Survey

On
Awareness Of BAJAJ CAPITAL LIMITED &
Investment Pattern Of People Of Varanasi
City.

FOR

PARTIAL

FULLFILLMENT

OF

PGDM

UNDER
COMPILED BY:
SUPERVISION
NAME
SR.
**** PGDM-

THE
OF:
Prof.

Collage Name
TABLE OF CONTENTS
Acknowledgement --------------------------------2
Declaration -------------------------------------3
Preface ----------------------------------------4
Research Objectives ------------------------------5
Research Methodology and Design -------------------6
Introduction ------------------------------------8
Data Analysis and Interpretation -------------------57
Findings ---------------------------------------72
Conclusions -------------------------------------75
Limitations -------------------------------------77
Suggestions ------------------------------------78
Bibliography ------------------------------------79
1

 Annexure --------------------------------------80

ACKNOWLEDGEMENT
No gain without pains is a common saying. Gratitude is the hardest
of emotion to express and often does not find adequate words to
convey. Therefore, a Survey Project Report is not an effort of a
single person but it is a contributory effort of many hands and
brains. So, I would like to thanks all those who have helped me
directly or indirectly during my Survey Project.
With an ineffable sense of gratitude I take this
opportunity to express my deep sense of
indebtness to
for allowing me to carry out this survey work.
I am also thankful to ******name of ur metor
(both, of collage & bajaj capital)***** for his keen interest,
constructive criticism, persistent encouragement and untiring
guidance throughout the development of the project. It has been my
great privilege to work under his inspiring and provoking guidance.
I would like to thank all my teachers,
staff members, and Library members for their valuable advice and
guidance which help me to make this report effective, interesting
and purposeful.
I AM also thankful to the consumers for being
a source of information in providing me the correct and the fact
data.

DECLARATION
------------------------------------------------------------------------------------------------------------

I hereby declare that the information presented

here is correct to the best of my knowledge. Also, the
report presented has not been published anywhere .

Place :

DATE :

PREFACE
------------------------------------------------------------------------------------------------------------

It is great honour to work on the project assigned to me

and to prepare a report on this.
In the presented report the introduction of BAJAJ
CAPITAL, which is a well known and a leading Broker
company dealing with Insurance Policies, Mutual Fund,
Deposits etc of Companies, is given in detail which will help
the reader to make a clear figure of it in mind.
The topic assigned to me was a very challenging one and
after a hard work in collecting the data & analysis, I have
reached to the conclusion which is very clearly shown in the
report presented.
It was not an easy job to work on it and this was possible
only with the great help and guidance of my mentor ****Mr.
name of ur mentor ********who guided me to the right path
in each and every problem came in front. Help of other
possible sources has also been taken.

It is request to the respected readers to give their views

and suggestions regarding this project and will be honoured,
which will definitely help me on my next task.
Thanking you.

RESEARCH OBJECTIVES
------------------------------------------------------------------------------------------------------------

The survey was conducted with following objectives: To know awareness of Investors in Varanasi City regarding
Bajaj Capital.
To know awareness of Investors in Varanasi City regarding
Products & Services Provided by Bajaj Capital.
To know the satisfaction level of customers of Bajaj Capital
regarding No(s) & Locations of its Branches in Varanasi City &
the formalities required by Bajaj Capital For selling a Financial
Product.
To know the customers Satisfaction regarding Charges applied
by Bajaj Capital & Customer Care Services provided by Bajaj
Capital.
To know the customers Overall Satisfaction Regarding Bajaj
Capital.
To know the investors investment pattern
Investment Options available in the market.

in

different

 To know the Objective of Investors behind their investment &

Parameters which they consider before investment.
To know the Investment Pattern of Investors in Varanasi City
(Their annual Investment amount & Investment Period).

RESEACH METHODOLOGY
Significance of study: - The study signifies a survey on

Awareness Of BAJAJ CAPITAL LIMITED & Investment Pattern of

People of Varanasi City.

SAMPLE UNIT:- Investors residing in Varanasi City.

