User Manual for EApplication System

User Manual
EApplication
The purpose of this document is to briefly describe out tasking job for development of
EApplication System.
Collaboration between
And
Table of Content
Table of Content................................................................................................................... 2
1. General Information.........................................................................................................6
2. Getting Started................................................................................................................. 7
2.1. Module : Login.....................................................................................................7
2.2. Module : Delete Application................................................................................ 9
2.3. Module : Close of Account...................................................................................9
2.3.1. User : Applicant...................................................................................... 10
2.3.1.1. Create Close of Account................................................................10
2.3.1.2. Pay Outstanding Balance.............................................................. 11
2.3.1.2.1. View Payment History............................................................... 20
2.3.1.3. Set Appointment Date................................................................... 22
2.3.1.4. Refund Details...............................................................................23
2.3.1.4.1. Details Information............................................................ 24
2.3.1.4.2. Print Form & Upload Attachments.................................... 25
2.3.1.5. Submit Application........................................................................29
2.3.1.6. Resubmit Application....................................................................31
2.3.1.7. Check Application Status.............................................................. 34
2.3.2. User : Staff CareLine.............................................................................. 36
2.3.2.1. Verify Application......................................................................... 37
2.3.2.1.1. Download/View Attachments.............................................38
2.3.2.1.2. Call Logs............................................................................ 39
2.3.2.2. Approve Application..................................................................... 40
2.3.2.3. Rework Application...................................................................... 42
2.3.2.4. Cancel Application........................................................................ 43
2.3.2.5. View Application Status................................................................ 44
2.4. Module : New Connection................................................................................. 45
2.4.1. Sub Module : Newly Built.............................................................................. 46
2.4.1.1. User : Applicant................................................................................... 46
2.4.1.1.1. Create New Connection - Newly Built...................................... 46
2.4.1.1.2. Create Profile............................................................................. 46
2.4.1.1.2.1. Personal/Company Details.............................................. 47
2.4.1.1.2.2. Premises Details.............................................................. 48
2.4.1.1.2.3. Print Form & Upload Attachments................................. 49
2.4.1.1.3. Select Contractor........................................................................54
2.4.1.1.4. Submit Application.....................................................................55
2.4.1.1.5. Resubmit Application.................................................................55
2.4.1.1.5.1. Rework by Staff (CareLine)............................................56
2.4.1.1.5.2. Rejected by Contractor....................................................56
2.4.1.1.6. Check Application Status........................................................... 57
2.4.1.1.7. Pay Connection Charge..............................................................60
2.4.1.1.7.1. View Payment History............................................................ 70
2.4.1.2. User : Contractor..................................................................................72
2.4.1.2.1. Technical Details........................................................................ 73
Page 2
2.4.1.2.2. Print Form & Upload Attachments............................................ 73

2.4.1.2.3. Reject Application......................................................................77
2.4.1.2.4. Submit Application.....................................................................79
2.4.1.2.5. Resubmit Application.................................................................80
2.4.1.3. User : Staff CareLine........................................................................... 81
2.4.1.3.1. Verify Application...................................................................... 82
2.4.1.3.1.1. Download/View Attachments..........................................82
2.4.1.3.1.2. Call Logs......................................................................... 84
2.4.1.3.2. Approve Application.................................................................. 85
2.4.1.3.3. Rework Application................................................................... 89
2.4.1.3.4. Cancel Application..................................................................... 92
2.4.1.3.5. Change Station........................................................................... 94
2.4.1.3.6. View Application Status............................................................. 95
2.4.2. Sub Module : Existing Premise.......................................................................96
2.4.2.1. User : Applicant................................................................................... 97
2.4.2.1.1. Create New Connection - Existing Premise...............................97
2.4.2.1.2. Create Profile............................................................................. 99
2.4.2.1.2.1. Personal/Company/Government Details.......................101
2.4.2.1.2.2. Premises Details............................................................ 102
2.4.2.1.2.3. Print Form & Upload Attachments............................... 104
2.4.2.1.3. Select Contractor......................................................................109
2.4.2.1.4. Submit Application...................................................................110
2.4.2.1.5. Resubmit Application............................................................... 110
2.4.2.1.5.1. Rework by Staff (CareLine).......................................... 111
2.4.2.1.5.2. Rejected by Contractor.................................................. 111
2.4.2.1.6. Check Application Status......................................................... 112
2.4.2.1.7. Pay Connection Charge............................................................ 115
2.4.2.1.7.1. View Payment History.......................................................... 125
2.4.2.2. User : Contractor................................................................................127
2.4.2.2.1. Technical Details...................................................................... 128
2.4.2.2.2. Print Form & Upload Attachments.......................................... 128
2.4.2.2.3. Reject Application....................................................................132
2.4.2.2.4. Submit Application...................................................................134
2.4.2.2.5. Resubmit Application...............................................................135
2.4.2.3. User : Staff CareLine......................................................................... 136
2.4.2.3.1. Verify Application.................................................................... 137
2.4.2.3.1.1. Download/View Attachments........................................138
2.4.2.3.1.2. Call Logs....................................................................... 139
2.4.2.3.2. Approve Application................................................................ 140
2.4.2.3.3. Rework Application................................................................. 142
2.4.2.3.4. Cancel Application................................................................... 144
2.4.2.3.5. View Application Status........................................................... 147
2.5. Module : Rewiring............................................................................................148
2.5.1. User : Applicant.................................................................................... 149
2.5.1.1. Create Rewiring Application.......................................................149
2.5.1.2. Pay Outstanding Balance............................................................ 150
Page 3
2.5.1.3. Create Profile.............................................................................. 159

