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MID-TERM
EXAMINATION
COURSE: HUMAN RESOURCES AND ORGANIZATIONAL
BEHAVIOUR
TIME: 2 HOURS 30 MINUTES
INSTRUCTIONS TO CANDIDATES

1. This question paper consists of two section:

SECTION A (25 Marks)

SECTION B (25 Marks)
SECTION C (50 Marks)

2. All sections are compulsory to be answered.

3. Answer all of the questions in this paper.
4. Do not bring any material into the examination hall unless you are permitted to do so by
the instructor.
NAME

PASSPORT NUMBER

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination consists of 11 printed pages

SECTION A: MULTIPLE CHOICE QUESTIONS

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[25 MARKS]
INSTRUCTION: There are 25 questions in this section.Circle the correct answer
for each of the question below.
1. Which are the following below are the aspect in Human Resource Management?
i.
Welfare
ii.
Economic
iii.
Industrial relation
iv.
Labour
A. i, iii and iv
B. i, ii and iii
C. ii and iii
D. All of the above
2. The best statement to describe Human Resource Management is ____________.
A. It is comprehensive system of human relationship with another human
B. It is a systematic planning, development and controls of a network of inter related
process involving all member of an organization
C. It is a process to enhance all member organization welfare and salary
D. It is a cycle of how employee must getting all the job done at the given time by the
superior
3.
A.
B.
C.
D.

Below are the processes involve in HRM EXCEPT?

HR planning
Staffing
Formulating business strategy
Job and work design

4. Why business organization needs HR planning?

i.
For the glory of the business
ii.
To have more effective equal employment opportunity planning
iii.
To have more satisfied and better developed employees
iv.
To have more happy managers
A. i, and ii
B. ii, iii and iv
C. i, ii, and iii
D. ii and iii
5. How many step in Job analysis process?
A. 7 steps
B. 9 steps
C. 15 steps
D. 2 steps

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6. Job analysis can be defined as _______________________.

A. Process of examining suitable candidate for job requirement
B. Process of determining and reporting pertinent information relating to the nature
of specific job.
C. Process of selecting job description that suits to qualified employees
D. Process of investigating the need and want of every employees in the organization
7. Which of the following match is correct?
A.
B.
C.
D.

Campus recruitment
Data bank
Promotion
Transfer

Internal sources of recruitment

Internal sources of recruitment
External sources of recruitment
Internal and external sources

of

recruitment
8. The termination of service of an employee as a punitive measure is called
_______________________
A. Dismissal
B. Resignation
C. Hiring new employee
D. End of contract
9. According to the human resource training and development, the basic concepts are?
A. To make the employee ready any circumstances changes in the environment.
B. To provide social welfare to the employee
C. To ensure employee follow all organization rules and regulations
D. To acquire capability to meet present and future job specification
10. Career Management is referring to ____________________.
A. Technique for employees if they want to go to another company
B. Jobs that are held during ones working life
C. A resume that compulsory for all employees to prepare
D. A platform for employee to learn how to communicate well in large audience
11. What should employees whose work in sales and marketing department
understand?
A. How to forecast demand
B. How to execute administrative job
C. How to formulate company strategy
D. How implement tactical for every department in one organization
12. Who are the appraisers to assess employee performance?
A. Supervisor, CEO, Managers and Parents
B. Customer only
C. Supervisor, peers, subordinates and consultant
D. None of the above
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13. What the definition of MBO?

A. Management by Objectives
B. Management by Oracle
C. Management by Organization
D. Management by Obsession
14. What is the opposite title for Blue collar?
A. Red collar
B. White collar
C. Round neck collar
D. No collar
15. Compensation in HRM means _______________________________.
A. A benefit received in the performance of work provide to the employee
B. A benefit received by the employee before completing the job
C. A benefit must be received by all employee every month
D. A benefit given to the good employee as to make others jealous
16. What is the first step in procedures of job evaluation___________________.
A. Analyze and prepare job description
B. Maintain the programmes
C. Classify the jobs
D. Install the programmes
17. Job evaluation is the process of determining the relative worth of various job
A.
B.
C.
D.

within the organization. This definition made by ________________.

