NetOp Remote Control Version 7.

65
Broadband Configuration Guide
5/25/2004

The purpose of this document is to take you step by step through configuring NetOp
on DSL, cable modem, and satellite broadband connections. There are some special
considerations when dealing with cable modems and satellite connections that need
to be taken into consideration.
There are 4 steps to connecting over the Internet to DSL/Cable
1.
2.
3.
4.

Properly configure the Host for the connection.

Assign a static IP to the Host computer.
Configure your router/gateway.
Configure the Guest and test the connection.

To connect when you have a dynamic public IP address Danware Data, the
manufacturer of NetOp, provides two public Name Servers. These Name Servers act
like DNS servers for your NetOp Remote Control connection and allow NetOp name
resolution. If you have a static IP address at your router or use dynamic DNS then
you have no need to use the NetOp Name Server. If your Internet service provider
assigns your router a dynamic IP address, then you will use the NetOp Name Server.
NOTE: There are two scenarios regarding satellite communications and/or cable
modems that should be briefly mentioned.
1. Data Latency could present a problem with communications over satellite
connections. Avoid putting the Host side on satellite if possible. You will want to use
the smallest packet size possible (512k) and enable Keep Alive Messages.
2. If you are connecting over the Internet from Guest to Host then of course the Host
site must have a "Public" IP address assigned by the ISP to the router, modem, or
whatever device is being used to provide that Host site Internet Access. Both
Satellite ISP's and some Cable Internet providers do not give your modem
or router a public address such as 66.x.x.x or 210.x.x.x. Your modem or router
actually sits in a peer-to-peer network that consists of a pool of modems or a
network device the ISP provides "Private" DHCP addresses to such as 10.x.x.x,
172.16.x.x, or 192.168.x.x. In this case you may be forced to purchase a static IP
for you to be able to work with any server service that you want to access over the
Internet such as Web, FTP, or NetOp.
For more information on our server products visit
http://www.crossteccorp.com/netopremote/rc_feat.html

Step 1: Properly configure the Host program for the connection

This guide assumes that you have already installed the NetOp Host on the machine
you wish to connect to. If you have not already installed the Host program, please
use the following URL for step by step instructions:
http://www.crossteccorp.com/support/resources/rc_quick_install.pdf
When you get to the part of the installation that starts the Host Setup Wizard
configuration, refer back to this document and follow the steps from here to the end
of the document. If you already went through the setup wizard, but have not
configured the Host properly for a broadband connection, you will need to run the
setup wizard again by clicking Tools, then Run Setup Wizard. Follow the steps
below to properly configure your NetOp Host.

Click Next>

Select Custom and click Next>

Check Internet and Uncheck any other boxes and click Edit>

Click Advanced>

Check the Use NetOp Name Server and UNCHECK Use TCP for session if
possible. Click OK twice to get back to the setup wizard and click Next>.

Make sure that the top 3 boxes are checked. Stealth mode completely hides the
Host program from the end user, but leave that unchecked for configuration and
troubleshooting purposes at this time. To configure Stealth Mode on the Host after
the installation, click on Tools, then Options and you will see the option to put the
Host in Stealth Mode.
Click Advanced>

In the Name Space ID field you want to enter a UNIQUE NAME. Do not leave this
as PUBLIC. This is how your host will be identified on the Name Server. Leaving
the Name Space ID as public will let other NetOp users see your Host program.
NOTE: The Name Space ID must be the same on the Guest and the Host in order to
connect to each other.
Click O.K.>
You may be presented with this dialog. If so, click OK and go to Action>Restart on
the Host.

You should now have a yellow phone book on the bottom status bar of the Host. If
or an exclamation mark,
this is
the yellow phone book has a red x
probably a software firewall such as Black Ice or Zone Alarm blocking your Host, or
you could have a down Internet connection.
This completes the first step, configuring the Host program.

Step 2: Assign a static IP to the Host computer

Now that the Host is configured, it is time to assign a static IP to your computer.
This is different than if you have a static IP on your router. After completing this
step, we will set up the router to forward port 6502 UDP to your static internal IP
address, which cannot change. If the IP address on your computer changes, your
router will forward port 6502 to the wrong place. The easiest way to avoid this
problem is to apply a static IP address your computer. Use the current IP address
information on your computer as outlined in the steps below.
First open a command prompt by clicking Start, then Run, and typing CMD. When
the black command window opens, type ipconfig /all

The output of this command will give you all the network settings you need to be
able to assign the same values to your PC.

Now open the Control Panel in Windows.

Double click the Network Connections icon.

Right click on your Local Area Connection icon and click Properties.

Find Internet Protocol (TCP/IP) and double click it to open the Properties
window.

Insert all the values in the appropriate places including IP address, subnet mask,
default gateway, and DNS servers from the values in your command window
where you typed IPCONFIG /ALL. Then Click OK twice to apply the settings.
This completes the second step.