2.5.1.3.1. Personal/Company/Government Details..........................160
2.5.1.3.2. Premises Details............................................................... 160
2.5.1.3.3. Print Form & Upload Attachments.................................. 162
2.5.1.4. Select Contractor.........................................................................167
2.5.1.5. Submit Application......................................................................168
2.5.1.6. Resubmit Application..................................................................168
2.5.1.6.1. Rework by Staff (CareLine).............................................169
2.5.1.6.2. Reject by Contractor........................................................ 169
2.5.1.7. Check Application Status............................................................ 170
2.5.1.8. Pay Connection Charge...............................................................173
2.5.1.8.1. View Payment History............................................................. 183
2.5.2. User : Contractor...................................................................................185
2.5.2.1. Technical Details......................................................................... 186
2.5.2.2. Print Form & Upload Attachments............................................. 186
2.5.2.3. Reject Application.......................................................................190
2.5.3. User : Staff CareLine............................................................................ 194
2.5.3.1. Verify Application....................................................................... 195
2.5.3.1.1. Download/View Attachments...........................................196
2.5.3.1.2. Call Logs.......................................................................... 197
2.5.3.2. Approve Application................................................................... 198
2.5.3.3. Rework Application.................................................................... 200
2.5.3.4. Cancel Application...................................................................... 202
2.5.3.5. View Application Status.............................................................. 205
2.6. Module : Change of Tenancy........................................................................... 206
2.6.1. User : New Owner.................................................................................207
2.6.1.1. Create Change of Tenancy Application.......................................207
2.6.1.2. Create Profile.............................................................................. 208
2.6.1.2.1. Personal/Company/Government Details..........................209
2.6.1.2.2. Premises Details............................................................... 209
2.6.1.2.3. Existing Owner Details.................................................... 211
2.6.1.2.4. Print Form & Upload Attachments.................................. 212
2.6.1.6. Pay Connection Charge...............................................................223
2.6.2. User : Existing Owner...........................................................................235
2.6.2.1. Create Close of Account..............................................................236
2.6.2.3. Pay Outstanding Balance............................................................ 238
2.6.2.4. Set Appointment Date................................................................. 249
2.6.2.5. Refund Details.............................................................................250
Page 4
2.6.2.5.1. Details Information.................................................................. 251

2.6.2.5.2. Print Form & Upload Attachment............................................ 251
2.6.3. User : Staff CareLine............................................................................ 262
2.6.3.1. Verify Application....................................................................... 263
2.6.3.1.1. Download/View Attachments...........................................264
2.6.3.1.2. Call Logs.......................................................................... 265
2.6.3.2. Approve Application................................................................... 267
2.6.3.3. Rework Application.................................................................... 269
2.6.3.5. View Application Status.............................................................. 272
2.7. Module : Searching.......................................................................................... 274
2.7.1. Dashboard............................................................................................. 275
2.7.1.1. Applicant..................................................................................... 275
2.7.1.2. Contractor....................................................................................275
2.7.1.3. Staff (CareLine).......................................................................... 275
2.7.2. Search EApplication............................................................................. 276
2.8. Module : Reporting.......................................................................................... 278
2.8.1. Search data............................................................................................ 279
2.8.2. Export data - Report..............................................................................280
Page 5
1. General Information
EApplication contains four (4) modules which are; Close of Account (COA), New
Connection (NC), Rewiring (RW) and Change of Tenancy (COT). New Connection
contains two (2) sub modules which are; New Connection - Newly Built (NC-NB) and
New Connection - Existing Premise (NC-EH).
All application will have a status at each stages. Status are as below;
1. Draft
2. Awaiting Contractor Submission (NC & RW)
3. Awaiting Existing Owner Submission (COT)
4. Application Submitted
5. Application Approved
6. Application Unsuccessful
7. Technical Application Rejected (NC & RW)
8. Rejected by Contractor (NC & RW)
9. Final Meter Reading (COA & COT)
10. Refund Deposit (COA & COT)
11. Connection Charge (NC & RW)
12. Meter Deposit (NC & RW)
13. Completed
Page 6
2. Getting Started
2.1.
Module : Login
Screen 1
1.
2.
3.
Insert Username
Insert Password
Click Login
Page 7
Screen 2
Example of:
1. Dashboard for Individual
2. Dashboard for Contractor
3. Dashboard for Staff (CareLine)
Page 8
2.2.
Module : Delete Application
Screen 1
Delete Application is ONLY applicable for application with status Draft

1. Click delete on selected EApplication No
Screen 2
1.
Click OK to confirm deletion
Page 9
2.3.
Module : Close of Account
2.3.1. User : Applicant

Screen 1
1.
Click Close of Account link on menu
Page 10
2.3.1.1.Create Close of Account

Screen 1
1.
2.
3.
Insert Account Number

Insert Identification Number
Click button Search
Screen 2
1
1.
2.
Confirm owner; Tick Yes

Click Next
Page 11
2.3.1.2.Pay Outstanding Balance

Screen 1
Account with outstanding balance (Amount billed is more than RM 0.00)

1. Click Pay Now
Account without outstanding balance (Amount billed is RM 0.00 and less)

1. Click Next
Page 12
Screen 2
1.
Click Agree
Page 13
Screen 3
1.
2.
Choose payment type

Click Proceed with Payment
Page 14
Screen 4
For Credit Card
1.
2.
Fill in Credit Card Information

