QRS (Questionnaire on residential satisfaction) (Amerigo et al 1997)

The QRS is divided into 4 sections :

1- The aim of the this section is to obtain perceived environmen- tal quality indices through the evaluation of a set of attributes related to the
neighbourhood, the house, and the neighbours .Theitemstobeevaluatedareformulatedonanordinalscale,withthesubjectbeingrequiredto

quantifyhowhe/sheperceivesthefeature(alot,quitealot,alittle,ornotatall)inhis/herownresidentialenvironment.
2 Thesecondsectionaimstodeterminethesubjectssatisfactionwiththeirresidentialenvironment.Themeasureofresidentialsatisfactionis

obtainedthroughquestionswhichask,directlyorindirectly,aboutthedegreeofthesubjectssatisfactionwiththeirneighbourhood,house,
andneighbours.
3 Thethirdpartcollectssociodemographicandpersonalcharacteristicswhichpreviousresearchinthisfieldhasprovedtoberelevant.
4 thefourthsectionreferstothebehaviouralaspect,andincludesquestionsrelatingtotheconductofindividualsintheirresidential
environment

PRQI (perceived residential quality index) (Amerigo et al 1997)

PREQ (perceived residential environmental quality) (Bonaiuto et al 2003)

PEQI (perceived environmental quality index (Carp and Carp 1982)) (whichCraikandZube1976,describeasa
cognitiveperceptualoperationrelativetocertainoutstandingelementsoftheenvironment)

RSS (Residential Satisfaction Scale) (Bonaiuto et al 1999)

GENERAL
CONTENTAREAS

SPECIFC
GENERATIVE
CONTENTAREAS

1.1.Buildings'
aesthetic
pleasantness
(BUILPLEA)

1.Architectural
Architectonic andtown
planningspace
andtown

planning
features

1.2..Building
aestheticcontrast
(BUILCONT)
1.3.Building
excessiveand
repetitivevolume
(BUILVOL)
Itemswithfactor
loadings<0,45

2.Organizations
ofaccessibility
androads

2.1.Internal
practicability
(INTPRAC)

4
12
13
14
15
38
2
3
36
1
8
18
19
20
5
6
16
17
37
25
26
30
31

ITEMS

Thestylesofthedierentbuildingsareharmonious.
Itisapleasantneighbourhoodbecauseofthecolourofthebuildings.
Thebuildingsintheneighbourhoodarewellbuiltwithregardtoformanddetails.
Itisabeautifulneighbourhoodtoseewithbeautifulbuildings
Itisaneighbourhooddevelopedwithoutanyarchitecturalplan.
Inthisneighbourhoodtheopenspacesandbuiltareasarewellbalanced
Thereisagreatdierenceintheneighbourhoodbetweenoldandnewbuildings.
Intheneighbourhoodthereisacontrastbetweenveryhighclassbuildingsand
horriblebuildings.
WhenIlookoutofthewindowIfeeloppressedbythebuildingsnearby.
Inthisneighbourhoodthereareonlybuildingsthatareallthesame.
Intheneighbourhoodthereareresidentialbuildingsthatseemlikebarracks.
Inthisneighbourhoodtheblocksaresmallerthantheyareelsewhere.
Inthisneighbourhoodthebuildingsareoftentoohigh.
Itisanoppressiveneighbourhoodbecauseofthesizeofthebuildings.
Intheneighbourhoodtherearebuildingswhicharetoolowerclass.
Itisaneighbourhoodwithoutarchitecturalandartisticmerits.
Thebuildingsinthisneighbourhoodaregenerallycomfortableandfunctional.
Theapartmentsintheneighbourhoodoftenhavewallsthataretoothin.
Thereistoomuchcementinthisneighbourhood.
Thestreetsinthisneighbourhoodarewideenough.
Thestreetsinthisneighbourhoodpermiteasymovement.
Thisneighbourhoodiswellsuitedevenforhandicappedpeople.
Theparkedcarsimpedewalking.

2.2.External
connections
(EXTCON)
Itemswithfactor
loadings<0,45

33
34
21
23
24
22
27
28
29
85
40
41
42

3.Green

3.1.Lackofgreen
areas(both
presenceand
care)
(LACKGREE)

43
44
45
47
48
49
50

Social
relations
features

4.Peopleand
socialrelations

Itemswithfactor
loadings<0,45
4.1.Threatening
people
(THREPEOP)

