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Unit - I
1. According to
Deming, it is the systems that management puts into place that are primarily
responsible for poor quality, not employees
A. True
B. False
C. D. Ans: A
Explanation: Question Type: Easy
2. Which
Ans: D
Explanation: Question Type: Easy
3. What
Ans: D
Explanation: Question Type: Easy
4. The
Ans: B
Explanation: Question Type: Easy
5. Which
Ans: D
Explanation: Question Type: Easy
6. Who
Ans: D
Explanation: Question Type: Moderately Easy
7. Term
Ans: D
Explanation: Question Type: Easy
8. Who
is called customer?
A. Purchase a Product
B. Sell the product/services
C. Pays for the product/services
D. Both a & b.
Ans: D
Explanation: Question Type: Moderately Easy
9. Which
Ans: D
Explanation: Question Type: Easy
10.
A.
Ans: C
Explanation: Question Type: Easy
11.
A.
Ans: A
Explanation: Question Type: Easy
12.
A.
D. practical and an
Ans: B
Explanation: Question Type: Easy
13.
A.
Ans: C
Explanation: Question Type: Easy
14.
A.
Ans: A
Explanation: Question Type: Easy
15.
A.
Ans: B
Explanation: Question Type: Easy
16.
A.
Ans: B
Explanation: Question Type: Moderately Easy
17.
A.
Ans: C
Explanation: Question Type: Moderately Easy
18.
C.
Quality
D. Recognition
Ans: D
Explanation: Question Type: Easy
19.
A.
Ans: A
Explanation: Question Type: Moderately Easy
20.
A.
Ans: B
Explanation: Question Type: Easy
21.
Ans: C
Explanation: Question Type: Easy
22.
Ans: A
Explanation: Question Type: Moderately Easy
23.
Ans: C
Explanation: Question Type: Moderately Easy
24.
A.
SPC
FEMA
D. QC
B.
C.
Ans: B
Explanation: Question Type: Moderately Easy
25.
Ans: D
Explanation: Question Type: Easy
26.
Ans: C
Explanation: Question Type: Moderately Easy
The quoteQuality is a predictable degree of uniformity and dependability at low cost and suited
to the marketis coined by
A. Juran
B. Deming
C. Kaizen
D. Taguchi
27.
Ans: B
Explanation: Question Type: Easy
28.
A.
Ans: B
Explanation: Question Type: Easy
29.
A.
Ans: C
Explanation: Question Type: Easy
__________ should be written by the CEO with feedback from the workforce and be approved by
the quality council.
A. Mission
B. vision
C. quality policy
D. planning
30.
Ans: C
Explanation: Question Type: Moderately Easy
31.
Ans: C
Explanation: Question Type: Easy
__________ sets the long term direction of the organization in which it wants to proceed in future.
A. Mission
B. quality policy
C. vision
D. strategic planning
32.
Ans: D
Explanation: Question Type: Easy
33.
Ans: C
Explanation: Question Type: Easy
34.
A.
Ans: D
Explanation: Question Type: Moderately Easy
35.
A.
Ans: B
Explanation:
Which one of the following would normally be considered as one of the costs of quality?
Performance related pay
B. Relocation costs
C. Purchase order discounts
D. Appraisal costs
36.
A.
Ans: D
Explanation: Question Type: Moderately Easy
37.
A.
Ans: B
Explanation: Question Type: Moderately Easy
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events
through
which a product travels is a
38.
Pareto chart
Flow chart
C. check sheet
D. Taguchi map
A.
B.
Ans: B
Explanation: Question Type: Moderately Easy
39.
A.
Ans: B
Explanation: Question Type: Moderately Easy
It Improve constantly and forever the system of production and service to improve
_____________
43.
quality
productivity
C. both a & b
D. none of the above
A.
B.
Ans: B
Explanation: Question Type: Easy
45.
Direct
Inverse (or) Outmoded
C. Modern view of Relationship
D. none of these
A.
B.
Ans: B
Explanation: Question Type: Moderately Difficult
Take action to accomplish the transformation while introducing new philosophy, management
must be
A. committed
B. involved
C. both a &b
D. none of the above
46.
Ans: B
Explanation: Question Type: Moderate
Three roles in triple role concepts are customer, processor and ____________
product
B. developer
C. quality
D. supplier
47.
A.
Ans: D
Explanation: Question Type: Moderate
48.
A.
Ans: C
Explanation: Question Type: Moderate
49.
Ans: B
Explanation: Question Type: Moderate
The cost analysis technique which involves the comparision of past and present trends is known as
A. Trend analysis
B. Failure cost analysis
C. Pareto analysis
D. Optimal cost analysis
51.
Ans: A
Explanation: Question Type: Moderate
The cost analysis technique which deals with the factors resulting to the problems and failure of
the product is
A. Failure cost analysis
B. Pareto analysis
C. Optimal cost analysis
D. Statistical analysis
52.
Ans: B
Explanation: Question Type: Moderate
When a sample measurement falls inside the control limits, it means that
each unit manufactured is good enough to sell
B. the process limits cannot be determined statistically
C. the process output exceeds the requirements
D. if there is no other pattern in the samples, the process is in control
53.
A.
Ans: D
Explanation: Question Type: Moderate
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events
through which a product travels is a
A. Pareto chart
B. Flow chart
C. Check sheet
D. Taguchi map
55.
Ans: B
Explanation: Question Type: Moderate
56.
Ans: A
Explanation: Question Type: Moderate
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
_______________
A. Taguchi Loss Function
B. Pareto Chart
C. Chart
D. ISO 9000 Quality Cost Calculator
57.
Ans: A
Explanation: Question Type: Moderate
Which of the following was not given as a key feature of Total Quality Management?
Continuous improvement
B. Establishing clear specifications
C. Teamwork, trust and empowerment
58.
A.
59.
A.
Ans: C
Explanation: Question Type: Moderate
___________ diagram is a diagnostic tool used for separating the vital few causes that account for
a dominant share of quality loss.
A. Fish bone
B. Arrow
C. Pareto
D. Histogram
60.
Ans: C
Explanation: Question Type: Moderately Easy
61.
Ans: C
Explanation: Question Type: Moderately Difficult
Ans: B
Explanation: Question Type: Moderately Easy
65.