Click Process Payment
Page 15
For Internet Banking (FPX)
Page 16
1.
2.
3.
4.
5.
Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue
Page 17
Screen 6
6.
7.
8.
9.
Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim
Page 18
Screen 7
1.
Click Click Here To Complete Transaction
Page 19
Screen 8
1.
Click Next
Page 20
2.3.1.2.1.
View Payment History
Screen 1
1.
Click View Payment History
Screen 2
1.
Click Print
Page 21
Screen 3
To export tax invoice:

1.
2.
3.
Click icon
Export this report
Choose File Format PDF
Click Export
Page 22
2.3.1.3.Set Appointment Date

Screen 1
1.
2.
3.
4.
5.
Select Date (date must be in between 7 to 14 days from today)

Select Time (time must be in between 9am to 5pm)
Choose Yes if meter board is accessible for TNB to access | No if meter board is
not accessible for TNB to access
Click Save
Click Ok (popup message will be appear)
Page 23
2.3.1.4.Refund Details
2.3.1.4.1.
Details Information
Screen 1
Refund by Cheque:
1.
2.
3.
4.
Choose Mode of Refund Cheque

Fill up Close of Account Form
Click Save
Click OK (popup message will be appear)
Page 24
Refund by Transfer to active account:
1. Choose Mode of Refund Transfer to my active TNB account

2. Fill up Close of Account Form (Please make sure your active TNB account is
registered with the same ID No)
3. Click Save
4. Click OK (popup message will be appear)
Page 25
2.3.1.4.2.
Print Form & Upload Attachments
Screen 1
1.
Click Print to print Close of Account Form
Page 26
Screen 2
To Export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 27
Screen 3
For Owner:
1.
2.
3.
4.
5.
Choose Owner Type Owner

Click Choose File or Browse File to select a document or photo for each attachment*
Select a document or photo
Double click on selected document or photo OR Click Open
Click Upload**
For Next of Kin:
1.
2.
3.
4.
5.
Choose Owner Type Next of Kin

Click Choose File or Browse File to select a document or photo for each attachment*
Click Upload**
*To enable the Signed Close of Account Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)
Page 28
Screen 4
1.
Click Ok
Page 29
2.3.1.5.Submit Application
Screen 1
1.
2.
Tick check box to agree with the Terms and Conditions

Click Submit
Page 30
Screen 2
1.
Click OK to complete your application*
*Once submitted, applicant will be receive an email notification. Application status will be update
to Application Submitted
Page 31
2.3.1.6.Resubmit Application
Screen 1
1.
Click on EApplication No hyperlink with Type of Application Close of Account

and Status Application Unsuccessful
Page 32
Screen 2
1.
Click Final Meter Reading progress bar
2.
3.
Re-select appointment date (if needed)

Click Save
4.
Click Refund Deposit progress bar
Page 33
Screen 3
1.
2.
3.
Update information and click Save or/and re-upload attachment* and click
Upload
Click Submit
Click Ok to complete your application
*You may upload one by one or by bulk (choose file for all attachment before upload)
Page 34
2.3.1.7.Check Application Status

Screen 1
1.
Click on EApplication No hyperlink with Type of Application Close of Account

and Status Application Submitted or Application Approved or Final Meter
Reading or Refund Deposit or Application Completed
Screen 2
1.
Monitor your application progress*
*At Final Bill stage, you may get an email notification of your refund. If your account still have
an outstanding balance, you are required to make payment in order to proceed.
Page 35
Screen 3
For status - Application Canceled
*This application is no longer available on EApplication System, if you want to proceed with this
account, you may create a new application.
Page 36
2.3.2. User : Staff CareLine
2.3.2.1.Verify Application
Screen 1
1.
Click the number to view a Close of Account list
2.
Click EApplication No hyperlink to view the details of application
Page 37
Page 38
2.3.2.1.1.
Download/View Attachments
Screen 1
Download All Attachment

1. Click Download All
Download per Attachment
1. Click Download on Link column
Screen 2
To extract Download All file

1. Open download folder
2. Right-click on zip file
3. Choose 7-Zip*
4. Choose Extract file to CA.....
5. Open folder
*Please make sure you are using 7-Zip to extract zip folder
Page 39
2.3.2.1.2.
Call Logs
Screen 1
For First time called

1. Tick check box on First time
2. Click Yes
Screen 2
For Second time called

1. Tick check box on Second time
2. Click Yes
Screen 3
For Third time called

1. Tick check box on Third time*
2. Click Ok
*Third time called will set the application to auto rework. Once confirm, applicant will be receive
an email notification. Application status will be update to Application Unsuccessful
Page 40
2.3.2.2.Approve Application
Screen 1
1.
Click Approve
Screen 2
Tick all mandatory check boxes

Select Type of COA (COT Type 3 | COT Type 4)
Click Confirm*
*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Approved
Page 41
Screen 3
1.
2.
Upon successful approval, you will get a COA No return by ECIBS

A message Successfully transport int ECIBS will be appear
Page 42
2.3.2.3.Rework Application
Screen 1
1.
Click Rework
Screen 2
1.
2.
3.
4.
Select reason of rework

Click Confirm*
to Application Unsuccessful
Page 43
2.3.2.4.Cancel Application
Screen 1
1.
Click Cancel
Screen 2
1.
2.
3.
4.
Insert reason of cancel

Click Confirm*
to Application Canceled
Page 44
2.3.2.5.View Application Status

Screen 1
1.
Click View Status
Screen 2
1.
Monitor application progress
Page 45
2.4.
Module : New Connection
2.4.1.Sub Module : Newly Built