Step 3 Connect to router and configure port forwarding.

IMPORTANT NOTE: Crosstec Corporation does NOT provide technical support for
Routers, DSL Modems, or Satellite Internet connections. It is STRONGLY
recommended that you contact your router manufacturer in order to properly
configure port forwarding.
This portion of the document is provided only to give general information on how to
set up a router to forward its port.
Most routers have a browser-based utility and you should be able to open by typing
in the IP address of your own default gateway in the address bar of your Internet
Explorer. It is often 192.168.1.1, and can usually be easily found in the
documentation that came with your router. It is possible that you will be prompted
for a user name and password. There is usually a default password, or one that you
have selected. Once you have connected to the router there is usually a welcome or
setup page and it looks like a normal website.
The following URL has some helpful simulators for different modems and routers if
you scroll to the bottom of the page: http://help.stargate.net/vapps.shtml

The screenshot above is a common Linksys router interface. You would click the
Advanced button on the right side of the screen.
If you have a different kind of router or firewall such as an SMC Barricade, or Sonic
Wall, then it may be called Virtual Servers. Some DSL modems such as a Westell
can also perform this routing function. It is done by clicking Expert Mode and
selecting the Application and Gaming section. NOTE: Some ISP's purposely do not
include this capability when they send you the modem so you may be forced to
purchase a router.

The above screenshot shows the forwarding tab in the advanced section with arrows
pointing to the areas where the port forwarding was set up. You can see that on the
left the name NetOp was typed in for the application, and port 6502 was entered,
then the UDP protocol was checked off, and the static IP address was entered.
After completing these steps you would click Apply. You are now ready to set up
your NetOp Guest and connect.
IMPORTANT NOTE: AT THE END OF THIS DOCUMENT IS A LIST OF LINKS AND
SUPPORT TELEPHONE NUMBERS FOR THE MOST POPULAR ROUTERS AND MODEMS.
PLEASE CONTACT YOUR ROUTER MANUFACTURER FOR ASSISTANCE WITH PORT
FORWARDING.

Step 4: Configure the Guest and test the connection.

Open your Guest Program. If you have never launched the Guest before, a setup
wizard will start. Click Cancel to exit the setup wizard.
On the Guest program, click on Tools, then Program Options then Host Name to
get to the following menu:

Make sure that the Name Space ID field is the same as the Name Space ID field in
your Host program. Click OK.

In the Quick Connect tab, click the Drop down arrow in the Communication
profile section on the right side of the Guest window and select the Internet
communication profile.

Now that the Internet Communication profile is selected, Click Edit, then
Advanced to open the Advanced TCP/IP Configuration window.

Uncheck the Use TCP for session if possible box in the Options section, and put a
check mark in Use NetOp Name Server exactly as shown above. Click OK twice to
return to the main Guest window.

You are now ready to connect to your Host. In the Quick Connect Tab of your
Guest Program, click the Browse button

The Guest will start to search for Host names, and you will see a small phonebook
type icon on the bottom right of the Guest program.

After the Guest program is done searching, you should see your NetOp Host in the
Browse list. If you do not see the NetOp Host and you know the Public IP
address of your router, you can type that IP address into the Name field on the left
side of the Quick Connect tab. The public IP address is usually found in the Status
tab on most routers.
If you are unable to connect to your Host, or do not see the NetOp Host, please
contact the Crosstec Corporations technical support team from the HOST
LOCATION in order to troubleshoot the connection.
Telephone technical support is available from 8:30 am to 8:00 pm Monday through
Friday Eastern Standard Time at 1-800-675-0729.
Email technical support is available by emailing tech@crossteccorp.com.

Router Support Links and Information

Belkin
Main Support Website: http://web.belkin.com/support/
Technical support email techsupp@belkin.com
Phone: (800) 223-5546 ex 2263
Phone: (310) 898-1100 ex 2263
Fax: (310) 604-2089
Business Hours: Mon-Thurs 7am-5:30pm, Fri 8am-5pm Pacific Standard Time
D-Link
Manuals: http://support.dlink.com/downloads/
Technical Support: http://support.dlink.com/
Router Simulator: http://support.dlink.com/techtool/di604/emulator/index.html
Knowledge Base/FAQ: http://support.dlink.com/faq/top20.asp
Linksys
Technical Support: http://www.linksys.com/contact/contact.asp
Hours: 24 hours per day, 7 days per week
Knowledgebase/FAQ: http://kb.linksys.com/cgi-bin/om_isapi.dll?clientID=1048998
NetGear:
Support: http://www.netgear.com/support/main.asp
Email Support: http://my.netgear-support.com/
Netopia
Technical Support: http://www.netopia.com/en-us/support/index.html
Westell
Technical Support: http://www.westell.com/pages/support/dropdown.jsp
Email Support: global_support@westell.com

Thank you for using NetOp Remote Control. Please provide feedback for this
document to our Product Management team by emailing PM@crossteccorp.com.