Академический Документы
Профессиональный Документы
Культура Документы
BY
N.CHERMAARUNA
Register No: 950614631004
CERTIFICATE
Head of the
Department
Internal Examiner
Examiner
External
DECLARATION
Place:
Date:
N.CHERMAARUNA
Reg.No:950614631004
ACKNOWLEDGEMENT
CERTIFICATE
Head of
the Department
Internal Examiner
Examiner
External
Place:
Date:
N.CHERMAARUNA
Reg.No:950614631004
CHAPTER
CONTENTS
CHAPTER-I
1.1
II
CHAPTER-II
2.1
2.2
Industry Profile
ITES
2.3
2.4
SWOT Analysis
3.1
3.2
3.3
3.4
3.5
3.6
Company Profile
About Vilpower Solutions
Vilpower Solutions Team
Infrastructure
Organizational Structure
Human Resource
III
CHAPTER-III
IV
4.1
4.2
4.3
V
5.1
5.2
5.3
CHAPTER-IV
Objectives of the Study
Benefits of the study
Limitation of the Study
CHAPTER-V
Findings of the Study
Conclusion
Bibliography
CHAPTER-I
1.1 INTRODUCTION:
A study on functional areas in the deals with all the functional
departments of the company. All the departments play a vital role in the
company, each department performs separate task but they are inter related with
each other.
In order to make the work efficient the individual should be trained well.
Training is used as atoll for that and training differs based on curriculum and job
profile of each individual. The employees are given training and also motivated
in the organization to do their work very efficiently.
The Industrial training is also helpful to acquire new manipulative skills,
technical knowledge, problem solving approach and helps to have a better
understanding of the organization.
VILPOWER SOLUTIONS is absolutely committed to the southern rural
region which is on a march to prove its identity in outsourcing services in the
surrounding key areas.
True to NASSCOMs presage about the significant growth in BPO
industry, VILPOWER SOLUTIONS works in the process of exploring multiple
new delivery centres across the state in tier 2 & 3 cities meet the growing
demand for BPO services and to provide cost effective and convenient solutions
to meet client requirement To get familiar with the industrial activities and
various functional areas in the Organization. To get industrial exposure to the
real organization setup. To choose the career based on the experience through
internship training program.
CHAPTER-II
INDUSTRY PROFILE
2.1 ITES
The Information Technology-Enabled Services (ITES) industry is defined
as outsourcing of processes that can be enabled with information technology
and covers diverse areas like finance, HR, administration, health care,
telecommunication, manufacturing etc. It provides services that are delivered
over telecom or data network to a range of external business areas.
The growth of ITES has opened windows for job opportunities, service
offerings and foreign investments in India.
BPO
BPO stands for Business Process Outsourcing. Major corporations in the
US and Europe are outsourcing their back office operations to India to save
costs. e.g. employee payroll, data entry, voice calling for back end activities etc.
KPO
Knowledge
Process
Outsourcing describes
the outsourcing of
core
LPO
There is a new addition to the BPO family-legal process outsourcing or
LPO. When it began, LPO consisted of low-end transcription work, but no
longer. LPO now includes a huge range of legal processes, such as patent
application drafting, legal research, pre-litigation documentation, advising
clients, writing software licensing agreements and drafting distribution
agreements.
RPO
RPO stands for Research Process Outsourcing. This is popular in the
biotech industry. Clients outsource their R&D work. This was termed reportedly
by India's biotech queen KiranMazumdar-Shaw.RPO also stands for
Recruitment Process Outsourcing.
.
Procurement BPO
Procurement BPO is transfer of management and execution of one of more
procurement activities, transfer of the entire procurement sub-segments or
transfer of the entire procurement business functions to an external provider. It
offers increased productivity, cost reduction and business transformation to the
client.
India's Potential
The country's strengths in the form of low staff costs, a large pool of
skilled, English speaking workforce, conductive policy environment and
Government support has made India a popular choice for customers seeking
outsourced services. Indian Government is making assiduous effort for
promoting ITES. The country is well positioned to derive benefits from the
ITES market and become a key hub for ITES services.
programs
of
economic
reform
committed
to
reduction and this heralded the golden era for the ITES/BPO
industry and ushered in a slew of inbound/outbound call
centers and data processing centers.
Despite being a fledgling in the global ITES/BPO industry, the Indian
ITES industry recorded a growth rate in excess of 50% in 2002-03. Industry
experts consider this a positive indication of the times to come and a look at the
ranking and the revenue and headcount statistics show the potential of the
industry. The global ITES/BPO industry was valued at around US$ 773 billion
during 2002 and according to estimates by the International Data Corporation
worldwide, it is expected to grow at a Compounded Annual Growth Rate
(CAGR) of 9% during the period 2002-2006.
Future
The India domestic IT and ITES market is expected to cross the
Rs.2,00,000crores (USD 50 billion) mark in 2012 compared to Rs. 90,014
crores recorded in 2007, according to IDC India. This translates into a
compounded annual growth rate (CAGR) of 18.4 per cent in the five-year
period. Together with IT and ITES exports revenue of Rs.3,20,278 crores, the
total IT and ITES industry size will grow to Rs. 5,29,976 crores (USD 132
billion) by 2012, representing a CAGR of 16.5 per cent.
