Joshua M.

Stern
(609) 313-3003 (c) • jmstern@comcast.net
Proven team leader in developing profitable sales growth and effectively managing operations.
Outperforms in dynamic fast paced environments. Excels in mentoring and developing talent. Areas of
expertise include:

Sales Operations Management

• Sales Management • Profit & Loss
• New Business Development Management
• Consultative Selling • Employee Relations
• Client Retention • Business Integration
• Logistics Management
• Employee Development
• Behavioral Interviewing
• Public Speaking
• Interpersonal
Communication

EXPERIENCE
CLEARWIRE
Philadelphia, PA
General Manager Direct Sales 4/09
– Present
Member of executive management team responsible for generating profitable direct channel
sales in a market start-up.
• Recruited, trained and developed an outside sales force of 48 representatives, four direct
sales managers, and two support staff members, to sell an innovative new 4G network of
mobile internet to both business-to-business and business-to-consumer customers.
•Designed and implemented new sales procedures for penetrating targeted vertical markets,
tracking daily activity and accurately forecasting future sales.
•Responsible for 149% to plan in the company’s first month in market.
•Trained and motivated sales staff in Portland, Oregon who achieved 138% of sales budget
from 76% during three month tenure.
•Mentored general manager counterparts in Baltimore/Washington, Houston, Chicago, and
Dallas. Trained managers on forecasting, reporting procedures, compensation plans, daily
schedules for direct sales force and recruiting.

ARAMARK
Refreshment Services
Philadelphia, PA
General Manager
12/07 – 4/09
Manager of the $11M Philadelphia commercial coffee market center
• Expanded market presence in the Philadelphia Metro while increasing profitability
- Revenue: 10.4% annual growth through aggressive base business selling strategy and price
increases.
- Operating profit: 23.1% annual growth achieved by reducing product and labor costs.
- Client retention: Retained 95% of client base in a recessionary economy.
• Succession planning: Upgraded the level of talent at the market center
- Promoted a Coffee Sales Consultant to Customer Service Manager; Promoted a Vending Sales
Consultant to Sales Manager
• Project Flagship: Led a strategic cross regional team in analysis of the selling process for both new and
base business.
- Redefined sales process to identify new clients, how we sell to existing customers, and
examined a new sales structure to maximize opportunities with both new and base business.
- Reporting to Regional Vice President, presenting to division President
Sales Manager
12/04 – 12/07
Doubled Philadelphia market center commercial coffee sales from $5 million to $10 million in 30 months;
Achieved significant profitable sales growth through a new selling system.
• Accomplished 165% to Sales Plan; added $5 million in high margin new annual business sales
volume, a 54% growth in market center sales:
- Successfully negotiated contracts with senior executives: Sunoco, Ace Insurance, Oracle, Ernst
& Young, Blue Cross Blue Shield, Glaxo Smith Kline, and Comcast.
• Effectively trained and developed staff on both a local and regional level:
- Mentored 3 new sales managers (NYC, Boston, FL): Best practices, reporting procedures,
accountability with sales team, ideal/profitable business.
- Hired and trained eight new sales consultants on products, equipment, service and
need/satisfaction selling.
- Expanded sales force 28% within existing geographic territory.
• Developed national training programs:
- Created specialized training for “break out session” on water filtration (5 classes of 20+) at year
end meeting to better prepare sales consultants for new water filtration initiative.
- Made one of two major presentations at first national sales meeting: “Prospecting Strategies” to
250 sales consultants and supervisors. Well received presentation with take-aways focused
on the most effective ways to set up appointments.

Pure Point Water Systems

Philadelphia, PA
Director of Sales & Marketing
02/02 – 12/04
Developed and implemented a turn-key point-of-use water business model.
• Organized the company for significantly higher growth levels by developing and implementing
standardized in-depth training manuals (technicians & sales representative) as a first step in
potential franchise expansion.
• Created an animated marketing presentation to deliver a clear and concise messagestandardizing the
sales presentation.
• Designed and populated a computer database to track leads, customers, produce sales reports and
track company growth trends.
• Effectively developed and executed new marketing programs, including sales process that maximized
sales per customer contact: Decreased average sale time from seven calls to four. Produced all
marketing materials, including: Sales letters, brochures, flyers, catalogs, website, and assisted in
writing radio commercials.
• Developed and achieved all strategic goals, including: Projected cooler placements, employee staffing,
and service operations standards. Established new reporting procedures, including: Cost of goods
sold, projected gross revenue and cash flow.

Sales/Marketing Manager
02/99 – 01/02
• Managed and directed the efforts of the sales organization. Responsible for hiring, terminating,
evaluating and motivating sales personnel. Achieved 100% of 2001 sales goals. Shifted company’s
marketing structure from sales based upon single sales representative to a more profitable model
that outsourced lead gathering efforts resulting in a 400% increase in cooler placements.
• Placed over 200 point-of-use water coolers into the marketplace through door-to-door sales to business
customers, achieving 100% of monthly quota.

Wilson and Mayhan

Denver, CO
Paralegal
06/98 – 02/99
 • Organized and summarized case documentation, and prepared findings for senior attorney review.

EDUCATION
University of Colorado 1994-1998
Boulder, CO
B.A. in Psychology

COMPUTER SKILLS
• In-depth knowledge of various hardware peripherals, software applications, and TCP/IP networking.
Internet Explorer, web technology, Internet mail technology, client server application technology.
Experience installing and troubleshooting Windows 2000 Server/Workstation in a networked
environment with remote access networking.
• Extensive knowledge of Microsoft Office

ACCOMPLISHMENTS
• 2009 Liberty Bell Winner, CLEARWIRE
• 2007 Sales Manager of the Year, ARAMARK
• Circle of Excellence fiscal 2005, 2006, 2007: Highest award a sales manager can receive with
ARAMARK
• One of 5 East Coast employees nominated to Leadership Development Program, ARAMARK
• Pure Point named to the Philadelphia 100 Top Growing Independently Held Companies for 2002
presented by The Philadelphia Business Journal, Wharton Business School and The Forum.

743 NORTH RINGGOLD STREET ● PHILADELPHIA, PA 19130

CELL 609.313.3003 ● JMSTERN@COMCAST.NET