A.
Ans: D
Explanation: Question Type: Moderately Easy
66.
Genichi Taguchi
Joseph M Juran
C. Armand Feigenbaum
D. W Edwards Deming
A.
B.
Ans: C
Explanation: Question Type: Moderate
67.
A.
Ans: C
Explanation: Question Type: Difficult
68.
A.
Ans: D
Explanation: Question Type: Moderate
69.
A.
Ans: B
Explanation: Question Type: Moderate
70.
A.
Ans: D
Explanation: Question Type: Moderate
71.
A.
Ans: D
Explanation: Question Type: Moderate
74.
A.
Ans: C
Explanation: Question Type: Moderate
75.
A.
Ans: A
Explanation: Question Type: Moderate
76.
A.
Ans: C
Explanation: Question Type: Moderate
77.
A.
Ans: A
Explanation: Question Type: Moderate
78.
Ans: A
Explanation: Question Type: Moderately Easy
79.
Ans: A
Explanation: Question Type: Difficult
Which of the following is a tool that includes cumulative frequency of each type of defect?
A. control chart
B. Pareto diagram
C. cause-and-effect diagram
D. fishbone diagrams
80.
Ans: B
Explanation: Question Type: Moderate
81.
Ans: B
Explanation: Question Type: Moderate
82.
Ans: A
Explanation: Question Type: Moderate
One determinant of service quality is ________, which means the firm performs the service right
the first time and that the firm honors its promises
A. responsiveness
B. credibility
C.
competence
D.
reliability
83.
Ans: D
Explanation: Question Type: Difficult
Portion - Mid Sem
Unit - II
3. Which of the
Ans: D
Explanation: Question Type: Moderate
4. Satisfying
D.
None of these
Ans: B
Explanation: Question Type: Easy
5. Perspectives
of service can be
Experience
B. Derived
C. Operational
D. All of the above
A.
Ans: D
Explanation: Question Type: Moderately Easy
6. The
Ans: A
Explanation: Question Type: Moderately Easy
7. The
old customer, who continue buying the same products are called
New customers
B. Supplier
C. External customer
D. Loyal customer
A.
Ans: D
Explanation: Question Type: Easy
8. An
Ans: A
Explanation: Question Type: Easy
9. Which
Ans: D
Explanation: Question Type: Moderately Difficult
10.
C.
Juran
D.
Creeds
Ans: A
Explanation: Question Type: Easy
11.
A.
Ans: B
Explanation: Question Type: Easy
12.
A.
Ans: D
Explanation: Question Type: Easy
13.
Ans: D
Explanation: Question Type: Easy
14.
Ans: A
Explanation: Question Type: Moderate
15.
Ans: D
Explanation: Question Type: Easy
16.
A.
Ans: D
Explanation: Question Type: Moderately Easy
17.
Ans: D
Explanation: Question Type: Easy
18.
Ans: D
Explanation: Question Type: Easy
19.
A.
Ans: B
Explanation: Question Type: Moderately Easy
20.
Ans: A
Explanation: Question Type: Moderately Easy
21.
A.
Ans: C
Explanation: Question Type: Easy
22.
A.
Ans: A
Explanation: Question Type: Easy
Reward is a tangible one such as increased salaries, commissions, etc., to promote desirable
behavior
A. True
B. False
C. D. 23.
Ans: A
Explanation: Question Type: Moderate
24.
Ans: D
Explanation: Question Type: Moderate
25.
Ans: A
Explanation: Question Type: Difficult
26.
A.
Ans: A
Explanation: Question Type: Easy
27.
A.
Ans: A
Explanation:
The revenue contribution to the company by a totally satisfied customer is ____times to that of
satisfied customer
A. 17
B. 1.8
C. 2.6
D. 13
28.
Ans: C
Explanation: Question Type: Easy
The revenue contribution to the company by a totally satisfied customer is ____times to that of
dissatisfied customer.
A. 14
B. 1.9
C. 17
D. 2.5
29.
Ans: C
Explanation: Question Type: Easy
30.
Ans: B
Explanation: Question Type: Easy
The decrease in revenue of the company by a dissatisfied customer is ___times to that of totally
satisfied customer
A. 1.9
B. 1.7
C. 1.1
D. 1.8
31.
Ans: D
Explanation: Question Type: Moderate
32.
A.
Ans: B
Explanation: Question Type: Easy
33.
A.
C.
Both a &b
D. None of these
Ans: B
Explanation: Question Type: Easy
34.
A.
Ans: C
Explanation: Question Type: Moderately Easy
The quote Motivation means a process of simulating people to accomplish desired goals was
coined by _________
A. Edwin B.Flippo
B. Scott
C. Maslow
D. Hertzberg
35.
Ans: B
Explanation: Question Type: Moderate
36.
A.
Ans: A
Explanation: Question Type: Easy
37.
A.
Ans: D
Explanation: Question Type: Moderate
38.
A.
Ans: A
Explanation: Question Type: Moderate
Ans: C
Explanation: Question Type: Moderate
40.
Ans: A
Explanation: Question Type: Easy
41.
Ans: C
Explanation: Question Type: Moderately Easy
42.
Ans: B
Explanation: Question Type: Easy
43.
A.
Ans: A
Explanation: Question Type: Easy
44.
A.
Ans: C
Explanation:
Motivation improves
employee involvement
B. customer satisfaction
C. customer involvement
D. none
45.
A.
Ans: A
Explanation: Question Type: Moderately Easy
46.
A.
Ans: C
Explanation: Question Type: Easy
47.
A.
Ans: B
Explanation: Question Type: Easy
The cost to gain a new customer is about ____ times more costly than retaining an existing one.
5
B. 2
C. 8
D. 4
48.
A.
Ans: A
Explanation: Question Type: Moderately Easy
49.
A.
Ans: B
Explanation: Question Type: Easy
A user-based definition of quality is usually highly meaningful for people who work in
A. Production
B. Inspection
C. Marketing
D. Maintenance
50.
Ans: C
51.
A.
Ans: A
Explanation: Question Type: Moderately Easy
52.
A.
Ans: A
Explanation: Question Type: Moderately Easy
53.
A.
Ans: D
Explanation: Question Type: Moderate
54.