Sample Size: - The sample size taken to conduct the survey was
100 in numbers.

Selection of study area: - The survey has been carried out in

Varanasi City.

Data Collection Method: - The collected data is primary in

nature. i.e. the first hand data , as there is a better scope of
getting required information and also it is in the form that we want.
For the purpose of collecting data, questionnaire method was
adopted.
1. Closed Ended Questions
Dichotomous Questions
Multiple Choice Question
6

2. Open - Ended Question

Sampling Technique: - Since, the size of the universe is quite

large, so relatively small group of individuals from the universe is
selected which is also good enough to represent the entire universe.
In
my
survey
report,
I
followed
the
non-probabilistic
CONVENIENCE Sampling & SIMPLE RANDOM Sampling as the
selection was done according to the researcher convenience, and
each and every element of universe was not given equal chance of
being selected in sample.

Measurement & Scaling Techniques Sampling: - I have used

Summated Scales (or Likerttype scales) for knowing the satisfaction
level of consumers.

Research Design: - To know about the present condition and

status regarding particular item or group of items, descriptive
research is conducted. The descriptive research is description of the
state of affairs as it exists at present.

As the result we were required in analytical form. The survey was

conducted using questionnaire method. By using this method we found
the present situation and the findings and its analysis is described in
the further parts.
7

INTRODUCTION
HERE YOU HAVE TO GIVE
WEBSITE..

DETAILED

INFORMATINS ABOUT BABAJ CAPITAL FROM ITS

REPORT ME JAHA-JAHA ************ HE WAHA APANE HISAB SE CHANGES KAR LENA AUR PURA
RAPORT PAD KE DEKH LENA KI SAB OK HE YA KAHI, JESE SPELIG MISTAKES HE YA NAHI.

1) Do you know about Bajaj Capital?

Yes

No

INTERPRETATION:
74% Respondents out of 100 Respondents, know about Bajaj Capital. It means
that most of the respondents are aware of Bajaj Capital.
9

a) If yes, how do you come to know about Bajaj Capital?

News Paper
Television

Banners
Magazines
Others ( Radio, CAs etc.)

INTERPRETATION:
10

Most of the respondents know about Bajaj Capital through News Paper, Followed
by Television & Banners.

2) Which of the following Products provided by Bajaj Capital

you are aware of?
Company Fixed Deposit
General Insurance
Post Office Deposits

Company Bond
Life Insurance Products
Pension Schemes
Mutual Funds
Tax Saving Schemes Initial Public Offers

INTERPRETATION:
In investors awareness regarding products provided by Bajaj Capital, Life
Insurance Products stands at 1st position followed by Mutual Funds , Companies
Fixed Deposit & General Insurance. Companies Bonds & Tax Saving Schemes
11

stand jointly at 5th position. Pension Schemes, IPO(s) & Post office deposits
stands at 7th, 8th & 9th position respectively.

Note: Responses of 74 Respondents (those who know about Bajaj Capital) have
been considered for the above Question.

3) Which of the following Services provided by Bajaj Capital you are

aware of?
Financial Planning
Portfolio Management
Free Money Multiplying Magazine to client

Instra alert Services

INTERPRETATION:
Most of the respondents know about the Financial Planning Services Provided
by Bajaj Capital, Followed by Services Like Portfolio Management, Intra Alert
services & Free Financial Magazine.

12

Note: Responses of 74 Respondents (those who know about Bajaj Capital) have
been considered for the above Question.

4) Do you Know where the Branch of Bajaj Capital is located in

Varanasi City?
Yes

No

Yes

No

60

14

INTERPRETATION:
60 (81%) Respondents out 74 Respondents (who know about Bajaj Capital), know
about the location of the branch of Bajaj Capital in Varanasi City. So it can be
13

said that most of the respondents know about the location of the Branches of
Bajaj Capital in Varanasi City.

Note: Responses of 74 Respondents (those who know about Bajaj Capital) has
been considered for the above Question.

