FINAL EVALUATION REPORT

(A confidential report based on Independent observations done during one

month training period
At Bandarawela Divisional Secretariat)

BY
SRI LANKA ADMINISTRATIVE SERVICE CLASS III CADET OFFICERS (2015 INTAKE)
A.H.N. CHINTHAKA
S.V. WETTTASINGHE
N.L.S. PIUMLA
H.K.A.B.S. KODITHUWAKKU

ACKNOWLEDGEMENT
First of all we are as a team really grateful to extend our sincere and heartfelt gratitude to our
course coordinator Mr. D.V. Bandulasena Additional Director General of SLIDA for
providing us this valuable opportunity.
We extend our heartfelt gratitude to the Divisional Secretary Bandarawela Mr. Nihal
Gunarathne and Assistant Divisional Secretary Ms. K.A.J. Priyangika for the given
inspiration and constructive suggestions with a proper vision. Without their help and advice
this document and our journey during this month will not be a success.
A gracious mention must be made of the District Secretary Mr. D.A.L. Nimal Abeysiri,
Additional District Secretary Mr. Gamini Mahindapala Jopheus and Assistant District
Secretary Mr. W.M. Chaminda Weerasinghe for their immense effort, valuable guidance and
advice given to make this experience a success.

Last but not the least we wish to thank all whom we missed to mention above but helped us
in many ways during the past month for making this practical learning experience a success.

Contents
INTRODUCTION ....................................................................................................................................... 4
DATA COLLECTION PROCEDURE ............................................................................................................. 5
Primary data collection ....................................................................................................................... 5
Secondary data collection ................................................................................................................... 5
DATA ANALYZIS ....................................................................................................................................... 6
Questionnaire number one Employee Satisfaction ......................................................................... 6
Part 1 - Personal details of the employees ..................................................................................... 6
Part 2 - Job Satisfaction ................................................................................................................... 9
RESULTS ................................................................................................................................................ 21
Questionnaire number one Employee Satisfaction ....................................................................... 21
Part 1 - Personal details of the employees ................................................................................... 21
Part 2 - Job Satisfaction ................................................................................................................. 22
Questionnaire number two Customer Satisfaction ....................................................................... 22
DISSCUSION AND RECOMMENDATIONS .............................................................................................. 23
RECOMMENDATIONS GIVEN BY EMPLOYEES ....................................................................................... 26

INTRODUCTION
As a compulsory completion of one month attachment to get exposure to the divisional level
administrative experience, we, 2015 intake of Sri Lankan administrative service officers
came to the Bandarawela Divisional Secretariat on 8th of October 2015. With the guidance
given by the Divisional Secretary and Assistant Divisional Secretary, apart from having a
mere surface learning process, we had to study the way of dealing with day to day
administrative problems by focusing with a philosophical and penetrative vision.
The ultimate result of that process is this report which consists of an evaluation on Employee
satisfaction and customer satisfaction measured by two well-constructed questionnaires and
pros and cons of the office and the Divisional Secretary based on what we observed as
independent observers.

DATA COLLECTION PROCEDURE

Primary data collection
In primary data collection, collect the data using qualitative and quantitative methods. The
key point here is that the data collected is unique and, until you publish, no one else has
access to it.
There are many methods of collecting primary data. Here in this report, following methods
are used to collect primary data.
1. Questionnaire two questionnaires were prepared to gather data on Employee
satisfaction and Customer satisfaction. (Annexure 01 and 02)
2. Observation Ethical behavior, customer care etc.
3. Case studies to understand the Management styles, Leadership styles
4. Direct interviews targeting Staff grade officers
5. Focus group discussion - discussions on special issues regarding the public
6. Forums (Meetings/ Discussions) Progress review meetings, discussions on
special issues in the division

Secondary data collection

Secondary data refers to data that were collected for other studies. For the first researcher
they are primary data, but for the second researcher, they are secondary data. In divisional
secretariats, following sources are recognized as secondary data.
1. Resource profile

6. Circulars

2. Citizen charter

7. Manuals

3. Carder information

8. Minutes

4. Web sites

9. Code of ethics

5. Project proposals

10. Progress reports

DATA ANALYZIS
The main objective of this section is to present data which were collected through two
questionnaires in order to summarize the data and to analyze them statistically. The
questionnaire number one is developed to gather data about employee satisfaction. It has been
designed based on two parts. Part one consists of personal details of the employees and part
two consist of information about job satisfaction.
The questionnaire number two is developed to gather data about customer satisfaction. The
findings of study data has been presented in this document on graphs, drawings, pie charts
and bar charts with techniques which are available in MS Excel and Statistical Package for
Socio Science named (SPSS) 16 version used to analyze data.