Ans: D
Explanation: Question Type: Moderate
Which of the following is not usually an example of indirect participation by the employees in
participative management?
A. Worker-director
B. A joint management council member
C. Collective bargaining
D. Suggestion-box scheme
55.
Ans: D
Explanation: Question Type: Moderately Easy
Which of the following not an example of direct participation by the employees in participative
management?
A. A joint management council member
B. Autonomous work group
56.
C.
Open-door policy
scheme
D. Suggestion-box
Ans: A
Explanation: Question Type: Easy
57.
A.
Ans: D
Explanation: Question Type: Moderately Easy
58.
A.
Ans: B
Explanation: Question Type: Easy
Which of the following activities is not required as part of the employee empowerment process?
A. Transfer of authority
B. Assignment of responsibility
C. Assignment of responsibility
D. None of the above
59.
Ans: D
Explanation: Question Type: Moderate
Employee Involvement (EI) is part of all the following management initiatives with the exception
of which one?
A. Performance Management
B. Business Process Re-engineering
C. Total Quality Management
D. The Learning Organisation
60.
Ans: A
Explanation: Question Type: Easy
A.
Ans: A
Explanation: Question Type: Moderate
Empowerment schemes bestow the following advantages on employees with the exception of
which one?
A. Empowerment allows employees to acquire new knowledge and skills
B. Empowerment allows employees to make investment decisions as share holders
C. Empowerment gives employees ownership of their work
D. Empowerment increases day-to-day control over tasks
62.
Ans: B
Explanation: Question Type: Easy
All these are types of downward informational communication with the exception of which one of
the following?
A. Notice boards
B. Bulletins
C. Quality circles
D. Memos
63.
Ans: C
Explanation: Question Type: Moderate
64.
A.
Ans: B
Explanation: Question Type: Moderately Difficult
_____ addresses the what and why of marketing activities; _____ addresses the who, where,
when, and how
A. Control; audit
B. Implementation; strategy
C. Strategy; implementation
D. Audit; control
65.
Ans: C
Explanation: Question Type: Easy
The Taguchi method includes three major concepts. These include all of the following, except
A. quality loss function
B. target-oriented quality
C. employee involvement
D. quality robustness
66.
Ans: C
Explanation: Question Type: Easy
67.
Ans: D
Explanation: Question Type: Moderate
68.
Ans: B
Explanation: Question Type: Moderately Difficult
69.
Ans: D
Explanation: Question Type: Moderately Easy
The many purposes for performance appraisal can be condensed into two general categories
extrinsic and intrinsic
B. controlling and planning
C. evaluative and developmental
D. quantitative and qualitative
70.
A.
Ans: C
Explanation: Question Type: Moderately Easy
71.
A.
Ans: A
Explanation: Question Type: Easy
72.
The management by objectives method is the most commonly used form for evaluating salespeople
performance
True
B. False
C. D. A.
Ans: A
Explanation: Question Type: Easy
73.
A.
Ans: B
Explanation: Question Type: Easy
74.
Ans: B
Explanation: Question Type: Moderate
75.
Ans: A
Explanation: Question Type: Moderate
76.
Giving workers responsibility for quality improvements and authority to make changes is known
as
continuous improvement
employee involvement
C. employee empowerment
D. benchmarking
A.
B.
Ans: C
Explanation: Question Type: Moderately Easy
The typical difference between "quality circles" and "continuous improvement teams" is
_____________.
A.
Quality circles work on product design only
B. Continuous improvement teams work on product and process design
C. the amount of employee empowerment
D. There is no difference they are just the same
77.
Ans: C
Explanation: Question Type: Moderately Easy
78.
Ans: D
Explanation: Question Type: Moderately Easy
A quality improvement technique that involves the sharing of thoughts and ideas in a way that
encourages unrestrained collective thinking is:
A. Pareto analysis
B. Benchmarking
C. brainstorming
D. a control chart
79.
Ans: C
Explanation: Question Type: Easy
80.
A.
Ans: B
Explanation: Question Type: Difficult
Portion - Mid Sem
Unit - III
1. Juran divides
2
B. 5
C. 3
D. 4
A.
Ans: C
Explanation: Question Type: Moderately Easy
2. Jurans
Ans: B
Explanation: Question Type: Moderate
3. At
_________ stage, control processes are designed to meet and ensure the quality goals set in the
planning stage of Juran
A. quality planning
B. quality control
C. quality improvement
D. quality measurement
Ans: B
Explanation: Question Type: Difficult
4. Jurans
quality improvement provides the managers to find and remedy the basic causes of _______
A. poor quality
B. money loss
C.
best quality
D. customers satisfaction
Ans: A
Explanation: Question Type: Moderately Difficult
5. Juran
triology diagram describes that jurans triology is designed to ______ the cost of quality over
time
reduce
increase
C. balance
D. none of the above
A.
B.
Ans: A
Explanation: Question Type: Difficult
13.
A.
Ans: D
Explanation: Question Type: Easy
14.
A.
Ans: B
Explanation: Question Type: Moderately Easy
15.
A.
Ans: A
Explanation: Question Type: Easy
16.
A.
Ans: D
Explanation: Question Type: Easy
17.
A.
Ans: C
Explanation: Question Type: Easy
18.
A.
Ans: A
Explanation: Question Type: Easy
19.
A.
Ans: B
Explanation: Question Type: Moderately Easy
5S doesnot contain__________
SEIRI
B. SHITSUKI
C. SEISU
D. SORTI
20.
A.
Ans: D
Explanation: Question Type: Moderate
21.
Ans: D
Explanation: Question Type: Easy
22.
Ans: A
Explanation: Question Type: Moderately Easy
23.
Ans: B
Explanation: Question Type: Moderately Easy
24.
Ans: A
Explanation: Question Type: Moderately Difficult
25.
Ans: C
Explanation: Question Type: Moderately Difficult
26.
A.
Ans: A
Explanation: Question Type: Moderate
27.
A.
Ans: C
Explanation: Question Type: Difficult
28.
A.
Ans: D
Explanation:
29.
A.
Ans: B
Explanation: Question Type: Moderately Difficult
30.
A.
Ans: C
Explanation: Question Type: Moderately Difficult
The relationship between customer and supplier while partnering should be based upon
_____________
A. trust
B. dedication to common goals
C. objectives
D. All of the above
31.
