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Quiz Results
Your score:

238.00 out of 257.00 (92.61%)

Score by categories:
crmeasy: 5 out of 9 (56%)
SAP CRM BUSINESS SCENARIOS: 18 out of 22 (82%)
SAP CRM BASIC FUNCTIONS: 52 out of 52 (100%)
SAP CRM TECHNOLOGY INTEGRATION: 42 out of 42 (100%)
SAP CRM INTERACTION CHANNELS: 34 out of 34 (100%)
SAP CRM MASTER DATA: 8 out of 22 (36%)
SAP CRM MIDDLEWARE: 22 out of 22 (100%)
SAP CRM TRANSACTION PROCESSING: 18 out of 18 (100%)
SAP CRM USER INTERFACE: 39 out of 40 (98%)
Passing score:

205.60 (80.00%)

Elapsed time:

11:00

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Question 1

In Partner determination, which of the following is not freely definable? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Partner function

11%

Partner function category

72%

Relationship category

6%

Access sequence

11%

This question was answered 18 times

Your score: 8

Question 2

Interaction Center Profiles can be designed for? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Individual positions

32%

Groups of agents

36%

Common for all the Interaction center

31%

This question was answered 29 times

Your score: 6

Question 3

You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales & Service in SAP CRM, and
logistics in SAP ERP. One of the organization element is called "Singapore Sales & Services". Which of the following are relevant
questions to ask the client? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This
would allow us to keep only the SAP CRM Org model and not to create an

4%

ERP Org model at all.

Is the Org model to be used in automatic org determination in SAP CRM?

49%

Do we want the same Org model to be used for both Sales & Service or

47%

shouldwe create Service Org model and a Sales Org model separately in
SAP CRM?
This question was answered 27 times

Your score: 8

Question 4

Your customer wants to do billing from CRM rather than from ERP or external systems. Where is controlled that billing will take place
in CRM? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Item Category of the Sales transaction item

71%

Transaction Type

0%

Leading transaction type of the Sales Transaction

29%

Middleware Settings

0%

This question was answered 21 times

Your score: 8

Question 5

Incomplete order in SAP CRM can not be saved . (Only one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

True

11%

False

89%

This question was answered 9 times

Your score: 4

Question 6

You are a key member of a CRM implementation project. Which of the following describes an accurate User Interface Strategy?
(Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Business users should use CRM Webclient UI, advance users can use SAP
GUI.

10%

Business users should user CRM webclient, Administrators can use SAP GUI.

90%

Business users should use CRM webclient, Administrators can use either

0%

People Centric User Interface (PCUI) or SAP GUI.

Business users should use Web Client for interaction center and PCUI
forother processes.

0%

This question was answered 29 times

Your score: 8

Question 7

Your team members are concerned about the use of Solution Manager in their projects. Which of the following would explain why
they should use Solution Manager? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Solution Manager is only used for storing documentation.

6%

Solution Manager is an issue handling tool that connect to one SAP system.

21%

Solution Manager is best utilised through all phases, in order to reuse

66%

definedbusiness processes in testing, configuration and operations

Solution Manager is best utilised through the go-live process because it can
only be used during this phase of a project.

6%

This question was answered 34 times

Your score: 8

Question 8

Which of the following processes, among others, belong to SAP CRM Sales? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Activity Management.

34%

Complaint Management.

3%

Account & Contact Management.

38%

Territory Management.

25%

This question was answered 12 times

Your score: 6

Question 9

The SAP CRM Interaction Centre used the same technology as the SAP CRM Web Client. However the Interaction Centre has some
features that are not available in other areas of the CRM Web Client. Which of the following is one such features.(Only one answer is
correct).
Correct

Your choice

Answer choices

Users
statistics

Communication Management System (CMS) integration.

80%

SAP Netweaver Portal Integration.

8%

SAP ERP Integration.

12%

BI Integration.

0%

This question was answered 25 times

Your score: 8

Question 10

Which of the following statements are correct regarding CRM Middleware? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

SAP CRM Middleware requires additional server and software.

4%

Index server is used for the faster access to the product data needed by web
applications.

29%

Internet Pricing and Configurator (IPC) provides configuration and pricing

datafor web applications.

34%

CRM Server is connected to mobile clients via Communication station.

