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Sahibabad Plant
Version
01
Effective Date
Replaces Version
Dated
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1
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23
Appendices
-
Works:
M/S COMPANY NAME.
64/01,Site-64/01,Site-IV,Sahibabad
Industrial area,Ghaziabad,(U.P)
Prepared by :
Approved by :
ISO9001:2008
1.00
01-06-2009
70 pages
01 Certifying Body
Released by :
Checked by :
Distribution :
This document is the property of Ultra International Limited. It must be handled confidentially and must not be copied or reproduced, in whole or in
part, in any way without explicit permission of the company.
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
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Approved By
Mr. P. Mazumdar
Management
Representative
01-06-2009
Director
01-06-2009
Signature
Name
Designation
Date
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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TITLE: INDEX
SECTION NO.
DESCRIPTION
ISO
9001: 2008
Clause
IMSM 0.1
INDEX
IMSM 0.2
IMSM 0.3
IMSM 0.4
4.0
-
QUALITY ASSURANCE
Company Name
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IMSM 1.0
4.1
IMSM 1.1
4.2.1
IMSM 1.2
QUALITY MANUAL
4.2.2
IMSM 1.3
CONTROL DOCUMENTS
4.2.3
IMSM 1.4
CONTROL RECORDS
4.2.4
IMSM 2.1
MANAGEMENT COMMITMENT
5.1
IMSM 2.2
CUSTOMER FOCUS
5.2
IMSM 2.3
INTEGRATED POLICY
5.3
IMSM 2.4
INTEGARTED OBJECTIVES
5.4.1
IMSM 2.5
IMS PLANNING
5.4.2
IMSM 2.6
IMSM 2.7
5.5 7 5.5.1
IMSM 2.8
MANAGEMENT REPRESENTATIVE
5.5.2
IMSM 2.9
INTERNAL COMMUNICATION
5.5.3
IMSM 2.10
MANAGEMENT REVIEW
IMSM 3.1
HUMAN RESOURCES
6.1, 6.2
IMSM 3.2
6.3, 6.4
IMSM 4.1
7.1
IMSM 4.2
7.2
IMSM 4.3
7.3
IMSM 4.4
PURCHASING
7.4
IMSM 4.5
IMSM 4.6
7.5
IMSM 4.7
7.5.3
IMSM 4.8
CUTOMER PROPERTY
7.5.4
IMSM 4.9
PRESERVATION OF PRODUCT
7.5.5
IMSM 4.10
5.5
5.6
7.6
TITLE: INDEX
SECTION No.
DESCRIPTION
ISO
9001: 2008
Clause
IMSM 5.1
8.1
IMSM 5.2
CUTOMER SATISFECTION
8.2.1
IMSM 5.3
INTERNAL AUIDT
8.2.2
IMSM 5.4
8.2.3
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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IMSM 5.5
8.2.4
IMSM 5.6
8.3
IMSM 5.7
ANALYSIS OF DATA
8.4
IMSM 5.8
CONTINUAL IMPROVEMENT
8.5.1
IMSM 5.9
CORRECTIVE ACTION
8.5.2
IMSM 5.10
PREVENTIVE ACTION
8.5.3
LEVEL-II
ANNEX-B
LIST OF EXIHIBITS
LEVEL-II
ANNEX-C
LIST OF SOP/WIS
LEVEL-III
ANNEX-D
LEVEL-IV
ISSUE/REV.
NO
DATE
QM :01
1.0
1-04-04
QM:01
1.0
01-06-09
BRIEF DESCRIPTION OF
CHANGE
APPROVED BY
CEO/Director
CEO/Director
INTRODUCTION OF ORGANISATION:
Ultra International Limited are manufacturers of flavour compounds, Essential Oils, Aromatherapy
Oils, Perfumery Compounds strictly adhering to International regulatory affairs and following IFRA
Guidelines. We have fully equipped modern R&D laboratories duly recognized by the department of
Science & Technology, Government of India since 1991 and are certified ISO 9001:2008.Also we
have individual application laboratories for Fragrances and Flavours.
