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SITAReservations Desktop
User Guide
Revision: 1.0
Revision Date: 2009-Nov-16
Copyright SITA Information Networking Computing USA Inc . 2009. Confidential. All Rights Reserved.
Copyright SITA Information Networking Computing USA Inc . 2009. Confidential. All Rights Reserved.
Table of Contents
1. Introduction
Air Availability
Booking Retrieve
Booking Summary
Control Tables
Customer Profile
Edit Itinerary
Emulator
Inventory Management
Passenger Protection
Queues
Quick Book
Schedule
Split Booking
Ticketing
Common Functions
General Information
Navigation
11
12
3. Sign In
13
Work Areas
14
15
Configuration Screen
17
4. Air Availability
19
Normal Availability
20
Air Search
20
20
Number of Passengers
21
22
Availability Display
23
Calendar Availability
24
24
Direct Sell
25
5. Booking Management
27
Incomplete Booking
27
Names Screen
27
Contact Screen
31
35
Remarks
40
Ticketing
42
46
47
Booking Summary
51
53
Ticketing Types
54
6. Booking Retrieve
59
59
70
Calendar Look-Up
71
73
73
74
74
74
75
8. Control Tables
Flight Control
77
78
106
Miscellaneous
118
123
123
128
133
135
Administration (CJ)
137
139
139
141
142
143
143
Change Date
143
143
143
Cancel Segment
143
Itinerary Screen
143
Flight Profile
145
146
12. Emulator
147
148
DPS Screens
149
149
149
151
Pricing Options
151
Discounts
153
Override Options
154
Fare Basis
155
Fare Quote
157
Stored Fares
160
160
Fare Display
162
Fare History
162
Miscellaneous
162
169
Inventory Update
169
Readout
173
Rebook
176
Demand AVS
177
Block Space
178
Reports
181
181
184
Passenger Reconcile
185
187
Passenger Protection
187
Codeshare Protection
189
16. Queues
Accessing the Queues
191
191
Queue Description
191
192
Queue Processing
192
193
194
195
195
196
197
198
201
Passenger Name
201
Contact Details
202
203
204
205
206
18. Schedule
207
Periods
207
Flight Information
208
Leg Details
210
212
Comments
214
Flight Summary
215
220
Schedule History
221
223
20. Ticketing
225
Reduce Passengers
226
228
Ticket Records
232
233
235
235
Sales Report
248
248
Multiple Passenger
250
250
250
Store Ticket
251
255
257
257
259
End Tab
260
End Button
261
261
263
Shutdown Warning
263
263
265
265
265
265
Calendar
266
26. Messages
Supported Message Types
27. Static
267
268
269
Caller
269
Envelope Button
269
TIMATIC
269
271
271
29. Glossary
273
30. Index
287
1. Introduction
Welcome to SITA Reservations Desktop.
SITA Reservations Desktop is a modular, web-based front end to SITA Reservations that
uses open system technology, such as HTML and JavaScript.
Main purpose to:
Provide user-friendly interfaces that enable reservation agents to create and
service bookings without having to remember native entries.
Allow airlines to train new staff in a shorter period of time.
Validate agent inputs with business logic to help the agent create bookings with
fewer errors.
System processing:
SITA Reservations Desktop uses an XML interface to SITA Reservations
implemented using SITA Integration Platform.
SITA Integration Platform translates the XML into SITA Reservations native
entries.
SITA Integration Platform translates the responses into XML and sends these back
to SITA Reservations Desktop.
Air Availability
The air availability module has four main features:
Create and amend booking, which includes validation and formatting of inputs to reduce
errors
Display both routes of a round trip on the same screen
Display several pages of availability at the same time
View up to 7 days availability for a specific class on one screen
Booking Retrieve
The Booking Retrieve Module provides the ability to:
Retrieve Bookings
Display Passenger Lists
Display Last 10 Bookings
Booking Summary
Displays the full contents of a booking in a single screen. Navigate to other screens very
quickly by clicking the screen header.
Control Tables
Control tables have information uniquely applicable to each individual Host Airline, such as:
Aircraft configuration
AVS status message address
Customer Profile
SITAReservations Customer Profile is a frequent flyer profile of customer preferences and
personal travel details. The Customer Profile module is used to display data from the host
airline frequent flyer profiles or customer profiles in SITAReservations Desktop.
Edit Itinerary
This screen is used to display existing air, car, hotel and other auxiliary segments. Changes or
updates, such as, Dates, Itinerary Segments, etc. can be made from the Air Itinerary Screen
quickly and effortlessly.
Emulator
SITA Reservations Desktop incorporates an emulator which enables agents of all levels of
expertise to use either the GUI screens or the native command line to create and service
bookings.
Inventory Management
Inventory Management provides the ability to help with day-to-day flight control and inventory
management activities. The inventory management entries by-pass schedule change
processing and can be used for a short period of time. Updates to inventory management are
made via the Inventory Management screen or from the Readout Display.
Passenger Protection
SITA Reservations Desktop provides the ability to protect passengers as well as protect
passengers on a code share flight.
Queues
As reservations system processing occurs, it may become necessary to notify an automated
office of certain conditions, which require a decision and / or action. This notification is
accomplished by placing items on a queue.
Quick Book
Quick Book provides the ability to enter booking information from a single screen including
passenger names, contact details, pricing, ticketing types, and seat assignments.
Schedule
Schedule provides the flexibility necessary to create, change, and cancel Flight Records as
well as view schedule change history.
Split Booking
The Split Booking functionality is used to split one or more passengers from an existing
booking. A new booking is automatically created for the split passengers.
Ticketing
This module is mainly used for the issuance and modification of tickets.
Common Functions
Buttons
'Cancel' on a screen will close the screen without making any changes.
'Clear' button at the bottom of the screen - clears all input fields and restores the screen
defaults.
'Clear' button adjacent to a row of availability input fields - clears the inputs for that row only
'Close' button on will close the pop-up without making any changes.
'OK' and 'Add' on a pop-up screen is used to submit the current information and re-display
the same screen. The screen is clear to enable the agent to enter the next set of
information.
Displays next to individual items that can be deleted. When the 'X' is clicked, the item is
deleted.
'*'
'*' (red asterisk) adjacent to text fields indicates the field is mandatory. These fields must be
populated by the agent when a request is submitted. If a mandatory field is not populated,
a validation error will display.
Used to display a look-up screen. The screen displayed depends on which field the '?' is
adjacent to.
Date: '?' next to a date will display a calendar.
From or To: '?' next to a From or To field will display the IATA Airport Code Look-up
screen.
City Code: '?' next to a City field will display the IATACity Code Look-up screen.
Carrier: '?' next to a Carrier field will display the the IATACarrier Code Look-up screen.
Dates
Date text fields allow years to be entered when the appropriate host entry allows years.
The filed will also display the years.
Emulator
The 'Emulator' will support the following SITA Reservations masks:
PTA
MCO
Paper Ticket
Enter Key
Error Messages
Error messages are either validation errors or SITA Reservations error responses.
All error messages display in a pop-up box with a 'Close' button apart from the following,
which display error messages on the screen:
'Messages' section of the 'Fare Quote' screen.
'Seat Map' section of the 'Seat Assign' screen.
Internal Memory
When a booking is first created, only Air Itinerary, Names, and SSRs are added directly to
the SITA Reservations booking.
SITA Reservations Desktop stores all other booking items in internal memory and add
them to the SITA Reservations booking during the 'End' process.
Screens stay populated until the following actions are carried out;
Ignore
Retrieve
End
Except for the 'List' tab in the Booking Retrieve module. The List screen will always stay
populated until another list is retrieved.
General Information
The following are general information hints and tips from expert Web users that will help
agents create bookings faster using SITA Reservations Desktop.
Air Availability
The standard availability display and the first available display in SITA Reservations
are limited by the system parameter S$ALIM, number of days in the future. If a
request for these displays is entered beyone this date, a timetable display is
returned to the screen. A timetable display will include only a list of classes and does
not include any availability levels.
The SITA Reservations S$ALIM parameter is currently set to 330 days. It is not
recommended that agents request availability that is greater than 330 days in the
future.
Calendar Availability
Calendar availability is designed to provide an overview of availability for a range of
dates in the near future. It should not be used for future availability requests that are
greater than one year from the current date.
Certificates
SITA Reservations Desktop uses a secure HTTPS connection over the Internet. (This is
identified by a padlock button on the agent's task menu.)
While using the application, an agent may receive a warning message that advises that the
page contains both secure and non-secure item and asks the agent if they wish to continue
loading the page.
If this message is displayed, the agent should click Yes and the application will continue to
work normally.
Full screen
Click the F11 key to make the application full screen. That is, see more information with
less scrolling.
Click F11 again to go back to the normal screen layout.
Java Applet
The Emulator uses a signed java applet. When the agent accesses the Emulator, they may
receive a message asking if they wish to accept the applet's certificate. It is recommended
that 'Always' is selected. This will automatically accept the certificate and stop the message
reappearing in future instances.
Lists
The automatic response to seeing a list is to use the mouse. However, there are other ways to
navigate the list without using the mouse, such as:
Arrow keys: Click the down arrow on the keyboard until the desired item is located.
Letters: Click a letter key to select the first item in a list that starts with that letter; e.g., on
the list above, clicking U will automatically select Un-Ticketed Passengers.
If there is more than one item that starts with the chosen letter, clicking the letter again will
select the next item in the list.
Alt down arrow: To view the contents of a list, hold down the Alt key and click the down
arrow. This will open the list with all available content selections.
Some list boxes allow multiple selections. Multiple items can be selected by holding the
CTRL key and selecting items with the mouse. Alternatively, a combination of CTRLSpace and Up Arrow or Down Arrow can be used.
SSRs
If an SSR has a remark that does not have a period (full-stop) < . > before the text, the first
two characters will display in the status code column field.
In the Add or Amend SSR, some SSRs may have a description / format that are different to
those trained to agents. These are read from a database and can be amended without a new
release.
Tabbing
Use the Tab key to move between most fields. It is often quicker to tab four or five times to
get to a field than it is to pick up the mouse and click.
Careful consideration has been given to the tab order on each screen attempting to keep
key strokes to a minimum while ensuring access to all fields on the screen.
To tab backwards hold down the Shift key and press Tab.
Text size
Larger: Use the scroll wheel on the mouse, hold down the control key, and rotate the scroll
wheel towards you.
Smaller: Rotate the scroll wheel the other way.
Use the View menu to change the text size: select View and then Text Size.
Navigation
The following are navigation hints and tips from expert Web users that will help agents create
bookings faster using SITA Reservations Desktop.
Agent can click on a module tab name to navigate to a module; e.g., Booking Retrieve.
Agent can use shortcut keys to navigate to module:
3. Sign In
To begin using SITA Reservations Desktop, an agent must first sign in to the application. To
sign in, enter the following mandatory information, except as noted for optional:
Airline
Agent Number
Password
User Group (optional if you only have one user group)
PID
Office (optional)
If accessing SITA Reservations Desktop over the Internet, the User Group must be greater
than 17 (a reservation user group only).
Work Areas
There are five different work areas. The work areas display as A, B, C, D and E hyperlinks on
the top left of the screen. Only one of the open browser windows is 'active' at any one time.
Transactions can only be completed from the 'active' work area. (For instance, it is not
possible to have two windows open for area C).
The work areas can only be signed in sequentially. For instance, to sign in to Area C, the
agent must first be signed in to Areas A and B. For this reason, logic has been added to
display a prompt if the agent attempts to sign in to multiple areas out of sequence. Each open
browser window will represent a work area. The work area can be determined by the
highlighted work area hyperlink.
If the agent requests to sign in to a new work area, SITA Reservations Desktop will open a
new browser window with the Sign In screen displayed. The following inputs are displayed:
Airline
Agent Number
Password
User Group
Office
The Agent Number field is pre-populated with the agent number from the original sign in.
Agent number cannot be changed or the sign in request will fail.
The task bar on the PC will display a browser window for each open work area. The agent
can navigate between the different work areas by clicking on the relevant button on the task
bar or using the Alt Tab keys. When a new work area is accessed, it immediately becomes the
'active' work area.
If a security certificate is required, the following security alert will display when the agent
attempts to log in:
If the certificate is from SITA, the agent should click the 'Install Certificate' button and click
the 'Next' button on each screen that displays in the 'Certificate Wizard'.
The final screen, displayed below, ask the agent to confirm if they wish to install the
certificate. The agent should click 'Yes'.
A certificate will need to be installed once on each PC. Once installed, the agent will not be
prompted for this information again until the certificate expires or needs to be replaced with
a new certificate.
Configuration Screen
SITA Reservations Desktop supports both Static and Dynamic PIDs.
Click Configuration on the Sign In screen. The Configuration dialog box displays allowing
for the following selections: Host destination (production or test systems) and PID type (static
or dynamic).
Static PID: To enter a Static PID, select Static in the Pid type: field. A mandatory PID number
field displays when Static is selected. Enter the PID number and click Update.
Dynamic PID: To enter a Dynamic PID, select Dynamic in the Pid type: field. Additional fields
are displayed for the user to enter the applicable information. The Country and City fields are
mandatory. Enter the applicable information and click Update.
If information for the Country and City fields is not entered, an error will be displayed.
Note: Details entered for Dynamic PID commands are retained between sessions.
4. Air Availability
The Air Availability module is a key module that enables the viewing of flights, which fulfill
specific criteria supplied by the passenger. Air Availability also provides the ability for you to
sell seats on the flights.
Click on the Air Availability option on the menu on the left hand side of the screen. The Air
Availability screen appears in the main work area. The following tabs are available:
Air Search
Availability Display
Calendar Availability
Direct Sell
The Air Search screen is automatically in focus when the Air Availability section is selected. It
is used to request one way, round trip, or multiple segment flight availability.
Enter desired flight information and click 'Find Flights' to view the Availability Display.
Normal Availability
Normal availability is when an availability request is made without selecting the 'Display
Calendar View for Specific Class' check box. The normal availability response is displayed in
the 'Air Display' screen.
For return flights, the outbound city pair is reversed and pre-populated for the inbound
journey. The agent can override this.
Air Search
The Air Search screen is automatically in focus when the Air Availability section is selected.
The Air Search screen in the Air Availability module allows the agent to search for flight
availability using a range of different criteria. Availability can be requested for up to four routes
at once, for a maximum of nine seats. The screen is defaulted to a basic availability request of
city pair, date and class.
An Advanced button expands the input fields to include additional input options. This screen
also displays any existing air itinerary segments.
To find flights, click the Find Flights button. To exit, select any navigational tab.
The 'Apply city airline preferences' option determines which functional designator is used for
availability requests:
If the check box is checked, AY is sent.
If the check box is unchecked, AV is sent.
To find flights, click the Find Flights button. To exit, select any navigational tab or close the
application.
Number of Passengers
The correct number(s) and type(s) of passengers must be specified when an availability
request is made.
Number and types of passengers will determine which name input fields are displayed in the
'Names' screen. Passenger types or quantities cannot be changed after a sell has taken place
or a number of seats / number of passengers mis-match error will display.
A minimum of one and a maximum of nine passengers can be requested. (Default is one adult
passenger.)
The passenger types are:
adult/s
child/ren
cabin bag/s
extra seat/s
Group bookings with more than nine passengers can only be created and displayed using the
Emulator.
Infant passenger type is not included in SITA Reservations Desktop. (In SITA Reservations,
an infant is added in the OSI screen.)
Description
Flight Type
Origin
The departure airport code is entered in the Origin field. If the airport
code is unknown, click on the question mark ? to the right of the
origin entry box. A pop-up window appears allowing you to enter
either the city name or the departure airport. Then press the Look-up
button. The appropriate airport code is returned and automatically
entered into the field.
Destination
The arrival airport code is entered here. If the code is unknown, use
the look-up functionality.
A Destination Point is always a city or an airport code.
Dates
The departure and the arrival dates are entered in the appropriate
Date fields. A pop-up calendar can be displayed by clicking on the
question mark beside the date field. Then, graphically select a date
from the calendar. Once a date is selected, it is automatically
entered into the appropriate date field. If no date is entered it will
default to today's date.
Enter a date up to 364 days from the current date using the pop-up
calendar. Dates beyond 364 are read only and cannot be selected.
Times
Number of Passengers
Once all required details are entered, the Find Flights button is clicked.
Availability Display
When a response returns, the Air Display tab appears. The Air Display Tab displays the
availability results for the specified itinerary.
Details on the screen are color-coded to allow easy identification of certain types of flights,
and also to see at a glance which flights are available, have limited availability or have become
unavailable. The seats are displayed in three different colors, each representing a different
level of availability.
From the available flights displayed on the screen, select the required availability for both the
outbound flight and, if present, the inbound flight.
If satisfied with the itinerary chosen, proceed with the booking by clicking on 'Sell Flights' or
Quick Book.
To show more availability, click the 'Show More Availability' button.
If the same availability request is needed on another day, then there are date fields (with a
calendar option) beside the "Outbound Flight" and "Inbound Flight" headings, simply click on
the Update button. To request availability for a day earlier, click the left-facing arrow. A day
later can be requested by clicking the right-facing arrow.
After selling the air segments and reserving the seats, the Sell Response Screen appears
confirming the booking. This screen is for informative purposes only and cannot be edited.
