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Manish Nelekar

1392, Sadashiv Peth,


Near Chimnya Ganpati,
Pune-411030

Email-Id : manish_nelekar@yahoo.com
Phone : (+91) 9881656175

Profile Synopsis
Experience Summary

Educational
Qualification
Designation
Client
Employer

2.9 years of extensive experience in development of large-scale


enterprise wide applications using Salesforce.com as Developer and
Administrator
Worked for renowned client like MetLife USA
Worked on Single Sign On (Siteminder Third party Identity Provider)
Worked on CTI (Avaya CTI Adapter)
Worked on salesforce.com to third party application Real Time
Integration using SOAP and REST API
Worked with middleware (MBQ and Cast Iron)
Worked on Salesforce1 implementation
Worked on Canvas implementation
Worked on Informatica Cloud MDM
Worked on Docusign implementation
Worked on Sales as well as service cloud in salesforce
Experience in Deploying Salesforce.com applications using Eclipse
IDE/Force.com IDE and Change Set
Worked on Data Migration using Apex Data Loader as well as
scheduling batch jobs
Worked with CMM Level 5 Company (iGATE Global Solutions Ltd) and
followed all the best practices.
Started as Software Engineer and currently performing with Senior
Software Engineer as designation.
Have played team mentor, motivator and continuous learner.

B.E., Distinction (66.73%), Year-2011, Sinhgad College, Pune(Pune Univ.)


H.S.C., Distinction(75.17%), Year-2007,N.M.V. Junior College, Pune(MH)
S.S.C., Distinction(83.33%), Year-2005, MES Boys School, Pune (MH)
Sr. Software Engineer
MetLife USA
iGATE Global solutions Ltd.

Technical
Exposure

Prime exposure and experience in Configuration and Customization on Salesforce.


Extensively worked on Salesforce.com application customization using platform features like
Apex Classes/Triggers, Visualforce pages, Approval Processes, Validation Rules, Assignment Rules,
Workflows, Auto Response Rules, Entitlement Processes, Milestones, Salesforce Sites, Reports and
Dashboards
Proficient in User Interface, Business Logic and Data Management.
Interacted with Client and Business users.

CRM Packages

Salesforce / Force.com

Salesforce Technical
Areas

Programming Languages
Web Technologies
Operating Systems
Tools
Other Applications

Visualforce Pages, Apex Triggers, Apex classes


Web to lead, web to case, email to case
Work flow Rules, Approval Processes, Validation Rule, Assignment
Rules, Workflows, Auto Response Rules
- Entitlement Processes, Milestones
- Salesforce Sites, Reports and Dashboards.
Visual Force and Apex
HTML, CSS and Java Script
Windows
Apex Data Loader, Force.com Explorer and Eclipse, Developer Console
-

Informatica Cloud MDM (Master Data Management Application)


Docusign (Digital Signature Application)

Project
Descriptions:
January 2014 - Till Date
Project Name

Client
Role
Responsibilities

MetLife GEB EXPAT Service Cloud Phase 2


The promising features and business value brought to the table by
Salesforce.com Service Cloud, encouraged GEB Expat leadership to
invest further in the tool by adding some more important business
processes
Expat Phase 2 of Salesforce.com Service Cloud consists of the following
high-level categories of features along with the existing features that
were built out in phase 1:
- Data cleansing, de-duplication & data quality management using
Informatica cloud MDM
- Case sharing, escalate case model enhancements
- Case merge and BCL generation
- Electronic signature for Certificates of Coverage (COCs)
MetLife GEB Expat Services, USA
Salesforce.com Senior Developer
Interacting with the onsite to discuss the status of the project, clarify
any queries regarding the functionality
Developing and Configuring Cloud MDM, Docusign, Triggers, Assignment
Rules, Validation Rules, Reports and Dashboards
Batch Scheduling using Apex Data Loader
Mentoring/Assisting Junior team members

May 2013 - December 2013


Project Name

MetLife GEB EXPAT Service Cloud


MetLife GEB EXPAT Service Cloud project is a Service cloud
implementation of Salesforce.com for Global Employee Benefits EXPAT
Business. Salesforce.com will be used for storing member information
and email to case will be used for case generation. The project also
involves Salesforce.com key features like Service Console, Email to Case,
Entitlement Process, Assignment Rules and Batch Scheduling using Apex

Client
Role
Responsibilities

Data Loader. Cases generated will be escalated based on the criteria for
different members related to cases. Priority based edition is
implemented to enforce the use to work on highest priority case and not
any random case
MetLife GEB Expat Services, USA
Salesforce.com Senior Developer
Interacting with the onsite to discuss the status of the project, clarify
any queries regarding the functionality
Developing and Configuring Service Console, Email To Case, Apex
Triggers, Assignment Rules, Validation Rules, Reports and Dashboards
Batch Scheduling using Apex Data Loader
Mentoring/Assisting Junior team members

August 2012 April 2013


Project Name

Client
Role
Responsibilities

Metlife Property & Causality Integrated Sales Desktop


MetLife Property & Causality Integrated Sales Desktop project is an
implementation of Salesforce.com for storing all the leads coming from
various sources like P&C Website, Call Center and Paper Leads at one
place. Salesforce.com will act as gold repository for Leads and will be
used by MetLife P & C Sales Agents to make outbound calls using the
Avaya CTI implemented in Salesforce.com. Agents can Single Sign to
Salesforce and seamlessly navigate to ARS the Metlife P&C quote
management system to complete quote process. The changes saved to
Quotes in ARS are reflected back to Salesforce.com using webservices.
The project uses iGATE iterative development methodology which is
iGATE methodology for cloud based projects
Metlife Property & Causality, USA
Salesforce.com Senior Developer
Interacting with the onsite to discuss the status of the project, clarify
any queries regarding the functionality
Involved in the discovery, design & implementation of the project
Preparing Detail Design Document
Developing Apex Classes, Triggers, Visualforce Pages, Validation Rules,
Reports and Dashboards etc.
Mentoring/Assisting Junior team members

April 2012 July 2012


Project Name

Advance CRM
Advance CRM is an implementation of Salesforce.com to avoiding cherry
picking of lead. In USA, there is lot of telemarketing rules defined by
FTC to protect consumers against unfair or deceptive practices. One
such is when to call a Lead.
This implementation is for determining whether it is allowable for an
agent to place a call to a Prospect based on the calling time rules for
the US State within which the Prospect is located as well as at the
Federal level. Typically the determination is based upon the State
defined in the Prospects record in the System, but may be based on the
Area Code of the phone number being called in the absence of a State
being defined. Time of day in the time zone of the Prospect as well as
State recognized holidays must be taken into account to determine
whether a call may be placed

Client
Role
Responsibilities

iGATE, Internal Project


Salesforce.com Developer
Interacting with the onsite to discuss the status of the project, clarify
any queries regarding the functionality
Developing Apex Classes, Triggers, Visualforce Pages, Validation Rules,
Reports and Dashboards etc.

Personal
Information
Name
Permanent address
Date of Birth
Sex
Nationality
Languages Known

Manish Deepak Nelekar.


1392, Sadashiv Peth, Near Chimnya Ganpati, Pune - 411030.
30th Aug.1989
Male
Indian
English, Hindi, Marathi

Place: Pune

Manish Nelekar

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