Kunci Jawaban Cisco V5

Kunci Jawaban Cisco V5 Chapter 2
Cisco IT Essentials V 5 [CHAPTER 2]

Jawaban Betul yang ada tanda ini : di awal jawabannya
1
Which tool in Windows XP gives a technician access to initialize disks and create partitions?
Defrag
Scandisk
Format
Disk Management
Disk Cleanup
2
Which Windows XP command-line utility scans the critical files of the operating system and
replaces any files that have been corrupted?
System File Checker
Disk Cleanup
Scan System
Defrag
Disk Management
Chkdsk
3
Which two types of tools can help protect a computer from malicious attacks? (Choose two.)
Disk Management
Spyware Remover
Antivirus software
Disk Cleanup
Scandisk
Fdisk
4
A technician wants to limit the chances of ESD affecting the workspace. Which three precautions
should be taken? (Choose three.)
Ensure antistatic mats are on the workbench and floor.
Keep humidity in the environment very low.
Ensure that all flooring is carpeted.
Wear an antistatic wrist strap.
Keep all components in antistatic bags.
Store all computer components in clear plastic bags.
5
What are two significant sources of EMI? (Choose two.)
infrared mice
electrical storms
RAM modules
power lines
LCD monitors
6
Which precaution should be taken when working inside computer systems?
Avoid using magnetized tools.
Wear ESD protection to repair monitors in humid environments.
Leave the power cord attached to an outlet for grounding.
Avoid using ESD wrist straps and ESD mats simultaneously.
7
Which cleaning solution is recommended to clean the contacts of computer components?

isopropyl alcohol
glass cleaner with ammonia
water that is mixed with a small amount of dishwashing liquid
rubbing alcohol
8
Why should a pencil never be used as a tool when working inside a computer?
Pencil lead is conductive.
The lead in a pencil can induce current.
A pencil can hold a static charge.
Pencil lead is corrosive.
9
The performance of a computer is reduced after using the Internet. Which three tools could be
run to try to improve the performance of the computer? (Choose three.)
Fdisk
a BIOS updater
Spyware remover
Defrag
Disk Cleanup
Device Manager
10
Why is documentation of all services and repairs an important organizational tool for a
technician?
It allows the public sharing of information on the Internet.
It increases the cost of services and repairs.
It reduces the technical skills required of new technicians.
It provides reference material for similar problems when they are encountered in the future.
11
How does an inline UPS protect computer equipment against electrical power brownouts and
blackouts?
by stopping the flow of voltage to the computer
by grounding excess electrical voltage
by switching from main power to a standby power source
by using a battery to supply a constant level of voltage
12
Which two actions pose a potential safety hazard to a technician? (Choose two.)
standing on an antistatic mat while working on a computer
plugging a printer into an UPS
using a magnetic screwdriver while working on a hard drive
cleaning the inside of the computer while it is turned on
wearing a wrist strap while working inside a power supply
13
Which circumstance increases the likelihood of ESD damage to a computer?
self grounding against the computer case
using a magnetic screwdriver while working on a hard drive
plugging a printer into an UPS
working in low levels of humidity
14
Which tool is designed to loosen or tighten crosshead screws?
torx driver
phillips screwdriver
flat head screwdriver

hex driver
15
Which tool could potentially cause data loss on hard disk or floppy drives?
compressed air
a magnetic screwdriver
a lead pencil
a computer vacuum cleaner
16
Which condition refers to a reduced voltage level of AC power that lasts for an extended period
of time?
sag
spike
surge
brownout
17
A technician accidentally spills a cleaning solution on the floor of the workshop. Where would
the technician find instructions on how to properly clean up and dispose of the product?
the local hazardous materials team
the insurance policy of the company
the material safety data sheet
the regulations provided by the local occupational health and safety administration
18
Which two devices commonly affect wireless networks? (Choose two.)
microwaves
cordless phones
external hard drives

home theaters
Blu-ray players
incandescent light bulbs
19
What is a proper directive for using a can of compressed air to clean a PC?
Use a long, steady stream of air from the can.
Do not spray the compressed air with the can upside down.
Do not use compressed air to clean a CPU fan.
Spray the CPU cooling fan with the compressed air to verify that the fan blade is spinning freely.
20
Which type of fastener is loosened and tightened with a hex driver?
six sided bolt
cross head screw
slotted screw
torx bolt

1
Which type of memory is primarily used as cache memory?
DRAM
RAM
ROM
SRAM
2
Which two considerations would be of the greatest importance when building a workstation that
will run multiple virtual machines? (Choose two.)
high-end sound card
number of CPU cores
water cooling
powerful video card
amount of RAM
3
Which two devices are considered input devices? (Choose two.)
digital camera
printer
speakers
biometric authentication device
projector
4
Which three devices are considered output devices? (Choose three.)
headphones
keyboard
fingerprint scanner
monitor
mouse
printer
5
A user playing a game on a gaming PC with a standard EIDE 5400 RPM hard drive finds the
performance unsatisfactory. Which hard drive upgrade would improve performance while
providing more reliability and using less power?
a 7200 RPM SATA hard drive
a 7200 RPM EIDE hard drive
an SSD
a 10,000 RPM SATA hard drive
6
Which hardware upgrade would allow the processor in a gaming PC to provide the optimal
gaming performance?
a fast EIDE drive
large amounts of fast RAM
liquid cooling
a high capacity external hard drive
7
Which two storage devices use a magnetic medium for storing data? (Choose two.)
tape drive
solid state drive
hard disk drive
compact disk drive
blue-ray disk drive
Refer to the exhibit. Which type of adapter is shown?
network interface
sound
video
RAID
9
Which component controls the communications and interactions between the CPU and other
components on the motherboard?
RAM
CMOS
chipset
BIOS
10
Which two pieces of information are needed before selecting a power supply? (Choose two.)
the total wattage of all components
the voltage requirements of peripheral devices
the form factor of the case
the type of CPU
the installed operating system
11
Which memory module has a front side bus speed of 200 MHz?
DDR3-667
PC100 SDRAM
DDR-400
DDR-333
12
What are two factors that must be considered when choosing a computer case? (Choose two.)
the number of LED indicators at the front of the case
the size of the motherboard and the power supply
the vendor that manufactured the motherboard
the size of the monitor

the number of internal drive locations
13
This is a flash item. Please click below to answer this item.
14
Which unit of measurement is used to indicate the hard drive speed?
pages per minute
gigabytes
revolutions per minute
clusters per minute
Refer to the exhibit. Which type of video card expansion slot is depicted?
PCIe
ISA
PCI
AGP
16
What type of connector can be used to connect an eSATA interface to an external SATA drive?
7-pin connector
9-pin connector
15-pin connector
5-pin connector
17
Where can the input voltage selection be changed from 110 volts to 220 volts on a computer
system?
on the motherboard
in the BIOS
on the back of the power supply
in the operating system control panel
Refer to the exhibit. Which type of cable is shown in the graphic?
USB
parallel
FireWire
serial
20
Which two activities are normally controlled by the Northbridge part of the chipset? (Choose
two.)
communication between the CPU and the sound card
communication between the CPU and the hard drive
access to the RAM
communication between the CPU and the I/O ports
access to the video card
21
A technician looks at a motherboard and sees a 24-pin connector. What component would
connect to the motherboard through the use of this 24-pin connector?
power supply
SATA drive
video card
PATA optical drive
floppy drive

1
A technician has just finished assembling a new computer. When the computer is powered up for
the first time, the POST discovers a problem. How does the POST indicate the error?
It issues a number of short beeps.
The LED on the front of the computer case flashes a number of times.
It locks the keyboard.
It places an error message in the BIOS.
2
A technician is troubleshooting a PC that will not boot. When the PC is powered on, it emits a
series of beeps and indicates that the BIOS settings have changed and need to be reconfigured.
The technician reconfigures the BIOS settings, saves them, and the computer boots. Later when
the PC is powered off and back on again, the same error message appears, and all the BIOS
changes are gone. What should the technician do to fix the problem?
Reseat the RAM.
Replace the motherboard.
Upgrade the BIOS firmware.
Replace the CMOS battery.
3
What type of connector would be used to supply power to an PATA optical drive?
PS/2
AT
Berg
Molex
4
What is the best way to apply thermal compound when reseating a CPU?
Put a thick layer of thermal compound over the existing thermal compound before reseating the
CPU.
Clean the CPU and the base of the heat sink with isopropyl alcohol before applying the thermal
compound.
Scrape off the old thermal compound on the heat sink with a sharp knife and apply the thermal
compound liberally.
Change the base of the heat sink before applying the thermal compound.
Use rubbing alcohol to clean the base of the heat sink before applying thermal compound.
5
A technician has assembled a new computer and must now configure the BIOS. At which point
must a key be pressed to start the BIOS setup program?
after the POST, but before Windows starts to load
during the Windows load process
before the computer is powered on
during the POST
6
What is a function of the BIOS?
provides graphic capabilities for games and applications
enables a computer to connect to a network
performs a power-on self test of internal components
provides temporary data storage for the CPU
7
A technician has just finished assembling a new computer. When the computer is powered up for
the first time, the POST discovers a video subsystem problem. How does the POST indicate the
error?
by issuing a number of beeps
by flashing the LED on the front of the computer case a number of times
by locking the keyboard
by placing an error message in the BIOS
8
You are monitoring a new technician who is installing a device driver on a Windows-based PC.
The technician asks why the company requires the use of signed drivers. What would be the best
response to give?
A signed driver has been approved by the company that created the device driver.
A signed driver has passed the lab test of Microsoft for quality and helps prevent a system from
being compromised.
An unsigned driver can cause files to be fragmented as they are processed.
Signed drivers prevent physical damage to devices.
All companies making devices for a Windows computer have to have Microsoft sign off on the
new driver before it can be added to the operating system.
9
What is an important step when installing a second PATA hard drive in a computer?
Set the drive ID number with the correct jumper.
Ensure that pin one of the PATA data cable is correctly aligned with the connector.
Configure the BIOS settings to auto-detect the master drive.
Set the swap file size on the new drive.
10
What number of disks is the required minimum to implement RAID 0?
2
1
3
4
11
A technician is assembling a new computer. Which two components are often easier to install
before mounting the motherboard in the case? (Choose two.)
sound card
video card
CPU
NIC
memory
12
A technician is troubleshooting a computer that has a malfunctioning floppy drive. The
technician observes that the floppy drive light remains lit constantly. What should the technician
do to repair the problem?
Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on
the drive and the motherboard.
Remove the floppy drive via Add/Remove Hardware.
Change the jumper setting to master for the floppy drive.
Replace the floppy drive.
13
A technician is installing additional memory in a computer. How can the technician guarantee
that the memory is correctly aligned?
The label on the memory module should always face the CPU.
The arrows on the memory module should be aligned with the arrows on the motherboard slot.
A notch in the memory module should be aligned with a notch in the memory slot.
Memory slots are color coded, with one end red and one end blue.
14
What is used to prevent the motherboard from touching metal portions of the computer case?
ZIF sockets
an I/O shield
thermal compound
standoffs
15
What is an advantage of using signed drivers?
They never need upgrading.
They are verified to be compatible with the operating system.
They are guaranteed by the manufacturer to work with any hardware.
They are guaranteed to work with all operating systems.
They are free of errors.
16
Where is the saved BIOS configuration data stored?
hard drive
cache
CMOS
RAM
17
Which statement describes the purpose of an I/O connector plate?
It makes the I/O ports of the motherboard available for connection in a variety of computer
cases.
It provides multiple connections for SATA hard drives to connect to the motherboard.
It plugs into the motherboard and expands the number of available slots for adapter cards.
It connects the PCIe adapter slots used for video directly to the CPU for faster processing.
18
What are two examples of settings that can be changed in the CMOS settings? (Choose two.)
swap file size
boot order
enabling and disabling devices