Questionnaire number one Employee Satisfaction

Sample Profile
Sample consisted of 80 employees which covered the Management Assistants, Development
officers, Grama Niladhari, Office employee assistant etc.
Part 1 - Personal details of the employees
1. Composition of the sample according to the job position
Position
Management Assistant
Development officer
Grama Niladari
Office employee assistant
Total

Number of
employees
18
41
19
2
80

Percentage
22%
51%
24%
3%
100

Above data can be presented by using a pie hart as follows.

Position of the employees
3%

22%

24%

Management Assistant
Development officer
Grama Niladari

51%

Office employee
asistant

2. Composition of the sample according to the total service period in the public
sector
Number of
employees
0
44
5
31
80

Total Service period in government sector

Less than 01 year
between 1 -5 years
between 6 - 10 years
More than 10 years
Total

Percentage
0%
55%
6%
39%
100%

Above data can be presented by using a pie hart as follows.

Total Service period in government sector
0%
39%

Less than 01 year

between 1 -5 years

55%

between 6 - 10 years
More than 10 years

6%

3. Composition of the sample according to the highest educational level

obtained.
highest educational level obtained

Number of employees Percentage

G.C.E. Ordinary Level

5%

G.C.E. Advance Level

31

39%

Graduates

42

52%

Post Graduates

4%

Total

80

100%

Number of employees

highest educational level obtained

45
40
35
30
25
20
15
10
5
0

42
31

G.C.E. Ordinary Level G.C.E. Advance Level

Graduates

highest educational level

Post Graduates

4. Composition of the sample according to the working in the different

department in the office
Number of
employees

Percentage

working in the different

department in the office

18

77%

Not working in the different

department in the office
Total

62

23%

80

100%

Above data can be presented by using a pie hart as follows.

working in the different
department in the office
22%
working in the different
department in the office

78%

Not working in the

different
department in the office

Part 2 - Job Satisfaction

In this study, our aim is to observe job satisfaction of employees based on following
dimensions.
1. Job content

7. Career opportunities

2. Appreciation of superiors

8. Training opportunities

3. Relationship with colleagues

9. Working conditions

4. Working environment

10. General questions on overall

5. Work life balance

satisfaction

6. Organizational values
1. Job content
Question number 07 -

Number of employees
Percentage
Strongly Disagree
1
1
Disagree
3
4
Average
24
30
Agree
38
48
Strongly Agree
14
18
Not answered
0
0
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 48% of the employees agreed to this
statement.
Question number 08 -

Number of employees
Percentage
Strongly Disagree
0
0
Disagree
2
3
Average
27
34
Agree
36
45
Strongly Agree
13
16
Not answered
2
3
Total
80
100
Mode
4 Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 45% of the employees agreed to this
statement.

Question number 09 -


Number of employees
Percentage
Strongly Disagree
0
0
Disagree
23
29
Average
25
31
Agree
26
33
Strongly Agree
4
5
Not answered
2
3
Total
80
100
Mode
4- Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 33% of the employees agreed to this
statement.
2. Appreciation of superiors

Question number 12 -


Number of employees
Percentage
Strongly Disagree
1
1
Disagree
6
8
Average
30
38
Agree
42
53
Strongly Agree
1
1
Not answered
0
0
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No.
4 Agreed. As it means, the 53% of the employees agreed to
this statement.

