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www.ddls.com.au
Price
3 days
Overview
Learn about ITIL best practices, and earn the internationally recognised ITIL Foundation Certificate in IT Service
Management in 3 days!
ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense
framework for identifying, planning, delivering and supporting IT services to the business.
Our ITIL training teaches the essentials of IT Infrastructure Library (ITIL) and helps you to understand how your
organisation can benefit significantly by applying the ITIL principles to your work environment.
This course also includes the ITIL Foundation Handbook, containing over 300 pages of practical material for reference back
in the workplace.
Examination
This course pricing includes the ITIL Foundation Certificate Exam at the end of day 3 of the course. It is a 60 minute exam,
with 40 multiple choice questions and a pass mark of 65%. Two practice exam papers are provided, and reviewed to assist
in preparation. Additional quizzes will also be available online via our ITIL Portal to assist in revision. The exam is online in
the classroom, and the results will be available immediately.
Successful candidates will be awarded 2 credits towards the ITIL Expert certification.
Industry Association Recognition
It is highly recommended that you spend 2 hours each evening of this course reviewing and consolidating
what you've learned, to be well prepared for the exam.
ITIL is a registered trade mark of AXELOS Limited. The Swirl logo is a trade mark of AXELOS Limited.
Skills Gained
After completing this ITIL training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the
needs of the business, using best practice as a guide.
This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the
service.
This includes activities such as designing of IT Services, Service Level Agreements, Change Management, and managing of Incidents.
Key Topics
Target Audience
All levels of support personnel within an IT Service Management Organisation including:
IT Managers
Prerequisites
There are no pre-requisites for this ITIL training course; however it is assumed that course participants are working or have worked in an IT
environment or equivalent. This course is a pre-requisite for the Intermediate Certificates and the Expert Certificate in IT Service Management.
The supply of this course by Dimension Data Learning Solutions Pty Ltd is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this
course, as enrolment in the course is conditional on acceptance of these terms and conditions.