Issue 02 April 2015

TKE AP Newsletter

WE Care, because safety matters

Your action needed!
Take nice photos or
make videos of
activities held on 28th
April and send them
to your local H&S /
Marketing
Communications
departments.
Participants of the AP Health & Safety Forum held in Bangkok

he World Day for Safety and Health at Work

is celebrated internationally on 28th April
every year to promote the prevention of
occupational accidents and diseases causing
work-related deaths and injuries. Actively
supported by global organizations including the
United Nations and the International Labour
Organization, numerous events and activities are
held in countries and regions across the world on
the day to focus attention on the magnitude of this
problem.
This year, ThyssenKrupp will participate for the rst
time at all the Groups business locations globally.
The Health and Safety community in Business Unit
Asia Pacic is ready to launch and lead the
campaign, which will align employees with the TK
Group safety policy and engage them in various
activities including safety presentation, video
podcast, interactive exercises, etc. to raise their
safety awareness at work. Specially made WE
Care yers and WE Check cards will also be
distributed to all employees by 28th April and
introduced at future new sta orientation sessions
to sustain the campaign.
Aligned with the Groups goal of Zero Accidents,
various initiatives are being taken in the Asia Pacic
to improve safety performance and reinforce the
safety awareness of every employee.
On 31 March and 1 April, the latest AP Health &
st

st

Safety Forum was held in Bangkok, Thailand to

review the initiatives, milestones and steps forward.
Chaired by Thomas Ord (VP, Health & Safety, TKE
AP), the meeting was attended by safety heads of
OUs and factories, representatives of AP New
Installation and Service departments, and Stefan
Gabriel from Health and Safety, TKE AG.
Strategic updates on Health & Safety at dierent
levels were shared at the forum, followed by a
fruitful session among the OUs to review individual
performance, lessons learned from past accidents,
as well as safety system audits. To continuously
improve the safety performance of the elevator and
escalator factories, the results of best practice
mapping exercise were presented, and steps ahead
dened.
The agenda included updates from AP Service on
the Annual Site Safety Audit (ASSA) program to be
rolled out in Asia Pacic in the near future.
To ensure the sustainability of a safety culture in the
company, the forum also previewed the safety
training materials to be launched by SEED Campus
AP this year. Training modules will include the key
topics of Accident/incident investigation using
Incident Causation Analysis Method (ICAM),
Development and Use of Safe Work Method
Statement (SWMS) and Job Hazard Analysis (JHA),
Ten Safety Rules for Field & Manufacturing, and
Major Project Safety Management.

Employees in AP
who have
contributed safety
slogans:from top
down)

I Care because.
We want our people to go home
safely every day! - Cherry Nguyen
(Vietnam)
My family is waiting. - Sittirot
Phaepimparat (Thailand)
We are professional. Safety is
priority for us. - Lynn Hsueh (Taiwan)

TKE AP Newsletter

APRIL 2015

2/7

Employee Survey:
ThyssenKrupp Elevator Asia Pacic results

he results of the Global Employee Survey conducted last October have been released. TKE AP management are eager to understand
employees feedback and suggestions, and to make concrete improvements in the corresponding areas.There are a set of common areas
for action globally that include customer-focus,quality and atmosphere of openness and trust which are aligned with our business areas
priorities. Im keen to see analysis of results and discussions specic to country levels, so that employees can identify with action plans relevant to
their work and close to their heart, said Peter Walker (CEO, TKE AP).

Customer-focus
Employees feedback suggests that we have been
moving towards the right direction in addressing
our customers needs. Yet, it is critical that we
proactively seek to understand our customers
requirements and expectations. By enhancing our
internal processes
and
cross-functional
collaboration, we can then develop the best
possible solutions for our customers to further
improve our competitiveness.
Tobias Engelmeier (VP, Sales, TKE AP) said,
We are starting to implement Net Promoter
Score (NPS) survey among customers not only
after the installation phase but also throughout
the sales process to track their satisfaction
levels and purchasing experience with TKE in
order to monitor the points for improvement
more systematically. Besides that we are also
aligning our oering and sales approach to
target more towards specic customer
segments.