BPO
Business process outsourcing (BPO) is a subset of outsourcing that
involves the contracting of the operations and responsibilities of specific
business functions (or processes) to a third-party service provider. Examples of
such business process outsourcing (BPO) include customer service, web-content
development, back office management and network consultancy etc.
Services by BPO
BPO-An Overview
to outsource their back-office increasingly look for time flexibility and direct
quality control .Business process outsourcing enhances the flexibility of an
organization in different ways:
Most services provided by BPO vendors are offered on a fee-for-service
basis, using business models such as Remote In-Sourcing or similar software
development and outsourcing models This can help a company to become more
flexible by transforming fixed into variable costs. A variable cost structure helps
a company responding to changes in required capacity and does not require a
company to invest in assets, thereby making the company more flexible.
Outsourcing may provide a firm with increased flexibility in its resource
management and may reduce response times to major environmental changes.
Another way in which BPO contributes to a companys flexibility is that
a company is able to focus on its core competencies, without being burdened by
the demands of bureaucratic restraints. Key employees are herewith released
from performing non-core or administrative processes and can invest more time
and energy in building the firms core businesses. The key lies in knowing
which of the main value drivers to focus on customer intimacy, product
leadership, or operational excellence. Focusing more on one of these drivers
may help a company create a competitive edge.
A third way in which BPO increases organizational flexibility is by
increasing the speed of business processes. Supply chain management with the
effective use of supply chain partners and business process outsourcing
increases the speed of several business processes, such as the throughput in the
case of a manufacturing company.
Finally, flexibility is seen as a stage in the organizational life cycle: A
company can maintain growth goals while avoiding standard business
bottlenecks.
BPO therefore allows firms to retain their entrepreneurial speed and
agility, which they would otherwise sacrifice in order to become efficient as
Threats
Risk is the major drawback with Business Process Outsourcing.
Outsourcing of an Information System, for example, can cause security risks
both from a communication and from a privacy perspective. For example,
security of North American or European company data is more difficult to
maintain when accessed or controlled in the Indian Sub-Continent. From a
knowledge perspective, a changing attitude in employees, underestimation of
running costs and the major risk of losing independence, outsourcing leads to a
different relationship between an organization and its contractor.
Risks and threats of outsourcing must therefore be managed, to achieve
any benefits. In order to manage outsourcing in a structured way, maximizing
STRENGTHS
WEAKNESS
To narrow the social and economical gap between rural and urban areas
Women Empowerment
Reverse Migration
To increase the number of Rural Entrepreneurs
Increase the Rural Employment ratio
To reduce the cost of operation
However the growth is small but steady. Only time will tell if
rural BPOs can bring in bigger growth to thousands of smaller
towns in India.
and
non-competitive
to
the
highly
qualified
jobs
conversion,
like
or
Native
jobs
Language
requiring
low
Transcription
or
no
need
or
of
4. Intense Training
As the education levels are low you have to spend much time, resources
and money in getting them trained and workable.
CHAPTER-III
COMPANY PROFILE
3.1 ABOUT VILPOWER SOLUTIONS
VilPower Solutions is a BPO services providing organization founded by
Mr A. Ezhilvanan. It was founded on July of 2010.
The aim of the company is to be reliable, responsive and provide costeffective, timely solution, meeting customer expectation through continuous
process improvement. They provide Business Process Outsourcing (BPO)
services for a variety of industry verticals including government.
VilPower Solutions being a Rural BPO organization at the same time they
set high benchmark on quality and delivery to that of any well established BPO
organization. This is a professionally organized company with the state of art
technology which could meet any type process that the client demands. The
organization selected and trained employees to be industry ready. They can be
easily moulded to the clients process in a short time.
The values of VilPower solutions include Teamwork, Enjoying
Productivity, long-Lasting Relationship, Commitment and Innovation. They
Managing Director
Manager Administration
Manager
Systems & Networks
Manager
Operations
Manager
Human Resources
Process
Manager A
Process
Manager B
Process
Manager C
Process
Manager D
Team Leader
A
Team Leader
B
Team Leader
C
Team Leader
D
Process
Associate
Process
Associate
Process
Associate
Process
Associate
Process
Associate
3.6HUMAN RESOURCES
As human resource is the main basic resource for every organization the
present process associate strength is 124 out of 121, 80% of ladies and 20% of
gents are working in the organisation. In administrative level, there are 13
peoples worked.
SHFT TIMINGS:
The time duration for each shift is Nine hours. In VilPower solutions, per
day there are 2 shifts for labours.
SHIFT :1
8.00A.M
5.00P.M
SHIFT :2
1.00P.M 10.00
P.M
RECRUITMENT PROCESS
The management of HR is an organization is the concerned of the
personnel department. Personal Department helps in attracting, holding,
maintains, planning, utilizing, training, and hiring an effective work place that
will aid in the accomplishment of the firm objectives.
