ACS Common ICT Job Profiles & Indicators of Skills Mobility

inspiring success
Common ICT Job Profiles &

Indicators of Skills Mobility
ICT Skills White Paper
30 December 2013
About ACS
ACS exists to advance professional excellence in information and communications technology (ICT). Over 22,000
ACS members work in business, education, government and the community. The ACS is passionate about the
ICT profession being recognised as a driver of productivity and innovation, and business able to deliver real,
tangible outcomes.
This publication contains information from the Skills Framework for the Information Age with the permission of
SFIA Foundation.
ACS has been a leader in the adoption of SFIA in Australia, first becoming a licenced SFIA partner in October
2009, and subsequently an accredited training provider. All ACS Continuing Professional Development (CPD) is
aligned to SFIA to support members in developing and managing their own skills profiles.
ACS has a number of accredited SFIA consultants on staff who can help organisations analyse workforce
capabilities and identify gaps in their skill base.
Limitations of Liability
This white paper has been compiled using data which to the best of the Australian Computer Societys
knowledge was accurate at the time of publication. The Australian Computer Society gives no warranty as
to the accuracy of the information contained within the document. Information is intended as a guide only.
The Australian Computer Society will not be liable to any person or organisation as a result of any actual or
perceived inaccuracy contained in the document, nor in the subsequent use or application of information
contained with the report.
Australian Computer Society Inc.
ARBN 160 325 931
National Secretariat
Level 11, 50 Carrington Street, Sydney NSW 2000
PO Box Q534, Queen Victoria Building, Sydney
NSW 1230
T +61 2 9299 3666 | F +61 2 9299 3997
info@acs.org.au
www.acs.org.au
2013 Australian Computer Society
Data in this publication, and this publication itself, are copyright. Other than for the purposes of and subject to
the conditions prescribed under the Copyright Act, no part of it may be in any form or by any means (electronic,
mechanical, micro-copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system
or transmitted without prior written permission.
ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Key Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
SFIA 7: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chief Information Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
General Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Academic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SFIA 6/7: Common ICT Job Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Business Development Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
SFIA 6: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