10

Question number 13 -

(. )
Number of employees
Percentage
Strongly Disagree
1
1
Disagree
7
9
Average
25
31
Agree
45
56
Strongly Agree
1
1
Not answered
1
1
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No.
4 Agreed. As it means, the 56% of the employees agreed to
this statement.
Question number 14 -


Number of employees
Percentage
Strongly Disagree
1
1
Disagree
13
16
Average
22
28
Agree
42
53
Strongly Agree
2
3
Not answered
0
0
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No.
4 Agreed. As it means, the 53% of the employees agreed to
this statement.
3. Relationship with colleagues
Question number 15 -

Number of employees
Percentage
Strongly Disagree
1
1
Disagree
8
10
Average
9
11
Agree
50
63
Strongly Agree
12
15
Not answered
0
0
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No.
4 Agreed. As it means, the 63% of the employees agreed to
this statement.
11

Question number 25 - ud i;= fYaI l=i,;d ^Wod - l%Svd" l,d

wdosh& jeoshqKq lr .ekSu i`oyd ldhd,h u.ska ,nd fok
iyfhda.h ms<sn`oj iEySulg m;a fj'
Number of employees Percentage
Strongly Disagree
0
0
Disagree
5
6
Average
47
59
Agree
25
31
Strongly Agree
1
1
Not answered
2
3
Total
80
100
Mode
3 - Average
According to the data analysis, the mode for this question is No.
3 Average. As it means, the 59% of the employees average to
this statement.
4. Working environment
Question number 16 - fN!;sl
(. , , , )
Number of employees
Percentage
Strongly Disagree
3
4
Disagree
32
40
Average
23
29
Agree
21
26
Strongly Agree
1
1
Not answered
0
0
Total
80
100
Mode
2 - Disagreed
According to the data analysis, the mode for this question is No. 2
Disagreed. As it means, the 40% of the employees disagreed to
this statement.
Question number 20 -

Number of employees Percentage
Strongly Disagree
0
0
Disagree
15
19
Average
28
35
Agree
34
43
Strongly Agree
1
1
Not answered
2
3
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 43% of the employees agreed to this
statement.

12

Question number 21 - mdkSh c,

Number of employees Percentage

Strongly Disagree
3
4
Disagree
30
38
Average
33
41
Agree
11
14
Strongly Agree
2
3
Not answered
1
1
Total
80
100
Mode
3 - Average
According to the data analysis, the mode for this question is No. 3
Average. As it means, the 41% of the employees average to this
statement.
Question number 22 - ikSmdrl

Number of employees Percentage

Strongly Disagree
5
6
Disagree
25
31
Average
35
44
Agree
14
18
Strongly Agree
1
1
Not answered
0
0
Total
80
100
Mode
3 - Average
According to the data analysis, the mode for this question is No. 3
Average. As it means, the 44% of the employees average to this
statement.
Question number 23 - wdmkYd,d

Number of employees Percentage

Strongly Disagree
7
9
Disagree
26
33
Average
38
48
Agree
8
10
Strongly Agree
0
0
Not answered
1
1
Total
80
100
Mode
3- Average
According to the data analysis, the mode for this question is No. 3
Average. As it means, the 48% of the employees average to this
statement.

13

Question number 24 - wdydr .ekSug we;s ia:dk

Number of employees Percentage
Strongly Disagree
1
1
Disagree
21
26
Average
44
55
Agree
11
14
Strongly Agree
1
1
Not answered
2
3
Total
80
100
Mode
3- Average
According to the data analysis, the mode for this question is No. 3
Average. As it means, the 55% of the employees average to this
statement.
Question number 32 - ldhd, mrsirfha m%shukdm nj rdcldrS
ldhuj bgq lsrSu i`oyd myiqjla we;'
Number of employees
Percentage
Strongly Disagree
0
0
Disagree
3
4
Average
25
31
Agree
46
58
Strongly Agree
6
8
Not answered
0
0
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 58% of the employees agreed to this
statement.
Question number 34 - mrs.Kl yd o;a; moaO;s Nd;h rdcldrS
lghq;= ldhuj bgq lsrSu i`oyd myiqjla we;'
Number of employees
Percentage
Strongly Disagree
7
9
Disagree
10
13
Average
15
19
Agree
32
40
Strongly Agree
7
9
Not answered
9
11
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 40% of the employees agreed to this
statement.