2.4.1.1. User : Applicant
2.4.1.1.1.
Create New Connection - Newly Built
Screen 1
1.
Click Open an Account: For Newly Built Premise link on menu
Page 46
2.4.1.1.2.
Create Profile
Screen 1
1. Choose Account Type
2.4.1.1.2.1. Personal/Company Details

Screen 1
For Individual:
Page 47
1.
2.
3.
Fill up Individual details

Click Save & Continue*
Click OK
For Company/Society:
1.
2.
3.
Fill up Company/Society details

Click OK
*Once application saved, account type is locked
Page 48
2.4.1.1.2.2. Premises Details

Screen 1
1.
2.
3.
4.
Fill up Details of Premise

Select Supply Required Date*
Click Save & Continue
Click OK
*Supply Required Date must be more than 7 working days from current date
Page 49
2.4.1.1.2.3. Print Form & Upload Attachments

Screen 1
For Individual
1.
2.
3.
4.
5.
Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Double click the selected document or photo OR click Open
Click Upload**
*To enable the Completed & Signed Application Form field, please click Print
Page 50
1.
2.
3.
4.
5.

Click Upload**
Page 51
Screen 2
1. Click OK
Screen 3
1. Click Click To View to view attachment uploaded
Page 52
Screen 4
Page 53
To export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 54
2.4.1.1.3.
Select Contractor
Screen 1
1.
2.
Select State
Select Contractor
2.4.1.1.4.
Submit Application
Screen 1
1.
2.
Click Save*
Click OK to completed your application
*Once saved, an email notification will be send to both applicant and contractor. Application
status will be update to Awaiting Contractor Submission
Page 55
2.4.1.1.5.
Resubmit Application
2.4.1.1.5.1. Rework by Staff (CareLine)

Screen 1
1.
Click on EApplication No hyperlink with Type of Application New Connection Newly Built and Status Application Unsuccessful
Screen 2
1. To update information, click on select tab*

2. To re-submit; click Re-Submit Application on Attachment tab
*to enable Completed & Signed Application Form field, please click Print
Page 56
2.4.1.1.5.2. Rejected by Contractor

Screen 1
1.
Click on EApplication No hyperlink with Type of Application New Connection Newly Built and Status Rejected by Contractor
Screen 2
1.
2.
3.
4.
Select State
Select Contractor
Click Save
Click OK
Page 57
2.4.1.1.6.
Check Application Status
Screen 1
1. Click on EApplication No hyperlink with Type of Application New Connection Newly Built and Status Application Submitted or Application Approved or
Connection Charged or Meter Deposit or Application Completed
Page 58
Screen 2
1.
Page 59
Screen 3
Page 60
2.4.1.1.7.
Pay Connection Charge
Screen 1
From Dashboard:
1.
Click Pay Now link on dashboard
From Application Status:
1.
2.
Click EApplicationNo hyperlink

Click here
Page 61
Screen 2
1.
Click Pay Now
Page 62
Screen 3
2.
Click Agree
Page 63
Screen 4
1.
2.
Choose payment type

Page 64
Screen 5
For Credit Card
1.
2.

Page 65
Page 66
1.
2.
3.
4.
5.
Click OK to proceed
Page 67
Screen 6
1.
2.
3.
4.

Insert TAC or iCode
Click Confrim
Page 68
Screen 7
1.
Page 69
Screen 8
1.
Click Next
2.4.1.1.7.1. View Payment History

Screen 1
1.
Page 70
Screen 2
1.
Click Print
Page 71
Screen 3

1.
2.
3.
Click icon
Export this report
Click Export
Page 72
2.4.1.2. User : Contractor

Screen 1
1. Click on EApplication No hyperlink with Type of Application New Connection Newly Built Premise and Status Awaiting Contractors Submission
2.4.1.2.1.
Technical Details
Screen 1
1.
2.
3.
Fill up the Technical Application Form

Click Ok
Page 73
2.4.1.2.2.
Screen 1
1.
2.
3.
4.
5.
Click Print (To enable Signed A Form (Part 2) attachment field)

Click Choose File of Browse File
Choose file
Double click on chosen file or Click Open*
Click Upload**
Page 74
Screen 2
1.
Click OK
Page 75
Screen 2
Page 76
To export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 77
2.4.1.2.3.
Reject Application
Screen 1
1.
Click Reject
Screen 2
1.
2.
Insert reason of reject

Click Confirm*
Page 78
Screen 3
1.
Click OK
Page 79
2.4.1.2.4.
Submit Application
Screen 1
1. Tick check box to Agree with the Terms & Condition

2. Click Submit*
*Once submitted, an email notification will be send to both applicant and contractor. Application
status will be update to Application Submitted
Screen 2
1.
Click OK to complete the application
Page 80
2.4.1.2.5.
Screen 1
1.
2.
Click Re-submit Application*

Click OK
*Once submitted, an email notification will be send to contractor. Application status will be
update to Application Submitted
Page 81
2.4.1.3. User : Staff CareLine
2.4.1.3.1.
Verify Application
Screen 1
1.
2.
Page 82
Page 83
2.4.1.3.1.1. Download/View Attachments

Screen 1

Screen 2

3. Choose 7-Zip*
5. Open folder
Page 84
2.4.1.3.1.2. Call Logs

Screen 1

2. Click Yes
Screen 2

2. Click Yes
Screen 3

2. Click Ok
Page 85
2.4.1.3.2.
Approve Application
Screen 1
1.
Click Approve
Screen 2
1.
2.
Insert applications postcode

Click Search
Page 86
Screen 3
1.
2.
Search NRStation OR STREET for that application