5) Have you Invested through Bajaj Capital?

Yes

No

Overall Investors
Included in Survey

Total
Respondents who have
invested through Bajaj
Capital
Percentage of
Respondents, invested
through Bajaj Capital

100
24

24%

Respondents who Know

about Bajaj Capital

Respondents who know

about the location(s) of
Branches of Bajaj
Capital in Varanasi

74
24

60
24

32%

40%

14

INTERPRETATION:
Only 40% Respondents out of 60 Respondents who know the location of branch
of Bajaj Capital in Varanasi have invested through Bajaj Capital. It shows that
Bajaj Capital needs to strengthen its customers Base.

a) How do you rate the formalities fulfilled by you while investing

through Bajaj Capital?
Highly Dissatisfactory

Dissatisfactory

Fair

Satisfactory

Highly Satisfactory

INTERPRETATION:
15

20 (83%) Respondents out of 24 Respondents are satisfied with the formalities

requirement of Bajaj Capital. So it can be said that Most of the respondents
are satisfied with the formalities requirement of Bajaj Capital for Selling a
Financial Product.

b) How do you rate the No(s) & Location(s) of Branches of Bajaj

Capital in Varanasi?
Highly Dissatisfactory

Dissatisfactory

Fair

Satisfactory

Highly Satisfactory

INTERPRETATION:
16

Only 9 (37%) Respondents out of 24 are satisfied with the No(s) & location(s)
of Branches of Bajaj Capital in Varanasi City & remaining 15 Respondents are
not satisfied with it. It means that Bajaj Capital needs to increase the Number
of its branches in Varanasi City.

c) How do you rate the Charges applied by Bajaj Capital with

respect to its services?
Highly Dissatisfactory

Dissatisfactory

Fair

Satisfactory

Highly Satisfactory

INTERPRETATION:
17

15 (62%) Respondents out of 24 have said that Charges applied by Bajaj Capital
against their Services are nominal whereas 9 Respondents are dissatisfied with
the Charges applied by Bajaj Capital. So it can be said that Charges applied by
Bajaj Capital are Fair as its people general tendency that they dont like to pay
charges.

d) How do you rate the Customer Care services Provided by Bajaj

Capital?
Highly Dissatisfactory

Dissatisfactory

Fair

Satisfactory

Highly Satisfactory

INTERPRETATION:
18

19 (79%) out of Respondents out of 24 Respondents are Satisfied with the

Customer Care Services of Bajaj Capital. Only 5 Respondents Out of 24
Respondents are dissatisfied with the Customer Care Services of Bajaj Capital.
So it can be said that most of the Respondents are satisfied with the Services
provided by Customer Care Unit of Bajaj Capital.

e) What is your Overall Satisfaction Regarding Bajaj Capital?

Highly Dissatisfactory

Dissatisfactory

Fair

Satisfactory

Highly Satisfactory

INTERPRETATION:
19

83% Respondents (20 out of 24 Respondents) are Satisfied with the over all
services & performance of Bajaj Capital. Only 17% are dissatisfied with Bajaj
Capital.

6) Where you have invested your Money?

Mutual Funds

Fixed Deposit

Stock Market

Life Insurance Any Other

INTERPRETATION:
Most of the Respondents have invested their money in Life Insurance followed
by fixed deposit & Mutual Fund. Only 18 % Respondents Have invested in Stock
Market & 9 % in Other Options like Real Estate, Bonds, debenture etc. This
20

shows that Most of the Investors in Varanasi City are Risk Averse not Risk
Takers.

7) Please Rank the following parameters which you consider before investing?
Tax Saving

Life Cover

Liquidity

Return

Low Risk

INTERPRETATION:
Most of the Respondents consider Life Cover Before investment Followed by
Return. Parameters like Low Risk, Tax Saving & Liquidity Stands at 3rd,
4th & 5th positions regarding investors consideration before Investment. It again
21

shows that most of the investors in Varanasi City are Risk Averse not Risk
takers.