device drivers
drive partition size
19
A technician discovers that the PS/2 mouse port is not working. The technician has several
replacement mouse models available. What input port will the technician use to install the
replacement mouse?
parallel
USB
FireWire
eSATA
20
What are three important considerations when installing a CPU on a motherboard? (Choose
three.)
The CPU heat sink and fan assembly are correctly installed.
The CPU is correctly aligned and placed in the socket.
The CMOS EPROM battery is removed prior to installing the CPU.
Antistatic precautions are taken.
The CPU contacts are first cleaned with isopropyl alcohol.
Maximum insertion force is applied to the load lever so the CPU is locked in place.
21
A technician has been asked to install a second optical drive in a computer. The technician will
need to configure the drive as slave. How can the technician accomplish this desired
configuration?
Use jumpers on the drive to configure the drive as slave.
Use jumpers on the motherboard to configure the drive as slave.
List the drive as slave in the CMOS.
Connect the drive after the twist in the PATA cable.

1
Which task should be part of a software maintenance routine?
Check for and secure any loose cables.
Remove dust from the power supply.
Defragment the hard drive.
Back up the data, reformat the hard drive, and reinstall the data.
2
What is the purpose of documenting the information that is obtained from the customer in the
work order?
to create a centralized database of possible problems
to use the information for marketing purposes
to keep track of parts that are ordered
to use the information to aid in solving the problem
3
What is a recommended procedure to follow when cleaning computer components?
Blow compressed air on cooling fans so that they will spin when dust is being removed.
Hold cans of compressed air upright while spraying.
Use window cleaner on LCD screens.
Remove the CPU before cleaning.
4
After a technician tests a theory of probable causes, what two actions should the technician take
if the testing did not identify an exact cause? (Choose two.)
Establish a new theory of probable causes.

Document each test tried that did not correct the problem.
Test all remaining possible causes starting with the most complex.
Use a top down approach to isolate the cause of the problem.
Randomly replace components one at a time until the problem is solved.
5
Which device is most likely to be affected by an incorrect setting saved in CMOS or an incorrect
jumper setting?
hard drive
printer
power supply
monitor
6
A technician is performing hardware maintenance of PCs at a construction site. What task should
the technician perform as part of a preventive maintenance plan?
Develop and install forensic tracking software.
Perform an audit of all software that is installed.
Remove dust from intake fans.
Back up the data, reformat the hard drive, and reinstall the data.
7
A user has opened a ticket that indicates that the computer clock keeps losing the correct time.
What is the most likely cause of the problem?
The CPU needs to be overclocked.
The operating system needs to be patched.
The CMOS battery is loose or failing.
The motherboard clocking crystal is damaged.
8
Which two common computer problems could cause a motherboard to short-circuit? (Choose
two.)
a dusty CPU fan
a loose PATA cable
loose case screws
bent drive cable pins
unseated adapter cards
9
An employee reports that each time a workstation is started it locks up after about 5 minutes of
use. What is the most likely cause of the problem?
The hard disk is failing.
The RAM is malfunctioning.
The CPU experiences overheating.
The power supply fails to provide adequate voltage and current.
10
An employee reports that the antivirus software cannot obtain updates. The support technician
notices that the license for the software has expired. The technician adds a new license to the
software and completes the update service. What should the technician do next?
Record the new license number in the log.
Download advanced antivirus software from another vendor.
Run a full virus scan on the computer.
Review the Event Viewer for the date and time that the last software update was performed.
11
Which two items could be used to help establish a plan of action when resolving a computer
problem? (Choose two.)
BIOS diagnostics
a multimeter
the computer repair history log
a loopback plug
the computer manual
12
After a new PCIe video card is added, the computer seems to boot successfully but it will not
display any video. The computer was working properly before the new video card was installed.
What is the most likely cause of the problem?
The monitor cable is faulty.
The saved CMOS settings are set to use the built-in video adapter.
The PC does not have enough RAM to support the new video card.
The new video card is not compatible with the CPU in the PC.
13
A scientific expedition team is using laptops for their work. The temperatures where the
scientists are working range from -13 degrees Fahrenheit (-25 degree Celsius) to 80 degrees
Fahrenheit (27 degrees Celsius). The humidity level is around 40 percent. Noise levels are low,
but the terrain is rough and winds can reach 45 miles per hour (72 kilometers per hour). When
needed, the scientists stop walking and enter the data using the laptop. Which condition is most
likely to adversely affect a laptop that is used in this environment?
the wind
the rough terrain
the humidity
the temperature
14
What is part of creating a preventive maintenance plan?
performing hardware upgrades
performing a forensic audit of security breaches
documenting the details and frequency of each maintenance task
discarding all replaced parts

15
What is the preferred method to remove a disc from an optical drive that fails to eject the disc?
Remove the top of the drive enclosure.
Send the drive to an authorized repair depot.
Insert a pin into the small hole on the front of the drive.
Use a small screwdriver and pry the drive door open.
16
A customer reports that recently several files cannot be accessed. The service technician decides
to check the hard disk status and the file system structure. The technician asks the customer if a
backup has been performed on the disk and the customer replies that the backup was done a
week ago to a different logical partition on the disk. What should the technician do before
performing diagnostic procedures on the disk?
Install a new hard disk as the primary disk, then make the current disk a slave.
Perform file restore from the existing backup copy at the logical partition.
Run the CHKDSK utility.
Back up the user data to a removable drive.
17
During the process of testing a theory of several probable causes to a problem, which should be
tested first?
the easiest and most obvious
those chosen by random selection
the most complex and difficult to diagnose
those the customer believes to be the most important
18
During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the
RAM modules. The RAM modules are removed and put into another PC, which successfully
powers on. The RAM modules are then put back into the original PC and it now successfully
powers on as well. What was the most likely cause of the problem?
The RAM modules were not seated firmly.

The RAM modules were inserted backwards into the DIMM slots.
The RAM modules did not match the PC specs.
The RAM modules have bad blocks.
19
Which component can be easily damaged by the direct spray of compressed air when cleaning
the inside the computer case?
cable connectors
power supply
fan
heat sink
CPU
20
Which step of the six-step troubleshooting process is where a technician would ask the computer
user to print a document on a newly installed printer?
Test the theory to determine the cause.
Verify full system functionality and, if applicable, implement preventive measures.
Establish a theory of probable cause.
Document findings, actions, and outcomes.
Establish a plan of action to resolve the problem and implement the solution.
Identify the problem.
21
Which two types of data should be backed up before troubleshooting a computer for a customer?
(Choose two.)
Windows operating system files
BIOS system file
Internet Explorer favorites files

driver files for the hard disk
documents that are created by the customer
22
A web designer installed the latest video editing software and now notices that when the
application loads, it responds slowly. Also the hard disk LED is constantly flashing when the
application is in use. What is a solution to solve the performance problem?
replacing the hard disk with a faster model
upgrading to a faster CPU
replacing the video card with a model that has a DVI output
adding more RAM
IT Essentials v5 Chapter 5 exam answers
(Jawaban Yang Benar Di Warnai Merah )