33%

This question was answered 41 times

Your score: 6

Question 11

Which of the following statements are correct regarding CRM Middleware. (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

There are basically 2 types of Bdocs - Messaging and Synchronizing

29%

Data is replicated between CRM and ECC via BAPIMTCS.

29%

CRM system provides customizing and business data to ECC.

13%

Bdoc messages that have been processed with errors can be re-processed.

22%

CRM uses sBDocs to replicate business data between ECC and CRM.

8%

This question was answered 21 times

Your score: 6

Question 12

Which of the following settings within the action processing determines when an action should be processed. (e.g. 'Immediate'. 'When
saving' or 'using selection report'. (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Processing time

57%

Start Condition

7%

Schedule Condition

21%

Processing Type

14%

This question was answered 14 times

Your score: 8

Question 13

What customizing settings are required for condition technique in pricing? (More than one answer is correct)
Correct

Your choice

Answer choices

Users
statistics

Assignment of condition type to pricing procedure.

27%

Assignment of access sequence to condition types.

30%

Assignment of Condition table to access sequence.

25%

Assignment of pricing procedure to transaction type.

18%

This question was answered 22 times

Your score: 8

Question 14

Which of the following statements are correct regarding copying and follow up if a transaction? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

You can choose the transaction type during follow up.

50%

Header data is copied and you can select items during copying a transaction.

19%

Transaction history is updated after copying a transaction.

13%

Whether a transaction type can be copied or not, is customized in the

19%

copying control of transactions.

This question was answered 10 times

Your score: 8

Question 15

Which of the following are part of SAP CRM Marketing? (More than one answer is correct).
Correct
Answer choices

Campaign Management

Your choice

Users
statistics

47%

Customer Segmentation

47%

Installed Base Management

0%

Incentive and Commission Management

6%

This question was answered 8 times

Your score: 8

Question 16

How can certain partners be mandatory in a CRM transaction? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Using the mandatory flag within the partner function itself.

5%

Using the mandatory partner flag on the partner determination procedure.

5%

Using the minimum occurrence for the respective partner function in the

63%

partner determination procedure.

Incompletion procedure of the transaction type.

26%

This question was answered 19 times

Your score: 8

Question 17

Partner processing in SAP CRM business transactions is an optional function. (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

True

11%

False

89%

This question was answered 19 times

Your score: 4

Question 18

You have to configure the download of business objects from SAP ERP to SAP CRM. Which steps are part of the initial downloads of
business objects from ERP to CRM? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Monitor download via the download monitor (Transaction R3AS).

39%

Define clock size for Adaptor objects (Transaction R3AC1).

38%

Assign subscription in the Administration Console (Transaction SMOEAC).

13%

Activate the replication & Realignment Queue (Transaction SMOHQUEUE).

10%

This question was answered 33 times

Your score: 8

Question 19

There are standard tasks performed by the Interaction Center Manager. Which of the following activities can be related to the
Interaction Center Manager? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Rule policy creation.

63%

SLA Definition.

4%

Script Forwarding.

33%

This question was answered 24 times

Your score: 6

Question 20

Your company is evaluating SAP MDM (Master Data Management) as part of a long term software landscape. Which problem would it
help solve? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

It would help reduce issues created by duplicate business partner numbers.

39%

It would automate the creation of price conditions across the whole

33%

landscape, reducing pricing errors.

It would consolidate the creation of Bill of Material in one system with an

29%

automated distribution into other system.

This question was answered 35 times

Your score: 6

Question 21

The scratch pad is a useful features in the Interaction Centre. Which of the following are true?
Correct
Answer choices

Your choice

Users
statistics

Agents can enter text into the scratch pad at anytime during the customer
interaction.

67%

Import of scratch pad is possible only for Sales Orders.

8%

The content of the scratch pad will be automatically stored with the
contactonce the interaction has ended.

26%

This question was answered 28 times

Your score: 6

Question 22

The account hierarchy allows you to group accounts in a multi-level group hierarchy. Which of the following are the two categories of
account hierarchies? (Only one answer is correct).

Correct

Your choice

Answer choices

Users
statistics

Contract Management

0%

Account Classification

27%

Pricing

45%

Statistical

27%

This question was answered 11 times

Your score: 6

Question 23

Your company is running SAP CRM and SAP ERP but not using SAP Portal. What would you do if a user needed access to the ERP
transaction of "Bill of Material"? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Implement single sign on certificates.