Ans: A
Explanation: Question Type: Moderate
32.
Ans: D
Explanation: Question Type: Moderately Easy
33.
Ans: C
Explanation: Question Type: Easy
Mutual _______ between two partners forms the basis for a strong working relationship
thinking
B. investment
C. trust
D. all of the above
34.
A.
Ans: C
Explanation: Question Type: Moderately Easy
35.
Ans: A
Explanation: Question Type: Easy
36.
Ans: A
Explanation: Question Type: Moderately Easy
37.
A.
Ans: C
Explanation: Question Type: Easy
In ___________ stage of supplier selection, a detailed analysis is made after obtaining required
information
A. survey
B. negotiation
C. experience
D. enquiry
38.
Ans: D
Explanation: Question Type: Moderate
39.
A.
Ans: C
Explanation: Question Type: Easy
40.
C.
supplier experience
D. supplier trend
Ans: B
Explanation: Question Type: Easy
41.
A.
Ans: D
Explanation: Question Type: Moderate
42.
A.
Ans: D
Explanation: Question Type: Easy
43.
Ans: C
Explanation: Question Type: Moderate
44.
Ans: A
Explanation: Question Type: Easy
both i & ii
B. both iii & iv
C. All of the above
D. None of the above
A.
Ans: C
Ans: D
Explanation: Question Type: Easy
47.
Ans: A
Explanation: Question Type: Moderate
48.
Ans: A
Explanation: Question Type: Easy
The________ related performance measures should be preffered to better understand the financial
position of the team.
A. cost
B. finance
C. gain
D. loss
49.
Ans: A
Explanation: Question Type: Moderate
50.
A.
Ans: C
Explanation: Question Type: Easy
51.
The results of the performance measures should balance the interests of all Stakeholders.
A.
True
False
D. B.
C.
Ans: A
Explanation: Question Type: Moderately Difficult
52.
by
quality council
accountant council
C. customer
D. vendor
A.
B.
Ans: A
Explanation: Question Type: Easy
53.
A.
Ans: D
Explanation: Question Type: Moderately Difficult
The control charts are powerful tools for the diagnosis of ______ problems.
quality
B. profit
C. loss
D. employee
54.
A.
Ans: A
Explanation: Question Type: Difficult
55.
A.
Ans: C
Explanation: Question Type: Difficult
56.
A.
Ans: A
Explanation: Question Type: Moderately Easy
To create a neat and clean work place - Its the one of the objective of 5s
True
B. False
C. D. -
57.
A.
Ans: A
Explanation: Question Type: Moderate
Benefits in implementing 5s
more usable floor place
B. people become desciplined
C. Better quality awareness
D. above all
58.
A.
Ans: D
Explanation: Question Type: Easy
59.
A.
Ans: A
Explanation: Question Type: Moderate
Portion - End Sem
Unit - III
6. PDSA cycle contains
______ phases
2
B. 6
C. 4
D. 8
A.
Ans: C
Explanation: Question Type: Easy
7. The
Ans: B
Explanation: Question Type: Moderately Easy
8. Which
plan
do
C. act
D. all of the above
A.
B.
Ans: D
Ans: B
Explanation: Question Type: Moderate
9. To ensure a successful benchmarking outcome, the first step that the qua lity manager should take is to
A. contact a best-in-class benchmark partner
B.
gather data to help identify process areas for improvement
C. prepare a standardized benchmark agreement
D. assign a quality professional to the benchma rk team
Ans: B
Explanation: Question Type: Moderately Easy
9. PDSA
is an__________ technique
A. continuous improvement
B. discontinuous improvement
C. All of the above
D. none of the above
Ans: A
Explanation: Question Type: Easy
10.
A.
Ans: A
Explanation: Question Type: Easy
10. Which of the following is the final step in the Juran Trilogy
A.
Quality control
B. Quality planning
C. Quality documentation
D. Quality improvement
Ans: D
Explanation: Question Type: Moderately Easy
11. A mission statement should meet which of the following requirements?
A. It should address only issues of values, beliefs, and philosophies of the organization.
B. It should be something currently unachievable, so that the organization will have to stretch itself
C. It should be clear and understandable to all of the organizati ons personnel
D. It should be of sufficient length and breadth to cover all aspects of the organizations business
Ans: C
Explanation: Question Type: Moderately Easy
5W2H contains
what
B. which
C. hence
D. hai
11.
A.
Ans: A
Explanation: Question Type: Moderately Easy
5S is a_______ technique
house keeping
B. company management
C. driving
D. studies
12.
A.
Ans: A
Explanation: Question Type: Easy
12. In a manufacturing company, the machine shop is what kind of customer in relation to the human resource
department?
A. Intermediate
B.
Hidden
D.
Internal
C. External
Ans: D
Explanation: Question Type: Easy
13. In order for self-directed teams to be successful, the role of the group leader must be that of
A. coach
B. director
C. decision-maker
D.
gatekeeper
Ans: A
Explanation: Question Type: Easy
14. Which of the following is one advantage of group decision-making?
A. Ease of arriving at a decision
B. Reduced potential for conflict
C. Increased acceptance of decisions
D.
Increased productivity
Ans: C
Explanation: Question Type: Moderately Easy
15. The primary difference between tactical planning and strategic planning is that tactical planning focuses on
A. project resource allocation
B. communication with employees
C. short-term objectives
D. selection of quality objectives or goals
Ans: C
Explanation: Question Type: Moderately Easy
16. The primary purpose of a project charter is to
A. subdivide the project into smaller, more manageable components
B. provide management with a tool for selecting a project that addresses business needs
C.
provide management with a tool to ensure that project deadlines are met
D. provide the project manager with authority to apply organizational resources to project activities
Ans: D
Explanation: Question Type: Moderately Difficult
17. Execution of a quality plan should be the responsibility of
A.
inspectors only
B. individual workers
C.
D.
quality engineering
Ans: B
Explanation: Question Type: Moderate
18. For organization-wide change to be effective, the most important condition to meet is to have
A. coordination between employees and management
B.
agreement between line and staff functions
C. alignment between strategy and goals
D. consistency between individual and team performance
Ans: C
Explanation: Question Type: Moderate
19. A company needs to assess its strengths, weaknesses, opportunities, and threats (SWOT) prior to developing its
A. broad strategic objectives
B. guiding principles
C. vision
D. (A)
mission statement
Ans: A
Explanation: Question Type: Moderate
20.