14

Question number 35 - kj jevigyka yd o;a; moaO;s ykajd oSu

ldhd,Sh lghq;= ;j rg;a ldhu lsrSu i`oyd fya;= jkq we;'
Number of employees
Percentage
Strongly Disagree
0
0
Disagree
6
8
Average
15
19
Agree
39
49
Strongly Agree
10
13
Not answered
10
13
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 49% of the employees agreed to this
statement.
5. Work life balance
Question number 17 -


Number of employees Percentage
Strongly Disagree
1
1
Disagree
1
1
Average
23
29
Agree
55
69
Strongly Agree
0
0
Not answered
0
0
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 69% of the employees agreed to this
statement.
Question number 26 - Ihh$Ihhkag wod<j ffokslj bgq
lsrSug we;s ldhhka i`oyd we;s ld,h m%udKj;a f'
Number of employees Percentage
Strongly Disagree
1
1
Disagree
3
4
Average
22
28
Agree
51
64
Strongly Agree
2
3
Not answered
1
1
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 64% of the employees agreed to this
statement.
15

Question number 27 - ffoksl rdcldrs lghq;= is lsrSu i`oyd

u`. yerS we;s rdcldrS ndOdjls'
Number of employees Percentage
Strongly Disagree
4
5
Disagree
31
39
Average
20
25
Agree
24
30
Strongly Agree
0
0
Not answered
1
1
Total
80
100
Mode
2 - Disagreed
According to the data analysis, the mode for this question is No.
2 Disagreed. As it means, the 69% of the employees disagreed
to this statement.
6. Organizational values
Question number 19 -
(. ,
, )
Number of employees Percentage
Strongly Disagree
1
1
Disagree
2
3
Average
31
39
Agree
35
44
Strongly Agree
10
13
Not answered
1
1
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No.
4 Agreed. As it means, the 44% of the employees agreed to this
statement.
Question number 33 - by< ks<OdrSkaf.a iyfhda.h wdh;kfha
ishu ks<OdrSkag tl yd iudkj ,e we;'
Number of employees Percentage
Strongly Disagree
4
5
Disagree
6
8
Average
34
43
Agree
28
35
Strongly Agree
4
5
Not answered
4
5
Total
80
100
Mode
3- Average
According to the data analysis, the mode for this question is No.
3 Average. As it means, the 55% of the employees average to
this statement.
16

Question number 36 - M,odhS;djh by< kexu i`oyd ls%hd;aul

lrkq ,nk ;r`. j,g iyNd.Su ;=,ska ldhd,fha ienE
M,odhS;djh ,`.d lr .ekSug yels f'
Number of employees
Percentage
Strongly Disagree
6
8
Disagree
6
8
Average
26
33
Agree
37
46
Strongly Agree
3
4
Not answered
2
3
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 46% of the employees agreed to this
statement.
7. Career opportunities
Question number 25 - ud i;= fYaI l=i,;d ^Wod - l%Svd" l,d wdosh&
jeoshqKq lr .ekSu i`oyd ldhd,h u.ska ,nd fok iyfhda.h
ms<sn`oj iEySulg m;a fj'
Number of employees Percentage
Strongly Disagree
0
0
Disagree
5
6
Average
47
59
Agree
25
31
Strongly Agree
1
1
Not answered
2
3
Total
80
100
Mode
3- Average
According to the data analysis, the mode for this question is No. 3
Average. As it means, the 59% of the employees average to this
statement.
Question number 29 - /lshdjg wod< Nd. lghq;= ^Wod - ldhu;d
lvhsu" Wiia Nd." fou< NdIdj wdosh&lsrSu i`oyd wdh;kh
u.ska ,efnk iyfhda.h b;d w.fkah'
Number of employees Percentage
Strongly Disagree
0
0
Disagree
5
6
Average
33
41
Agree
39
49
Strongly Agree
2
3
Not answered
1
1
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 49% of the employees agreed to this statement.
17

Question number 30 - wdh;kh ;=, l,ska l,g is lrk wxY yd

Ihka udre lsrS ksid kEu wxYhl rdcldrS lsrSf yelshdj we;'
Number of employees Percentage
Strongly Disagree
3
4
Disagree
6
8
Average
13
16
Agree
32
40
Strongly Agree
5
6
Not answered
21
26
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 40% of the employees agreed to this statement.
Question number 31 - fjk;a wdh;khlg ia:dk
udre ,nd .ekSfoS by< ks<OdrSka ukd iyfhda.hla ,nd foa'
Number of employees Percentage
Strongly Disagree
1
1
Disagree
3
4
Average
18
23
Agree
33
41
Strongly Agree
0
0
Not answered
25
31
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 41% of the employees agreed to this statement.
8. Training opportunities
Question number 28 - mjrd we;s rdcldrs bgq lsrSug ,nd we;s mqyqKq
wjia:d m%udKj;a f'
Number of employees Percentage
Strongly Disagree
0
0
Disagree
23
29
Average
25
31
Agree
28
35
Strongly Agree
2
3
Not answered
2
3
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 35% of the employees agreed to this
statement.
18

