Bruce Michael Wade

1232 Creekwatch Lane, Cary, NC 27518

(910) 670-3689 |
brucemwade0921@gmail.com
Trained computer support professional that is transitioning into a new career path. Has a
demonstrated ability to integrate computer skills, customer service experience, and related
education to exceed technical, business, customer requirements, and overall company goals.
Committed and motivated employee focused on the success of the team, the solutions, the
company, and its values, while maintaining individual success. Currently holds Secret Security
Clearance.

TECHNICAL SKILLS

Windows 7/8
Microsoft Office
Hardware/Software installation
Microsoft networking
Desktop and laptop systems
Set-up users and policies
Network implementation
Install, configure, upgrade and troubleshoot
vendor neutral systems
Component repair
OS Fundamentals
Mobile and radio programming
Fiber optics cable fabrication and splicing
Remedy ticketing systems
Perform post installation configuration

Troubleshooting
TCP/IP configuration
Preventative system maintenance and
support
Install and configure client and server
operating systems
Understanding of development, networking,
security and business concepts
Diagnosing software and hardware problems
Install and configure Windows Server 12
Installation of fiber optics and copper cables
in a lab environment
Installation of data storage and networking
equipment

TECHNICAL TRAINING AND CERTIFICATIONS

New Horizons Computer Learning Centers, Durham, NC
Certifications upon completion: CompTIA A+, CompTIA Network+, MCSA: Windows 7, MCSA:
Windows Server 2012

TECHNICAL EXPERIENCE
Independent IT Work
September 2009 Present
PC Technician
Rebuild computers based on client need and requested specifications
Installs upgrade and configure applications and operation systems

WORK EXPERIENCE
EMC, Durham, NC
September 2015 Present
Apex Systems Inc. Contractor
Contractor working through APEX Systems Inc. for EMC
Installation and management of fiber optic, copper, power cables, and various data storage equipment
Worked as a part of EMCs Xtremio team to build cabinets for clients around the world, including Israel
and China
Specialized in racking data storage and networking equipment, followed by proper cabling
Complete ticket requests from clients involving equipment/cable installation

US Air Force, Royal Air Force Base Mildenhall, United Kingdom

December 2012 January 2015
Radio Frequency Transmissions Systems /IT Technician
Installation and maintenance of fiber optics
Troubleshot radio frequency systems
Provided technical support and radio maintenance for Special Tactics operators

Resolved computer and networking issues in the communications department

Ensured radio equipment functioned at maximum efficiency for training exercises and real-world
applications

Frequently managed cryptographic material, including digital keys and physical devices
Resolved all open tickets from help desk using Remedy
Assisted with the building and construction of LMR (Land Mobile Networks) in the radio mobile shelter
Specialized in maintenance and management of communications equipment
Participated in exercises to prepare combat controllers for real-world use of combat tactics and
communications equipment

Bruce Wade
US Air Force, Nellis Air Force Base, Las Vegas, NV
September 2009 December 2012
Radio Frequency Transmissions Systems Technician
Troubleshot for issues with the radio frequency systems

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Programmed and installed mobile radios such as Motorola, Harris, L3 and Rockwell-Collins
communications devices into military vehicles

Resolved issues with wireless devices and networking errors

Performed routine racking stacking of servers
Frequently managed cryptographic material, including digital keys and physical devices
Developed organizational policy on the safe handling and disposal of hazardous materials relating to
communications equipment
Assisted with the building and construction of LMR (Land Mobile Networks) in the radio mobile shelter
Utilized various test equipment to calibrate and maintain tactical and commercial radios

Keesler Air Force Base, Biloxi, MS

September 2009 April 2010
Ground Radio Communications Apprentice
Completed Ground Radio Communications (2E1X3) technical training
Completed Electronic Principles training course
Awarded 3-Level Air Force Specialty Code upon completion of technical training

Lackland Air Force Base, San Antonio, TX

August 2008 August 2009
Air Force Basic Training
Completed basic military training

EDUCATION

MILITARY TRAINING AND ACHIEVEMENTS

New Horizons Computer Learning Center, Durham, NC

Completed A+, NET+, and Windows Server 2012 R2 virtual OS training
Community College of the Air Force (CCAF), Montgomery, Alabama
AAS, Applied Science
Fiber Optics Installation Training School, Shepherd Air Force Base, Texas
Fiber Optics Certificate

Military Base Honor Guard Member

Operated as lead guard member in rendering of military honors to retired and fallen military veterans