CONFIDENTIAL OM/APR 2008/OSM452

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION

COURSE : INTEGRATED SOFTWARE APPLICATIONS

COURSE CODE : OSM452
EXAMINATION : APRIL 2008
TIME : 2 HOURS

INSTRUCTIONS TO CANDIDATES

1. This question paper consists of three (3) sections : SECTION A (30 Questions)
SECTION B (4 Questions)
SECTION C (2 Questions)

2. Answer ALL questions from all three (3) sections :

i) Answer SECTION A in the Objective Answer Sheet.

ii) Answer SECTION B in the Answer Booklet. Start each answer on a new page.
iii) Answer SECTION C in the Answer Booklet. Start each answer on a new page.

3. Do not bring any material into the examination room unless permission is given by the
invigilator.

4. Please check to make sure that this examination pack consists of:

i) the Question Paper

ii) an Answer Booklet - provided by the Faculty
iii) an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 9 printed pages
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SECTION A (30 MARKS)

Answer the following questions in the objective answer sheet provided.

1. A named location on a disk where files are stored is known as a

A pinned items list.

B folder.
C program.
D file.

2. Clicking the Word File at the left on the title bar will display the

A menu bar.
B address bar.
C system menu.
D standard buttons toolbars.

3. All of the following are application programs EXCEPT

A windows folder.
B word processing.
C presentation graphics.
D web browser.

4. The folder to which the files are copied to is called a

A source drive.
B source folder.
C destination drive.
D destination folder.

5. Which of the following provides a centralized storage area for program controls to
access to the hardware, software and other resources on the network?

A Server
B Software program
C Zip disk
D USB port

6. What do you click to insert a page break manually?

A Ctrl + Enter
B Ctrl + Insert
C Alt + Enter
D F12

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7. Which of the following sign indicates an ellipsis?

A
B
C
D

8. A Formatting Mark is also known as a

A default mark.
B display mark.
C hidden text.
D nonprinting character.

9. The preset or default font in Word is

A Algerian.
B Arial.
C Times New Roman.
D Bell MT.

10. When the Language bar is , it means that you do not see it on the
screen but it will be displayed the next time you start your computer.

A hidden
B restored
C minimized
D closed

11. The ENTER key may be pressed for the following actions EXCEPT

A to insert blank lines in a document.

B to cancel a paragraph.
C to begin a new paragraph.
D to terminate a short line of text and advance to the next line.

12. Which of the following statement best describes a Repeat command?

A Duplicates the last command.

B Cancels a series of prior actions.
C Formats another paragraph.
D Displays the list of undo actions.

13. A printed version of the document is referred to as a

A photocopy.
B hard copy.
C hard document.
D printed document.

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14. Which letter style has all components begin on the left?

A Modified block style

B Block style
C Modified semi-block style
D Indented style

15. A short on-screen note associated with the object to which you are pointing is called
a/an

A object.
B icon.
C drive icon.
D screen tip.

16. Which of the following function is a shortcut key to centre paragraph?

A CTRL + 2
B CTRL + E
C CTRL + T
D CTRL + C

17. One of the following will allow you to change the entire left margin.

A First-line indent
B Top-line marker
C Left indent marker
D Left line marker

18. Which of the following is a shortcut key for Bold?

A SHIFT + F3
B CTRL + B
C CTRL + L
D CTRL + SHIFT + B

19. As you type a document that exceeds one page, Word will automatically insert page
break that is called

A soft page breaks.

B manual page breaks.
C break pagination.
D hard page breaks.

20. An interoffice correspondence is also known as a/an

A internal communication.
B cover letter.
C memorandum.
D resume.
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21. What do you type to insert a smiling face in a document?

A (c)
B (tm)
C :(
D :)

22. One of the following is indicated to the recipient when a document is attached with a
letter.

A Enclosure notation
B Cover note
C Appendix notation
D References

23. Which of the following is used to apply page number of a Word document?

A Page Setup
B Insert
C Format
D Edit

24. A PowerPoint presentation is also called a

A personal information management.

