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Email-Id : manish_nelekar@yahoo.com
Phone : (+91) 9881656175
Profile Synopsis
Experience Summary
Educational
Qualification
Designation
Client
Employer
Technical
Exposure
CRM Packages
Salesforce / Force.com
Salesforce Technical
Areas
Programming Languages
Web Technologies
Operating Systems
Tools
Other Applications
Project
Descriptions:
January 2014 - Till Date
Project Name
Client
Role
Responsibilities
Client
Role
Responsibilities
Data Loader. Cases generated will be escalated based on the criteria for
different members related to cases. Priority based edition is
implemented to enforce the use to work on highest priority case and not
any random case
MetLife GEB Expat Services, USA
Salesforce.com Senior Developer
Interacting with the onsite to discuss the status of the project, clarify
any queries regarding the functionality
Developing and Configuring Service Console, Email To Case, Apex
Triggers, Assignment Rules, Validation Rules, Reports and Dashboards
Batch Scheduling using Apex Data Loader
Mentoring/Assisting Junior team members
Client
Role
Responsibilities
Advance CRM
Advance CRM is an implementation of Salesforce.com to avoiding cherry
picking of lead. In USA, there is lot of telemarketing rules defined by
FTC to protect consumers against unfair or deceptive practices. One
such is when to call a Lead.
This implementation is for determining whether it is allowable for an
agent to place a call to a Prospect based on the calling time rules for
the US State within which the Prospect is located as well as at the
Federal level. Typically the determination is based upon the State
defined in the Prospects record in the System, but may be based on the
Area Code of the phone number being called in the absence of a State
being defined. Time of day in the time zone of the Prospect as well as
State recognized holidays must be taken into account to determine
whether a call may be placed
Client
Role
Responsibilities
Personal
Information
Name
Permanent address
Date of Birth
Sex
Nationality
Languages Known
Place: Pune
Manish Nelekar