39
7
51
60
61
64
68

Inthisneighbourhoodparkingplacesandparkinglotsarealmosttotallylacking.
Thereisgoodavailabilityofparkingspacesintheneighbourhood.
Thecentrecanbereachedeasilyfromthisneighbourhood.
Thisneighbourhoodistoocutofromtherestofthecity.
Thisneighbourhoodiswellconnectedwithimportantpartsofthecity.
Itiseasytogooutofthecityfromthisneighbourhood.
Inthisneighbourhoodoneisoftenforcedtogoaroundincircleseventoreach
placesnearby.
Thepresenceofahighspeedroadintheneighbourhoodreduceslivability.
Thesidewalksintheneighbourhoodareoftentoonarrow.
Unfortunately,intheneighbourhoodpeoplemovemoreincarsthanonfoot.
Thereshouldbemoregreenareasintheneighbourhood.
Togotoaparkitisnecessarytogotootherareasofthecity.
Byincreasingthenumberofhomes,greenareashavealmostcompletely
disappeared.
Intheneighbourhoodtherearegreenspacesforwalkingandrelaxing.
Intheneighbourhoodthereisgarden/parkwherepeoplecanmeet.
Therearefewtreesintheneighbourhood.
Therewouldbegreenareasbutforthemostparttheyareunusableorclosedtothe
public.
Thegreenspacesintheneighbourhoodcannotbefrequentedbecausetheyare
poorlykept.
Thegreenareasintheneighbourhoodareingoodcondition.
Theusablegreenareasintheneighbourhoodareonlytheprivateonesbecausethe
publiconesaretoopoorlykept.
Constructioncontinuesinthisneighbourhoodandthelittleexistinggreenis
destinedtodisappear.
Itisaratherhighclassneighbourhood.
Thegreenareasoftheneighbourhoodaredangerousbecauseofthosewho
frequentthem.
Incomparisonwithotherareasthisneighbourhoodisnottoocrowded.
Thisneighbourhoodistoocrowded.
Therearetoomanyworkingclassinhabitantsintheneighbourhood.
Therearepeopleintheneighbourhoodwhodeal,rob,andtakedrugs.

79
80

Thepeopleinthisneighbourhoodhavealookofserenityandwellbeing.
Goingaroundtheneighbourhoodinthelateeveningthereisoftentheriskofbad
encounters.
Thepeopleinthisneighbourhoodaregenerallyverycordial.
Thepeopleinthisneighbourhoodaregenerallynotverysociable.
Neighboursareoftenacquaintedinthisarea.
Thereareonlyveryformalrelationshipsbetweeninhabitantsofthis
neighbourhood.
Aboveallthepeopleintheneighbourhoodthinkaboutthemselvesandhavelittle
interestinothers.
Thereareintolerantpeopleintheneighbourhood.
Thepeoplearegenerallycivilanddiscreet.

81

Hereoneoftenhastheimpressionthatothersarewatchinghim.

62

Thepopulationofthisneighbourhoodisamixtureofallkindsofpeople.
Theneighbourhoodhastheadvantageofhavinginhabitantshomogeneousfor
socialclass.
Therearetoomanygypsiesandthirdworldforeignersintheneighbourhood.
Toooftenthisneighbourhoodisinvadedbynonresidents(forwork,shopping,
tourism,etc.).
Therearetoomanyelderlyintheneighbourhood.
Therearetoomanydisorientedyoungpeopleintheneighbourhood.
Thereisahospitalthatcanbeeasilyreachedfromtheneighbourhood.
Thelocalhealthoceinthisareaoersbetterservicescomparedwithothers.
Theneighbourhoodiswellequippedformedicaltestsandoutpatientservices.
Themunicipalocesinthearearespondadequatelytotheneedsofthe
neighbourhood.
Servicesforassistingtheelderlyarelackingintheneighbourhood.
Theneighbourhoodiswellfurnishedwithsocialservices.
Theneighbourhoodhasacentrefortheelderlythatfunctionswell.
Schoolsandnurseriesintheneighbourhoodareoftenheldinunsuitableplaces.
Theneighbourhoodiswellequippedforscholasticservices.
Oftenchildrenandyoungpeopleoftheneighbourhoodareforcedtoliveinthe
areaforschool.

70
71
4.2.Presenceof
social
relationships
(SOCRELA)

73
74
75
76
77

4.3.
Intrusiveness/intol
erance
(INTRINTO)
Itemswithfactor
loadings<0,45

63
65
66

Punctual and
non punctual
(in-network)
services

5.1.Adequacyof
socialandhealth
5.Punctualsocial services
(ADEQSOC)

healthassistance
services

5.2.Inadequacyof
educational
services

67
69
99
100
101
107
111
112
121
90
91
92

(INADEDUC)
6.1.Inadequacyof
sportservices
(INADSPOR)

93
123
124
125

6.Punctual
cultural
recreational
services

6.2.Inadequacyof
culturalactivities
andmeeting
places
(INADCULT)
Itemswithfactor
loadings<0,45

7.Punctual
commercial
services

8.Nonpunctual
(innetwork)
services:
transportation

7.1.Commercial
assortment
(COMASS)

