INSIGHT 20 Operators Guide

iNSIGHT 20
tm
Operators Guide
iNSIGHT 20
TM
Operators Guide
Copyright 2009
Scantron Corporation
All rights reserved.
Printed in the United States of America.
For Users in the United States
This equipment complies with the requirements in part 15 of FCC Rules for a Class A computing
device. Operation of the equipment in a residential area may cause unacceptable interference to radio
and television reception requiring the operator to take whatever steps are necessary to correct the
interference.
For Users in Canada
The digital apparatus does not exceed the Class A limit for radio noise emission from digital apparatus
set in the Radio Interference Regulations of the Canadian Department of Communications.
Le prsent appareil numrique nmit pas de bruits radiolectriques dpassant les limites applicables
aux appareils numriques de la classe A prescit dans le rglement sur le brouillage radiolectrique dict
par le Ministre des Communications du Canada.
Trademarks
iNSIGHT, Prosper, ScanFlex, PrintFlex, Scantron DesignExpert, ScanTools, Scantron, and the logo
are trademarks in the U.S. and/or other countries, of Scantron Corporation or its affiliate(s).
NestorReader is a trademark of Nestor, Inc.
Remark Classic OMR is a registered trademark of Gravic, Inc.
Liquid Paper is a registered trademark of Sanford, a division of Newell Rubbermaid.
Tipp-Ex and Wite-Out are registered trademarks of the BIC Group and BIC USA, Inc. respectively.
PostScript is a registered trademark of Adobe Systems, Inc.
Pentium is a trademark of Intel Corporation.
Microsoft, Windows, Windows XP, .NET, and Vista are trademarks or registered trademarks of
Microsoft Corporation in the United States and other countries.
P
Preface
About This Manual
This Operator's Guide is your guide for day to day use of your scanner. It provides
the information you need to handle basic tasks related to scanner operation and
simple maintenance. For information on data collection and document imaging tasks,
consult the iNSIGHT 20 Data Collection and Document Imaging Guide.
Document Organization
This manual is organized as follows:

Chapter 1, iNSIGHT 20 Dual Purpose Scanner, provides an overview of the
iNSIGHT 20 scanners features as well as safety and environmental information.
Chapter 2, Scanner Basics, describes the basics of using your scanner.
Chapter 3, Installation, describes how to install your scanner.
Chapter 4, Maintenance, describes routine cleaning as well as how to replace
parts that may wear out with use.
Chapter 5, Troubleshooting, describes how to go about correcting issues preventing your scanner from operating properly.
Operators Guide
iii
Preface
Chapter 4, Product Support and Services, describes how to get help on the
Web, how to contact Scantron customer support, as well as how to order supplies
and forms.
Related Documentation
This manual is part of a documentation set for the iNSIGHT 20 scanner. The
documentation set provides information on packaging, installation, setup, operation,
and configuration for users and system administrators. The documentation set
consists of the following:
Whats in This Box for the iNSIGHT 20 Scanner (Publication Number 277 160 xxx*)
Quick Start for the iNSIGHT 20 Scanner (Publication Number 277 158 xxx*)
Quick Tips for the iNSIGHT 20 Scanner (Publication Number 277 159 xxx*)
Scantron iNSIGHT 20 Scanner Operators Guide (this manual, Publication Number
277 157 xxx*)
Scantron iNSIGHT 20 and iNSIGHT 30 Scanner Data Collection and Document Imaging
Guide (Publication Number 277 156 xxx*)
ScanTools Plus Users Guide** (Publication Number 203 821 xxx*)
ScanTools Plus Help System** (This documentation is included with the ScanTools software and contains comprehensive information to help you with software
and hardware issues.)
* Where xxx indicates the current revision number.
** This documentation is included only if your scanner came bundled with ScanTools
Plus data collection software.
iv
Scantron iNSIGHT 20 Scanner
T
Table of Contents
Preface
Chapter 1:
iNSIGHT 20 Dual Purpose Scanner
iii
Scanner Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Data Collection Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document Imaging Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Material Safety Data Sheets (MSDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operators Guide
User Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Waste Electrical and Electronic Equipment (WEEE). . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
EMC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Acoustic Emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power System Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2:
Scanner Basics
17
Scanner Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Locking the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Turning the Scanner On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Scanner Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Tilting the scanner body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the Output Tray and Output Tray Extender . . . . . . . . . . . . . . . . . . . . . . 27
Optimal Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Output Tray Extender Flat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Output Tray Extender on Incline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Exit Deflector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Input Tray Side Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
vi
Starting and Stopping the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Document Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Document Imaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Scanning Your Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Automatic Feeding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Single Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Default Lamp Shut Off Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Software Lamp Warm Up and Shut Off Periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 3:
Installation
41
Registering Your Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Product Support and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Selecting a Good Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Attaching the Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Attaching the Output Tray and Output Tray Extender . . . . . . . . . . . . . . . . . . . . . . 45
Attaching the Output Tray (for use in the 25 degree position) . . . . . . . . . . . . . . . . . . 45
Attaching the Output Tray Extender. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Exit Deflector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software. . 48
Connecting the Power Cord to the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Connecting the USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Operators Guide
vii
Finalizing the iNSIGHT 20 Drivers and Scanner Utilities Software Installation . . . . . 55

Getting Ready to Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Step 1: Calibrating Your iNSIGHT 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Step 2: Running the Document Imaging Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Step 3: Installing ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Step 4: Configuring the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Step 5: Running the Data Collection Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installation Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Handling the Recalibrate the scanner Message . . . . . . . . . . . . . . . . . . . . . . . . 75
Uninstalling iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software. . . 76
Uninstalling ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software . . 78
Chapter 4:
Maintenance
81
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Supplies and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Opening and Closing the Scanner Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Running a Transport Cleaning Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Cleaning the Rollers and Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Cleaning the Separator Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Cleaning the Feed Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cleaning the Imaging Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
viii
Cleaning the Ultrasonic Multi-feed Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Removing and Replacing the Separator Module . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Replacing the Separator Module Tires. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Replacing the Pre-Separation Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adjusting the Pre-Separation Roller Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Removing and Replacing the Feed Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the Feed Module Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Chapter 5:
Troubleshooting
111
Indicator Light and Function Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
The Scan Validation Tool Diagnostics Window . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Diagnostics - General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Diagnostics - Component Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Diagnostics - Debug Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Diagnostics - Logs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Chapter 6:
Product Support and Services
Operators Guide
127
ix
Registering Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Printed Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
The Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Internet Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Ordering Forms and Print Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Standard Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Custom Form Design and Other Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Requesting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Before calling: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Appendix A:
Color Options for Data Collection Forms
139
Ink Form Color Options (1 Color). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Pencil Form Color Options (1 Color) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Pencil Form Color Combinations (2 Color) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Pencil Form Color Combinations (3 Color) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Index
x
149
In this chapter:
Scanner Hardware Features . . . . . . . . . . . . . . . . . page 3
Data Collection Features. . . . . . . . . . . . . . . . . . . . page 4
Document Imaging Features . . . . . . . . . . . . . . . . page 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . page 6
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . page 7
Material Safety Data Sheets (MSDS) . . . . . . . . . . page 8
Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . page 9
User Precautions . . . . . . . . . . . . . . . . . . . . . . . . . page 10
Environmental Information . . . . . . . . . . . . . . . . page 11
EMC Statements . . . . . . . . . . . . . . . . . . . . . . . . . page 12
Acoustic Emission . . . . . . . . . . . . . . . . . . . . . . . page 14
Power System Connection . . . . . . . . . . . . . . . . . page 15
Chapter 1:
iNSIGHT 20 Dual Purpose Scanner
Congratulations on your purchase of the
Scantron iNSIGHT 20 Scanner. This scanner
represents the latest in document handling and
scanning technology.
The iNSIGHT 20 scanner can perform both
data collection and document imaging tasks. The
following two sections describe the differences
between these tasks.
Data Collection
Operators Guide
Data collection is the process of reading marks from

printed forms (e.g. surveys, tests, ballots, etc.) and
converting them to ASCII data. The iNSIGHT 20 scanner
precisely scans the sheets for data while your data
collection software (e.g. ScanTools Plus) controls the
scanning process and stores the data that is read. The
1
Chapter 1: iNSIGHT 20 Dual Purpose Scanner
scanner and software work together to read up to 1800

sheets per hour in data collection mode.
The types of data that can be read include written marks
(bubbles, check marks, or tick marks) and software bar
codes. The iNSIGHT 20 scanner with ScanTools Plus
software can also scan grayscale images for digital storage.
In addition, the iNSIGHT 20 can read machine print and
handprint using RealTime Character Recognition software
(available separately).
Document Imaging
Document imaging is the process of scanning and

processing black & white, grayscale, or color images. A
common use of document imaging is digitally storing
documents such as student work, patient records, invoices,
photographs, and more.
The iNSIGHT 20 scanner can effectively transport sheets
of multiple sizes and thicknesses in a single load. The
images are scanned and then processed using the included
Click&Scan software. Using Click&Scan software, you can
select the format of the scanned image (black & white,
grayscale, or color), the resolution, the file type of the
stored image, and the destination of the resulting file.
In document imaging mode, the iNSIGHT 20 scanner
with Click&Scan software can scan up to 1800 two-sided,
color, 200 dpi images per hour.