17%

Start the Virtual machine container (VMS).

8%

Install CRM Internet Transaction Server (ITS).

75%

Not possible without the portal.

0%

This question was answered 24 times

Your score: 8

Question 24

Which of the following statement is true for the applications of SAP CRM Organizational management. (More than one answer is
correct).
Correct

Your choice

Answer choices

Users
statistics

Automatic determination of responsible org units based on data in the

64%

transaction document.
Partner determination

27%

Payment card processing

0%

Tax processing

0%

This question was answered 8 times

Your score: 2

Question 25

A Sales order can be created via several channels in SAP CRM (e.g. Customer webshop). Which application can be integrated with
SAP CRM to ensure that the order is delivered ina timely manner? (Only one answer is correct).
Correct
Answer choices

SAP SCM

Your choice

Users
statistics

94%

SAP EVM

0%

SAP SRM

3%

SAP BI/BW

3%

This question was answered 34 times

Your score: 8

Question 26

Which of the following is not a part of CRM Organizational Management? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Organizational group

60%

Organizational Object

40%

Organizational Unit

0%

This question was answered 10 times

Your score: 0

Question 27

Which of the following best describes the structure of Customizing Adaptor Objects? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

They always contain more than one database table.

9%

They always contain one database table.

13%

They always contain a maximum of two database tables.

0%

They can contain more than one database table.

78%

This question was answered 23 times

Your score: 8

Question 28

This is a test question

Correct

Your choice

Answer choices

Users
statistics

True

95%

False

5%

This question was answered 74 times

Your score: 5

Question 29

Which of the following statements are correct regarding Transaction processing? (More than one answer is correct).

Correct

Your choice

Answer choices

Users
statistics

Sales assistant is a part of CRM Sales order processing.

24%

Delivery documents can be replicated from ECC to CRM.

19%

Sales orders can be created as a follow up document from an opportunity.

52%

ATP check for a sales order can be done using SAP BW.

5%

This question was answered 13 times

Your score: 4

Question 30

Within business transactions, partners can be determined automatically. Which object can be used to realize a search strategy that
specifies that specific the sources and the order in which the system checks these sources, when it determines partners in business
transactions. (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Access sequence

93%

Partner source

0%

Condition type

0%

Partner category

7%

This question was answered 15 times

Your score: 8

Question 31

Your company is adding SAP CRM to a landscape that includes SAP ERP. You need to evaluate options to reuse SAP ERP
functionality. Which of the following functions related to SAP CRM processes are available in SAP ERP? (More than one answer is
correct).
Correct

Your choice

Answer choices

Users
statistics

Logistics execution.

22%

Billing.

36%

Campaign Management.

9%

Service Contracts.

33%

This question was answered 33 times

Your score: 6

Question 32

The fastest place to access a link on CRM Web UI is in (Only one answer is correct).
Correct
Answer choices

A logical link group

Your choice

Users
statistics

7%

A direct link group

89%

A work center link group

0%

A navigation link group

4%

A system link group

0%

This question was answered 27 times

Your score: 10

Question 33

Which of the following statements are correct regarding CRM Web UI? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

In standard CRM, second level navigation is used for search objects.

22%

A work center is a flexible grouping of applications and information that

27%

logically belongs to each other.

Create links under direct link group can be customized by a user.

19%

A user can customize the number of recent items with a maximum limit of 10.

25%

A user can not create their own personalized web links

7%

This question was answered 24 times

Your score: 7

Question 34

Within the SAP CRM field application environment, which object is used to set up sites and to influence the data distribution logic from
a business prospective. (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Administration Console.

96%

BDOC Modeller

4%

Mobile application studio.

0%

Business role.

0%

This question was answered 25 times

Your score: 8

Question 35

Which of the following are factors used in the item category determination customizing? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Item Category Group

35%

Transaction Type

35%

Org Data Profile

6%

Item Category of higher level item

24%

This question was answered 12 times

Your score: 6

Question 36

The navigation bar profile controls the links in the Web Client UI. Which of the following objects can be assigned directly to a
navigation bar profile? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Direct Link Groups

49%

Work Centers

47%

Layout Components

4%

This question was answered 23 times

Your score: 6

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