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RPG ENGINEERING

B.N.BAHADUR INSTITUTE OF MANAGEMENT SCIENCES


UNIVERSITY OF MYSORE
MYSORE

BUSINESS FAMILIARISATION DRAFT WITH REFERENENCE


TO RPG ENGINEERING, MYSORE
GUIDE
Dr.Mahesh
Internship Draft submitted to the University of Mysore in partial
fulfillment of the requirements of 3rd semester MBA degree
examination 2015

Submitted by,
HARHITHA.M.S
HARSHITHASHANKAR
JEEVITHA.K
KAVYASHREE.M.N
TABLE OF CONTENTS
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Sl No.

Title

1
2

Introduction
Cha Review of Literature
2.1 Overview of technical analysis
2.2 Assumption of technical analysis
2.3 Theoretical reference to technical analysis
2.4 Charting technique
2.5 Trends
2.6 Technical analysis indicators
Chapter 3 Methodology

Page
No.

3.1 Objectives
3.2 Scope
3.3 Limitations
3.4 Statement of Problems
3.5 Methodology
4

Chapter 4 Data Analysis and Interpretation


4.1Tata motors
4.2Bajaj Auto
4.3Mahindra & Mahindra
4.4 Hero Moto corp.
4.5 Maruthi udyog limited

Chapter -5 Findings

Chapter-6 Suggestions and conclusion


5.1 suggestion
5.2 conclusion

Bibliography

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ABBREVIATION
RPG Engg
MP
ISO
QMS
QSP
MR
MRM
DOC
REF
Sl. No.
REV.
QSM
MNT
PO
PR/Prod.
CIP
CUS
NC
HR
S
QC
QCD
IA

TRG
L
R
F
WI
CP
PP
PFC
FMEA
PPAP
CAPA
CAL
M & M Equipment
NCP
JF
DBP
Ni Chromium Plating
Zn Plating
Cu
NCR Plating

DESCRIPTION
RPG Engineering
Managing Partner
International Organization for Standardization
Quality Management Systems
Quality System Procedure
Management Representative
Management Review Meeting
Document
Reference
Serial Number
Revision
Quality System Manual
Maintenance
Purchase Order
Production
Continual Improvement Plan
Customer Satisfaction
Nonconformance
Human Resources
Stores
Quality control
Quality control Department
Internal Audit
Training
List
Register
Format
Work Instruction
Control Plan
Process Plan
Process Flow Chart
Failure Mode & Effect Analysis
Production Part Approval Process
Corrective Action and Preventive Action
Calibration
Monitoring & Measuring Equipment
Non Conforming Product
Jigs & Fixture
Daily Bath Parameter
Nickel Chromium Plating
Zinc Plating
Copper
Nickel Chromium Plating

INTRODUCTION
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Business familiarization is acquainting oneself with the various aspects of


functioning in a business organization largely referred to as companies or
corporations. The many functions that are carried out in a systematic manner to
yield production and profit is known as the Business. This project report entails
the makers of the study to identify the functions, processes and their need in a
business organization.
For the purpose of ease and simplicity to illustrate this methodology of
business, the manufacturing sector was chosen as it clearly defines start to finish
functions involved in a business organization.
The business familiarization as per the requirement of the course not only
fulfills that very requirement but has also developed us personally by getting
acquainted with how the companies regulates. During this period we were
introduced to the organizational structure, professional world, ISO Standards of
the organization.
In conclusion, this study clearly defines the input, output and outcome of the
Business, whilst measuring the impact and profitability with the main
Ingredients of man, material, machinery and money.

OBJECTIVE OF THE STUDY


To understand the business process.

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To make a detail study of manufacturing process at RPG engineering.

To make familiarize with manufacturing process.

To know their present level of performance.


To know their future prospects of business.
To know their employees and workers satisfaction in manufacturing unit.
To get an insight into the process and function of RPG engineering.
To study various department like Finance, Human Resource, Marketing,
Information Technology.
To do SWOT analysis of the organization.
SCOPE OF STUDY
This project is about the BUSINESS FAMILIARIZATION REPORT
carried out at RPG engineering during 2015 where the business activities
performed at the Company was studied.
The scope of the study can be enumerated as follows:
This study helps us to know RPG engineering, its nature of working
policies, Practices, procedures and its management.
Structure and process of various departments like human resource,
finance, marketing, IT relating to RPG engineering.
Business familiarization is a vast topic. In this study the main focus is
given to the manufacturing process, workers satisfaction level and the
present market condition of RPG engineering.

METHODOLOGY
This Report is prepared with the help of both primary and secondary data.
Primary data are being collected from employees and staff through formal

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Interviews whereas secondary data are collected from annual report or


unpublished source that is through quality reports, brochures, company records
and internet.
Primary data:
Data originally collected for the first time in an investigation are known as
primary data. This data has been obtained from the past records and files annual
reports and by personal interview of the company managing directors.
It s collected from1. Personal discussion with the concerned Senior Marketing Managers and
Assistant Managers of the company.
2. Personal discussion with HR Manager of the company.
Secondary data:
The information already collected data which are not originally collected,
obtained from published. It is also obtained from the past records and files of
the organization and also collected from various trade journals and newspapers.

OVERVIEW OF THE COMPANY


NAME:

R.P.G ENGINEERING

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ADDRESS:

B205, YADAVGIRI INDUSTRIAL ESTATE,

MYSORE 570020
KARNATAKA, INDIA
PHONE:
NATURE OF:

9448069183
PARTNERSHIP COMPANY

COMPANY
ESTABLISHED:

1992

NUMBER OF
EMPLOYEES:

31

ISO CERTIFICATION: 9001:2008

COMPANY DESCRIPTION

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RPG Engineering was launched in the year 1993 with the objective to
Manufacture & supply of Precision Machined & Ground Components & Started
Plating, Phosphate & Blackening Services in the Month of Jun 2012 to various
Industries. The company is located in Yadavagiri Industrial Estate Mysore, and
has established a good client base at Mysore, Bangalore, Chennai, & nearby
places.
Over the years, the company has become synonymous, with the production of
Precision Machined, Ground Components & Plating, Phosphate, Blackening
Services to meet the Customer requirements and Satisfaction.
The entire team at M/s. RPG Engineering is Customer Focused & is committed
to Quality. The expertise available in the company ensures one-stop-shop in the
field of Manufacturing of Precision machined, Ground Components & Plating,
Phosphate Blackening Services.
We have processed and fine-tuned our system towards obtaining ISO 9001:2008
certifications, as an additional measure on our approach to achieve customer
delight. The success of the past effort has inspired us to strive for many more
milestones and to this, the entire team has dedicated itself.