ICT Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Account Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Project Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Business Analyst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Computer Network Systems Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ICT Architect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
ICT Consultant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ICT Security Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Software & Apps Programmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Software Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Systems Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Systems Analyst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Analyst Programmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Database Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ICT Support Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
ICT Systems Test Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Network Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Web Developer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Developer Programmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
ICT Support Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ICT Customer Support Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Workforce Planning Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Introduction
The Australian Computer Society has been conducting annual employment surveys since 1993. For the first
time, the 2013 survey contained a dedicated skills section.
Respondents were asked to nominate the top four skills they use in their current role using skills defined in the
Skills Framework for the Information Age (SFIA). There were over 5,000 respondents to the 2013 survey.
The results of the survey provide a clear understanding of skills mobility both horizontally across ICT job roles of
similar skill levels, and vertically.
This white paper identifies the skills profiles for twenty five common ICT job roles. These job roles represent
the collective returns of 3,629 survey participants.
For an individual, the skills profiles provide an invaluable resource in support of career planning. The data
provides an insight into market demand for specific skills, and identifies skill sets that afford greatest mobility in
the ICT employment market.
For an organisation, the skills profiles provide invaluable benchmarking data to compare the skills profile of
your workforce with that of the broader ICT sector. Such analysis supports human capital strategic planning by
informing areas to target in both recruitment plans and workforce development plans.
About SFIA
The Skills Framework for the Information Age (SFIA) is an open source, two dimensional skills matrix developed
in 1998 by the SFIA Foundation. The framework is now in its fifth iteration (version 5), and is in use in over 100
countries, thereby providing the most commonly used ICT skills definition framework in the world.
In an environment of rapid technological change, the critical challenge for business is one of attracting,
retaining and mobilising talent. Through the provision of a consistent definition of ICT skills, SFIA provides
diagnostic capabilities that:
a) empower human capital strategic planning
b) facilitate rapid deployment of skills within organisations to where they are needed most
c) inform future workforce development plans
d) enable a focused professional development spend, maximising your return on investment.
Functional outputs from the use of a consistent definition of ICT skills include:
Consistent job descriptions providing clarity of expectation
Consistent remuneration and benefits
Enhanced alignment of skills (via people) to job roles
Greater fit matching people to specific job roles, and
Optimal project capability via people and job roles being assigned to new work teams.
Using SFIA to define workforce skills in your business leads to major gains in agility and overall business
efficiency.
Key Findings
The key finding from survey respondents is SFIA job size alignment for twenty five common ICT jobs. 3,629
survey respondents provide a data set that is unique and robust.
Table One: SFIA Job Size Alignment identifies the dominant SFIA classification by job role as shaded in grey.
Table One: SFIA Job Size Alignment
SFIA Job Classification
Sample Size
Job Role
SFIA 3
SFIA 4
SFIA 5
SFIA 6
SFIA 7
430
ICT Consultant
8.35%
14.80%
27.92%
24.34%
24.59%
428
ICT Manager
1.42%
6.37%
27.83%
42.92%
21.46%
339
Software Engineer
18.30%
29.40%
40.50%
10.30%
1.60%
296
Database Administrator
18.60%
37.30%
30.50%
13.60%
0.00%
251
Project Manager
2.85%
9.35%
37.80%
37.80%
12.19%
214
Business Analyst
20.00%
25.37%
33.66%
16.59%
4.39%
199
ICT Architect
4.59%
13.78%
37.76%
32.65%
11.22%
149
Systems Administrator
15.20%
31.70%
39.30%
11.70%
2.10%
149
Analyst Programmer
21.40%
33.10%
30.30%
9.70%
5.50%
127
Developer Programmer
39.52%
32.26%
17.74%
5.65%
4.84%
126
Systems Analyst
20.30%
25.40%
33.10%
15.30%
5.90%
120
General Manager
2.6%
1.7%
1.7%
18.8%
75.2%
110
Computer Network Systems Engineer
13.89%
23.15%
33.33%
22.22%
7.41%
105
Academic
15.5%
16.7%
22.6%
19.0%
26.2%
100
Chief Information Officer
3.1%
0.0%
1.0%
16.5%
79.4%
79
ICT Support Technician
44.20%
32.50%
19.50%
2.60%
1.20%
75
Software & Apps Programmer
25.00%
29.20%
33.30%
5.60%
7.00%
61
ICT Security Specialist
18.60%
13.60%
28.80%
18.60%
20.40%
53
ICT Support Engineer
28.30%
35.80%
22.60%
5.70%
7.50%
44
Web Developer
33.33%
33.33%
21.40%
7.10%
4.80%
42
ICT Systems Test Engineer
13.20%
34.20%
31.60%
15.80%
5.30%
41
ICT Customer Support Officer
43.60%
33.30%
7.70%
12.80%
2.60%
34
Network Administrator
20.00%
33.30%
26.70%
16.70%
3.30%
32
Business Development Manager
3.33%
3.33%
26.67%
33.33%
33.33%
25
Account Manager
4.00%
24.00%
28.00%
36.00%
8.00%
Rounding of totals vary in range up to +or 0.1 of 100%
Dominant SFIA classification by job role
There are five additional key findings:

i.) There is substantial diversity and breadth of skills identified within specific job roles; survey respondents
were limited to identifying just four SFIA skills, yet collectively survey respondents identified a minimum skill
range of 14 for Business Development Managers, and a maximum skill range of 64 skills by ICT Consultant
respondents. Table 2 outlines the range of skills identified by survey respondents in the dominant SFIA job
size category.
Table Two: Range Of SFIA Skills Identified By Job Role
Job Role
SFIA
Job Size
Alignment
Range of
SFIA Skills
Reported
Job Role
SFIA
Job Size
Alignment
Range of
SFIA Skills
Reported
SFIA 7
21
Software Engineer
SFIA 5
38
General Manager
SFIA 7
21
SFIA 5
55
Academic
SFIA 7
20
Systems Analyst
SFIA 5
38
Business Development
Manager
SFIA 6/7
14
Analyst Programmer
SFIA 4
33
ICT Manager
SFIA 6
63
SFIA 4
26
Account Manager
SFIA 6
21
SFIA 4
26
Project Manager
SFIA 5/6
48
SFIA 4
20
Business Analyst
SFIA 5
52
SFIA 4
21
Computer Network Systems