Scanner Hardware Features
Scanner Hardware Features
Operators Guide
Lightweight and portable

Small 30" x 13" x 10.75" (76 x 33 x 27 cm) operational
and 6.5" x 13" x 9.5" (16.5 x 33 x 24 cm) storage (trays
off) footprints
Tilt feature provides a vertical position for ad-hoc
scanning in a compact footprint and tilt positions for
production scanning
High speed USB 2.0 interface
Ultrasonic multi-feed detection (multi-fed documents
stopped on the bed)
Dual cameras read front and back of sheet
simultaneously
Easy cleaning and maintenance
User replaceable feed and separator modules
Long life, cold cathode fluorescent lamps
Automatic document feeder
40 sheet, 24 lb bond (90 g/m2) paper autofeed input/
output trays
Scans from 9 lb. bond to 110 lb. index (34 - 199 g/m2)
paper
Up to 1800 sheets per hour throughput (in data
collection and document imaging modes)
Recommended daily volume of up to 2000 sheets per
day
Energy star compliant
Weight: 16.5 lbs. (7.5 kg)

Data Collection Features
Data Collection Features

ScanTools Plus data collection software comes bundled
with some iNSIGHT 20 scanners. The following features
apply when using ScanTools Plus software. If using other
data collection software, consult its documentation for
features and limitations.
Image-based data collection

Scanner provides 8-bit, 256 grayscale levels, and 200
dpi images
Handles all common spacings: .166, .166 48 cell, .200
inline, .200 offset, .200 line read*, and .300 line read*
* Skew marks recommended (but optional) for .200
and .300 line read.
Ink and pencil mark detection
Capture, name, and archive image clips (TIFF, JPEG)
Software recognized bar code
Scans lengths from 5.5 to 14 in. (14 to 35.5 cm) and
widths from 2.5 to 8.5 in. (6.4 to 21.6 cm)
Optional RealTime Character Recognition utilizing
NestorReaderTM software allows processing of
machine and hand print data
Ink and pencil form drop out color support (see
Appendix A for a comprehensive list)

Document Imaging Features
Document Imaging Features
Operators Guide
TWAIN driver and Click&Scan document imaging

software included
Scans lengths from 2.5 to 34 in. (6.4 to 86 cm) and
widths from 2 to 8.5 in. (5.1 to 21.6 cm)
Optical resolution at 600 dpi
Output resolutions from 75 to 1200 dpi
Interactive brightness, contrast, and color adjustment
Advanced software image processing including:
automatically detect and straighten, iThresholding,
ATP, auto orientation, background color smoothing,
add or remove borders, auto color detect, and
searchable PDF output
Simultaneous black and white and color, or black
and white and grayscale image output
Save files in TIFF, JPEG, RTF, and PDF
Send documents to file, email, printers, fax printers or
desktop applications

System Requirements
System Requirements
NOTE: The iNSIGHT 20 Drivers and Scanner Utilities
software supports only one scanner connected to the

host computer at a time.
For more information about system requirements for
the iNSIGHT 20 scanner, go to
www.scantron.com/scanners.

Safety Information
Safety Information
Caution: The scanner and power supply must only be used
Operators Guide
indoors in a dry location.

When placing the scanner, make sure that the
electrical power outlet is located within 5 feet (1.52
meters) of the scanner and is easily accessible.
Use only the power supply that was provided with
your Scantron iNSIGHT 20 scanner. Do not
substitute another power supply model or another
manufacturers power supply.

Material Safety Data Sheets (MSDS)

Material Safety Data Sheets (MSDS) for chemical
products are available on the Scantron Support Web site at
www.scantron.com/support. When accessing the
MSDSs from the Web site, you will need the part number
for the part or consumable. See Supplies and
Consumables on page 85 of this guide for a list of
consumables and their part numbers.

Warning Labels
Warning Labels
CAUTION: Moving parts, avoid contact.
CAUTION: Hot surface, avoid contact.
Operators Guide

User Precautions
User Precautions
Users and their employer need to observe the common
sense precautions applicable to the operation of any
machinery. These include, but are not limited to, the
following:
Do not wear loose clothing, unbuttoned sleeves, etc.
Do not wear loose jewelry, bracelets, bulky rings, long
necklaces, etc.
Hair length should be kept short, using a hair net if
needed, or tying long hair up in a bundle.
Remove all loose objects from the area that could be
drawn into the machine.
Take sufficient breaks to maintain mental alertness.
Do not use canned/compressed air for cleaning.
Using compressed air could blow dust into difficult to
clean areas.
Use only the recommended cleaning supplies to
prevent damage to scanner components.
Supervisors should review their practices and make
compliance with these precautions a part of the job
description for operation of the scanner.
10

Environmental Information
Environmental Information
The Scantron iNSIGHT 20 scanner is designed to

meet worldwide environmental requirements.
Guidelines are available for the disposal of
consumable items that are replaced during
maintenance or service; follow local regulations or
contact your local sales agent for more information.
For disposal or recycling information, contact your
local authorities or, in the U.S., visit the Electronics
Industry Alliance Web site at www.eiae.org.
The product packaging is recyclable (although it
should be retained in case the scanner needs to be
shipped for service).
The Scantron iNSIGHT 20 Scanner is Energy Star
compliant.
Waste Electrical and Electronic Equipment (WEEE)

This symbol indicates that when the last user wishes to
discard this product, it must be sent to appropriate
facilities for recovery and recycling. Please contact your
local sales agent for additional information on the
collection and recovery programs available for this
product.
Operators Guide
11

EMC Statements
EMC Statements
United States
Korea
12
This equipment has been tested and found to comply with

the limits for a Class B digital device pursuant to Part 15
of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV
technician for additional suggestions.
Any changes or modifications not expressly approved by
the party responsible for compliance could void the users
authority to operate the equipment. Where shielded
interface cables have been provided with the product or
specified additional components or accessories elsewhere
defined to be used with the installation of the product,
they must be used in order to ensure compliance with
FCC regulation.
As this equipment has obtained EMC registration for
household use, it can be used in any area including
residential areas.