Click SELECT on selected column
Page 87
Screen 4
1. Tick all mandatory check boxes

2. Click Confirm*
Page 88
Screen 5
1.
2.
Upon successful approval, you will get a NC No return by ECIBS

Page 89
2.4.1.3.3.
Rework Application
Screen 1
1.
Click Rework
Page 90
Screen 2
Page 91
1. Choose the user to rework

2. Select or tick the rework reason
3. Tick all mandatory check box on the check list
4. Click Confirm*
5. Click OK
Page 92
2.4.1.3.4.
Cancel Application
Screen 1
1.
Click Cancel
Screen 2
Page 93
1. Insert reason of cancellation

2. Tick all mandatory check list
3. Click Confirm*
4. Click OK
Page 94
2.4.1.3.5.
Change Station
Screen 1
1.
Click Change Station
Screen 2
1.
2.
3.
4.
Select State
Select Station
Click Change Station
Click OK
Page 95
2.4.1.3.6.
View Application Status
Screen 1
1.
Click View Status
Screen 2
1.

Page 96
2.4.2.Sub Module : Existing Premise

2.4.2.1. User : Applicant
Screen 1
1.
Click Open Account: For Existing Premise link on menu
2.4.2.1.1.
Create New Connection - Existing Premise
Screen 1
1.
Choose search by Account No or Address
Page 97
Screen 2
Search by Account No:
1.
2.
3.

Click button Search
4.
5.

Click Next
Page 98
Screen 3
Search by Address:
1.
2.
Insert postcode
Click Search
3.
4.
Search your address street

Click SELECT
Page 99
5.
6.
Filter your House No

Click SELECT
Page 100
2.4.2.1.2.
Create Profile
Screen 1
1.
Choose Account Type
Page 101
2.4.2.1.2.1. Personal/Company/Government Details

Screen 1
For Individual:
1.
2.
3.

Click OK
Page 102
1.
2.
3.

Click OK
Page 103
2.4.2.1.2.2. Premises Details

Screen 1
1.
2.
3.
4.

Click OK
Page 104
2.4.2.1.2.3. Print Form & Upload Attachments

Screen 1
For Individual
1.
2.
3.
4.
5.

Click Upload**
Page 105
1.
2.
3.
4.
5.

Click Upload**
Page 106
Screen 2
1.
Click OK
Screen 3
1.
Click Click To View to view attachment uploaded
Page 107
Screen 4
Page 108
To export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 109
2.4.2.1.3.
Select Contractor
Screen 1
1.
2.
Select State
Select Contractor
2.4.2.1.4.
Submit Application
Screen 1
1.
2.
Click Save*
Page 110
2.4.2.1.5.
2.4.2.1.5.1. Rework by Staff (CareLine)

Screen 1
1.
Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Application Unsuccessful
Screen 2
1.
2.
To update information, click on select tab*

To re-submit; click Re-Submit Application on Attachment tab
Page 111
2.4.2.1.5.2. Rejected by Contractor

Screen 1
1.
Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Rejected by Contractor
Screen 2
1.
2.
3.
4.
Select State
Select Contractor
Click Save
Click OK
Page 112
2.4.2.1.6.
Check Application Status
Screen 1
1.
Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Application Submitted or Application Approved or
Page 113
Screen 2
1.
Page 114
Screen 3
Page 115
2.4.2.1.7.
Pay Connection Charge
Screen 1
From Dashboard:
1.
1.
2.

Click here
Page 116
Screen 2
1.
Click Pay Now
Page 117
Screen 3
1.
Click Agree
Page 118
Screen 4
1.
2.
Choose payment type

Page 119
Screen 5
For Credit Card
1.
2.

Page 120
Page 121
1.
2.
3.
4.
5.
Click OK to proceed
Page 122
Screen 6
1.
2.
3.
4.

Insert TAC or iCode
Click Confrim
Page 123
Screen 7
1.
Page 124
Screen 8
1.
Click Next
2.4.2.1.7.1. View Payment History

Screen 1
1.
Page 125
Screen 2
1.
Click Print
Page 126
Screen 3

1.
2.
3.
Click icon
Export this report
Click Export
Page 127
2.4.2.2. User : Contractor

Screen 1
1.
Click on EApplication No hyperlink (with Status - Awaiting Contractor Submission)
2.4.2.2.1.
Technical Details
Screen 1
1.
2.
3.

Click Ok
Page 128
2.4.2.2.2.
Screen 1
1.
2.
3.
4.
5.

Choose file
Click Upload**
Page 129
Screen 2
1.
Click OK
Page 130
Screen 2
Page 131
To export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 132
2.4.2.2.3.
Reject Application
Screen 1
1.
Click Reject
Screen 2
1.
2.

Click Confirm*
Page 133
Screen 3
1.
Click OK
Page 134
2.4.2.2.4.
Submit Application
Screen 1
1.
2.
Tick check box to Agree with the Terms & Condition

Click Submit*
Screen 2
1.
Page 135
2.4.2.2.5.
Screen 1
1.
2.

Click OK
Page 136
2.4.2.3. User : Staff CareLine
2.4.2.3.1.
Verify Application
Screen 1
1.
1.
Page 137
Page 138
2.4.2.3.1.1. Download/View Attachments

Screen 1

Screen 2

3. Choose 7-Zip*
5. Open folder
Page 139
2.4.2.3.1.2. Call Logs

Screen 1

2. Click Yes
Screen 2

2. Click Yes
Screen 3

2. Click Ok
Page 140
2.4.2.3.2.
Approve Application
Screen 1
1.
Click Approve
Screen 4
1.
2.

Click Confirm*
Page 141
Screen 5
1.
2.

