JAMSA NDT PANAM, S.A.

Welding QA/QC Inspection and

Consulting
Quality Management Manual

TAG:
PROC-G-002
Version:
1.0
Effective since:
September 2014

Procedure to review service

requests and orders.

JAMSA NDT S.A.

Controlled document, prohibited its total or partial reproduction without authorization.

Page 1 of 7

TAG:
PROC-G-002
Version:
1.0
Effective since:
September 2014

JAMSA NDT PANAM, S.A.

Welding QA/QC Inspection and
Consulting
Quality Management Manual

CONTROLLED DOCUMENT
PROC-G-002 Procedure to review service requests and orders.
Controlled Copy No. : 001

Name

Occupation
or function

Eng. Juan Arvalo

Supervisor

2014-09

Review:

Eng. Mario Muoz Wong

General
Manager

2014-09

Approved:

Eng. Mario Muoz Wong

General
Manager

2014-09

Developed:

Signature

Date

Document location: Administrative archive

Changes control
Status
Valid

Validity start
date
2014-09-25

Review
01

Change description
None (original version).

Develop

Reviewed

Approved

JAP

MMW

MMW

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JAMSA NDT PANAM, S.A.

Welding QA/QC Inspection and
Consulting
Quality Management Manual

TAG:
PROC-G-002
Version:
1.0
Effective since:
September 2014

INDEX
1.

OBJECTIVE AND SCOPE ____________________________________________ 4

2.

DEFINITIONS AND NOTATIONS ______________________________________ 4

3.

REFERENCES. ____________________________________________________ 4

4.

MAIN BODY _____________________________________________________ 4

4.1.

Service requests and orders review process diagram _________________________ 5

4.2.

Description of the procedure to review service requests and orders. ____________ 6

5.

6.

RESPONSIBILITIES. ________________________________________________ 7
5.1.

General Manager _____________________________________________________ 7

5.2.

Administrative Manager ________________________________________________ 7

5.3.

Technical Manager ____________________________________________________ 7

RELATED FORMS _________________________________________________ 7

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JAMSA NDT PANAM, S.A.

Welding QA/QC Inspection and
Consulting
Quality Management Manual

TAG:
PROC-G-002
Version:
1.0
Effective since:
September 2014

1. OBJECTIVE AND SCOPE

This document lists and describes the steps for Jamsa, to conduct a review of service
requests and orders. Specifically determine the suitability of the inspection body to
perform the requested services and study the capacity to fulfill them.

2. DEFINITIONS AND NOTATIONS

Use of this this procedure definitions and notations listed in the reference documents
thereof.

3. REFERENCES.

ISO/IEC 17020

4. MAIN BODY
The review of orders and requests is simply done so to respond to the customer as soon
as possible. Still Jamsa performs a series of checks and inspections to generate an
adequate supply both in terms of the service and compliance with quality system
requirements.

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JAMSA NDT PANAM, S.A.

Welding QA/QC Inspection and
Consulting
Quality Management Manual

4.1. Service requests and orders review process diagram

Controlled document, prohibited its total or partial reproduction without authorization.

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TAG:
PROC-G-002
Version:
1.0
Effective since:
September 2014

JAMSA NDT PANAM, S.A.

Welding QA/QC Inspection and
Consulting
Quality Management Manual

TAG:
PROC-G-002
Version:
1.0
Effective since:
September 2014

4.2. Description of the procedure to review service requests and orders.

1) The client makes the initial contact, requesting a particular service.
2) The general manager receives the request and makes a preliminary review to
determine the suitability of the same, with respect to the services provided by
Jamsa.
3) The general management, if necessary, expanding request details regarding the
requested service.
4) The wide client the details of your application (in this step can make a preliminary
visit to the project) and refers to general management.
5) Having clarified the details regarding the application, general manager transmits
the details of the request to the administrative and technical management.
6) The administrative management sharpens financial details (resources necessary
for carrying out the service), administrative (data from the new customer, a
customer record is created or an existing one is extended to be a customer of
Jamsa, necessary forms are forwarded to assurance quality) and logistics
(transport, accommodation staff, etc.). Assigned technical management personnel
and technical equipment to perform the service, set schedule of activities,
procedures performed quality assurance (review of calibration of equipment,
personnel qualifications).
7) The general management, having collected the information submitted by the
administrative and technical management, makes formal customer quote.
8) The customer reviews and considers the contribution, be favorable purchase order
issued for carrying out the required service.
9) The general management, having received the approval of the levy has the
resources necessary for performance of the service.
10) Then the administrative management believes the respective file where records
rests service startup (Letter of no conflict of interest with the client, format data
confidentiality and customer service and other documents generated during the
execution of the service) Likewise, the technical management assigns qualified
personnel for service as well as equipment and sets the timetable for implementing
the service.

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JAMSA NDT PANAM, S.A.

Welding QA/QC Inspection and
Consulting
Quality Management Manual

TAG:
PROC-G-002
Version:
1.0
Effective since:
September 2014

5. RESPONSIBILITIES.

5.1. General Manager

1)
2)
3)
4)

Receive and verify customer requests.

Check details of the services requested.
Establish the general parameters of the service, to draft a proper quotation.
Approve quote drafted by the administrative management.

5.2. Administrative Manager

1) Calculate financial details regarding service delivery costs and logistics.
2) Archive documents and register the service request process.
3) Write quotation according to parameters set by senior management.

5.3. Technical Manager

1) Check technical details of the application, to establish suitability of the service
according to the capacity of Jamsa.
2) Assign technical staff and equipment for the service.
3) Set the schedule of service provision to include in the offer.

6. RELATED FORMS

1. FOR-G-004 format for reviewing requests, tenders and contracts.

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