9. Working conditions
Question number 34 - mrs.Kl yd o;a; moaO;s Nd;h rdcldrS lghq;=
ldhuj bgq lsrSu i`oyd myiqjla we;'
Number of
employees
Percentage
Strongly Disagree
7
9
Disagree
10
13
Average
15
19
Agree
32
40
Strongly Agree
7
9
Not answered
9
11
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 40% of the employees agreed to this statement.
Question number 35 - kj jevigyka yd o;a; moaO;s ykajd oSu
ldhd,Sh lghq;= ;j rg;a ldhu lsrSu i`oyd fya;= jkq we;'
Number of
employees
Percentage
Strongly Disagree
0
0
Disagree
6
8
Average
15
19
Agree
39
49
Strongly Agree
10
13
Not answered
10
13
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 49% of the employees agreed to this statement.
10. General questions on overall satisfaction
Question number 10 -,nd.;a wOHdmksl iqiql rdcldrS bgq lsrSfoS
m%fhdackhg .ekSu i`oyd wjldY ,ef'
Number of employees
Percentage
Strongly Disagree
3
4
Disagree
16
20
Average
25
31
Agree
23
29
Strongly Agree
12
15
Not answered
1
1
Total
80
100
Mode
3- Average
According to the data analysis, the mode for this question is No. 3
Average. As it means, the 31% of the employees average to this
statement.
19

Question number 11 - ud ,enQ wOHdmk ugu yd oekg lrkq ,nk

/lshdj ms<sn`o ;Dma;su;a fj
Number of employees
Percentage
Strongly Disagree
5
6
Disagree
9
11
Average
22
28
Agree
36
45
Strongly Agree
8
10
Not answered
0
0
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 45% of the employees agreed to this statement.
Question number 37 - iuia:hla f,i .;Al, ;Dma;su;a yd M,odhS
rdcH fiajhla bgq lsrSug ud yg wjldYh ,e we;'
Number of employees Percentage
Strongly Disagree
1
1
Disagree
5
6
Average
27
34
Agree
42
53
Strongly Agree
4
5
Not answered
1
1
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 53% of the employees agreed to this statement.
Question number 38 -

Number of employees Percentage
Strongly Disagree
3
4
Disagree
17
21
Average
20
25
Agree
32
40
Strongly Agree
2
3
Not answered
6
8
Total
80
100
Mode
4 - Agreed
According to the data analysis, the mode for this question is No. 4
Agreed. As it means, the 40% of the employees agreed to this statement.

20

RESULTS
Questionnaire number one Employee Satisfaction
Part 1 - Personal details of the employees
1. Composition of the sample according to the job position
51% of employees are Development officers
2. Composition of the sample according to the total service period in the public
sector
55% of employees have total service period in public sector as 1-5 years
3. Composition of the sample according to the highest educational level
obtained.
52% of employees are Graduates
4. Composition of the sample according to the working in different department
in the office
77% of employees have worked in different departments in this office

21

Part 2 - Job Satisfaction

1. Job content - Employee attitude on job content is in Average satisfactory level
2. Appreciation of superiors - Employee attitude on appreciation of superiors is in
Average satisfactory level
3. Relationship with colleagues - Employee attitude on relationship with
colleagues is in Average satisfactory level
4. Working environment- Employee attitude on working environment is in not
much satisfactory level
5. Work life balance- Employee attitude on work life balance is in Average
satisfactory level
6. Organizational values - Employee attitude on organizational values is in
Average satisfactory level
7. Career opportunities- Employee attitude on career opportunities is in Average
satisfactory level
8. Training opportunities- Employee attitude on training opportunities is in
Average satisfactory level
9. Working conditions- Employee attitude on working conditions is in Average
satisfactory level
10. General questions on overall satisfaction- Employee attitude on overall
employee satisfaction is in Average satisfactory level

Questionnaire number two Customer Satisfaction

As per the results obtained, more than 99% of customers are satisfied by the service provided.