The Sell Response Screen will display any messages returned from the host per segment as
well as quick links hyperlinks.
The 'Indicators' column will display any indicators that are returned from SITA Reservations
including equipment type and meal codes.
If a flight is not eligible for electronic ticketing, the following will display for flights that are not eticket eligible.
To exit the screen, choose any option from the menu on the left.
Calendar Availability
The Air Search screen has a Calendar Availability function, which is enabled by checking the
'Display Calendar View for Specific Class' check box. This can only be used for one-way flight
requests and the booking class must be specified.
Calendar availability sends a separate availability request for each of the number of days
specified by the agent in the 'Number of Days' field. The default number of days is seven but
can be overridden by the agent with any number between 1 and 7.
The calendar availability response is displayed in the 'Calendar Display' screen for the class
and number of days specified by the agent. If there is no availability for a flight on a particular
date, the response will display as blank.
In a calendar availability request, the air availability is spread across a number of specified
days. Sometimes a flight can be returned on one day and not on another.
When selling flights from calendar availability, there is only a Sell Flights button on the Air
Calendar Display Screen.
When the Sell Flights button is clicked, a pop-up screen called the Itinerary Booked Screen
displays with details of the booked segments.
As stated previously, availability requests that are greater than 330 days in the future are not
recommended in SITA Reservations Desktop.
Direct Sell
On the Air Availability Direct Sell Screen, enter direct segment details and click on the Sell
Flights button. Segments with a KK status code (sold out segments) may be sold. The sell
details are sent to SITA Reservations. If successful, the itinerary displays in the Itinerary
section of the Booking Summary Screen. However, if the sell is unsuccessful, an error
message will be displayed.
The Direct Sell screen is used to send the following long sell entries to SITA reservations.
Only one segment type can be sold at a time:
Sell
Waitlist including option waitlist priority number (1 to 7) and 'through / transit' indicator
Non-stored
Information
The number and type of passenger must be specified within the direct sell request. Number
and type of passengers cannot be altered once a segment exists.
SITA Reservations Destop will default each segment type to the correct status code. The
status code cannot be overridden by the agent. The default status codes are:
Sell
NN
Waitlist
LL
Open
Non-stored
NN
Information
HK
5. Booking Management
Booking details can be added/amended/deleted within the Booking Management section of
SITA Reservations Desktop. Click on Booking Management in the left hand navigational
menu and the Names Screen is the first to appear.
The sections of the Booking module include Names, Contact, Address, SSR/OSI, Remarks,
Ticketing, History, and Seat Assign.
Incomplete Booking
If an incomplete message displays after the booking is ended, the data stored in internal
memory was not added to the booking correctly. The agents must review the error
message and correct any fields. Then they can attempt to end the booking again.
If the error message CHECK NOTIF if displayed, the SRR has the incorrect action code.
The agent should correct this on the SSR/OSI screen.
Names Screen
To display the Names Screen, click on the Booking Management tab on the left hand side of
SITA Reservations Desktop. The number and passenger types/extra seats/cabin baggage
are driven by what is selected in the Air Search or Direct Sell Screens once a flight is sold.
The 'Names' screen is displayed as the default screen when the 'Booking' tab is clicked. The
'Names' screen will display blank until the booking has an air itinerary. Names can only be
added once an air itinerary has been booked.
The other available tabs within the Booking Management Module include Contact, Address,
SSR/OSI, Remarks, Ticketing, History, and Seat Assign.
The name screen has no delete buttons initially, as the number of passengers in this screen
matches the number of seats in the segments. The number of passengers and seats MUST
match. If the wrong numbers of seats have been booked, you will need to restart the process
and book the correct number of seats in order for the correct number of passengers and types
to display in the name screen. Once the names have been added into the booking, the delete
buttons display.
Note: SITAReservations Desktop disables the Quick Book features when a name is present
in the booking to prevent errors from occurring during processing.
The Type field will default to the type of passenger that is being modified. As an option, select
the appropriate title from the Title drop down box, or enter at title into the field next to the drop
down box. Then enter the First Name of the passenger. The first name field is an optional field
as well, although it is recommended. The Surname field is a mandatory field. Once a surname
is entered, it will show in the Existing Surnames drop down box for an option for quicker
access with the additional names that may need to be modified/entered.
Note: The full name (any combination of title, first name and surname) cannot exceed 55
characters in length. The 'Date of Birth' input is only mandatory for children. The 'Special
Passenger Type' is an optional field that includes options such as Seaman and Deportee.
Modify Button
After entering or modifying the passenger name details, click OK.
The system then determines if a passenger surname is being changed.
If a surname has been changed, the system will display a prompt stating 'You will lose any
remarks, OSI's, contacts, addresses and ticketing details associated to this passenger(s). Do
you wish to continue?' with 'Yes' and 'No' buttons.
If 'No' is selected, the 'Names' screen displays pre-populated with the original booking details.
If 'Yes' is selected, the amended passenger name details display in the 'Names' screen.
The system will store the name details in internal memory if the names have not been added
into the booking. Names amendment entry will be sent immediately if the names are in the
booking. (If there is a delete button adjacent to the passenger names then the passenger
name details are in the booking.)
An OSI is created for a child when the name and date of birth details are added. Once the OSI
is added there is no longer a relationship between the child name/date of birth and the child
OSI. Therefore, if the date of birth is amended or deleted in the names screen then you will
have to manually amend or delete the OSI in the OSI screen. Also if the child passenger prerecord location is deleted, the OSI (at this point the OSI is in internal memory and if you end
the booking without deleteing the OSI the system will be trying to add an OSI to a passenger
that no longer exists) needs to be deleted.
Select the passenger from the drop-down list. Click on the Modify button. The names screen
redisplays with the extra seat associated to the selected passenger.
Click on the Cancel button to cancel the modification and the Names Screen displays.
The number of seats must match the number of passengers. The number of seats is
automatically reduced if a passenger is deleted.
If the agent deletes a passenger with a date of birth OSI associated to them before the
booking is ended, the agent must go to the OSI screen to delete the OSI.
When all names have been added, the agent can select the individual names in the various
booking tabe in order to passenger relate various booking elements.
When the last name is added, the passenger name details will be sent to the booking. If the
agent modifies a passenger surname at this point, any passenger related booking will be
removed. The application displays a warning.
Contact Screen
The Contact Screen shows contacts that already exist within the booking. It displays contact
type, telephone number/address, city code, and free text. If the contact type is 'No Contact' or
'Passenger will Contact' only the contact type input will display.
Click on the Booking Management tab on the left hand side of SITA Reservations Desktop
and then click on the Contact tab to display the Contact Screen.
The contact screen shows contacts that already exist within the booking. It displays contact
type, telephone number/address, city code, and free text. If the contact type is 'No Contact' or
'Passenger will Contact' only the contact type input will display.
To Add contacts, click on the Add button and the Add Contact Screen displays.
Contacts can be deleted individually, at any time, by clicking the 'X' button adjacent to a
contact.
Note: Always add names before adding any other booking details i.e.
contact/address/remarks etc.
All the passengers' checkboxes are pre-selected by the system. The passengers selected will
be added into the contact entry unless all passengers are selected. If all passengers are
selected the contact entry does not require passenger association.
The contact details section display 'No Contact' and 'Passenger will Contact' checkboxes as
well as input boxes for contact types: home, business, telephone unknown, travel agent,
address, email and mobile.
Address Screen
To display the Add Address Details Screen, click on the Booking Management tab on the left
hand side of SITA Reservations Desktop and click the Address tab.
Add an Address
To add an address, click on the Address tab and the Add Address Details Screen will display.
All the passengers' checkboxes are pre-selected by the system. Click on the Unselect All
hyperlink to unselect all passenger checkboxes or unselect specific checkboxes that do not
apply to the address. To check all boxes adjacent to the passengers, simply click on the Select
All hyperlink.
The Add Address Screen also contains input fields for a mailing and a billing address. The
inputs for each address type are: Name drop down and Name input box, Address Line One,
Address Line Two, Address Line Three, Address Line Four, Address Line Five, Postcode/Zip
code, Country.
It is mandatory to choose whether an address is a mailing or billing address. It is also
mandatory to select which passenger the letter is addressed to (this is in addition to selecting
the passenger relations). For both address types, only Name and Line One are needed. The
remaining address lines are optional.
If any address line is left blank, it will be displayed with a comma. Only 'Address Type',
'Name', and 'Line One' are mandatory. If an existing passenger name is selected from the
'Address Letter To' drop-down list, SITA Reservations Desktop will populate the 'Name' field
with the same name automatically.
Third Party Addresses: If the payment is from a third party and the documents should be sent
to someone else, the recipient's name can be entered directly into the 'Name' field.
After entering the address details into the relevant input fields for a mailing and/or billing
address, click on the 'OK' button.
To enter additional address information, click the 'OK and Add' button. The address details
are then displayed in the Address Screen if the validation is successful. If the validation is
unsuccessful an error message displays.
If the booking has a record locator, the details will be added into the booking. If the booking
does not have a record locator, the address will be added to the booking during the 'End'
process.
When you change an address, you can only modify the passenger relations before the
booking has been ended. If you want to modify an address after the booking is ended, the
passenger relations are read only. This means you need to delete and re-add the address to
change the passenger relations.
Click on the 'OK' button and the amended address details display in the Address Screen if the
validation is successful. If the booking has a record locator, the details will be added into the
booking. If the booking does not have a record locator, the address will be added to the
booking on the 'End' process.
Cancel Button
Click on the Cancel button to return to the Address Screen without adding an address.
Modify an Address
The Address screen displays addresses that exist in the booking or are stored in internal
memory after being added in the Add Address screen. Once addresses are added, click on
the Change button and the Modify Address screen displays.
The address screen will be pre-populated with the existing address and associated
passengers.
Amend the address and/or passenger association details.
All parts of the address can be modified before the booking is ended and record locator
created. After the booking is ended, all parts of the address can be amended except for
passenger relation(s). To modify the passenger relations after the booking is ended, the
address should be deleted and a new address added.
SSR Screen
The SSR screen displays existing SSRs that already exist in the booking or have been added
using the Add SSR screens.
SSR Details
The SSR details displays the carrier/office code, status code, flight details, SSR comments.
This basically displays the SSR details with the exception of the code and passenger relation.
When SSRs are created, they are added directly to the SITA Reservations booking. Existing
SSRs are displayed in the screen under the column headings: 'SSR', 'Carrier Code', 'Flight
Details', 'Comments', and 'Passenger(s)'.
Remove to History
If an SSR is deleted after the booking is ended and a record locator generated, there is an
option to remove the deleted SSR to history.
If the agent clicks the 'Remove SSR to History, button, the SSR will be sent to the Booking
History and will no longer display in the 'SSR Details' section of the 'SSR' screen. One
deleted SSR can be removed to history at a time.
Reduce SSR
The 'Reduce' button displays the Reduce Passenger screen and enables the agent to
reduce the number of passengers associated to SSR elements in the booking.
The 'Reduce SSR' screen is accessed by clicking on the 'Reduce' button adjacent to an
existing SSR. This button will only display if there is an existing SSR. One SSR can be
reduced at a time.
SITA Reservations Desktop will reduce the de-selected passengers from the SSR and
redisplay the 'SSR Details' section of the 'SSR' screen to show the remaining passenger
relations. If all passengers are reduced, the SSR will show with status code 'XX'. This is
the same as deleting the SSR. It can then be removed to history if required.
Adding SSRs
The SSR (Special Service Requirement) screen in the Booking Management module
allows you to add, modify, reduce and delete SSRs. Also you can move deleted SSRs into
History.
The SSR element must be entered in an exact format. It will vary in content and length based
on the type of request.
Each SSR element is handled separately. Appropriate messages and/or queues are
generated for SSRs during the end process when creating or modifying a booking.
Select the relevant passenger(s), segment(s) and select a category. Then select the
appropriate SSR. Alternatively, select None as a category and enter the four-digit SSR code.
Also enter the main body of the SSR in the SSR Input box.
The system will send the SSR code, segment relation(s) and passenger relation(s) to each
entry.
Note: Although each entry has a slightly different format, it is up to you to correctly enter all the
relevant details in the 'SSR Input' field on the Add SSR or Modify SSR screen.
The Add SSR Details contains a list of passengers and itineraries with checkboxes to enable
them to be pre-selected. Underneath is an SSR Category drop-down list box that contains
the common SSR headings used by most airlines.
When an SSR category is selected, the SSR Details drop-down box adjacent is prepopulated with all SSRs that fall into that category.
Each SSR will then display a format label with instructions on how to complete the entry. An
Additional Information section displays in the bottom portion of the screen. This section holds
additional information to help you populate each SSR.
If None is selected as the category, then the additional information section will not be
populated with a format and will need input of the SSR Code with a four-digit code.
Modifying SSRs
The 'Modify SSR' screen is accessed by clicking on the
button adjacent to an SSR. This
button will only display if there is an existing SSR. One SSR can be modified at a time.
When an SSR is modified, the application will automatically delete the existing SSR and add
a new one in its place. All aspects of a SSR including passenger relations can be amended
pre- and post- record locator.
The 'Modify SSR' screen will display with the SSR Category defaulted to 'None'. The SSR
code is pre-populated in the 'SSR Code' field. The agent can modify any aspect of the SSR
details and can change the SSR completely by selecting a new SSR from the list.
Deleting SSRs
Click on a Delete button next to a SSR to delete it from the Booking Management module.
OK Button - SSR
To add the SSR to the booking, click on the OK button.
If there are any errors with the SSR, a message will display.
Click on the 'Remove to History' button and the booking moves from the active portion of the
booking into history.
Adding OSIs
The Other Service Information (OSI) element is free format following the OSI: YY or airline
code. The necessary messages and/or queues are sent when you click on an end or end and
retrieve option in the End screen. To display the Add OSI screen, click on the Add button
adjacent to the OSI Details.
To add generic OSIs to the booking, select 'Other OSI' and enter the 'Amount' and 'Comment'
field information.
Modifying an OSI
To make a change to an OSI, click on Change button adjacent to an OSI and the Modify OSI
Screen displays.
The system displays the existing OSI details. It is possible to modify the passenger relations,
regardless of whether the booking has been ended or not, as well as the content of the OSI.
The carriers the OSI is sent to can also be modified.
Click on the OK button and the new OSI details display in the OSI Screen. If the booking has a
record locator, the details will be added into the booking. If the booking does not have a record
locator, the OSI will be added to the booking during the 'End' process.
Note: The process of amend is to delete the existing OSI and add a new OSI.
Deleting OSIs
To delete an OSI, click on Delete button adjacent to an OSI and the OSI is deleted.
OK Button - OSIs
Select passenger(s) and carrier(s), enter passenger number and type, if required, and free
text and click OK. SITA Reservations Desktop will determine if the any carrier check boxes
have been selected. If no carrier check boxes have been selected, the entry is sent once with
'YY' carrier code. If one or more carrier check boxes have been selected, the entry is sent
once for each carrier that has been selected.
If the booking has a record locator, the OSI will be added into the booking immediately. If the
booking does not have a record locator, the OSI will be added to the booking during the 'End'
process.
Remarks
To navigate to the Remarks Screen, first click on the Booking Management tab on the left
hand side of SITA Reservations Desktop. Next, click on the Remarks tab and the Remarks
Screen displays.
Another way to view the Remarks Screen is to click on the Remark or Reconfirmation
Remark sections of the Booking Summary screen.
The Remarks screen shows remarks that exist in the booking or internal memory once a
remark has been added into the Add Remarks Screen.
Adding Remarks
To display the Add Remark Screen, click on the Add button adjacent to the remark columns.
This screen displays the passengers that have been added into the Names screen or already
exist in the booking. All the passengers' checkboxes are pre-selected by the system. It is
possible to select and unselect individual check boxes, or all at once using the hyperlinks.
Enter remarks using only alphabetic, numeric, slash (/), dash, comma and period (.)
characters.
The remarks types are general, special or a reconfirmation remark.
General remarks and special remarks have the same function designator code (RMK) and
both have free text. The general and special remarks display in the 'Remarks' section of the
screen.
Special remarks have an additional code. It is possible to select the following special remark
options:
Not displayed to travel agents
Supervisor only to amend
Supervisor only to amend and not displayed to travel agents.
The Reconfirmation Remark has a different function designator (RCFM) and displays in the
reconfirmation section of the remarks screen.
To add a remark, select remark type and choose passenger(s) for whom the remark applies.
Note: If you add a remark over 55 characters, multiple remarks will be added to the booking.
However, if you select reconfirmation remark the input is a maximum of 55 characters.
Click on the OK button to add the remark to the Remarks screen. If the booking has a record
locator the remark is added to the booking. If there is no record locator, it is added to internal
memory. If you decide not to add a remark, you can click the Cancel button to return to the
Remarks screen.
Deleting Remarks
Click on the Delete button next to a remark and the remark is deleted from the remark screen.
If the booking has a record locator, the remark is deleted from the booking. If not, the remark
is deleted from internal memory.
Modifying Remarks
To display the Modify Remark Screen, click on the Change button adjacent to the remark.
The modify remarks screen displays the appropriate passenger(s) checkboxes selected from
the passenger association section of the remark.
The Remark Type list box is defaulted to the original remark type and Free Text input box is
populated with the existing remark details.