NOTE: In the analysis of above question I have given points to the Ranking Positions as Following:Rank 1= 10 points

Rank 2= 8 points

Rank 3= 6 points

Rank 4= 4 points

Rank 5= 2 points

8) What are your Objective(s) behind your Investment?

(Please Tick)
Tax Saving

Future Provision

Life Cover

Liquidity

Return Any Other

INTERPRETATION:
Most of the Respondents have said that life Cover is their Prime Objective
behind their Investment followed by Returns & Future Provisions. Tax
Saving, Liquidity & Other Objectives Stands at 4th, 5th & 6th positions
22

respectively. It again shows that most of the investors in Varanasi City are Risk
Averse not Risk takers.

9) How you have invested?

Through Agents

Through Advisory Companies

By Yourself

INTERPRETATION:
38% of Respondents have invested through Agents (basically Insurance Agents)
while 32% have invested by themselves (basically invested in stock market & in
23

fixed Deposits). Only

Companies.

30%

Respondents

have

Invested

through

Advisory

10) What amount do you invest annually?

Less Than 25,000 25,000 -50,000

50,000-1,00,000 1,00,000-1,50,000

More Than 1,50,000

INTERPRETATION:

24

52% Respondents invest less than 25,000 annually followed by 29 % Respondents

who invest within the range of 25,000-50,000.Only 19% Respondents use to
invest more than 50,000 annually. This shows that most of the investors in
Varanasi City are Small Investors.

11) For what time period you invest?

Less than 6 Months

6 Months-1 Year

1-5 years 5-10 years More than 10 years

INTERPRETATION:
38% Respondents have invested their money for 1-5 Years, followed by 24%
Respondents who have invested their money for 5-10 years. These investors
have invested their money basically in Life Insurance (ULIP Products) & fixed
25

Deposits. 20% Respondents have invested their money for less than 1 year.
These investors have invested their money basically in Stock market. Only 18%
Respondents have invested their money for more than 10 years. These investors
have invested their money basically in Life Insurance (Traditional Products) &
Real Estate.
It shows that most of the investors in Varanasi City are Medium Term & Long
Term Investors.

ANALYSIS OF THE FINDINGS

74% Respondents out of 100 Respondents, know about Bajaj Capital. It

means that most of the respondents are aware of Bajaj Capital.

Most of the respondents know about Bajaj Capital through News Paper,

Followed by Television & Banners.

In investors awareness regarding products provided by Bajaj Capital, Life

Insurance Products stands at 1st position followed by Mutual Funds ,

Companies Fixed Deposit & General Insurance. Companies Bonds & Tax
Saving Schemes stand jointly at 5th position. Pension Schemes, IPO(s) &
Post office deposits stands at 7th, 8th & 9th position respectively.

Most of the respondents know about the Financial Planning Services

Provided by Bajaj Capital, Followed by Services Like

Management, Intra Alert services & Free Financial Magazine.

Portfolio

60 (81%) Respondents out 74 Respondents (who know about Bajaj Capital),

know about the location of the branch of Bajaj Capital in Varanasi City.
So it can be said that most of the respondents know about the location of
the Branches of Bajaj Capital in Varanasi City.

26

ANALYSIS OF THE FINDINGS

Only 40% Respondents out of 60 Respondents who know the location of

branch of Bajaj Capital in Varanasi have invested through Bajaj Capital.

It shows that Bajaj Capital needs to strengthen its customers Base.

20 (83%) Respondents out of 24 Respondents are satisfied with the

formalities requirement of Bajaj Capital. So it can be said that Most of

the respondents are satisfied with the formalities requirement of Bajaj
Capital for Selling a Financial Product.

Only 9 (37%) Respondents out of 24 are satisfied with the No(s) &

location(s) of Branches of Bajaj Capital in Varanasi City & remaining 15

Respondents are not satisfied with it. It means that Bajaj Capital needs
to increase the Number of its branches in Varanasi City.