Wendell German
Wendell French
Wendell Russian
Wendell Dutch

18. An employee want to be treating equally can be called ________________.

A. Enhancement
B. E-coli
C. Equalise
D. Equity
19. Grading method can be divided in to two types. There are:
i. Merit
ii. Demerit
iii. Ranking system
iv. Point added
A. i and ii
B. i, ii, and iv
C. i, iii, and iv

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D. ii, iii, and iv
20. The following below are the manager functions EXCEPT?
A. Plan
B. Organize
C. Lead
D. Operate
21. Which following Mintzberg managerial roles match is correct?
A. Entrepreneur

Searches organization and its environment for

opportunity and initiates project to bring about

B. Disturbance handler

change
Responsible for representing the organization at

C. Resources allocator

major negotiation
Responsible for corrective action when organization

D. Negotiator

faces important, unexpected disturbance

Makes or approves significant organizational
decisions

22. What are the essential THREE SKILLS in management?

A. Technical, Human and Conceptual
B. Technical, Human and Technology
C. Human, Conceptual and Theoretical
D. Research, Recheck and Rehearsal
23. Focuses on the individual level by seeking to measure, explain and sometimes
change behaviour in individual. This refers to _________________?
A. Anthropology
B. Sociology
C. Psychology
D. Social Psychology
24. Which of the following below are the biographical characteristics?
i. Age
ii. Economic
iii. Gender
iv. Race
A. i only
B. i, iii and iv
C. iii and iv
D. ii, iii, and iv
25. Everybody bring differences to an organization. This statement related to
_______________
A. Cultural
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B. Language
C. Diversity
D. Marital status

SECTION B: SHORT ESSAYS

[25 MARKS]
INSTRUCTION: There are 5 questions in this section. You are required to
answer all the questions. There are NO explanations in this section.
1.

List down five characteristics of Human Resources Management (5 Marks). (Refer to

page 3)
Concerned with managing people at work. (1 mark)
Concerned with employees. (1 mark)
Concerned with helping the employees to develop their potentialities and capabilities. (1

mark)
Major part of general management function. (1 mark)
HRM is of a continuous nature. (1 mark)
2. List down FIVE concepts and areas of management development (5 Marks) (Refer to
page 36)
General administration (1 mark)
Marketing and sales (1 mark)
Production (1 mark)
Human Resource (1 mark)
Purchasing (1 mark)
3. List down FIVE objectives of wage and salary (5 Marks) (Refer to page 45)
To acquire qualified competent personnel (1 mark)
To secure internal and external equity (1 mark)
To retain present employees (1 mark)
To ensure desired behavior (1 mark)
Control costs (1 mark)
4. List down FIVE external factors affecting recruitment (5 Marks) (Refer to page 22)
Socio economic factors (1 mark)
Supply and demand factors (1 mark)
Employment rate (1 mark)
Labor market conditions (1 mark)
Political, legal and governmental factors (1 mark)
5. List down FIVE appraisal traditional methods (5 Marks) (Refer to page 39)

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Straight ranking method (1 mark)

Paired comparison technique (1 mark)
Man-to-man comparison method (1 mark)
Grading method (1 mark)
Graphic method (1 mark)

SECTION C: LONG ESSAY

[50 MARKS]
INSTRUCTION: There are 5 questions in this section. You are required to
answer all the question given. Please provides all the necessary explanations
and example.
1.

List and explain only FOUR human resources planning process (10 Marks) without

giving the examples (Refer to page 14)

Situation analysis or environmental scanning (1 Mark) @ Accept any logical explanation
or any common sense of explanation.
o HRM function and strategic planning initially interact and must adapt to environmental
circumstances. (1.5 Mark) @ Accept any logical explanation or any common sense
of explanation.

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Forecasting human resource records (1 Mark) @ Accept any logical explanation or any
common sense of explanation.
o Estimating not only how many but what kinds of employees will be needed in the
future. (1.5 Mark) @ Accept any logical explanation or any common sense of
explanation.

Human resource supply analysis (1 Mark) @ Accept any logical explanation or any
common sense of explanation.
o Designed to answer question such as how many and what kinds of employees do I
currently have in terms of the skills and training necessary for the future? (1.5 Mark)
@ Accept any logical explanation or any common sense of explanation.

Action plan development (1 Mark) @ Accept any logical explanation or any common
sense of explanation.
o After HR planning system has analyzed both supply of and demands for future workers
as to cope with a shortage of employees and surplus conditions. (1.5 Mark) @ Accept
any logical explanation or any common sense of explanation.

2.

List down FOUR modern sources of recruitment and explain with example (10 Marks)
(Refer to page 25)
Walk in (1 Mark)
o Potential candidate attend for an interview directly and without a prior
application on a specific place. (1 Mark) @ Accept any logical explanation or
any common sense of explanation.
o e.g. shamsul go to 99 speed mart for walk-interview without apply it first (1/2
Mark) @ Accept any logical or common example.

Body Shopping (1 Mark)

o Using professional consultant to do the hiring job because they are the expertise
in finding new prospect or talent. (1 Mark) @ Accept any logical explanation
or any common sense of explanation.
o e.g. World Point Academy hired Mr. John to conduct body shopper in university
as to seek new talent. (1/2 Mark) @Accept any logical or common example.