1
What are two features of the active partition of a hard drive? (Choose two.)
The active partition must be a primary partition.
Up to four primary partitions can be marked as active.
The operating system uses the active partition to boot the system.
The active partition may include the manufacturer recovery partition.
An active partition must be assigned C: as the drive letter.
2
Which Windows administrative tool displays the usage of a number of computer
resources simultaneously and can help a technician decide if an upgrade is needed?
Services
Performance Monitor
Component Services
Event Viewer
3
A Windows computer locks with a stop error during startup then automatically
reboots. The rebooting is making it difficult to see any error messages. What can be
done so that the error messages can be viewed?
Use the Event Log and other diagnostic utilities to research the stop error
messages.
View the error messages and recover the system using the System Image Recovery
tool.
In Safe Mode use the Advanced Startup Options menu to disable the auto
restart function.
Use the Last Known Good Configuration option to restart the operating system.
4
What are two functions of an operating system? (Choose two.)
web browsing
controlling the BIOS
controlling hardware access
managing application s
flow chart editing
program compilation
text processing
5
What two terms can be used to describe the Windows Virtual PC? (Choose two.)
system resource management
server consolidation
hypervisor
Virtual Machine Manager
operating system sharing
6
A technician has loaded an incorrect video driver on a Windows 7 computer. How
can the technician revert to a previous driver?
Select the video adapter card Properties in Device Manager, select the
Driver tab, and click Roll Back Driver.
Use the Devices and Printers control panel to right-click on the monitor, and select
Properties.Select Roll Back Driver.
Select Create a Restore Point from System Tools.
Use regedit to remove the information about the graphics driver from the registry.
7
Which two Windows utilities can be used to help maintain hard disks on computers
that have had long periods of normal use? (Choose two.)
Disk Cleanup
Disk Format
Disk Maintenance
Disk Partition
Disk Defragmenter
8
Which command is used from the Windows command prompt to schedule a program
to run at a specific time?
TASKKILL
AT
CMD
TASKLIST
9
A user notices that some of the programs that are installed before upgrading to
Windows 7 no longer function properly after the upgrade. What can the user do to
fix this problem?
Run the programs in Compatibility Mode.
Lower the UAC setting in the Change User Account Control settings dialog box of the
User Accounts control.
Use the System Restore utility.
Update the driver for the graphics card.
10
A technician notices that a program that is listed in the registry of a Windows
computer is not found on that computer. What is a possible solution to the problem?
Restore the ntdetect.com file from the installation media.
Run fdisk /mbr from the command prompt.
Restore the boot.ini file from the installation media.
Reinstall the application. Then, run the uninstall program.
11
Which Windows 7 feature allows a user to view the contents of the desktop by
moving the mouse to the right edge of the taskbar?
thumbnail previews
Search
jump lists
Shake
Snap
Aero Peek
12
A computer with the Windows 7 operating system fails to boot when the system is
powered on. The technician suspects that the operating system has been attacked
by a virus that rendered the system inoperable. What measure could be taken to
restore system functionality?
Run chkdsk on the affected drive to restore system files to their post-installation
state.
Use an incremental backup to restore the system.
Use a system image that was created prior to the failure to restore the
system.
Use a differential backup to restore the system.
13
After upgrading a computer to Windows 7, a user notices that the UAC (User
Account Control) panel appears more frequently. How can the user reduce the
frequency with which the UAC appears?
Replace the graphics card with one that meets the minimum hardware requirements
for Windows 7.
In the Performance Options dialog box of the Performance Information and Tools
control panel, choose Adjust for Best Performance.
Lower the UAC setting in the Change User Account Control settings dialog
box of the User Accounts control panel.
Reinstall all user programs in Compatibility Mode.
14
How much RAM can theoretically be addressed by a 64-bit operating system?
32 GB maximum
64 GB maximum
16 GB maximum
4 GB maximum
128 GB or more
15
What is the term for the ability of a computer to run multiple applications at the
same time?
multitasking
multiuser
multiprocessing
multimedia
16
A Windows XP system is unable to boot properly. What is the procedure to use to
boot this system into Safe Mode?
Reboot the system and press Del or F2 depending on the system.
Reboot the system, press and hold F8 until a menu is displayed, and then
choose Safe Mode.
From the command prompt run the shutdown -r -s command.
Run the MSCONFIG utility and choose the option Selective Startup.
17
A technician has installed a new video driver on a Windows XP computer and now
the monitor shows distorted images. The technician needs to install a different
video driver that is available on a network server. What startup mode should the
technician use to access the driver on the network?
Debugging Mode
Safe Mode
Safe Mode with Networking
Safe mode with Command Prompt
18
A technician needs to upgrade the file system on a Windows XP computer from
FAT32 to NTFS without losing user data. Which course of action should be taken to
upgrade the file system to NTFS?
Use the Disk Management utility to convert the drive from Basic to Dynamic, which
changes the file system to NTFS automatically.
Reformat all of the existing partitions and use the NTFS file system.
Run the CONVERT.EXE utility to convert the file system to NTFS.

Reinstall Windows XP and to format the drive choose NTFS when prompted.
19
To which category of hypervisor does the Microsoft Virtual PC belong?
Type 1
Type 2
Type 3
Type 4
20
A college uses virtualization technology to deploy information security courses.
Some of the lab exercises involve studying the characteristics of computer viruses
and worms. What is an advantage of conducting the lab exercises inside the
virtualized environment as opposed to using actual PCs?
The viruses and worms will have limited functionality inside the virtualized
environment.
Virus and worm attacks are more easily controlled in a virtualized
environment, thus helping to protect the college network and its devices
from attack.
The virtualization environment has better tools to develop mitigation solutions.
The lab exercises are performed faster inside of the virtualized environment.
21
What are two advantages of the NTFS file system compared with FAT32? (Choose
two.)
NTFS is easier to configure.
NTFS provides more security features.
NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows faster formatting of drives.
NTFS allows the automatic detection of bad sectors.
22
Which two statements are true about restore points? (Choose two.)
A technician should always create them after updating the operating system.
They are useful to restore the computer to an earlier time when the
system worked properly.
They recover personal files that have been corrupted or deleted.
They contain information about the system and registry settings that are
used by the Windows operating system.
They back up personal data files.
23
A user notices that a PC is running slowly and exhibits a delayed response to
keyboard commands. What is a probable cause of this symptom?
The video card does not support the resolution that is being used.
A recently installed device driver is incompatible with the boot controller.
A process is using most of the CPU resources.
One or more program files have been deleted.

24
What would be the result of having a corrupt Master Boot Record?
The printer will function incorrectly.
The operating system will fail to start.
A new application will fail to install.
The keyboard will be unresponsive to the user.

1
Which network device makes forwarding decisions based on the destination MAC address that is
contained in the frame?
repeater
hub
switch
router
2
A customer is considering a multipurpose device to create a home network. Which three devices
are usually integrated into a multipurpose network device? (Choose three.)
email server
router
switch
web server
wireless access point
print server
3
Which technology would be recommended for a business that requires workers to access the
Internet while visiting customers at many different locations?

ADSL
VPN
cellular
ISDN
4
When is a dial-up connection used to connect to an Internet provider?
when a high-speed connection is provided over a cable TV network
when a digital connection is provided using ISDN
when a regular telephone line is used
when a cellular telephone provides the service
5
Which type of connection to the Internet is capable of the fastest transfer rates?
ISDN BRI
dial-up
ISDN PRI
cable
6
Which statement describes the logical topology for a LAN?
It describes how computers access the LAN medium.
It depicts the locations of main routers and switches in a LAN.
It lists the number of computers, routers, and switches on the LAN.
It defines how computers connect to a LAN.
7
ABC Company requires preventive maintenance for all local network cabling once a year. Which
task should be included in the preventive maintenance program?
Replace all labeling on the cables.

Replace all cable supports to prevent loose attachment points.
Disconnect and reconnect all patch cables.
Inspect all patch cables for breaks.
8
What is an example of network maintenance?
immediately turning off a network device if the network device is making an unusual sound
educating users on IT policies and procedures
using cable supports to identify the devices to which the cables are connected
not doing preventive maintenance regularly if the maintenance interrupts network activity
9
A technician is troubleshooting a problem where the user claims access to the Internet is not
working, but there was access to the Internet the day before. Upon investigation, the technician
determines that the user cannot access the network printer in the office either. The network
printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an
IP address. What is the most likely problem?
The router that connects this network to other networks is down.
The network interface card driver needs to be updated.
The IP default gateway on the computer is incorrect.
The computer cannot communicate with a DHCP server.
10
Which technology is most often used to connect devices to a PAN?
Bluetooth
IEEE 802.11n wireless
fiber optic cabling
coaxial cabling
11
Which three layers of the OSI model map to the application layer of the TCP/IP model? (Choose
three.)
data link
application
network
transport
physical
session
presentation
12
A device has an IPv6 address listed as 2001:0DB8:75a3:0214:0607:1234:aa10:ba01. What is the
interface ID of the device?
ba01
0607:1234:aa10:ba01
2001:0DB8:75a3
2001:0DB8
13
What is a characteristic of the UDP protocol?
low overhead
error correction
guaranteed delivery
end-to-end establishment before delivery
14
What would be a disadvantage of configuring a wireless router or access point to operate only in
accordance with the 802.11g protocol standard?
802.11a wireless devices will not be able to connect to the wireless network.
The 802.11g standard does not support static IP addressing.

The 802.11g standard does not support advanced network security features.
Using only 802.11g will cause multiple SSIDs to be broadcast.
15
What is the maximum segment length that is specified by the 1000BASE-T standard?
1640 ft (500 m)
984 ft (300 m)
328 ft (100 m)
3280 ft (1000 m)
607 ft (185 m)
16
Which two characteristics describe Ethernet technology? (Choose two.)
It is supported by IEEE 802.3 standards.
It is supported by IEEE 802.5 standards.
It typically uses an average of 16 Mb/s for data transfer rates.
It uses a ring topology.
It uses the CSMA/CD access control method.
17
Which three factors are reasons for a company to choose a client/server model for a network
instead of peer-to-peer? (Choose three.)
The company network requires secure access to confidential information.
Each user understands how to safely share files across a network.
All employees passed a strict background check as part of the corporate hiring practices.
The data gathered by the employees is critical and should be backed up on a regular basis.
The network is small with fewer than eight users.
The users need a central database to store inventory and sales information.
18
What benefit is provided by a computer data network?
increased security
decentralized administration
resource sharing
simplified troubleshooting
19
When would a printer be considered a network host?
when it is connected to a workstation
when it is connected to a laptop
when it is connected to a switch
when it is connected to a PC
20
A user can print to a printer that is on the same network, but the traffic of the user cannot reach
the Internet. What is a possible cause of the problem?
The PC default gateway address is missing or incorrect.
The NIC on the PC is faulty.
The PC has an incorrect IP address.
The network cable connected to the user PC is faulty.
21
What is identified by the 100 in the 100BASE-TX standard?
the maximum cable distance in meters
the series number of the standard
the maximum number of network nodes
the maximum bandwidth in Mb/s

22
A user installs a new gigabit NIC in a PC. The user notices that the data transfer rate is much
slower than expected. What should the user do to fix the problem?
Change the NIC duplex setting from half duplex to full duplex.
Disable sleep mode.
Disable hibernation mode.
Change the value assigned to the NIC wake-on-LAN setting.
23
A company adds a few refurbished computers to a network. The company finds, however, that
the refurbished computers perform significantly worse than the original networked computers do.
The original computers performed much faster with applications that required the transfer of data
over the network. What should the company technicians do?
Check if the refurbished computers are using a VPN.
Check if the network interface cards in the refurbished computers are limited to 10 Mb/s.
Check if subnet mask is correct.
Check if the gateway address is correct.