Quality
Employees suggest that there is room to
improve in the belief of product and service
quality that our company provides. We all
know that quality is fundamental to our
company, and we are committed to
safeguarding it. To provide best quality for our
customers, the required quality must be
delivered in every step of the value chain,
including design, supply, installation and
maintenance.

Atmosphere of openness and trust

Employees are the most important cornerstone
of the company. Introduction of this
group-wide employee survey demonstrates
that we value feedback from our employees at
ThyssenKrupp.
Dannie Yu (CHRO, TKE AP) said, At TKE AP,
we are keen to ensure that employees work in
an atmosphere of openness and trust, in order
for them to generate the best ideas to address
the aggressive business plans eectively. We
can see that the corporate culture
transformation in this direction has to continue!
In order to do so, we want to dig deeper into
the Operating Units to better understand their
feedback and suggestions. We shall explore in
the follow-up phase to devise tailored
improvement plans for each OU.

We already have structured analysis systems

that help us monitor and drive quality
improvements, such as non-conformity reports
and product change requests. Our regular AP
Quality meetings bring together experts in the
value chain to identify pain points from these
analysis, and jointly work on improvement
plans. We are keen to capture more
improvement ideas from various parts of the
value chain, including frontline technicians,
into the product design phase, commented
Kelly Truax (VP, Service, TKE AP) said, In
Bo Chen (VP, Manufacturing, TKE AP).
addition to the successful rollout of the NPS for
Service, we have also carried out a number of
customer workshops around Asia Pacic. We
asked a very simple question: How can we
improve their customer experience? The
Id like to see all managers and employees take part in learning from the
customers shared great feedback and we are
survey results! To that end, you will all be engaged in follow up meetings in your
progressively
developing
value-plus
local areas to address the issues more directly to your work place. We will keep
programs that we believe will meet and exceed
their expectations of the ideal customer
communicating with you in different channels, to explain improvement plans
experience. One good example is our customer
and involve you in different ways.
web portal, which is currently being piloted
Peter Walker
with the actual customers from those
workshops.

Mrs. Gabriele Sons visited Korea

To further promote the Global Employee Survey and direct follow-up activities to improve local
business performance, Mrs. Gabriele Sons (CHRO, TKE AG), Jean-Jean Kim (VP, HR &
Development, TKE AG) and Dannie Yu paid a 2-day visit in March to TKE (Korea) HQ in Seoul and
the Cheonan Plant.
The agenda included a business overview given by Wayne Park (CEO, TKEK) and updates from
TKEK HR team on rolling-out the Employee Survey in Korea and local HR activities, followed by
a factory tour and conversation with employees on the second day.

Mrs. Gabriele Sons, Jean-Jean Kim, Dannie Yu

and Wayne Park (4th, 5th, 6th & 3rd from left) with
TKEK management members

TKE AP Newsletter

APRIL 2015

3/7

Contract win highlights

Hangzhou Metro Line 4 (Phase I)

Public transport
29 elevators, 202 escalators & 4 moving
walks (NI)

Fangshan Rural Resettlement Program

Residential
267 elevators (NI)

Gimhae Terminal Complex

Public transport / Commercial
14 elevators, 24 escalators & 12 moving
walks (NI)

Lvliang

Gimhae

Hyeop Sung Phoenix Town

Residential
28 elevators (MOD)

Busan

Noida
Hangzhou
Taizhou
Hong Kong

Kochi

Ho Chi Minh City

Luqiao Whoesale & Retail Complex
Commercial
43 elevators, 121 escalators (NI)

Logix Blossom Greens

Residential
46 elevators (NI)

Cochin International Airport

Public transport
16 elevators, 6 escalators & 3 moving
walks (NI)

Taipei

Lexington Residence
Residential
20 elevators

Hong Kong Sanatorium & Hospital

Hospital
7 TWIN systems &
1 conventional elevator (NI)

United Daily Oce & Residential Development

Oce & Residential
18 elevators (NI)

TKE AP Newsletter

APRIL 2015

4/7

ThyssenKrupp under one roof:

New Casa opens in Malaysia
Our new office will encourage new ways
of working together, which will enable our
customers to gain a competitive edge in
the global market.
- Dr. Heinrich Hiesinger

n
11th
March,
ThyssenKrupp
inaugurated its new Casa in Malaysia,
located in The Pinnacle, Bandar
Sunway close to Kuala Lumpur. In line with the
Groups Casa concept, all ThyssenKrupp
Business Areas are now working together
under one roof, which will engender an
integrated market approach and result in
business synergies through bundling their
resources. The new oce showcases the
Groups commitment to long-term shared
growth with key stakeholders in Malaysia.