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The major customers include M/S. Automotive Axles Limited Mysore, M/S.
Shirohan Engineering Mysore, M/S. Pretech Plast Pvt. Ltd. Bangalore, M/S.
TVS Electronics Pvt. Ltd. Chennai,
Ltd. Tumkur & Pondicherry.

M/S. R & S Precision Electronics Pvt.

M/S. Triton Valves Limited Mysore, M/S.

Keynes Technology & Stera Engineering (India) Pvt. Ltd. Thiruvallur District
RPG Engineering is strive for achieving highest customer satisfaction through
effective implementation of Quality Management System on the lines of ISO
9001: 2008.

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COMPANY
PROFILE

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RPG ENGINEERING - a brief profile

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( UNIT - I )
Shed No. B 205, Yadavagiri Indl Estate, Mysore 570 020.
: 0821 - 2491642 , e -mail : rpg_engg@yahoo.in

Year of Establishment

Jun-93

Constitution

Partnership Firm

Name of Managing Partner

Mrs Mamatha Adhikari

Accredition

ISO 9001 : 2008 from BSI


CANARA BANK

Bankers

Building

Mysore.
Shop Floor Available

Power

4000 Sq. Feet

Office

300 Sq. Feet

Available

65 HP

Contact Persons
Mr.Ravindra Manager

0821 - 2491642

Company Working Hours


General shift

7am to 7pm

No.of Supervisory Staff

4
15

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RPG ENGINEERING - a brief profile


( UNIT - II )
Shed No.C-152, Yadavagiri Indl Estate, Mysore 570 020.
: 0821 - 2491642 , e -mail : rpg_engg@yahoo.in

Year of Establishment

Jun-93

Constitution

Partnership Firm

Name of Managing Partner

Mrs.Mamatha Adhikari

Accredition

ISO 9001 : 2008 from BSI


CANARA BANK

Bankers

Mysore.
Shop Floor Available

Building

Power

4000 Sq. Feet

Office

300 Sq. Feet

Available

65 HP

Contact Persons
Mr.Ravindra Manager

0821 - 2491642

Company Working Hours


General shift

7am to 7pm

No.of Supervisory Staff

No of Employees

12

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Quality Policy:
We at RPG Engineering are Committed to Deliver Machined, Ground
Components & Plating, Phosphate ,Blackening Services with Quality
& Service at all times and Play A Key Role in Ensuring Success of
Our Customer by adopting Continual Improvement Methodology of
System and Processes by involving all Employees through Team
Work.

Quality Objectives:
To achieve highest Customer Satisfaction by Timely delivery of
Quality Product & meeting all requirements of customer
Reduce Customer complaint at 3 in nos per Year.
To exercise control to limit Product Non conformance below
0.2%
To achieve overall suppliers Rating performance 100%
To Motivate, Train & Involve employees in activities concerning
Quality & Growth.

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Organizational structure:

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SCOPE:
GENERAL:
The Quality System Manual of the company is based on the Standard ISO
9001:2008. It demonstrates the companys ability to consistently provide
product that meet the customers satisfaction and applicable statutory &
regulatory requirements. It aims to enhance customer satisfaction through
implementation of the system including processes for continual improvement
and applicable statutory & regulatory requirements.

APPLICATION:
The nature of activities carried out by the company is such that the clause on
design & development (clause No. 7.3) is not applicable. These are explained
further in the respective section of this manual.
This exclusion does not affect the companys ability or responsibility to
manufacture so as to meet Customers requirements and applicable statutory &
regulatory requirements. If, by nature, the above clause is applicable in future,
the suitable system will be adopted and implemented in line with the standards.

TERMS & DEFINITIONS:


The following definitions apply to the supply chain.
Supplier
(Vendor)

Organization
(RPG ENGINEERING)

B.N.BAHADUR INSTITUTE OF MANAGEMENT SCIENCES

Customer
(Client)

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TERM
Quality
assurance

DEFINITION
Part of quality management focused on providing confidence that
quality requirements would be fulfilled.
Part of quality management focused on setting quality objectives and
Quality
specifying necessary operational processes and related resources in
planning
order to fulfill the quality objectives.
A development process where activities are taken with consideration to
Combined
other activities (purchase, production, installation etc.) via a multi area
Quality engg
team.
A document specifying which procedures and related resources should
Quality plan
be applied by whom and when to a specific project, product, process
or contract.
Quality
Part of quality management focused on increasing the ability to fulfill
improvement
quality requirements.
A set of interrelated or interacted activities which transforms inputs
Process
into outputs.
A specified documented method to carry out an activity or a
Procedure
process.
Product
A result of a process.
A process for evaluating the compatibility of a quality management
Audit
system to its objectives and to determine the gaps between what was
revealed and what is required.
Auditor
A person who is competence and trained to carry out an audit.
Set of policies, procedures or requirements used as a reference for
Audit criteria
conducting the audit.
Audit
A set of examinations, tests or samples, which must be taken in order
program.
to maintain a required audit.
Records, statements of fact or other information which is relevant to
Audit evidence
the audit criteria and can be verified.
Audit findings The results of the audit evidence against the audit's criteria
Outcome of the audit provided by the audit team 9or auditor), which
Audit
applies of conformity, nonconformity or an opportunity for
conclusion
improvement.
Conformity
Fulfillment of a requirement
An organization or a person that receives a product. A customer
Customer
receives the final product - an output of a process. A customer may be
an internal customer as well as external or final.
Customer's
Customers perception of the degree to which the customers
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satisfaction
Constant
Improvement
Correction
Corrective
action
Document

requirements have been supplied.


A recurring activity aimed to increase the ability to fulfill the
requirements.
Action taken to eliminate a detected nonconformity.
Action taken to eliminate the cause of a detected nonconformity or
other undesirable situation.
Information and its supporting medium.
Non-fulfillment of requirement related to an intended or a specified
use.
The extent to which planned activities are realized and planned results
achieved.

Defect
Effectiveness
Nonconformit
y

TERM
Quality
Quality
managemen
t system
Quality
policy
Quality
manual
Quality
procedures
Quality
objectives
Quality
control
Preventive
action
Record
Release
Scrape

A non-fulfillment of a requirement where a result was not achieved


according to a specific requirement.