Click on the OK button and the amended remark displays in the Remarks screen if the
validation is successful.
If the Booking has a record locator, the remarks are added into the Booking immediately. If
the Booking does not have a record locator, the remarks are added to the Booking as part of
the 'End' process.
Note: Amending special supervisor level remarks without supervisor status will result in an
error message if there is a record locator. Changes to this remark are allowed pre-record
locator.
If a decision is made not to modify the remark, click on the Cancel button to return to the
Remarks screen.
The remark change order entry is sent to the Booking if there is a record locator. If there is no
record locator the remarks will be re-ordered and given a new 'position' number in internal
memory.
To choose not to change the order of the remark, click on the Cancel button and the Remarks
Screen will display.
Ticketing
The Ticketing portion of SITA Reservations Booking allows the addition of specific ticketing
information. Examples of ticket types include Mail, Timelimit, etc. This screen displays a table
with the specific details of each heading. The headings are:
Ticket Type
Ticket Information
Passenger(s)
The Ticketing Screen allows additions, changes or deletions of ticketing information.
To display the Add Ticket Pop-up Screen, click on the Ticketing tab. The Select All/Unselect
All hyperlinks located at the top of the pop-up screen are useful when dealing with multiple
passengers.
The Ticketing Screen displays the tickets that exist in the Booking (or internal memory) once
they have been added into the Add Ticket Screen.
The ticket type column displays the type of ticket; e.g., Mail and Timelimit.
The ticket information displays all other details in the ticket element entry. This information can
be different per ticket type. For example, a mail ticket may contain date and free text.
The passenger column displays which passengers the ticket applies to. (The dropdown box is
going to be change to be just text; i.e., all the passenger names will display.)
Note: Each Booking may contain multiple ticket types that are passenger associated. In order
to have a record locator, a Booking must contain at least one ticket element whether it is
associated to an individual passenger(s) or to all passengers. The Option type is not counted
as a ticket type. If an option is selected, ensure another ticket type for every passenger is
selected.
Ticketing Screen
Display Ticketing Screen
To display the Ticketing Screen, click on the Booking Management tab on the left-hand side of
SITA Reservations Desktop and click on the Ticketing tab.
Modify Ticket
Delete Ticket
Fields Displayed
Timelimit
Fields of entry for the Timelimit ticket element are Time, Date, Days from now,
Days prior to departure, Office, and Free text.
Timelimit Auto
Cancel
The fields of entry for Timelimit Auto Cancel ticket types are Time, Date, Days
from now, Days prior to departure, Office, and Free text.
Ticketed
Airport Ticket
Office Location.
MailTicket
Date, Days from now, Days prior to departure, Office, and Free text.
Date, Days from now, Days prior to departure, Office, and Free text.
Option
Date, Days from now, Days prior to departure, Office, and Free text.
Enter the input fields displayed for the ticket type and click Add.
The ticket will display in the Ticket Screen if successful. If not, an appropriate error message
will display.
The system validates that the mandatory fields are populated for each ticket type (e.g. time is
populated with four numeric characters, option, Timelimit, mail, and will call ticket types have
either a date, + - days or number of days prior to departure populated and that only ONE of
the fields is populated, that the date is in the format a 2-number date and 3-letter month, etc.).
If validation is successful and the Booking does not have a record locator, the ticket element is
added to the Booking during the 'End' process. If there is a record locator, the ticket element is
added immediately.
This screen displays the passengers pre-populated with the ticket association details.
The relevant ticket type and input fields are populated based on the existing ticket details. The
'passenger' section is read only post record locator. The passenger association cannot be
amended post record locator as SITA Reservations applies the amendment to the original
passengers selected. Pre-record locator the passenger association and details can be
amended. To amend the ticket information, make the necessary changes and click on the Add
button.
The ticket changes will display in the Ticketing Screen.
If the Booking has a record locator the ticket details are added to the Booking. If the Booking
does not have a record locator the ticket changes are stored in internal memory to be added
during the 'End' Process.
Click on the Cancel button and the Ticketing Screen displays.
The Booking History screen displays the complete booking (active and historical sections)
exactly how it is viewed in SITA Reservations.
Assign Seat
The Assign Seat entry reserves one or more seats on a specific, confirmed (HK, KK, TK, KL,
or RR) Host flight segment in a displayed booking (retrieved or under creation).
A Flight Seat Map display (ADM:) is not required before the seat reserve entry (ASR:) is
entered, but can be displayed for seat selection. The seat reserve entry can be entered for
one or multiple segments.
If multiple flight segments are requested in the same ASR seat request entry, it is suggested
that the Generic Seat request is used. If a Specific Seat number is used for multiple flight
segments, it is possible that not all of the flight segments will have the same seat configuration
or availability.
If the requested seat is not available on any one of the flight segments, a seat map is
displayed with the reject reason. In addition, no seats are reserved for any of the flight
segments.
The following chart defines the system generic seat-type codes:
Seat Types
Description
Smoking
Non-smoking
Window
Aisle
Left Side
Right Side
Front (Bulkhead)
Center of Cabin
Handicapped
Note: SSRs are added into the booking immediately. They are never stored in internal
memory.
Reduce Seats
One passenger in an ST SSR may wish to change their seat.
Click on the Reduce button and the Reduce Screen displays.
All the passengers that the seat is associated to display in the Reduce Seat Screen. Unselect
the passenger(s) that wish to change their seat and click OK.
The passengers unselected are removed from the SSR and only the passenger selected will
remain.
There is no way to amend a seat ST SSR. The process is to reduce or delete and then readd.
Note: SITA Reservations makes seat changes automatically when other amendments occur
in the booking. For example, if a name is changed the seats assigned to the passenger are
automatically given the new passenger association number. If a booking is canceled, the
seats reserved are automatically canceled and returned to the flight seat map as available
seats at booking End Process.
SITA Reservations Desktop only deals with reducing seats with the action code 'HK' that
indicates a seat has been reserved but no advance boarding pass has been issued.
Click on the Delete button adjacent to the ST SSR and the SSR is deleted.
Note: SITA Reservations Desktop will only deal with deleting the seat assignment not
deleting the passenger and the seat assignment.
If the Specific radio button is populated the Seat Assign input box displays. On the Specific
Seat Assignment Screen, enter the specific row and seat number(s). Next, click the OK
button.
The seat assign entry is then sent to SITA Reservations. If the response is successful, the ST
SSR displays in the seat assignment section of the Seat Assign screen. If the response is
unsuccessful, an appropriate error message will display in a separate pop up screen.
Click on the Booking Management tab on the left hand navigational menu and click on the
Seat Assign tab to display the Seat Assignment Screen.
The Seat Assignment Screen displays booked seats that exist in the booking. The screen also
allows you to enter flight details to view a non-referenced seat map. The mandatory data
fields are Flight Number, Date, From, To, and Class.
The Add Button is located near the upper right part of the screen. When you click on the Add
button, the Add Seat Assign screen displays.
The top section of the Add Seat Assignment Screen contains two sections
Passengers and
Segments. SITA Reservations Desktop offers Select All/Unselect All hyperlinks within each
section. The segments are also a hyperlink.
Booking Summary
Click on Booking Summary to display the Booking Summary Screen.
Alternatively, the Booking Summary screens displays after a booking has been retrieved
successfully from the Booking Retrieve screen or during the end retrieve or ignore retrieve
process.
The Booking Summary screen displays a summary of a booking that is currently in session.
The screen is for viewing purposes only. The Booking information displays in the appropriate
part of the Booking Summary screen. For example, passenger names will display under the
heading Passengers. Each section of the screen will size dynamically dependent on its
contents.
Following is a description of headings and information appearing in each section:
Booking Summary
Section
Description
Booking Information
Creation Office, User ID, Time, Date, Country Code, and PID.
This sections also displays fares and pricing indicators, reconfirmation
remark, passive indicator and the purge date of an Open Booking. The
Fare Quote link displays the Stored Fares section if any quotes are
stored in the Booking.
Names
Displays the passenger name, date of birth(if entered) and extra seat
from the name element (NM).
Itinerary
Seat Assignment
Contact Details
Ticket Type
Address
SSR
OSI
Remark
Miscellaneous Vendor
Information
This is for adding airline additional fees. It includes add, change, and
delete functionality.
Miscellaneous Booking
Details
Booking Summary
Section
Description
Responsibility
Most headings are hyperlinks and allow navigation to the appropriate Create and Amend
module screen. The Booking Information, Miscellaneous Booking Details and Responsibility
elements are exceptions and are NOT hyperlinks.
When the agent clicks the 'Add' button at the top of the MVI screen, the 'Add MVI' screen
displays.
Add MVI requires an itinerary to be booked and at least one passenger in the booking.
This screen allows the maintenance of MVIs through the add, delete, and change functions.
Add MVI
Ticketing Types
There are six ticketing type options available:
Timelimit
Timelimit Auto Cancel
Mail Ticket
Airport Ticket
Will Call Ticket
Ticketed
Option is included in the ticket type drop-down but it a separate element that deals with
placing the Booking on a queue.
A ticket type must be added unless configured to do this automatically. Option is not a
mandatory field.
The Ticketed status shows if the customer has already purchased a ticket, it should be noted
in the Booking using the Ticketed Code - T. The ticket number should also be included if
available.
A Timelimit ticket is set up for a passenger to purchase the ticket by a certain time and date or
it will auto cancel.
Note: An e-ticket SITA Reservations ticket entry is added into the Booking as a timelimit.
A Timelimit ticket is set up for a passenger to purchase the ticket by a certain time and date or
it will auto cancel.
Note: SITA Reservations electronic ticket entries are added into the Booking as a timelimit.
A passenger may choose to pick up a ticket at the airport. All the optional ticketing features
can be used with the Airport Ticket code. AT is the ticket indicator code for airport ticket.
A Will Call Ticket arrangement is made for the passenger when an agreement has been
made to pick up the ticket on a specified date at a specific office.
The mail ticket status indicates the passengers who will receive their tickets by mail. This
element is a means of queuing the Booking to a specified office.
The OP Element can be used like a 'TL' to create a queue. An 'XTL' can also be created with
an expiry date set for several days later. This enables the Booking to be automatically
cancelled if the customer does not pick up the ticket.
The Ticket Status Element must be updated to show how and when the passenger was
ticketed. When the ticket element is changed, the original details are placed into the historical
section of the Booking on the EOT command (end or end and retrieve in SITA Reservations
Desktop).
6. Booking Retrieve
The Booking Retrieve module allows you to search and retrieve specific bookings by
providing certain information (search criteria). Examples of the search criteria include Flight
Number, Flight Date, etc. In this module there are two screens:
Retrieve
Similar Name List
From the Booking Retrieve Module, you can retrieve a booking by flight details, by passenger
lists or with record locators. Click on Booking Retrieve on the left hand side of the SITA
Reservations Desktop window and the Retrieve Booking Screen displays.
If the booking record locator is known, enter it in the record locator field and click the Retrieve
button. If validation is successful, the Booking Summary Screen displays.
To retrieve by flight details, enter the appropriate flight number, flight date and passenger
surname (with optional city pair). The search results display on the Similar Name List.
Retrieve a list of bookings of a specific type by flight number and date (e.g., a list of all unticketed bookings). This is referred to as Multi-Selection Passengers List. A list of the Most
Recently Used Bookings is displayed at the bottom of the screen to assist you. Frequently the
booking being searched for is one that has been recently accessed. If the required record is
listed within the most recently used bookings, simply click on the link to view the booking.
If the booking being searched for cannot be found, an error message displays on the screen.
Note: It is not possible to retrieve canceled bookings using SITA Reservations Desktop.
Canceled bookings are returned as an error and must be retrieved using the Emulator.
The retrieve entries are sent to the host. If validation is successful, the Booking Summary
screen displays.
'Waitlist Passengers' - Click on Waitlist Passengers. Required fields are 'Flight Number' and
'Date.' The date is pre-populated with current date which can be overridden. Click on the '?'
button adjacent to the 'Date' input field to display the pop-up calendar.
'Request Passengers' - Click on Request Passengers. Required fields are 'Flight Number'
and 'Date.' The date is pre-populated with current date which can be overridden. Click on the
'?' button adjacent to the 'Date' input field to display the pop-up calendar.
'Canceled Passengers' - Click on Canceled Passengers. Required fields are 'Flight Number'
and 'Date.' The date is pre-populated with current date which can be overridden. Click on the
'?' button adjacent to the 'Date' input field to display the pop-up calendar.
'Un-ticketed Passengers' - Click on Un-ticketed Passengers. Required fields are 'Flight
Number' and 'Date.' The date is pre-populated with current date which can be overridden.
Click on the '?' button adjacent to the 'Date' input field to display the pop-up calendar.
'Teletype Passengers'
Select 'Teletype Bookings' from the 'Type of List' drop-down list. The
'Flight Number' and 'Date' input fields are displayed. An additional required field to enter is
'Responsibility.'
'Last Booked Passengers'
Select Last Booked Passengers. The 'Flight Number' and 'Date'
input fields are displayed. The 'Number of Passengers' drop-down list is defaulted to '5'.
'Passengers With Seats Assigned'
Select Passengers With Seats Assigned. The 'Flight
Number' and 'Date' input fields as well as the 'City Code' and 'Class' input fields are
displayed.
'Passengers Without Seats Assigned' - Select Passengers Without Seats Assigned. The
'Flight Number' and 'Date' input fields as well as the 'City Code' and 'Class' input fields are
displayed.
If validation is passed the system will determine which entry to send based on the item
selected from the 'Type of List' drop-down list.
Response
A list of names closest to the name that was requested, for all cities in
the flight itinerary.
A name list contains only those passengers books between the city pair
requested.
The system displays a list of all bookings that are returned from the host and displays a scroll
bar if the list results are longer than one page.
For each booking item displayed in the list, the fields are displayed as follows in the 'Booking
Name List' table:
Field
Description
Reference
Number
Passenger
Name
Number in
Party
Numeric entry.
Record
Locator
Class
Status
Responsibility
City and Office Codes; e.g., ATL001, must be six alphanumeric characters.
Booking
Creation Date
The date the original booking was created. The date must be a two-numeric date,
followed by a three-alpha month, and ending with a two-numeric year; i.e.,
DDMMMYY format.
Field
Description
City Pair
The origin and destination city pair for the Booking Record.
Note: The List tab remains populated with the search results until sign-out or until the next
booking or customer profile retrieval. This provides the ability to view multiple bookings, by
selecting them one at a time, from the list.
Click on the List tab. If no previous booking or Customer Profile retrieval request has been
made, SITA Reservations Desktop displays the screen blank.
Click on the Reference Number hyperlink and Booking Summary screen displays prepopulated with details of the selected booking.
Description
Reference Number
Passenger Name
Number in Party
Numeric entry.
Record Locator
Class
Status Code
The status code refers to the Booking status of the flight; e.g., HK confirmed, LL - waitlisted, or NN - need.
Responsibility
The date the original booking was created. The date must be a twonumeric date, followed by a three-alpha month, and ending with a twonumeric year; i.e., DDMMMYY format.
City Pair
The origin and destination city pair for the Booking Record.
Selection Criteria
AL
All passengers regardless of segment status. This is the default code if no selection
criteria code is entered.
BK
Booked passengers. Passengers with confirmed segment status of HK, KK, TK, KL,
or RR.
Option codes: The selection criteria code BK can be followed by segment status
codes HK or RR to select non-reconfirmed or re-confirmed passengers. A comma ( , )
must separate the selection criteria code BK and the option codes HK or RR.
CR
GN
GP
Group and passenger names. Group names and passenger names for all group
bookings.
HL
Waitlisted passengers. Passengers with a segment status of HL, TL, US, or UU.
HN
HX
Canceled passengers. Passengers with a segment status of HX, UC, UN, NO, XX, or
XL.
LB
Last booked passengers. Last booked passengers based on passenger name index
(PNI) order. The LB code must be followed by a 1 or 2 numeric to select the entered
number of last booked passengers. A comma ( , )must separate the selection criteria
Code
Selection Criteria
code LB and the number entered. An 'N' preceding this code is ignored.
NRS
'Without ASRElement'
NTK
Non-ticketed.
RR
Reconfirmed.
RS
With ASRelement.
TY
ML AL/4105/03JAN
Entry 2: List all passengers with a confirmed status (HK, KK, TK or RR)
ML BK/431/25NOV
ML BK/4105/03JAN
ML HL/4105/03JAN
ML HN/4105/03JAN
ML HX/4105/03JAN
ML GN/4105/03JAN
Entry 7: List all group names and include individual passenger names
ML GP/431/25NOV
ML GP/4105/03JAN
ML NTK/4105/03JAN
Explanation of Entries:
Host Entry
Description
ML
BK
RR
HL
HN
HX
GN
GP
NTK
431
Flight Number
25NOV
Specified Date
ML TY,DUB001/4105/03JAN
Explanation of Entry:
Host Entry
Description
ML
TY
HDQDL
431
Flight Number
25NOV
Specified Date
Explanation of Entry:
Host Entry
Description
ML
LB
431
Flight Number
Explanation of Entry:
Host Entry
Description
ML
CR
ATH001
A3
650
22MAR
Date, mandatory.
Response:
This is a screen display of the passenger list response screen as displayed in the SITA
Reservations Desktop Screen.