The ribbon-cutting ceremony

ThyssenKrupp in Malaysia
ThyssenKrupp oers industrial and
engineering expertise to elevate Malaysias
demand for its next stage of urbanisation
and development in alignment with the
countrys
economic
transformation
blueprint. Today, ThyssenKrupp has over
250 employees in Malaysia and keeps
building a pool of skilled local talent, and is
committed to training qualied technicians,
engineers and managers across its
operations in the country.

The milestone event was ociated by Dr.

Heinrich Hiesinger (CEO, TK AG) and graced by
Holger Michael, German Ambassador to
Malaysia,
representatives
from
the
Malaysian-German Chamber of Commerce
and Industry, as well as Tan Sri Dr. Jerey
Cheah, Chairman of Sunway Group, a key
customer of TKE (Malaysia) and landlord of the
Casa.
As a gateway to Southeast Asia, Malaysia is
an
important
growth
market
for
ThyssenKrupp, said Dr. Heinrich Hiesinger at
the event. Since 1930, we have applied our
core engineering expertise and ability to
connect competencies to deliver quality and
eciency in all our projects in this country. For
the rst time, all of our employees in Malaysia
are now working under one roof as one
ThyssenKrupp family.

More than 110 employees attended the TK

Malaysia Casa opening ceremony.

Voices from Business Area Elevator Technology

With the new Casa, I expect bigger self-condence. - Jorg Kaiser (General Manager, TKE SEA)
The interaction will help us better understand the mission of our ThyssenKrupp family.
- Gan Seng Chong (Managing Director, TKEM)
I choose ThyssenKrupp as my employer because it is not only an engineering company but
focuses on people. We know people matter.
- Christine Yeo (Key Account Manager, TKEM)

AP NI Operations Meeting held in Seoul

In early April, a TKE AP NI Operations meeting was held in
Seoul to exchange the latest initiatives, results and next
steps for NI Operations in BU AP. It was attended by 26
participants from dierent OUs.
The meeting opened with Quentin Lam (VP, NI Operations,
TKE AP) giving an overview of NI Operations in AP, followed
by Tom Ord (VP, Health and Safety, TKE AP) and Edmundo
Klophaus (VP, Marketing & Communications, TKE AP)
Participants of the AP NI Operations contributing their inputs on NI Operations in relation to their
meeting in Seoul
responsible functions.

A session on sharing best practices among OUs started

with David Suh (Director, NI Sales & Operations, TKEK),
who reviewed the recent NI performance in Korea. Several
critical drivers for success in NI Operations were then
agreed among the participants. These include jobsite
safety, system & process stability, installation methods,
project cost control and accounts receivable collection.
The participants also visited two installation jobsites and
shared best practices with the on-site NI Operations
teams.

TKE AP Newsletter

APRIL 2015

5/7

NI Project Management Guideline program launched

aving rolled out a 5-day pilot session starting on 20th April, SEED
Campus Asia Pacic is ready to launch the New Installation
Project Management (PM) Guideline course, which it has been
developing in close collaboration with the TKE AP New Installation team.
This 12-module program aims to introduce 26 stages of project
management systematically to New Installation project managers.
The program has also been designed to align the new SAP daproh
project milestones with the essential tasks which project managers need
to carry out to ensure eective project management. More than 100
project managers from TKE (China) will attend this training course in the
coming months, followed by a similar number of participants in TKE
(India) by the end of 2015.

(Left) Participants of the pilot session (Right) Quentin Lam (VP, NI, TKEAP) and Bob
Zang (Director, NI, TKEC) speaking at the pilot session

Partnership with Global PM Excellence program

Growing course portfolio for NI eld operations

Due to the importance of the 26 essential project management tasks, this

SEED Campus AP training course will be included in Level 1 of the 3-level
Global PM Excellence program, which is being developed by the global
SEED Campus network. SEED Campus AP has been nominated to
partner with global NI Field Operations to develop this program, all 3
levels of which are targeted for release by early FY2015/16.

