Airport Operations Senior Executive

We believe our success comes from our team players, our Employees. If you are looking for a new opportunity, we have the right
one for talented individuals who aspire to succeed in the Airline Industry.
Ace Aviation Services Maldives, the GSA of Sri Lankan Airlines/Mihin Lanka in the Maldives is looking for a motivated, proactive and
dedicated individual to represent Sri Lankan Airlines/Mihin Lanka under the Ace Aviation Services Maldives umbrella.
About Your Job:
Manage and ensure a safe, efficient, cost effective and timely airport operation so that SriLankan Airlines/Mihin Lanka image,
reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the Companys commercial,
safety and security policies, standards and procedures. Ensure that appropriate action is taken for providing prompt service to
SriLankan Airlines/Mihin Lanka passengers to maintain, and where required, to restore the goodwill and confidence of passengers
facing various adverse situations (flight disruptions, denied boarding, etc.) Ensure that Service Level Agreements, OTPs and KPIS are
achieved in line with the company standards.
Responsibilities and Functions:

Implement and periodically review strategy to ensure that UL/MJ airport staff fulfils all procedures, standards and
instructions as laid down by Airport Services Procedures.
Achieve the Ground Handling performance targets set by Airport Services such as flight punctuality, check-in standards and
baggage service standards, so that UL/MJ remains competitive. This will be achieved through regular liaison with the
management of Handling Agents and other service providers in order to identify problem areas and find solutions to them.
Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the whole
operation including aircraft, passengers, cargo, baggage and all staff. Monitor all aspects of the operation in order to
achieve and maintain acceptable passenger service standards.
Lead, guide and develop staff in order to ensure the maintenance of a disciplined, motivated work force, and adherence to
passenger service and other operation standards.
Perform all administrative duties in an accurate and timely manner, e.g. Monthly Reports, Performance Appraisals, Baggage
Claim settlements, invoice verification, general correspondence, and complaint investigation and highlight areas of
potential problems, reoccurring discrepancies, service failures and provide recommendations for continuous improvement.
Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the
reference of both UL/MJ staff and those of the Handling Agent.
Check on an ongoing basis the competency of both UL/MJ and Handling Agent staff in all areas, particularly Load Control
where certification is required.
Represent UL/MJ at appropriate official forums, i.e. AOC meetings, AOC sub-committees, and Working Group meetings, and
liaise with government organisations, i.e. Customs, Immigration, Transport Authorities, Civil Aviation and Police.
Develop and maintain excellent relationships with internal/external departments, Airport authorities, GHAs and other
service providers and exercise personal influence to achieve the required end results for SriLankan Airlines/Mihin Lanka.
Accountable for annual budgeting of revenue, expenses and capital expenditure. Within these parameters, provide a cost
efficient service that best represents value for money. Create dynamic measurement and reporting systems, for purposes
of providing periodic reports on the operations. Review overall performance of all areas in terms of costs, revenue,
productivity, quality, safety and security. Regularly analyze results with a view to pro-actively attend to emerging issues.
Accountable person (Reporting Official) for Emergency Planning which includes maintaining the localized station ERP,
training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders.

Skills:

Must be able to work under pressure in an environment which requires a very high degree of initiative
Knowledge of Dangerous Goods Regulations & Weight & Balance
Should be conversant with Flight Planning and the pertinent aspects of Meteorology
Must be able to operate and/or be familiar with various computerized systems, e.g. for Reservations, Baggage Tracing, and
various software packages used by the Company such as Word, Excel, etc.
Knowledge of Microsoft Word/ E-mail / Excel advantageous
Fluency in spoken and written English and required local language

The ideal candidate should have:

Given the specific requirements at outstations, a minimum of 4 years experience is required in Airport Passenger
handling/Operations, of which minimum of 01 year should be at a Supervisory level.
Educated up to degree level (minimum A Level standard)
Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and
Weight and Balance
Must have completed relevant and recognised professional training courses in Passenger Services and Ground Operation
High level of flexibility in operations

Benefits and Remuneration

We offer comprehensive package

Note

Available Vacancies 01

If you have what it takes to join our friendly team, please send your CV to roshan@aceaviation.mv .

HUMAN RESOURCES
ACE AVIATION SERVICES MALDIVES
H.THUNIYA BUILDING (SECOND FLOOR)
BODUTHAKURUFAANU MAGU, MALE
TEL: 333 3668. FAX: 333 3669