Bar graph
Scatterplot
D. Vertical graph
B.
C.
Ans: B
Explanation: Question Type: Easy
The goal of ___________ is to focus on summarizing and explaining a specific set of data
Inferential statistics
B. Descriptive statistics
C. None of the above
21.
A.
Focusing on describing or explaining data versus going beyond immediate data and making
inferences is the difference between _______.
skew
Why are variance and standard deviation the most popular measures of variability?
A. They are the most stable and are foundations for more advanced statistical analysis
B.
They are the most simple to calculate with large data sets
C.
Which is a raw score that has been transformed into standard deviation units?
A.
z score
SDU score
t score
D. e score
B.
C.
Ans: A
Explanation: Question Type: Easy
25.
Ans: A
Explanation: Question Type: Moderate
26.
A.
D. Team meetings
Ans: A
Explanation: Question Type: Easy
27.
A.
Team discussions
B. SPC
Problem identification
D. Punching time clock
C.
Ans: C
Explanation: Question Type: Easy
28.
Benchmarking determines
Customer requirements
B. Process capability
C. How company is doing relative
A.
to others
D. Getting ISO 9000
Ans: C
Explanation: Question Type: Easy
29.
audit done
Teachers in universities
Government regulators
C. Workers
D. ISO 9000 trainers
A.
B.
Ans: B
Explanation: Question Type: Easy
30.
Ans: D
Explanation: Question Type: Moderately Easy
31.
Efficiency means
Process is capable
C. Cost of quality is low
D. Resources are made the most
of
B.
Ans: D
Explanation: Question Type: Easy
32.
A well-structured problem
B. A candidate for control charts
C. Indication of timely arrival at
work
A.
D. Ignoring
external customers
Ans: D
Explanation: Question Type: Moderately Easy
33.
Accuracy implies
of same size
ISO 9000
B. ISO 14000
C. The Baldrige Award criteria
D. Use of control charts
A.
Ans: C
Explanation: Question Type: Easy
35.
A.
A service cannot be
Stored
B. Inspected
C.
Targeted
D. Appraised
Ans: A
Explanation: Question Type: Easy
36.
A.
D. Develop product
Ans: D
Explanation: Question Type: Easy
specs
analyze
D. control
Ans: C
Explanation: Question Type: Moderate
6. _____ is a picture of a process that shows the sequence of steps performed.
A. Cause-and-effect diagram
B. Flowchart
C. Pareto diagram
D. Histogram
Ans: B
Explanation: Question Type: Moderately Easy
Ans: B
Explanation: Question Type: Moderately Difficult
13. _____ is also known as the Ishikawa diagram.
A. Pareto diagram
B. Cause-and-effect diagram
C. Histogram
D. Scatter diagrams
Ans: B
Explanation: Question Type: Moderately Easy
14. _____ illustrate relationships between hypothesized causes and effects.
A. Histograms
B. Pareto diagrams
C. Scatter diagrams
D. Cause-and-effects diagrams
Ans: C
Explanation: Question Type: Easy
15. _____, first proposed by Walter Shewhart in 1924, are the backbone of statistical process control
A. Pareto charts
B. Histograms
C. Control charts
D. Scatter charts
Ans: C
Explanation:
product-by-product
B.
department-by-department
C.
day-by-day
D. project-by-project
Ans: D
Explanation: Question Type: Moderate
21.
Determining the most likely causes of defects occurs during which DMAIC phase
A. Define
B.
Measure
C.
Analyze
D. Improve
Ans: C
Explanation: Question Type: Moderately Easy
22.
Analyze
C.
Improve
D. Control
Ans: D
Explanation: Question Type: Moderately Difficult
23.
A.
Ans: C
Explanation: Question Type: Moderately Easy
24.
Sony
Xerox
C. Motorola
D. Toyota
A.
B.
Ans: D
Explanation: Question Type: Easy
25.
Which of the following is used to organize large numbers of ideas or facts into natural groupings
A. process flow chart
B.
scoring system
C.
affinity diagram
D. Likert
scale
Ans: C
Explanation: Question Type: Moderately Difficult
26.
A ______ identifies the sequence of activities or the flow of materials and information in a
process.
A.
cause-and-effect diagram
B.
scatter diagram
C.
flowchart
D. affinity
diagram
Ans: C
Explanation: Question Type: Moderately Easy
27.
Ans: D
Explanation:
A.
B.
C.
D. people
histogram.
B.
run chart.
C.
check sheet.
D. fishbone
diagram.
Ans: D
Explanation: Question Type: Easy
29.
A special type of data collection form in which the results may be interpreted on the form
directly without additional processing is a
A.
check sheet.
B.
control chart.
C.
scatter diagram.
D. Pareto
diagram.
Ans: A
Explanation: Question Type: Moderate
30.
A quality improvement tool useful for determining the relationship between two variables is
the
A.
check sheet.
B.
control chart.
C.
scatter diagram.
D. flowchart
Ans: C
Explanation: Question Type: Moderately Easy
31.
C.
D. degree
Ans: C
Explanation: Question Type: Moderate
32.
median
B.
mean deviation
C.
standard deviation
D. mode
Ans: D
Explanation: Question Type: Easy
33.
C.
D. 9
Ans: C
Explanation: Question Type: Moderate
34.
B.
C.
D. 11
Ans: A
Explanation: Question Type: Easy
What is the median of the following set of scores 18, 6, 12, 10, 14
10
B. 14
C. 18
D. 12
35.
A.
Ans: D
Explanation:
The most frequently occurring number in a set of values is called the ____.
A. Mean
B.
Median
C.
Mode
D. Range
Ans: C
Explanation: Question Type: Easy
37.
As a general rule, the _______ is the best measure of central tendency because it is more
precise.
A.
Mean
B.
Median
C.
Mode
D. Range
Ans: A
Explanation: Question Type: Moderately Easy
The ______ is the value you calculate when you want the arithmetic average
Mean
B. Median
C. Mode
D. all of the above
38.
A.
