Вы находитесь на странице: 1из 11

Q1 2016 Safety and Security Self Assessment Q1 2016

GUEST SAFETY + SECURITY


100.01 Protection of Guest Identity

Guests will enjoy privacy while hotels will follow local legislation regarding record keeping.

Do you know your local legal requirement for gathering guest information?
Yes

N/A Example of Suggested Best Practices

Do you work with IT and accounting to determine where and how any record containing personal
guest information is stored and secured?
Yes

No

No

N/A Example of Suggested Best Practices

Is your staff trained in guest identity protection?


Yes

No

N/A Example of Suggested Best Practices

100.02 Control of Guest Identity


Guest identity will be checked when necessary to meet legal or operational requirements.

Do your check-in procedures ensure that guest name on credit cards and registration cards match
the name in the reservation system?
Yes

N/A Example of Suggested Best Practices

Do you have procedures for checking identity if a guest asks for a new room key?
Yes

No

No

N/A Example of Suggested Best Practices

Do your procedures ensure that a new room key locks out previously issued room keys?
Yes

No

N/A Example of Suggested Best Practices

100.03 Doors and Locks

Guests will enjoy privacy and not suffer any loss during their stay.

Do you have electronic locks that keep an audit trail of events?

Yes

N/A Example of Suggested Best Practices

Are your guest room doors self-closing and self-locking?


Yes

No

No

N/A Example of Suggested Best Practices

Are your keys marked with hotel name and room number?
Yes

No

N/A Example of Suggested Best Practices

100.04 Staff procedures for accessing guest rooms


Guests will enjoy privacy during their stay.

Is staff trained in a specific procedure making them knock and identify themselves before entering a
guest room?
Yes

N/A Example of Suggested Best Practices

Do staff ask for permission before entering a room when the guest is present?
Yes

No

No

N/A Example of Suggested Best Practices

Do you have a procedure for checking rooms that have a Do Not Disturb sign or refuse service for a
prolonged period?
Yes

No

N/A Example of Suggested Best Practices

100.06 Cloakrooms and locker rooms

No guest will suffer any loss during their stay.

Are cloakrooms monitored by employees or CCTV?


Yes

No

N/A Example of Suggested Best Practices

Are signs prominently placed to inform users that the hotel does not accept liability for loss?

Yes

No

N/A Example of Suggested Best Practices

Is liability limitation information included on receipts given to guests?


Yes

No

N/A Example of Suggested Best Practices

100.07 Parking Facilities

No guest will suffer any loss during their stay.

Are parking facilities monitored by employees or CCTV?


Yes

N/A Example of Suggested Best Practices

Does the car park have a clearly marked and secured perimeter?
Yes

No

No

N/A Example of Suggested Best Practices

Is the car park well-lit in all areas?


Yes

No

N/A Example of Suggested Best Practices

100.08 Warning and Safety Information Signs

Safety information will be prominently placed for guest information.

Are lift lobbies marked with signs warning against use of elevators (lifts) during fire alarms?

Yes

N/A Example of Suggested Best Practices

Do you use "warning wet floor" signs when cleaning floors with slippery surfaces?
Yes

No

No

N/A Example of Suggested Best Practices

Are all external doors on fire escapes marked with signs saying "Fire escape - do not block" or a
similar text?
Yes

No

N/A Example of Suggested Best Practices

100.09 SECURITY VIP's


Guests will enjoy privacy during their stay.

Do you have a specific policy for handling Security VIPs?


Yes

N/A Example of Suggested Best Practices

Does planning for handling security VIP's include arrangements to ensure the safety and security of
other guests and staff members?
Yes

No

No

N/A Example of Suggested Best Practices

Do you have a contact at the foreign office protocol department that can assist you with planning
formalities?
Yes

No

N/A Example of Suggested Best Practices

100.10 Safe Deposit


No guest will suffer any loss during their stay.

Does the hotel have safe deposit or in-room guest safes available 24-hours and free of charge to all
registered guests?
Yes

N/A Example of Suggested Best Practices

Is there a procedure for always checking guest ID before allowing access to a safe deposit box?
Yes

No

No

N/A Example of Suggested Best Practices

Are in-room safes installed securely according to manufacturers specifications?


Yes

No

N/A Example of Suggested Best Practices

100.11 Baggage storage


Guests will not suffer any loss during their stay.

Is the baggage storage room always locked and protected in a way that ensures access is controlled
and monitored?
Yes

N/A Example of Suggested Best Practices

Do guests receive receipts for each piece of luggage stored?


Yes

No

No

N/A Example of Suggested Best Practices

Is storage available to the general public in addition to hotel guests?


Yes

No

N/A Example of Suggested Best Practices

100.12 Loss / Theft

Reported losses will be handled in a professional manner and reported to the relevant authorities for
investigation.

Does the hotel have a procedure for handling reported loss or theft?
Yes

No

N/A Example of Suggested Best Practices

Are all reported cases of loss or theft immediately reported to the Manager on Duty?
Yes

No

N/A Example of Suggested Best Practices

Does the procedure for handling loss / theft include securing evidence (video recordings, lock
readouts etc.) that may be useful to investigating authorities?
Yes

No

N/A Example of Suggested Best Practices

100.13 Video surveillance


Hotels will limit the risk of unwanted activity.