DEFINITION
To do the right action every time, for once and correct.
Matched activities to direct and control an organization with regard to
quality.
Overall intention and direction of an organization related to the quality
management system as formally expressed and published by the
organization's top management
A document containing the quality policy, quality objectives,
organizational structure diagram, and description of the quality system
and its relation to the main processes.
Procedures required by the ISO 9001 Standard in order to ensure that the
organization shall perform the minimum requirements of the Standard.
The goals that the organization is aspire to achieve as a result of the
quality management system.
Part of quality management focused on fulfilling quality requirements.
Action to eliminate the cause of a potential nonconformity or other
undesirable potential situation.
Document stating results achieved or providing evidence of activities
performed.
Permission to proceed to next stage of a process.
Disqualifying a product that is not as required or as specified. Scrape
activities can be recycling or product demolition.

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DEPARTMENTS and FUNCTIONS


HUMAN RESOURCE DEPARTMENT:
General:
RPG ENGINEERING ensures that the personnel performing work affecting
conformity to product requirements shall be competent on the basis of
appropriate education, training, skills and experience. This shall suitably
identified and necessary records will be maintained.
Competence, training and awareness:
RPG ENGINEERING shall:
Determines the necessary competence for personnel performing work
concerning product requirement.
Where applicable, provide training or take other actions to achieve the
necessary competence.
Evaluates the effectiveness of training.
Ensures that employees are aware of the relevance and importance of their
activities and how they contribute to the achievement of the quality
objectives.
Maintains appropriate records of education, training, skills and experience.
The training activities at RPG ENGINEERING are described below and
records of training are maintained as per the procedure for Control of Records
defined in Section-1 of QSM.
The training need shall arise during the following situations:
Training for new recruits.
New persons recruited are given on the job training across the organization
so that he / she become familiar with function of the organization. After
completion of the training he will be put on to regular job for which he/she
was recruited.
Training for promoted employee.
Introduction of new system / facility / product.
Employee has to acquire additional / special skill for performing his duties.
Additional skills requirement based on Skill Matrix.
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Identification of training needs and training process is implemented in the


organization as mentioned below:

Input

Activity

Output
Training need (TRG / F /
01)
Training calendar

Training
requirement

Trainings are identified and planned by


MR / MANAGER

Training
Calendar
( TRG / F / 02 )
Training
Attendance
Employee
Record and
Training
Details
Training
Effectiveness

Imparting Training to the identified


employees through internal faculty or
by external agency

Training Attendance
( TRG / F / 03 )

Preparation of employee wise record

Employee Record
( TRG / F / 04 )

Assessment of training effectiveness

Training Effectiveness
Record
( TRG / F / 05 )

If training is not effective, necessary


action for re-training

Amended Training Plan

MR/MANAGER prepares Skill Matrix ( TRG / F / 06 ) for all employees and


based on the skill matrix, if any training is required, the same is be included in
the training plan and arranges for necessary training to the identified employees.

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Organizational Competence requirements


Sl
No

Job
Description
Managing
Partners / MR

Qualificatio
n

Experience

Required Skills

Graduate

2 Yrs.

Administrative skills, Process knowledge,


Product knowledge, Marketing analysis.
Accounts exposure Customer interaction skills,
Quality system procedures, Computer knowledge
and ISO procedures, ISO awareness.

Manager
Production
Supervisors
Production
Supervisors
Quality

DME/BE

3 Yrs.

SSLC/PUC

1 Yrs.

SSLC/PUC

6Month /
1 yr.

Accountant

Graduate

1-2 Yrs.

Maintenance
Supervisors

ITI/SSLC

1-2 Yrs.

Operators

Skill

Helpers

Not
required

2
3
4

6Month /
1 yrs.
Not
required.

Process knowledge, Production planning, Shop


floor management and ISO awareness.
Production planning, Shop floor management
and ISO awareness.
Knowledge of Measuring equipment, Inspection
methods, and ISO awareness
Accounting and Computer knowledge and ISO
awareness.
Machine knowledge, Machine Maintenance
Knowledge, Tool Setting Knowledge, Tool
Maintenance and ISO awareness.
Machine knowledge, Shop floor safety and
hazard and ISO awareness.
Shop floor safety and hazard

Training effectiveness:

Personnel Discussion
Demonstration
Observation
On-job Assessment

Whenever organization recruits personnel, such new personnel will be put on


training to know the activities and functions of all the sections.
Training activities of the organization shall be reviewed during Management
Review Meetings.

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Resource management:
RPG ENGINEERING has established a system to determine and
provide the resources needed.
To implement and Maintain the Quality Management System &
Continually Improve its effectiveness,
To enhance customer satisfaction by meeting customer requirements.

Infrastructure:
RPG ENGINEERING identifies, provides and maintains the facilities needed
to achieve conformance to product requirements. This shall include:
Buildings, work space and associated utilities
Process Equipment, both hardware and software
Supporting services - Transport and communication
The procedure for Resource Management describes how RPG
ENGINEERING identifies, provides and maintains the facilities, which is
given below,

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Procedure:
The resource requirements shall include People, Materials (Inventory),
Machinery, Equipment, Tools & jigs & Fixtures, Funds, Information, Test
Instruments & Gauges, and Infrastructure such as Building, Workspace &
associated Utilities, Supporting services (such as transport, communication or
information systems)
The above needs are identified through various forums including.

Management Review Meetings


New Product/process quality planning
Corrective and preventive actions
Continual improvement.

The Resource identification and implementation is carried out as below:


Input

Activity
Each divisional head / functional
Resource
head shall identify the resource
requirement
requirement.
Review of the identified resources
based on the following.
Impact on customer
satisfaction,
Identified resources
Impact on the performance
and effectiveness of quality
management system,
Financial implication, etc.
Implementation of resources
identified through continual
Finalized resources
improvement methodology wherever
required
Review and reports Review of resource requirements in
on resources and
Management Review Meetings and
continual
action plans with responsibility and
improvement
authorities are decided wherever
required and ensure the
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Output
Identified resources

Decision on the resources


identified

Review and reports on


resources and continual
improvement
Reports on projects

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implementation as per Plan.

