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Statement of problems
What is some problems consumers encounter with landline service provided by
GT&T.?
Date of
distribution
Date of collection
25
20/10/2015
20/112015
Number of
questionnaires
received
20
Description of Questionnaire
The procedure used for collecting data for my Economics SBA is a
questionnaire. The researcher will be producing and distributing no less than 25
questionnaires to the members of the community (friendship0. The researcher
is targeting villagers starting ages 20-60 years of age. The questionnaires will
contain no less than 15 questions broken down into different part like 4 biodata
questions, 3 yes and no questions, and 5 optional questions
Cover letter
Dear villager,
I am a fifth form student of Presidents College conducting a survey to
investigate what are some problems consumers encounter with the landline
services provided by GT&T.. This survey is being carried out for the partial
requirement for the Caribbean Examinations Council. You are required to
answer all questions truthfully since you do not have to state your name. Most
of the questions require a tick in the boxes provided in the questionnaires and
the others require short answers.
Thank you for your cooperation.
Yours sincerely,
.........................................
Atalya Lawrence
Questionnaire
1. Sex
Male
Female
Low
Medium
High
Others
If others please specify
__________________________________________________________________
9. How often these problems occur
Everyday
Everymornin g
Every fortnight
Occasionally
Never
10. Who are mostly affected by GT&T?
Housewives
Children
Husband
Others
If others please specify
__________________________________________________________________
11. What problems do you encounter with the landline service provided by GT&T.?
Cannot make overseas calls
Important calls are missed
Unable to hear the caller
Unable to make calls
Others
No
No
14. Are the payment structures of the landline services provided by GT&T convenient?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
15. As a consumer what would you recommend to GT&T to improve their landline services?
__________________________________________________________________
__________________________________________________________________
16. What can the Government do to assist in GT&T to improve the landline service?
Reduce Taxes
Provide Subsides
Others
INTERPRETATION OF DATA
FIGURE 1
Important calls
missed
10%
10%
50%
Unable to make
overseas calls
Unable to to hear
overseas calls
25%
50% of the respondents believe that important call are missed, 25% believed that they are unable to
make makes, 10% also believed that they are unable to make overseas calls, 5% believed that they
cannot hear their caller or who they called because of the quality of the landline services provided by
GT&T.
Figure 2
COLUMN GRAPH SHOWING WHO ARE MOSTLY AFFECTED BY THE
SERVICES PROVIDED BY GT&T
60%
50%
P
e
r
c
e
n
t
a
g
e
40%
30%
20%
10%
0%
House wife
Child/Children
Husband
Others
People affected
The figure above shows that 50% of the people who are affected by the services provided by GT&T
are Housewives, 35% are children, 15% are husbands and 5% others.
Figure 3
BAR GRAPH: SHOWING THE EFFECT OF THE LANDLINE SERVICES
PROVIDED BY GT&T.
High
Series 1
Medium
Low
0%
10%
20%
30%
40%
50%
60%
50% of the respondents believed that the services provided by GT&T is Low, 40% of the respondents
believed that the services provided are moderate, 5% believed that the landline services provided is
medium and 5% believed is high.
Figure 4
Doughnut chart showing
Y-Values
3.5
3
2.5
2
1.5
1
0.5
0
0.5
1.5
2.5
3.5