Upon completion, the Global PM Excellence program will supplement

SEED Campus growing portfolio of training courses designed to enhance
the eectiveness of NI eld operations, including the recently released
Installation Subcontractor program (Level 1) addressing elevator quality
and safety requirements. Level 2, addressing escalator quality and
safety, will be rolled out soon.

AP Purchasing:
Annual networking enhances performance
workshops and team building activities.

In a recent work meeting held in Korea, key

members from the AP Purchasing community
During the workshops, participants shared their reviewed the work progress in the rst half of
leanings and achievements over FY2013/14, FY2014/15 and discussed initiatives for the 2nd
followed by group discussions on three half year and FY2015/16.
challenging topics which attracted wide
concern: uncertain market environment in the
AP region, increasing cost in traditional low-cost
countries, and how to eectively utilize
Purchasing members from AP held work meeting in eAuction, the purchasing platform of TK Group.
Cheonan Plant, Korea in March

ontinuous eorts are being made in the

AP Purchasing community to enhance
purchasing eciency and synergy in
Business Unit Asia Pacic, including the 2nd
annual networking event held late last year in
China and a recent work meeting in Korea.
The 2-day networking event held in December
2014 brought together 18 colleagues from TKE
AP Purchasing Department, Strategic Global
Sourcing team and responsible purchasing
members from China, Korea and India to Jinji
Lake Scenic Area in Jiangsu Province for

Apart from holding workshops to inspire the

sharing of ideas and best practices, interesting
team-building activities were organized for the
participants to get to know each other better
and foster a strong team spirit.
The networking event is held annually to provide
the participants regular opportunities to
communicate face to face and enhance their
team spirit, which is essential to maintaining a
strong drive towards more eective purchasing
activities in the Asia Pacic, according to Helena
Shen (VP, Purchasing, TKE AP).

The 2nd annual networking event fostered close teamwork

among members of AP Purchasing community.

TKE AP Newsletter

APRIL 2015

6/7

National Safety Week in India

Safety is at the forefront of all endeavours of
TKE (India). Every year, TKEI management
launches various initiatives towards the goal
of Zero Accidents and makes safety a way
of life for all employees. One recent national
campaign was the National Safety Week.

KE (India) celebrated the National Safety

Week in March across all oces in the
country. More than 1,800 employees of
the company and nearly 1,200 sub-contractor
employees participated in the event with great
enthusiasm.

(Left) Banners of the National Safety Week were displayed at dierent sites and oces
(Right) Employees of TKEI and the sub-contractor receiving awards from the customer at GYS Vision site in Gurgaon

activities and competitions were organized,

including emergency drill, competitions to
design the best safety slogans and posters, and
Personal Protective Equipment (PPE) wearing
contest.

The campaign was kicked o with General

Managers and Branch managers addressing
their respective oces and conveying the safety
message from Bharat Vishnani (Managing
Director, TKEI). Pinning a National Safety Week
badge to their shirts, all employees took an oath The week also witnessed the successful
to dedicate themselves to the cause of safety.
outcome of daily eorts made by TKEI to ensure
Throughout the week, various safety-related
various safety initiatives are implemented at the

Every employee received a safety

badge during the safety week

PPE wearing competition in Chennai

Branch, South Zone I

Best Safety Slogan competition

ground level. At the jobsite of GYS Vision in

Gurgaon, where TKEI is installing 35 elevators
and 6 escalators, Vinod Kumar and Ranjeet
Kumar of NI Operations in Gurgaon Branch and
Uday Choudhary from a sub-contractor were
respectively given the awards of Best Site in
Charge, Best Engineer and Best Technician by
the customer, Colliers International.
At the Technology Centre 22 jobsite of Reliance
Corporate Park in Navi Mumbai, Kishor Kadam
(Senior Executive, Safety) was presented a
memento by Ankush Tupsaudarya (General
Manager of Health, Safety and Environment,
Reliance Corporate Park) for his eorts in
fostering safety awareness among the 400
employees working on the site.