EMC Statements
Japan
Operators Guide
This is a Class B product based on the standard of the

Voluntary Control Council for interference by
information Technology Equipment (VCCI). If this is
used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and
use the equipment according to the instruction manual.
13

Acoustic Emission
Acoustic Emission
Machine Noise Information Ordinance 3, GSGV
The operator-position noise emission value is <70 dB(A).
Maschinenlrminformationsverordnung 3, GSGV
Der arbeitsplatzbezogene Emissionswert betrgt <70
db(A).
14

Power System Connection

This product is also designed for Norwegian IT power
system with phase-to-phase voltage 230V.
Netzanschlu
Connexion Aux Systmes

Dalimentation lectrique
Operators Guide
Das Gert ist auch fr die Verwendung im norwegischen

IT-Stromsystem mit einer Leiterspannung von 230 V
geeignet.
Ce produit est galement conu pour les systmes
norvgiens dalimentation lectrique informatique, dont la
tension par phase est de 230 V.
15

16
In this chapter:
Scanner Components . . . . . . . . . . . . . . . . . . . . . page 18
Locking the Scanner . . . . . . . . . . . . . . . . . . . . . . page 22
Turning the Scanner On . . . . . . . . . . . . . . . . . . . page 23
Scanner Positions . . . . . . . . . . . . . . . . . . . . . . . . page 24
Tilting the scanner body . . . . . . . . . . . . . . . . . . . page 26
Adjusting the Output Tray and Output Tray Extender. .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 27
Adjusting the Input Tray Side Guides . . . . . . . . page 30
Starting and Stopping the Scanner . . . . . . . . . . . page 31
Document Preparation . . . . . . . . . . . . . . . . . . . . page 32
Scanning Your Documents. . . . . . . . . . . . . . . . . page 35
Indicator Light. . . . . . . . . . . . . . . . . . . . . . . . . . . page 37
Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 38
Clearing Document Jams . . . . . . . . . . . . . . . . . . page 39
Chapter 2:
Scanner Basics
This chapter covers basic information about your
iNSIGHT 20 scanner that you should know before
installing and using your scanner. The information
covered in this chapter will familiarize you with the
scanner so that you can successfully scan documents
during setup and for production use.
Operators Guide
17
Chapter 2: Scanner Basics

Scanner Components
Scanner Components
Front View
9
8
7
6
5
3
1.
Scanner Cover Provides access to the internal

components of the scanner, such as the imaging area
and the feed and separation modules.
2. Tilt Release Button Press this button to tilt the

scanner body into a different position.
3. Output Tray Collects up to 80 scanned
documents.
4. Output Tray Extender A two piece tray extender
that extends the output tray up to 15 in. (38 cm).
5. LED Indicator Illuminates or flashes indicating
scanner status.
Steady Green: Ready to scan.
18

Scanner Components
Flashing Green: Waiting/power saver mode/

scanning/busy.
Steady Red: Scanner error (such as the scanner is

not connected to the host computer or the
scanner cover is open).
NOTE: The Start Button, Scroll Button and Function
Window are used with the Click&Scan functionality.
6. Start Button Launches the selected application

that is associated with the displayed number in the
function window.
7. Scroll Button Allows you to select or scroll
through predefined functions or applications for
scanning.
8. Function Window Displays 0 through 9. These
numbers correspond to a predefined function of your
choice. An error number will be displayed if an error is
encountered (indicated by a red LED indicator).
9. Input Tray Holds up to 40 documents (24 lb./75
g/m2) in place.
Operators Guide
19

Scanner Components
Inside View
1
2
3
9
8
7
6
1.
Side Guides Slide the guides back and forth to

accommodate the size of documents you are scanning.
2. Paper Present Sensor Detects the presence of

documents in the input tray.
3. Feed Module Cover This cover needs to be
removed when cleaning or replacing the feed module
or feed module tires.
4. Imaging Guides The cameras take images of the
documents through these glass guides.
5. Separation Module Release Lever Push the
release lever to remove the separation module for
cleaning or replacement.
6. Scanner Cover Release Lever Opens the scanner
to allow access to the paper path for cleaning or
clearing a document jam.
20

Scanner Components
7. Gap Release Lever Allows you to manually adjust

the space between the feed module and separation
module for documents that require special handling.
8. Rollers Provide smooth document feeding.
9. Ultrasonic Multi-feed Detection Sensor Uses
sound waves to detect multi-feeds.
Back View
2
1.
Power Switch Turns the scanner on and off.
2. Power Port Connects the power cord to the

scanner.
3. USB Port Connects the scanner to the PC.
4. Not Used
5. Security Lock Port Connects a security lock to
the scanner.
Operators Guide
21

Locking the Scanner
Locking the Scanner
A security lock port is available if you want to secure your

scanner. You can purchase a standard security lock (as
shown above) at an office supply store.
1.
Insert the lock into the back of the scanner and turn
the key to lock the scanner in place.
2. Use the looped end of the cable to secure the cable

and scanner to a stationary place.
.
22

Turning the Scanner On
Turning the Scanner On

CAUTION: Do not turn the scanner on before performing
the installation procedure covered in Chapter 3,

Installation. Doing so may result in incorrect drivers being loaded.
Press the switch on the back of the scanner to turn the

scanner on (l) or off (0).
After you turn on the scanner, wait for it to complete the

self-test. When the scanner is connected to the host PC
and the self-test completes, the green indicator light will
remain on and constant and the function window will
display 1.
If the scanner is not connected to the host PC and the
self-test completes, the red indicator will be on and the
function window will be blank.
Operators Guide
23

Scanner Positions
Scanner Positions
The iNSIGHT 20 scanner is equipped with a tilt feature
which allows the scanner to be tilted in two different
positions. Depending upon your scanning needs, you can
tilt the scanner body and adjust the output tray and
extender accordingly. The tilt feature also allows for
scanning in tight spaces when space is limited and for
compact storage when not in use.
The following photos show the angles the scanner can be
placed in. Simply press the tilt release button and tilt the
scanner body into a 25 or 60 degree angle.
25 degree position
This position is best for scanning batches larger than a few

sheets.
24

Scanner Positions
60 degree position
This position is best for storage or for scanning just a few

sheets. When scanning just a few sheets, do not use the
output tray as shown above. See Output Tray Extender
Flat on page 28 for the optimal output tray extender
position when scanning in the 60 degree position.
NOTE: Heavier weight documents (e.g., 110-lb.) may not
feed properly when the scanner is positioned in the 60

degree position. If scanning heavy-weight documents,
use the 25 degree position.
IMPORTANT: When using the tilt feature, be sure the scanner
cover is closed.
Operators Guide
25

Tilting the scanner body
Tilting the scanner body

Press the Tilt release button and rotate the scanner body
into the desired position.
26

Adjusting the Output Tray and Output Tray Extender

The output tray and the output tray extender can be used
in several positions. Different positions perform for
different needs. If the way you use your scanner is not
described in this section, experiment with different
positions to determine the one that best fits your needs.
NOTE: For information on attaching these components to
the scanner, see Attaching the Output Tray and Output Tray Extender on page 45.
Optimal Position
When scanning for data collection or when scanning large
batches of mixed documents, the scanner should be in the
25 degree position as shown below. The output tray and
output tray extender should be installed as shown and
adjusted just slightly longer than the scanned pages.
Installing the exit deflector will result in a more organized
and compact output stack.
IMPORTANT: Notice that the output tray extender is com-
prised of two pieces (a top and a bottom). For best

results, slide the bottom piece out so that the entire
length of the output tray assembly is a little longer
than the sheets you are scanning.
Top Piece
Bottom Piece
Operators Guide
27

Output Tray Extender Flat

This position works well for scanning just a few
documents. It is recommended when using the scanner in
the 60 degree position. To remove the tray extender from
this position, press on the two side tabs and pull.
Output Tray Extender on Incline

This position also works well for small batches of
documents.
28

Exit Deflector
You can often improve your document stacking
performance by using the exit deflector. To find the
optimal setup, experiment by scanning with the exit
deflector on and off.
The exit deflector is easily installed by snapping it into
place.
NOTE: Remove the exit deflector before tilting the
scanner to the upright position (60 degree angle).
Operators Guide
29

Adjusting the Input Tray Side Guides
Adjusting the Input Tray Side Guides

The input tray side guides can be moved in or out to
accommodate different document sizes. Adjust the side
guides just slightly wider than the documents you are
scanning.
30

Starting and Stopping the Scanner
Starting and Stopping the Scanner

Before you start scanning, make sure the scanner is on and
ready for operation, which is indicated by the green
indicator light being on and constant.
Scanning is controlled by software developed for your
application. To start and stop scanning, refer to the
documentation provided with your application software.
NOTE: Be sure that the documents in the input tray are cen-
tered in the tray and in the path of the paper present

sensor.
Operators Guide
31

Document Preparation
Data Collection
General Guidelines
Remove all staples and paper clips before scanning.