Tele Recruitment (1 Mark)

o Using the most popular medium recruitment which called internet by posting
job vacancies via the advertisement in any website. (1 Mark) @ Accept any
logical explanation or any common sense of explanation.

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o e.g. World Point Academy posting job vacancies in Jobstreet.com to find new
employees. (1/2 Mark) @Accept any logical or common example.

Business Alliances (1 Mark)

o Seek the sources of the recruitment by utilizing from the benefit of having
acquisition, mergers and takeovers with other companies. (1 Mark) @ Accept
any logical explanation or any common sense of explanation.
o e.g. For new hotel to find qualified employee, they ask the help from the parent
company like those apply in Hilton Hotel Company. (1/2 mark) @ Accept any
logical or common example.

3.

Explain FIVE procedures of job evaluation. (10 Marks) (Refer to page 49)
Analyse & prepare job description (1 Mark)
o This requires a preparation of job description also a analysis of job requirement for
successive performance. (1 Mark) @ Accept any logical explanation or any
common sense of explanation.

Select and prepare job evaluation plan (1 Mark)

o Jobs must be broken into small components such as selection of factors, element
needed for the performance all jobs for which money is paid. (1 Mark) @ Accept
any logical explanation or any common sense of explanation.

Classify jobs (1 Mark)

o Requires grouping for arranging jobs in a correct sequence in terms of value to the
firm and relating them to money terms in order to ascertain their relative value. (1
Mark) @ Accept any logical explanation or any common sense of explanation.

Install the program (1 Mark)

o This involves explaining it to employees and putting it into operations. (1 Mark) @
Accept any logical explanation or any common sense of explanation.

Maintain the program (1 Mark)

o Updating the new job and changing and updating the conditions and situations. (1
Mark) @ Accept any logical explanation or any common sense of explanation.

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4.

There are FOUR disciplines in organizational behaviour. List and explain those
disciplines by providing its unit of analysis. (10 Marks) (Refer to page 62)
Psychology (1/2 Mark)
o Focuses on the individual level by seeking to measure, explain and sometimes
change behaviour in individual. (1 1/2 Mark) @Accept any logical
explanation or any common sense of explanation.
o Unit of Analysis: Individual (1/2 mark)

Social Psychology (1/2 Mark)

o It is the analysis to look at group behaviour and how individuals can influence
on another by blending both sociology and psychology. (1 1/2 Mark) @Accept
any logical explanation or any common sense of explanation.
o Unit of Analysis: Group (1/2 Mark)

Sociology (1/2 Mark)

o Emphasized on the relationship between individuals and their environment by
looking at group operate within an organization. (1 1/2 Mark) @Accept any
logical explanation or any common sense of explanation.
o Unit of Analysis: Organizational system and group. (1/2 Mark) @Accept any
logical or common example.

Anthropology (1/2 Mark)

o It is the studies about how societies learn about the human beings and their
activities by understand the differences between group in term of their values,
attitudes and behaviour. (1 1/2 mark) @Accept any logical explanation or
any common sense of explanation.
o Unit of Analysis: Organizational system and group. (1/2 mark) @Accept any
logical or common example.

5.

There are SEVEN types of Intellectual abilities. List FIVE only from those abilities and
explain with relevant examples of types of jobs (10 Marks) (Refer to page 68)
Number aptitude (1/2 Mark)
o It is the ability to do speedy and accurate arithmetic and will be effective in jobs
requiring mathematical ability. (1 Mark) @ Accept any logical explanation or any
common sense of explanation.
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o e.g. An accountant. (1/2 Mark) @Accept any logical or common example.

Inductive reasoning (1/2 Mark)

o When the individual can identify a logical sequence in a problem in order to find
solution. (1 Mark) @ Accept any logical explanation or any common sense of
explanation.
o e.g. Ticket clerk use SOP to allow ticket purchasing. (1/2 Mark) @Accept any
logical or common example

Deductive Reasoning (1/2 Mark)

o It is the ability to use logic and assess the implication of the argument. (1 Mark) @
Accept any logical explanation or any common sense of explanation.
o e.g. Provide quick decision to the angry customer. (1/2 Mark) @Accept any logical
or common example

Spatial Visualization (1/2 Mark)

o When someone imagine how an object would look if its position in space was
changed. (1 Mark) @ Accept any logical explanation or any common sense of
explanation.
o e.g. To decorate new office setup. (1/2 Mark) @Accept any logical or common
example

Memory (1/2 Mark)

o The ability to retain and recall past experiences which useful to be utilized critical
situation. (1 Mark) @ Accept any logical explanation or any common sense of
o

explanation.
e.g. Paramedic. (1/2 Mark) @Accept any logical or common example

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