1
Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose
two.)
The laptops consume more power.
The laptop CPUs are interchangeable with desktop CPUs.
The laptops are designed to produce less heat.
The laptops operate at higher clock speeds.
The laptops use smaller cooling devices.

2
In the power management settings, which two devices can be set to turn off to conserve battery
power? (Choose two.)
cooling fans
memory
hard disk drive
display
CPU
3
What is the first step in the process of troubleshooting a laptop?
Verify full functionality.
Determine the exact cause.
Establish probable causes.
4
What is the final task for a technician after troubleshooting a laptop?
Verify full functionality.
Correct the problem.
Document the problem and the solution.
Implement preventive measures.
5
What can a user do to reconnect a laptop to a functioning wireless network after a laptop has
been moved and the connection has been lost?
Reboot the operating system.
Plug in the power cord to the wall outlet.
Recharge the battery.

Change the orientation of the laptop.
6
Why are SODIMMs well suited for laptops?
They do not produce heat.
They have a small form factor.
They are interchangeable with desktops.
They connect to external ports.
7
An administrator tries to configure Power Options within Windows, but is unable to do so. What
is the possible cause?
Thermal management has been enabled.
ACPI has not been enabled in the BIOS.
The administrator does not have user privileges to change the settings.
Wake-On-LAN has been enabled.
8
A technician is trying to remove a SODIMM module from a laptop. What is the correct way to
do this?
Pull outward by holding the center of the SODIMM module.
Apply downward force on the SODIMM module.
Press outward on the clips that hold the sides of the SODIMM.
Desolder the SODIMM module.
9
What should a technician do prior to replacing a keyboard on a laptop?
Remove all sources of power from the laptop.
Remove the LCD screen.
Remove the outer casing of the laptop.

Remove the power inverter.
10
Which two internal expansion slots in laptops are commonly used to install wireless adapter
cards? (Choose two.)
ISA
PCIe
Mini-PCIe
PCI
PCI Express Micro
11
What is the next step in the troubleshooting process after a solution has been implemented on a
laptop?
Return the device to the customer.
Verify the solution.
Document the solution.
Ask the customer to explain the problem.
12
A technician notices that a laptop display appears stretched and pixelated. What is a probable
cause of this?
The power inverter is failing.
The display properties are incorrectly set.
The screen has been burned in.
The power management features are incorrectly set.
One of the RAM modules is failing.
13
Which statement is true about laptops?

Most of the internal components that are designed for laptops cannot be used for desktops.
Laptop CPUs do not use cooling devices.
Laptops use fewer components than desktops use.
Laptop motherboards have standard form factors.
14
What is a definition for CPU throttling?
overclocking
upgrading the CPU without changing the motherboard
the sharing of processing between two or more cores
the ability to modify CPU clock speed as needed
15
What is the purpose of the eject button on a laptop docking station?
to open the CD/DVD tray
to detach the laptop from the docking station
to disconnect a USB device
to remove the laptop battery
16
Which key sequence may be used to control whether the content of the screen will be presented
on a built-in display or on an external display?
Fn + <display>
Shift + <display>
Ctrl + <display>
Alt + <display>
17
What would be the most effective preventive maintenance routine for company laptops that are
subject to high use?

a reactive routine that is performed monthly
a proactive routine that is performed monthly and as needed
a proactive routine that is performed every six months
a reactive routine that is performed only as needed
18
To clean laptops, which two products are recommended? (Choose two.)
car wax
rubbing alcohol
cotton swabs
ammonia
mild cleaning solution
19
A technician has been asked to decide which laptop components should be cleaned on a monthly
basis as part of a maintenance routine. What are two examples of components that should be
included? (Choose two.)
CPU
hard disk platters and heads
exterior case
keyboard
RAM
20
A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the
technician configure a new wireless connection?
Control Panel > Networking and Sharing Center > Set up a new connection or network
Control Panel > System > Device Manager
Control Panel > Administrative Tools > Services

Control Panel > Internet Options
21
Which component or components would be interchangeable between a laptop and and a desktop
PC?
CPU
peripheral devices
motherboard
power supply
22
A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to
accomplish this?
USB cable
EIA/TIA 232 cable
None. Bluetooth connections are wireless.
parallel cable
VGA cable

1
What is a good source for safely downloading Android apps?
the Apple App Store
iTunes
freeware sites
Google Play
2
What two functions can be performed with the home button on an iOS mobile device? (Choose
two.)
lock the device
the same functions as the Android navigation buttons
start voice control
reset the device to the factory default
start the TouchFLO interface
3
What are two potential user benefits of rooting or jailbreaking a mobile device? (Choose two.)
A custom OS may reduce sandboxing features.
The operating system can be fine-tuned to improve the speed of the device.
The operation of the carrier cellular network may be affected.
The user interface can be extensively customized.
The root directory of the device is blocked.
4
What are two purposes of the passcode lock feature on mobile devices? (Choose two.)
to erase all personal data from the device
to remotely lock the device if it is stolen
to return the device to the default factory state
to place the device into a power saving state
to restore and re-synchronize the device
to help prevent theft of private information
5
What is an advantage of using flash memory to store data in mobile devices?
Flash memory has a drive head that moves, reducing the seek time to locate data.
Flash memory requires very little power to store and retrieve data.
Flash memory is not affected by ESD.
Flash memory is highly resistant to water and cold.
6
What are two touchscreen characteristics that are used by most mobile devices? (Choose two.)
an electrical field of the screen that is interrupted when the user touches the screen
three layers responsible for conducting electricity with a small air gap between them
a glass screen that is coated with a capacitor
two transparent layers of material capable of conducting electricity
two colored layers of material capable of conducting electricity
7
Which component is field-replaceable in most mobile devices?
memory card
RAM
touchscreen
CPU
8
Which mobile device troubleshooting procedure is correct?
When a problem appears with a mobile device, the owner should analyze if it is cost-effective
to fix it.
Mobile devices change so rapidly in design and functionality it is always better to replace the
device rather than repair it.
Mobile device problems always result in sending the device to the manufacturer for
troubleshooting.
Every time a mobile devices freezes, the owner can reinitialize it by pressing the reset button.
9
A user accidentally drops a mobile device into a pool. What corrective action should be taken?
Contact the manufacturer for repair or replacement.
Use a hair dryer to dry the phone.
Open the device and replaced damaged components.
If the mobile device does not turn on, throw it away and buy a new one.
10
After being left in a car for many hours on a hot day, an iPhone cannot be turned on. What
should the user do to fix this problem?
Buy a new power button and replace it.
Disassemble the phone and look for heat related damage.
Return the phone to the manufacturer for repair.
Place the phone in a refrigerated space and allow the unit to cool down.
11
After an upgrade to a mobile device, some applications are no longer working, but some work
fine. The user can make calls and send and receive email. Which two kinds of problems could be
related to these issues? (Choose two.)
a software problem
a touchscreen problem
a cell service problem
a circuit board problem
a memory problem
12
Which scenario or situation would prevent a user from upgrading the OS on an Android device?
The software copyright was not obtained before the installation.
The correct patches were not installed.

The hardware does not meet specifications.
Permission was not obtained from the manufacturer.
13
Which two conditions must be met for mobile device security measures such as remote lock and
remote wipe to function? (Choose two.)
The GPS locator must be enabled.
The passcode must be disabled.
Sandboxing must be enabled.
The device must be powered on.
The device must be connected to a network.
14
Which two items common to both Android and iOS devices can be remotely backed up? (Choose
two.)
photos
settings
contacts
calendar
messages
15
Which statement is true about wireless connectivity on an Android mobile device?
If the network SSID is not being broadcast, the device will not be able to connect to the network.
When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular
data network if this feature is enabled.
The Android OS does not support wireless connectivity that uses WPA2 security.
If a Wi-Fi network is secured with a password, the network must be manually configured on the
device.
16
This is a flash item. Please click below to answer this item.
17
In the context of mobile devices, what does the term tethering involve?
connecting a mobile device to a USB port on a computer in order to charge the mobile device
connecting a mobile device to a hands-free headset
connecting a mobile device to another mobile device or computer to share a network
connection
connecting a mobile device to a 4G cellular network
18
Which statement is true about industry standards for cellular networks?
First generation cellular standards are mostly digital standards.
Third generation cellular standards require a maximum of 1 Gb/s for devices moving slowly,
such as when a user has a mobile device and is walking.
Cellular standards have made it more difficult and expensive to make calls to people that are on a
different network.
Cell phones that use a single standard can often only be used in specific geographic areas.
19
Which statement about synchronizing a mobile device to a PC is true?
To synchronize data on an iOS device, iTunes must be installed on the PC.
Motocast USB can be used to synchronize data when using an iOS device.
iOS synchronization can only be performed over a USB connection.
Data on Android devices cannot be synchronized with a PC.
20
A technician is configuring email on a mobile device. The user wants to be able to keep the
original email on the server, organize it into folders, and synchronize the folders between the
mobile device and the server. Which email protocol should the technician use?
MIME
POP3
SMTP
IMAP
21
Which mobile device security feature requires the user to slide a finger over the screen in a
specific sequence to unlock the device?
simple passcode
pattern
remote wipe
slide
22
Which term describes the ability of a mobile device to recognize when two or more points of
contact are made on the screen?
large touch
many touch
multitouch
long touch