Ans: A
Explanation: Question Type: Easy
39.
___________ are used when you want to visually examine the relationship between two
quantitative variables.
bar graphs
pie graphs
C. line graphs
D. scatterplots
A.
B.
Ans: D
Explanation: Question Type: Moderately Difficult
40.
The _______ is often the preferred measure of central tendency if the data are severely
skewed.
mean
B. median
C. mode
D. range
A.
Ans: B
Explanation: Question Type: Moderate
41.
A.
Ans: D
Explanation: Question Type: Moderately Difficult
42.
A.
Ans: A
Explanation: Question Type: Moderate
43.
A.
Ans: B
Explanation: Question Type: Moderately Easy
44.
7.5
6
C. 7
D. 4
A.
B.
Ans: C
Explanation: Question Type: Moderately Difficult
45.
A.
Ans: A
Explanation:
Which measure of central tendency takes into account the magnitude of scores?
mean
B. median
C. mode
D. range
A.
Ans: A
Explanation: Question Type: Easy
If a test was generally very easy, except for a few students who had very low scores, then the
distribution of scores would be _____
A. positively skewed
B. negatively skewed
C. not skewed at all
D. normal
47.
Ans: B
Explanation: Question Type: Moderately Easy
Which of the following represents the fiftieth percentile, or the middle point in a set of numbers
arranged in order of magnitude
A. Mode
B. Median
C. Mean
D. Variance
48.
Ans: B
Explanation: Question Type: Difficult
49.
negatively skewed
positively skewed
C. symmetrically skewed
D. symmetrical
A.
B.
Ans: A
Explanation: Question Type: Moderate
50.
mutually exclusive
exhaustive
C. both A and B
D. neither A nor B
A.
B.
Ans: C
Explanation: Question Type: Moderately Difficult
51.
inclusive
B. exhaustive
C. mutually exclusive
D. mutually exclusive and exhaustive
A.
Ans: C
Explanation: Question Type: Moderately Difficult
52.
Ans: D
Explanation: Question Type: Moderate
53.
a control chart
names of the members in the team
C. What problem is and what not
D. ideas to solve the problem
A.
B.
Ans: C
Explanation: Question Type: Moderate
54.
Ans: D
Explanation: Question Type: Moderate
55. Six Sigma implies
A. statistical method
Ans: D
Explanation: Question Type: Easy
56.
SPC implies
Ans: A
Explanation: Question Type: Difficult
57.
A.
Ans: D
Explanation: Question Type: Moderately Easy
58.
Ans: C
Explanation: Question Type: Moderate
59.
Ans: A
Explanation: Question Type: Moderate
60.
Ans: D
Explanation: Question Type: Moderately Easy
61.
Strategy implies
A.
B.
C.
D. practices
Ans: B
Ans: C
Explanation: Question Type: Easy
63.
Range of 1, 2, 3, 4, 5 is
5
B. 4
C. 3
D. 2
A.
Ans: B
Explanation: Question Type: Easy
64.
A.
Ans: B
Explanation: Question Type: Moderately Easy
65.
Ans: C
Explanation: Question Type: Moderate
66.
Ans: C
Explanation: Question Type: Moderately Easy
67.
A Capable Process
Ans: B
Explanation: Question Type: Moderate
68.
Ans: C
Explanation: Question Type: Moderately Easy
69.
TQM is part of
Strategic management
ISO 9000 certification
C. Hospital management
D. Project reviews
A.
B.
Ans: A
Explanation: Question Type: Moderately Easy
70.
A.
Ans: C
Explanation: Question Type: Easy
71.
Process knowledge
B. An indulging mindset
C. Action on causes of defects
D. All above
A.
Ans: D
Explanation: Question Type: Moderate
72.
A.
Ans: C
Ans: C
Explanation: Question Type: Easy
74.
Ans: B
Explanation: Question Type: Moderately Easy
75.
Workers performance
Field failures
C. Calibration of instruments
D. All above
A.
B.
Ans: D
Explanation: Question Type: Moderately Easy
76.
Ans: C
Explanation: Question Type: Difficult
project?
A. Developing detailed control charts for critical
processes
B. Developing a matrix to understand the hows and
whats of a problem process
C.
Quality
Ans: C
Explanation: Question Type: Moderately Difficult
84. Which of the following measures is used to show the
commonly analyzed in
A. SPC charts
B. multi vari charts
C. cause and effect diagrams
D. run charts
Ans: B
Explanation: Question Type: Moderate
86. A measurement system analysis is designed to assess the
statistical properties of
A. gage variation
B. process performance
C. process stability
D. engineering tolerances
Ans: A
Explanation: Question Type: Moderate
87.
Statistical thinking is a philosophy of learning and action based on all of the following
principles except
Ans: C
Which of the following innovations in quality management was developed in the United
States?
A. Quality circles
88.
Ans: D
Explanation: Question Type: Easy
89.
A.
D. Inspection
Ans: B
Explanation: Question Type: Easy
A companys accounts payable department is trying to reduce the time between receipt and
payment of invoices and has recently completed a flowchart. Which of the following tools would
be the best for them to use next?
A. Fishbone diagram
90.
Scatter diagram
C. Box and whisker plot
B.
D.
Histogram
Ans: A
Explanation: Question Type: Easy
When a set of numbers is heterogeneous, you can place more trust in the measure of central
tendency as representing the typical person or unit
91.
True
B. False
C. D. A.
Ans: B
Explanation: Question Type: Easy
92.
A. If the percentages are calculated down the columns, then comparisons should be made
across
B. If the percentages are calculated across the rows, comparisons should be made down the
columns
C. Both a and b are correct
D. Neither a nor b is
Ans: C
Explanation: Question Type: Moderate
correct
Ans: D
Explanation: Question Type: Moderately Easy
3. Long-term
Ans: B
Explanation: Question Type: Moderately Easy
4. _________
B.
Flexibility
C.
D. Kaizen
Ans: B
Explanation:
Process benchmarking
Ans: C
Explanation: Question Type: Moderate
7. Which of the following innovations in quality management was developed in the United States?
A. quality circles
Ans: D
Explanation: Question Type: Difficult
8. Which of the following manufacturing activities is value-added?
setup
process
C. calibration
D. inspection
A.
B.