Description
Reference Number
Passenger Name
Number in Party
Numeric entry.
Record Locator
Class
Status Code
The status code refers to the Booking status of the flight; e.g., HK or
KK.
Responsibility
The date the original booking was created. The date must be a two-
Field
Description
numeric date, followed by a three-alpha month, and ending with a twonumeric year; i.e., DDMMMYY format.
City Pair
The origin and destination city pair for the Booking Record.
Following the booking date are booking element indicators (Q, T). The possible indicators that
may be shown are as follows:
Booking Element Indicator
Description
AUXelement
Airport ticket
Inbound connection
Customer number
Special meal
OSI element
Outbound connection
SSRelement
Ticketed
VIP
NIL Lines - If no passengers qualify for the requested list on a particular segment, "NIL" is
entered following the segment header.
LHRFCO
NIL
The booking of a passenger on a ML displayed on your screen can be retrieved as follows:
The agent clicks on the record locator hyperlink and the system sends the following RT and
line number entry.
Entry:
RT:4
Description
RT:
Note: Passengers may also be rebooked using the ML. See "Passenger Rebook" for a
detailed explanation.
Click on the hyperlink and a Retrieve Booking entry is sent. The Booking Summary screen
displays pre-populated with the booking details.
A name list is displayed on the screen when more than one booking is found for a retrieval by
passenger name and segment.
To retrieve a booking by flight details, populate the 'By Flight Details' tab in the 'Retrieve List
of Record Locators' section of the screen.
Note: If only one 'Record Locator' is returned in the list, the List tab is still populated with that
one item.
Calendar Look-Up
Click on the button adjacent to a date and the calendar screen displays.
Navigate left or right to find the appropriate date.
Past dates are typically read only.
Click on a date and the date will be populated into the date field that generated the look-up.
Enter the Form of Payment and any other applicable ticketing details.
Click Issue Ticket.
8. Control Tables
Control tables have information uniquely applicable to each individual Host Airline. Once
these files are set up they remain in the system until the Host Airline deletes them. Central
Site Personnel will load some initial files, but it is the responsibility of the agent to verify and
load all remaining files. The information for the initial file load is obtained from the SITA
Reservations User Functional Questionnaire, which is completed by the Host Airline. After
implementation, personnel selected and authorized by the Host Airline update the files.
Some of the information contained in selected agent files could be considered confidential.
Therefore, it is recommended that each airline set up a "Database Group". This group is
responsible for agent file maintenance for all departments within the airline.
SITA Reservations Desktop provides the ability (when applicable) to create, delete, update
and view the following control tables:
Aircraft configuration
AVS status message address
Code share agreement
Flight note
Payload percentage
Point of sales
Reservations booking designator
City / airport
City pair and automatic routing
Office
Special service request
Inventory special service request
Flight Control
Flight Control tables include information on how flights are to be processed.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Restrictions: This function is a reservation application that is restricted to User Groups 1-17
and 111-120.
The initial screen displays a list of Payload Percentage tables.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Note: A maximum of 32 of each field type may be added. The Add More button allows up to
32 rows total.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Add the information as required and click the Create button. A confirmation that the city was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Note: Due to the large amount of data, some information may not display. A notice stating
"The system is unable to display all cities requested. Please refine your request." will be at the
bottom of the screen.
Update a City
There are two ways to update a City / Airport file.
Enter the City / Airport code into the city code field and click Update
Display a list and click the Update button next to the city code
Copy a City
There are two ways to copy a City / Airport file.
Enter the City / Airport code into the city code field and click Copy
Display a list and click the Copy button next to the city code
Delete a City
There are two ways to delete a City / Airport file.
Enter the City / Airport code into the city code field and click Delete
Display a list and click the Delete button next to the city code
Add the information as required and click the Update button to create the new City Pair.
Clicking Cancel will go back to the initial screen with no action taken.
Office (OFFC)
The Office File identifies the particular features of each individual office in an automated city.
Each office in an automated city is identified with a unique office number. If the city is not
automated, this file is optional.
SITA Reservations Desktop provides the ability to create, display, update, copy, and delete
Office Files.
Each Host and Associated Host inventory flight must have a control group number to indicate
the City and Office that is responsible for controlling the flight and receiving queue
notifications related to the flight. SITA Reservations provides for the capability to use up to
511 control group city / offices.
This file has the following information:
City code where the office is located and a unique office number
Office function descriptor (2-24 alphanumeric characters of free text) of the office (RC Reservation Control, RR - Local Reservation, KK - Airport, RP - PTA, etc., or a more
detailed description of the office type)
Customer number of the office
Ticketing indicators of the office
Mechanized office indicator
Months of the year that the office is open or closed
Saturdays of each month that the office is open or closed
Sundays of each month that the office is open or closed
Maximum limit for the General Queue of the office
PID number of the printer that is associated with the GQ queue reason code of the office
Travel agency queuing controls (when applicable)
Control group indicator
Total number of holidays that the office is closed
Specific holiday dates when the office is closed
Office Name
Ticket Timelimit
Date and time (not editable fields)
The months open / closed, days open/closed and holiday dates closed are used to prevent
agents from assigning TK: elements for queuing on a date when that office is closed. It does
not stop sign in or work activity in the office on a closed day.
Add the information as required and click the Create button. A confirmation that the office was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Note: Due to the large amount of data, some information may not display. A notice stating
"The system is unable to display all offices requested. Please refine your request." will be at
the bottom of the screen.
Abbreviated headings are detailed in mouse over pop ups.
Update an Office
There are two ways to update an Office file.
Enter the office code into the office code field and click Update
Display a list and click the Update button next to the office code
Copy an Office
There are two ways to copy an Office file.
Enter the Office code into the office code field and click Copy
Display a list and click the Copy button next to the office code
Delete an Office
There are two ways to delete an Office file.
Enter the Office code into the office code field and click Delete
Display a list and click the Delete button next to the office code
Miscellaneous
Miscellaneous tables include the Special Service Request and Inventory Special Service
Request tables that control how Special Service Requests are to be processed.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Percentage is calculated from the total of seats allocated to aircraft or each compartment and
will be reflected in the ISSR readout as a numerical figure. The numerical figure is rounded
down.
Add the information as required and click the Create button. A confirmation that the table was
added will display. Clicking Cancel will go back to the initial screen with no action taken.
Journey Search
This section is used to search for a Journey record using journey data.
Tip: Use the unnamed field to the right of Surname to define the type of search for a name
entered in any of the name fields. The types are:
Exact Match - Phonetic if no Match: search for names that are an exact match of the
characters entered in the name field, and only if no name is found, search for names that
sound like the characters entered in the name field
Exact Match and Phonetic: search for names that are an exact match of the characters
entered in the name field and for names that sound like the characters entered in the name
field
Phonetic Match Only: only search for names that sound like the characters entered in the
name field
Tip: Use a wild card in any of the name fields to expand the search. A wild card:
If:
'AI*' is entered in the Surname, then all last names beginning with 'AI' are considered a
match and displayed on the screen.
'S*a' is entered in the Surname, then all last names beginning with 'S' and ending in 'a' are
considered a match
'S*I*a' is entered in the Surname, then all last names beginning with 'S', containing 'I', and
ending with 'a' are considered a match
'*ton' is entered in the Surname, then all last names ending with 'ton' are considered a
match
If a wild card is entered in one of the name fields, type 'Phonetic Match Only' in the unnamed
field to theright of the Surname cannot be selected.
the screen is redisplayed with the 'Call XXX' warning message, where
XXX = the sponsoring subscriber code
call the subscriber airline and request that the data be released to this location
If the search timed out, corrupted data could be read, or other similary system failures
happened in Customer Journey:
click
to return to Customer Journey
Or, if the Journey record is not found:
an error message indicating that the Journey record cannot be found is displayed
click
to return to Customer Journey
start the search again
Journey records search options:
If only one Journey record matches the search options, the data for the journey is
displayed on the Journey Details tab screen.
If two or more Journey records match the search options, the Journey records are
listed in the Journey Search Results section of the screen.
Review the list of Journey records in the Journey Search Results section.
Select a Journey record to display on the Journey Details tab screen.
The retrieval of the Journey record on the Journey Details tab screen is counted for billing
statistic purposes.
6.
7.
8.
9.
This section displays a list of Journey records that were retrieved in the current session.
Click the hyperlink to display the Journey record data again on the Journey Details tab
screen.
Click the code displayed as a hyperlink in the Record Locator column to display the Journey
record data on the Journey Details tab screen.
To display other pages of the list, click any of the following along the top right of the list:
Click
. A blank e-mail is displayed.
Enter the e-mail address of the person to whom the data is being sent.
Enter other data, as needed.
To send or cancel the e-mail choose one of the following options:
Click
to send the data,
Click
to close the e-mail without sending the data.
The e-mail is closed and the Retrieve Journey tab screen displays.
2. Click
. A Windows Save As window is displayed.
3. Follow the pop-up instructions.
After the data has been saved, the Retrieve Journey tab screen displays.
Customer Search
This section is used to search for a Journey record using customer data.
To search for a Journey record, perform the following steps:
1. Click to expand the Journey Search section, if necessary.
2. Select as many search options as needed in Search Type. At least one option must be
selected.
3. Click
.
Subsections for the selected options are displayed in the Customer Search section.
4. Click to expand or to collapse any of the subsections, as needed.
5. Enter data in any of the fields in any subsection. Required fields have an asterisk (*)
displayed ot the left of the field name.
6. Click
to start the search; or, click
to clear the fields.
7. Return to Step 2.
If any data entered in the search fields is invalid, the screen is redisplayed with a message(s)
indicating which field(s) contain invalid data:
correct the data
start the search again
If any of the selected options are conflicting, the screen is redisplayed with a message
indicating that conflicting options were selected:
screen is redisplayed with the 'No matching records found' warning message
start a new search with different search options
If more than 99 Journey records match the search options:
the first 99 Journey records are listed in the Journey Search Results section
the 'More journeys than are permitted to be listed were found. Enter additional options
to narrow the search.' warning message is displayed
start a new search with additional search options to narrow the search
If the search timed out, corrupted data could be read, or other similarly system failures
happened in Customer Journey:
click
to return to Customer Journey
Or, if the Journey record is not found:
an error message indicating that the Journey record cannot be found is displayed
click
to return to Customer Journey
start the search again
9. Journey record matches:
If only one Journey record matches the search options, the data for the journey is
displayed on the Journey Details tab screen.
If two or more Journey records match the search options, the Journey records are
listed in the Journey Seach Results section of the screen.
10. Review the list of Journey records in the Journey Seach Results section.
11. Select a Journey record to display on the Journey Details tab screen.
Note: The retrieval of the Journey record on the Journey Details tab screen is counted for
billing statistic purposes.
This section displays a list of Journey records that have been retrieved and displayed in the
current session.
Click the hyperlink to display the Journey record again on the Journey Details tab screen.
Optional Results
This section is used to determine which optional columns to display in the Journey Search
Results section. Each field in this section corresponds to a column heading that you decide
whether or not to display. Click the to select (
whether to display a column(s).
is displayed) or unselect (
is displayed)
Click the code displayed as a hyperlink in the Locator column to display the Journey record
data on the Journey Details tab screen.
To display other pages of the list, click any of the following along the top right of the list:
Click
. A blank e-mail is displayed.
Enter the e-mail address of the person to whon the data is being sent.
Enter other data, as needed.
To send or cancel the e-mail choose one of the following options:
Click
to send the data, or
Click
to delete the data entered in the fields
The e-mail is closed and the Customer List tab screen is displayed.
If the agency does not have authority to view Restricted Remarks, the Journey record is
displayed without the Restricted Remarks.
To display the history for the Journey record, click the Journey History tab.
To return to the search screen from which the Journey record was selected, click
Adding Comments
If the Journey record contains a past date journey, Comments is active.
To add comments, perform the following steps:
Type the comment in Comments.
1. Click
. If more than the maximum number of characters is entered:
an error message indicating that too many characters were entered is displayed
edit the comment to 1000 characters or less
2. Click
again. The comment is displayed in the Past Comments.
3. Click
Click
. A blank e-mail screen displays.
Enter the e-mail address of the person to whom the data is being sent.
Enter other data, as needed.
To send or cancel the e-mail choose one of the following options:
Click
to send the data, or
Click
to delete the data entered in the fields
The e-mail is closed and the Journey Details tab screen displays.
select the past version of the data to display for the selected Journey record
e-mail the screen data
print the screen data
save the screen data
To select which version of the Journey History to display, perform the following steps:
1. Click
to the right of Version. A list of version number and dates is displayed.
2. Select a version number / date option.
The screen is displayed with data for that version number / date.
Click either of the following to expand or collapse a section or subsection:
If the agency does not have authority to view Restricted Remarks, the Journey record is
displayed without the Restricted Remarks.
To return to the search screen from which the Journey record was selected, click
Click
. A blank e-mail displays.
Enter the e-mail address of the person to whom the data is being sent.
Enter other data, as needed.
To send or cancel the e-mail choose one of the following options:
Click
to send the data, or
Click
to close the e-mail without sending the data
The e-mail is closed and the Journey Details tab screen displays.
Administration (CJ)
This screen is displayed when:
the Central Site Administrator logs on as User Group 10, or
the Subscriber Administrator logs on a User Group 11, and
the Administration tab is clicked by either Administrator.
Use this screen to change:
Note: There are user parameters in SITA Reservations that serve an identical purpose in
Customer Journey. A customer that uses both SITA Reservations and Customer Journey
needs to ensure that these parameters are updated in both systems.
To update the subscriber parameters, the Central Site Administrator or Subscriber
Administrator performs the following steps:
1. Establish the appropriate logon:
Central Site Administrator logs on as User Group 10, or
Subscriber Administrator logs on as User Group 11.
The Administration tab screen displays.
2. Enter data in any of the fields.
3. If data was entered in one of the Filtered Remarks office fields, click
otherwise, go to Step 5.
4. Click
to save the updated parameters.
the screen displays with a message(s) indicating which field(s) contain invalid data,
correct the data,
click
click
again, or
to keep the current settings.
Disclaimer:
"The names used in this document to refer to functional components of the system, for
example Customer Journey, and do not relate to a SITA commercial product name. The
product naming of SITA's next generation passenger system has yet to be agreed or
assigned".
Change Class
Class can be changed for an individual air segment by clicking on a class hyperlink. Class
change is only completed if the specified class is available.
Change Date
Date can be changed for an individual air segment by clicking on date hyperlink. Date change
is only completed if the new date is available.
Arrival Not Known (ARNK) segments can be added to an existing itinerary by clicking on
the 'Add ARNK' hyperlink. this will display the Add ARNK screen.
An ARNK segment can be added after each air segment in the itinerary except the last
segment. The ARNK screen is pre-populated with the arrival city of the preceding segment
and the departure city of the next segment but can be overridden by the agent.
The 'Date' field is mandatory for ARNK segments in order to retain the correct itinerary
date order. There is no functionality in SITA Reservations Desktop to reorder segments.
Existing ARNK segments cannot be modified. They can be deleted using the 'X' button.
Cancel Segment
Each air segment, including ARNK segments, can be deleted individually by clicking on the 'X'
button adjacent to that segment.
Itinerary Screen
Click on the Edit Itinerary link to display the screen containing the itinerary details from the
booking.
Description
Flight Number
Class
Class of Service.
Alpha: 1
For example, F, C, or Y.
Date
The departure and the arrival dates are entered in the appropriate Date
fields. If you require help in specifying a certain date, a pop-up calendar
is available by clicking on the question mark beside the date field. You
can then graphically select a date from the calendar. When a date is
selected it is automatically entered into the appropriate date field. If no
date is entered it will default to today's date.
Note: You can only enter a date up to 364 days from the current date
when you use the pop-up calendar. The dates beyond 364 are read only
and cannot be selected.
Day
Destination
Departure
The departure airport code is entered here. If the code is unknown, you
can use the look-up functionality.
Status
Details that are available for amending are displayed as a link, which can be selected to
change. To display an item change box, click on an item. The value of the item can be
changed at this time. Next, press the OK button. The required change is then made.
For example, the Change Date' screen enables the agent to amend the date of a segment.
To change the date, click on the Date hyperlink on the specific segment in the Edit Itinerary
tab. The following screen appears:
It is also possible to select or deselect a segment for pricing (add or removed the QTE). To
select a segment for pricing, click on the Select button. When a segment is selected, the QTE
is displayed. To remove the QTE from the segment, click on the Remove button.
ARNK, Arrival Unknown Segments, are needed for situations where a passenger arrives in a
city and there is no matching departing city known at that time. To add ARNK segments to the
Itinerary, click on the Add ARNK link at the end of the itinerary line.
When the ARNK Screen displays, it pre-populates the arrival city of the previous segment
and the departure city of the following segment, which can be overridden. A date must also be
entered in the DDMMM format.
Flight Profile
The Flight Profile screen enables the agent to view the distance, duration and times of a flight
from the Air Display and Edit Itinerary' screen. Select a flight and the appropriate flight
number, city pair and date is sent in the flight profile entry.
To display the Flight Profile screen, click on the Flight Number hyperlink in the Air Display or
Edit Itinerary Screen.
12. Emulator
The Emulator Screen allows requesting entries in the top and bottom half of the screen.