Engineer
SFIA 5
37
Web Developer
SFIA 3/4
22
ICT Architect
SFIA 5
43
SFIA 3
29
ICT Consultant
SFIA 5
64
SFIA 3
27
SFIA 5
61
SFIA 3
25
SFIA 5
33
ii.) Each ICT job role has a standout primary skill.

iii.) Skills with strong vertical mobility are:
Systems design being identified across four SFIA levels being 3, 4, 5 and 6.
IT governance and Consultancy being identified across three SFIA levels; 5, 6 and 7.
Programming/software development and Testing being identified across three SFIA levels; 3, 4 and 5.
iv.) Skills with strong horizontal mobility are:
Systems design being identified across six job roles at SFIA 5; Computer Network Systems Engineer, ICT
Architect, Software & Apps Programmer, Software Engineer, Systems Administrator, Systems Analyst.
Programming/software development being identified across five job roles at SFIA 4; Analyst
Programmer, Database Administrator, ICT Support Engineer, ICT Systems Test Engineer and Web
Developer.
Consultancy being identified across four job roles at SFIA 5; ICT Architect, ICT Consultant, ICT Security
Specialist and Systems Analyst.
IT governance being identified across four job roles at SFIA 7; Chief Information Officer, General
Manager, Academic and Business Development Manager.
Table 3 summarises skills mobility across the 25 common ICT job roles from Table one.
v.) Skills profiles have been developed for the 25 common ICT job roles. Each common ICT job profile is listed
individually in this white paper for ease of benchmarking. Each profile identifies:
the SFIA job size alignment, and SFIA descriptor for the applicable SFIA level
the roles primary skill and secondary skills
the sample size, and
the skill range nominated by total survey respondents in that job role.
Legend - Individual Job Profiles
SFIA 7: Common ICT Job Profiles (continued)
Job title
Number
of survey
respondents
General Manager
Survey respondents
SFIA 3
The % of
survey
respondents
against SFIA
levels 3, 4, 5,
6 & 7.
SFIA 4
SFIA 5
120
Sample Size
SFIA 6
SFIA 7
Job size
determination
based on the
dominant SFIA
level identified
by survey
respondents
Job Size Alignment: SFIA 7

Most commonly identified skills for the role at this job size
SFIA skills
commonly
identified
by survey
respondents
Primary Skill
Consultancy (CNSL)
2nd Skill
IT governance (GOVN)
3rd Skill
Stakeholder relationship management (RLMT)
4th Skill
Business process improvement (BPRE)
5th Skill
Programme management (PGMG)
6th Skill
Business risk management (BURM)

Systems development (DLMG)
21
Range of
SFIA skills
The range
of SFIA skills
identified
by survey
respondents
Job Size Definition: SFIA 7 Set strategy, inspire, mobilise
Generic skills
definition for
the identified
SFIA job size
Autonomy
Has authority and responsibility for all aspects of a significant area of work, including policy
formation and application. Is fully accountable for actions taken and decisions made, both by self
and subordinates.
Influence
Makes decisions critical to organisational success. Influences developments within the IT industry
at the highest levels. Advances the knowledge and/or exploitation of IT within one or more
organisations. Develops long-term strategic relationships with customers, partners, industry
leaders and government.
Complexity
Leads on the formulation and implementation of strategy. Applies the highest level of
management and leadership skills. Has a deep understanding of the IT industry and the
implications of emerging technologies for the wider business environment.
Business skills
Has a full range of strategic management and leadership skills. Understands, explains and
presents complex technical ideas to both technical and non-technical audiences at all levels up to
the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled
with equivalent knowledge of the activities of those businesses and other organisations that
employ IT. Communicates the potential impact of emerging technologies on organisations and
individuals and assesses the risks of using or not using such technologies. Assesses the impact
of legislation, and actively promotes compliance. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in IT.
SFIA 7
Table Three: SFIA Skills Mobility Across Survey Responses

General Manager
Academic
Primary Skill
IT governance
Primary Skill
Consultancy
Primary Skill
Consultancy
Primary Skill
Stakeholder relationship
management
2nd Skill
IT Management
2nd Skill
IT governance
2nd Skill
Learning and development

management
2nd Skill
Consultancy
3rd Skill
management
3rd Skill
management
3rd Skill
Programme management
3rd Skill
Business process improvement
Enterprise and business

architecture development
4th Skill
Business Process Improvement
IT governance
4th Skill
Information management
Portfolio management
5th Skill
Project management
IT governance
Business risk management
Systems development management