100% First Pass Yield in NI project inspections

Customer appreciation for modernisation work

Adhering to the highest standards of

safety and quality, TKE (India) keeps
striving to establish ever higher
benchmarks in delivering the best
quality work to customers.

TKEI
Chandigarh
Branch
recently completed modernising
a third-party elevator for Bank of
Baroda Regional Headquarters
located in Chandigarh. The old
elevator was replaced with a
TKE synergy elevator. The
high-quality work which the TKEI
team delivered was recognised
by the customer with an
appreciation letter and a
ceremony to inaugurate the new
elevator. This success motivated
the team and all employees of
the branch to keep up the
commitment of being always
customer-centric.

NI Operation and Quality departments

across the country have initiated the
First Pass Yield program to ensure
that 100% quality job is delivered to every customer. Under this
process, the NI jobsites undergo a rigorous quality audit by the
responsible personnel to ensure that every project passes its
nal inspection in just one time.
In the month of February 2105, several NI operation teams in
various TKEI branches managed to achieve 100% success rate,
which ensured the delivery of our brand promise of being the
most customer-centric solutions provider in the market.

02

TKE AP Newsletter

APRIL 2015

7/7

Annual picnic energises

Bangladesh team

KE (Bangladesh) organized an annual

picnic for its employees and their family
members on 3rd April at Nuhash Polli to the
north of Dhaka, the capital city. This location is
also the burial place and memorial of Humayun
Ahmed, the renowned Bangladeshi author,
dramatist, screenwriter, playwright and lmmaker
often referred to as the Magician of words.
The event brought a total of 110 participants to
the scenic picnic spot, where everyone enjoyed
the pleasant weather and food. Many colleagues
and family members also participated in
interesting games including chocolate race,
spoon and marble race, musical chairs, ball
games as well as a rae draw.
It was the second time that TKE (Bangladesh)
organized such an event to engage employees
and foster a team spirit. Wishing every participant
good health and happiness, Uday Roy (General
Manager, TKEBD) expressed his gratitude to the
employees for their hard work and the hope that
they will build a closer bond with each other.
TKE (Bangladesh) now has 85 employees and 3
oces across the country.

Sunlight 365: fostering a sense of

generous community service

ver the past few months, TKE (China) HR Department has been rolling out Sunlight
365, a program aimed at fullling the companys corporate responsibilities while
fostering among the employees a sense of joyful giving to the community.

Addressing local communities and schools, the national campaign of WIN @

ThyssenKrupp has been launched to help students in colleges and vocational schools
with career planning in the elevator industry, as well as to promote elevator safety
knowledge to children in kindergartens and local communities. At TKEC HQ, plants and
branches, various events have also been organized to encourage employees to
generously devote part of their time for the benet of the local community.

Enhancing elevator safety awareness for the public

Across the country, nearly 10 branches have organized teams to set up service desks
inside selected metro stations to promote elevator and escalator safety knowledge to
passengers by distributing leaets and making on-site presentations.

Caring for children

In both cities and rural areas, employees of TKEC HQ and branches organized teams to
visit children in kindergartens, orphanages and primary schools, bringing them
stationery, books, food and toys to celebrate birthdays, New Years Day and other
festivities with the kids.
Participating employees and their family members

In March, employees of Changsha Branch took part in a charity marathon race in which
whoever nished the race won prize money that would be donated to benet school
children in a remote mountainous area.

Taking employees home

In China, the hectic railway trac during the Lunar New Year Holidays is often a big
headache for passengers heading back to their hometowns for family reunion. To spare
employees from these worries, Zhongshan Escalator Plant helped to book advance train
tickets and arranged for shuttle buses to pick employees up from dierent districts of the
city and send them to various bus and railway stations.
Participants during the Spoon & Marble Race

Editorial team: Maria Tsoi, John Louie, Sharon Yuan

Since the programs launch late last year, TKEC employees have volunteered more than
1200 people-times for Sunlight 365 events and initiatives. Many more colleagues are
expected to participate in the worthy community service projects during the rest of this
year.
Email: ap.news@tkeap.com

Website: www.thyssenkrupp-elevator-ap.com

Published by Marketing Communications, ThyssenKrupp Elevator Asia Pacic. All rights reserved.