First, click 'Yes' to trust the contents. Click 'Always' to prevent this screen from appearing
again. This displays the Emulator Screen.
Action Name
Keyboard Usage
Submit Entry
Ctrl + Up Arrow
Clear Screen
Ctrl + Backspace
Carriage Return
CTRL + Enter takes you to the next line to allow input of multiple line
entries. Enter submits the multiple line entry.
Unlock Emulator
The native entry will be sent directly to SITA Reservations. The successful or unsuccessful
response displays in the main section of the Emulator Screen.
DPS Screens
If the SITA Reservations response is a DPS Mask Screen, navigate to each line using the tab,
back tab and space keys. Press the Enter key in the appropriate position to transmit the
'mask'.
The DPS masks that work in SITA Reservations Desktop are:
Paper Ticket
E-Ticket
Customer Profile
MCO
The SITA Reservations Desktop Fares & Pricing module interfaces with SITA Airfare Price
through SITA Reservations.
Pricing Options
The 'Pricing Options' screen is accessed by clicking the 'Fares & Pricing' tab on the left menu.
It can also be accessed by clicking the 'Special Pricing Options' button on the 'Open Itinerary
Pricing' tab. The Pricing Itinerary option is the default and used when an itinerary has been
created. (Pricing without an itinerary requires the use of the Open Itinerary Pricing or Fare
Display Search screens.)
Pricing Types
The pricing type options are 'Pricing Itinerary' and 'Open Itinerary Pricing'.
If 'Pricing Itinerary' is selected, the agent can also select one of the following pricing types:
Fare as Booked
Fare as Booked (groups)
Lowest Fare and Rebook
Lowest Fare Available
Lowest Fare Possible
If 'Open Itinerary Pricing' is selected, the agent can only select the 'Lowest Fare Possible'
pricing type.
Discounts
If a discount is appropriate, select the type of discount in this area of the screen. There are
three main fields of discount options:
Type of Discount
Discount Description
Miscellaneous Discounts
Examples of miscellaneous discounts include Bonus Plan Frequent Flyer Discount and Government Order Discount. Only
one miscellaneous discount type per passenger can be selected.
All discount fields are defaulted to None. Next to each type of discount is a blank input field.
You can enter a discount code directly into this field. This enables you to request discounts
that are not included in the relevant discount drop-down box. If a further % discount is
required enter this into the % input field and select the type of Qualifier in the second dropdown box. Qualifiers such as Staff Confirmed and Staff Space Available can be used to
qualify the discount further if necessary. The checkbox indicates if the quotation is confirmed if
checked or unconfirmed if unchecked. Only a total of two discount types are allowed.
Override Options
At the bottom of the Pricing Options Screen is an area entitled Override Options.
The Override Options section offers the following options to provide more specific information
that will affect the fare quotation calculation:
Option
Description
Point of Sale
The point of sale field must be a 3 letter City Code. If you are
unsure of the City Code, click on the question mark for the
encode/decode screen.
Point of Ticketing
The point of ticketing field must be a 3 letter City Code. If you are
unsure of the City Code, click on the question mark for the
encode/decode screen.
Sales Date
The ticketing issue carrier is the airline code, which can be up to 3 alphanumeric. Click on the question mark for the
encode/decode screen.
Fare Types
The fare type section indicates the list of types of fare options
such as excursion fares, first class fares, etc.
Taxes
Fare Quote processing considers all details from the Itinerary, the Passenger, and the
Advance sections, as well as and all entries in the Pricing Options screen:
Pricing Type
Discounts
Override Options
Fare Type
Taxes
Processing sends all data to the system and displays the fare calculation in the Fare Quote
screen.
After entering all the details available, click Quote. The system uses the details from the
itinerary, passenger and advanced options sections to calculate a fare for the booking.
The results from the fare calculations are returned to the system and are displayed in the Fare
Quotes screen.
Fare Basis
The Fare Basis option is located above the Override Options area of the Pricing Options
screen.
Select Fare Basis to display itinerary segments in the same order as they appear in the
booking. All segments are selected by default. All segments can be unselected or selected by
clicking on the Unselect All or Select All headings. To select specific segments, check the
box adjacent to the individual segment. The Fare Basis section transactions are subsequent
entries to pricing transactions for the purpose of modifying fare basis codes on the complete
itinerary or on individual segments.
All segments in the itinerary are pre-selected by default.
Notes:
Note: The 'Modify' field is only active in conjunction with an entry in the 'Display' field.
Hints
The Clear button removes entries from the 'Display' and 'Modify' fields.
The C [Change] button permits editing of the Fare Basis/Segments line.
The X deletes the Fare Basis/Segments line.
Select All selects all segments in the itinerary.
Unselect All unselects all segments in the itinerary.
Fare Quote
The 'Fare Quote' screen is accessed by clicking on the 'Fare Quote' tab in the Fares & Pricing
module. The screen will display blank if there have been no previous fare requests. The 'Fare
Quote' screen can also be accessed by clicking Quote on the 'Pricing Options' and 'Open
Itinerary Pricing' screens.
The 'Fare Quote' screen has two main sections:
Quotes
Existing fare quotes are displayed in the 'Quotes' section of the 'Fare Quote' screen under the
following column headings:
Line Number
Fare Basis
Discount / Passenger Type
Total
Currency
Warning Message
Tax
Fare Component
The 'Fare Component' screen is accessed by clicking on a 'Line Number' hyperlink. SITA
Reservations will send the Fare Component entry. The response is displayed in the 'Fare
Component' screen.
Fare Information
The 'Fare Information' screen is accessed by clicking on a 'Fare Basis' hyperlink. This screen
is used to select the fare rule categories to view.
The 'Fare Rules Categories' section displays the categories for the agent to select. The agent
is able to make multiple category selections or select ALL to view all categories.
Fare Rules
To access the 'Fare Rules' display, perform the following steps:
1.
2.
3.
4.
Stored Fares
From the Fare Quote screen, select a specific quote and click Store Fares to store the fare. A
store quote entry is sent to store a quote and it is at this point it can be passenger related. The
quote does not have to be stored with passenger relation. For example, in SITA Reservations
an infant is not added into the name field therefore an infant quote cannot be stored
passenger related to a specific passenger.
Click Store Fares to display a screen with the passenger details. All passengers are selected
as the default. To select a specific passenger, select check box that is next to the passenger
and deselect the other passengers. Then click OK.
The agent can only select a fare if 'Fare as Booked' or 'Lowest Fare and Rebook' has been
selected in the Pricing Options screen. The other pricing types are for information only and
cannot be stored.
The fare is then stored for that passenger and SITA Reservations Desktop reverts back to the
Pricing Options screen. To verify the fare has been stored properly, click on the Stored Fares
tab at the top of the page. To delete a stored fare, click X.
Note: Fare Quotes can be segment related by selecting individual segments for pricing. This
is handled by the SITA Reservations Desktop Edit Itinerary module.
The Fare Display Search screen contains the following search criteria:
Flight Type
Flight Details
Fare Type
Discount Type
Global Indicator
Account Code
Fare Options
Flight Type
Five flight types exist for the search criteria.
All - default
One Way
Round Trip
Shopper
Reverse Fare Display
Flight Details
The Flight Details section includes the travel related information required to retrieve a fare
display. Search options include:
From
To
Travel Date
Ticketing
Classes
Carriers
are available:
Find Fares
After entering the fare display search criteria, click Find Fares.
SITA Reservations Desktop validates that the different input fields contain the correct details;
i.e., the From and To fields must contain a three alpha city code.
Fare Display
Fare Display is the response to data entered in the Fare Display Search. The information on
the Fare Display screen is for viewing only except for the Fare Basis code, which is a
hyperlink that when clicked displays the fare rules text.
If there is more than one page of fares, click Next Page to access the next page of fare
information in the Fare Display.
Fare History
The Fare History screen displays the complete booking history of the booking.
Upon opening, the page will automatically refresh.
Miscellaneous
The Miscellaneous screen is accessed by clicking the 'Fares & Pricing' tab on the left menu
and then click on the Miscellaneous tab. The Miscellaneous tab opens to the default Excess
Baggage Charges screen.
The Miscellaneous area consists of three sections:
System Guidelines
The system guidelines are:
If a carrier is specified, the one-way, direct, economy class, carrier mileage fare that is valid
on the date specified is selected.
If a carrier / mileage fare does not exist, the carrier routing fare is selected.
If a carrier / routing fare does not exist, the YY mileage fare is selected.
If a YY mileage fare does not exist, the YY routing fare is selected.
If a YY routing fare does not exist, SITAReservations Desktop responds with 'NO FARE
ON CP/CARRIER'.
If a carrier is not specified, SITAReservations Desktop defaults to the airline owner of the
CRT. If the owner is a CRS, SITAReservations Desktop defaults to carrier YY.
An excess baggage charge display can be requested up to 548 days into the future.
The amount of excess baggage weight must be specified in kilos as a whole number.
If the weight concept is not acceptable, SITAReservations Desktop will display a reject
message: 'PIECE CONCEPT APPLICABLE AND ITINERARY MUST BE ALL (carrier
code)'.
Search Options
The Excess Baggage Charge screen provides the agent with the ability to search with various
options. The ability exists to search based on a combination of options.
Origin
Destination
Date
DDMMM format
Numeric: 3, no decimals
Carrier
Currency
Global Indicator
Alpha: 2
Click the to the right of selected options to retrieve a dialog box to input additional
information.
Guidelines
The BSR is the default rate used to convert a monetary amount from one currency to another.
If the BSR is not available, the ICH rate is used except when converting a soft currency. The
soft currency must be converted to USDand then the BSR is used to complete the
conversion.
If a From Currency is entered and the To Currency field is blank, SITAReservations Desktop
will default the To Currency to the CRTlocation.
If an Amount is entered, the currency exchange rate processing will continue.
If an Amount is not entered, the rate of exchange and all applicable exchange rate types will
display.
Field
Description
From Currency
To Currency
Amount
Date
City/Airport
Conversion Rate
Tax Information
The Tax Information is displayed using the Miscellaneous tab in the Fares &Pricing module in
SITAReservations Desktop. When the Tax Information tab is clicked, the 'Tax Information by'
screen displays.
Click the
If multiple tax type codes apply, a tax type list displays in the SITAReservations Desktop
response. Click the hyperlink to the specific tax type to display the tax details.
Inventory Update
Readout
Rebook
Demand AVS
Block Space
Reports
Inventory Update
SITA Reservations Desktop provides the ability to enter and update inventory management
information. The system currently provides multiple entries to help with day-to-day control and
inventory management activities. The inventory management entries bypass schedule
change processing and can be used for a small period of time (maximum of 120 days in a date
range).
The following inventory controls are available:
AVSTable (V)
To display the inventory update screen, click Inventory Management from the menu. The
bottom half of the screen provides inventory update criteria. To submit inventory management
information, enter the flight number, start date, update type, set or remove, and click Submit.
Other optional elements include:
End Date
Frequency
Origin/Destination
Table, Class and Value are conditional based on the update type. The value may be entered
as a percentage by checking the Percentage checkbox. To add more tables, classes or
values, click the Add More Controls button.
The readout displays containing a header line, leg/compartment information line for each leg
of the flight and/or a segment/class information line for each segment and class that contains
information.
To change values from the readout display, click within the cell and adjust the information in
the pop up and click Submit. To revert back to the readout without making changes, click
Cancel.
To exit from the readout display and return to the Inventory Update screen, click Inventory
Management from the menu.
Readout
SITA Reservations Desktop provides the ability to view and update flight readout information.
Readouts contain important inventory details of a flight and are available for full inventory and
leg availability flights. Readout types are restricted by user level and user groups. Total leg
seat count readouts are restricted by user group only.
Full readout
To display the readout search screen, click Inventory Management from the menu. The top
half of the screen provides readout search criteria. Each type of readout display is by flight
number and date. Optional data that may be entered includes class, origin and destination. A
printer address can be included in the entry if the readout is to be sent to a printer.
Readout displays contain a header line, a leg/compartment information line for each leg of the
flight and/or a segment/class information line for each segment and class that contains
information depending on the type of readout selected.
To change values from the readout display, click within the highlighted cell, adjust the
information in the pop up, and click Submit. T o revert back to the readout without making
changes, click Cancel.
To exit from the readout display and return to the Readout Display search screen, click
Inventory Management from the menu.
Rebook
When Rebook is used to rebook a flight segment, ISSR special requests are automatically
rebooked at the same time. The processing of ISSR segments using rebook will not impact
the rebooking of flight segments. For example, a special request that cannot be rebooked due
to lack of ISSR inventory will not prevent the rebooking of a flight segment.
If the rebook is from a non-ISSR flight to a non-ISSR flight there is no change to the
existing processing of OSIs / SSRs.
If the rebook is from a non-ISSR flight to an ISSR flight, or an ISSR flight to an ISSR flight,
SITA Reservations will return inventory when applicable and attempt to get ISSR
inventory for the new segment or class.
If the rebook is from an ISSR flight to a non-ISSR flight, SITA Reservations returns ISSR
inventory to the database for the cancelled segment. Standard (non-inventory) OSI / SSR
processing is then applied.
Note: Limit Sales, Point-of-Sale, Nesting, Combined Status, and other similar features are
independent of ISSR and have no effect on ISSR.
The Rebook From Flight section indicates the flight, origin, destination, effective dates,
frequency and classes from the flight to be rebooked.
The Rebook To Flight section indicates the flight, origin, destination, effective dates,
frequency and classes of the new flight. To add more protection, click Add More Protection
Flights.
Number of passengers, Wait list Priority, and Optional SSR Text are optional fields to indicate
a specific number of passengers to be rebooked and the wait list priority of those passengers.
Click on Rebook Passengers to complete the transaction. Passengers are rebooked
successfully - Check messages displays at the top of the screen indicating the rebook was
successful.
Demand AVS
Availability Status Messages (AVS) are sent automatically from the system advising GDS,
CRS and other airline Reservation Systems of the change in a flight's status. These
messages can also be requested if a message other than the one that was automatically sent
is desired or if the automatic messages were not received.
To access Demand AVS in SITA Reservations Desktop, click Inventory Management.
Then click Demand AVS from the sub-menu.
Status message requests may require a flight number, class, date, city pair, and status. The
following types of messages may be requested:
Control Agents Advising Status
Actual Status
AVS Recap
AVA Recap
Airfare Shop AVS Recap
Enter the information including any optional details and addressing options and click
Generate Status Message. The message will be sent to the address indicated in the Address
Options area.
Block Space
Blocked seat bookings are created by control agents for the purpose of recording reductions
in the for sale seat capacity. To block space using SITA Reservations Desktop, click
Inventory Management from the menu. Then click Block Space from the sub-menu. The
following screen will display.
Enter flight number, date, classes, and routing then click display to view existing blocked
space on the flight. If no blocked seats exist on the flight, the message NO BLOCKED SEATS
will display.
To add blocked space, click Add new Block Space Booking. To redisplay the blocked
space readout after booking blocked seats, check the 'Display readout after action completed'
check box. If the check box is unchecked, the booking summary screen will display after the
booking is complete.
To add the segment(s), click the Add Segments button. Any information entered in the Block
Space readout screen automatically populates the corresponding fields in the pop-up. Enter
the remainder of the information and click OK to add the segment. To enter additional
segments, click OK and Add.
Enter the number of passengers, type of blocked space, and other optional information as
needed and click Complete booking.
If the Display readout after action completed check box was checked, the blocked space
readout will redisplay showing the newly blocked space. If not, the Booking Summary screen
will display showing Blocked Space Booking in the Remarks area. To return to the readout,
click Inventory Management then Block Space. Enter the flight information and click display.
The following is the Block Space Readout. The Record Locator is a hyperlink that will reopen
the booking and display the Booking Summary screen.
Reports
SITA Reservations Desktop provides the ability to view Passenger Load Estimate,
Passenger Reconcile and Route Booking reports. To access Reports in SITA Reservations
Desktop, click Inventory Management from the menu. Then click Reports from the sub-menu.
Enter the information and click Submit. The Passenger Load Estimate report is sent to the
Messages area of the indicated PID.
Clicking Display Formatted PLE (Passenger Load Estimate) Report will result in the following
display:
Passenger Reconcile
SITA Reservations Desktop provides the ability to view Passenger Reconcile reports. The
reconciliation process examines the inventory and the passenger name index files to
determine if there are any seat count differences.
Enter the information and click Display. Adjustments marked with an asterisk (*) have not
been made.
The display shows pending activity and has not yet been reconciled. To reconcile the
differences, click the Reconcile button. (Note: This button will not appear if there are no
differences to be reconciled. Differences will be automatically reconciled if the Reconcile
differences checkbox is checked before hitting the Display button.) To save the information,
click the Save button.
Note: The input screen will vary based on the type of flight being reconiciled. The three types
are Inventory (default), Funnel Flights, or ISSR. Chosing Funnel Flight from the drop down
box will result in the City field being removed. ISSR will not show the City field or the
Reconcile differences checkbox since ISSR flights are automatically reconciled upon clicking
display.
Passenger Protection
Manual Passenger Protection is used to specify the rebook itinerary for passengers affected
by a schedule change. Manual protection is used when the automatic Passenger Protection
as shown in the intended protection list is not desirable or when no automatic protection is
offered. Manual Passenger Protection also provides the capability of choosing not to rebook
passengers that would have been automatically protected by SITA Reservations. When
Manual Passenger Protection is selected, it will override the protection shown in the intended
passenger protection list.