Does a data protection act or other form of legislation requiring you to obtain a license or register
your system in any way govern the use of CCTV in your country?
Yes

N/A Example of Suggested Best Practices

Do signs inform anyone entering an area where camera surveillance is in use?


Yes

No

No

N/A Example of Suggested Best Practices

Is the surveillance data storage unit placed in a secure location?


Yes

No

N/A Example of Suggested Best Practices

100.14 Packages and post

Packages and post will be carefully handled to ensure they reach the intended recipient without causing
harm to operations or personnel.

Do you have a procedure for handling mail, parcels and couriered items?
Yes

N/A Example of Suggested Best Practices

Is mail and packages kept in a secure location until received by intended recipient?
Yes

No

No

N/A Example of Suggested Best Practices

Is mail only accepted for registered guests, guests with reservations or employees?
Yes

No

N/A Example of Suggested Best Practices

100.15 Inspection of guest and public areas

Guests will enjoy a safe and secure atmosphere during their stay.

Does the hotel carry out regular inspections of guest room corridors and public areas to look for
unauthorised persons or other potential hazards?
Yes

N/A Example of Suggested Best Practices

Are inspections documented?


Yes

No

No

N/A Example of Suggested Best Practices

Is there a system in place to ensure follow-up of inspection reports?


Yes

No

N/A Example of Suggested Best Practices

100.16 Restaurants, banquets and meeting rooms


Guests will enjoy a safe and secure atmosphere during their stay.

Are your restaurants and meeting and event facilities approved for use by relevant local authorities?

Yes

N/A Example of Suggested Best Practices

Are facilities inspected by staff daily to ensure that fire exits access is clear and that all emergency
equipment is in place and in good working order?
Yes

No

No

N/A Example of Suggested Best Practices

Do you have a policy for use of candles, open flames and for disposing ash or other potentially
hazardous materials?
Yes

No

N/A Example of Suggested Best Practices

100.17 Solicitation and Prostitution

Guests will enjoy a safe and secure atmosphere during their stay.

Do you have a policy forbidding staff to mediate for prostitution and solicitation?
Yes

N/A Example of Suggested Best Practices

Have you checked with the police in your city regarding guidelines on prostitution in hotels?
Yes

No

No

N/A Example of Suggested Best Practices

Is your bar and restaurant staff instructed to inform the Manager on Duty if there is a person
suspected of prostitution in their outlet?
Yes

No

N/A Example of Suggested Best Practices

100.18 Death
The integrity of a deceased person will be maintained.

Does the hotel have a specific procedure for handling cases of suspected death?
Yes

No

N/A Example of Suggested Best Practices

Does the procedure include immediately informing head office?

Yes

No

N/A Example of Suggested Best Practices

Will all cases of suspected death in your hotel automatically lead to a police investigation?
Yes

No

N/A Example of Suggested Best Practices

100.19 Property Damage

Guests will enjoy a safe and secure atmosphere during their stay.

Does the hotel have a special damage report procedure that ensures immediate contact is
established to relevant authorities and insurance company?
Yes

N/A Example of Suggested Best Practices

Does the hotel posses a camera that can be used to document evidence of damages?
Yes

No

No

N/A Example of Suggested Best Practices

Is all staff aware that only the General Manager may accept responsibility to cover the cost
damages may inflict?
Yes

No

N/A Example of Suggested Best Practices

100.20 Handicapped Guests

All guests, including those with a handicap, will enjoy a comfortable, safe and secure atmosphere during
their stay.

Have you asked local organisations to assist in planning how you best can cater to the needs of the
handicapped?
Yes

No

N/A Example of Suggested Best Practices

Do you have policies and procedures for assisting guests with different forms of handicap (sight,
hearing, movement, multi-handicap etc?)
Yes

No

N/A Example of Suggested Best Practices

Do you provide at least 1% of rooms with handicap facilities?


Yes

No

N/A Example of Suggested Best Practices

100.21 Accidents and illness

The hotel will work to limit the risk of any guest becoming injured or ill.

Do you have procedures for handling medical emergencies?


Yes

N/A Example of Suggested Best Practices

Is staff trained to follow specific procedures if a medical emergency arises?


Yes

No

No

N/A Example of Suggested Best Practices

Do you have procedures for following up medical emergencies to limit the chance of recurrence?
Yes

No

N/A Example of Suggested Best Practices

100.05 Evacuation Information

Emergency procedure information will be prominently placed in all guest rooms.

Are emergency and evacuation information cards placed on or near the inside of every guest room
door?
Yes

N/A Example of Suggested Best Practices

Does emergency and evacuation information include a floor plan with pictograms showing exit
routes, alarm buttons and emergency equipment?
Yes

No

No

N/A Example of Suggested Best Practices

Is liability limitation information included on the evacuation information card?


Yes

No

N/A Example of Suggested Best Practices