0.4.1
1.
2.
3.
4.
5.
6.
CUSTOMERS :
Dabur India Ltd.
Zydus Cadila Healthcare
Johnson & Johnson Ltd.
Wyeth Ltd
Pepisco Ltd.
Cabin Kare Pvt. Ltd.
SCOPE OF CERTIFICATION:
Scope of this INTEGARTED MANAGEMENT SYSTEM MANUAL covers the Integrated Quality
Management System, as per ISO 9001: 2008, in Ultra International Ltd-Sahibabad for Manufacture
of fragrances & flavours, perfumery compounds, essential oil & aromatic compounds
Exclusion of clause/s
QUALITY ASSURANCE
Company Name
Sahibabad Plant
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Copy Holder
Master Copy
In a Hard Copy
Management Representative
In a Hard Copy
Managing Director
In a Soft Copy
Certifying Body
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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MKT
Marketing
MR
Management
QCD
Quality
IMSM
Integrated Mgt System
Manual
IMS:
Integrated
LB:
Label
LS:
List
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
Version
IMSM-01
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Representative
IC
In charge
ASST
Assistant
Opt
Operator
Supr.
Supervisor
Effective Date
Replaces Version
Control
Department
PUR
Purchase
PACK
STR
Stores
Dis
Dispatch
Packing
Dated
Management
System
WI
Works Instruction
QP
Quality Procedure
F
Formats
Mnt:
Maintenance
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EMP:
Environment
Management
Programme
E
Exhibit
QP
Quality plan
REG
Register
CS
Customers Spcn
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
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Obsolete document are removed and Master Copy is kept with Obsolete Copy stamp are clearly
identified and marked as Obsolete.Amendments and changes / revisions in internal documents are
made as soon as received from customer / National / international standard Bodies / Government
Bodies wherever required. All controlled copyholders are destroy earlier revision / issue after receipt
of latest revision / issue. The Obsolete documents retained for legal or reference purpose
MR maintains department wise list of documents with the revision status.
Reference Document : IMSP / IMS / 01 Procedure for document and data control
TITLE :CONTROL OF RECORDS
Primary responsibility for this function is with MR / respective in charge/HODS.
Records are maintained to demonstrate conformance to the specified requirements of Quality
Management Systems.
Work Procedure is laid down to give details of identification, protection, indexing, access,
filing, location, storage, retention and disposal of records.
A label, indicating above details is put on records. This also helps to ensure that records are
retrievable when required. It is ensured that records are legible & well protected & maintained during
its retention period. Where agreed contractually, records are made available to customer for the
evaluation. Records maintained on computer are protected with password, virus control system and
their regular back up is maintained.
Reference Doc.: IMSP/IMS/02 Procedure for control of Quality records.
TITLE: MANAGEMENT COMMITMENT
The top management of Ultra International Ltd is committed for development & implementation,
maintain and continually improving of Quality Management Systems as per ISO 9001:2008.
Director, MR and all staff are responsible for co-ordination of these activities. They have shown their
commitment for the Quality Management System by following ways.
1)
Fulfill of all requirements for Interested Party ,Stack holder and Customer,
2)
Follows Legal ,statutory and regulatory requirements,
3)
Use, & Manufacture Safe and Eco friendly Product.
4)
During process respect National/Internal standards of environment and health safety.
5)
The importance of the above requirements are communicated throughout the organization
by :
I
Conducting various formal / informal training sessions to cover all the employees.
II
Display and / or distribution of product specification / QP /OCI at pertinent Locations & its
use during product realization process.
6)
Establishing IQM Quality of the organization & ensuring its communication to all relevant
persons by various means as documented in IMSM-2.3
7)
Establishing the organization level as well as Process / Department Level IQMS Objectives
derived from IQMS Policy in order to achieve it.
8)
Ensuring effective implementation of Quality Management System by conducting
Management reviews.
9)
Ensuring the availability of adequate resources.