To select a flight for manual passenger protection click the PAX Protection module from the
navigation menu. Enter the flight and click Edit Existing.
City pair
Flight(s)
Class code(s) to use for the protection (optional)
Connecting point(s) when applicable
A maximum of two connecting points/three connecting Host Airline flights can be used to
specify passenger protection.
Individual frequencies can be specified as required. A Do not protect check box is available for
those cases when agents do not wish to protect passengers. A maximum of +/- 1 to 7 days
can be specified in the day change indicator field to move passengers from one day to
another.
Before a Host Airline flight can be used for passenger protection in a Manual Passenger
Protection Form it must have already been entered and activated.
Note: Agents should always add the new flight before changing or cancelling the original
flight.
The passenger protection works as follows:
If classes of service are not specified, and same classes exist on both the original flight and
the protection flight, then SITA Reservations will move all classes diametrically from F to F,
from C to C, from Y to Y, etc.
If classes of service are not specified, and same classes do not exist on both the original
flight and the protection flight, then SITA Reservations will use the Class Equate Table to
protect passengers.
Multiple classes can be specified. When multiple classes are specified, SITA Reservations
protects the passengers in the exact sequence in which they were entered.
Enter the Schedule Change and Protection Flight information (if being protected) and submit
by clicking Submit Passenger Protection. To remove protection, click the Remove Passenger
Protection button. More flights may be added by clicking Add More Flights.
Codeshare Protection
Code Share Protection is used to specify classes where passengers are rebooked from one
code share operating/marketing flight to another code share operating/marketing flight
preserving the code share link between the records. However, the original flight on which a
change is being made must always be a code share operating flight.
To select a flight for Code Share Protection, click on PAX Protection from the menu and
choose Code Share Protection. Then enter the flight number and click Edit Existing.
Enter the required information and click Submit Codeshare Protection. To remove protection
from a flight, click Remove Codeshare Protection.
16. Queues
As reservations system processing occurs, it may become necessary to notify an automated
office of certain conditions, which require a decision and / or action. This notification is
accomplished by placing items on a queue.
The 'Display all queues' screen contains the default value of all the active queues for the office
of the agent sign in.
Queue Description
The Queue Description is a hyperlink. Click the description hyperlink to display the results for
a specific queue.
Within each queue, queue actions are provided for the agent. These actions are:
Monitored
Inhibited
Printing
Field
Active
Accepted Value
City / Office
Description
Selected default
Blank
Blank - default
Alphanumeric:
6
Note: If displaying all queues, active and inactive, queues with 0000 items in a queue will not
have hyperlinks to avoid receiving the 'Queue Empty' error.
Queue Processing
Queue processing exists for either the booking queue or message , teletype, and ticketing
queues.
Booking Processing
If a booking queue is selected, then the first booking is displayed in the booking summary
screen within the queues module screen.
Queue actions, such as moving to the next item in a queue, are provided for the agent to use.
The agent has the ability to make changes as necessary in a queued booking. After updating
any queued booking, the agent must end transaction to complete the update process.
When the agent goes through end transaction, they get the option to go to the next booking in
the queue. They are automatically directed to the next queued item within the Queues module
on successful EOT.
Clicking Queues from the left menu displays all of the active queues. However, options exist,
at the top of the display, to display non-active queues and / or queues for a different location.
Field
Accepted Value
Description
Action
Delete Current
&Display Next Item
(QN)
Moves the queue item being displayed from the queue and
displays the next item in the queue.
Queue
Code
Blank - default
Alphanumeric: list
Field
Nonpriority
End
association
Accepted Value
Description
Blank - default
Selected
Blank - default
Selected
Field
Accepted Value
Description
Action
Moves queue items to the end of the current queue list and
displays the next item in the queue.
Date
Alphanumeric:
DDMMMYY
Time
Numeric: 4
End
association
Blank - default
Selected
Note: The queue item will be re-displayed at the top of the specified hour in the entry.
The Redisplay Last Item action is used when temporarily exiting the queues to perform
another activity.
The Display Last Released action is used while working a queue and the booking has
been removed in error.
Field
Accepted Value
Description
Action
The display that follows is the last display that was being viewed prior to removing the
booking.
Field
Accepted Value
Description
Action
Displays the queue item that was being viewed prior to removing
the booking.
Field
Accepted Value
Description
Action
Queue
Code
City /
Office
Nonpriority
Blank - default
Alphanumeric: list
Blank - default
Alphanumeric: 6
Blank - default
Selected
Changing a Queue
To change a queue, perform the following steps:
1. Select the Queue Change (QC) action from the Action list.
2. Select the Queue Code for the queue to action.
3. If other than the agent's office location, enter the city / office of the queue to action.
4. Select Non-priority if the next priority item in the queue is to be displayed.
5. Click OK.
The results of the Queue Change action selected are displayed in the queues module.
Field
Accepted
Value
Description
Action
Queue
Change(QS)
Queue
Code
City /
Office
Nonpriority
Field
Accepted Value
Send to
Queue
Queue
Code
City /
Office
Description
Blank - default
Selected
Blank - default
Alphanumeric: list
Blank - default
Alphanumeric: 6
Field
Accepted Value
Date
Alphanumeric:
DDMMMYY
Description
Time
Numeric: 4
Passenger Name
The Passenger Name section allows the addition of:
Type of passenger - this field is mandatory. Options are Adult, Child, or Infant.
Title - this field is optional.
Surname - this field is mandatory. Entering the surname in the first surname field
automatically populates the remaining surname fields with the same surname, type over
the surname if it does not apply.
Note: If names have already been entered via Booking Management, this information will
be pre-populated in a modifiable state.
Given Name - this field is mandatory.
Note: If names have already been entered via Booking Management, this information will
be pre-populated in a modifiable state.
Date of birth - this field is mandatory if the passenger is a child or infant.
Note: If the date of birth has already been entered via Booking Management, this
information will be pre-populated in a modifiable state.
Infant association - this checkbox is to associate an infant to an adult. Date of birth is
mandatory for infants.
Contact Details
The Contact Details section allows the addition of:
The following displays the fare quote for an adult passenger type:
Ticket Type options are Timelimit, Timelimit Auto Cancel, Option, Mail Ticket, Airport
Ticket, Will Call Ticket, Ticketed. Default value of Timelimit.
Time numeric range from 0001 to 2359.
Date options are Date, Days from now, Days prior to departure. Default is Date.Edit
field for Date option is DDMMMYY format.
Office
Free Text
Seat Assignment
The Seat Assignment section allows the addition of:
Passengers pre-populated with current passenger name information.
Flight Details pre-populated with current flight details.
Window/Aisle options are Aisle, Window or No Preference. Default is No Preference.
Left/Right options are Left, Right or No Preference. Default is No Preference.
Position options are Front (Bulkhead), Center of cabin, Forward or No Preference.
Default is No Preference.
Upon entering all data, click Complete Booking. The following options are available:
If the booking transmits properly without error, the Booking Summary screen displays with all
of the booking information. The record locator for the booking will display in the banner.
If the booking transmits properly without error, the Booking Summary screen displays with all
of the booking information. The record locator for the booking will display in the banner.
Click Excess Baggage Charges and the baggage details will display. For more information
on Excess Baggage Charges, refer to Fares &Pricing - Excess Baggage Charges.
18. Schedule
The Schedule module provides the ability to create, display, delete and update flight records.
It also covers the additional processes of displaying schedule change status,
staging/activating/finalizing flight records, checking schedule change history, and displaying
the summary of schedule changes.
To view, update, copy or delete existing flight records, enter the flight number and click Flight
Summary. A list of flights will display.
To create a new flight, enter the flight number and click Create New Flight. The first step in
creating a new flight is to add the start date, end date, and frequency of the flight period.
Periods
The Periods area allows entry of the flight number, start dates, end dates and frequency of a
flight schedule.
Add the information and click Next to continue creating the flight. Clicking Save results in the
Flight Summary screen with information entered saved but not submitted. Click Cancel to
avoid saving the data entered.
Flight Information
The Flight Information screen contains the:
To cancel a city or airport on the route of a flight for the period described in the schedule
change date fields (from the beginning date until and including the ending date), check the
Cancel check box.
Add the information and click Next to continue creating the flight. Clicking Save results in the
Flight Summary screen with information entered saved but not submitted. Click Cancel to
avoid saving the data entered. The Previous button navigates back to the previous step.
Leg Details
The Legs section allows the following information to be entered:
Airport/City (mandatory)
Arrive time (mandatory)
Day change Ranges from -1 to +5 relative to departure date.
Departure time (mandatory)
Meals service options:
Cold
Refreshment
Variable
For Purchase
Alcohol buy
Alcohol free
Continental b /f
Note: Meal codes are allowed for two different compartments in the flight leg.
To cancel a city or airport on the route of a flight for the period described in the schedule
change date fields (from the beginning date until and including the ending date), select
Cancel.
Save will save the changes made to the flight record without activating. Cancel will return to
the previous screen.
Add More Legs allows up to 15 legs to be entered in a flight schedule.
The segment/class information line is used to enter information that applies to a specific
segment or segment and a class or all classes:
Extra fare
No-op segment
Married segment
Market restriction
Traffic restriction
Group limit
Limit sales
Inventory control nesting
Dual nesting
Parallel nesting
Add the information and click Next to continue creating the flight. Clicking Save results in the
Flight Summary screen with information entered saved but not submitted. Click Cancel to
avoid saving the data entered. The Previous button navigates back to the previous step.
Comments
The Comments area allows entry of any flight controller, SSR, and/or availability comments
that may apply to a flight schedule.
Add the information and click Save to continue creating the flight. The Flight Summary screen
will display. From the Flight Summary screen, the flight information may be submitted. Click
Cancel to avoid saving the data entered. Click Previous to revert back to the previous step.
Flight Summary
The Flight Summary screen shows all data entered for a flight schedule. From this screen,
updates may be made to an existing flight or if the flight does not currently exist, it may be
created. After entering the flight data, click Save. The Flight Summary screen will display
showing all the data entered.
The flight will then be staged for activation. To see the status and to activate the flight, go to
Schedule Change Summary.
To Activate the flight, click the Activate button. If no passenger protection is required, the
flights will be automatically processed for the periods of operation through final passenger
protection and build the permanent Flight Records. If passenger protection is required, or if no
suitable protection can be found, the activation process will stop after the flight/periods are
processed through intended protection. An intended protection list is sent to the default printer
defined by your user parameter. Review the intended protection list and advise the system
what action is to be taken.
The following options are available:
Complete manual protection in the PAX Protection module to override the intended
protection, or
Accept the intended protection and advise the system to complete the activation process.
Regardless of the decision made, the final activation process must be initiated by clicking the
Final Re-accommodation button.
Schedule History
To view the history of a flight schedule, enter the flight number and click Flight Summary.
Then click the view icon for the flight period history to be displayed. The current history
through the past eight histories are available.
The History details include agent, PID, date and time of the update. The flight history also
displays the following:
Flight Information
Schedule Information
Comment Information
Flight Leg Details
Leg Controls
Segment Controls
Check the passenger(s) to split from the booking and click ok. The Booking Summary screen
displays with SP followed by the record locator in the Remarks area indicating the booking
has been split.
20. Ticketing
The Ticketing module is the key module that enables to issue ticket(s) for the passenger(s).
Click on the Ticketing link in the left menu. The issue ticket screen appears on the main work
area.
The agent should retrieve the booking before going to the Ticketing module.
The names of the passengers and infants belonging to the booking will be listed in the top left
corner.
The Select All/UnSelect All option can be used to select or unselect all passengers. This
option is valid for the list of passengers only (infants are exempted).
The agent can select the 'Manual Tarification' option for the ticket, where the the agent can
enter the fare amounts manually for each tickets.
To provide Auto Tarification the agent has to fix the fares/prices with help of the Fares and
Pricing link in the left menu.
After quoting the fares in the Fares and Pricing, the fares basis and fare amount will be
displayed in the Issue ticket screen. When both Tarification are available lowest auto
tarification fare is selected. The agent can choose the fares to apply 'Auto tarification' for the
ticket.
There are two types of ticket, the agent can select the Paper Ticket option to issue a paper
ticket to the selected passenger(s) or select the Electronic Ticket option to issue electronic
ticket for the selected passenger(s).
The ticketing module provides four major functionalities:
Reduce Passengers
If the ticket details are stored, the stored data will be displayed below 'Stored ticket Data'.
To delete this stored data, click the 'Reduce Passenger' button.
A small window will open with list of passenger names. Select the passenger(s) name(s) and
click the 'OK' button to delete the stored data of the selected passenger(s).
The name of the passenger will be displayed on the top left corner of the screen.
Enter the form of payment in the first form of payment field which is mandatory. Additional
forms of payment fields should be completed as required. The optional name information field
is also optional and can be completed if required.
Note: The fare basis and the fare amount selected in the 'Issue Ticket Screen' will be
displayed due to auto tarification.
If using auto tarification, there will be two Optional Ticketing Fields. The agent can select the
appropriate optional ticketing elements from the provided drop-down menu and enter the
values in the data section. If stored data exists, then it will be populated automatically.
'Issue Itinerary Receipt' option is provided to request the receipt. This will appear only in case
of a paper ticket.
'Issue Mailing Address Card' option is provided to request the mailing address card.
Upon successful issuance of the ticket, the message 'Ticket Issued Successfully' with ticket
details will be displayed in the main work area.
Upon successful issuance of the ticket, a message 'Ticket Issued Successfully' with ticket
details will be displayed in the main work area.
Ticket Records
There are three ways to search for Ticket Records:
by viewing ticket links in the booking
by entering the ticket number and pressing 'OK' to get the ticket records, or
using the 'Search for Electronic Ticket' option.
The Ticket Records link in the Issue Ticket screen allows viewing the ticket records containing
Ticket Number, Airline code, Office Number, Agent Code, Passenger Name(s), Travel
Date(s), Tarification Type (Auto-A or Manual-M), and Ticket Type--either electronic or paper.
If the ticket is electronic, 'E' is displayed next to the ticket number. When the ticket number is
clicked, the Electronic Ticket Records screen displays. For a paper ticket, clicking on the ticket
number also displays the Paper Ticket Details screen.
Click on the 'Search for Electronic Ticket' button and the following pop-up window will be
displayed.
Select the 'search type' from the drop-down and provide the values for the mandatory
fields and click on the 'Search' button.
If the screen criteria match more than one record, then the 'Electronic Ticket Records List'
screen will be displayed. If it matches only one record, then Electronic Ticket Record
Screen will be displayed directly.
Auto Tarification
If auto tarification is used, the fare basis (AXB) and the fare amount (AXT) will be generated
automatically. (The value is selected in the 'Issue Ticket' screen).
Enter the following details:
Any optional name for the passenger in the 'Optional Name Information' field.
At least one form of payment in either of the form of payment fields.
Other fields if applicable.
'Issue Ticket' allows the agent to issue the ticket. The next passenger link will be enabled if
attempting to issue a ticket for more than one passenger.
With auto tarification, the 'Optional Ticketing Fields' will have two select boxes. Select the
endorsements from the 'Type' select box and provide the data in the 'Data' column.
Manual Tarification
If manual tarification is used, enter the fare basis (AXB) and the fare amount (AXT) manually.
Enter the following details:
Any optional name for the passenger in the 'Optional Name Information' field.
At least one form of payment in either of the form of payment fields.
Provide values for Agent ID, Password, Airline, Alternative Printer PID, Commission and
Hand written ticket number, if applicable.
The 'Issue Ticket' button issues the ticket.
The 'Next Passenger' button will be enabled if attempting to issue a ticket for more than one
passenger.
To print the current page, click the 'Print Page' button.
The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.
Select the endorsements from the 'Type' select box and provide the data in the 'Data' column.
The 'Next Page' moves to next page if there are more than four coupons for a particular ticket.
Similarly the 'Previous Page', 'First Page',and 'Last Page' are enabled and can be used if
there are more than four coupons for the ticket.
Click 'Retrieve new ticket record' to return to the 'Existing Ticket Records' screen.
Click 'View List' to return to the 'Electronic Ticket Records List' screen.
Electronic Ticket Record Fields
The electronic ticket record fields are:
ETRSection
Description
Agent
Information
Displays the Information about the agent through which this ticket is booked.
Ticket
ETRSection
Description
Number
Passenger
Names
Coupon
From/To
Flight
Number
Date/Time
Class
Status
Displays the current status of the ticket. The status of the ticket will be 'OPEN
FOR USE' before traveling; it can be changed at any point of time to 'VOID' or
'EXCHANGED' or 'REFUNDED' etc.
The ETR screen allows the agent to perform certain actions on the Electronic ticket. These
actions are:
ETRFunctions
Description
Display E-Ticket
Details
Display E-Ticket
History
Provides brief history of the E-ticket like ticket number, Agent information,
Flight information, Date of travel, Date of booking, source, destination, etc.
Request Control of
Selected Coupons
Send Control of
Selected Coupons
Allows the agent to give the control of the coupon to other carrier.
Revalidate Selected
Coupons
Change Coupon
Status
Print Exchange
Selected Coupons
The agent can exchange the coupon to any non-interline electronic ticketing
partner.