4th Skill
6th Skill
Supplier relationship management

6th Skill
Systems development
4th Skill
6th Skill
Skills
IT management
5th Skill
IT Governance
Consultancy
Systems Design
Programming/software development
Testing
Software development process

improvement
Portfolio management
Service level management
SFIA 6
ICT Manager
Account Manager
Project Manager
Primary Skill
IT Management
Primary Skill
Account Management
Primary Skill
Project management
2nd Skill
IT governance
2nd Skill
2nd Skill
3rd Skill
Information Management
IT governance
3rd Skill
4th Skill
Project Management
Consultancy
4th Skill
IT Management
5th Skill
Consultancy
5th Skill
Systems design
Client services management
Business Analyst
SFIA 5
Primary Skill
Business Analysis
Computer Network Systems Engineer ICT Architect

Primary Skill
Network support
Primary Skill
Solution architecture
ICT Consultant
Primary Skill
Consultancy
2nd Skill
2nd Skill
Network design
2nd Skill
Systems design
2nd Skill
3rd Skill
Requirements definition and

management
3rd Skill
Network planning
3rd Skill

3rd Skill
Business analysis
4th Skill
Information analysis
5th Skill
Data analysis
4th Skill
IT management
4th Skill
Project management
5th Skill
Systems design

Primary Skill
2nd Skill
Information security
Security administration
4th Skill
IT governance
5th Skill
Technical specialism
5th Skill
Solution architecture
6th Skill
Systems integration
Primary Skill
2nd Skill
Consultancy
3rd Skill
Consultancy

Programming/software
development
Software Engineer
Primary Skill
Systems design
2nd Skill
Data analysis
3rd Skill
Database/repository design
4th Skill
Software development process

improvement
5th Skill
Testing
3rd Skill
5th Skill
Information assurance
6th Skill
IT governance
Testing
System integration
5th Skill
development
Release and deployment

Applications support
Systems design
Systems Analyst
Primary Skill
Network support
Primary Skill
Systems design
2nd Skill
Systems installation/
decommissioning
2nd Skill
Information analysis
Systems design
3rd Skill
Business analysis
4th Skill
3rd Skill
5th Skill
Data analysis
IT governance
6th Skill

Release and deployment
Consultancy
SFIA 4
Analyst Programmer
Primary Skill
development
Primary Skill
Database administration
2nd Skill
Systems design
2nd Skill
3rd Skill
Data analysis
3rd Skill
development
4th Skill
Testing
4th Skill

Primary Skill
Service desk and incident

management
Web Developer
Primary Skill
Testing
Primary Skill
IT Operations
Primary Skill
development
development
2nd Skill
Technical Specialism
2nd Skill
Information Security
3rd Skill
Testing
decommissioning
4th Skill
Project management
decommissioning
2nd Skill
Service level management
Systems design
Data management
5th Skill
development
2nd Skill
Quality Assurance
Business process testing
3rd Skill
Network support
6th Skill
Systems software
Problem management
SFIA 3
Primary Skill
development
Primary Skill

management
2nd Skill
Testing
2nd Skill
IT Operations
3rd Skill
Systems design
3rd Skill
Network Support
4th Skill
4th Skill
5th Skill
decommissioning