Work Environment:
RPG ENGINEERING determines and manages the work environment needed
to achieve conformity to product requirements. (The team work environment
relates to conditions under which work is performed including physical,
environmental & other factors such as Noise/Temperature/humidity/Lighting/
weather)
Note: RPG ENGINEERING Running in General shift only the lightening is to
dispatch quality products only, in Future in case RPG ENGINEERING running
More than One shift suitable action will be taken)
MANAGEMENT RESPONSIBILITY
MANAGEMENT COMMITMENT:

Top Management of RPG ENGINEERING provides evidence of its


commitment to the development and improvement of the Quality Management
System by,

Communicating the importance of meeting customer requirements


Establishing the Quality Policy and Quality Objectives
Conducting management review
By providing necessary resources

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CUSTOMER FOCUS:

RPG ENGINEERING demonstrates that customer needs and expectations are


determine and translated into Customer requirements and demonstrate its
commitment in meeting the customer requirements.
RPG ENGINEERING determines customer needs and expectations and
converts them in to the defined Requirements, with the aim of achieving
customer satisfaction.

Responsibility and authority


1. Production manager:
Establishing, implementing and maintaining ISO 9001:2008
quality system as per system documents.
In charge of office administration
To prepare and ensure that production is carried out as per
production plan.
To prepare and ensure that new product plan as per customer
requirement.
Handling of customer complaint and taking corrective action on
same.
To ensure that purchase product confirm the specified requirement.
Marketing under guidance of managing partner.
Responsibility for corrective and preventive action.
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To ensure that the product under goes all three types of


specialization.

2. Quality supervisor:
To ensure that the product under goes all three types of
specialization. (Incoming, in-process, and final inspection.)
Co -ordinate to MR for collecting the data
In charge for calibration of measuring equipment is carried out as
per the calibration frequency.
Over all in charge in quality department.
In charge in for calibrated measuring equipment verification.
3. Office administrator:
Will be the responsible for inward dispatch and purchase record
and maintenance.
Corporate to MR for ISO documentation.
Will be the responsible for attendance
Computerization records and other ISO related document.
In charge for all activities relative to office administration.
Ensure good housekeeping all the time.
4. Store in charge:

Will be the responsible for inward and stores record maintenance.


Corporate to MR for ISO documentation.
Computerization records and other ISO related documents.
In charge for all activities relative to stores department.

5. Maintenance supervisors:
To carry out all maintenance related activities.
Maintaining required machine, tools, and spare parts.
Will be responsible for preventive maintenance for all the
machinery.

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Prepare, plan, and carryout and preventive, break down


maintenance, and machine history card.
Overall uncharged of maintenance department.
6. Operators :
To carryout activities strictly as per instruction of the supervisors.
To carryout production process under control condition to ensure
conformity of product to specified quality requirement.
To maintain quality records in the area of work.
To properly identify and stores the product at various stages during
process.
To ensure good housekeeping

7. Helper:
To carry out the activities strictly as per instruction of supervisor.
To help in all stages in production and maintenance a good
housekeeping.

8. Managing partners:
Over all in charge of the plant.
Establishing, implementing and maintaining ISO 9001: 2008
quality systems.
Over all in charge of financial, marketing activity, and order
review.
Corporate planning.
Head of core team.
Over all in charge of marketing activity.

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9. Management representative (MR):

To ensure that the quality system is established, implemented and


maintained in accordance with ISO 9001:2008.
Over all in charge of financial, marketing activity, and order
review.
Handling of customer complaints and taking corrective action on
the same.
Corporate planning.
Resource planning of plant, machinery, equipment, human
recourse.
Head of core team.
Responsible for training activities carried out in shop floor.
Ensure good housekeeping all the time.

PRODUCTION DEPARTMENT
PROCESS OF PRODUCTION:

ZINC PLATING
Zinc plating is the deposition of zinc from an aqueous solution (electrolyte) of
salts using direct current.
Electrolytic zinc provides a decorative finish with
excellentcorrosionresistance.
For better corrosion resistance the zinc layer is passivized. This can be in the
color blue, yellow, green or black, depending on the application. In some cases
an organic top coat or a sealer is applied.

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Advantages:

good price-quality ratio


can be easily applied
decorative finishing
can be painted
dimensionally stable
applicable in several colors

Limitations:
not durable in sea water
layer thickness varies depending on product shape
NICKEL PLATING
Nickel electroplate is deposited onto products by placing them in an aqueous
solution of nickel salts, connected as the cathode. Nickel anodes are used to
complete the circuit, these are dissolved during the plating process to maintain
the overall nickel metal concentration in the solution. Organic additions are
added to obtain leveled deposits as well as bright decorative coatings.
Advantages:

attractive looking, decorative layer


corrosion and wear resistant
different bath compositions can be used for very differing applications
can be applied on a wide variety of substrate materials
Often a good under layer for other surface coatings.

Limitations:
Discoloring of nickel in air necessitates the use of a top layer (chromium).
For electronics a final coat of gold may be necessary.
Nickel may cause allergic reactions

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Layer thickness and structure depend on the current density, as is the case
in most electrochemical processes. This limits the shape of objects to be
coated.

CHROME PLATING
To produce decorative chromium plating, the parts to be coated are made the
cathode within an electrolytic cell which contains inert (insoluble) anodes and a
solution containing chromium salts. Metallic chromium is deposited using direct
current. A water based solution of chromic acid is used. Other special additions
are used to increase the efficiency of the bath and produce an even, bright
deposit on the surface of the part. To produce the bright, reflective finish
commonly associated with decorative chromium finishes it is important to
ensure the surface being coated is also bright. Chromium is commonly
deposited onto a bright nickel surface to achieve this type of finish. Other
metals or finishes on the layer below the chromium can be used to influence the
appearance of the chromium layer. Both bright and semi - bright layers are
possible depending upon the finish beneath the chromium layer. An alternative
process for decorative chromium plating uses a less toxic electrolyte based on
trivalent chromium salts.
Advantages:
Very corrosion resistant, scratch and wear resistant, and color stable.
The layer is also heat resistant, dirt resistant and easy to clean.
Chromium has an attractive bluish appearance and retains the brightness
of the underlying nickel
Limitations:

Thin decorative chromium is usually not crack or pore free


Due to this the underlying nickel may be attacked by corrosion
Barrel plating is not usually possible
The maximum layer thickness is low, after which the brightness is lost