Refund E-Ticket
Coupons
ETRFunctions
Description
Void Ticket
Allows the agent to void, i.e. withdraw, all the values of the ticket.
Exchange/Reissue
ETicket to ETicket
Exchange/Reissue
ETicket to Paper
ticket
If successful, a message appears notifying the status of the coupon will be changed. If not, an
error message will appear.
The existing itinerary will be listed below. Provide the segment number in the Booking
Segment column and click 'OK' to revalidate the coupon.
The coupon will be revalidated and the success message will appear over the 'ETR' screen.
The 'Change Coupon Status screen' will be displayed as shown below. Select the status of
the coupon from the drop down menu.
Select the coupon by clicking on the check box and selecting for the status in the list box. On
confirmation click 'OK'. The ETR screen will be displayed with the changed coupon status.
Notes:
It is advisable to change the status of the coupon from 'Interim status code' to 'Final Status
code' but not vice versa.
Coupons, which are not allowed a change in status, will not be provided any check box to
select that coupon.
If the coupon has one of the following statuses, then the agent is not allowed to select that
coupon.
Flown/Used
OA Control - XX
Information Only
Suspended
A coupon may not be changed to its existing status.
To return to the ETR screen, click the 'Cancel' button.
Select Status as 'Lifted/Boarded' from the drop-down menu of Status in the Change
Coupon Status Screen and click OK.
Agent can enter the details to be changed in the text boxes provided.
Click OK to change the selected coupon status to 'BOARDED' in the Electronic Ticket
Record screen.
Click Return to access the Electronic Ticket Record screen.
A success message will be displayed with the ticket number and returns to the ETR screen
with the updated status as Print Exchanged.
Click OK next to 'Refund E-ticket Coupons' option. The Refund E-Ticket Screen will be
displayed.
Refund screen displays the details, such as ticket number, booking reference, issued
agent, Form or Payment, and Equivalent Amount Paid.
Agent can enter the details, such as Commission amount, commission rate, penalty for
refund, and form of payment for performing refund in the provided text boxes.
Click the 'OK' button on the refund screen to submit the request. If the request is
processed successfully, a pop-up message will be displayed, 'REFUND PROCESSED',
and the status of the coupon changed to 'REFUNDED' in the electronic ticket record
screen.
Click the 'Return' button to go to the Electronic Ticket Record Screen.
Void Ticket
The Void Ticket option in the 'Electronic Ticket Records' screen allows the agent to void the
ticket. All the values of the ticket will be withdrawn when the ticket is voided.
When the agent clicks OK next to 'VOID Ticket' option, the ticket will be voided and the
success message will appear over the 'Electronic Ticket Records' screen'.
The status of the coupon will be changed to 'VOIDED'.
Note: Once the ticket is voided it cannot be reverted.
To have the ticket details sent to the printer, select the 'Printed' option and click the 'OK'
button. The success or error message will appear over the 'Electronic Ticket Records' screen.
When the agent selects the E-mail option, the e-mail address should be given in the E-mail
Address field. Click OK and a Success Message will display over the 'Electronic Ticket
Records' screen.
System generated optional ticketing elements will be populated automatically in the screen.
The agent can select the other optional ticketing elements from the drop-down menu.
The 'No fare required' option will be listed along with predefined fare quotes (quoted using
'Fares and Pricing' link in left menu) if any.
If you select 'No fare required ' option it is Manual Tarification; selecting any of the Fare
Quotes it becomes Auto Tarification.
Click Next Page to access the ETR screen if multiples exist; otherwise, this button will be
disabled.
Click Previous Page to access the previous page from the current ETR page, which is
displayed.
Click Retrieve New Ticket to access the 'Retrieve Ticket Records' screen, which enables
the agent to retrieve the new ETR screen.
Click View List to access the 'Electronic Ticket Records List' screen.
The 'No fare required' option will be listed along with predefined fare quotes (quoted using
'Fares and Pricing' link in left menu) if any.
If 'No fare required ' option is selected, it is manual tarification. If any of the fare quotes are
selected, it becomes auto tarification.
If the 'No Fare required ' option is selected and the agent clicks 'OK', the 'Issue Ticket Details'
screen will display. This screen allows entry of the fare basis and fare amount manually.
The system generated form of payment will be displayed in the 'Form of Payment1' field.
Other form of payments can be entered in the 'Form of Payment2' and 'Form of Payment3'
fields.
The system generated endorsements will be displayed in the 'Optional Ticketing Fields'.
Other endorsements can be selected from the drop-down list.
Click the 'Issue Ticket' button to generate a new ticket. The new ticket is a paper ticket with
manual tarification. You will be redirected to the ticket record page which will display details of
the newly generated ticket.
The status of the old ticket will be changed to 'Exchanged ' in the 'Electronic Ticket Records'
screen.
Sales Report
The 'Sales Report' link in the ticketing module allows the agent to the print the sales report of
the requested office number.
While the Office Number is mandatory, the Counter Number is optional. The Office Number is
pre-populated based on the login information. Click the print button to print the sales report of
the given office number.
The success message will appear in the same page if the sales report is printed successfully.
If there is a problem in printing the sales report, a window will open with the error message.
The ticket will be issued for all the passengers with same tarification, ticket type, fare basis
and fare amount.
The 'Existing Ticket Records' screen will be appear with the ticket details of the passengers.
Multiple Passenger
In the 'Issue Ticket' screen, more than one passenger can be selected and allowed to be
ticketed with same tarification and ticketing type.
Select more than one passenger, tarification (manual tarification or select the fare quotes for
auto tarification) and ticket type (paper ticket or electronic ticket). Click the 'Next' button.
The 'Issue Ticket Details' screen will be displayed for the first passenger. After entering the
required details, clicking the 'Issue Ticket' button issues the ticket.
The ticket will be issued for this passenger. After successful issuance of the ticket, the 'Issue
Ticket' button will be disabled and the 'Next passenger' button will be enabled.
If the stored data is present for this passenger it will be populated. Continue to issue the ticket
for the remaining passengers selected in the issue ticket screen. After issuing the ticket for the
last passenger, the 'Existing Ticket Records' screen will display with the ticket details of the
passengers.
The 'Issue Ticket Details' screen shown below will be displayed. Enter the required details
and click the' Store and Issue Ticket' button.
After storing the ticket details, the ticket will be issued and a summary screen will be
displayed.
Note: The success message 'Ticket(s) issued' is at the top of the screen. The ticket number,
airline, office, agent, indicators, number of documents, passenger name(s), tarification, and
date are shown under the 'Existing Tickets' field. The stored ticket details are shown below
'Stored Ticketing Data'
The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.
Store Ticket
The 'Store Ticket' option in the 'Issue Ticket' screen allows for storing the ticket details and
issuing the ticket. To store the ticket details:
1.
2.
3.
4.
5.
The Issue Ticket Details screen will be displayed. Enter the required details and click the
'Store Ticket' button.
After storing the ticket, the Success Message Alert dialog box will appear.
The 'Return to Issue Ticket Screen' button reverts back to the 'Issue Ticket' screen.
To access the 'Cancel' screen, click the 'Cancel' button on the menu.
The 'End' screen provides functionality to 'End' or 'End and Retrieve' a booking. The booking
can be ended by clicking on End or End and Retrieve.
Once a record locator is returned, the dummy contact and ticketing element are deleted and
the rest of the 'real' booking details are added into the booking in one or several hits to the
host depending on the size of the booking.
If the 'dummy' booking is created and there is a problem adding in any of the 'real' details, the
record locator with the text ***Incomplete Booking*** displays in the static screen on the left
hand side of the 'Caller' Input box with the record locator.
The reason for the creation of the 'dummy' booking is to help you and SITA Reservations
Desktop recover from host errors without losing the segments and name details. If there is an
error, SITA Reservations Desktop displays the host error message to you and sends the
'ignore' and 'retrieve' transaction. When SITA Reservations Desktop sends an ignore
transaction the segments and names are not lost as the 'dummy' booking has been created.
Although each screen has field validation, you may have entered something into an input field
that causes SITA Reservations to return a host error message. For example, the ticket date
entered may be when the office is closed and SITA Reservations will therefore not allow the
booking to end. Once amended, retry the 'End' process and SITA Reservations Desktop will
add the rest of the booking details into SITA Reservations.
If a 'dummy' booking had not been created, the segments and names would be lost when the
ignore transaction was sent. Also, if there is connectivity loss during the 'End' process, the
original segments will be lost. Even if SITA Reservations Desktop tried to re-sell the seats
they might not be available. Therefore, it was deemed a safer option to create the 'dummy'
booking during the 'End' process.
After the record locator has been created, the end process will send the traditional end or end
retrieve transactions.
End Tab
Click End on the SITA Reservations Desktop screen and the End Screen displays.
Note: The End tab on the menu will only display if a booking has been initiated.
Update Segment Codes changes advice codes to status codes and removes schedule
change indicators from the active display. The booking record locator will be returned as a
result.
Show as Ticketed
converts non-ticketed status in the booking to ticketed. The booking
record locator will be returned as a result.
Print Itinerary prints the Plain Text Itinerary as well as returns the record locator.
Override Continuity overrides the 'CHECK CONTINUITY' error response and returns the
record locator.
Remove Schedule Change Indicators allows the removal of schedule change indicators
from the active booking and converts the advice codes to status codes. The booking record
locator will be returned.
Open booking allows the creation of an Open booking and returns the record locator.
Booking Delivery instructs the host to deliver the newly created or modified booking to
another system and returns the record locator.
No booking Delivery inhibits booking delivery from the host to another system when this
condition applies and returns the record locator.
No Responsibility Change (For Information Segment Ticketing) - converts Other Airline
Information Segments to ticketable segments and returns the system record locator.
Override Warnings overrides any conditions that would prevent End Transaction and
returns the record locator.
Add Remark
allows the agent to input a remark up to 22 characters. If the 'Add Remark'
field is populated, the contents of the input field are added to the SITA Reservations
'Update' element when the booking is ended. The 'Update' element can be viewed in SITA
Reservations Desktop by clicking on the booking tab and selecting the 'History' tab. It is not
displayed in any other part of the application.
To stop the 'End' process, click on any tab on the left hand side of SITA Reservations Desktop
to navigate to the screen required to continue the booking.
End Button
Click on the End button. If the booking does not have a record locator, the 'Dummy' Booking
creation process is triggered. If the booking has a record locator, the appropriate end entry is
sent. The correct type of entry is described below.
Type
Sent Entry
'Override Segment'
'Override Warning'
'No Override'
The 'End and Update Segment Action Codes' entry is sent to SITA
Reservations.
'Add Remark'
Send the appropriate 'End Booking or End/ Redisplay and add remark'
entry to SITA Reservations.
Note: A remark input field can be added to all the entries described above. If a remark is
added by clicking on the 'Add Remark' checkbox, this remark is displayed in the 'Update
Element' section of the booking and can be reviewed in the Booking History tab only. Multiple
update remarks can be displayed and these are read only.
If the 'Override Warnings' radio button is selected the 'End Booking, override warnings and
retrieve' entry is sent to SITA Reservations.
Note: The SITA Reservations Desktop end process strings multiple entries together to
reduce hits to the host during the Booking creation process. Once a Booking has been
created (i.e. there is a record locator) individual entries will be sent to the host
(add/amend/delete).
Shutdown Warning
Attempting to shut down the application using the 'X' Internet browser 'Close Window' button
will result in the following:
The browser window will close
Any unfinished transactions may be lost
For this reason, do NOT use the 'X' Close Window icon to close any work areas.
If other work areas are open, it may be possible to recover some lost transactions by
attempting to sign back in to the area that was closed. However, this will not always work. If
the work area was closed illegally and it was the last open work area, all unfinished
transactions will be lost.
Clicking on the 'X' Internet browser 'Close Window' button will result in the 'Shut Down
Warning' screen being displayed. If this screen displays, the work area has been shut down
incorrectly.
Click OK on the Shutdown Warning screen and the warning is closed.
An airport code can be search by name or code. The system will display any matching airports
for the agent to select. If an airport name or airport code is selected from the list, the system
will populate the adjacent 'Depart' or 'Arrive' field with the details.
The list of airport names and airport codes are returned directly from SITA Reservations and
are not retrieved from an intermediate data store.
button that is
A carrier code can be searched by name or code. The system will display a list of any
matching carriers fo rthe agent to select. If a carrier name or carrier code is selected from the
list, the system will populate the carrier field with details.
The list of carrier names and carrier codes are returned directly from SITA Reservations and
are not retrieved by any intermediate data store.
A city code can be searched by name or code. The system will display any matching cities for
the agent to select. If a city name or code is selected from the list, the system will populate the
'City Code' field with the details.
The list of city names and city codes are returned directly from SITA Reservations and are not
retrieved from an intermediate data store.
Calendar
The calendar is access by clicking on the
When a calendar is accessed, today's date is highlighted and any past dates are disabled.
When the agent selects a current or future date, it is automatically populated in the 'Date'field.
The 'Date' field is populated in DDMMMM format. Year cannot be populated.
It is only possible to select a date that is within 365 days of the current date. Any dates that are
greater than 365 days from the current date are disabled. The calendar will display unlimited
future dates in a read only format.
The 'Close' button is used to close the calendar screen.
26. Messages
Message Button
The Message Button displays on the top section of the screen. This indicates a message has
been received by the PID.
Click on the Message Button or the Message tab and the Message Screen displays.
New messages display in bold and the checkboxes are populated by default. If the message
is from a device not handled by SITA Reservations Desktop, the message will display in red.
Use the scroll bar on the left hand side of the screen to view all messages and check and
uncheck the messages as desired. To delete messages click on the appropriate checkbox(es)
and click Delete button.
If a message is received for a device that is unsupported, the following error will display above
the message: 'Error Message: Device Unsupported'.
An example of a device unsupported is a ticket message. If this type of message is received,
the local PID administrator needs to resolve.
The database is purged of messages that are over one month old on the first day of every
month.
Note: This screen may contain two scroll bars in which case it is the inner scroll bar that must
be used to scroll down and view old messages. If a full screen (F11) is not displayed, use the
horizontal scroll bar to navigate to the appropriate vertical scroll bar.
SITA Reservations Desktop will support CRT, MSG, and FIL message types for PCPCM
PIDs. If a PID receives any other message types, these are classified as an error and will
display in red.
SITA Reservations Desktop will support CRT messages only for U100 and U200 type
PIDs. No error messages are required for the PID types.
27. Static
The Static section is displayed on every SITA Reservations Desktop screen, except for the
'Sign In' and 'Sign Out - Close Browser' screens.
It displays the following information:
Caller
A 'Caller' input field and 'Update' button are provided for the agent to enter a remark.
If the agent populates the 'Caller' field and clicks on the adjacent 'Update' button, the
details are added to the booking as a general remark when the booking is ended.
Envelope Button
An envelope button will display in the static section to inform the agent of any unread,
unsolicited messages.
TIMATIC
SITA Reservations Desktop provides a link to TIMATIC Web. The link is located in the top
right corner of the header with the Help and About links. When an agent clicks Timatic,
TIMATIC Web opens in a new window.
If the agent already has TIMATIC Web open and they click the Timatic link again, SITA
Reservations Desktop routes the agent to the window that is already open.
Note: In order to access TIMATIC Web, the agent's airline must have an agreement with
TIMATIC and currently have access to TIMATIC Web from their desktop.
If there is an existing browser window, you are already signed in. SITA Reservations Desktop
sends the 'Agent In' entry to SITA Reservations. The window displays on top of any other
windows pre-populated with any existing transactions. If there is no existing browser window,
SITA Reservations Desktop determines if there is an existing session.
If there is an existing session, SITA Reservations Desktop opens a browser window and
displays the sign in screen with message 'Already logged into Area 'n'. Click the Sign In to
change to this work area'.
Click Sign In and SITA Reservations Desktop displays any existing transactions in that work
area.
If there is no open window and no existing session, SITA Reservations Desktop determines if
the selected work area is the current work area.
If the selected work area is the current work area, SITA Reservations Desktop displays error
message 'You are already signed in to Area 'n'. (Where 'n' is the selected work area). Please
go to the area 'n' browser window'.
If the selected work area is not the current work area, SITA Reservations Desktop
determines if it is the next sequential work area.
If the selected area is the next sequential work area, SITA Reservations Desktop opens a
new browser window for that area with the Sign In screen displayed. If the selected area is
not the next sequential work area, SITA Reservations Desktop displays an error message 'n
is not the next available work area. Please sign in to 'm' first'. (Where 'n' equals the selected
work area and 'm' equals the next sequential work area).
29. Glossary
A
Age Related Discounts
Examples of age related discounts include Senior Citizen Discount and Children Discount.
Only one age related discount type per passenger can be selected.
Airport Ticket
A passenger may choose to pick up a ticket at the airport. All the optional ticketing features
can be used with the Airport Ticket code. AT is the ticket indicator code for airport ticket.
B
Booking Creation Date
The date the original booking was created. The date will need to be a two-digit date, followed
by a three-letter month, ending with a two-digit year; i.e., DDMMMYY.
C
City Pair
The Origination and Destination city pair for the booking record.
Class
Class of Service. For example F, Y or C.
