Uchit Baidhya

MBA 1st semester, SMU

Subject: - Organization Behavior (mb0022)
LBEF campus
OBJECTIVE QUESTIONS
Section: A [40*1=40] Multiple Choice Test Items

1. In management, directing is
a) Planning b) Organizing c) Leading d) Controlling
2. Who defined management as ‘Art of getting things done through people”?
a) Follet b) Fayola c) Mayo d) Weber
3 How may level of OB analysis purposed by Wood?
a) 4 b) 5 c) 6 d) 8
4 The degree to which the person behaves the same way in other situation is
a) Distinctiveness b) Consistency c) Consensus d) All of the above
5 Which is Elton Mayo’s publication?
a) General and industrial management b) The organization man
c) Human problem of industrial civilization d) the human side of enterprise
6 Which of the following is the factor in the target for perception?
a)Size b)Novelty c)Work setting d)Motives
7 Which one is NOT a reinforcer in behavior shaping?
a) A commission in achieving sales target b) Withdrawal of scholarship
c) Thanks for a good work d) assigning a person to accomplish a certain task

8 Which is instrumental value?

a) Salvation b) True friendship c) Independent d) a sense of accomplishment
9 What is NOT indicator of physical abilities?
a) Worries b) Stamina c) Dexterity d) Strength
10 How many types of attitude are there according to the modern OB theorists?
a) 2 b) 3 c)4 d)5
11 Cognition does NOT refer
a)Idea generation b)Interpretation c)Operation d)Brain teasing
12 What represents interpersonal intelligence?
a) Body smart b) People smart c)Self smart d)Reasoning smart
13 Who and when developed self perception theory?
a)Festinger 1957 b) Laurent 1983 c) Brown 1996 d)Bem 1967
14 What do high Machs do?
a) Support more b)Dominate more c)Manipulate more d)Direct more
15 How many personality factors are there according to Cattel?
a. 5
b. 16
c. 2
d. 3
16. What are the most important non verbal ways in which emotions are manifested?
a. Physical responses
b. Facial expressions
c. Both ‘a’ and ‘b’
d. Non of the above
17 When there is high emotional disorder in a person, it is called
a. Insomnia
b. Alexithymia
c. Phobia
 d. Depression
18 Management is a form of work that involves coordinating an organization's
resources-land, labor and capital-towards accomplishing organizational
a. Changes
b. Structure
c. Objectives
d. Beliefs
19 What does the word self efficacy mean?.
a. Self monitoring
b. Self esteem
c. Self confidence
d. Self esteem and monitoring
20 In which of the following roles of managers, a manager performs liaison work?
a. Interpersonal role
b. Decisional role
c. Informational role
d. Non of the above
21 Task groups are
a. Permanent work groups
b. Temporary work groups
c. Command group
d. All of the above
22 Appropriate dressing in the job falls under
a. Performance norms
b. Appearance norms
c. Social arrangement norms
d. Allocation of resources norms
23 What seeks to determine what outcome will result from a given action?
a. Restriction
b. Liberalization
c. Prediction
d. Non of the above
24 Milton Rokeach has given definition of
a. Personality
b. Values
c. Attitude
d. Perception
25 Why do people make coalition?
a. To negotiate
b. To be assertive
c. To get support
d. To hold power
26. What roles of the managers link all the managerial work together?
a. Informational role
b. Decisional role
c. Entrepreneurial role
d. Non of the above
27 Which power exercises coerce, force and domination?
a. Legitimate power
b. Referent power
c. Expert power
d. Coercive power
 28 Which of the following is a formal group?
a. Interest group
b. Reference group
c. Committee
d. Membership group
29 What is NOT the dimension in Hofstede’s research?
a. Uncertainty avoidance
b. Masculanity Vs femininity
c. Power distance
d. Assertiveness
30 According to Parrots classification of emotions, which is the primary emotion?
a. Affection
b. Sympathy
c. Nervousness
d. Surprise
31 A negative instance of self fulfilling prophecy is called
a. Pygmalion effect
b. Golem effect
c. Contrast effect
d. Halo effect
32 A situation in which an individual is confronted by divergent role expectations is called?
a. Role clarity
b. Role ambiguity
c. Role conflict
d. Role overload
33 In which stage of group formation, group doubts are minimized?
a. Forming
b. Adjourning
c. Performing
d. Norming
34 Which team type consist of groups of 5-10 employees form the same department to discuss ways
of improving quality, efficacy and work environment?
a. Cross functional team
b. Self managed work teams
c. Problem solving teams
d. Non of the above
35 According to Maslow, what represents the first need?
Safety and security needs
Physiological needs
Social needs
Self actualization
36. Norms are
a. Systems
b. Standards
c. Principles
d. Processes
37 Which theory is known as motivation hygiene theory?
Herzberg’s two factor theory
Maslow’s needs theory
Expectancy theory of Victor Vroom
Adam’s equity theory
 38 Dysfunctional conflict is
Constructive
Destructive
Neither constructive nor destructive
Both constructive and destructive
39 What is intuition?
Spending time in inner space of heart
Rely on inner voice
Belief in stamina of body
Capacity of thinking
40 Which power creates more compliance level?
Coercive power
Legitimate power
Reward power
Expert power