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
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IMSM-01
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QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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Above methods of communication are used by the persons concerned to ensure that communication
is effective. The results are monitored in terms of achievements of objectives set for each process and
the effectiveness of Quality Management System is monitored and communicated through results of
internal Quality Audits & Management Reviews.
TITLE: MANAGEMENT REVIEW
Director reviews the continuing suitability and effectiveness of Quality Management System. In
management review meeting held once in a six months.
The input for management review meeting is :
(1) Follow up actions review of previous minutes of meeting.
(2) Review of quality policy and effectiveness of quality objectives.
(3) Result of internal quality audits & corrective actions on non-conformities in system audits.
(4) Corrective actions on process performance and product conformity including deviations.
(5) Corrective actions on customer feedback.
(6) Records of preventative and corrective actions.
(7) Recommendations for improvements.
(8) Review of resources.
(9) Any other quality related issues, which can affect the quality management system.
MR arranges management review meeting by issuing a circular. This meeting is presided over by
Director and all Department Heads and Section Heads attend this meeting
The output of management review meeting mainly consists of
1.
Improvement of effectiveness of the Quality Management System and its processes.
2.
Improvements of processes
3.
Improvement of product related to customer requirements.
4.
Resource needs.
MR prepares the minutes of the meeting, which are approved by CEO
MR circulates a copy of the minutes of Management Review Meeting to concern I/c.
Retention period of minutes of Management Review meeting is 3 years
Ref Docs: - IMSP/IMS/03
Management review
Contract review
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
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QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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requirements of Material specification, Material Safety data sheet (MSDS), Competence of Supplier
is ensured and executed by Work head and Product Inspectors (QC, I/Ch)
Whenever a new product is launched, the customer requirement / product specification is analyzed &
requirement regarding equipment, processes, documents etc are identified. The planning also includes
verification, inspection, test activities, and conforming of MSDS specific to the product and the
criteria for product acceptance.
Records needed to provide evidence that the realization processes and resulting product meets
requirements and are established, maintained and periodically verified.
Ref: Master List of W&OCI
TITLE: CUSTOMER RELATED PROCESSES
Customer related processes are primarily the responsibility of Marketing Dept. which deals with
receipt of customers enquiries and reviews & determines the requirements of the product including
those requirements, which are not stated and also the statutory or regulatory requirements, as
applicable as well as the requirements for delivery and post delivery activities. This is done in
association with other departments like Purchase, Store and Production, if any and then tender or
order is accepted.
Pre & post Order or tender/contract reviews are made. The orders / tenders are reviewed with respect
to quotation for the technical feasibility and ability of manufacturing as well as other aspects like
price, delivery, and commercial terms by communicated to customer by IC (MKT).
All ambiguities and doubts are resolved with the customer at the time of acceptance of order and
communicate order confirmation
It is ensured that all verbal instruction received from the customer is discussed with the customer and
bilateral agreement prior to the execution of the order and are recorded
Provision is made in contract review to identify the regulatory requirements of our product in the
country of use.
Contact is maintained with the customer for any other details, which are found incomplete, or to
obtain feedback, to fulfill customers requirements. CEO/ IC (MKT) acts as channel of
communication. Amendments to the orders are recorded and pass on the persons responsible for the
execution of these amendments. The catalogues or advertising material, which are maintained by the
organization, are reviewed and controlled to ensure that they give the latest details.
Quality Records of review and related activities are maintained
Cross-reference: IMSP/MKT/01
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
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Design Output
Design output is documented and expressed in terms that can be verified and validated against design
input requirements.It is ensured that design output meets the design input requirements and contains
acceptance criteria for characteristics crucial to the safe and proper performance of the product.
For development product, product brief becomes design output.
Design output is reviewed before release. Design In-charge maintains necessary records and relevant
documents.
Reference: IMSP/DSN/01: Quality Procedure for design
Design Review
Stages of formal design reviews are carried out at as described in D & D plan. Where required
experts are invited and results of reviews are documented.
