Telemarketing Representative Job Description

(Language skills desirable but not essential)

eContact Services is a dynamic & evolving telemarketing company, based in Lanark, Scotland, who
conduct outbound telemarketing campaigns on behalf of both small and large companies. Our services
include lead generation, appointment setting, audience generation & data building.
Due to increasing demand we are looking to recruit experienced, target-driven & motivated
Telemarketing Representatives to join our fast-paced and vibrant office in Lanark.
As many of our clients prospects are global network operators eg Vodafone, Orange, 3 etc in different
countries, there is the potential to use any language skills you may already possess.
Ideally you should be an experienced sales, outbound telesales or telemarketing agent, preferably with
B2B telesales experience. The minimum requirement is for Customer Service experience.
As described above eContact Services carry out a number of functions on behalf of our clients.
Telemarketing Representatives will be expected to participate in the client campaigns and contribute to
personal and group targets. This will be achieved by:

Calling our clients prospective customers by operating telephone equipment, automatic dialling
systems, and other telecommunications technologies as are available or are in use.

Discussing products and services by following a prepared script.

Arranging conference calls, meetings and attendance at client events.

Reporting on daily/weekly and monthly activity in line with campaign requirements.

Maintaining safe and clean working environment by complying with procedures, rules, and
regulations.

Maintaining operations by following policies and procedures; reporting needed changes.

Contributing to team effort by accomplishing related results as needed.

Campaigns can range from days to weeks and months depending on the complexity of the campaign
and the requirements of the customer.
Duties include:

Outbound calling generating sales leads, working towards a campaign specific target as set by
the Company
Entering accurate call information into the Companys applications, mostly Excel
Where appropriate, update on-line calendars
Updating & evolving contact data as required
Compiling accurate daily reports of activity & results

Continued......................

eContact Services Limited

Registered Office: 4 St Patricks Court
Lanark ML11 9ES
Tel: +44 (0) 1555 666344
www.econtactservices.com
Company Number: SC345308
Directors: T Bottomley, J Ward

Essential skills required:

Excellent PC skills & experience with Microsoft packages, particularly excel

Typing at speed
Excellent spelling & grammar
Call centre sales or outbound sales experience
Self motivated & target driven
Ability to work quickly & accurately to deadlines

Typical client campaigns are:

Lead generation for UK & overseas companies

Appointment Setting at Trade show events
Audience generation for seminars, within business sectors
Data building within UK and International companies

Language skills is desired but not essential

Other Info:
Hours 8.30 5pm Mon-Fri
BUPA available
Salary: basic plus bonus, depending on experience
Excellent bonus opportunity

eContact Services Limited

Registered Office: 4 St Patricks Court
Lanark ML11 9ES
Tel: +44 (0) 1555 666344
www.econtactservices.com
Company Number: SC345308
Directors: T Bottomley, J Ward