1
Which factor affects the speed of an inkjet printer?
the desired quality of the image

the cost of the inkjet cartridges
the size of printer power supply
the quality of the paper
2
What are two cables that are used to connect a computer to a printer? (Choose two.)
FireWire
HDMI
serial
PS/2
eSATA
3
What is a characteristic of thermal inkjet nozzles?
Heat is applied to the ink reservoir of each nozzle.
The vibration of the crystal controls the flow of ink.
A charge is applied to the printhead.
The heat creates a bubble of steam in the chamber.
4
In laser printing, what is the name of the process of applying toner to the latent image on the
drum?
fusing
developing
charging
transferring
5
What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?
to add additional drivers for other operating systems
to add additional drivers for duplex printing
to add additional drivers for other printers connected to the computer
to add additional drivers for other printers in the network
6
A small LAN uses a shared printer that is connected to a computer. None of the users can print
but all of the users can access the shared resources on the computer to which the printer is locally
connected. What is a possible cause of this?
The cable that connects the printer to the PC is faulty.
The printer needs a new ribbon.
The printer has the wrong paper loaded.
The printer spool is full.
7
How would a user install a new USB printer on a PC that is running Windows 7 Professional?
Configure the BIOS to accept the specific model of printer in the USB port.
Copy the printer driver to the System32 folder.
Click Start > All programs > Control Panel > Printers and Faxes > right-click on the desired
printer and choose Add.
Connect the printer and power it on. Windows will detect the printer and install the needed
drivers.
8
A Windows 7 computer has several printers configured in the Control Panel Devices and Printers
window. Which printer will the computer choose to be the first option for printing?
the software-based printer that is used to create XPS files
a manual selection, which is always needed
the printer that is set as the default printer
the software-based printer that is used to create PDF files

9
What are two methods to share a printer wirelessly? (Choose two.)
infrared
satellite
WiMax
IEEE 802.11 standards
microwave
10
A user discovers that an inkjet color printer is printing different colors from those that are shown
on the screen. What can be done to solve this problem?
Replace the fuser.
Replace the drum.
Adjust the printer spool.
Calibrate the printer.
11
The users on a LAN are reporting that computers respond slowly whenever high resolution
photographs are being printed on the color laser printer. What would be the cause of this
problem?
The printer is not configured for duplex printing.
The printer does not have enough memory to buffer an entire photograph.
The paper is not adequate for photograph printing.
The printer is not configured for the proper paper orientation.
12
What is a characteristic of global and per-document options in print settings?
It is not possible to configure per-document options.
Per-document options override global options.
Global options take precedence over per-document options.

It is not possible to configure global options.
13
What is true about the PostScript language?
It prints faster than other languages do.
It handles complex printing jobs.
It requires less printer memory than other languages require.
It allows the page to be rendered in the local workstation.
14
What are two closed-ended questions that a technician could ask a user while trying to identify
the problem with a printer? (Choose two.)
Can you print a test page on the printer?
What were you doing when the problem occurred?
What recent software or hardware changes have been made to your computer?
Is the printer powered on?
What error messages were displayed when the problem occurred?
15
After applying a solution to a printer problem, a technician restarts the printer and prints a test
page. Which step of the troubleshooting process is the technician applying?
documenting findings, actions, and outcomes
testing a theory to determine the cause of the problem
verifying the solution and system functionality
identifying the problem
16
A user notices that a job submitted to a printer is displayed in the print queue, but the printer is
not printing the document. What is a probable cause of this problem?
an incorrect printer driver

the wrong paper type
a bad cable connection
a printer spooler not installed
17
A technician recorded that a new fuser roller unit was installed in a laser printer to solve a
printing problem. Which step in the troubleshooting process did the technician just perform?
verifying the solution and system functionality
testing a theory to determine the cause of the problem
identifying the problem
documenting findings, actions, and outcomes
18
Where would network printer sharing be configured in a Windows 7 environment?
Network and Sharing Center
Ease of Access Center
Devices and printers
Printers and Other Hardware
19
What are two functions of a print server? (Choose two.)
ensure that the connected client computers have up-to-date printer drivers
store backups of documents sent to the printer
provide uninterrupted power to the printer
provide print resources to all connected client computers
store print jobs in a queue until the printer is ready
20
Which action supports an effective printer preventive maintenance program?
Clean inkjet print heads when they stop working.

Replace laser printer toner at set predetermined time intervals.
Reset the printer page counters if available.
Disconnect the printer from the power source when it is not in use.
21
Which two replacement parts are typically found in a laser printer maintenance kit? (Choose
two.)
pack of paper
toner cartridge
replacement print head
transfer rollers
fuser assembly
22
How can the life of a thermal printer be extended?
Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
Wipe the outside of the printer with a damp cloth.
Clean the heating element regularly with isopropyl alcohol.
Keep the paper dry in a low humidity environment.

1
A user receives a phone call from a person who claims to represent IT services and then asks that
user for confirmation of username and password for auditing purposes. Which security threat
does this phone call represent?
social engineering
anonymous keylogging
spam
DDoS
2
Which two security precautions will help protect a workplace against social engineering?
(Choose two.)
ensuring that each use of an access card allows access to only one user at the time
ensuring that all operating system and antivirus software is up to date
encrypting all sensitive data stored on the servers
performing daily data backups
registering and escorting all visitors to the premises
3
What are two typical physical security precautions that a business can take to protect its
computers and systems? (Choose two.)
Perform daily data backups.
Replace any software firewalls with a hardware firewall.
Implement biometric authentication.
Ensure that all operating system and antivirus software is up to date.
Disable the autorun feature in the operating system.
4
Which physical security technology can hold user authentication information, include software
license protection, provide encryption, and provide hardware and software authentication that is
specific to the host system?
biometric authentication
Trusted Platform Module (TPM)

card key access
two-factor security
5
It has been noted that the computers of employees who use removable flash drives are being
infected with viruses and other malware. Which two actions can help prevent this problem in the
future? (Choose two.)
Set virus protection software to scan removable media when data is accessed.
Configure the Windows Firewall to block the ports that are used by viruses.
Enable the TPM in the CMOS settings.
Repair, delete, or quarantine the infected files.
Disable the autorun feature in the operating system.
6
In which situation would a computer technician use the fixmbr command at the command
prompt of a Windows XP computer to resolve a security issue?
when unauthorized users have changed the CMOS settings and the CMOS password must be
reset
when a virus has damaged the master boot record of the system disk
when a virus has damaged the boot sector of the system disk
when the folder permissions for user members of a group are incorrect
7
All users working with a particular Windows 7 computer are able to install unauthorized
software. In addition to educating the users about correct security behavior, which action should
also be performed to solve this issue?
Set the user folder permissions to Deny.
Disable the users' accounts.
Change the user file permissions to Read Only.
Enable UAC on the computer.
8
You want to dispose of a 2.5 terabyte hard drive that contains confidential financial information.
What is the recommended procedure to achieve this?
Use data wiping.
Drill through the HDD.
Smash the platters with a hammer.
Immerse the HDD in a weak solution of bicarbonate of soda.
9
What is the most effective way of securing wireless traffic?
WPA2
SSID hiding
WEP
wireless MAC filtering
10
Which two items are used in asymmetric encryption? (Choose two.)
a token
a TPM
a private key
a DES key
a public key
11
Which two characteristics describe a worm? (Choose two.)
hides in a dormant state until needed by an attacker
infects computers by attaching to software code
executes when software is run on a computer
is self-replicating
travels to new computers without any intervention or knowledge of the user
12
Which type of security threat uses email that appears to be from a legitimate sender and asks the
email recipient to visit a website to enter confidential information?
worm
phishing
adware
stealth virus
13
Which three questions should be addressed by organizations developing a security policy?
(Choose three.)
How should future expansion be done?
What are the possible threats to the assets of the organization?
What is to be done in the case of a security breach?
When do the assets need protecting?
What assets require protection?
What insurance coverage is required?
14
What does a malware detection program look for when running a scan?
a service pack
patterns in the programming code of the software on a computer
mirror sites
patches that prevent a newly discovered virus or worm from making a successful attack
15
Port triggering has been configured on a wireless router. Port 25 has been defined as the trigger
port and port 113 as an open port. What effect does this have on network traffic?
Any traffic that is using port 25 going out of the internal network will also be allowed to transmit
out port 113.
All traffic that is sent into port 25 to the internal network will also be allowed to use port 113.
All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal
network through port 113.
Any traffic that comes into port 25 allows outgoing port 113 to be used.
16
Which two characteristics of network traffic are being monitored if a network technician
configures the company firewall to operate as a packet filter? (Choose two.)
packet size
physical addresses
protocols
packet speed
ports
17
What is the primary goal of a DoS attack?
to facilitate access to external networks
to prevent the target server from being able to handle additional requests
to scan the data on the target server
to obtain all addresses in the address book within the server
18
Which question would be an example of an open-ended question that a technician might ask
when troubleshooting a security issue?
Have you scanned your computer recently for viruses?
What symptoms are you experiencing?
Did you open any attachments from a suspicious email message?
Is your security software up to date?

19
Which action would help a technician to determine if a denial of service attack is being caused
by malware on a host?
Install rogue antivirus software on the host.
Log on to the host as a different user.
Disable ActiveX and Silverlight on the host.
Disconnect the host from the network.
20
A technician is troubleshooting a computer security issue. The computer was compromised by an
attacker as a result of the user having a weak password. Which action should the technician take
as a preventive measure against this type of attack happening in the future?
Ensure the security policy is being enforced.
Check the computer for the latest OS patches and updates.
Scan the computer with protection software.
Verify the physical security of all offices.
21
A user has reported that a computer web browser will not display the correct home page even if
the default page is reset. What is the likely cause of this problem?
A virus has damaged the boot sector of the system disk.
The computer has been infected with spyware.
UAC has been disabled on the computer.
Folder permissions have been changed from Deny to Allow.
22
What is the name given to the programming-code patterns of viruses?
mirrors
signatures
virus definition tables

grayware

1
Which two actions should a technician take if illegal content, such as child pornography, is
discovered on the hard drive of a customer computer? (Choose two.)
Contact a first responder.
Confront the customer immediately.
Shut down the computer until authorities arrive.
Document as much information as possible.
Remove and destroy the hard drive.
2
What is the definition of cyber law?
a single law defining criminal acts that are committed online
a contract that defines expectations between and organization and IT service vendors for an
agreed upon level of support
the process of collecting and analyzing data from computer systems, networks, wireless
communications, and storage devices
the collection of international, country, and local laws that affect computer security
professionals
3
When performing computer forensics, what can be prevented with a properly and carefully
documented chain of custody?

