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HOSPITALITY MANAGEMENT
Chapter 7
Human Resource Planning and
Recruitment
2007 Pearson
Lynn VanEducation
Der Wagen
Australia
& Anne Goonetilleke
(a division of Pearson Australia Group Pty Ltd)
Hospitality Management
Outcomes
This chapter provides knowledge required for assessment of the
following elements:
Administer recruitment
Select staff
Evaluate rosters
2007 Lynn Van Der Wagen & Anne Goonetilleke
Hospitality Management
Staffing needs
The challenge for the hospitality manager is to balance the need
for a permanent, trained and motivated staff with that of a
flexible labour force in order to minimise labour costs.
An employer has the choice of three types of employee:
permanent full-time staff, permanent part-time staff (working
on a pro rata basis) and casual staff.
Hospitality Management
Staffing needs
Since casual staff have no continuity of employment and no
security, and receive no sick leave or annual leave entitlements,
their pay is loaded up to 25 percent above the standard hourly
rate for permanent employees. From the above it is clear that
the benefit of employing casual staff is their flexibility.
On the other hand, the benefit of permanent staff is that they
are well trained and familiar with the systems and procedures,
which leads to operational efficiency. Permanent staff also
provide good service, recognising regular customers and
anticipating their needs.
Hospitality Management
Industrial context
Australian Fair Pay and Conditions Standard has
five minimum standards:
Guaranteed basic rates of pay
Maximum 38 hours per week (ordinary hours)
Four weeks annual leave
Personal/carers leave
52 weeks unpaid parental leave
See current minimum pay rate online
2007 Lynn Van Der Wagen & Anne Goonetilleke
Hospitality Management
Hospitality Management
Award
LHMU (union)
AHA
(employers)
Hotels Award
Hospitality Management
Agreement
Chook Hudson
(employee)
Chilli Chicken
(employer)
Agreement
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Employment laws
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Selection
Debate or discuss:
Things are so bad these days, the only
qualification you need for employment
is breathing
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Job descriptions
The job description enables the manager to be explicit about
what a person will be doing and forms the basis for:
employment advertising
development of interview questions
analysis of interview performance
induction and training
performance management.
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Person specifications
Once the position has been outlined, the next planning task is
to identify the ideal candidate for the role. The person
specification describes the skills, knowledge and other attributes
required to perform the duties listed in the job description.
When the best candidate has been hired, a comparison can be
made between the position description and the person
specification to see whether there is a skills gap or a training
need.
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Training needs
Job Description
Duties
plan menus
requisition food,
equipment, etc.
prepare and cook food
manage portion control
and presentation
store, freeze and
preserve food
follow hygiene
regulations and HACCP
plan
Person Specification
Skills
menu planning
cost control
food preparation
food presentation
Knowledge
food products and suppliers
kitchen equipment and
suppliers
food hygiene regulations
Attributes
multi-tasking
time management
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Organisation charts
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Organisation charts
Owner
Accountant
Restaurant manager
Chef
Kitchen staff
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Recruitment
Recruitment is the process of attracting suitably qualified staff
to the establishment. Advertising for personnel may be internal,
external, direct to the public, on the Internet or via a
recruitment agency, and must comply with enterprise policy and
legal requirements.
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Hospitality Management
Recruitment
Advertising the position
By creating an advertisement that is positively worded, the
hospitality business is likely to achieve a good response.
However, if the positive features of the job are not balanced
with realistic requirements, such as the necessity to work on
weekends, an overwhelming response from poorly advised
applicants can waste a lot of time.
An employment advertisement must create strong appeal for a
number of readers, but deter applicants who do not meet the
minimum requirements.
2007 Lynn Van Der Wagen & Anne Goonetilleke
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Recruitment
Advertising the position
In
(continued)
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Recruitment Advertising
Director of Food and Beverage
High earning potential and career development
Our organisation is looking for a Food and Beverage Director for our well-established and
expanding chain of successful country resorts. The applicant must have a strong
background in Food and Beverage in a similar managerial capacity. The ideal candidate will
hold a similar position with responsibility for a range of food and beverage outlets, including
room service and fine dining restaurant.
If you have an interest in career development in an organisation that promotes from within,
you are the perfect candidate. Our salaries include incentive bonuses. We are highly
motivated to identify and quickly hire for this opportunity. We will consider an Assistant F&B
Director ready to move up. If you have proven people management and financial expertise,
backed up with solid experience in operational planning and control, you will be able to join
us as we take the business into its next growth phase.
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Selection
The selection process involves reviewing applications,
shortlisting applicants, checking their references (the job
description and person specification can act as a guide for
asking relevant questions) and interviewing shortlisted
candidates. Interviewing is carried out with reference to the
selection criteria and to Equal Employment Opportunity
guidelines, which indicate that selection and promotion should
be made on merit.
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Selection
The offer
Generally, the offer states the position and the conditions of
employment (including the appropriate award, if applicable), as
well as sounding a welcome to the new staff member. A copy of
the job description discussed in the interview can be attached.
Asigned copy of the acceptance letter, as well as clear and
complete details of the selection process, should be kept on
record.
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Induction
In a formal induction program, briefings would be included on
the following:
company vision
customers and customer service
organisation structure
sales and marketing
employee rights and responsibilities
health and safety
security
evacuation.
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Rosters
When planning rosters, a major consideration for frontline staff
is the award or agreement under which the enterprise operates.
For example, agreements may state the minimum and
maximum number of hours that employees are permitted to
work, the number of consecutive days that employees are
allowed to work and the minimum number of hours between
shifts to enable employees to have sufficient rest.
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Rosters
Award and workplace agreement provisions may affect rostering
in relation to the following:
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Rosters
Records of staffing levels and staffing issues that arise, such as
under- or overstaffing, are extremely useful in planning. These
records should be kept for a twelve-month period to monitor
seasonal changes as well. Fast food chains do this very
scientifically, producing forecasts for every day and every hour.
This limits food waste and increases efficiency. Fast food
operations within the group are then compared in terms of their
labour cost per hour or customers served per labour hour.
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Rosters
Recommendations for rostering include:
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Staff records
An employer must provide employees with pay slips containing the following
information and keep copies of these records for at least six years:
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Staff records
An employer must also keep the following leave records:
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Staff records
If an employer is required to make superannuation contributions
for the benefit of an employee under an industrial instrument,
the employer must keep the following records:
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