Staples and paper clips on documents may damage the
scanner and documents.
If the forms were folded, we recommend unfolding
them and laying them flat for 24 hours in a climate
controlled (60 to 80 F or 16 to 27 C and 40-60%
humidity) environment.
Align the forms so that all sheets have the same
orientation.
Jog (align by tapping on a hard surface) the forms on
the leading edge (form ID edge) and timing mark
edge.
Ensure that the forms are placed into the input tray
with the front side down (because it is a bottom feed
scanner). Also ensure that the timing marks are on the
left side (both front and back) when you are facing the
Scantron logo.
Timing Marks
32

Damaged Documents
Paper Types: Precision forms printed by Scantron

are recommended for best results. Self printed forms
using Scantron DesignExpertTM with the PrintFlexTM
option are also acceptable.
Paper Weights: 60 - 90 lb., (24 - 35 lb. bond),
(89 - 133 g/m2)
Minimum Document Size: 2.5" x 5.5" (6.4 x 14 cm)
Maximum Document Size: 8.5" x 14" (21.6 x 35.6 cm)
Sheet repair is possible in many cases. A list of possible

repairs follows:
If a sheet is folded or crumpled, it can be flattened by
placing a flat weight on it overnight.
If a sheet has dark marks on it, you can erase them or
use correction tape to cover them up. If using liquid
correction fluid, be sure to allow it to dry thoroughly
before scanning as otherwise it can get on the imaging
guide and cause errors.
If a sheet is torn you can use tape to repair it. Be sure
to verify that the form is read correctly if taping over
marks or the timing track.
NOTE: Tape on a sheet may generate a multiple sheet
error that will be displayed in the software.
If you are unable to repair the damaged sheet, copy the
marks from the damaged sheet onto a new one.
NOTE: Protective sleeves cannot be scanned for data collec-
tion because of the effect the sleeve has on calibration.
Document Imaging
General Guidelines
Operators Guide
Remove all staples and paper clips before scanning.

Staples and paper clips on documents may damage the
scanner and documents.
Documents should be in good condition.
33

Damaged Documents
Paper Inks: All inks on the paper must be dry before

scanning is started. This includes: standard offset
printing, inkjet printer, thermal transfer, handwriting
inks.
Correction Fluids: Liquid Paper, Tipp-Ex, Witeout, and other similar correction fluids must be dry
before scanning is started. If not fully dry, correction
fluid can get on the imaging guides and cause errors.
Paper Weights: 9 lb. bond to 110 lb. index (34 to
200 g/m2 kg)
Minimum Document Size: 2.5" x 2" (6.4 x 5.1 cm)
Maximum Document Size: 8.5" x 34"
(21.6 x 86.0 cm)
Torn, damaged, or crushed pages can be transported

successfully through the scanner. However, no scanner
can transport every possible type of damaged paper.
34
A batch of documents to be fed into the scanner for

document imaging must be arranged so the leading
edges of all documents are aligned and centered in the
input tray; this allows the feeder to introduce
documents into the scanner one at a time.
Paper Types: The iNSIGHT 20 moves paper very
well and will handle virtually any type of paper that is
not abrasive or excessively stiff.
NOTE: Chemically coated papers may cause more rapid
wear/swelling of the tires.
If in doubt about whether a specific damaged

document can be transported through the scanner,
place the document in a clear protective sleeve.
Sleeved documents should be manually fed, one at a
time, while lifting the gap release lever. (Do not use
protective sheets for data collection scanning.)
When scanning documents in a clear protective sleeve,
the input tray guides must be adjusted to
accommodate the width of the sleeve.

Scanning Your Documents

Place the documents you want to scan into the input tray
of the scanner with the front side down (because it is a
bottom feed scanner).
Automatic Feeding
To scan a batch of documents, follow the guidelines for
size, type, quantity, etc., as previously described in
Document Preparation on page 32.
CAUTION: Remove all staples and paper clips before scan-
ning. Staples and paper clips in documents may damage the scanner and the documents.
1.
Align (jog) the leading edges of the stacked documents.

2. For data collection also align (jog) the timing mark side
of the stacked documents.
3. For all documents, position the documents face down
with the leading edge centered in the automatic
document feeder.
Operators Guide
35

NOTE: For data collection, ensure that the timing
marks (both front and back of sheet) are on the

left side when you are facing the Scantron logo.
Timing Marks
4.
5.
6.
7.
Adjust the input tray side guides.

Adjust the output tray position, if necessary.
Pull out the output tray extender, if necessary.
Start scanning.
Single Feeding
Follow the guidelines for document size, type, weight,
quantity, etc. Position the document face down with the
leading edge centered in the automatic document feeder,
adjust the input tray side guides if necessary, then start
scanning.
36

Indicator Light
Indicator Light
The indicator light provides information on the current
state of the scanner.
Indicator Light
This light
Operators Guide
indicates
Flashing green
scanner is powering up,

busy, or in power saver
mode.
Steady green
scanner is ready to scan.
Steady red
scanner error, such as

the scanner is not
connected to the host
computer or the scanner
cover is open.
37

Lamps
Lamps
Default Lamp Shut Off Period
The default shut off period for the lamps is 15 minutes.
The iNSIGHT 20 scanner reverts to this default each time
it is powered up.
Software Lamp Warm Up and Shut Off Periods

Lamp warm up and shut off periods vary depending on
the software that you are using. See the table below:
Software
Warm up
Shut off
ScanTools Plus
associated data collection diagnostic software
5 minutes
240 minutes
Click&Scan
Scanner Validation Tool
(SVT) document imaging software
10 seconds
0 to 240 minutes based

on Power Saver setting
in Device Settings
NOTE: If you wish to shut off the lamps sooner than 240
minutes after running a ScanTools Plus application,

simply run Click&Scan or SVT with the Power Saver
Device Setting set to the desired shut off time.
38

Clearing Document Jams

1. Remove any documents from the input tray area.
2. Lift up the scanner cover release to unlatch the
scanner cover.
3. Pull up to open the scanner cover.
Scanner Cover
Release
4. Locate the jammed document and remove it, being

sure to clear any paper shreds or pieces left behind.
Operators Guide
39

5. Lower the scanner cover and press it down firmly so

that both sides latch.
40
In this chapter:
Selecting a Good Location . . . . . . . . . . . . . . . . . page 42
Attaching the Input Tray. . . . . . . . . . . . . . . . . . . page 44
Installing the iNSIGHT 20 and iNSIGHT 30 Drivers
and Scanner Utilities Software . . . . . . . . . . . . page 48
Getting Ready to Scan. . . . . . . . . . . . . . . . . . . . . page 58
Handling the Recalibrate the scanner
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 75
Uninstalling iNSIGHT 20 and iNSIGHT 30 Drivers
and Scanner Utilities Software . . . . . . . . . . . . . . page 76
Updating the iNSIGHT 20 and iNSIGHT 30 Drivers
and Scanner Utilities Software . . . . . . . . . . . . . page 78
Chapter 3:
Installation
This chapter covers scanner setup and software
installation. We recommend that you review the
information in Chapter 2, Scanner Basics, before
proceeding with this chapter. Doing so will help ensure
your success in scanning during setup and for production.
Registering Your Scanner

Registering your scanner takes very little time and ensures
that you receive all pertinent information regarding
product and software upgrades. For information on
registering your product, see Registering Your Product
on page 117.

