A

SYNOPSIS
ON
A COMPERATIVE STUDY ON PERFORMANCE
APPRAISAL OF EMPLOYEE SERVICE POLICY OF
BANKING SECTOR WITH SPECIAL REFERENCE
TO ICICI AND HDFC BANK
Submitted to Dr. A.P.J Abdul Kalam Technical University Uttar
Pradesh Lucknow in the partial fulfillment of the requirement for
the Award of the Degree

MASTER OF BUSINESS ADMINISTRATION

(SESSION: 2015-2016)
Introduced By :
Miss. Sanul Jain
Asstt. Professor
1400570062

Submitted by :
Pooja Kushwah
Roll No.

MBA-IV Sem

RAJA BALWANT SINGH MANAGEMENT TECHNICAL

CAMPUS
(FORMERLY FMCA, R.B.S. COLLEGE, KHANDARI FARM CAMPUS, AGRA)

CONTENT

INTRODUCTION
OBJECTIVE OF THE STUDY
ABOUT OF THE STUDY
SCOPE OF THE STUDY
RESEARCH METHODOLOGY
INTRODUCTION BANKING SECTOR
PERFORMANCE APPRAISAL ICICI & HDFC BANK
ICICI BANK PROFILE
HDFC BANK PROFILE
NEEDS AND IMPORANCE OF PERFORMANCE APPRAISAL

IN BANKING SECTOR
PERFORMANCE APPRAISAL AND PERFORMANCE

MANAGEMENT IN ICICI BANK

CONCLUSION
SUGGESTION
RECOMMENDATION
QUESTIONNAIRE
BIBLIOGRAPHY

INTRODUCTION
The study, Performance Appraisal in Banking Sector, highlights the
importance of Performance Appraisal in special reference of banking
industry. As we know the banking sector is one of the fastest growing
sectors of our country, the study highlights the perspective of HR in banking
sector.
In this study we strive to find out the need of Performance Appraisal for
banks, and try to understand how the Performance Appraisal is done in
banking sector. In this study we take the case of one of the leading bank,
ICICI bank, as our sample and try to find out their techniques used for
Performance Appraisal.
This study refers to the need of Performance Appraisal for banking
industry, importance and emerging trends in the field of Performance
Appraisal. For easy understanding of the study we have divided the entire
study in to several chapters that gives the specific nature of the subject in
question.
We have highlighted several trends of banking industry, growth and prospect
of banking in India, history of Indian banking, Role of RBI as regulatory bank
and the industrial importance bank as an institute to march the nation in
economic growth.
Further we highlighted the role of HR, its need and importance and
Performance Appraisal as its one of the major tools. It signifies the role of
HR in organizational perspective and highlight the rationale of active HR
polices in an organization , this reports takes the HR as managerial function
rather than the staff activities . In this report we try to make the role and
concept of HRM understood for our readers.

The study is manly conducted on the basis of secondary data rather than the
primary data. We managed to collect the secondary data from ICICI bank
and got the information about the HR policy and process of the bank. In our
study we highlighted the process of ICICI bank Performance Appraisal
mechanism and the manner in which Performance Appraisal takes place in
ICICI bank
In special cases like the practical example of ICICI bank ,the study
highlights:
a) techniques ,
b) approach,
c) forms,
d) managerial approach,
e) employees feedback,
f) process and other real aspect of the Performance Appraisal
that provides the realistic view of the Performance Appraisal process that is
carried out by the bank in actual work environment .
The study is conducted is a simple manner and most of the data is collected
through various sources. This study refers the Performance Appraisal
technique as an effective managerial tool to enhance the efficiency and
effectiveness to achieve the organizational and individual goals. This study
provides the theoretical knowledge about the Performance Appraisals on
the issue like a)need , b)importance , c)features , d)techniques ,
e)approaches , f)model , g)trends and other issues related to the banking
industry . This study refers to the role of Performance Appraisal in a wide
and in a systematic manner that takes place in a sequential way and covers
almost all the aspect of the appraisal from employees to organization under
the universal approach called Performance Management