Primary Skill
IT Operations
Testing
Network Support
2nd Skill

management
Client services management
Methodology
The following methodology was adopted to produce this white paper:
Survey respondents were tabulated by job role across SFIA levels 3 to 7.
Sample sizes of less than 25 survey respondents were excluded.
Job size was determined by identifying the largest number of survey respondents by job role and then by
SFIA level. These have been shaded grey in Table One: SFIA Job Size Alignment.
The skills profiles documented are those from survey respondents in the dominant job size category.
In three instances, survey respondents were equally divided across two SFIA levels. These roles were that
of Web Developer, Project Manager, and Business Development Manager. The skills nominated from survey
respondents at the higher SFIA level have been used rather than the average across the two levels.
The number of skills varies considerably across SFIA levels. As such, higher percentage returns have been
used for SFIA levels containing a lower number of skills, and lower percentage returns have been used for
SFIA levels containing a larger number of skills. For skills to be listed in a job profile, the following minimum
percentage survey returns needed to be attained:
17%+ for SFIA level 5 (where SFIA describes 93 individual skills)
17%+ for SFIA level 6 (where SFIAS describes 79 individual skills)
22%+ for SFIA level 7 (where SFIA describes 23 individual skills).
Interpretative caveats:
Skills capabilities are a self-assessment by survey respondents; it is recognised that individuals may underestimate or over-estimate their own individual skill levels.
The awareness and understanding of SFIA skills will vary across survey respondents.
Some ICT job roles are by nature applied more diversely than others. For example an ICT Consultant.
There are large differentials in survey respondents by job role with a sample size high of 430 for ICT
Consultant to 25 survey respondents for an Account Manager.
SFIA 7: Common ICT Job Profiles

Survey respondents
SFIA 3
SFIA 5
SFIA 6
100
Sample Size
SFIA 7

Primary Skill
2nd Skill
IT management (ITMG)
3rd Skill
4th Skill
Enterprise and business architecture development (STPL)

Portfolio management (POMG)
6th Skill
Supplier relationship management (SURE)
21
Range of
SFIA skills

Autonomy
and subordinates.
Influence
Complexity
Business skills

General Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5
120
Sample Size
SFIA 6
SFIA 7

Primary Skill
Consultancy (CNSL)
2nd Skill
3rd Skill
4th Skill
5th Skill
6th Skill
Business risk management (BURM)
21
Range of
SFIA skills
Systems development (DLMG)

Autonomy
and subordinates.
Influence
Complexity
Business skills

Academic
Survey respondents
SFIA 3
SFIA 4
SFIA 5
105
Sample Size
SFIA 6
SFIA 7

Primary Skill
Consultancy (CNSL)
2nd Skill
Learning and development management (ETMG)
3rd Skill
4th Skill
Project management (PRMG)
6th Skill
Information management (IRMG)
20
Range of
SFIA skills
Systems development management (DLMG)
Autonomy
and subordinates.
Influence
Complexity
Business skills
SFIA 6/7: Common ICT Job Profile

Survey respondents
SFIA 3
SFIA 4
SFIA 5
32
Sample Size
SFIA 6
SFIA 7
Job Size Alignment: SFIA 6/7

Most commonly identified skills for the role at job size SFIA 7
Primary Skill
2nd Skill
Consultancy (CNSL)
3rd Skill
4th Skill
5th Skill
14
Range of
SFIA skills
Portfolio management (POMG)

Service level management (SLMO)
Software development process improvement (SPIM)
Autonomy
and subordinates.
Influence
Complexity
Business skills
10

ICT Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5
428
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
3rd Skill
4th Skill
63
Range of
SFIA skills
Job Size Definition: SFIA 6 Initiate, influence

Autonomy
Has defined authority and responsibility for a significant area of work, including technical,
financial and quality aspects. Establishes organisational objectives and delegates responsibilities.
Is accountable for actions and decisions taken by self and subordinates.
Influence
Influences policy formation on the contribution of own specialism to business objectives.

Influences a significant part of own organisation. Develops influential relationships with internal
and external customers/suppliers/partners at senior management level, including industry
leaders. Makes decisions which impact the work of employing organisations, achievement of
organisational objectives and financial performance.
Complexity
Performs highly complex work activities covering technical, financial and quality aspects.
Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range
of technical and/or management principles.
Business skills
Absorbs complex technical information and communicates effectively at all levels to both
technical and non-technical audiences. Assesses and evaluates risk. Understands the implications
of new technologies. Demonstrates clear leadership and the ability to influence and persuade.
Has a broad understanding of all aspects of IT and deep understanding of own specialism(s).
Understands and communicates the role and impact of IT in the employing organisation and
promotes compliance with relevant legislation. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in the IT industry.
11

Account Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5
25
Sample Size
SFIA 6
SFIA 7

Primary Skill
Account management (ACMG)
2nd Skill
Consultancy (CNSL)
21

5th Skill
Client services management (CSMG)

Range of
SFIA skills
Systems design (DESN)

Autonomy
Influence

Complexity
Business skills
12

Project Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5
251
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
3rd Skill
4th Skill
5th Skill
Consultancy (CNSL)
48
Range of
SFIA skills

