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User Manual
www.moieserv.ae
October 2006
Version 1.0
Table of Contents
Introduction
.3
What is UAE eServices
.4
What are the requirements?
.4
Methods of Payments
.4
How to install/ Installation and Configuration .5
How to register
10
How to fill the Registration Form 11
Login Page
..12
Main Menu
..13
How to fill the application form
..17
Generating the application form
..28
My eForm
..29
Troubleshooting & FAQ
34
Tips, Hint's and Assistant
35
Introduction
www.moieserv.ae
Internet connection
Methods of Payment
Payment is done online by using different methods.
1. CBD Direct Debit This service is provided by Commercial Bank of Dubai so their
customers are able to make direct debit payment. (8004474)
Note: To use the CBD Direct Debit payment, you should open an account in
Commercial Bank of Dubai with the Attijari Online Facility. The bank will provide you
with a Username and Password which will be used in the site while making the
payment through CBD Direct Debit.
2. Credit Card -- Credit cards from any bank can be used e.g. Visa Card or Master Card
Step 1:
Setting up the printer
You MUST have a laser printer in order to print the application form.
Go to Control Panel
Select Printers
Right click on the printer you wish to configure
Go to Properties and ensure the paper output size is set to A4 (the location of
this option depends on your printer model) then click on OK
Step 2:
Internet Explorer
You MUST have Internet Explorer Version 6 or above. However, should the customer
not have it, he/she can downloaded via www.microsoft.com .
Step 3:
Download eForm Setup
Enter the eForm Website (www.moieserv.ae)
Click on the Downloads link.
Download the eForm setup.
Make sure all internet explorer pages are closed before installing the setup.
Install the setup as an Administrator user only as shown in the next page.
After the installation the eForm icon will appear on the desktop.
Installation Process
Click on Setup, to get the eForm setup link. Click Download setup to start the download.
Read the License agreement, to continue select I accept the agreement and click next.
The eServices online icon will be present on the desktop of your PC.
The eServices offline feature is used only to type the application without an internet
connection and payment is done later in Online.
Note:
Click the eServices Online icon from the desktop. This will lead you to the login page.
How to Register?
After installation, you need to register through the UAE eServices website
www.moieserv.ae. You have to click on New User? Register Here , and fill in the form
with your personal details and own usernames and password. This information can be
changed at any time through My Profile menu found in the main page.
Login Page
Once registered you will be able to apply, check your transactions and reprint/edit
your eForm's free of charge.
10
The user can assign a login name for his eForm account.
Password
First Name
Last Name
Sex
Country
Select the country from where the user is registering his account.
Home Tel
Mobile
Company
Theme Color
Payment Type
Notification
Preference
Click Insert to submit the registration form and wait till you view the confirmation
page for your successful registration.
Successfully registered user's can login to UAE eServices using their login and
password and start applying for visas straight away.
11
Login Page
Once you are successfully registered to the site. Enter the Login name and the
password on the login page.
12
Main Menu
From the Main Menu you can select the particular application you wish to apply for.
Choose Department:
Select the appropriate Emirates for which you want to type the application.
13
Choose Group:
Options
Entry permit:
Residence:
Explanations:
This Department is for categories of all entry permits.
This Department is for categories for applying residence.
14
Choose Category:
Each group (as mentioned above) has different categories. An example is shown in the
screen shot. The appropriate category should be chosen for further proceedings.
The examples for different service are as:
15
Choose Service:
Each category (as mentioned above) has different Services. The required Service
should be selected for obtaining the appropriate form. Some of the Services are like:
Visit
Work
Residence
Multiple Entry
16
Once you choose the required application form the appropriate form will appear on
the screen. The form title will be exactly as you have chosen among the department
and the services.
Before you begin typing the form ensure you have the following documents
1. Applicants Passport Copy
2. Sponsor's Passport Copy
3. Sponsor's Salary Certificate
4. Company establishment Card (For Company Sponsorship)
5. The applicants scanned picture.
6. Necessary information about the payment mode (credit card or CBD Username
& Password).
Personal Information
Field
Explanation
Person No:
Enter the visa number of the applicant. Applicable only for
few transactions.
The Name (Arabic)
Enter the full name of the applicant in Arabic.
The Name (English)
Enter the full name of the applicant in English
Current Nationality
Select the Nationality of the applicant from the list.
Occupation
Select the occupation of the applicant from the list.
Sex
Choose the gender of the applicant ( male or female)
Date of Birth
Choose the date of birth of the applicant from the list.