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ELECTROLYTIC HARD CHROME


During electrolytic hard chrome plating, metallic chromium is deposited on a
cathodically connected component using direct current and inert (insoluble)
anodes. An aqueous solution of chromium acid together with a variety of
catalysts is used. It is possible to deposit both bright and matt deposits. As a rule
bright deposits are harder.
Advantages:
Very wear resistant layer with a potential for good corrosion resistance. Hard
chrome is very suitable for the repair of costly and worn machine parts. It is best
to deposit hard chrome with somewhat larger dimensions than desired and then
machine to the final dimensions. For smaller components in mass production
(e.g. engine valves and shock absorber rods) it is quite possible to plate to
accuratethicknesses.
Limitations:
The plating process output is relatively inefficient (14 to 26% theoretical). Not
all shapes are easily plated evenly due to limitations of the process (to plate in
holes and deep recesses etc.) Sometimes secondary anodes are used for this
purpose.
In order to prevent environmental and health problems hard chrome baths need
good environmental control. Hard chromium plating is produced by Electrodeposition in a solution of chromic acid. It is also known as industrial,
functional or engineering chromium plating and is very different from
decorative chromium plating.
PHOSPHATING
Phosphate is the process of providing a conversion coating for iron bearing
metals and/or etching/activating for non-ferrous metals. When the metal comes
in contact with the phosphate solution, a chemical reaction takes place (also
called pickling). The phosphate coating is deposited. The topcoat will now have
a better substrate profile in which to adhere to. Remember that aluminum does
not accept a conversion coat unless phosphate chrome is used. The aluminum
will still receive an etch that will accept good adhesion.
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QUALITY MANAGEMENT SYSTEM


RPG ENGINEERING has established, documented, implemented and
maintained a Quality Management System to continually improve the
effectiveness in accordance with the requirements of ISO 9001:2008.
RPG ENGINEERING shall
determine the processes needed for the QMS & their application through
the organization.
determine the sequence and interaction of these processes.
determine criteria & methods needed to ensure that both the operation &
control of these processes are effective.
Ensure the availability of resourses & information necessary to support the
operation & monitoring of these processes.
Monitor, measure where applicable and analyse these processes, and
Implment action necessary to achieve planned results & continual
improvement of these processes.

Note 1. Processes needed for the quality management system refer to above
include processess for management activities, provision to resources, product
realization, measurement , analysis & impovement.
Note 2. An outsourced process is process that the organization needs for
its quality manangement system & which the organization chooses to have
performed by an external party.
Note 3. Ensuring control over outsourced processess doesnot absolve the
organization of the responsibility of conformity to all customer, statutory &
regulatory requirements.

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The type & extent of control to be applied to the outsourced process can be
influenced by factors such as
The potential impact of out sourced process on the organizations
capability to provide product that conforms to requirements,
The degree to which the control for the process is shared,
The capability of achieving the necessary control through the
application.

Documentation requirements
Quality Management System documentation of RPG ENGINEERING
includes documented statements of Quality Policy and Quality Objectives,
Quality System Manual, work instructions, Process Flow Chart /Process Plan /
Control Plan etc., and records pertaining to each activity, documented
procedures & records required by ISO 9001-2008 standard, documents
including records, determined by the organization to be necessary to ensure the
effective planning, operation & control of its processes.

Quality Manual:
RPG ENGINEERING has established and maintained a Quality System
Manual. The scope of the Quality Management System is Manufacturing &
Supply of Precision Machined & Ground Components which does not
involve any design and development.

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The Structure of the Quality Management System is Given Below:

LEVEL -1
QUALITY SYSTEM MANUAL

LEVEL-2
WI / PFC / PP / CP

LEVEL-3
OTHER DOCUMENTATION

Defines Approach and Responsibility


and includes documented procedures

Answers How

Prompts Recording of Information, e.g.


Formats, Tags, Labels. Once recorded,
the item may become a Record.

The apex level that is Level 1 document is the Quality System Manual,
which refers to the Quality System Procedures and out lines the structure of
the Document used in the Quality System. The applicable departmental Quality
System Procedures are detalied under CROSS REFERENCE ISO
9001:2008 clause wise ANNEXURE-VI in the Quality System Manual.

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The Work Instructuions / Process Flow Chart / Process Plan / Control Plan that
defines how an activity is performed and these Work Instructuions / Process
Flow Chart /Process Plan / Control Plan / Processes Plan in the Level -2.

The record Generated out of these above two level documents in the form of
Formats, Tags,Labels and Registers constitute the Level 3 documents.
Quality Management System planning:
RPG ENGINEERING carries out Quality planning activities needed as
defined in Section-1, Para 4.1 and to achieve the defined quality objectives.
While Quality planning, it is ensured that the integrity of the quality
management system is maintained and the output of the planning is documented
as defined below:
Procedure:
Input

Activity
Review of the enquiry. While reviewing any
Enquiry from the
discrepancies observed, the same will be
customer for new
discussed with the customer and resolved
product
with the customer
Based on the review report, requirement of
new machinery, new tools/jigs/fixtures,
Review report
measuring equipment, resources, etc. are
decided and arranged by MP
Procurement action as per plan and review of
Plan
for
existing documentation by MR for any
procurement
additional documents for new products.
Review of each activity to complete the
Action Plan
project.
In case, customer asks for sample
New product
submission, sample will be submitted along
with the associated reports for approval
Team reviews the feedback. If it is as per
Customer feed back requirement, then release for regular
production.
If customer asks for any changes, the same
shall be reviewed and implemented. The
Customer feed back documents will be amended accordingly by
MR

B.N.BAHADUR INSTITUTE OF MANAGEMENT SCIENCES

Output
Review report

Plan for procurement

Action plan
New product
Customer approval
Regular production activity
Resubmission of sample to
the customer

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Input
Customer approval

Activity
Output
Team will review the situation and release
Regular production
for regular production

Control of Documents:
The procedure for document control is established for controlling new and
revised documents including applicable external documents.
Control of Records:
Records established to provide evidence of conformity to requirements and of
the effective operations of the Quality Management System shall be controlled.
Records from suppliers, if any are also controlled.
The System of record identification, collection, indexing, access, filing, storage,
retention period and disposition.

PRODUCT REALIZATION
Be calibrated or verified at specified intervals, or prior to use, against
measurement standards traceable to international or national measurement
standards, where no such standards exist, the basis used for calibration are to
be recorded.
Be safeguarded from adjustments that would invalidate the calibration
Have identification in order to determine its calibration status.
Be safeguarded from adjustments that would invalidate the measurement
results.
Protected from damage and deterioration during handling, maintenance and
storage.
RPG ENGINEERING also assesses and records the validity of previous
measuring results when the equipment is found not to conform to the
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requirements. RPG ENGINEERING will take necessary action on the


equipment and the product affected if any.
Records of the results of calibration and verification shall be maintained.
(when used in the monitoring and measurement of specified requirement the
ability of computer software to satisfy the intended application shall be
confirmed this shall be undertaken prior to initial use and reconfirmed as
necessary)

The procedure for identification, handling, packaging, storage and


protection is detailed as below.
Procedure:
STORES ACTIVITY:
MR / MANAGER / supervisors shall receive the raw material from approved
suppliers and record the details in purchase register PUR / 01. MR / supervisors
shall verify the product as per the documents / details provided by the
customer / supplier and results are recorded. As well as back side of the supplier
challans.