If you encounter difficulties setting up or operating your
scanner, there are a number of places to get the needed
information to resolve your difficulty. For information on
the support services that are available, see Chapter 4,
Product Support and Services.
Operators Guide
41
Chapter 3: Installation
Selecting a Good Location

To place your scanner in a good location, observe these
requirements:
Air quality. Keep in mind that a scanner works better
and lasts longer when it is not exposed to a lot of dust.
Computer hookup. Place the scanner within 6 feet of
the computer to which it is to be connected.
Flooring. Try to find a location for the scanner that is
not carpeted. Most types of carpeting introduce static,
which might interfere with the way the scanner
operates.
Humidity. Use the scanner in a location having 40%
relative humidity. If sheets have been in very wet or
dry conditions, keep them in an atmosphere
controlled (60 to 80 Fahrenheit or 15 to 27 Celsius
with 40% humidity) environment for 24 hours before
you attempt to scan them.
Electrical noise. Do not locate the scanner near a
generator or other type of large motor, such as an
elevator, an air conditioner, or a refrigerator that
produces electrical noise which might interfere with
the operation of the scanner.
Phone access. Locate the scanner close to a phone
in the same room if possible. Close phone access is
important if you need to call Scantron for assistance
with a scanning problem. Customer Support will
provide assistance over the phone.
Power source. Place the scanner in a location that is
close to an electrical outlet that provides stable power.
The outlet must be properly grounded and meet
national and local electrical codes.
Space. Find a location that allows you plenty of
working surface around the scanner. See Scanner
Hardware Features on page 3 for information on the
scanners size.
42
Operators Guide
Temperature. Place the scanner in an environment

that ranges between 60 and 85 Fahrenheit or 15 to
29 Celsius. Improper temperature conditions can
cause the scanner to read sheets incorrectly.
43
Attaching the Input Tray
Attaching the Input Tray

1.
On one side of the scanner, place the pin into the hole
(see photo).
NOTE: It is necessary to tilt the tray forward somewhat so
that the side guides have clearance.
Pin
Hole
2. Next, push the input tray gently but firmly toward the
other side, so that the pin on the other side has
clearance to fit in the hole on the other side.
3. Allow the input tray to rotate down into position.
44
Attaching the Output Tray and Output Tray Extender

This section covers attaching the output tray and output
tray extender. For information on how to adjust them, see
starting on page 27.
Attaching the Output Tray (for use in the 25 degree

position)
NOTE: The output tray should not be used when scanning
in the 60 degree position. See Output Tray Extender

Flat on page 28 for the recommended setup for the
60 degree position.
NOTE: The scanner can be used without the output tray
when scanning a few (five or less) sheets.
Slide the output tray along the center guide underneath

the scanner platform as shown below:
Attaching the Output Tray Extender

For larger scanning jobs, using the output tray extender is
recommended.
Operators Guide
45
1.
Turn the output tray over and slide the output tray
extender along the rail of the output tray.
Output Tray
Output Tray Extender
2. Turn the output tray with extender right-side up and

slide it under the scanner until it locks into place.
Top Piece
Bottom Piece
IMPORTANT: Notice that the output tray extender is
comprised of two pieces (a top and a bottom).

For best results, slide the bottom piece out so that
the entire length of the output tray assembly is a
little longer than the sheets you are scanning.
46
Exit Deflector
When using the output tray extender and scanning smaller
documents or mixed sized documents, you can improve
your document stacking performance by using the exit
deflector. The exit deflector is easily installed by snapping
it into place.
NOTE: Remove the exit deflector before tilting the
scanner to the upright position (60 degree angle).
Exit Deflector
Operators Guide
47
Installing the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software
Installing the iNSIGHT 20 and iNSIGHT 30 Drivers and

Scanner Utilities Software
CAUTION: Install the software before connecting the scan-
ner to the PC.
NOTE: The iNSIGHT 20 and iNSIGHT 30 Drivers and
Scanner Utilities software supports only one scanner

connected to the host computer at a time.
The iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner

Utilities installation program installs the following
software:
TWAIN Driver: The software utility program that
controls the scanner.
Scan Validation Tool: A software program that
enables you to test the scanners document imaging
capabilities.
Click&Scan: A software program that allows you to
perform document imaging tasks with just a few clicks
of your mouse.
Calibration Utility: A software program that is used
during setup to calibrate the scanner for data
collection. After setup, this program should not be
used unless the scanner has been moved to a different
computer, the scanner has been exchanged for a new
one, or you are directed to do so by Scantron
Customer Support.
Scanner Exerciser: A software utility program that
Customer Support uses to test the data collection
capabilities of the scanner.
NOTE: Some of the software above requires the
Microsoft .Net Framework to function. The
installation routine will also install the .Net
Framework if it is not already installed.
48
Installing the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities
Use the following procedure to install the software

and connect the scanner.
1.
Insert the iNSIGHT 20 and iNSIGHT 30 Drivers and

Scanner Utilities CD into the CD-ROM drive.
2. Browse to your CD-ROM drive, then double-click

Setup.exe.
The Setup Type dialog box appears.
3. Select iNSIGHT 20 and click Next.

The Welcome dialog box appears.
Operators Guide
49
4. Click Next to continue. The Choose Destination

Location dialog box appears.
5. Accept the default location or enter a destination for

the program files in the text box. Click Next to
continue. The Select Program Folder dialog box
appears.
50
6. Accept the default or enter a program folder in the

text box. Click Next to continue. The Setup Status
dialog box appears and displays the installation
progress.
NOTE: If the Restarting Windows dialog box appears,
click Yes, I want to restart my computer now and

click OK to restart your computer. (Once the restart is
complete, the installation process will continue.)
7. When setup is complete, the following message box

appears:
8. Click OK to continue.
NOTE: The following setup steps follow along with the
software installation program. They are included here

with additional information.
Connecting the Power Cord to the Scanner

Use only the power supply that was provided with your
Scantron iNSIGHT 20 Scanner. Do not substitute
another power supply model or another manufacturers
power supply.
After the drivers have been installed, use the following
procedure to connect the power supply and power cord to
the scanner. Make sure that the power outlet is located
within 5' (1.52 meters) of the scanner and is easily
accessible.
Operators Guide
51
1.
Select the appropriate AC power cord for your region

from the supply of power cords packed with your
scanner.
AU10S2
V301C
Australia
China
ME301P
M4206
M733F
Europe
TW15GS2
North America
Taiwan
Note: Places listed are a general guideline only.
Japan
MP5004A
United Kingdom, Ireland,

Hong Kong, Malaysia,
Singapore
2. Attach the power cord for your power type to the

power supply.
52
3. Plug the power cord output lead (attached to the

power supply) into the power port on the back of the
scanner.
4. Plug the power cord input lead (attached to the power

supply) into the wall outlet.
Connecting the USB Cable

CAUTION: If you have not installed the iNSIGHT 20 and
iNSIGHT 30 Drivers and Scanner Utilities

software, do that now before proceeding.
Operators Guide
53
The USB cable supplied with your scanner has two

different ends.
1.
Attach the B end of the USB cable to the scanner USB

port, located on the back of the scanner.
IMPORTANT: The USB port may be covered by a
sticker. Remove the sticker to access the port.
2. Attach the A end of the USB cable to an open high

speed USB 2.0 port on your PC.
54
Finalizing the iNSIGHT 20 Drivers and Scanner

Utilities Software Installation
When the iNSIGHT 20 and iNSIGHT 30 Drivers and
Scanner Utilities software has been properly installed and
the USB cable and power connections have been made,
you can turn on the power to complete installation.
1.
Operators Guide
Turn on the power to the scanner.
55
2. The scanner will go through a series of self tests, and

the indicator LED will light.
When the scanner is finished and ready to scan, the

indicator LED will stop flashing and stay green. When
this occurs, click Next to continue.
If the green LED indicator does not become a steady
green within several minutes, contact Scantron Customer Support as described in Requesting Support
on page 125.
3. The Wizard Complete dialog box appears. Click
Finish to complete driver and utility installation.
56
4. The Select Option dialog box appears.
Do not click Exit. Continue following the steps in the

next section to get ready to start scanning.
Operators Guide
57
Getting Ready to Scan

Once the hardware is connected and the drivers are
installed, perform the following to get ready to scan
documents:
Step 1: Calibrating Your iNSIGHT 20 (page58)
Step 2: Running the Document Imaging Test
(page64)
If your scanner came bundled with ScanTools Plus data
collection software, you should also perform the following
three steps:
Step 3: Installing ScanTools Plus Software (page68)
Step 4: Configuring the Scanner (page68)
Step 5: Running the Data Collection Test (page69)
Step 1: Calibrating Your iNSIGHT 20

CAUTION: The iNSIGHT 20 Calibration program should
only be run for the following reasons:

upon initial installation
you move the scanner to a different computer
your scanner is exchanged for a new one.
you are directed to by Scantron support
NOTE: You can run only one of the following programs at a
time because they use the same driver:
Scan Validation Tool
Click&Scan
ScanTools Plus
the iNSIGHT 20 Scanner Utilities.
The calibration program does two things to ensure that
the scanner will read production data collection forms
properly:
Checks the black, gray, and white areas of the
sheet to create a calibration table that maps the
256 gray levels to the 16 levels used for data collection.
58
Targets the location of the black dots for positioning purposes.