Place of Birth
Enter the place of birth of the applicant.
Country of Birth
Select the country of birth from the list.
Passport No:
Enter the passport number of the applicant in this field.
17
Passport Type
Place of Issue
Country of Issue
Date of Issue
Expiry Date
Religion
Faith
Marital Status
Previous Nationality
Qualification
Mother Name(Arabic)
Mother Name(English)
First Language
Second Language
Third Language
Email
Vehicle Number
Vehicle Nationality
18
Address in UAE
Emirate
City
Area
Street
Building
Residence Tel
Office Tel
P.O Box
Mobile No:
Address Abroad
Wife/Accompanied Children
Name(Arabic)
Name (English)
Sex
Relationship
UAE eServices User Manual
Nationality
Place of Birth
Date of Birth
person/ applicant.
Enter the Nationality of the accompanied person.
Enter the place of birth of the accompanied person in the
second field.
Enter the date of birth of the accompanied person in the
format dd/mm/yyyy.
Repeat entering the details as many times as required according to the passport.
Sponsor Name
Activity
Emirate
Post Office Box
Residence Tel
Mobile No
Monthly Income
UAE eServices User Manual
Confirmation Page
21
Read carefully all the details to ensure the information is typed correctly.
Pre-Payment Page
22
Once you click Finish in the confirmation page the Payment page will appear in the
screen. You will have to choose the payment type.
Choose the appropriate payment type to view the amount of transaction and click next
for further process.
Application Attachment
In this page you will have to attach the applicant's picture. The applicant's picture
should be scanned and saved in the computer in advance.
UAE eServices User Manual
23
24
Now the file is attached, to move further click on Proceed to Payment. The page will
be redirected to the payment site according to your payment type.
25
26
Field
Card Number:
Explanation
Enter the credit card no:
Expiration Date:
Security Code:
Enter the last 3 digit number on the signature panel of your card.
27
My eForm
UAE eServices User Manual
28
Click on "My eForm" link from the taskbar of the main page.
My Transactions
UAE eServices User Manual
29
In this module you can search for every transaction under your user name.
The Search can be filtered by
1) Date
2) Transaction Number
3) Order Number
4) Receipt Number
5) Reference Number
6) Applicant Passport Number
The Transaction, Order, Receipt and Reference number will be obtained from the
receipt which was generated during the transaction. If you dont have any of these
numbers you can search for your transactions by a date range.
Once you find your application, you can do the following
1. Complete Transaction
: To complete your payment.
2. See Application
: To view the application.
3. Re-Print All
: To reprint the application.
4. Re-Pay
: To repay the transaction.
My Pending
30
All your applications under your username for which the payment transaction has not
been done or for which the transaction was unsuccessful (payment was not complete)
are considered to be pending applications.
In this module you can search for every pending transaction under your username.
Click on Complete to complete the transaction directly.
Click on edit to update the transaction.
My Offline
31
Choose the transaction which was saved in offline feature and click on Synchronize to
complete the payment.
Before synchronizing the user can Edit or Delete the application if required.
My Profile
32
In this module the user can update his profile. For example Company Name or the
phone number. The password can also be changed from this module.
Logout
Click Logout when you finish your session.
33
4. After filling up the application I am not getting the payment option page.
Why?
Delete the cookies and then delete all offline files. To delete cookies right click the
internet explorer icon, choose properties to view the operation button.
6. I completed the payment but I didnt receive the eForm application. How
can I obtain the application?
Go to My Transaction and reprint or take the order no and reference number to the
eService Help Desk at your nearest Immigration.
8. I received the eForm application but the bar code is not proper / improper
format. What to do?
Make sure that the page setup on the printer option is set as A4 only and increase the
printer memory also. The printing page setup can be adjusted from the print
properties.
9. Instead of the bar code I have Error while loading barcode. What to do?
Reinstall the eForm setup.
10. Can we apply for a refund to a credit card if the payment is done through
another method other than credit card?
No, you will receive the refund in the same method that you paid through or to your
bank account.
11. What should you do if you dont get the username/password box?
Try to reinstall the eForm application by using the Administrator profile and make sure
that the Internet Explorer is version 6 or above.
34
Click on the Start Button > Settings > Control Panels > Add/Remove Programs
Look for the name of the program installed (i.e. Ad Filter).
Select the program name and click Remove.
Follow any instructions you are given, and then close the Control Panels.
Customer Support
35
Email:
e-services@emaratechservices.com
Phone:
600 52 2222
36