Design Verification
Testing the product at final stage against design out put does design verification and it is ensured that
test are meeting design input requirements.
Design Validation
Design validation is performed to ensure that product conforms to defined user needs and/or
requirements. Base for design validation is customer feed backs only.
Design Changes
Procedure described methods to identify, review and approve by design In-charge before their
implementation
Appropriate records are maintained and controlled, by M.R.
TITLE: PURCHASING
Purchasing is the responsibility of the purchase supervisor and includes the following activities for
product which stated by customer and if it is require to new manufacturing item then only approved
selected vender given the purchase order and all due care are taken for product conformity.
Purchasing process
It is ensured that purchased product conforms to specified purchase requirements by following:
Evaluation of suppliers
Suppliers are evaluated to assess their capability to meet requirements and selected on their merits &
availability.
The selected suppliers are included in the list of approved suppliers, which includes suppliers
supplying services like consultancy / training, maintenance, calibration, external laboratory
inspection agency, supporting parts for a manufacturing product, transport, currier which gives
details like items supplied type and extent of control exercised. Quality performance of approved
suppliers is monitored periodically and record is maintained.
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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The re-evaluation frequency depends upon the score of evaluation & the guidelines are as per the
format (F/PUR/ 04)
Note: This activity is applied to the suppliers of critical items only.
Purchasing information
Purchase orders / contracts contain accurate data about product description, type, class, grade,
wherever applicable. We also give reference of applicable issues of specifications / Process
requirement / Specification / inspection instruction / instruction for approval of product including
equipment, requirements for qualification of the personnel and quality management system
requirements.
Purchase orders are reviewed and approved before release.
Verification of purchased Product
We carry out verification of the purchased product at our end after receipt of product as per Quality
plans / Specifications.
Verification at the Suppliers place is seldom done but receiving inspection is ensuring that the
product is as per quality Plans / ITP
Generally our customer do not verify the / products at suppliers place. However if any Customer
specifies this requirement, it is discussed at contract review stage and mutually acceptable solution is
found and recorded in purchase order.
This verification arrangement is clearly mentioned on the purchase orders including method of
product release
Cross-reference:
IMSP/PUR/01
E/PUR/01
QUALITY ASSURANCE
Company Name
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The Primary responsibility for the quality system element is with Purchase department and
subsequently responsibility of this element is with production & store incharge. The methodology
for identifying the product by suitable name and means at receiving, in-process and final stage is
established.
The status of the product like accepted, rejected, under inspection, in-process or under Rework etc. is
clearly marked on the products with the help of tags / stickers / boards/marking pen.
Total traceability is maintained for analysis of non- conformity through label/marking, suitable tags
identify products stored / boards, which co- relates to the supplier who had supplied it. Hence the
lot/batch no. date of mfg. raw material identification, size drawing etc can be traced to receiving
inspection report. Lot/Batch/Heat number is recorded as appropriately at receiving stage, which is
recorded on incoming inspection register, In-process production & inspection, assembly stage, final inspection report before dispatch refer to this parts/Lot number, batch No Serial No are shown in
finished product. Inspection and test report as well as mfg name plate parts manufacturing master
records are traceable to customer order/work order /shipment detail.
Ref: IMSP/Str/02: Product Identification& Tracebility& Product Recall.
CUSTOMER PROPERTY (clause no: 7.5.4)
M.R is primarily responsible for this element. He shall maintain the record of customer property
receipt and return after use, in case during process any non conformity is found than it is informed to
customer before it is taking in use. The relevant record is established and maintain as per the quality
procedure.
TITLE: PRESERVATION OF PRODUCT
Store department (STR) is primarily responsible for this function.
Suitable methods of handling the product during internal processing and delivery to destination
without causing damage or deterioration is used. Material in the organization is handled manually.
Designated storage areas with identification of products are used to store earmarked area/cupboard,
rakes are provided to store die/patterns, raw material / Components / finished goods and packing
materials to prevent damage or deterioration.
Appropriate Method of receipt and issues from such areas are implemented.