Section B [20*2=40] Multiple Choice Test Items

41 An efficient and effective manager focuses on two key results. If the first is task performance, what
is the second?
a. Job involvement
b. Task analysis
c. Job fit
d. Job satisfaction
42. Which science attempts to measure understanding differences in fundamental values, attitudes and
behavior among people in different countries is
a. Sociology
b. Psychology
c. Anthropology
d. Social psychology
43 There are five phases in group formation. They are also kept in logical sequence. What is the phase after
forming?.
a. Norming
b. Performing
c. Adjourning
d. Storming
44 What is defined as “Any relatively permanent change in behavior that occurs as a result of experience”?
a. Training
b. Learning
c. Managing
d. Performing
45 What does the word intermittent mean in intermittent reinforcing schedule?
a. Reinforcing in every instance of desirable behavior
b. Not reinforcing in every instance of desirable behavior
c. Both “a” and “b”
d. None of the above
46 In cognitive dissonance theory, the word dissonance means
a. Direction
b. Deviation
c. Disagreement
d. Dissatisfaction
 47. Which emotions are an individual’s actual emotions?
a. Displayed emotions
b. Felt emotions
c. Both ‘a’ and ‘b’
d. Non of ‘the above
48 What starts with initial contact between a mother and her new infant?
a. Liberalization
b. Generalization
c. Socialization
d. Mobilization
49 There are three factors those shape perception of an individual. Which of the following is NOT the
factor?
a. Perceiver
b. Target
c. Situation
d. Time factor
50 Which technique of decision making in groups reflect “Logically perfect” group decision method?
a. Decision by authority rule
b. Decision by majority rule
c. Decision by unanimity
d. Decision by minority rule
51 When the characteristic of a person shows pro-activeness, it is
a. Constitution
b. Body type
c. Introversion
d. Extraversion
52 Brainstorming is done to
a. Make decision
b. Gain consensus on a decision
c. Defend criticism
d. Generate ideas
53 What does self monitoring do?
a. Makes situational factors reliable
b. Changes situational factors
c. Adjusts someone to situational factors
d. Keeps away some one from situational factors
54 The primary source of value is?
a. Primary school
b. Home
c. Friends
d. Religious organizations
55. When people use a group as a basis for comparison in making decisions or forming opinions, it is
Interest group
Friendship group
Reference group
Membership group
56 What is job rotation?
a. Rotation in working shift
b. Rotation of employee in similar task
c. Rotation of employees in varieties of tasks
d. Prioritization of tasks
 57 What is social loafing?
a. Group efforts in social work
b. Cheating in group task
c. Inclusion of group members from community
d. Socializing a group work
58 Which of the following is notable characteristic of type ‘A’ personalities?
a. Can relax without guilt
b. Never suffers from a sense of time urgency
c. Less self seeking on achievements
d. Can not cope with leisure
59 Which of the following derives motivation?
a. Needs + situation
b. Knowledge + skill + ability
c. Knowledge + emotion + action
d. Non of the above
60 What is mentoring?
a. Helping people to learn in their initiation
b. Supervising
c. Evaluating
d. Teach people in the classroom