Page 142
2.4.2.3.3.
Rework Application
Screen 1
1.
Click Rework
Page 143
Screen 2
Page 144
1.
2.
3.
4.
5.
Choose the user to rework

Select or tick the rework reason
Tick all mandatory check box on the check list
Click Confirm*
Click OK
Page 145
2.4.2.3.4.
Cancel Application
Screen 1
1.
Click Cancel
Page 146
Screen 2
1.
2.
3.
4.
Insert reason of cancellation

Tick all mandatory check list
Click Confirm*
Click OK
Page 147
2.4.2.3.5.
View Application Status
Screen 1
1.
Click View Status
Screen 2
1.

Page 148
2.5.
Module : Rewiring
2.5.1. User : Applicant

Screen 1
1.
Click Rewiring link on menu
2.5.1.1.Create Rewiring Application

Screen 1
1.
2.
3.

Click button Search
Page 149
Screen 2
1.
2.

Click Next
Page 150

Screen 1

1.
Click Pay Now

1. Click Next
Page 151
Screen 2
1.
Click Agree
Page 152
Screen 3
1.
2.
Choose payment type

Page 153
Screen 4
For Credit Card
1.
2.

Page 154
Page 155
1.
2.
3.
4.
5.
Click OK to proceed
Page 156
Screen 6
1.
2.
3.
4.

Insert TAC or iCode
Click Confrim
Page 157
Screen 7
1.
Page 158
Screen 8
1.
Click Next
Page 159
2.5.1.3.Create Profile
2.5.1.3.1.
Personal/Company/Government Details
Screen 1
For Individual:
1.
2.
3.

Click OK
Page 160
1.
2.
3.

Click OK
Page 161
2.5.1.3.2.
Premises Details
Screen 1
1.
2.
3.
4.

Click OK
Page 162
2.5.1.3.3.
Screen 1
For Individual
1.
2.
3.
4.
5.

Click Upload**
Page 163
1.
2.
3.
4.
5.

Click Upload**
Page 164
Screen 2
1.
Click OK
Screen 3
1.
Page 165
Screen 4
Page 166
To export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 167
2.5.1.4.Select Contractor
Screen 1
1.
2.
Select State
Select Contractor
Screen 1
1.
2.
Click Save*
Page 168
2.5.1.6.1.
Rework by Staff (CareLine)
Screen 1
1.
Click on EApplication No hyperlink with Type of Application Rewiring and

Status Application Unsuccessful
Screen 2
1.
2.

Page 169
2.5.1.6.2.
Reject by Contractor
Screen 1
1.
Click on EApplication No hyperlink with Type of Application Rewiring and

Status Rejected by Contractor
Screen 2
1.
2.
3.
4.
Select State
Select Contractor
Click Save
Click OK
Page 170

Screen 1
1.
Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Application Submitted or Application Approved or
Page 171
Screen 2
1.
Page 172
Screen 3
Page 173
2.5.1.8.Pay Connection Charge

Screen 1
From Dashboard:
1.
1.
2.

Click here
Page 174
Screen 2
1.
Click Pay Now
Page 175
Screen 3
1.
Click Agree
Page 176
Screen 4
1.
2.
Choose payment type

Page 177
Screen 5
For Credit Card
1.
2.

Page 178
Page 179
1.
2.
3.
4.
5.
Click OK to proceed
Page 180
Screen 6
1.
2.
3.
4.

Insert TAC or iCode
Click Confrim
Page 181
Screen 7
1.
Page 182
Screen 8
1.
Click Next
2.5.1.8.1.
Screen 1
1.
Page 183
Screen 2
1.
Click Print
Page 184
Screen 3

1.
2.
3.
Click icon
Export this report
Click Export
Page 185
2.5.2. User : Contractor

Screen 1
1.
Click on EApplication No hyperlink with Type of Application Rewiring and Status

Awaiting Contractors Submission
2.5.2.1.Technical Details
Screen 1
1.
2.
3.

Click Ok
Page 186
2.5.2.2.Print Form & Upload Attachments

Screen 1
1.
2.
3.
4.
5.

Choose file
Click Upload**
Page 187
Screen 2
1.
Click OK
Page 188
Screen 2
Page 189
To export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 190
2.5.2.3.Reject Application
Screen 1
1.
Click Reject
Screen 2
1.
2.

Click Confirm*
Page 191
Screen 3
1.
Click OK
Page 192
Screen 1
1.
2.
Tick check box to Agree with the Terms & Condition

Click Submit*
Screen 2
1.
Page 193
Screen 1
1.
2.

Click OK
Page 194
Screen 1
1.
2.
Page 195
Page 196
2.5.3.1.1.
Screen 1

Screen 2

3. Choose 7-Zip*
5. Open folder
Page 197
2.5.3.1.2.
Call Logs
Screen 1

2. Click Yes
Screen 2

2. Click Yes
Screen 3

2. Click Ok
Page 198
Screen 1
1.
Click Approve
Screen 4
1.
2.

Click Confirm*
Page 199
Screen 5
1.
2.