B spreadsheet.
C presentation graphics.
D database.

25. Which of the following is NOT a process of previewing a presentation?

A Click Web page preview.

B Click to display the first line of the subtitle text.
C Click view on menu bar.
D Click the full screen slide show button.

26. Which one of the following is referred to as the first print of a PowerPoint
presentation?

A Custom copy
B Printout
C Final copy
D Rough copy

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27. Which of the following terms provide consistency in design and colour throughout
the entire presentation?

A Slide design
B Design template
C Colour scheme
D Default design

28. A slide that consists of more than one level of bulleted text is called a

A multi-level bulleted list slide.

B third-level paragraph.
C single-level bulleted list.
D split-level bulleted list slide.

29. Boxes that are displayed when you create a new slide are called

A frames.
B text areas.
C slides.
D placeholders.

30. PowerPoint can differentiate between uppercase and lowercase letters because it
is/has

A case sensitive.
B uppercase features.
C lowercase features.
D a combination of lowercase and uppercase features.

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SECTION B (30 MARKS)

Answer ALL questions.

QUESTION 1

a) List the four (4) steps to be taken to create a new folder from a removable drive.

(4 marks)

b) Briefly define a Recycle Bin.

(2 marks)

QUESTION 2

Briefly describe the following terms:

a) Browser
b) World Wide Web
c) Intranet
(6 marks)

QUESTION 3

List and briefly explain five (5) basic components of a business letter.
(10 marks)

QUESTION 4

PowerPoint contains several features to simplify creating a slide show. List and briefly
explain any four (4) additional PowerPoint features.
(8 marks)

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SECTION C (40 MARKS)

Answer ALL questions.

QUESTION 1

You have just completed your Bachelor Degree in Office Systems Management and
Technology. Your next step is to seek for employment at a suitable organization. Recently,
you came across a job opening at Serumpun Kreatif Sdn. Bhd. as an Office Manager and
you wish to apply for the job. Your advisor has advised you to send in your resume to the
person in charge at that particular organization. As you are aware, many companies and
employment agencies receive hundreds or thousands of resumes each year. Therefore, it is
very important for you to send in an attractively formatted resume to the person in charge,
as it may create a good first impression on you.

Prepare a standard resume and state all the important categories related to the job you are
applying.
(10 marks)

QUESTION 2

As a Marketing Manager of Tandamaju Consultants, you are responsible in giving out

details of your company's profile, business philosophy and vision to the potential clients.
You are asked to prepare a slide presentation to be presented to one of the organizations in
Kuala Lumpur.

Prepare the first slide as the title of your presentation which is Company Profile - Formerly
known as: Hijau Alam Training and Consultancy. Company Registration No: 3920-3-90 and
Date incorporated: November 1990. The company was formed to provide services to
improve and develop the Human Performance in line with the direction of the organization
that the company works with. Other slides to be included are Business Philosophy - The
company believes in total participation with full commitment to achieve the Human
Resource Development Excellence. It is also necessary for you to include the company's
motto that is Togetherness, Everyone to Achieve More.

In addition, you are requested to include the vision of the company - To be the centre of
excellence in training and development and the mission is to improve human performance
in the most systematic and effective manners. The last two slides focus on the company's
training approach that is pre-workshop needs and assessment. In this case, the company
emphasizes on recommendation, suggestions and objectives. The final slide would be on
Evaluation based on evaluation strategy. It will touch on the objective set earlier and follow-
up sessions.

a) Draw up five (5) slides with related information given in the situation by including all
the important details in your slide presentation.
(10 marks)

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b) PowerPoint allows you to animate clip art along with animating text. Briefly describe
five (5) steps on how to add the animation effects to the slides.
(5 marks)

c) Explain five (5) steps to be taken to e-mail the slides from within PowerPoint to
Suria. Assume her e-mail address is suria23@hotmail.com.
(5 marks)

d) List five (5) steps involved in printing the presentation slides.

(5 marks)

e) With all the created text for your presentation, you are required to list five (5) steps
to be taken to save the presentation.
(5 marks)

END OF QUESTION PAPER

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