Section C [4*15=60]
61. What are the components of goal setting theory of motivation?
a. Goal commitment, tenure, absenteeism, task characteristics
b. Goal commitment, adequate self efficacy, absenteeism, task characteristics
c. Adequate self efficacy, goal commitment, national culture, task characteristics
d. Adequate self efficacy, tenure, national culture, task characteristics
62. What is the right sequence of conflict processes?
a. Incompatibility, personalization, intentions, behavior, outcomes
b. Personalization, intentions, behavior, outcomes, incompatibility
c. Intentions, behavior, outcomes, incompatibility, personalization
d. Behavior, outcomes, incompatibility, personalization, intentions
63. The followings are the different team types
a.Problem solving team
b. Self managed work team
c.Cross functional teams
The characteristics of the above team type are given below
1. Members are self directed
2. Members are from different backgrounds
3. Members have investigation ability
The right set is
a. 1b, 2c, 3a
b. 2b, 3c, 1a
c. 2a, 1b, 3c
d 1c, 3a, 2b
64. The following are the decision making steps
1 Generate possible alternatives
2 Weight the identified criteria
3. Define the problem
4. Identify decision criteria
5. Make decision
 The right sequence is
a. 3, 1, 4, 2, 5
b. 3, 4, 2, 1, 5
c. 4, 3, 2, 1, 5
d. 1, 2, 3, 4, 5
65. The followings are the steps of controlling function of management.
1. Measure actual performance
2. Take corrective action
3. Compare standard Vs. Actual
4. Establish performance standard
What is the logical sequence of steps?
a. 4, 1, 3, 2
b. 4, 3, 2, 1
c. 1, 3, 4, 2
d. 3, 4, 2, 1
66. Match According to Henry Fayol, organizations can be sub divided into six main areas. Which is the
correct set?
a. Technical, market, customer, planning, feedback, management
b. Financial, accounting, customer, planning, sales, management
c. Planning, accounting, financial, security, commercial, management
d. Technical, accounting, financial, security, commercial, management
67. Which is the right sequence of change management?
a. Changing, unfreezing, refreezing
b. Refreezing, changing, unfreezing
c. Unfreezing, changing, refreezing
d. Changing, unfreezing, refreezing
68 What is the right formula for calculating MPS? It is

SR+TI+TS
a. MPS= ---------------- X Autonomy X Feedback
3
SV+TD+TS
b. MPS= ---------------- X Autonomy X Feedback
3
SV+TI+TS
c. MPS= ---------------- + Autonomy + Feedback
3
SV+TI+TS
d. MPS= ---------------- X Autonomy X Feedback
3
69. The followings are the steps of controlling function of management.
1. Measure actual performance
2. Take corrective action
3. Compare standard Vs. Actual
4. Establish performance standard
What is the logical sequence of steps?
a. 4, 1, 3, 2
 b. 4, 3, 2, 1
c. 1, 3, 4, 2
d. 3, 4, 2, 1
70. There are five individual difference variables moderate the relationship between potential stressors and
experienced stress. Which is the right set of variables?
a. Perception, locus of control. Self efficacy, hostility, self monitoring
b. Perception, locus of control. Self efficacy, hostility, job experience
c. Perception, locus of control, self esteem, hostility, self monitoring
d. Job enrichment, locus of control. Self efficacy, hostility, self monitoring
71. Action research model describes change in eight steps. Which is the right set of steps?
a. Problem identification, consultation with experts, data gathering and preliminary diagnosis,
feedback to key clients, joint diagnosis of the problem, joint action planning, action, data
gathering.
b. Problem identification, consultation with experts, data gathering and preliminary diagnosis,
problem analysis, joint diagnosis of the problem, joint action planning, action, data gathering.
c. Problem identification, problem analysis, data gathering and preliminary diagnosis, feedback
to key clients, joint diagnosis of the problem, joint action planning, action, data gathering.
d. Problem identification, consultation with experts, data gathering and preliminary diagnosis,
feedback to key clients, intervention designing, joint action planning, action, data gathering.
72. The followings are the perception errors
1. Selective perception
2. Halo Effect
3. Contrast effect
4. Stereotyping
The meanings are
a. Short cut judging or speed read
b Drawing general impression in single category
c. Comparisons and distortions
d. Judging someone on the basis of our perception of the group
The right set is
a. 1a, 2b, 3c, 4d
b. 2a, 3b, 4c, 1d
c. 3a, 4b, 1c, 2d
d. 4a, 1b. 2c. 3d
73. The following are the terms taken from 14 principles of management provided by Henry Fayol.
a. Unity of command
b. Scalar Chain
c. Equity
d. Esprit de Corps
The indicators of the terms are given below
1 An employee should receive order from one superior only
2. Justice
3. Line of authority
4. Promotion of harmony within the organization
Which one is the right match?
a. 1a, 2b, 3c, 4d
b. 2a, 3b, 4c, 1d
c. 1a, 2b, 4c, 3d
d. 1a, 2c, 3b, 4d
 74..The followings are the conflict modes
1. Accommodating
2. Competing
3. Avoiding
4. Collaborating
The strategies are as below
a. Win-Lose
b. Win-win
c. Lose win
d. Lose –lose
Tick the correct set to modes and strategies
a. 1c, 2a, 3d, 4b
b. 1a, 2b, 3c, 4d
c 3d, 4c, 2b, 1a
d 4b, 3c, 2d, 1a
75. The following are the questions considered during SWOT analysis:
1. What is our market share?
2. Are our rivals weak?
3. Are there new competitors?
4. Are the technologies obsolete?
Which one is the correct set?
a. 1S, 3W, 4O, 2T b.1S, 4W, 2O, 3T c. 1S, 2W, 3Q, 4T d. 1S, 2W, 4O, 3T