Connections
A connection (inbound or outbound) exists for list purposes if one of the following conditions is
satisfied. Simple round trips are excluded (e.g., FRACDG and CDGFRA).
1. Both segments contain times - The time between the arrival and departure of the
segments is less than or equal to user parameters. Two parameters exist to determine:
inbound (URPSEG) and outbound (URDSEG).
2. One segment does not contain times - The segments arrive and depart on the same day
or, the segment with times arrives within the URPSEG value of the midnight preceding
the outbound segment date, or the segment with times departs within the URDSEG value
of the midnight following the inbound segment date.
3. Second and third onward connections - To qualify for second (.O2/ and .O3/) third onward
connections for PNL generation, connections must be for the arrival day or the following
day.
Contact Screen
The Contact Screen shows contacts that already exist within the booking. It displays contact
type, telephone number/address, city code, and free text. If the contact type is 'No Contact' or
'Passenger will Contact' only, the contact type input will display.
Currency
The fare display currency is defaulted to the agents CRT office city code as determined by the
agent's sign in. It is not possible to request a fare display in an alternative currency. However,
SITA Reservations Desktopp does allow the agent to request a fare display in 'NUC'.
D
Destination
The arrival airport code is entered here. If the code is unknown, use the look-up functionality.
A Destination Point is always a city or an airport code.
Discount Description
If a discount is appropriate, select the type of discount in this area of the screen. There are
three main fields of discount options:
E
Electronic Ticket
Electronic ticketing is the most efficient and cost effective method of producing tickets. The
ticket details are maintained in the database; therefore, the passenger need not carry the
ticket in hand while travelling. The form of payment is credit card or check.
Emulator
Use the Emulator Screen to request entries in the top and bottom half of the screen. In the
bottom half of the screen, enter a SOM '>' key and then enter the transaction to be sent to
SITA Reservations. SITA Reservations responses may be manipulated to request the next
entry. If sending a multiple line entry to SITA Reservations then press the Square Close
Bracket ']' symbol on the keyboard. The emulator will then add a carriage return and the
cursor will be active on the next line to continue the SITA Reservations entry.
Press the Enter key and the entry is sent to SITA Reservations. The successful or
unsuccessful response displays in the main section of the Emulator Screen. If there is no
response from SITA Reservations, the error message 'No Response from Host' will display.
F
Fare as Booked
A SITA Airfare/Reservations transaction that is used to price individual and multiple name
Passenger Name (Booking). Segment information contained in the booking at time of pricing
is the basis for the fare quote response.
Fare Types
The fare type section provides a listing of fare type options; for example, excursion, first class,
and forth.
Flight Type
Select the appropriate type, either one-way or return. If the return option is selected, the
return leg will automatically default to the reverse of the start leg. This can be overtyped.
H
Hong Kong Surcharge
To override Hong Kong surcharges, simply check the Override Hong Kong Surcharge box in
the Override Options section.
HTML
Hyper Text Mark Up Language
I
Ignore Transaction
Ignore transactions allow the 'ignore' or 'ignore and retrieve' function in the booking.
Input area
When clicking on the input area, enter the native entry and click Enter. The native entry will be
sent directly to SITA Reservations. The successful or unsuccessful response displays in the
main section of the Emulator screen.
L
Liaison
Application currently used to access SITA Reservations native commands.
M
Miscellaneous Discounts
Examples of miscellaneous discounts include Bonus Plan or Frequent Flyer Discount and
Government Order Discount. Only one miscellaneous discount type per passenger can be
selected.
N
Number In Party
The appropriate number of seats to be reserved for a family/surname or group name unless
the agent is only creating a booking / booking for a party of one, in which case the number can
be omitted.
O
Option
The OP Element can be used like a 'TL' to create a queue. An 'XTL' can also be created with
an expiry date set for several days later. This enables the booking to be automatically
cancelled if the customer does not pick up the ticket.
Origin
The departure airport code is entered in the Origin field. If the airport code is unknown, click
on the question mark ( ? ) to the right of the origin entry box. A pop-up window appears to
enter in either the city name or the departure airport. Then press the Look-up button. The
appropriate airport code is returned and automatically entered into the field.
P
Paper Ticket
In case of paper ticket, the passenger or the agent who is going to book the ticket will recieve
the ticket in hand which he has to carry while traveling. The mode of payment will be cash or
credit card.
Point of Sale
The point of sale field must be a City Code. If the use is unsure of the City Code, click on the
question mark for the encode/decode screen.
Point of Ticketing
The point of ticketing field must be a City Code. If the agent is unsure of the City Code, click on
the question mark for the encode/decode screen.
Q
Quote Indicator (QTE)
When the SELECT Function is used to select Segment Elements for pricing, the Interface
automatically attaches a Quote Indicator (QTE) to the selected Segment Elements.
The Quote Indicator is displayed at the end of each selected Segment Element when the
SITA Reservations booking is re-displayed.
Once the Segment Elements have been selected with the SELECT Function, the Agent may
enter the pricing transaction.
Only the Segment Elements which contain the Quote Indicator (QTE) are converted by the
Interface for pricing by SITA Airfare.
If the SEL: Function is not used to select Segment Elements for conversion and pricing, the
Interface will automatically attempt to convert all of the Segment Elements in the SITA
Reservations Booking.
R
Record Locator
The Record Locator is a system reference number.
Reference Number
The Reference Number is a hyperlink. Click the hyperlink to send a Retrieve Booking Entry.
The Booking Summary screen then displays pre-populated with the booking details.
Responsibility
Identifies the office in control of the booking.
S
Shopper Screen Description
Pricing without Itinerary requires a use of a screen called Shopper. This screen provides a
way to input information to retrieve a quote for a proposed itinerary.
The Shopper Screen displays input fields to enter the itinerary information required to shop
for a quote.
The only mandatory fields are the first segment From and To Fields. It is mandatory to click on
the connection checkbox if the segment in question is NOT a stopover. Also, it is mandatory to
click on the surface segment checkbox if the segment is a surface sector.
Sign Out
SITA Reservations Desktop should only be shut down using the Sign Out button. A prompt to
end or ignore any unfinished transactions will display before a work area is signed out and the
browser closed. Click on the Sign Out button on the top menu. The system will attempt to sign
out.
SITA Reservations
SITA's computer reservation system.
SSR Codes
SSRCode
Definition
SSRCode
Definition
AVIH
Animal in Hold
NLML
Non-lactose Meal
AVML
NSSA
BBML
Infant/Baby Food
NSSB
BIKE
Bicycle
NSST
No Smoking Seat
BLML
Bland/Soft Meal
NSSW
BLND
Blind Passenger
ORML
Oriental Meal
BSCT
Bassinet/Carrycot/Baby
Basket
PCTC
BULK
Bulky Baggage
PETC
Animal in Cabin
CBBG
Cabin Baggage
RQST
Seat Request
CHML
Child's Meal
RVML
CKIN
SEAT
COUR
Commercial Courier
SEMN
Ship's Crew
DBML
Diabetic Meal
SFML
Seafood Meal
DEAF
Deaf Passenger
SLPR
Berth/Bed in Cabin
DEPA
Deportee w/ Escort
SMSA
Smoking Aisle
DEPU
Deportee
Unaccompanied
SMSB
Smoking Bulkhead
EXST
Extra Seat
SMST
Smoking Seat
FOID
Electronic Ticketing
Form of Identification
SMSW
FPML
Fruit Platter
SPEQ
Sports Equipment
FQTR
Frequent Traveller
Award Redemption
Journey
SPML
Special Meal
SSRCode
Definition
SSRCode
Definition
FQTS
Frequent Traveller
Service Benefit
Information
STCR
Stretcher Passenger
FQTU
Frequent Traveller
Upgrade Award
Redemption
TKNA
FQTV
Frequent Traveller
Information
TKNE
FRAG
Fragile Baggage
TKNM
GFML
Gluten-free Meal
TWOV
GPST
UMNR
Unaccompanied Minor
HFML
VGML
HNML
Hindu Meal
VLML
KSML
Kosher Meal
WCBD
LANG
Language Spoken
WCBW
LCML
WCHC
Wheelchair/Cabin Seat
LFML
WCHR
Wheelchair/Ramp
LPML
WCHS
Wheelchair/Steps
LSML
WCMP
MAAS
WCOB
MEDA
Medical Case
WEAP
Weapon Code
MOML
Moslem Meal
XBAG
Excess Baggage
Status Code
The Status Code refers to the booking status, such as HK - confirmed, LL - waitlisted, NN need.
Stopover Indicators
S = Stopover
X = Connection (No Stopover)
U = Unknown
T
Taxes
The Taxes section provides fields to enter up to six individual country/tax codes with the
options Not Applied or Exempt.
When the box designated All is checked, the tax code fields are rendered inactive and the
options Not Applied or Exempt apply to all countries.
Ticketed
If the customer has already purchased a ticket, it should be noted in the booking using the
Ticketed Code - T. The ticket number should also be included if available.
Ticketing Description
Specific ticketing information of bookings can be added in the ticketing portion of SITA
Reservations Desktop.
Time Limit
A Time Limit Ticket is set up for a passenger to purchase the ticket by a certain time and date
or it will auto cancel.
Note:A SITA Reservations Electronic Ticket entry is added into the booking as a time limit.
Times
Arrival and Departure Times are always in 24 hour clock format.
W
Will Call Ticket
A Will Call Ticket arrangement is made for the passenger when an agreement has been
made to pick up the ticket on a specified date at a specific office.
X
XML
Extensible Mark Up Language
30. Index
A
accessing customer profile
139
139
accessing queues
191
OSI
38
remarks
40
seat assignment
49
SSR
37
names screen
31
75
address screen
32
33
administration
137
air availability
7, 19
air seach
20
22
availability display
23
calendar availability
24
direct sell
25
normal availability
20
20
22
air search
20
20
number of passengers
21
aircraft configuration
78
copy
81
create
80
delete
81
update
81
142
248
availability display
23
availability request
date format
24
265
47
82
copy
86
create
83
delete
86
display
84
update
85
30
196
add
B
block space
178
booking
205
booking management
27
booking summary
51
contact screen
31
47
history screen
46
incomplete booking
27
53
names screen
27
remarks
40
ticketing
42
ticketing types
54
booking processing
192
booking retrieve
59
by flight details
59
by record locator
59
calendar look-up
71
list tab
62
64
60, 64
70
61
60
113
63
113
booking summary
51
113
buttons
city/airport
106
add ticketing
44
copy city
110
32
create city
107
34
delete city
110
cancel, OSI
39
display list
108
cancel, SSR,
37
update city
109
change, booking
28
change, ticketing
45
city / airport
106
delete
30
111
delete, ticketing
45
office
114
end
261
end / retrieve
261
code share
envelope
269
106
263
86
copy
92
29
create
88
29
delete
92
ok, OSI
39
update
91
ok, SSR
38
view
90
38
SSR
38
codeshare protections
common functions
189
5
buttons
dates
24
emulator
24
enter key
71
error messages
caller
269
internal memory
cancel transaction
255
265
C
calendar
calendar availability
availability request, date format
calendar look-up
certificates
change order remarks
266
8
41
changing a queue
197
265
111
112
complete booking
configuration screen
205
17
contact details
quick book
contact screen
202
31
add
31
add address
33
32
132
address
32
filter list
132
cancel button
34
131
delete address
35
optional results
131
modify
32
130
modify address
34
sort list
132
control tables
city/airport & administrative
flight control
77
106
78
customer profile
accessing
121
customer search
miscellaneous
118
118
165
165
165
164
currency conversion
165
165
165
guidelines
165
customer journey
123
administration
137
customer list
128
127
filter list
127
139
copyright
139
6
129
8
D
dates
delay item
6
194
delete
OSI
39
remarks
41
delete address
delete current, display next item
fields
demand AVS
35
193
193
177
direct sell
25
discounts
153
192
73
group booking
74
journey details
133
journey history
135
journey search
124
126
49
128
assign seat
47
retrieve journey
123
reduce seats
48
47
195
196
47
127
193
sort list
127
193
128
dps screens
149
customer list
customer search
129
E
e-mail screen data
end tab
260
enter key
envelope button
269
259
customer journey
127
EOT
customer list
132
journey details
135
names screen
30
journey history
136
error messages
143
edit itinerary
162
143
164
cancel segment
143
164
change class
143
quick book
206
change date
143
search options
163
143
system guidelines
163
flight profile
145
itinerary screen
143
146
electronic ticket
record login
246
237
235
246
246
electronic tickets
electronic ticket details
emulator
237
6, 147
dps screens
149
149
input area
148
restricted entries
149
encode, decode
265
261
end button
261
end tab
260
end transaction
259
description
259
261
end button
261
164
164
247
235
250
29
F
fare basis
155
modify
156
156
fare component
157
fare display
162
160
find fares
161
flight details
161
flight type
161
fare history
162
fare information
158
fare quote
157
fare component
157
fare information
158
fare rules
158
quotes
157
full screen
stored fares
160
fare rules
158
151
142
8
G
general information
164
air availability
discounts
153
certificates
162
fare basis
155
full screen
fare display
162
Java applet
160
fare history
162
lists
fare quote
157
SSRs
10
miscellaneous
162
tabbing
10
override options
154
text size
10
pricing options
151
pricing types
151
stored fares
160
filter list
132
find fares
161
glossary
273
group booking
customer journey
74
display
73
name
73
78
74
aircraft configuration
78
record locator
74
82
SSR
75
code share
86
flight note
93
payload percentage
95
point of sales
98
flight control
102
flight details
161
flight information
208
flight note
93
create
94
delete
94
update
94
group bookings
73
H
hints
fare basis
156
5, 7, 11-12
46
I
IATA airport code look-up
265
flight profile
145
265
flight type
161
265
FQTV SSR
142
257
ignore transaction
257
incomplete booking
27
internal memory
12
inventory management
169
block space
178
leg details
210
demand AVS
177
212
inventory update
169
lists
readout
173
rebook
176
reports
181
122
create
121
delete
122
display
122
update
122
233
auto tarification
233
manual tarification
234
244
itinerary screen
143
journey details
9
133
adding comments
134
135
135
journey history
e-mail screen data
136
137
137
journey search
results
M
managing multiple work areas
271
message processing
193
messages
267
supported types
268
miscellaneous
162
164
162
tax information
166
53
64
modfy address
34
32
modify
J
Java applet
fare basis
156
156
OSI
39
remarks
41
SSR
38
131
60, 64
250
124
126
28
names screen
27
30
28
delete button
30
30
29
passenger protection
187
modify button
29
passenger reconcile
185
29
28
passenger details
27
30
navigation
11
normal availability
20
number of passengers
21
passenger name
quick book
201
passenger type
pricing
payload percentage
203
95
copy
97
create
96
delete
97
display
96
update
97
point of sales
98
office
114
copy
copy
118
create
99
create
115
delete
101
delete
118
display
100
display list
116
display list
100
update
117
update
101
OSI
101
35
adding OSIs
38
cancel button
39
pricing options
delete OSI
39
discounts
153
modify OSI
39
fare basis
155
ok button
39
override options
154
screen descriptions
35
pricing types
151
146
35
154
P
passenger (pax) protection
187
126, 130
74
151
203
pricing types
151
print exchange
electronic ticket coupon
242
selected coupon
242
128
codeshare
189
customer journey
135
passenger protection
187
journey history
137
passenger details
passenger load estimate
27
processing
181
booking
192
message
193
queue
192
teletype
193
ticketing
193
12
Q
queue change
195
fields
195
195
reduce seats
48
reduce SSR
36
243
197
remarks
40
198
add
40
queue description
191
change order
41
queue processing
192
delete
41
queues
191
modify
41
fields
reports
accessing
191
delay item
194
inventory management
181
193
181
description
191
passenger reconcile
185
195
184
fields
192
238
queue change
197
102
195
copy
106
send to queue
198
create
103
start queue
196
delete
106
201
display
104
complete booking
205
update
105
contact details
202
206
passenger name
201
203
204
quick book
quotes
157
R
readout
173
rebook
176
70
12
74
73
123
141
141
239
184
S
sales report
248
128
journey details
135
schedule
comments
214
create
119
flight information
208
delete
120
flight summary
215
display
119
leg details
210
update
120
212
split booking
periods
207
SSR
220
add SSR
37
schedule history
221
cancel button
37
Schedule
207
deleting SSRs
38
220
details
36
schedule history
221
modify SSR
38
ok button, SSR
38
61
reduce
36
60
remove to history
36
38
screen descriptions
35
search
passenger lists
seat assignment
security alert
segment passenger counts
141
204
15
127
30
7
198
199
198
shutdown warning
263
sign-in
35
SSR screen
36
SSRs
10
start queue
196
fields
223
196
static
269
250
store ticket
251
stored fares
160
268
13
configuration screen
17
tabbing
security alert
15
tax information
166
work areas
14
teletype processing
193
sign out
263
text size
10
74
62
63
ticket issuance
sort list
Special Service Request
132
35
10
230
231
228
230
ticket records
232
ticketing
225
44
booking management
42
change button
45
delete button
45
235
43
228
ticketing processing
193
ticketing screen
43
delete ticket
43
display
43
modify ticket
43
ticketing type
204
ticketing types
54
TIMATIC
269
transfer data
customer profile to booking
141
141
V
view seat map
47
void ticket
244
W
work areas
14, 271