RESUME

P.SURESH
232/2, Vijaya Nagar
Mobile: 9677205767 Vellachery
E-mail: sureshcv09@gmail.com Chennai.

Objectives:

To secure a challenging position where I can effectively contribute my skills as

Software Professional, possessing competent Technical Skills.

Educational Profile:

BOARD/
COURSE PERIOD INSTITUTION MARK
UNIVERSITY
S (%)

MCA 2009 B.S.A CRESCENT ANNA 70%

ENGGINERING UNIVERSITY
COLLEGE CHENNAI

Software Exposure:

 Programming Languages : .NET (ASP.NET), C, C++.

 Web Development : HTML, JavaScript, ASP.net and ASP.
 Operating Systems : Windows XP, UNIX.
 Graphic Packages : Macromedia Dreamweaver, Photoshop 7.0.
 Databases : Oracle-SQL, Microsoft SQL Server 2000, MS Access.

Extra Curricular Activities:

 Participated in National level Technical Symposium Login 2007 organized by

PSG College of Technology.
 Participated in the one day workshop on Tamil computing technology.
 Participated in the State level Technical Symposium ANVAYA 2007 Organized by
Ethiraj College for women.
 Held the position of Vice Captain in my school/college.
  Event organizer in all school and college annual day functions and other technical
events.

Project Profile:

Project title : Call Center Management System.

Language of
Implementation : ASP.NET as frontend and SQL Server 2000 as backend.

 Operating System : Windows XP.

Description:
The call centers are one of the fastest growing industries in the IT field. Managing call
center is a complicated process. The process includes Allocating work to employees,
Monitoring Inbound and Outbound call details and Maintain performance.
To make these processes simple, “Call Center Management System” is developed.
The main objective of this system is to automate the whole Call center processes and save the
time. The project is divided into seven different modules. The Admin module creates all the
processes connected with administrator. The Client and Deadline details module concentrates
on client details such as client name and requirements. The Process Flow Monitoring module
is used to view the overall employee’s performance. Transaction module is used to identify
whether the client requirements fulfilled or not. The Schedule Pending module concentrates
on employees’ performance. Service Process Allocation module deals with the process of
allocating work to the employees.
In future, the facilities like sending mails and messages to employees about their
performance, employee login and logout time can be enhanced with this application.

TRAINEESHIP EXPERIENCE:

 Project Trainee, Dual soft, Chennai: (Mar-2010-present): Work as a project

trainee for this start-up company. Implemented new projects and participated
in them.
 Helped the professors to research and collate information on various computer
related topics
Personal Details:

Name : P. Suresh

Date of Birth : 15-06-1982

Marital Status : Single

Father’s Name : T. Palanisamy

Nationality : Indian

Sex : Male

Languages Known :

Speak : Tamil, English

Write & Read : Tamil & English

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge

and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Salem
Date:
(P.SURESH)