Packing materials including corrugated boxes are standard in nature and kept in stock. They are
assessed periodically for the quantity available in stores & Quality thereof. In case of shortage, it is
procured as aer requirement.
The condition of finished components including packing material, in stock at all Stages are
periodically checked. To detect damage / deterioration due to storage, store follows first in first out
(FIFO) system. Care has taken to ensure that packing is appropriate and will not cause damage to the
product during transit. Preservation of the product prior to final delivery is ensured.
Cross-Reference:
TITLE : CONTROL OF MONITERING AND MEASURING DEVICES
I/C prod is primarily responsible for this function. The criteria for selection of measuring and
monitoring devices considers requirement of capability of these devices to give accurate and precise
measurement so that uncertainty regarding measurement is eliminated and it provides evidence of
conformity of product and process to determined requirements.
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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A list of measuring and monitoring devices which affect the product / process quality is made and
taken up for calibration. Measuring and monitoring devices are identified by label containing devices
number / calibration dates and due dates.
The device is brought under calibration procedure & is calibration as per frequency decided. They are
adjusted or re adjusted as necessary. They are identified to indicate valid state of calibration &
verification of these devices is maintained. Calibration certificates are verified for the validity of the
master and traceability to National / International Standards.
Where no such standards exist, basis used for calibration or verification is recorded.
Proper actions (e.g. identification / recalling / re-inspection etc) are taken on product and the device,
when any device is found out of calibration.
Adequate care is taken during handling, storage, preservation & safe guarding of measuring and
monitoring device & all concern are suitably educated for this purpose.
TITLE : MEASURMENT, ANALYSIS AND IMPROVEMENT
All In-Charge are responsible for these activities.
Measurement and monitoring of data related to product conformity, process capability, Quality
management System and effectiveness are done as follows :
1.
Collection of data pertaining to product performance.
2.
Measurement reports of products.
3.
System NCR in audits.
4.
Customer Satisfaction Survey
5.
Customer complaints monitoring.
6.
Processes complaints monitoring.
7.
Details of non conforming products.
Based on these details, analysis is made using various methods. wherever applicable.
Suitable improvements, corrective actions and preventive actions are taken after the analysis as
defined in the system.
TITLE : CUSTOMER SATISFACTION
Primary responsibility for this activity is with CEO MKT department.
Customer satisfaction details like repeat orders, reduction in complaints,
Improvement in performance product, market penetration, customer feedback
For meeting their requirements are sought from the customer.
Once in a Year Also conduct satisfaction survey and know the level of satisfaction, suggestion
received from customer for improvement shall also review and documented. Suitable actions are
decided based on this monitoring of customer satisfaction to achieve improvement in it.
Suitable disposition and corrective actions are taken on customer complaint by effective analysis to
prevent their recurrences and the same is recorded.
TITLE : INTERNAL AUDITS
MR is primarily responsible for this activity. Internal Audits are conducted to verify whether the
quality objectives and related results comply with the planned arrangements and to determine
effectiveness of the quality management system align with requirements of the standard.
QUALITY ASSURANCE
Company Name
Sahibabad Plant
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Internal Audits are scheduled once in six months to cover all areas of operations. Trained Internal
Auditors who are trained for conducting Audit is carry out the internal audit.
An audit plan is prepared to give details about audit schedule. Audit schedule takes in to account
status and importance of the processes and areas being audited.
Trained auditors independent of activities in the auditing area are chosen. The audit schedule gives
relevant clauses of the standard, which are applicable to the department
The auditor uses checklist to record the audit activity along with objective evidences. By reviewing
the check list MR ensure comprehensiveness of audit covering all requirements of ISO 9001 2008
standards. Non- conformities found during the audit are reported on non- conformity report forms
and brought to the notice of the audited department. Auditee gives the details of proposed disposal
and corrective action with target date of completion. MR reviews target date of completion for timely
actions. Proposed corrective actions are verified for their effectiveness in the next audit. Follow up
audit are conducted, as necessary, to ensure effective closure of NCR A summary of Audit Reports
forms part of the Minutes of Management Review.