The calibration program reads Normalization &
Calibration sheets (supplied with the scanner, see photo
below).
NOTE: The part number for a box of 80 Normalization &
Calibration Sheets is 342 760 014.
1.
Operators Guide
Close all other programs.
59
2. From the screen shown below, click Run iNSIGHT

20 Calibration.
NOTE: If you are no longer at the above screen, you can
run the calibration program by going to your

Windows desktop and selecting
StartProgramsScantroniNSIGHT 20
Scanner UtilitiesCalibration Utility.
3. The following dialog box appears:
4. Click Calibrate. The Step 1 of 2... dialog box appears.

5. Place a stack of Normalization & Calibration Sheets
(part number 202 502 043) into the input tray, printed
side down, so that the words Normalization &
60
Calibration Sheet enter the scanner first, as shown in

the photo below.
NOTE. Corner turned to show printed side only.
6. Click OK.
If the lamps have been off, the Lamps warming up...
dialog box appears. Please wait while the lamps warm up.
7. When the lamps have warmed up, the Calibrating
front/top camera... dialog box appears and scanning
begins. Please wait while the software and scanner
performs front side calibration.
8. If you get an error message (like the one below), use
the table below to take the necessary corrective action.
When you are done, click Resume.
Operators Guide
61
Error
What To Do
Jam
Open scanner, remove obstruction and rescan.
Multi-feed
Open scanner, remove sheets and rescan.
Calibration sheet not

recognized
Check for proper calibration sheet and that it is

aligned properly. Rescan.
Image quality error
Clean imaging guide(s) or rollers and rescan.
Calibration separation error
Clean rollers and rescan.
9. When calibration for the front side is complete, the

Verifying calibration... dialog box appears and the
scanner will scan more sheets. Please wait while
verification takes place.
If the input tray empties and the Input hopper
empty message box appears, take the sheets from the
output tray, tap them on a hard surface to align them,
then place them back in the input tray the same way
you last loaded them. When you are ready, click Retry.
10. When front side calibration is complete, the Step 2 of

2... dialog box appears.
Place a stack of Normalization & Calibration Sheets

(part number 202 502 043) into the input tray, printed
side up, and so that the words Normalization & Cali62
bration Sheet enter the scanner last (as shown in the

photo below).
Click OK.
11. The Calibrating back/bottom camera... dialog box
appears. Please wait while the software performs back
side calibration.
12. When back side calibration is complete, the Verifying
calibration... dialog box appears and the scanner will
scan more sheets. Please wait while verification takes
place.
If the input tray empties and the Input hopper
empty message box appears, take the sheets from the
output tray, tap them on a hard surface to align them,
then place them back in the input tray the same way
you last loaded them. When you are ready, click Retry.
Operators Guide
63
13. When verification is completed successfully, the

Calibration complete dialog box appears. Calibration
is now complete. Click OK to continue.
14. The Select Option dialog box reappears.
If you are recalibrating, the process is complete; click
Exit to continue.
If this is your initial installation, continue on to Step
2: Running the Document Imaging Test on page 64.
Step 2: Running the Document Imaging Test

time because they use the same driver: Scan Validation

Tool, Click&Scan, ScanTools Plus, and the iNSIGHT
20 Scanner Utilities.
1.
The next step is to verify that the scanner can perform

document imaging tasks. To do this, from the
switchboard shown below, click Run Document
Imaging Test.
NOTE: If you are no longer at the above screen, start the
Scan Validation Tool by selecting

StartProgramsScantronDocument
ImagingScan Validation Tool.
64
2. The Scan Validation Tool dialog box appears. Select

TWAIN and Scantron iNSIGHT 20 as shown. Click
OK.
3. The Connecting to Scanner message box appears,

indicating that it may take a few minutes to connect to
the scanner. Do not press any keys or perform any
mouse operations during this time.
Operators Guide
65
4. The Scan Validation Tool appears. Click the twoimage display button (shown in the margin).
5. Click the Setup button (shown in the margin).
66
6. The main iNSIGHT 20 settings window appears.
a. Under Setting Shortcuts select Color Document

b. Under Input document is, ensure that Two
Sided is selected.
c. Click OK.
7. The Scan Validation Tool window reappears. Place a
two sided color document in the input tray, then click
the Start Scanning button (shown in the margin).
The scanner will scan the document. If both sides of
the document display properly in the viewer, the scanner is ready for document imaging use. If you get an
error, contact Scantron Customer Support as
described in Requesting Support on page 125.
Operators Guide
67
Step 3: Installing ScanTools Plus Software

IMPORTANT: Perform this step only if your scanner came
bundled with ScanTools Plus data collection software.
CAUTION: You must have the iNSIGHT 20 and iNSIGHT
30 Drivers and Scanner Utilities installed before

installing ScanTools Plus.
Next, install ScanTools Plus data collection software. See

Chapter 2 of the ScanTools Plus Users Guide (included with
your iNSIGHT 20 scanner) for instructions on how to
install the software.
Step 4: Configuring the Scanner

CAUTION: You must have the ScanTools Plus software
installed before you can configure the scanner.
1.
68
Select StartProgramsScantronScanTools
Plus to start ScanTools Plus software. The ScanTools
Plus window appears.
2. Select ConfigureScanner Configuration... from

the ScanTools Plus menu. The Scanner Configuration
dialog box appears.
a. Select iNSIGHT 20 for the Scanner Model.

b. Make sure that Write Operations Log is selected.
c. Click the Auto Configure button.
If you get an error, contact Scantron Customer Support as described in Requesting Support on
page 125. Otherwise, click OK to complete scanner
configuration.
Step 5: Running the Data Collection Test

time because they use the same driver:

Scan Validation Tool
Click&Scan
ScanTools Plus
Operators Guide
69
the iNSIGHT 20 Scanner Utilities.

In this section you will use ScanTools Plus software to
perform data collection.
1.
If it is not already running, start ScanTools Plus by

selecting StartProgramsScantronScanTools
Plus. The ScanTools Plus window appears.
2. In the ScanTools Plus window, select 710 - Data

Collection Test in the Application combo box. This
will automatically load the correct selections for Data
file, Edit profile, Score profile, and Conversion profile.
NOTE: If the 710 - Data Collection Test application is
not shown, it could be that the path is pointing to

a previously used directory. In the ScanTools
70
program, select ConfigurePaths. For the

application path, browse to C:\Program
Files\Scantron\ScanTools Plus\Applications.
Click OK, then try to select the application again.
If this does not resolve the issue, contact Scantron
Customer Support as described in Requesting
Support on page 125.
3. Load the test forms:
a. Find the pack of 16 pre-slugged (answers filled in)
General Purpose Answer Sheets #223127 (pack
number 202-521-006).
These sheets have been marked with sample data.
The 710 - Data Collection Test sample
application is set up to collect only the Name data
from these sheets.
b. Jog (tap on hard surface) the sheets to align them.
c. Place the sheets into the input tray of the scanner
with the printed side down, and so that the three
Operators Guide
71
black rectangular (Form ID) marks enter the scanner first.

