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PROFILE

Strategic, creative and innovative leader with 14 years of experience in internal communications, education, store operations and project management for a leading retail and design organization.

EDUCATION

University of Minnesota Duluth B.A., Sociology, Criminology, Psychology 1992 – 1995

CORE COMPETENCIES

Internal Communications

Strategic Communications

Writing & Editing

Education & Training

Creation & Design of Materials/

Resources (Print, Electronic & Digital Formats)

Retail Communications using Intranet,

Blogs, Email & Social Media

Store Operations

Leadership

Customer Service

Group Facilitation

Home Furnishings & Interior Design

Retail Merchandising

Adobe Creative Suite - InDesign,

Photoshop, Acrobat Pro

Microsoft Offce Suite

Content Management of Intranet

Sites (SharePoint, Igloo)

Jennifer Skiba

651-600-2732

jskiba17@gmail.com

linkedin.com/in/jskiba17

EMPLOYMENT & EXPERIENCE

Senior Leader of Education & Communications, Restoration Hardware, Corte Madera, CA (Corporate Headquarters) Gallery Optimization/Store Operations | 2008 - 2015 Led the creation, design and development of integrated communication, messaging and materials to educate feld teams to exceed client expectations, drive business results and increase engagement in organizational goals and priorities.

Communications Strategy & Delivery

• Collaborated with cross-functional partners to gather information and provide feld locations with proactive, thorough, engaging, timely and consistent communication and key company messages.

Created, wrote and edited communications from the home offce to all retail locations using company values and brand as a guide.

Management of weekly communication and tasks for all feld locations.

Content management of feld intranet/communication system.

• Leadership of visual, merchandising, signage and pricing communication.

• Strategized and prioritized retail tasks and workload to support exceptional client service, sales, company values and business initiatives.

• Leadership of weekly communication strategy team meeting to determine schedule of tasks and communication.

• Determined most effective format and timing of communication and delivery of information.

Educational Leadership

• Led the design and development of materials and educational news using InDesign, PowerPoint, email, blogs and e-Learning for leaders, associates and designers in all retail locations.

• Collaborated with cross-functional teams in Human Resources, Merchandising, Marketing, PR, Finance, Legal, Product Development, Sourcing, Creative, Graphic Services and Design Services to provide feld teams with materials and resources in alignment with company values.

• Directed all aspects of project delivery including idea conception, timeline, design, production, publishing (in print, electronically and digitally) and support staff involvement.

Led and identifed educational opportunities and determined priority of educational needs and topics.

• Created, designed and wrote daily education blog.

• Wrote and edited daily and weekly education articles and news.

• Created content for product and category launches, seasonal store meetings, daily opening meetings and leadership training sessions.

Developed sales and marketing campaigns for feld teams.

• Developed and delivered educational materials for new store openings.

Led and facilitated conference calls and educational sessions for feld teams with company leaders, artisan partners and vendors.

Leveraged feld involvement and partnerships to develop content, gather feedback and evaluate project success.

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Jennifer Skiba

651-600-2732

jskiba17@gmail.com

linkedin.com/in/jskiba17

Project Manager, Restoration Hardware, Corte Madera, CA (Corporate Headquarters) Store Operations | 2006 - 2008

Led and educated teams to deliver results and exceed client expectations through clear, engaging and branded communication.

• Organized weekly task list and communication sent to stores to ensure cohesive and timely delivery of information.

• Managed and wrote merchandising, signage and pricing communication.

• Created and developed printed and electronic education materials.

• Created and developed content for seasonal store meetings.

Recruiting, Hiring & Training Manager, Restoration Hardware Outlet Division | 2005 - 2006

• Traveled to new locations to recruit, hire and train the store team.

• Wrote and developed training plans and materials.

• Co-led operations and training process during the outlet store openings.

Store Manager, Restoration Hardware Grandville, MI | 2004 - 2005

Led, hired and developed the store team to achieve results and exceed client expectations.

• Created a positive environment in which the team was inspired to drive sales and service results and achieve goals.

Led overall store operations and proftability with responsibility for achieving sales and service goals, payroll results and operating contribution.

• Facilitated weekly management team meetings and all-store meetings.

• Championed company values and company initiatives, ensuring timely execution of short- and long-term strategy and directives.

• Provided coaching and performance management of direct reports (all managers and associates on the store team).

Associate Store Manager, Restoration Hardware Edina, MN | 2003 - 2004

• Partnered with Store Manager and District Manager to lead overall store operations and proftability with responsibility for achieving sales and service goals, payroll results and operating contribution.

• Facilitated weekly management team meetings and all-store meetings.

• Chosen to participate in special district and company projects.

Assistant Store Manager, Restoration Hardware St. Paul, MN | 2001 - 2003

• Partnered with Store Manager to lead overall store operations and proftability with responsibility for achieving sales and service goals, payroll results and operating contribution.

• Chosen to participate in special district and company projects.

Washington and Carver Counties, MN County/School Systems | 1996 - 2001 Facilitated programs in schools and social service organizations for students with emotional and behavioral disabilities.

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