Ans: B
Explanation: Question Type: Easy
9. If data are plotted over time, the resulting chart will be a
run chart
histogram
C. pareto chart
D. poisson distribution
A.
B.
Ans: A
Explanation: Question Type: Moderately Easy
10. The roles and responsibilities of a process improvement team should be established by which of the fo llowing
company authorities?
Ans: D
Explanation: Question Type: Moderately Easy
11. Which of the following pairs of measures is most useful for indicating the overall state of a process?
A. Conformance to specifications and cost of quality
B. Conformance to specifications and statistical control
C.
Ans: B
Explanation: Question Type: Moderate
12. Before selecting a supplier as a partner, a customer should do which of the following first?
A. Conduct supplier surveys
B. Define its own needs
C. Determine which suppliers are industry leaders
D. Get feedback from employees about how various suppliers are performing
Ans: B
Explanation: Question Type: Moderate
13. Which of the following should be included during the planning stage for quality training?
A. Establishing specific training quotas
Ans: D
Explanation: Question Type: Moderate
14. It is not necessary to correct performance when it
A. causes a safety problem
Ans: D
Explanation: Question Type: Moderate
15. Which of the following departments provides services primarily to external customers?
A. Human resources
B. Purchasing
C. marketing
D. Manufacturing
Ans: C
Explanation: Question Type: Moderately Easy
16. To determine who the customers are for a specific process, it would be most useful to create a
A. Pareto chart
B. flow diagram
C. cause and effect diagram
D. scatter diagram
Ans: B
Explanation: Question Type: Difficult
17. Which of the following information would be most useful in performing SWOT analysis
A. The experiences of cross functional team
Ans: D
Explanation: Question Type: Moderate
18. A production line uses signs at specific points on the line to indicate when components or raw materials need
Ans: A
Explanation: Question Type: Moderately Easy
19. To be effective, a companys strategic quality plan must be
A. developed by representatives from all levels of the company
B. free of cost and profit considerations
C.
an integral part of the overall company business plan
D. the foundation of the companys quality manual
Ans: C
Explanation: Question Type: Moderate
20. In order for quality to be integrated effectively, a companys objectives must be
A. displayed in all work areas
B. based on alternative uses of available resources
C.
derived from the corporate strategic plan
components?
A. Performing on-site quality system surveys at each prospective suppliers facilities
B. Requiring copies of each prospective suppliers quality manual
C. Having each prospective supplier perform a self-survey
D. Evaluating sample products from each prospective supplier
Ans: A
Explanation: Question Type: Moderate
22. Which of the following is NOT an appropriate goal for a program that is designed to provide quality
education to managers?
A. Develop an understanding of the fundamentals of quality
B.
Integrate quality into the decision-making process
C. Define the chain of command for developing quality procedures
D.
Ans: C
Explanation: Question Type: Moderate
23. According to ISO 9000, the activities that establish the objectives and requirements for quality and for the
Ans: B
Explanation: Question Type: Moderate
24. A batch of product that is otherwise ready for shipment does not meet 100% of the customers
specification. In this situation, which of the following actions by the quality manager would NOT be
appropriate?
A. Segregate and ship that portion that meets the specifications
B. Initiate a request for deviation and ship the product.
C. Submit the situation to the materials review board
D. Contact the customer to request a deviation
Ans: B
Explanation: Question Type: Moderate
25. Which of the following is a good tool for planning cycle-time reduction and concurrent operations?
A. A timeline
B. A Pareto diagram
C. An and R chart X
D. A PERT chart
Ans: D
Explanation: Question Type: Difficult
26. All of the following are benefits of having the president of an organization lead an audit EXCEPT
A. increased understanding by the president of the organizations state of affairs
B. improved motivation of subordinates through personal participation by the president
C.
improved human relations between the president and the subordinates
D.
Ans: D
Explanation: Question Type: Moderately Easy
27. In the development of customer-survey questionnaires, the most important design feature is
A. relating the questions to a specific product
B.
Ans: C
Explanation: Question Type: Moderate
29. An internal quality audit should be designed primarily to answer which of the following questions?
A. Is the process effective?
B. What is the degree of management compliance?
C. How can the process be made more efficient?
D. What is the level of compliance?
Ans: D
Explanation: Question Type: Easy
30. In order to be successful, a change agent in a company should do which of the following?
A. Understand and respect peoples needs
B.
Disregard previous unsuccessful efforts to transform the company
C. Maintain allegiance to the traditions and image of the company
D. Keep potentially painful change quiet until it must be communicated
Ans: A
Explanation: Question Type: Moderate
31. The most important aspect to remember when developing a training program is
A. whats being taught
B. (A)
product must
A. be inexpensive to operate and maintain
B. be able to perform multiple functions
C.
be highly reliable and easy to use
D. have multiple quality characteristics
Ans: D
Explanation: Question Type: Moderate
33. All of the following are direct, internal customers of an organizations purchasing manager (PM)
EXCEPT the
A. organizations purchasing agents
B. CEO of the PMs organization
C. manufacturing department manager
D. individuals in the PMs work group
Ans: B
each employees
A.
Ans: D
Explanation: Question Type: Easy
35. Which of the following should happen first when implementing a total quality management (TQM) process?
A. Assigning team goals
B. Developing strategies
C. Constructing a mission statement
D. Making organizational changes that support TQM
Ans: C
Explanation: Question Type: Easy
36. During the quality planning stage, purchasing agents should do which of the following?
A. Survey internal customers to ensure that service is not impaired by changes in suppliers
B. Define product requirements and associated supplier quality activities
C. Use certified suppliers only
D. Ensure that suppliers have a quality system and emphasize continuous improvement
Ans: B
Explanation: Question Type: Moderately Difficult
37. Which of the following groups should have the primary role in establishing an organizations quality
policies?
A.
All employees
B. Middle managers
C. The quality council
D. The quality department
Ans: C
Explanation: Question Type: Moderate
38. Who should evaluate the performance of a quality improvement team leader?
A. Team members
B. Champion
C. Companys general manager
D. Other team leaders
Ans: A
Explanation: Question Type: Difficult
39. According to Juran, anyone is a customer of a product or service if that person
A. purchases it
B.
uses it
C. is affected by it
D.
produces it
Ans: C
Explanation: Question Type: Easy
40. During the course of project implementation, any problems or issues that arise should be
A.
