William R.

Austin

540.309.3283

Roanoke, Virginia 24018 AustinRVA@Cox.net

LinkedIn: linkedin.com/in/williamraustin (includes recommendations)
PROFESSIONAL SUMMARY
More than ten years experience in a shipping/manufacturing environment as a Supervisor and/or Manager
of Staff. Processes managed:

Supervision of Staff
(including interview)
Receiving
Production Scheduling

Shipping (Loading,
dispatch, logistics)
Customer Interaction
Order Fulfillment

Quality (ISO) Management

Inventory control and
verification
Safety and Facilities Inspect

EXPERIENCE & SELECTED HIGHLIGHTS

FEDERAL MOGUL, Blacksburg, VA

September 2014 to July 2015
Logistics Supervisor
Responsible for customer order scheduling, delivery logistics, written process development
Set up expedited logistics delivery to meet customer just in time requirements
Assisted company in the implementation of a modern factory management system: PLEX
Created and provided customer advance shipping notices
ARKAY PACKAGING, Roanoke, VA

March 2011 to August 2014

Quality Operations Supervisor

Responsible for overseeing: Auditing team and Sorting team

Initiated the updating of operating procedures in the finishing core process
Stabilized department turnover and team cohesiveness.
Initiated 5-Shousekeeping management
Reduced quarantine inventory through managed planning/scheduling.

Annual review and associate skill development.

ELIZABETH ARDEN, Roanoke, Virginia,

October 2007 to January 2010
A leading supplier of cosmetics perfumes and personal care products
Distribution Supervisor
Responsible for the output of four production work modules (three pick to light, one manual).
Introduced (modernized) the creation of process documentation and quality management into
departments held responsible.
Introduced Kanban inventory tagging as a way to reduce costs by managing inventory.
Responsible for staffing utilization (65), efficient production output (pick to light)
MAGNETS USA, Roanoke, Virginia;
February 2006 to October 2007
The leading manufacturer and supplier of magnetic advertising
Quality System Coordinator
Responsible for the creation, implementation and management of the company quality management
system that is based on ISO 9001-2000 quality standards.
Responsible for introduction, authoring, implementation and utilization of a quality management
system as a tool to ensure the consistent output of company products and services
Initiated First In-First Out inventory utilization.

MANITOWOC BEVERAGE SYSTEMS, Salem, Virginia; April 2004 to July 2005

Leading supplier of beverage dispensing systems, equipment and parts for soft drinks, juice, beer, wine or
other beverage products.
Distribution Center Manager
Responsible for operations, including, receiving, inventory integrity, shipping, hiring, maintenance,
safety, assemblies, and carrier procurement.
Successfully managed two Team Leaders and 18 personnel focusing on taking ownership of
responsibilities and attaining individual goals
Within two months, significantly improved on-time delivery from 65.9% to 83.64% and
reaching 97.18% by year-end through diligent monitoring of processes and quickly resolving
issues.
Reduced inventory issues/costs by training receiving/inventory associates ISO receiving concepts
Stabilized associate turnover.
Redeveloped lost business by implementing quality verification processes that reduced picking
and shipping errors by 85%.
Reestablished communication dialogue with customer receiving departments in order to prepare
their shipments in ways best suited to their needs.
Established packaging and shipping processes that reduced carrier delivery damage.
CORRUGATED CONTAINER CORPORATION, Roanoke, Virginia; January 1997 to April 2004
A leading manufacturer of corrugated shipping and storage containers & point of purchase displays.
Traffic Manager
Responsible for material movement.
Administered daily operations of: receiving, throughput movement, delivery scheduling, and
delivery.
Worked with Purchasing Department to establish and maintain proper inventory capacities.
Reduced shipping costs by negotiating a 20% improvement of shipping rates with LTL carriers.

RELATED TRAINING
Phillip Crosby Seminar: Quality Awareness Course
Dale Carnegie Course: Effective Speaking and Human Relations
Advantage Resources Management Human Relations Skills Course (2010)
Wilson Learning: Situational Leadership Course (Supervision)
ES Consulting Solutions OSHA / Job Safety Analysis Refresher (2010)

EDUCATION
Guilford College, Greensboro, North Carolina
Attended and completed general coursework
Rockingham Community College, Wentworth, North Carolina
Completed general business and economic courses