0BJECTIVE OF THE STUDY

To understand the concept of HR in special reference of Performance
Appraisal
To understand the application of Performance Appraisal in banking
sector
To understand the practical aspect of Performance Appraisal in
banking scenario
To understand the modern trends emerging in Performance Appraisal
To understand the management approach towards Performance
Appraisal
To understand the banking scenario of India
To gain the knowledge of the practical process of the Performance
Appraisal
To view the aspect of Performance Appraisal from managerial
perspective
To highlight the effectiveness of Performance Appraisal in banking
sector
To understand the need of Performance Appraisal for banking
industry

Scope of the study

Following aspects are covered under this study:
A brief overview of the nature of the subject
An introduction to the HR as a managerial function in special reference
with Performance Appraisal
New
dimensions,
techniques,
Performance Appraisal.

approaches

and

thoughts

in

Practical aspect of Performance Appraisal in ICICI bank & HDFC

bank.
Modern techniques emerging in Performance Appraisal.
Need and importance of Performance Appraisal in banking industry
brief introduction of Indian banking industry
Introduction to ICICI bank
Role of Performance Appraisal as managerial decision in banking
sector in policy making and organizational success
Practical challenges, opportunities in banking sector to implement the
effective performance management system

Research Methodology
The study seems to be the observation and a description of the project
where we try to find out the hidden aspect or bring out the concept for
further explanation, but some scientific method and techniques classified it
as the research, thats why the following research methods, techniques and
components are used to facilitate the study
Research Design- Descriptive research design
Descriptive research design is a scientific method that is used in this study
which helps in observing and describing the behavior of a subject without
influencing it in any way to obtain a general overview of the subject.
This design allows observation without affecting normal behavior. It is also
useful because it is not possible to test and measure the large number of
samples needed for more quantitative types of experimentation
These types of experiments are often used by anthropologists, psychologists
and social scientists to observe natural behaviors without affecting them in
any way. It is also used by market researchers to judge the habits of
customers, or by companies wishing to judge the morale of staff.
Though the results from a descriptive research can in no way be used as a
definitive answer or to disapprove a hypothesis but, if the limitations are
understood, they can still be a useful tool in many areas of scientific and
normal study research such as this project.

Type of data secondary data

Secondary data was used for this study as the research design is descriptive
in nature so we tried to collect the data available through other sources on
the subject. Some times, primary data is also collected through observation
method to facilitate the research work
Sources of data
The following sources are used for collecting the data for this study:
Books
internet
Journals
News papers
Personal sources
Sampling judgmental sampling
Judgment sampling is a common no probability method. This sampling is
selected on the judgment. This is usually and extension of convenience
sampling.

We

have

decided

to

draw

the

entire

sample

from

one

"representative" bank even though the population includes all banks. When
using this method, we try to ensure that the chosen sample is truly
representative of the entire population.

Conclusion
To summarize our discussion we can say that the Performance Appraisal is
an integral part of performance management and has become the important
component of the HRM. Performance management includes activities to
ensure that goals are consistently being met in an effective and efficient
manner. Performance management can focus on performance of the
organization, banks, a department, processes to build a product or service,
employees, etc
Performance management reminds us that being busy is not the same as
producing results. It reminds us that training, strong commitment and lots of
hard works alone are not results. The major contribution of performance
management is its focus on achieving results -- useful products and services
for customers inside and outside the bank and organization. Performance
management redirects our efforts away from busyness toward effectiveness.

SUGGESTION
Though it is the basic rule of the report writing that suggestion and
recommendation should not be given until its asked for but to keeping in the
mind the academic nature of the report we would like to recommend the
followings
o Management and employees should see Performance Appraisal
as a positive tools to determine the organizational efficiency and
effectiveness
o Banks should use a well communicative method of Performance
Appraisal to avoid any resistance from the employees
o The outcome of the Performance Appraisal should be shared
with the concerned employees and corrective action should be
taken in the light of the outcome
o Performance Appraisal should be treated as an integral part of
the organizational development not just the formality
o If the external agency is hired for Performance Appraisal , it
will be appreciated to remove the possibility of biasness
o Performance Appraisal should be done on both basis qualitative
an quantitative
o There should be a cost and benefit study of Performance
Appraisal process

Bibliography
1- Books and journals
2- Internal report of banks
3- Corporate bulletin and finance magazine
4- Internet and banks website
5- Personal sources