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BSE Limited
"Exchange Plaza",
Dear Sirs,
Sub: HGS Website-as-a-Channel Optimizes Customer Experience
We are enclosing a Press Release being issued by the Company on the captioned subject, which
is self-explanatory.
Thanking you,
Yours truly,
For Hinduja Global Solutions Limited
Makarand Dewal
Company Secretary
Encl : a/a.
Regd. Office: Hinduja Global Solutions Limited. Hind~jaHouse, 17 1, Dr. Annie Besant Road, Worii, Mumbai - 400 0 18, lndia T: 9 1-22-24960707, F: 9 1-22-2497 4208
Corporate Office: HGS House, No. 6 14, Vajpayee Nagar, Bommanahalli, Hosur Road, Bangalore - 560 068, India. T: 9 1-80-2573 2620, F: 9 1-80-2573 1592, W www.teamhgs.com
Corporate Identity Number: L92199MH 1995PLC084610
PRESS RELEASE
PRESS RELEASE
With the vast majority of customer engagements beginning online, over a variety of devices and
channels, the entire customer experience needs to be rethought, said Chris Lord, Head of
Global Growth, Strategy and Marketing at HGS. Getting the first customer engagement
touchpoint right by empowering consumers to find and connect with the answer they are seeking
is critical. Our goal with Website-as-a-Channel is to ensure consumers get the right answer fast
while driving business results with an amazing CX.