IDENTIFICATION:

Identification of the product at all the stages is carried out as defined above
under product identification and trace ability

HANDLING:

All the incoming in process and final product shall be handled carefully to
avoid any damages.

PACKAGING:

Final product are packed as per product requirement and dispatch to the customer.

STORAGE:

Product at all stages are stored properly in earmarked areas with identification
tags.

PROTECTION:

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Production personnel will ensure proper protection of the product during


manufacturing / assembly and storage.

DISPATCH:

While dispatching it will be ensured that material are dispatched along with
relevant document as applicable (inspection report, test certificate, delivery
challans / invoices etc.)

CONTROL OF MONITORING AND MEASURING EQUIPMENT:


RPG ENGINEERING determines the monitoring and measurement to be
undertake and the monitoring and measurement to be undertaken and the
monitoring and measuring equipment, gauges, needed to provide evidence of
conformity of product to determined requirements.
RPG ENGINEERING establishes processes to ensure that monitoring and
measuring equipment, gauges, is carried out in a manner that is consistent with
the monitoring and measurement requirements.
It is ensured that all raw materials are stored in raw material stores separately
and identified. In process, product are identified by production department by
way of tags upon completion of all the manufacturing activity.

Input
Customer
complaints

Activity
Recording of customer complaints
(verbal / written) in customer
complaint Register.
Analysis of customer complaints

Output
Customer complaint register (CUS
/R/01)

Corrective action /
preventive action

Initiation and implementation of


corrective action/ preventive action

Results of the action

Results of the action

Measurement of effectiveness of the


results on corrective action /
preventive action

Review of status on customer


complaints in management review
meeting

Customer
complaints

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Finding of root cause and corrective


action / preventive action plan

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Design development:
RPG ENGINEERING carry out manufacturing and supply of precision
machined ground components and plating, phosphate, blackening services for
automotive and general engineering application as per the design/ standards
given by the customer. Hence design and development is not applicable, which
is excluded from the quality management system.
Control of production and services provision:

RPG ENGINEERING shall plan and carry out production and service provision
under controlled condition, which shall include, as applicable
The availability of information that describes the characteristics of the
product
The availability of work instruction
The availability of tools, jigs, fixtures, templates
The use and maintenance of suitable equipment
The availability and use of monitoring and measuring equipments
The implementation of monitoring and measurement
The implementation of release, delivery and applicable post-delivery
activities
The procedure for planning, process control and maintenance are described
below. The records pertaining to these are maintained as per procedure for
control of records described insection-1 of QSM.
Maintenance activities are divided into two categories:
1) Preventive maintenance
2) Breakdown maintenance
The preventive maintenance activities are carried out as below:
Input

Activity

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Output

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List of machinery

Preparation of preventive
maintenance check list cum break
down register plan(weekly/monthly,
quarterly/half yearly and yearly)

Preparation of preventive
maintenance check list cum break
down register
(MNT/F/02) & (MNT/R/01)

Preparation of
preventive
maintenance check
list cum break down
register

Carrying out preventive maintenance


as per the supplier manual
instructions, if available verification
of satisfactory completion of
maintenance activities.

Preventive maintenance reports


(machine wise)

Preventive
maintenance reports

Wherever discrepancies observed,


planning and implementing of
suitable corrective and preventive
actions

Updating of preventive
maintenance plan and machine
history card (MNT/F/02) &
(MNT/F/01)

The breakdown maintenance activities are carried out as bellow:


Input
Breakdown details
through breakdown
register

Activity
Output
Analyzing the nature of breakdown
and carrying out the maintenance
activity by maintenance department Breakdown register (MNT/R/01)
or if require with the assistance
from machine manufacturer
depending upon the severity of the
damage.

Breakdown
maintenance reports

Verification of breakdown
maintenance carried out and
updation of machine history card

Updated machine history card


(MNT/F/01)

CORRECTIVE AND PREVENTIVE ACTION


Correction action:
Investigation of the cause of nonconformities related to product,
process and system.
Determination of corrective action needed to eliminate the cause of
nonconformities.
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Implementation of corrective action.


Verification of corrective action taken and ensuring that it is effective.
Preventive action:
Study of sources of information, such as product quality concession,
internal quality audit results, quality records and customer complaints,
Determine potential causes of nonconformity
Implementing of the solutions
Verification of the implementation and effectiveness

Corrective and preventive action are initiated as follows:


Inputs
Reports of
nonconformance
Root cause
Corrective and
preventive action plan
Results of the action
plan

Activity
Formation of problem solving team
and analysis of nonconformance
Discussing corrective action and
preventive action plan
Implementing corrective and
preventive action plan by
management representative
Review of the corrective action plan
and preventive action o potential non
conformance

Output
Root cause
Corrective and preventive plan
with target
Results of the corrective and
preventive action
Review of the corrective and
preventive action in management
review meeting as per procedure

Corrective action:
RPG ENGINEERING will take action to eliminate the cause of
nonconformities in order to prevent recurrence. Corrective action is
appropriate to the effects of the nonconformance encountered.
Documented procedure is described below to define requirements for:
Reviewing nonconformities (including customer complaints)
Determining the causes of nonconformities.
Evaluating the need for actions to ensure that nonconformities do not
recurrence.
Determining and implementing the corrective action needed.
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Records of the results of action taken.


Reviewing of corrective action taken.
Preventive action:
RPG ENGINEERING will determine action to eliminate the causes of
potential nonconformities in order
to prevent their occurrence. Preventive
action will be appropriate to the effects of the potential problems.
The documented procedure is described below for preventive action including
requirements for

Determining potential nonconformities and their causes


Evaluating the need for action to prevent occurrence of nonconformities
Determining and implementing action needed
Records of results of action taken
Reviewing preventive action taken

The records pertaining to the corrective action and preventive action is


maintained as per procedure for control of records defined in section-1 of
QSM
Procedure for corrective action and preventive action:
Purpose is to ensure that necessary and effective corrective and preventive
actions are initiated on identified nonconformance at all stages and it is
applicable for all nonconformances at all stages.
Management representative in overall responsible for operating the below
procedure.
Planning of product realization:
While planning the processes for realization, RPG ENGINEERING ensures
that it is consistent with the other requirement of the quality management
system and determines the following, as appropriate.
Quality objective and requirements for the product.
The need to establish processes, documentation and provide resources
specific to the product.
Verification, validation, monitoring, measurement, inspection and test
activities and the criteria for acceptability.
Records those are necessary to provide evidence the realization
processes and resulting product fulfill requirements.
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The above are addressed in quality system manual before starting the
product realization process.
Whenever a new product is taken for development, RPG ENGINEERING
carries out quality planning activity as per procedure defined under section 2
of quality system manual.