15 (62%) Respondents out of 24 have said that Charges applied by Bajaj

Capital against their Services are nominal whereas 9 Respondents are

dissatisfied with the Charges applied by Bajaj Capital. So it can be said
that Charges applied by Bajaj Capital are Fair as its people general
tendency that they dont like to pay charges.

19 (79%) out of Respondents out of 24 Respondents are Satisfied with

the Customer Care Services of Bajaj Capital. Only 5 Respondents Out of

24 Respondents are dissatisfied with the Customer Care Services of Bajaj
Capital. So it can be said that most of the Respondents are satisfied with
the Services provided by Customer Care Unit of Bajaj Capital.

27

ANALYSIS OF THE FINDINGS

83% Respondents (20 out of 24 Respondents) are Satisfied with the over

all services & performance of Bajaj Capital. Only 17% are dissatisfied
with Bajaj Capital.

Most of the Respondents have invested their money in Life Insurance

followed by fixed deposit & Mutual Fund. Only 18 % Respondents Have

invested in Stock Market & 9 % in Other Options like Real Estate, Bonds,
debenture etc. This shows that Most of the Investors in Varanasi City
are Risk Averse not Risk Takers.

Most of the Respondents consider Life Cover Before investment Followed

by Return. Parameters like Low Risk, Tax Saving & Liquidity

Stands at 3rd, 4th & 5th positions regarding investors consideration before
Investment. It again shows that most of the investors in Varanasi City
are Risk Averse not Risk takers.

Most of the Respondents have said that life Cover is their Prime

Objective behind their Investment followed by Returns & Future

Provisions. Tax Saving, Liquidity & Other Objectives Stands at 4th,
5th & 6th positions respectively. It again shows that most of the investors
in Varanasi City are Risk Averse not Risk takers.

28

ANALYSIS OF THE FINDINGS

38% of Respondents have invested through Agents (basically Insurance

Agents) while 32% have invested by themselves (basically invested in stock

market & in fixed Deposits). Only 30% Respondents have Invested through
Advisory Companies.

52% Respondents invest less than 25,000 annually followed by 29 %

Respondents who invest within the range of 25,000-50,000.Only 19%

Respondents use to invest more than 50,000 annually. This shows that
most of the investors in Varanasi City are Small Investors.

38% Respondents have invested their money for 1-5 Years, followed by

24% Respondents who have invested their money for 5-10 years. These
investors have invested their money basically in Life Insurance (ULIP
Products) & fixed Deposits. 20% Respondents have invested their money
for less than 1 year. These investors have invested their money basically
in Stock market. Only 18% Respondents have invested their money for
more than 10 years. These investors have invested their money basically
in Life Insurance (Traditional Products) & Real Estate.It shows that most
of the investors in Varanasi City are Medium Term & Long Term
Investors.

29

CONCLUSION
SWOT

Analysis

OF

BAJAJ CAPITAL

******* dp moadify it if u think there can be some chages********

STRENGTHS

Very Strong Brand Image

Low Charges.
Well diversification of products
(ex. Life insurance products of
different companies, Mutual
funds, deposits etc.)
Very Good Customer Care Unit.

OPPORTUNITIES

Large Untapped Market.

Opportunity to educate investors

about their products & inspire them
to invest more & encourage others.
Good Opportunity to Cash its Brand
Image and People Trust.

WEAKNESSES

Only One branch in Varanasi

City.
Weak Advertisement Policies.
****************Give some
weakness according to ur
perception.

THREATS
Presence of very strong competitors
Like *give name(s) of some
competitors name..**.
Aggressive marketing by competitors.
Various investment Schemes with high
returns.