Form ID Marks
4. Scan the sheets by clicking Scan in the ScanTools Plus

window.
The sheets should scan. If they do not, recheck your
scanner installation. If you are unable to resolve the
difficulty, contact Scantron Customer Support as
described in Requesting Support on page 125.
5. When the scanner is done scanning, the following
dialog box appears indicating that the input hopper is
72
empty. Click Stop to clear the dialog boxes so that you

can view the data file.
6. Select Data FileView in the ScanTools Plus menu

bar to review the data file. The data file appears.
7. Use the up and down buttons (shown in the margin)

next to the Serial Number text box to page through
the Name data for each sheet.
If correct data (for the Name field only) is present for
each sheet, the test is complete and the scanner is ready to
perform data collection tasks. For more information
regarding how to perform data collection projects
start to finish, refer to Chapter 2, Data Collection
Operators Guide
73
Basics, of the Data Collection and Document Imaging Guide

(included with your scanner).
If data appears incorrect or is missing, contact Scantron Customer Support as described in Requesting
Installation Complete
Installation is now complete. Please be sure to familiarize yourself with the rest of the information in this
guide.
74
Handling the Recalibrate the scanner Message
Handling the Recalibrate the scanner Message

Scantron normally recommends calibrating the scanner
only upon initial setup or under the guidance of a
Scantron Customer Support Representative. However,
there are certain situations where you may get an error
message, similar to the one below, recommending that you
recalibrate the scanner.
The possible causes of this error message are:

If calibration was unsuccessful.
If you aborted the installation procedure before
calibration was completed.
If you moved the scanner to a new host computer.
If you swapped out a defective scanner for a new one.
If one of these conditions applies to you, you will need to
recalibrate the scanner. To do this, follow the procedure
below:
1. Select StartProgramsScantroniNSIGHT 20
Scanner UtilitiesCalibration Utility.
2. Go to the section entitled Step 1: Calibrating Your
iNSIGHT 20 on page 58, and follow the procedure
there to recalibrate the scanner.
Operators Guide
75
Uninstalling iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software
Uninstalling iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner

Utilities Software
NOTE: Perform the following steps only if you want to
uninstall the software.
If you want to uninstall the drivers and scanner utilities

software, it is important to do so in the correct order to
avoid leaving any empty program groups in the programs
menu. Use the following procedure:
1. Before uninstalling any programs, close all programs
and turn off the scanner.
2. Select StartSettingsControl PanelAdd or
Remove Programs. Wait for the list to populate.
3. Remove the Click&Scan software first. Select
Scantron iNSIGHT 20 - Click&Scan from the Add
or Remove Programs list then click Remove.
4. Next remove Scan Validation Tool (SVT) and the
driver. Selecting Scantron iNSIGHT 20 from the
Add or Remove Programs list and click Remove.
NOTE. When the dialog comes up regarding removing
SVT components, select YES TO ALL.
5. Finally, remove the scanner utilities. Select Scantron

iNSIGHT 20 Scanner Utilities from the Add or
Remove Programs list and click Remove.
NOTE: If you uninstalled the software in an order
different from that specified above, it is a simple

matter to remove the empty program groups:
a. Select the empty program group from the
Start menu (e.g. StartPrograms
ScantronDocument Imaging).
b. With the empty program group showing,
right-click and select Delete.
76
Uninstalling iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities
Uninstalling ScanTools Plus Software

IMPORTANT: This procedure is applicable only if your scan-
ner came bundled with ScanTools Plus data collection

software.
If you want to uninstall the ScanTools Plus software, see

Chapter 2 of the ScanTools Plus Users Guide (included with
your iNSIGHT 20 scanner) for instructions.
Operators Guide
77
Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software
Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and

Scanner Utilities Software
CAUTION: It is important to turn the scanner off during the
software update because the new firmware is loaded

into the scanner upon power up. Failure to turn off
the scanner during the update will result in the old
firmware remaining resident in the scanner.
To update the iNSIGHT 20 and iNSIGHT 30 Drivers and

Scanner Utilities software use the following procedure:
1. Insert the iNSIGHT 20 and iNSIGHT 30 Drivers and
Utilities CD into the CD-ROM drive of the host
computer. The setup program starts automatically.
NOTE: If the CD does not start automatically, select
StartRun from the Windows desktop. Browse

to the CD-ROM drive, then double-click on
setup.exe.
The Select Option dialog box appears.
NOTE: If you uninstalled the software prior to
performing the update, a complete re-installation

will be performed. See Installing the iNSIGHT
78
Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities
20 and iNSIGHT 30 Drivers and Scanner Utilities

Software on page 48 for instructions on a
complete re-installation.
2. Click Update/Repair iNSIGHT 20 and iNSIGHT
30 Drivers and Scanner Utilities. The Question
message box appears.
3. Click Yes to remove the current version and install the

update from the CD. A message box appears asking
you to wait while the update is taking place.
4. When the update routine has completed removing the
outdated components, the Welcome dialog appears.
5. From this point forward, the update procedure is
identical to the original installation procedure. See
Installing the iNSIGHT 20 and iNSIGHT 30 Drivers
and Scanner Utilities Software on page 48 beginning
with step 2 for detailed instructions on how to
complete the update process.
6. When the Select Option dialog box reappears, the
update is complete. There is no need to re-calibrate
the scanner, or to run the document imaging test.
NOTE: If, for some reason, the calibration file is missing
when you attempt to exit the Select Option dialog
box, you will be prompted to run the calibration
program. You should do so if you receive that
prompt.
Operators Guide
79
Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software
NOTES
80
In this chapter:
Maintenance Schedule. . . . . . . . . . . . . . . . . . . . . page 83
Supplies and Consumables . . . . . . . . . . . . . . . . . page 85
Opening and Closing the Scanner Cover. . . . . . page 87
Running a Transport Cleaning Sheet . . . . . . . . . page 89
Cleaning the Rollers and Transport . . . . . . . . . . page 90
Cleaning the Separator Module . . . . . . . . . . . . . page 91
Cleaning the Feed Module . . . . . . . . . . . . . . . . . page 92
Cleaning the Imaging Guides . . . . . . . . . . . . . . . page 94
Cleaning the Ultrasonic Multi-feed Detector. . . page 95
Removing and Replacing the Separator Module . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 97
Replacing the Separator Module Tires . . . . . . . . page 99
Replacing the Pre-Separation Pad . . . . . . . . . . page 101
Adjusting the Pre-Separation Roller Tension. . page 103
Removing and Replacing the Feed Module . . . page 105
Replacing the Feed Module Tires . . . . . . . . . . . page 108
Chapter 4:
Maintenance
Precautions
Operators Guide
Cleaning your scanner and preventative maintenance on a

regular basis is required to ensure the best possible data
quality. Some guidelines follow:
Do not use canned/compressed air as this can force
dust into difficult to clean areas.
Use only the recommended cleaning supplies.
Using unapproved cleaning fluids or solvents may
damage the foam tires.
Some document types generate more paper dust and
debris and may require more frequent cleaning than
recommended.
Some debris from the foam tires on the feed and
separator modules is normal. Tire debris does not
always mean that the tires are worn or damaged. After
cleaning, inspect the tires for wear and replace the
separator module or feed module if necessary.
81
Chapter 4: Maintenance
82
When cleaning rollers, use an emulsiclean wipe and

allow the rollers to dry completely before scanning.
When cleaning tires, use a slightly damp staticide wipe
and allow the tires to dry completely before scanning.
In addition to the recommended cleaning supplies,
you may use a vacuum cleaner to remove debris from
the scanner.
If a difficulty persists after performing the
maintenance recommended in this manual, call
Scantron Customer Support as described in
Requesting Support on page 125.
Maintenance Schedule
Use the following table as a guide to routine maintenance.
Usage figures are not guaranteed. Customer-operating
environments, document type, the condition of
documents being scanned, and not following the
recommended cleaning and replacement procedures, can
cause the life of the consumables to vary.
Procedure
Interval
What to Use
Clean separator module

tires
As required
depending on the
type of scanning
being performed.
Use staticide wipe (part number

830 9783) -- slightly damp.
Allow to air dry before
scanning.
Clean feed module tires
As required
depending on the
type of scanning
being performed.
Use staticide wipe, (part number

830 9783) -- slightly damp.
Allow to air dry before
scanning.
Clean drive rollers and

transport area
As required
depending on the
type of scanning
being performed.
Run transport cleaning sheet,