Ref. Docs: - IMSP/IMS/04 Procedure for Internal Quality Audit
TITLE : MONITERING OF PROCESS:
HODs of respective department are responsible for this function, they have monitor and measure the
process by applying suitable method this is include daily operation and evaluation for small-step
toward continual improvement measurements of process performance cover for process capability,
reaction/Cycle time, process through put, outcome yield, effectiveness and efficiency of people,
Waste reduction/quality loss appropriate records are established and maintain for evidence and for
review purpose.
TITLE : MONITERING AND MEASUREMENT OF PRODUCT
Respective departments such as Store, Production and QC are responsible for monitoring and
measurement of the products is done at various stages as follows.
[A] Receiving stage: Measurement and testing of all incoming materials is done as per Quality Plan/ITP. Records of
measurement and maintained. In-coming products are not used until they have been inspected &
conformance to specified requirements has been verified.
An urgently required material may seldom be released prior to verification, but it is positively
identified & recorded to permit recall in the event of non-conformance to Specified requirements
[B] In process stage
Monitoring of in-process parameters as well as product measurements are carried out by In-charge
(QC) and Incharge (production) Those respective specifications are met as per ITP/ Quality Plan.
The records of in- process measurement and monitoring are maintained. In case of Non-conforming
product is resulted during the process, It is recorded and corrected by repair / rework and reinspected or re-graded other wise repairs/rework not possible than it scarped or alternative
application. Repaired & reworked product is re-inspected in accordance with Quality plan /
Specification
[C] Final stage
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
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The records of incoming stage and in process stage are taken into consideration While Doing final
testing or measurements of the product. In-Charge (QC) does the final testing or measurement as per
quality plan. Product delivery does not proceed until the planned Arrangement has been satisfactorily
completed. Acceptance are made only when approved by QC incharge or by customer.
Final measurements and test records are properly maintained and their retention period and mode of
disposal is mentioned on the respective file All the measurements, testing, monitoring records
maintained specify the Products (Parts) manufacturing date/batch/lot/Sr.no wise
TITLE : CONTROL OF NON-CONFORMING PRODUCT.
In-Charge of production & QC is responsible for this function.
Product non conformity is identified at every stage starting from in-coming material through final
finished product. Any non-conformity in product whether due to internal failure or complaint by the
customer is identified and controlled to prevent its unintended use or delivery. Responsibility and
authorities for dealing with non conforming products are clearly defined in IMSM section 2.6 & 2.7
The cause of non-conformity is investigated by systematic analysis and one of the following disposal
method is used :
1.
Rework to meet specified requirement
2.
Sale in discount
3.
Rejected and Disposed as scrape
Rework material is identified and re-verified before further processing.
When non conforming product is detected after delivery or use has started, appropriate action is
taken to avoid potential effects on the product quality.
Ref Docs: -SOP/S-3-007
QUALITY ASSURANCE
Company Name
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process non-conformities from the basis for continual improvement. The actions taken are monitored
for effectiveness as mentioned in respective format or procedure these can lead to changes in quality
management system and other related documents to improve the system continually.
TITLE : CORRECTIVE ACTION
The primary responsibility of the corrective action on products & processes lies with inspection &
QC.
Non-MR handles Conformities in the systems as per documented work procedure that ensures: [A]
Reviewing non conformities, characteristics and trends of processes and products including
customer complains
[B]
Determining causes
[C]
Evaluating the need for action to prevent recurrence of non-conformities
[D]
Determining and implementing action needed
[E]
Records of corrective actions
[F]
Corrective action review for effectiveness
Cross Reference: Ref. Docs: IMSP/IMS/05
QUALITY ASSURANCE
Company Name
Sahibabad Plant
STANDARD OPERATING PROCEDURE
MANAGEMENT SYSTEM MANUAL
Doc. No.
Version
IMSM-01
01
Effective Date
Replaces Version
Dated
Page
Total pages
Appendices
23