Do you want to lead a deeply technical and a high performing team of systems analysts

supporting the manageability platforms, tools and self-service experiences required to shift
Microsofts IT application portfolio to private and public cloud? Does the idea of supporting
and optimizing one of the largest IT infrastructures excite you? Are you interested in
working in a global environment? Do you have the passion to match business needs and
engineering solutions with the Operational processes? Do you like to think independently
and come up with innovative solutions, tools and processes that can help solve IT
challenges? If the answer is YES and you have solid written and verbal communications
skills, organizational and collaboration skills, experience in leading and developing people
and you have a strong foundation in Microsoft Server technologies, this team may be the
right organization for you.

Microsoft has been transforming into a devices and services company from a software
organization. The Service Deployment and Operations (SDO) team as a service provider
plays a key role in forming and executing the vision. Moreover, MSIT is deploying the latest
and best cloud technologies in its IT environment. Manageability becomes a key ingredient
to its success.

This position is for a Manageability Manager to support worldwide MSIT Sustained

Engineering and Operations within Service Deployment and Operations, India in the
Infrastructure and Operations IT organization.

This individual will manage a team of 8+ Individuals, who are responsible for escalations in
manageability infrastructure incidents, trend analysis, process improvement, release
documentation, training resources on tools operations and providing proactive remediation
using the tools and techniques available. The role also includes support for manageability
standards and problem management. This role requires collaboration with manageability
architecture and engineering teams across the company to deliver new private and public
cloud services and technologies.

The individual in this role will be responsible for supporting MSITs manageability
infrastructure (200+ servers with Windows platforms), with a focus on the supporting MSIT
core infrastructure which includes supporting an environment that comprises of System
Center Virtual Machine Manager, System Center Operations Manager, System Center
Configuration Manager, System Center Service Manager and System Center Orchestrator.
Desired Competencies and Characteristics: Strong leadership skills, ability to motivate
people to achieve their full potential, ability to address problems and resolve cross-group
conflicts, excellent interpersonal and communication skills, strong process improvement
skills, strong ability to understand complex systems and interfaces, service management
and operational background as well as intermediate resource planning and financial skills

1. Provide and manage 24x7 support (incident management) to manageability platforms

2. Provide problem management support to reduce incidents and increase platform
availability

3. Participate in evaluation of systems, tools and recommend standards

4. Be accountable for building (deploy, configure) and upgrading System Center platforms e.g. SCOM, SCCM, per standards
5. Provide release management in deploying & integrating new technologies, new tools and
processes
6. Develop, test and sustain self-service features and infrastructure automation using
PowerShell and System Center Orchestrator
7. Generate business intelligence required for Engineering and Operations team for
remediation and service improvement
8. Gather input from customers and use that feedback to drive improvements in people,
process (operations) or technology (operations or engineering)
9. Partner with peer operations teams to identify and implement process or solutions which
require cross-team or cross-platform integration
10. Partner with engineer teams to drive improvements into the process or solutions, where
the improvement cannot be achieved by the operations team alone

As a People Manager, below key skills and competencies are required.

Ability to connect with team and translate business vision in to plans, actions.
Drives issues to closure and effectively escalates to obtain the best results.
Passion for driving efficiency and improvements
Transform operational challenges in to service improvement plans.
Influence stakeholders, peers and senior management for right investments.
Constantly challenges team and self for high quality results.
Strong interpersonal skills, with experience of managing customer relationships
Deep understanding of ITIL / other Industry frameworks. Certification would be a plus
Excellent problem solving, interpersonal, presentation and communication skills.
Institute and advocate strong operational/support practices and optimize team
performance
Ability to adapt to new environments and a quick learning curve.
Ability to drive results through resources spread across global teams.
Strong understanding of Microsoft Server technologies including the System Center Suite.