PURCHASING
Purchasing Process:
MR/Manager ensures that the purchased products are conformed to the specified purchase
requirements. Evaluates and select the suppliers based on their ability to supply product in
accordance with specified requirements the criteria for selection, evaluation & re -Evaluation
are established and documented in procedure for outsourcing selection Evaluation and rating
of suppliers( For Consumables purchasing we are not maintained the Supplier Rating). The
records related to this activity shall be maintained as per procedure for control of records.
RPG ENGINEERING shall purchase Raw Materials consumables such as oil, waste,
machinery spares, Toolings, stationeries, Measuring equipment, Chemicals for Plating,
Phosphate & Blackening Services etc. Which are procured from specified approved supplier /
service provider and also from local traders of reputed brand. The type and extent of control
applied on the supplier maintained (PUR/L/01). Evaluation of supplier shall be carried out
once in a year or at the time of giving the approval to supply. For new supplier quality &
delivery performance will be monitored for Three purchases and include in the list of
approved supplier. MR shall maintain list of Approved supplier.

Purchasing Information:
Purchase register (PUR/R/01) is maintained. Purchasing documents contain information
clearly describing the product to be purchased, including wherever appropriate requirements
for approval of product.
Verification of Purchased Product:
The organization shall establish and implement the inspection and / or other activities
necessary for ensuring that purchased product meets the specified purchase requirements.
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Where the organization or customer proposes to perform verification at the suppliers


permises, the organization will make necessary arrangements for intended verification and
method of product release in the purchasing information. & consumable verification of
purchased product limited to Qty & visual varification.
The Purchasing activities is carried out as defined in the procedure for purchasing
outsourcing, selection, evaluation and rating of suppliers defined below and records related to
this are maintained as per procedure for control of records.

Procedure:
Selection of new suppliers is done under any of the following cases:

For developing a new item for which existing supplier do not have the capability.

For developing alternate source for an existing items.

MR/MANAGER visits the new suppliers premises wherever possible are verifies the
catalogs/technical write up received by the supplier for assessing the capability. The
details are recorded in evaluation form. If required the supplier is called for discussion. If
the supplier is meeting with the requirements, he is initially selected for placing the trail
order (through Purchase order/Oral Communications). The evaluation form shall be
reviewed and approved by MR/MANAGER.

After selection and approval, MR/Supervisors updates the list of approved suppliers.
(PUR/L/01)

Type and Extent of Control Exercised Over the Vendor /Subcontractor

Type and extent of control exercised over the supplier is specified for each of the product
supplied by them and the same is mentioned in the approved list. This control is reviewed
once in a year based on the Rating System described below:

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PROCEDURE FOR PERIODICALLY MONITORING THE PERFORMANCE OF


SUPPLIERS:

Suppliers taken into consideration of delivery along with the quality of supplies for
evaluation.

Quality rating (QR) is arrived by the formula,


QR = Q1+(0.5 X Q2) X 60
Q
Q1 = Consignments Accepted
Q2 = Consignments Accepted Under Deviation
Q = Total consignment

Delivery Rating (DR) is arrived by the formula,


DR =

No. of consignment supplied on time X 40


Total consignment

The Supplier Rating (SR) is arrived by the formula,


SR= QR+DR

Rating guidance scale is as follows:

80 and above
60 to 80
Less than 60

For 60 to 80 rating the supplier shall be informed to take the corrective action
For less than 60 if the ratings in three consecutive supplies fall in this category, the
supplier shall be disqualified and removed from the approved list.
MR/Supervisors will compute the rating using (PUR/F/03) for each supplier for every
item supplied.

=
GOOD
Needs improvement
=
Needs investigation

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MR/MANAGER inform the suppliers for necessary corrective action and improvements
to be taken by them.

SUPPLIER PERFORMANCE SCORE CARD BY automotive axles


limited.

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PURCHASING

MR/MANAGER is overall responsible for purchasing activities.


MR/Supervisors maintains the stock of raw material & consumables in stock register
STR/R/01

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As a when material received, MR/Supervisors checks the material against the P.O and
verifies test certificate provided by the suppliers and accordingly the stock register
STR/R/01 is updated.

The purchase order (PUR/F/01) may include or refer to the following data:

Description of the item, Reference of the applicable specification,


Drawing & its revision status wherever required,
Requirement of test certificate, if applicable,
Quantity, price, delivery & other terms & conditions.

The purchase order is reviewed & approved by MR/MANAGER.


MR/MANAGER/Supervisors follows of with the suppliers over telephone/fax to ensure
timely availability of materials/ consumables. Whenever materials are received the same
is recorded in stock register STR/R/01

PURCHASE ORDER AMMENDENTMENT

The Purchase Order Shall be amended for any of the following reasons:

Change in Quality/Schedule
Change in price request by supplier
Change in technical specification leading to the price revision
Any other commercial changes

Outsourcing (Subcontracting Activity):

MR/MANAGER will identify the need for outsourcing of any process that affects product
conformity to requirements; the organization shall ensure control over such processes. The
type & extent of control to be applied to these outsourced processes shall be defined &
maintained as per procedure for control of records. (Subcontracting Activity)
The Delivery Challan shall include or make reference to the following data
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Measuring equipment Description, Range, Make & Identification if any & instrument
Status, Operation to be carried out.
Requirement Calibration Certificate.
Quantity, and other commercial terms.

RPG ENGINEERING outsourced for Salt spray testing for plated components.
MR/Supervisors Intimates the approved sub-contractors for the activity along with delivery
challan.
The DELIVERY CHALLAN shall include or make reference to the following data

Product Description, Operation to be carried out and reference of the applicable


Specification/drawing and its revision status.
Requirement Test Certificate/Inspection Reports, if applicable.
Verification at Vendors premises by our Representative / Customer Representative, if
required.
Inspection Instruction, if any
Quantity, Price, Delivery and other commercial terms.

The subcontractor activity is limited based on either.


Production requirements.
Developments activities.
For the process / operation where in - house facility does not exists.
Based on the above, MP/Manager will decide the subcontracting activity to be carried out.