Autonomy
Influence

Complexity
Business skills
13

Business Analyst
Survey respondents
SFIA 3
SFIA 4
SFIA 5
214
Sample Size
SFIA 6
SFIA 7

Primary Skill
Business analysis (BUAN)
2nd Skill
3rd Skill
Requirements definition and management (REQM)
4th Skill
Information analysis (INAN)
5th Skill
Data analysis (DTAN)
52
Range of
SFIA skills
Job Size Definition: SFIA 5 Ensure, advise

Autonomy
Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.
Influence
Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.
Complexity
Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.
Business skills
Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.
14

Computer Network Systems Engineer
Survey respondents
SFIA 3
SFIA 4
SFIA 5
110
Sample Size
SFIA 6
SFIA 7

Primary Skill
Network support (NTAS)
2nd Skill
Network design (NTDS)
3rd Skill
Network planning (NTPL)
4th Skill
5th Skill

37
Range of
SFIA skills
Systems Integration (SINT)

Autonomy
Influence
Complexity
Business skills
15

ICT Architect
Survey respondents
SFIA 3
SFIA 4
SFIA 5
214
Sample Size
SFIA 6
SFIA 7

Primary Skill
Solution architecture (ARCH)
2nd Skill
3rd Skill
4th Skill
Consultancy (CNSL)
5th Skill
Technical specialism (TECH)
6th Skill
Systems integration (SINT)
43
Range of
SFIA skills

Autonomy
Influence
Complexity
Business skills
16

ICT Consultant
Survey respondents
SFIA 3
SFIA 4
SFIA 5
430
Sample Size
SFIA 6
SFIA 7

Primary Skill
Consultancy (CNSL)
2nd Skill
3rd Skill
4th Skill
5th Skill

Solution architecture (ARCH)
64
Range of
SFIA skills

Autonomy
Influence
Complexity
Business skills
17

ICT SECURITY SPECIALIST
Survey respondents
SFIA 3
SFIA 4
SFIA 5
61
Sample Size
SFIA 6
SFIA 7

Primary Skill
Information security (SCTY)
2nd Skill
Security administration (SCAD)
3rd Skill
Consultancy (CNSL)
25

5th Skill
Information assurance (INAS)
6th Skill
Range of
SFIA skills

Autonomy
Influence
Complexity
Business skills
18

Survey respondents
SFIA 3
SFIA 4
SFIA 5
75
Sample Size
SFIA 6
SFIA 7

Primary Skill
Programming/software development (PROG)
2nd Skill
3rd Skill
33
Database/repository design (DBDS)

5th Skill
Applications support (ASUP)

Release and deployment (RELM)
Range of
SFIA skills

Testing (TEST)

Autonomy
Influence
Complexity
Business skills
19

Software Engineer
Survey respondents
SFIA 3
SFIA 4
SFIA 5
339
Sample Size
SFIA 6
SFIA 7

Primary Skill
Programming/ software development (PROG)
2nd Skill
3rd Skill
4th Skill
Software development process improvement (SPIM)
5th Skill

Testing (TEST)
38
Range of
SFIA skills

Autonomy
Influence
Complexity
Business skills
20

Survey respondents
SFIA 3
SFIA 4
SFIA 5
149
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
Systems installation/decommissioning (HSIN)
3rd Skill
55
Range of
SFIA skills

Autonomy
Influence
Complexity
Business skills
21

Systems Analyst
Survey respondents
SFIA 3
SFIA 4
SFIA 5
126
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
Information analysis (INAN)
3rd Skill
4th Skill
5th Skill
6th Skill
Business process improvement (BPRE
38
Range of
SFIA skills
Consultancy (CNSL)
Release and deployment (RELM)
Autonomy
Influence
Complexity
Business skills
22

Analyst Programmer
Survey respondents
SFIA 3
SFIA 4
SFIA 5
149
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
3rd Skill
4th Skill