Deputy management representative is the head of the personnel
department. He is responsible for providing good working conditions and more
facilities. Four members are working under him.
In this department they conduct training and allow placement to the
employees.
RECRUITMENT:
For Production department the age limit for recruitment is 18 to 24. In
case of others, age limit may vary according to the designation, educational
qualification of the workers. In this institution the educational qualification of
the workers should be above 8 the standard.
SELECTION:
Particulars
Number
1
2
3
4
Employees
Admin Manager
Operation Manager
Managers
System&
s
111
1
1
1
5
6
7
Network
HR Manager
Process Managers
Public
Relationship
1
3
2
Managers
Total
120
PERCENTAGE ANALYSIS
Percentage analysis is the method to represent raw streams of data as a
percentage (a part in 100 percent) for better understanding of collected data.
PercentageAnalysis=
Numberofemployees
100
Totalsamplesize
SERVICES
The established service of VilPower solutions are better known in the
industry for quality, precision, cost effectiveness and above all, strict adherence
to the time deadline. One of the core strengths of VilPower Solutions is the
passion towards technological advancements and growing along. The clients for
VilPower solutions are Online E-services, SBL and Nine stars.
i) Media Monitoring Services
ii) Data Conversion
iii) Digitalization
iv) Data Entry
v) Data Capture
Output File
DATA CONVERSION
Data conversion is the conversion of computer data from one format to
another.
: PDF File
: Microsoft Office Excel
: Web Link
Project Nature
: Offline
DIGITALIZATION
Conversion services include conversion of all printed books and forms, webbased articles, magazines, paper-based data and manuscripts into electronic
formats such as e-books, e-research papers, e-magazines, e-brouchers and ejournals.
Experience of working with TN government for Digitalization of Printed
Application forms.
Digitalized Conversion of books, magazines and catalogues
E-Publishing (For all popular file formats)
E-Books
E-Research and scholarly papers
E-Brochures and journals
Increased productivity
World-class technology at lower rates
GENEALOGY PROCESS
This Genealogy process is a offline process, in which we have to convert the
Manual Handwritten into Excel Format. It is purely a type writing based work.
Input Files
Output File
: English, Sweedish
HISTORICAL NEWSPAPER
Our Company will receive the files based on CoC concept, in which we
have to separate the articles in Zoning process and have to correct the OCR read
text in Editing for the Headline, Sub headline, By line and Abstract for the
articles.
Mode of Receiving Files
: Web Link
Process Timing
Manual Process
Auto Process
Project Nature
: Online
DATA ENTRY
The process of getting information into a database, usually done by
people typing it in by way of data-entry forms designed to simplify the process.
Usually, the process was transferring written or printed data to process able
form by keying it character by character.
Output File
for registration of new identity card, changes and correction in the existing
identity card.
DATA CAPTURE
Data captureis the process for converting information into a form that can
be handled by a computer.
Input of data not as a direct result of data entry but instead as a result of
performing a different but related activity. Barcode reader equipped
supermarket checkout counters,
For example capture inventory related data while recording a sale. See also data
collection data logging.
Output File
: Online Entry
: Online
This project is same as that of the AIRCEL form filling project that they
are currently doing. They did this online entry for the details of Reliance SIM
card subscribers.
Input Files : Scanned Customer Application Form (JPEG)
Output File : Entry with Online Form Filling Tool
Project Nature
: Online
TRANSCRIPTION PROCESS
In this project, they have converted the Audio content into a text
document. They have received video files of IIT Lectures; based on the
instruction from the clients the output file should be prepared.
Input Files
: Video File
Output File
: Offline
CHAPTER IV
4.1 OBJECTIVES OF THE STUDY
The following are the objectives of the study
To map the employees skills with process of the company.
To find out the process requirement in Vilpower solutions.
Rank the skill sets of all employees in Vilpower solutions.
To identify the grasping power of all employees in Vilpower solutions.
CHAPTER V
5.1 FINDINGS
Majority(46) of the respondents are in the age group of 21-25 years old.
Majority of 50 female employees.
Majority (17) of the respondents are working in historical news paper
process.
Majority(29) of the respondents are having 1-2 years experience.
Majority(26)of the respondents are having medium typing skill.
Majority (25)of the respondents having average knowledge in English.
Majority(25)of the respondents are expertise in computer usage.
Majority(27)of the respondents are medium learners.
Majority (23) of the respondents are delivering the products in 90-95%
quality
Majority (47) of the respondents are comfortable with work shift of 8
AM- 5 PM.
5.3 BIBLIOGRAPHY
WEBSITES
Definition of BPO. (n.d).Retrivedjuly 1, 2014 from
http://www.businessdictionary.com/
History of BPO. (n.d).Retrivedjuly 15, 2014
fromhttp://en.wikipedia.org/wiki/Business_process_outsourcing
Rural BPO. (n.d). Retrived 20, 2014 from http://www.elcot.in/rural_bpo
BOOK REFERENCE
C.B.Memoria,V.S.P.Roa (2012),Personnel Management, Himalaya
Publication House