identity theft
copying of copyrighted materials
evidence tampering
cyber crime
4
During the process of troubleshooting, a technician gains access to customer private information.
What is expected that the technician do with this information?
Send this information to the manager of the customer.
Back up the information just in case the customer needs it some day.
Document all information in a log file.
Send this information to the technician manager.
Keep it confidential.
5
Refer to the exhibit. During the troubleshooting of software that is installed on a computer
system, a level one technician requires help from a level two technician. The file shown in the
exhibit must be sent to the level two technician. How should the level one technician deliver this
file?
Send the file as it is to the level two technician.
Deliver the file in printed format only.
Replace all passwords in the file with <password omitted> before emailing the file and then
supply the passwords by secure means, if required.
This file should not be shared with the level two technician.
6
What are two sections that are usually included in an SLA? (Choose two.)
supported equipment and software
home contact information of the technician

service provider part suppliers
time of service availability
contact information of other clients
7
Which two rules pertain to the general daily activities of employees in a call center environment?
(Choose two.)
The technician should contact the customer if the technician is going to be late for a follow-up
appointment.
The technician should adjust the work chair to a height that is high enough so that wrists angle
downwards toward the keyboard.
The technician should be sure to treat all customers equally.
If a customer complains about another technician, the technician who is taking the call should
agree with opinion of the customer.
If a technician takes a call from a customer the technician does not like, the technician should
pass the call to another technician.
8
Which statement describes a best practice related to time management?
The technician can take the call of another technician, even without permission to do so.
The technician should give better service to a customer for whom the technician feels more
sympathy.
The technician should take the easier calls first, regardless of the urgency.
The technician should make sure to call the customer back as close to the callback time as
possible.
9
Which two statements are correct about level one and level two technicians? (Choose two.)
Level two technicians usually respond to the "down calls" as they may be able to resolve them
faster.
Level one technicians usually work on the problems that require opening up the computer case.
Level two technicians are often referred to as "incident screeners," and level one technicians are
often referred to as "product specialists."
Level two technicians are usually more knowledgeable about technology than the level one
technicians are.
Level two technicians prepare a work order and escalate it to a level one technician if a problem
cannot be resolved within ten minutes.
10
What should a level two technician do immediately after receiving an escalated work order from
a level one technician?
Call the customer back to ask any additional questions and resolve the problem.
Call the level one technician and ask questions about the problem.
Document suggestions to solve the problem in the work order and return it to the level one
technician.
Send the work order to a level three technician and ask for support.
11
A customer calls to report a computer problem. Which two actions can the technician take to
establish a good rapport with the customer? (Choose two.)
Use technical terms to determine the level of knowledge the customer possesses.
Allow the customer to speak without interruption.
Personalize the call by periodically asking questions unrelated to the computer problem.
Refer to the customer by name whenever possible.
Ask only closed-ended questions.
12
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
Always gather information from the customer and escalate the problem.
Ask personal questions to get better acquainted with the customer.
Explain each step to help the customer understand the troubleshooting process.
Maintain professional behavior at all times.

13
A technician receives a call from a customer who is too talkative. How should the technician
handle the call?
Politely step in and gain control of the call by asking the customer social questions.
Allow the customer to speak without interruption and then try to use closed-ended questions to
gather data.
Use open-ended questions and repeat all the information back to the customer to politely show
that unnecessary information is being given.
Talk over the customer and quickly gather the necessary information to be of help.
14
What are two examples of displaying professional communication skills while talking to a
customer? (Choose two.)
focusing on what you cannot do to give customers an idea of the magnitude of the problem
clarifying what customers say after they have finished their explanations
interrupting customers with a question to gather more information
asking customers to paraphrase their explanations
the use of active listening, with occasional interjections such as "I see" or "I understand"
15
What are three pieces of information a level one technician should gather from a customer?
(Choose three.)
details of any recent changes to the computer
description of the problem
output from diagnostic software
output from a remote connection to the customer computer
current CMOS settings
contact information
16
Which situation would require that a support desk call be given the highest priority?
A couple of computers have operating system errors.
The company cannot operate because of a system failure.
Some computers cannot log in to the network.
Two users are requesting an application enhancement.
A user is requesting a RAM memory upgrade.
17
Which two data storage locations contain persistent data that can be used by computer forensics
specialists? (Choose two.)
solid state drives
CPU registers
RAM
hard disk drives
cache
18
In a computer forensics investigation, which type of data is considered volatile data and can be
lost if power is removed from the computer?
data in transit between RAM and the CPU
data stored on an internal drive
data stored on an external drive
data stored on magnetic disks
19
What customer support procedure would likely cause an upset customer to become more upset?
Ask the customer to do obvious or unnecessary steps.
Reiterate that you want to solve the problem.
Follow a step-by-step approach to solving the problem.

Apologize for the wait time if there has been no wait time.
20
What name is given to a certain set of general rules that apply to written communication over the
Internet?
flame wars
online interactions
Internet slang
netiquette
21
When performing computer forensics what is required to prove a chain of custody?
an admission of guilt
collected evidence
proper documentation procedures
expert testimony
22
What is a reason to escalate a problem from a level one technician to a level two technician?
when the equipment needs to be rebooted
when the screen resolution of a customer PC needs to be adjusted
when drivers, applications, or operating systems need to be installed
when a peripheral device needs to be replaced


1
A technician arrives and asks a customer, "Can you describe the problem?" The customer replies,
"All email messages that I send have the wrong date. I have restarted the computer several times,
but this does not seem to help."
What could be the problem?
The MBR is corrupted.
The CPU voltage is set too low.
The CMOS battery has failed.
The hard drive is beginning to fail.
2
A customer using a Windows XP computer is complaining that a new card reader is not working.
A technician tests the card reader on a Windows 7 computer and does not detect any problems.
What are two possible solutions to the problem with the XP computer? (Choose two.)
Install additional RAM.
Modify the options in the BIOS.
Install the driver from the CD provided with the card reader.
Download and install the driver from the manufacturer of the card reader.
Update the CMOS firmware.
3
A technician is replacing an internal hard drive used as a secondary drive on a PC. After
connecting the new hardware and powering up the computer, an "OS not found" error message is
displayed. What is the most probable cause for that error message?
The power supply is faulty.
The hard drive jumper is set incorrectly.
The motherboard needs replacing to be able to support the new hard drive.
The USB port has too many attached devices to supply adequate power.
The BIOS needs updating.
4
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower
than it was before the upgrade. The Performance tab from the Task Manager displays only one
CPU graph. What is the most probable solution to this problem?
Replace the HDD with a higher capacity hard drive.
Overclock the CPU.
Increase the amount of RAM available.
Update the BIOS firmware to support the dual core CPU.
5
A laptop that is running Windows XP displays "Missing NTLDR" after the POST. What are the
two most probable reasons for this problem? (Choose two.)
Boot.ini is missing or damaged.
There is a conflict with a newly installed device.
BOOTMGR has been corrupted.
The boot order is not set correctly in the BIOS.
The index service is not indexing in the correct locations.
6
Several times during the last few days, a user has experienced the Blue Screen of Death when
plugging an external hard drive into a laptop via USB. What is a possible solution for this
problem?
Reinstall the operating system.
Upgrade the operating system.
Research the STOP error and the name of the module that produced the error.
Research the boot error beep code to identify the source of the error.
7
A computer repeatedly locks without any error message. Which two conditions may be the cause
of the problem? (Choose two.)
The UAC has been turned off.
The user has breached the user security policy.

The computer has a virus.
The index service is not running.
The CPU needs to be upgraded.
An update has corrupted the operating system.
8
What are two possible solutions to any Windows computer restarting continuously and never
displaying the desktop? (Choose two.)
Upgrade the processor.
Upgrade the video card.
Press F8 to open the Advanced Options menu and choose Disable Automatic Restart on
System Failure.
Reset the hard drive jumpers.
Run chkdsk /F /R from the recovery console.
Access the BIOS and change the boot order options.
9
A PC is not able to connect to a wired network. Pinging the loopback address is successful, but
the gateway cannot be reached. On the network switch all the interface lights are on, except for
the interface connected to the PC. The LED on the network card is off. What is the most likely
cause of this problem?
The network switch is faulty.
The gateway needs to be fixed.
The network cable is faulty.
The PC has an incorrect IP address for the DNS server.
10
Users in a recently installed wireless network are complaining of slow data transfer and frequent
loss of connectivity. The technician checks that the wireless security is correctly implemented,
and there is no evidence of unauthorized users on the network. Which two problems might the
technician suspect? (Choose two.)

The wireless signal is too weak.
The DHCP server is faulty.
There is interference from outside sources.
The antenna on the access point is too powerful.
The network passwords need to be reissued to the users.
11
A group of users is unable to connect to the network. When testing several of the PCs and issuing
the command ipconfig, the technician notices that all of them have an IP address in the
169.254.x.x range. What is the most likely cause of this problem?
The DNS server is not operational.
The Internet connectiion is down.
The gateway address is incorrect.
The DHCP server is not operational.
12
A technician is working on a laptop that has a dark display. After attaching an external display
and verifying that it works, the technician now has a better idea as to the problem. What could be
the problem?
The display driver is incorrect.
The motherboard has failed.
The CPU has failed.
The power inverter of the LCD screen or backlight lamp has failed.
13
A technician replaces a laptop keyboard that was no longer functioning, and has verified that the
newly replaced keyboard functions properly. What is the final step the technician should take as
part of the troubleshooting process?
Ask a list of closed-ended questions.
Research the problem.
Document all findings, actions, and outcomes.