B.
43. Which of the following is an inherent advantage of using company -wide quality management in the
data collection
C.
stratification
D. customer classification
Ans: C
Explanation: Question Type: Difficult
45. Continuous sampling plans are best used for
A.
B.
C.
just-in-time lots
D. customer-returned material
Ans: A
Explanation: Question Type: Moderate
46. Training for quality improvement teams should emphasize that facilitators are
A.
team members of the project and should get into the substance of the project
team members only if the other team members encourage involvement in the
substance of the project
D. not team members and should not get into the substance of the project
Ans: D
End-of-training test
Ans: C
Explanation: Question Type: Moderate
48. Which of the following activities can help a newly formed team determine the scope of a project?
A.
Warm-up exercises
B.
Charter development
C. Consensus building
D. Role-playing
Ans: B
Explanation: Question Type: Moderately Easy
49. The primary reason for including quality responsibilities in all job descriptions for an organization is to
A. reinforce the need for every employee to contribute to the quality effort
B. decrease the need for outgoing inspections
C. reduce in-process inspections and rework
D.
Ans: A
Explanation: Question Type: Moderate
50. Which of the following is the LEAST important approach for a customer-focused organization to take?
A. Urging its employees to do it right the first time
B. Establishing a council that includes customers
C. Implementing team-building throughout the organization
D. Establishing process controls
Ans: A
Explanation: Question Type: Moderately Easy
51. Which of the following actions is NOT used to reduce process cycle time?
A. Analyzing current processes
53.
A.
Ans: A
Explanation: Question Type: Moderately Easy
54.
A.
Ans: D
Explanation: Question Type: Easy
55.
Ans: C
Explanation: Question Type: Moderate
56.
A.
Time consuming
B.
Ineffective
Ans: C
Explanation: Question Type: Easy
57.
A.
Ans: A
Explanation: Question Type: Moderate
58.
A.
C.
Internal is better
D. None
of the above
Ans: A
Explanation: Question Type: Moderately Difficult
59.
Ans: C
Explanation: Question Type: Difficult
60.
A.
Ans: B
Explanation: Question Type: Moderate
Benchmarking breeds
Innovation
B. Copying attitude
61.
A.
Technology
D. New ideas
C.
Ans: B
Explanation: Question Type: Moderately Difficult
62.
A.
WHO
ISRO
D. NASA
B.
C.
Ans: A
Explanation: Question Type: Moderately Difficult
63.
A.
Ans: A
Explanation: Question Type: Difficult
64.
A.
Ans: B
Explanation: Question Type: Moderate
65.
Ans: C
Explanation: Question Type: Moderately Difficult
66.
A.
Ans: D
Explanation: Question Type: Moderately Difficult
67.
C.
D. Environmental management
Ans: D
Explanation: Question Type: Moderately Difficult
68.
69.
A.
Ans: A
Explanation: Question Type: Moderately Difficult
70.
A.
D. All
of the above
Ans: D
Explanation: Question Type: Moderately Difficult
71.
Which of the following is a tool that gathers a large amount of data and organizes the data?
Pareto diagram
A.
B.
C.
Affinity diagram
Control chart
D. None
of the above
Ans: B
Explanation: Question Type: Difficult
72.
A.
B.
Quality assessment
C.
FMEA intended to
A.
B.
C.
D. All
of the above
Ans: D
Explanation: Question Type: Moderately Difficult
74.
A.
Design FMEA
B.
Process FMEA
C.
System FMEA
D. All
of the above
Ans: D
Explanation: Question Type: Moderate
75.
The process of keeping the current plant and equipment at its highest productive level is
A.
B.
Failure analysis
C.
D. None
of the above
Ans: C
Explanation: Question Type: Moderately Easy
76.
A.
Predictive maintenance
B.
Preventive maintenance
C.
Productive maintenance
D. None
of the above
Ans: B
Explanation: Question Type: Difficult
77.
C.
Process sheets
D. None
of the above
Ans: B
Explanation: Question Type: Moderate
78.
A.
Project team
B.
Manufacturing team
Quality team
C.
D. All
of the above
Ans: A
Explanation: Question Type: Moderately Difficult
79.
Brainstorming means
A.
Mind oscillations
B.
Sharing ideas
C.
Clarity of thought
D. None
of the above
Ans: B
Explanation: Question Type: Easy
80.
A.
Population
C. Sample
B.
D. All
of the above
Ans: A
Explanation: Question Type: Moderately Difficult
Which of the following describes how the data are spread out or scattered on each side of the
central value?
81.
A.
Scatter diagram
B.
Sample
Measures of dispersion
C.
D. None
of the above
Ans: C
Explanation: Question Type: Difficult
82.
Ans: A
Explanation: Question Type: Moderate
83.
B.
C.
Ans: C
Explanation: Question Type: Moderate
The statistically based tools are used extensively to gather and analyze data are referred to as
_____ while the seven management and planning tools are been referred to as
A. measurement tools; analysis tools
85.
Ans: D
Explanation: Question Type: Difficult
_____ are obtained by counting or from some type of visual inspection while _____ are
collected by numerical measurement on a continuous scale.
A. Attribute data; variable data
B. Constant data; continuous data
C. Specific data; variable data
D. a.
Universal data; control data
86.
Ans: A
Explanation: Question Type: Difficult
In the _____ system, upstream suppliers do not produce until the downstream customer
signals a need for parts.
A. kaizen
B. reduced handoff
C. standardized work system
D. pull production
87.
Ans: D
Explanation: Question Type: Moderately Difficult
88.
A.
discrete; continuous
B. historical; progressive
C.
quantifiable; nonquantifiable
D.
competitive; generic
Ans: D
Explanation: Question Type: Moderately Difficult
89.
A.
Ans: B
Explanation: Question Type: Moderately Difficult
_________ refers to the ability to adapt quickly and effectively to changing requirements.
Best practices
B. Flexibility
C. Process benchmarking
D. Kaizen
90.
A.
Ans: B
Explanation: Question Type: Moderately Difficult
91.
kaizen
a breakthrough
C. a real solution
D. a leap forward
A.
B.
Ans: B
Explanation: Question Type: Moderately Easy