22

DISSCUSION AND RECOMMENDATIONS

There are some significant features found in this organization. Most of them are said to be
initiated by previous divisional secretaries and there are more to develop. The concept of
establishment of Front office, bilingual counter, shroff counter in the basement, Grama
niladhari Sewa Piyasa, Staff grade officers in/out notice board, easy access to Divisional
secretary, Assistant Divisional secretary and social welfare section is significant customer
friendly features. The elegancy in the entrance adds some plus points to the office.
Employee attitude on job content is in Average satisfactory level. Therefore, job rotation is
recommended to increase the satisfactory level on job content. In order to have equivalent
level of work distribution among employees, it is recommended to conduct a study and
implement those findings.
Employee attitude on appreciation of superiors is in Average satisfactory level. In order to
increase the satisfactory level regarding this matter, it is recommended to formulate a
methodology to evaluate and appreciate the innovations of employees related to their work.
Some extra work such as competitions and making a platform to enhance their creative
writing skills etc. is vital.
Employee attitude on relationship with colleagues is in Average satisfactory level. As this
result can be expected in urban level, it is suggested to conduct more team building exercises,
trips, get-togethers etc.
Employee attitude on working environment and conditions are in not much satisfactory level.
This result is something unexpected. Comparing to other divisional secretariats in Badulla
district, Bandarawela has much more facilities than others. But the level of maintenance is
poor such as external environment, waste management, parking facilities, water facility,
sanitary facilities, places to have meals and specially a canteen etc. For the maintenance
purpose, establishment of a Maintenance team consist of competent employees is
recommended as it saves outsourced money too. Uplifting the existing condition of the
welfare society is also recommended.

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Employee attitude on work life balance is in Average satisfactory level. For the enhancement
of this attribute, it is recommended to conduct workshops and sessions on work life balance,
counseling, positive thinking, household productivity enhancement techniques, Rasa
Vindana programs etc.
Employee attitude on organizational values is in Average satisfactory level. As the
organizational values have been established already, it is recommended to empower those
values in practice.
Employee attitude on career and training opportunities is in Average satisfactory level.
Consideration of Human Resource Development rather than Human Resource Management is
important factor. And also, active participation of staff grade offices to motivate employees
to excel in their careers. Facilitating employees for their training needs is also recommended.
Employee attitude on overall employee satisfaction is in Average satisfactory level. As we
concentrate more on customer satisfaction, employee satisfaction is unconsciously neglected.
But the employee satisfaction has a direct impact on customer satisfaction, it is important to
focus more on employee satisfaction too, in order to deliver a quality public service.
In addition to these recommendations, it is important to re-organize the Meheyum Mediya
Operational Unit. Moving the Operational unit to downstairs would be a much better
option. Utilizing the vacant space on walls to display the information is recommended.
Furthermore developing a database to store information will ease the workload in operational
unit. Using the Television in front lobby in a more effective manner is also suggested.

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And the repairing of ceiling in the 1st floor is also essential. Optimum utilization of space
inside the sections in an efficient manner should be developed. Also managing the free area
near the second gate effectively will create more parking spaces.

Regarding the file management system, some divisions (ex:EHM) should pay more attention
on maintaining files. Also it is highly advisable to maintain the computers properly,
otherwise data on this computers may be vulnerable. Using a proper virus guard and
practicing safe guard methods is recommended.
Finally, as a whole we observe some inability to express the productive work done by the
office staff due to less preparation (Ex: Productivity Evaluation Meeting/ Presentations). So it
is highly recommended being more preparative before conducting meetings, seminars and
evaluations.

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RECOMMENDATIONS GIVEN BY EMPLOYEES

Following are the summary of suggestions given by the employees to enhance the quality of
their service and make their work more productive.

1. Trainings on computer literacy and the insufficient computer facilities

2. Workshops on attitude change, sharing knowledge among employees
3. When changing subjects of Management assistants, consideration of their interest is
suggested
4. Reducing work stress by conduction relaxation session such as music therapy,
religious programs etc.
5. Increasing the level of welfare facilities such as canteen, water etc.
6. Identify the special skills of employees and give them opportunities to use them for
the betterment of the office

Thank You!!!!!

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