Implement preventive measures.
14
A user complains that when a page is printed on a laser printer, the page smears when touched.
What is a possible cause of this issue?
The laser assembly is faulty.
The EP drum is damaged.
The pickup rollers are defective.
The fuser has failed.
15
A technician finds that occasionally when a network printer is restarted, clients are unable to
print to it, receiving a "Document failed to print" message. What is a probable cause of this?
The drum is damaged.
The printer does not have enough memory.
The toner level in the EP cartridge is low.
The power supply on the printer is failing.
The printer is configured to get an IP address using DHCP.
16
A user complains that a printer is outputting random characters instead of the desired document.
What is a probable cause of this?
There is dirt or debris in the printer.
The printer does not have enough memory.
The pickup rollers are defective.
An incorrect print driver is installed.
17
A freshly installed Windows 7 laptop is plugged into the network and configured with an IP
address. The technician then attempts to ping the laptop from another computer. While the laptop
is able to connect to other devices, the ping requests fail. What is the likely cause?
The network drivers for the NIC are out of date.
The port speed for the NIC is incorrect.
TPM must be enabled.
The Windows Firewall is blocking ping requests.
18
A computer displays this message when the computer boots: "MBR has been changed or
modified." What could cause this problem?
The CMOS battery has failed.
A RAM module is not fully inserted into the memory slot.
A virus has altered the Windows kernel.
A boot sector virus has altered the master boot record.
19
Users are complaining that they are receiving spam from the email account that belongs to a coworker. What could cause this problem?
A virus has damaged the master boot record on the system that is used by the co-worker.
The network adapter on the computer that is used by the co-worker is malfunctioning.
The email account belonging to the co-worker was hijacked because of malware.
The email client belonging to the co-worker is not configured properly.
20
A technician is troubleshooting a laptop that has the power light on and the hard drive spinning.
However, the laptop only displays vertical lines that change color. What is the problem?
The BIOS is corrupt.
The LCD screen has failed.
The backlight lamp has failed.
The LCD screen inverter has failed.
21
A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including
printer test pages. What is a probable cause?
The laser printer does not have adequate memory.
The drum is failing to hold a charge.
The drum wiper blade is worn.
The fuser has failed.
22
A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the
master boot record. The technician has booted the laptop using the installation media and is
attempting to repair the laptop from the command line interface. Which two commands can the
technician use to repair the corrupt master boot record? (Choose two.)
regedit
chkdsk
regedt32
bootrec /fixboot
bootrec /fixmb
Kunci Jawaban Cisco V5 Final Exam (yang Lengkap)

IT Essentials Final Exam v5 answers
Jawaban Betul Yang Warna Merah
1
Which power criterion will affect the number of internal drives that are installed in a computer?
+5VDC output
+20VDC output
AC input
DC output
power supply voltage
power supply wattage
2
A customer needs additional storage space on an older computer. What will the technician look at
in the computer to determine if an additional hard drive can be added?
adequate RAM
an open PCI/PCIe expansion slot
an available PATA/SATA connection
BIOS version
the heat that is generated and air flow requirements
3
Why do laptop computers use CPU throttling techniques?
to enhance the performance of the CPU
to reduce the heat that the CPU may generate
to ensure the CPU is running at its peak speed
to conserve the battery life by reducing the bus speed between the CPU and RAM
4
Which step is critical in selecting and installing multiple cooling fans for a PC case?
Make sure they are the same make and model.
Make sure they run at the same speed.
Make sure they provide the same amount of air flow.
Make sure they are mounted in correct air flow directions.
5
Which statement is true about DDR2 and DDR3 RAM modules?
They operate at the same voltage.
They have a different number of contact pins.
They use different types of DIMM slots on the motherboard.
They require the same operating frequency on the front side bus.
6
To avoid electromagnetic interference, which type of equipment should a technician route copper
network cables away from?
wireless network devices
cordless telephones
microwave ovens
electric motors
7
Which statement is true about the use of an antistatic wrist strap?
An antistatic wrist strap should not be used in conjunction with an antistatic mat.
For optimum grounding, the clip should be attached to a painted section of the computer case.
The metal part of the wrist strap should not make contact with your skin.
An antistatic wrist strap should not be worn when repairing a power supply.
8
Which are two potential risks to a mobile device that could result from rooting or jailbreaking the
device? (Choose two.)
A custom OS enables user access to the root directory.
A custom OS may not properly create or maintain sandboxing features.
The user interface may be extensively customized.
The device performance may be improved.
Some features initially disabled by a carrier may be enabled.

9
A customer is upset and wants to speak to a specific technician to resolve a problem
immediately. The requested technician is away from the office for the next hour. What is the best
way to handle this call?
Refer the angry customer to a supervisor.
Advise the customer that the requested technician is out of the office and insist on trying to
resolve the problem.
Make an offer to help the customer immediately, and advise the customer that otherwise
the requested technician will call the customer back within two hours.
Ignore the request for the specific technician by walking through a step-by-step process with the
customer in an attempt to refocus the customer and solve the problem.
10
A customer is angry and calls to complain that the service scheduled on the computer took longer
than expected. The technician reviews the work order and notices that the service was performed
by a new employee. How should the technician respond?
Verify that the computer is working properly now.
Listen to the complaint and then apologize for any inconvenience caused by the lengthy service
on the computer.
Explain that the repair technician sent to perform the service is inexperienced.
Put the customer on hold until a supervisor is available.
11
What two actions are appropriate for a support desk technician to take when assisting customers?
(Choose two.)
Interrupt customers if they start to solve their own problems.
Comfort a customer by minimizing the customer problem.
Let a customer finish talking before asking additional questions.
If you have to put the customer on hold, ask the customer for permission.
As soon as you detect customer anger, pass the angry customer to the next level.
12
In which circumstance should a level one technician initiate an escalated work order?
when a customer appears to be very knowledgeable
when a customer demands talking to a particular technician
when a problem requires expertise from another technician
when the technician cannot understand the problem as explained by the customer
13
Which two interface types make it possible to attach different external components to laptops
and desktops without powering the computer off? (Choose two.)
PS/2
FireWire
PCI
PCIe
USB
14
Which motherboard feature controls the amount of data that a CPU transfers at one time?
pin grid array
front side bus

MMX instructions
read-only memory
15
What laptop component converts DC power to AC so that the display can illuminate?
inverter
backlight
CCFL
battery
motherboard
16
A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should
the technician take before installing the headset? (Choose two.)
Remove the battery.
Disconnect AC power.
Enable Bluetooth in BIOS Setup.
Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.
Ensure that the laptop Bluetooth switch is enabled.
17
Which statement correctly compares the characteristics of coaxial cable with twisted-pair cable?
The limited bandwidth of coaxial cable makes it better than twisted-pair cable for LAN
installations.
Coaxial cable is less expensive than twisted-pair cable.
Coaxial cable is physically more difficult to install than UTP cable.
Because it contains a single copper conductor, coaxial cable is easier to troubleshoot than
twisted-pair cable.
18
How is DSL able to carry telephone and data signals at the same time?
Each signal uses a different frequency.
Each connection is dialed separately.
DSL uses low frequency transmissions.
DSL uses digital signals to carry both the telephone and data traffic.
19
A computer technician performed a number of actions to correct a problem. Some actions did not
solve the problem, but eventually a solution was found. What should be documented?
everything that was done to try to solve the problem
only the solution, because this solved the problem
only the failed attempts, so that future technicians will know what not to try
a description of the problem and solution
20
A user wants to upgrade components in a laptop to improve performance. Which two
components can be replaced by the user? (Choose two.)
RAM
battery
motherboard
CPU
LCD display
21
What are two operating systems that are found on mobile devices? (Choose two.)
Android
iOS
Google
Apple
MobileOS
22
A technician is attempting to create virtual machines on a PC but wants to ensure that the
physical system resources used by the virtual machines are directly managed by them and not by
the host operating system. How can the technician accomplish this?
Set up the virtual machines using a native hypervisor.
Set up the virtual machines using a hosted hypervisor.
Set up the virtual machines as Windows Virtual PCs
Limit the amount of paged RAM.
Disable hyperthreading in the BIOS.
23
Which feature of a mobile device touchscreen will allow a user to zoom in displayed items such
as maps and photographs?
long touch
double touch
pinch
slide
24
A user downloads a widget onto his Android phone but is puzzled to see that when the widget is
touched an app is launched. What is a possible cause?
The user has downloaded a virus.
The widget is corrupt.
The security settings of the Android OS have been compromised.
The widget is associated with the app and this is the normal behavior.
25
A user updates a device driver and reboots the system. When the user successfully logs in after
the reboot, the OS displays a blue screen and crashes. The user presses the F8 key on reboot and
tries to log in using the Last Known Good Configuration but gets the same result. Why will the
Last Known Good Configuration not work?
The Last Known Good Configuration is overwritten with the current one on successful
login.
The boot.ini file is corrupt.
The user failed to run chkdsk prior to logging in.
The user failed to save the CMOS settings on reboot.
26
Which file is used to detect and build information about the hardware devices installed on a
Windows XP laptop during the boot process?
NTDETECT.COM
NTLDR
NTOSKRNL.EXE
BOOT.INI
27
A technician uses the shrink volume feature of the disk management utility and splits the
partition. What must the technician do next in order to make the partition useable?
Partition the unallocated space.
Format the existing partition.
Delete all partitions and reinitialize the disk.
Covert the unallocated space into a dynamic disk.
28
A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and
identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this
problem?
Replace the CMOS battery.
Launch Device Manager to discover new hardware.
Reset the BIOS using the CMOS jumper.
Start the computer with the last known good configuration.
29
A technician is troubleshooting a computer that fails to print. The technician suspects that the
printer driver may be outdated, proceeds to download the latest driver, and installs it. The
technician attempts to print, but the problem persists. What is the next action that the technician
should take?
Develop a new theory.
Test the theory.
Establish a plan of action.
30
A user reports that some printing jobs are not being printed. The technician checks and notices
that the jobs are stuck in the printing queue. What action should the technician take to solve the
problem?
Cancel the job that displays the error that is preventing the other jobs from being printed.
Reinstall the printer driver.
Unplug the data cable from the printer and plug it in again.
Plug the printer to a voltage regulator.
31
A technician is troubleshooting a printer that fails to print because of constant paper jams. What
should the technician try first?
Clean the printer.
Secure printer cables.
Configure the printer port.
Check for bent pins on the printer cable.
32
A technician is planning an operating system upgrade for a user system that is currently running
Windows Vista. Because the BitLocker feature embedded in the Windows Vista OS is required,
there is a request that this feature be available when the new operating system is installed. Which
version or versions of Windows 7 would support this feature?
Windows 7 Ultimate
Windows 7 Ultimate and Professional
Windows 7 Ultimate and Professional and Home Premium
Windows 7 Ultimate and Professional and Home Premium and Starter
33
What does %USERPROFILE% represent in the pathC:\Users\%USERPROFILE
%\AppData\Local\Temp?
the location of the Documents folder of a particular user
an environment variable that is set by the operating system
a variable set by the administrator for each user of the system
a fixed value that represents the level of access of a user to system files
34
A company has a preventive maintenance policy that requires every computer have a new restore
point created every six months. How can a technician create the restore point?
From the CLI enter the command restore /cn.
Choose Start > Control Panel > Accessories > System Tools > System Restore > Create a restore
point.
Choose Start > All Programs > Accessories > System Tools > System Restore > Create a
restore point.
Right-click My Computer and then choose Properties > Restore > Create Restore Point.
35
A technician is asked to set up one hard drive that will support two operating systems and will
store data files in three separate drive locations. Which partition settings will support these
requirements?
1 primary, 3 active, 1 extended, 2 logical
2 logical, 2 active, 3 extended
2 primary, 1 active, 1 extended, 3 logical
3 primary, 1 active, 2 extended
36
A user believes that a data file on a Windows XP computer has been corrupted. Which utility can
provide the best information about the data file?
Defrag
Chkdsk
Msconfig
Regedit
37
Which two-factor identification method requires a user to use a small radio transmitting device
and then enter a password in order for the authentication to be accepted?
smart key
biometric reader
electronic key card
key fob
38
The corporate security policy states that all remote connections use only secure tunnels for data
communications. Which encryption technique secures data traveling across the public Internet as
if it were traveling across the corporate LAN?
MD5
VPN
WEP
WPA
39
What type of security attack is being launched when a hacker calls a company to obtain
computer login information and pretends to be an employee?
spyware
phishing
adware
Trojan
social engineering
40
What best describes the security threat of spoofing?
making data appear to come from a source that is not the actual source
sending abnormally large amounts of data to a remote server to prevent user access to the server
services
intercepting traffic between two hosts or inserting false information into traffic between two
hosts
sending bulk email to individuals, lists, or domains with the intention to prevent users from
accessing email
41
Which three attributes of NTFS make it a better file system than FAT32? (Choose three.)
file and folder permission options
file size per volume of 4.17 million
journaling
large cluster size
encryption at the file and folder level
maximum individual file size of 4 GB
42
Which open standards-based wireless security mode supports the highest level of security?
WEP
WPA2
WPA
LEAP
43
After logging into a computer, a user can view files but is unable to download the files. What
action can the administrator take to allow the user to download the files while preventing
deletion of the files?
Set the folder permissions to Read.
Set the file permissions to Modify.
Set the file permissions to Full Control
Set the file permissions to Read and Execute.
44
A technician is servicing a laser printer. Which two printer parts should the technician avoid
touching because they retain large amounts of voltage even when disconnected from a power
source?
conditioning roller
toner cartridge
corona wire
printer head
paper tray
45
A wireless LAN is being deployed inside the new one room office that is occupied by the park
ranger. The office is located at the highest part of the national park. After network testing is
complete, the technicians report that the wireless LAN signal is occasionally affected by some
type of interference. What are two possible causes of the signal distortion? (Choose two.)
the microwave oven
the large number of trees that surround the office
the cellular phones that are used by the employees
the elevated location where the wireless LAN was installed
the number of wireless devices that are used in the wireless LAN
46
A technician is to document the current configurations of all network devices in a college,
including those in off-site buildings. Which protocol would be best to use to securely access the
network devices?
FTP
HTTP
SSH
Telnet
47
A computer can access devices on the same network but cannot access devices on other
networks. What is the probable cause of this problem?
The cable is not connected properly to the NIC.
The computer has an invalid IP address.
The computer has an incorrect subnet mask.
The computer has an invalid default gateway address.
48
What is the reason for disabling SSID broadcasting and changing the default SSID on a wireless
access point?
Anyone with the default SSID can gain access to the access point and change the configuration.
Disabling SSID broadcasting frees up radio frequency bandwidth and increases the data
throughput of the access point.
The access point stops broadcasting its own MAC address, thus preventing unauthorized wireless
clients from connecting to the network.
Wireless clients must then have the SSID manually configured to connect to the wireless
network.
49
After confirming the removal of a virus from a computer, how should the technician ensure and
verify the full functionality of the system?
Check for the latest OS patches and updates.
Document the problem and the procedures performed to solve it.
Talk with the user to determine the cause of the problem.