Testing (TEST)
33
Range of
SFIA skills
Job Size Definition: SFIA 4 Enable

Autonomy
Works under general direction within a clear framework of accountability. Exercises substantial
personal responsibility and autonomy. Plans own work to meet given objectives and processes.
Influence
Influences team and specialist peers internally. Influences customers at account level and
suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the
success of projects and team objectives.
Complexity
Performs a broad range of complex technical or professional work activities, in a variety of

contexts. Investigates, defines and resolves complex problems.
Business skills
Selects appropriately from applicable standards, methods, tools and applications. Demonstrates
an analytical and systematic approach to problem solving. Communicates fluently orally and
in writing, and can present complex technical information to both technical and non-technical
audiences. Facilitates collaboration between stakeholders who share common objectives.
Plans, schedules and monitors work to meet time and quality targets and in accordance with
relevant legislation and procedures. Rapidly absorbs new technical information and applies
it effectively. Has a good appreciation of the wider field of information systems, their use in
relevant employment areas and how they relate to the business activities of the employer or
client. Maintains an awareness of developing technologies and their application and takes some
responsibility for personal development.
23

Survey respondents
SFIA 3
SFIA 4
SFIA 5
296
Sample Size
SFIA 6
SFIA 7

Primary Skill
Database administration (DBAD)
2nd Skill
3rd Skill
4th Skill
Data management (DATM)

26
Range of
SFIA skills

Autonomy
Influence
Complexity

Business skills
24

Survey respondents
SFIA 3
SFIA 4
SFIA 5
53
Sample Size
SFIA 6
SFIA 7

Primary Skill
Service desk and incident management (USUP)
2nd Skill

Service level management (SLMO)
26

5th Skill

Problem management (PBMG)
Range of
SFIA skills

Autonomy
Influence
Complexity

Business skills
25

Survey respondents
SFIA 3
SFIA 4
SFIA 5
42
Sample Size
SFIA 6
SFIA 7

Primary Skill
Testing (TEST)
2nd Skill
Business process testing (BPTS)

20
Quality assurance (QUAS)
Range of
SFIA skills
Autonomy
Influence
Complexity

Business skills
26

Survey respondents
SFIA 3
SFIA 4
SFIA 5
34
Sample Size
SFIA 6
SFIA 7

Primary Skill
IT operations (ITOP)
2nd Skill
3rd Skill
Information security (SCTY)
21

6th Skill
System software (SYSP)
Range of
SFIA skills

Autonomy
Influence
Complexity

Business skills
27

Web Developer
Survey respondents
SFIA 3
SFIA 4
SFIA 5
44
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
3rd Skill
Testing (TEST)
4th Skill
22
Range of
SFIA skills

Autonomy
Influence
Complexity

Business skills
28

Survey respondents
127
SFIA 3
SFIA 4
SFIA 5
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
Testing (TEST)
3rd Skill
4th Skill
29
Range of
SFIA skills

Job Size Definition: SFIA 3 Apply
Autonomy
Works under general direction. Uses discretion in identifying and resolving complex problems and
assignments. Usually receives specific instructions and has work reviewed at frequent milestones.
Determines when issues should be escalated to a higher level.
Influence
Interacts with and influences department/project team members. Has working level contact
with customers and suppliers. In predictable and structured areas may supervise others. Makes
decisions which may impact on the work assigned to individuals or phases of projects.
Complexity
Performs a broad range of work, sometimes complex and non-routine, in a variety of

environments. Applies methodical approach to problem definition and resolution.
Business skills
Understands and uses appropriate methods, tools and applications. Demonstrates an analytical
and systematic approach to problem solving. Takes the initiative in identifying and negotiating
appropriate personal development opportunities. Demonstrates effective communication skills.
Contributes fully to the work of teams. Plans, schedules and monitors own work (and that
of others where applicable) competently within limited deadlines and according to relevant
legislation and procedures. Absorbs and applies technical information. Works to required
standards. Appreciates the wider field of information systems, and how own role relates to other
roles and to the business of the employer or client.
29

Survey respondents
79
SFIA 3
SFIA 4
SFIA 5
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
3rd Skill
4th Skill
5th Skill
27
Range of
SFIA skills

Autonomy
Influence
Complexity

Business skills
30

Survey respondents
41
SFIA 3
SFIA 4
SFIA 5
Sample Size
SFIA 6
SFIA 7

Primary Skill
2nd Skill
Client services management (CSMG)