30

CONCLUSION
Most of the respondents are aware of Bajaj Capital & they know about Bajaj
Capital mainly through News Paper, Television & Banners. Most of them know
about the location of the Branches of Bajaj Capital in Varanasi City.
Most of the respondents are aware that Bajaj Capital provides Life Insurance
Products & Mutual Funds. Few Respondents know that Bajaj Capital provides
Companies Fixed Deposit & General Insurance & Very few Investors know that
Bajaj Capital also provides Companies Bonds, Tax Saving Schemes, Pension
Schemes, IPO(s) & Post office deposits.
Most of the respondents know that Bajaj Capital provides Services like Financial
Planning & Portfolio Management & very few are aware that it also provides
services like Intra Alert services & Free Financial Magazine.
Only 40% Respondents out of 60 Respondents who know the location of branch of
Bajaj Capital in Varanasi (24% of investors out of 100 Respondents) have
invested through Bajaj Capital. Most of the respondents are satisfied with the
formalities requirement of Bajaj Capital & Services provided by its Customer
Care Unit. Some Customers are not satisfied with the charges applied by Bajaj
Capital. Most of the customers are dissatisfied with the No(s) & locations of
Branch/Branches of Bajaj Capital. 83% customers of Bajaj Capital are Satisfied
with the overall Services & performance of Bajaj Capital.
Most of the Respondents have invested their money in Life Insurance, Fixed
Deposits & Mutual Funds. Only 18 % Respondents have invested in Stock Market.
They consider mostly Life Cover as a parameters before investing followed by
Return, Low Risk, Tax Saving & Liquidity. Their Prime Objective behind their
investment is life Cover followed by Returns, Future Provisions, Tax Saving,
Liquidity & some Other Objectives. This shows that Most of the Investors in
Varanasi City are Risk Averse not Risk Takers.
38% of Respondents have invested through Agents, 32% have invested by
themselves & 30% have Invested through Advisory Companies. 81% investors use
to invest less than 50,000 annually. This shows that most of the investors in
Varanasi City are Small Investors.
38% Respondents have invested their money for 1-5 Years, followed by 24%
Respondents who have invested their money for 5-10 years. 18% Respondents
have invested their money for more than 10 years & only 20% Respondents have
invested their money for less than 1 year. It shows that most of the investors
in Varanasi City are Medium Term & Long Term Investors.

31

LIMITATIONS OF THE STUDY

1 There are some small errors (in decimals) because of Rounding
Off.
2 The major difficulty was of language problem. As the
questionnaire was in English, so people were not interested in
filling it. I had to spell out the meaning of what is the question
about.
3

Few people did not have the time to fill up or answer the
Questionnaire.

4 People were also not giving the exact information like, their
monthly income, age and suggestion etc.
5 Few people were not responding as we expect from them and they
were reacting for the survey is conducted for false purpose.
6 They asked for some favor for filling the questionnaire.
7 As the time was less for conducting the survey, so the survey
could not be conducted in a large area.

32

SUGGESTIONS
Good relationships are pivotal to business success. With this organizational objective BAJAJ
CAPITAL should try to maintain a fine balance between high level of customer satisfaction
and the quality of service provided by them but it lacks in some sense. These are the
following suggestions that should be taken care of while upgrading the quality of service by
which they can be able to penetrate more customers.

Suggestions and Recommendations:

1 BAJAJ CAPITL has very good Brand Image and peoples faith (because of
BAJAJ). It should utilize it in a better way to capture more market. There is a
large untapped urban market in Varanasi. They should take initiatives to capture
it.
2 Most of the Investors in Varanasi City are Small & Risk Averse Investors & they
generally invest for Long term & Medium Long Term. So BAJAJ CAPITAL
should include more such Products, which will satisfy their needs in their
Product line.
3 BAJAJ CAPITAL really needs to increase its Number of Branches as it has only
One branch in Varanasi City.
4 BAJAJ CAPITAL NEEDS to improve its Advertisement Policies as most of the
investors are not aware of all the Products & Services Provided by BAJAJ
CAPITAL.
5 BAJAJ CAPITAL should provide training & technical assistance to its Existing
Customers. It will help them to win customer loyalty & encourage them to invest
more through BAJAJ CAPITAL & also they will Encourage Other Investors to
invest through BAJAJ CAPITAL.
6 BAJAJ CAPITAL can attract more Customers by providing Some Special Offers
& Gifts to its Customers with their products.
7 There are many GOOD Professional Institutes (Like SMS, FMS BHU) in
Varanasi City which have extremely good & qualified Freshers. BAJAJ
CAPITAL can higher them at a lower packages (compare to Experience
Professionals). Its will help them to capture more market in Varanasi City. It will
also help them in adverting their company in Varanasi City as most of Freshers
are from Varanasi.
33