Page 200
Screen 1
1.
Click Rework
Page 201
Screen 2
Page 202
1.
2.
3.
4.
5.
Choose the user to rework

Select or tick the rework reason
Tick all mandatory check box on the check list
Click Confirm*
Click OK
Page 203
Screen 1
1.
Click Cancel
Page 204
Screen 2
1.
2.
3.
4.
Insert reason of cancellation

Tick all mandatory check list
Click Confirm*
Click OK
Page 205

Screen 1
1.
Click View Status
Screen 2
1.
Page 206
2.6.
Module : Change of Tenancy
2.6.1. User : New Owner
2.6.1.1.Create Change of Tenancy Application

Screen 1
1.
Click Change of Tenancy link on menu
Page 207
Screen 2
1.
2.
Read the declaration

Click Proceed
Screen 2
1.
2.
Insert TNB Account No

Click Search
Page 208
2.6.1.2.Create Profile
Screen 1
1.
Select Account Type
2.6.1.2.1.
Personal/Company/Government Details
Screen 1
For Individual Account Type:
1.
2.
3.
Fill in Individual details

Click OK
Page 209
1.
2.
3.
Fill in Company/Society details

Click OK
*Once application saved, Account Type is locked
Page 210
2.6.1.2.2.
Premises Details
Screen 1
1.
2.
3.
4.
Fill in Details of Premise information

Select Supply required date*
Click OK
Page 211
2.6.1.2.3.
Existing Owner Details
Screen 1
1. Insert Existing owners mobile number (please make sure the number is not the same
with your mobile number)
2. Insert Existing owners email address* (please make sure the email is not the same
with your email username)
3. Click Save & Continue
*Existing owner needs to register or login using this email to continue your application
Page 212
2.6.1.2.4.
Screen 1
For Individual
1.
2.
3.
4.
5.

Click Upload**
Page 213
1.
2.
3.
4.
5.

Click Upload**
Page 214
Screen 2
1.
Click OK
Page 215
Screen 3
1.
Page 216
Screen 4
Page 217
To export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 218
Screen 1
1. Tick on check box I hereby agree with the Terms and Conditions
2. Click Next*
3. Click Done to complete the application
*Once submitted, applicant will be receive an email notification. Application Status will be
Page 219
Screen 1
1.
Click on EApplication No hyperlink with Type of Application Change of Tenancy

Screen 2
1.
2.

Page 220

Screen 1
1.

and Status Application Submitted or Application Approved or Connection
Charged or Meter Deposit or Application Completed
Page 221
Screen 2
1.
Page 222
Screen 3
Page 223
2.6.1.6.Pay Connection Charge

Screen 1
From Dashboard:
1.
1.
2.

Click here
Page 224
Screen 2
1.
Click Next
Page 225
Screen 3
1.
Click I Agree
Page 226
Screen 4
1.
2.
Choose payment type

Page 227
Screen 5
For Credit Card
1.
2.

Page 228
Page 229
1.
2.
3.
4.
5.
Click OK to proceed
Page 230
Screen 6
1.
2.
3.
4.

Insert TAC or iCode
Click Confrim
Page 231
Screen 7
1. Click Click Here To Complete Transaction
Page 232
Screen 8
1. Click Next
2.6.1.6.1.
Screen 1
1.
Page 233
Screen 2
1.
Click Print
Page 234
Screen 3

1.
2.
3.
Click icon
Export this report
Click Export
Page 235
2.6.2. User : Existing Owner
2.6.2.1.Create Close of Account

Screen 1
1. Click on EApplication No hyperlink with status of Awaiting Existing Owner

Submission
Screen 2
1. Verify Account No
2. Insert Identification No (used to be registered with the account no)
3. Click Search
1.
2.
Select Yes
Click Next
Page 236
Screen 3
1.
Click Proceed
Screen 1
1.
Click I wish to Cancel
Page 237
Screen 2
1.
2.

Click Confirm*
Page 238

Screen 1

1.
Click Pay Now

1. Click Next
Page 239
Screen 2
1.
Click I Agree
Page 240
Screen 3
1.
2.
Choose payment type

Page 241
Screen 4
For Credit Card
1.
2.

Page 242
Page 243
1.
2.
3.
4.
5.
Click OK to proceed
Page 244
Screen 6
1.
2.
3.
4.

Insert TAC or iCode
Click Confrim
Page 245
Screen 7
1.
Page 246
Screen 8
1.
Click Next
Page 247
2.6.2.3.1.
Screen 1
1.
Screen 2
1.
Click Print
Page 248
Screen 3

1.
2.
3.
Click icon
Export this report
Click Export
Page 249
2.6.2.4.Set Appointment Date

Screen 1
1.
2.
3.
4.
5.
Select Date (date must be in between 7 to 14 days from today)

Select Time (time must be in between 9am to 5pm)
Choose Yes if meter board is accessible for TNB to access | No if meter board
is not accessible for TNB to access
Click Save
Click Ok (popup message will be appear)
Page 250
2.6.2.5.Refund Details
2.6.2.5.1.
Details Information
Screen 1
Refund by Cheque:
1.
2.
3.
4.
Choose Mode of Refund Cheque

Fill up Close of Account Form
Click Save
Page 251
Refund by Transfer to active account:
1.
2.
3.
4.
Choose Mode of Refund Transfer to my active TNB account

Fill up Close of Account Form (Please make sure your active TNB account is
registered with the same ID No)
Click Save
Page 252
2.6.2.5.2.
Print Form & Upload Attachment
Screen 1
1.
Click Print to print Close of Account Form
Page 253
Screen 2
To Export File
1.
2.
3.
Click icon
Export this report
Click Export
Page 254
Screen 3
For Owner:
1.
2.
3.
4.
5.
Choose Owner Type Owner

Click Choose File or Browse File to select a document or photo for each
attachment*
Click Upload**
For Next of Kin:
1.
2.
3.
4.
5.
Choose Owner Type Next of Kin

Click Choose File or Browse File to select a document or photo for each
attachment*
Click Upload**
Page 255
Screen 4
1.
Click Ok
Page 256
Screen 1
1.
2.
Tick check box to agree with the Terms and Conditions

Click Submit
Page 257
Screen 1
1.