25

Testing (TEST)
Range of
SFIA skills

Autonomy
Influence
Complexity

Business skills
31
Workforce Planning Solutions

It is difficult to imagine any new business, product or service that wont be delivered either digitally, or achieve
scalability and cost efficiency through the use of technology.
Within this context, understanding the ICT professional skills of your workforce is essential for future success.
Otherwise how will your organisation acquire the skills needed for the future, and resource the human capital
capability required to take your organisation from where you are today, to where you want to be in 3, 5 and 10
years?
This White Paper demonstrates that effective job design is critical to successfully executing your strategic and
tactical business plans. While a job role is commonly identified by a primary skill, the diversity of skills identified
by survey respondents demonstrates that organisations apply secondary skills differently to achieve competitive
advantage.
For an individual, understanding job design trends allows you to identify skill development areas that afford you
the best potential to deliver on your career ambitions.
For organisations, it is far more complex. It is not easy to accurately identify the skills of your workforce. SFIA
is not prescriptive concerning performance parameters, and as a result there is inconsistent application. This
includes both over and under estimating of skills by ICT Professionals themselves, their line managers, and
education and training providers in the development solutions they offer.
Skill assessment services are core business for ACS, having completed formal skills assessment for nearly
100,000 ICT professionals over the last decade. The range of ACS assessment services include:
Accreditation of undergraduate and some post graduate degrees to ensure students are prepared for initial
professional practice
ACS Professional Certifications including CP and CT
Registered Training Organisation services issuing nationally recognised qualifications and statements of
competency
Skilled migration assessments for applicants interested in skilled migration to Australia
SFIA capability assessments for both individuals and organisations profiling their workforce.
ACS is best placed to support the establishment of professional benchmarks within ICT work teams, and
organisations. Through our SaaS solution, MySFIA Corporate edition assists organisations achieve agility and
optimise project management efficiency.
The solution provides organisations with vital management reporting on ICT skill audits. These include skills
by job role, skills by person, skills by work team, and skills by workforce allowing organisations to capture
both technical and professional skill proficiency, and easily identify where skills gaps exist enabling these to be
addressed in recruitment processes and through investments in workforce development.
The solution is unique in that if offers the ability to overlay multiple frameworks in addition to SFIA. Whether
organisations have their own leadership frameworks, behavioural frameworks, or other competency
frameworks, MySFIA Corporate editions allows for ease of integration with SFIA.
32
TERFACE
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SERVICE MANAGEMENT
mySFIA
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What is your ICT Skills Profile?
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ACS Common ICT Job Profiles &amp; Indicators of Skills Mobility

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Common ICT Job Profiles &

SFIA 7: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chief Information Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Business Development Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

SFIA 6: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SFIA 5/6: Common ICT Job Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

SFIA 5: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Computer Network Systems Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

ICT Security Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Software & Apps Programmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

SFIA 4: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

ICT Support Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

ICT Systems Test Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

SFIA 3/4: Common ICT Job Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SFIA 3: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ICT Support Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

ICT Customer Support Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Workforce Planning Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Computer Network Systems Engineer

Chief Information Officer

ICT Support Technician

Software & Apps Programmer

ICT Security Specialist

ICT Support Engineer

ICT Systems Test Engineer

ICT Customer Support Officer

Business Development Manager

Rounding of totals vary in range up to +or 0.1 of 100%

Dominant SFIA classification by job role

There are five additional key findings:

Chief Information Officer

ICT Support Engineer

ICT Systems Test Engineer

Computer Network Systems

ICT Support Technician

ICT Security Specialist

ICT Customer Support Officer

Software & Apps Programmer

ii.) Each ICT job role has a standout primary skill.

Job Size Alignment: SFIA 7

Stakeholder relationship management (RLMT)

Business process improvement (BPRE)

Programme management (PGMG)

Business risk management (BURM)

Job Size Definition: SFIA 7 Set strategy, inspire, mobilise

Table Three: SFIA Skills Mobility Across Survey Responses

Learning and development

Business process improvement

Enterprise and business

Business Process Improvement

Business risk management

Systems development management

Enterprise and business

Supplier relationship management

Business Development Manager

Software development process

Supplier relationship management

Supplier relationship management

Systems development management

Computer Network Systems Engineer ICT Architect

Business process improvement

Business process improvement

Requirements definition and

ACS Common ICT Job Profiles & Indicators of Skills Mobility

ACS Common ICT Job Profiles & Indicators of Skills Mobility