BIBLIOGRAPHY
BOOKS:
Research Methodology (Methods and Techniques) C. R. KOTHARI
Methodology of research in social sciences Krishna swami
Churchill & Brown, Basic Marketing Research, Thomas Publications
5th edition
Statistical Method V- S.P. GUPTA

Websites :

***** give the official website of BAJAJ CAPITAL & some other
financial website from where u will take the material for introduction
part****************************************

34

QUESTIONNAIRE
SUBJECT: Awareness

Of BAJAJ CAPITAL LIMITED & Investment

Pattern Of People Of Varanasi City.
Dear Sir/Madam,
I,
student of PGDBM course of
conducting a field survey on people awareness regarding Bajaj Capital
Limited & their Investment pattern in Varanasi City.
This survey is a part of my partial fulfillment of PGDBM
course. Please provide relevant information by filling the questionnaire to
make my survey more comprehensive. All details from your part will not be
disclosed. Do not leave any item.

PERSONAL DETAILS (FOR

CONSUMERS):
NAME :

..

AGE :

..

ADDRESS :

..

CONTACT NO :
OCCUPATION:
SALARY:

.
35

SIGNATURE.

DATE:

1) Do you Know about Bajaj Capital?

Yes
No
a)

If yes, how do you come to know about Bajaj Capital?

News Paper
Banners
Magazines
Television
Others ( Radio, CAs etc.)

2) Which of the following Products provided by Bajaj Capital you are aware of?
Company Fixed Deposit
Company Bond
Life Insurance Products
General Insurance
Pension Schemes
Mutual Funds
Post Office Deposits
Tax Saving Schemes Initial Public Offers
3) Which of the following Services provided by Bajaj Capital you are aware of?
Financial Planning
Portfolio Management
Instra alert Services
Free Money Multiplying Magazine to client
4) Do you Know where the Branch of Bajaj Capital is located in Varanasi City?
Yes
No
5) Have you Invested through Bajaj Capital?
Yes
No
a) How do you rate the formalities fulfilled by you while investing through Bajaj Capital?
Highly Dissatisfactory
Dissatisfactory Fair
Satisfactory
Highly Satisfactory
b) How do you rate the No(s) & Locations of Branches of Bajaj Capital in Varanasi?
Highly Dissatisfactory
Dissatisfactory Fair
Satisfactory
Highly Satisfactory
c) How do you rate the Charges applied by Bajaj Capital with respect to its services?
Highly Dissatisfactory
Dissatisfactory Fair
Satisfactory
Highly Satisfactory
d) How do you rate the Customer Care services Provided by Bajaj Capital?
Highly Dissatisfactory
Dissatisfactory Fair
Satisfactory
Highly Satisfactory
e) What is your Overall Satisfaction Regarding Bajaj Capital?
Highly Dissatisfactory
Dissatisfactory Fair
Satisfactory
6) Where you have invested your Money?
Mutual Funds Fixed Deposit
Stock Market

Highly Satisfactory

Life Insurance Any Other

7) Please Rank the following parameters which you consider before investing?
Tax Saving
Life Cover
Liquidity
Return Low Risk
8) What are your Objective(s) behind your Investment? (Please Tick)
Tax Saving Future Provision
Life Cover
Liquidity Return Any Other
9) How you have invested?
Through Agents Through Advisory Companies

By Yourself

10) What amount do you invest annually?

Less Than 25,000 25,000 -50,000 50,000-1,00,000 1,00,000-1,50,000

More Than 1,50,000

11) For what time period you invest?

36

Less than 6 Months

6 Months-1 Year

1-5 years 5-10 years More than 10 years

37