Gather information from a number of sources to clearly identify the problem.
50
Rogue antivirus warning windows have been reported as appearing on computers in a company.
The computer systems administrator is drafting a notice to all employees explaining how to deal
with this problem. In addition to a description of the problem and the reporting procedure, which
two instructions should also be included in the notice? (Choose two.)
Do not click anywhere in the warning window.
If the window has to be closed, then press Alt + F4.
Close the window by clicking the cross in the top right corner.
Click the Cancel button in the window to close the window.
Update the antimalware software on the computer.
51
An audit reveals company files that are stored in the personal server space of a former employee
have been modified after the employee left the company. What should be done to prevent further
unauthorized access to these files, while still allowing the company to use them?
Disable the account of the former employee.
Delete the account of the former employee.
Delete the files from the server.
Change the account to a Guest account.
52
A technician is explaining the differences between inkjet printers and laser printers to a customer.
Which two comparisons should the technician make? (Choose two.)
Inkjet printers are less expensive as an initial purchase than laser printers.
A laser printer is significantly slower than an inkjet printer.
Both laser and inkjet printers produce poor quality images.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink
on the paper after printing.
Inkjet printers use plain paper to make economical prints, but laser printers require more
expensive thermal paper.
53
Which two procedures should be done before performing preventive maintenance on a laptop?
(Choose two.)
Attach any devices that are normally used as part of daily operations.
Verify that all drivers are current.
Ensure the BIOS is the latest version.
Disconnect the AC adapter.
Remove the battery.
Ensure the latest operating system updates have been applied.
54
In what circumstance would plenum-rated twisted-pair computer network cabling be required?
when the required cable run is more than 330 feet in length
when the cable run must be installed inside a ceiling
when the cable run connects to the MDF
when the cabling is installed at a punchdown block in a wiring closet
55
Which three actions should be part of a regular computer preventive maintenance plan? (Choose
three.)
removing dust from fan intakes, the power supply, and peripherals
installing appropriate security updates
removing unused or unwanted programs
changing browser settings
deleting old email
installing more RAM in the machine
56
Which feature is characteristic of the ntbackup command?
It can be executed from a batch file.
It can be used to restore files.
It is used to create a copy of the registry.
It is used to create restore points.
57
What are the four layers in the TCP/IP reference model?
HTTP, TCP, IP, Ethernet
TCP, IP, Ethernet, IEEE
application, transport, internet, network access
application, presentation, session, transport
physical, data link, network, transport
58
After the administrator manually configures the correct SSID on a new laptop, the computer is
still unable to connect to the wireless LAN. Which additional action should the administrator
take to resolve this problem?
Modify the group account of the user to include all file permissions.
Reboot the wireless access point.
Rename the laptop and reset the user password on the network.
Verify that the MAC address for the laptop is in the MAC address filter table.
59
The current IP configuration of a small company is done manually and is time-consuming.
Because of increased network growth, a technician needs a simpler way for IP configuration of
workstations. Which service would simplify the workstation IP configuration task?
APIPA
DHCP
DIPS
ICMP
60
What is a typical task performed by a level one technician in a call center?
gathering information when a customer calls for help
solving the problem that might require opening up the computer case
using remote access software to troubleshoot the customer computer
picking up an escalated work order and calling the customer for further information
Category: IT Essentials v5 answers Tags: ccna v5 answers, CISCO, IT Essentials Final Exam v5
answers, ITE final exam v5

Kunci Jawaban Cisco V5

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Kunci Jawaban Cisco V5 Chapter 2

Cisco IT Essentials V 5 [CHAPTER 2]

Which cleaning solution is recommended to clean the contacts of computer components?

flat head screwdriver

external hard drives

Kunci Jawaban Cisco V5 Chapter 1

the size of the monitor

Kunci Jawaban Cisco V5 Chapter 3

enabling and disabling devices

Connect the drive after the twist in the PATA cable.

Kunci Jawaban Cisco V5 Chapter 4

Establish a new theory of probable causes.

discarding all replaced parts

The RAM modules were not seated firmly.

Internet Explorer favorites files

IT Essentials v5 Chapter 5 exam answers

(Jawaban Yang Benar Di Warnai Merah )

Run the CONVERT.EXE utility to convert the file system to NTFS.

One or more program files have been deleted.

Kunci Jawaban Cisco V5 Chapter 6

Internet while visiting customers at many different locations?

Replace all labeling on the cables.

The 802.11g standard does not support static IP addressing.

the maximum bandwidth in Mb/s

Kunci Jawaban Cisco V5 Chapter 7

The laptops use smaller cooling devices.

Recharge the battery.

Remove the outer casing of the laptop.

Which statement is true about laptops?

subject to high use?

Control Panel > Administrative Tools > Services

Kunci Jawaban Cisco V5 Chapter 8

The correct patches were not installed.

Kunci Jawaban Cisco V5 Chapter 9

the desired quality of the image

the software-based printer that is used to create PDF files

Global options take precedence over per-document options.

an incorrect printer driver

Clean inkjet print heads when they stop working.

Kunci Jawaban Cisco V5 Chapter 10

Trusted Platform Module (TPM)

Is your security software up to date?

virus definition tables

Kunci Jawaban Cisco V5 Chapter 11

documented chain of custody?

home contact information of the technician

Maintain professional behavior at all times.

Follow a step-by-step approach to solving the problem.

Kunci Jawaban Cisco V5 Chapter 12

Jawaban Betul yang ada tanda ini : di awal jawabannya

The user has breached the user security policy.

technician suspect? (Choose two.)

Document all findings, actions, and outcomes.

Kunci Jawaban Cisco V5 Final Exam (yang Lengkap)

Some features initially disabled by a carrier may be enabled.

front side bus

Talk with the user to determine the cause of the problem.

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