Page 258
Screen 2
1.
2.
Click Resubmit
Click Ok to complete your application
Page 259

Screen 1
1.

and Status Application Submitted or Application Approved or Connection
Charged or Meter Deposit or Application Completed
Page 260
Screen 2
1.
Monitor your application progress*
*At Final Bill stage, you may get an email notification of your refund. If your account still have
an outstanding balance, you are required to make payment in order to proceed.
Page 261
Screen 3
Page 262
Screen 1
1.
2.
Page 263
2.6.3.1.1.
Screen 1

Page 264
Screen 2

3. Choose 7-Zip*
5. Open folder
Page 265
2.6.3.1.2.
Call Logs
Screen 1
There are TWO (2) call logs; New Owner and Existing Owner. Please make sure you
click on the right table of owner
Page 266
Screen 2

2. Click Yes
Screen 3

2. Click Yes
Screen 3

2. Click Ok
Page 267
Screen 1
1.
Click Approve
Screen 2
1.
2.

Click Confirm*
Page 268
Screen 3
1.
2.
Upon successful approval, you will get a COA No return by ECIBS

Page 269
Screen 1
2.
Click Rework
Screen 2
1.
Select the user/owner to rework
Page 270
Screen 3
1.
2.
3.
4.
Select reason of rework

Click Confirm*
*Once confirm, applicant (selected owner) will be receive an email notification. Application
Status will be update to Application Unsuccessful
Page 271
Screen 1
1.
Click Cancel
Screen 2
1.
2.
3.
4.

Click Confirm*
*Once confirm, both of user/owner will be receive an email notification. Application Status will
be update to Application Canceled
Page 272

Screen 1
1.
2.
Click View Status (New Owner) to view status of move in

Click View Status (Existing Owner) to view status of move out
Screen 2
Page 273
1.
Page 274
2.7.
Module : Searching
2.7.1. Dashboard
2.7.1.1.Applicant
Screen 1
1.
Insert keyword to filter on each of row
2.7.1.2.Contractor
Screen 1
1.
Page 275
2.7.1.3.Staff (CareLine)
Screen 1
1.
OR
1.
Key in Eapplication No at EApplication No text box on the top
2.
Click
icon search
Page 276
2.7.2. Search EApplication

Screen 1
1.
Click Search
e-Application on menu link
Screen 1
1. Select EApplication
2. Insert keyword to search
3. Click Search
Page 277
Screen 1
1.
Click on EApplication No hyperlink
Screen 1
1.
Monitor EApplication
Page 278
2.8.
Module : Reporting
Screen 1
1.
Click Overall Reporting on menu link
2.
Click on Type of Report
Page 279
2.8.1. Search data

Screen 1
1.
2.
3.
Select State >> Station

Select Start Date >> End Date
Click Search
Screen 1
1.
Click on numbering in table to view report list
Page 280
2.8.2. Export data - Report

Screen 1
1.
2.
3.
4.
5.
Click Export PDF to export in .pdf format

Click Export XLS to export in .xls format
Click Export XLS to export in .xlsx format
Click Export RTF to export in .rtf format
Click Export CSV to export in .csv format
Page 281

User Manual for EApplication System

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User Manual for EApplication System

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User Manual

2.4.1.2.2. Print Form & Upload Attachments............................................ 73

2.5.1.3. Create Profile.............................................................................. 159

2.6.2.5.1. Details Information.................................................................. 251

1. Dashboard for Individual

2. Dashboard for Contractor

3. Dashboard for Staff (CareLine)

Module : Delete Application

Delete Application is ONLY applicable for application with status Draft

Click OK to confirm deletion

Module : Close of Account

2.3.1. User : Applicant

Click Close of Account link on menu

2.3.1.1.Create Close of Account

Insert Account Number

Confirm owner; Tick Yes

2.3.1.2.Pay Outstanding Balance

Account with outstanding balance (Amount billed is more than RM 0.00)

Account without outstanding balance (Amount billed is RM 0.00 and less)

Choose payment type

Fill in Credit Card Information

For Internet Banking (FPX)

Login to your select Retail Banking or Corporate Banking

Click Click Here To Complete Transaction

View Payment History

Click View Payment History

To export tax invoice:

2.3.1.3.Set Appointment Date

Select Date (date must be in between 7 to 14 days from today)

Choose Mode of Refund Cheque

Refund by Transfer to active account:

1. Choose Mode of Refund Transfer to my active TNB account

Print Form & Upload Attachments

Click Print to print Close of Account Form

Choose Owner Type Owner

For Next of Kin:

Choose Owner Type Next of Kin

Tick check box to agree with the Terms and Conditions

Click OK to complete your application*

Click on EApplication No hyperlink with Type of Application Close of Account

Click Final Meter Reading progress bar

Re-select appointment date (if needed)

Click Refund Deposit progress bar

2.3.1.7.Check Application Status

Click on EApplication No hyperlink with Type of Application Close of Account

Monitor your application progress*

2.3.2. User : Staff CareLine

Click the number to view a Close of Account list

Click EApplication No hyperlink to view the details of application

Download All Attachment

To extract Download All file

For First time called

For Second time called

For Third time called

Tick all mandatory check boxes

Upon successful approval, you will get a COA No return by ECIBS

Select reason of rework

Insert reason of cancel

2.3.2.5.View Application Status

Click View Status

Monitor application progress

Module : New Connection