Customer related processes:


Determination of requirements related to the product:
The organization determines the,

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Requirements specified by the customer, including the requirement for delivery and
post-delivery activities. (for example, action under warranty provisions, contractual
obligations such as maintenance services, and supplementary services such as
recycling or final disposal)
Requirement not provided by the customer but necessary for specified use or known
and intended use.
Statutory and regulatory requirement applicable to the product and also any additional
requirement.

The above requirement are identified during the contract review stage.

Review of requirements related to the product:


The MR/MANAGER ensure the review of the customer requirement related to the product
before its commitment to supply a product to the customer. The organization shall ensure the
following while reviewing the requirements of the customer.

Product requirements are defined.


Where the customer provides no documented statement of requirement, the
customer requirement are confirmed before acceptance.
Contract or order requirement differing from those in the tender or quotation are
resolved.
Organization has the ability to meet defined requirements.

Where product requirement are changed the organization ensures that the relevant
documentation is amended and relevant personnel are made aware of the changed
requirement.

CONTROL OF MONITORING AND MEASUREING EQUIPMENTS


HANDLING OUT OF CALIBRATION SITUATIONS:

When the equipment/gauges are found to be out of calibration, MR/supervisors will


assess and document the validity of previous inspection and test results. Based on this,
the following action is initiated as appropriate.
Find out whether this equipment /gauges has been used for checking any parameters,
which affects the final product quality.

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If so, the previous inspection reports will be reviewed by MR/supervisors to check


whether the error would have affected the final product performance. If so, the
product available on the shop floor shall be rechecked using another equivalent
equipment/gauges.
The out of calibration equipment/gauges are sent for service if serviceable. After
service the same shall be again calibrated.
The frequency of calibration of equipment/ gauges is reviewed and amended, if
required.

INTERNAL QUALITY AUDIT PROCEDURE


Internal audit will be carried out once in six months. Due to any reason if audit could not be
conducted, a note will be prepared and filed with IQA records regarding pre- ponement and
postponement of audit.
The internal audit process is carried out as per following procedure:
Input

Activity

Output

Quality system

Preparation of annual internal audit plan

Annual audit plan

Preparation of audit schedule based on annual Internal audit schedule IA/ F/02
audit plan covering all ISO 9001:2008
clauses

Internal
schedule

Annual audit plan IA/F/01

audit Conducting internal audit by internal auditors Audit observations IA/ F/ 03


who are independent of the activity being
audited in systematic manner

Audit observations

Summarize the audit observation and Internal quality audit report


preparation of audit nonconformance reports IA / F/ 04
by respective auditors.

Nonconformance
report

Finding
the
root
cause
for
the Corrective action details on
nonconformance by respective departmental nonconformance report
heads and planning of corrective action on
the root cause

Corrective action

I as implementation of the corrective and Verification


preventive action planned.
implementation

of

Verification of the Follow up activities such as effectiveness of


implementation
implementation by MR and review Closure of the NC
nonconformance status

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the

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AUDIT OBSERVATION SHEET CONTAINTS THE STATUS OF THE AUDIT AS


FOLLOWS:
O+

Observation positive- observations conforming


requirements and the documented quality system.

to

ISO

9001:2008

OI

Opportunity for improvement it is not a nonconformance or the results


evidence could have been better.

NC

Nonconformity not meeting the specified quality system requirement or


documented system

Chart showing the customer satisfaction and complaints:

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RPG ENGINEERING LIST CUSTOMERS & PRODUCTS:


1. Automotive Axles Limited Mysore:

Various Models of Lock Nuts,Dowels,Washers

2. Shirohan Engineering Mysore:

Various Models of Computer Printer Shafts (Tractor Shafts, Tractor core


Shaft)

3. Pretech Plast Pvt. Ltd. Bangalore:

PTU Shafts

4. TVS Electronics Pvt. Ltd. Chennai:

Various Models of Computer Printer Shafts (Tractor Shafts, Tractor core


Shaft)

5. Triton Valves Limited Mysore:

Various Models of Ground Stem

6. Keynes Technology:

Various Models of Computer Printer Shafts (Carriage Gudies)

7. Stera Engineering (India) Pvt. Ltd

Various Models of Support Plates

8. Wep Pheripherals Mysore:

Various Models of Computer Printer Shafts (Tractor Shafts, Tractor core


Shaft)

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9. PAMS Engineering Mysore

Various Mocels of Spacer Rachet Nuts

10.DATA Patterns (I) Pvt Ltd Chennai

Various Models of Fasteners

11.Surface Grinding works for Various Industries.


12.General Machining & Grinding works for Various Industries

C0MMUNICATION:
COMMUNICATION ARE CLASSIFIED INTO TWO TYPES,
1. EXTERNAL COMMUNICATIONS:
The communication with the customer is only through a single window.
Communications such as new. Product development, quality requirements, customers
complaints, follow up are carried out by respective departmental heads (wherever
required through management representative) to ensure smooth and clear
communication with customer and with supplier about raw material / consumable
requirement with technical consultant for conducting internal audit and chemist
consultant for guideness of plating, phosphate services.
2. INTERNAL COMMUNICATONS:
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The communication between the internal functions is ensured through the documented
procedures. The communication will be ensured through the following matrix.
SL TOPICS TO BE RESPONSIBILITY
NO COMUNICATED FOR
COMMUNICATION
1
Management
MR
review meeting
2
Internal
quality MR
audit

COMMUNICATION
TO

MODE

MP/supervisors

Orders
customer

All
department
supervisors

Customer
complaints
Production
planning
Customer
drawing
/
specification
Quality policy and
objective

Though letter /
verbal
Through letter and
internal
audit
schedule
Order
from
customer or PO
from customer
Customer
complaints register
Weekly / daily plan
on board
drawings

5
6
7

from MR/MP/MANAGER
MR/MANAGER

MP/supervisors
employees

&

All supervisors
employees
Supervisors

&

MR/MANAGER

All supervisors
employees

&

MR/MANAGER

All
department Quality policy and
supervisors
objective
boards
displayed

MR/MANAGER

To increase the effectiveness of communication and to reduce the delay in


communication, resources such e-mail, telephone, mobile phone etc. are provided.
The communication about the effectiveness of performance of the organization,
customer end rejections and internal rejections is displayed in shop floor so that it
reaches all the employees.

FINANCE DEPARTMENT:
Chart showing the turn over and delivery performance,

B.N.BAHADUR INSTITUTE OF MANAGEMENT SCIENCES

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