Itemswithfactor
loadings<0,45
8.1.Inadequacyof
publictransport
services
(INADTRAN)
Itemswithfactor
loadings<0,45

126
113
115
116
117
120
114
118
119
122
102
103
105

Theneighbourhoodschoolsaregenerallygood.
Thisneighbourhoodiswellequippedwithsportsgrounds(sportselds,
gymnasium,swimmingpools).
Ifyoulikebicycleridingorjogging,theneighbourhoodisnotverysuitable.
Thereareareasintheneighbourhoodwhereitispossibletodosportactivities
outside.
Sportsgroundsarefewandonlyathighprice.
Thealreadyfunctioningculturalcentressatisfytheneedsofthisneighbourhood.
Therearereallyveryfewculturalinitiativesinthisneighbourhood.
Theneighbourhoodshouldhavemoremovietheatres.
Theexistenceofameetingplacewouldgetmanyoftheyoungpeopleofthe
neighbourhoodofthestreets.
Thelackofameetingplacedoesnotallowyoungpeopletospendtheirfreetime
intheneighbourhood.
Ifyouwantabookyoumustgoandlookforitinbookstoresorlibrariesinother
areas.
Youcanalwaysndaplacetospendfreetimeinthisneighbourhood.
Onlysomebarsareopenintheeveninginthisneighbourhood.
Therearemanyparishsocialactivitiesintheneighbourhood.
Thisisaverycommercialarea,wellfurnishedwithstores.
Specialthingsarelackinginthestoresinthisneighbourhood.
Thereareallkindsofstoresintheneighbourhood,whichpermitfindinganything
inthearea.

106

Theneighbourhoodhasaconvenientlocalmarket.

104

Thestoresintheneighbourhoodarealsomeetingplacesfortheinhabitants

94

97
98

Thereisnotenoughchoiceofpublictransportationintheneighbourhood.
Theexistingpublictransportationguaranteesgoodconnectionswithotherpartsof
thecity.
Theexistingbusserviceshouldbemorefrequent.
Thebusesintheareaareoftentooinconvenient.

95

Thebusesinthisneighbourhoodarealmostalwaysovercrowded.

96

9.Lifestyle

9.1Lackof
opportunities
(LAKOPPO)
9.2.Quiet
(QUIET)

10.Pollution

Context
features

11.
Maintenance/care

10.1.Pollution
(POLLUTION)

11.1.Lackof
macroupkeepin
publicservicesor
spaces
(LACKCARE)
11.2.Presenceof
microupkeepin
privatespacesor
activities
(PRESCARE)
Itemswithfactor
loadings<0,45

86
87
88
89
82
83
84
52
53
54
55
56
57
32
35
59
108

Thisneighbourhoodisonlyadormitory.
Veryfewthingscanbedoneinthisneighbourhood.
Youngpeopletendtoeefromthisneighbourhood.
Itisaneighbourhoodwithmanypointsofinterest.
Comparedwiththechaosinthecentrethisneighbourhoodisstilllivable.
Thisisaneighbourhoodwithtoomuchactivity.
Thereisapeacefulrhythmoflifeintheneighbourhood.
Theairintheneighbourhoodisnotcleanandbreathable.
Theexteriorsofthebuildingsshowsignsofairpollution.
Theairintheneighbourhoodisoftenunbreathable.
Itisasilentandpeacefulneighbourhood.
Thereisreallytoomuchnoiseintheneighbourhood.
Theintensityofthetracinthisneighbourhoodisreallyannoying.
Thestreetsarenotadequatelykept.
Therearetoomanyabandonedareasintheneighbourhood.
Toooftenthereistrasharound.
Thisneighbourhoodiswellequippedforrecyclinganddierentiatedtrashpickup.

109
110
9
10
11
72
78

Thetrashcollectionserviceiseffcient.
Streetlightingisofteninsuffcient.
Manybuildingsintheneighbourhoodareinpoorcondition.
Thereisgoodupkeepofthebuildingsintheneighbourhood.
Thisneighbourhoodisrichwithterracesandwellkeptgardens.
Therearetoomanysignsofvandalismonthestreetsoftheneighbourhood.
Peopleshowinterestandcarefortheneighbourhood.

58

Thestreetsandsidewalksoftheneighbourhoodarecleanenough.

NAS (neighbourhood attachment scale) (Bonaiuto et al 1999)

N

Attachment Area

ITEMS

127

Thisistheidealneighbourhoodtolivein.

128

Nowthisneighbourhoodisapartofme.

129

ThereareplacesintheneighbourhoodtowhichIamveryemotionallyattached.

130

Itwouldbeveryhardformetoleavethisneighbourhood.

131

Iwouldwillinglyleavethisneighbourhood.

132

Iwouldnotwillinglyleavethisneighbourhoodforanother.