(part number 896 2201). If
required, use emulsiclean wipe,
(part number 137 4966) on red
and white rollers. Allow to air
dry.
CAUTION:DO NOT USE THE
EMULSICLEAN WIPE
ON THE GRAY FOAM
TIRES.
Clean imaging guides
Daily
Use staticide wipe, (part number

830 9783) -- slightly damp. Wipe
with a dry staticide wipe before
scanning.
Operators Guide
83
Procedure
Interval
What to Use
Clean paper path
Daily
Use emulsiclean wipe, (part

number 137 4966) in transport
area and on red and white
rollers. Allow to air dry.
CAUTION:DO NOT USE THE
EMULSICLEAN WIPE
ON THE GRAY FOAM
TIRES.
Replace (separator
module and feed
module) tires
Every 100,000
documents scanned
Use tires from feed roller kit

(part number 832 0806) or
consumables kit (part number
20190).
Replace separator
module
Every 200,000
documents scanned
Use separation module, (part

number 186 0089).
Replace pre-separation
pad
Every 250,000
documents scanned
Use part from feed roller kit

(part number 832 0806).
Replace feed module
Every 500,000
documents scanned
Use feed module (part number

192 9991).
NOTE: Scantron scanners use replaceable tires than can feed
a wide range of document types, sizes and thicknesses.

Tire life and performance will vary based on the
document set, the frequency of cleaning of the
transport and tires, and following the recommended
schedule for changing tires. You should change the
tires if you notice an increase in multiple feeds,
stoppages, or a decrease in feeder performance that is
not resolved by the above cleaning procedures.
NOTE: Certain paper types (such as carbonless paper or
newsprint), failure to clean regularly, and/or use

of non-recommended cleaning solvents can shorten
tire and roller life.
84
Supplies and Consumables

See Ordering Supplies on page 133 for information on
how to order supplies.
Supplies/Consumables
Purpose
Part Number
Consumables Kit (12 feed

tires, 1 pre-separation pad, 50
transport cleaning sheets, 24
emulsiclean wipes, 144
staticide wipes)
Provides commonly needed

wear parts and cleaning
supplies
20190
Feed Roller Kit (12 feed tires,

1 separator module)
Replaces feeder consumable

components.
832 0806
Separation Module (with tires)
Replaces separation module.
186 0089
Feed Module (with tires)
Replaces feed module.
192 9991
Transport Cleaning Sheets

(50)
Use to clean the drive rollers

and transport area.
896 2201
Emulsiclean Wipes (24)
Use for cleaning the upper

and lower transport areas. Do
NOT use on the gray foam
tires or imaging guides.
137 4966
Staticide Wipes (24)
Use moist for cleaning the

imaging guides. Use slightly
damp for cleaning the gray
foam tires. Use dry for drying
the transport area and imaging
guides after cleaning.
830 9783
Calibration Sheets
Use to recalibrate the scanner

for data collection after
replacing imaging guides or
moving to a different
computer.
342 760 014
Relocation Kit (1 box)
Box for shipping scanner.
843 2783
Operators Guide
85
IMPORTANT:
Staticide wipes contain isopropanol which can cause

eye irritation and dry skin. Wash your hands with soap
and water after performing maintenance procedures.
Refer to the Material Data Safety Sheet (MSDS) for
more information. See below.
Emulsiclean wipes contain sodium lauryl ether sulfate
and sodium silicate which can cause eye irritation.
Refer to the MSDS for more information. See below.
Do not use canned/compressed air.
Allow all tires and rollers to dry completely before
using the scanner.
Do not use cleaners on hot surfaces. Allow surfaces to
cool to ambient temperature before use.

Material Safety Data Sheets (MSDS) for chemical
products are available on the Scantron Support Web site at
www.scantron.com/support. When accessing the
MSDSs from the Web site, you will need the part number
for the part or consumable. See Supplies and
Consumables on page 85 of this guide for a list of
consumables and their part numbers.
86
Opening and Closing the Scanner Cover

1.
Power down the scanner if desired.

NOTE: It is sometimes helpful to have the lamps on
when cleaning the imaging guide areas.
2. Remove any documents from the feeder area.

3. Place the scanner in the 25 degree position. See
Tilting the scanner body on page 26 for information
on how to do this.
4. Pull the scanner cover release lever and the scanner
cover up.
Scanner Cover
Release
Operators Guide
87
5. When you finish cleaning the scanner or replacing a

part, press down firmly on scanner cover as shown so
that both sides latch.
88
Running a Transport Cleaning Sheet
Running a Transport Cleaning Sheet

NOTE: The scanner must be closed and powered on to run a
transport cleaning sheet.
1.
Remove the wrapping from the Transport Cleaning

Sheet.
2. Adjust the side guides to fit the cleaning sheet.

3. Place a transport cleaning sheet in the input tray
(adhesive side up) in portrait orientation.
4. Using your scanning application, scan the transport
scanning sheet.
5. After the transport cleaning sheet is scanned, turn it
over and scan it again.
6. Repeat this procedure, if necessary until all residue is
removed from the drive rollers. If you are unable to
remove all residue from the drive rollers using the
transport cleaning sheet, perform the procedure
described in Cleaning the Rollers and Transport on
page 90.
7. When a transport cleaning sheet gets very dirty,
discard it and use a new one.
8. When you are done running transport cleaning sheets,
open the scanner and check that the imaging guides
are clean. If necessary, clean the imaging guides as
described in Cleaning the Imaging Guides on
page 94.
Operators Guide
89
Cleaning the Rollers and Transport
Cleaning the Rollers and Transport

If a transport cleaning sheet does not clean the transport
area sufficiently, use the following procedure:
1.
With an emulsiclean wipe (part number 137 4966),

wipe the white plastic and red rubber rollers from side
to side. Rotate the rollers to clean the entire surface.
CAUTION: Use the emulsiclean wipe only on the white
plastic rollers. Do not use the emulsiclean wipe on

the gray foam tires as they will absorb moisture
and need to dry before use.
IMPORTANT: Emulsiclean wipes contain sodium lauryl
ether sulfate which can cause eye irritation. See

Material Safety Data Sheets (MSDS) on page 86
for information on how to obtain the MSDS.
Do not use the emulsiclean

wipe on the gray foam tires
2. Dry the rollers with a lint-free cloth such as a dry

emulsiclean wipe. Do not use a paper towel as this will
introduce dust into the transport area.
90
Cleaning the Separator Module
Cleaning the Separator Module

The separator module should be removed from the
scanner for best cleaning results.
1.
Remove and inspect the separator module as

described in steps 1 through 3 of Removing and
Replacing the Separator Module on page 97.
2. Manually rotate and wipe the gray foam tires with a

slightly damp staticide wipe (part number 830 9783).
If the wipe contains too much liquid, squeeze it out or
let it dry out for a couple minutes before using.
IMPORTANT: Staticide wipes contain isopropanol which
can cause eye irritation and dry skin. Wash your

hands with soap and water after performing maintenance procedures. Refer to the MSDS for more
information.
3. Install the separator module as described in step 4 of

Removing and Replacing the Separator Module on
page 97.
Operators Guide
91
Cleaning the Feed Module

NOTE: The paper present sensor is located to the right of
the feed module. Be careful not to damage the paper

present sensor when removing or cleaning around the
feed module.
Paper Present Sensor
1.
Remove and inspect the feed module as described in

steps 1 through 4 of Removing and Replacing the
Feed Module on page 105.
2. Manually rotate and wipe the gray foam tires with a

slightly damp staticide wipe (part number 830 9783).
92
If the wipe contains too much liquid, squeeze it out or

let it dry out for a couple minutes before using.
3. Install the feed module as described in steps 5 through

7 of Removing and Replacing the Feed Module on
page 105.
Operators Guide
93
Cleaning the Imaging Guides
Cleaning the Imaging Guides

1.
Open the scanner cover as described in Opening and

Closing the Scanner Cover on page 87.
NOTE: It is sometimes helpful to have the lamps on
when cleaning the imaging guide areas.
2. Before cleaning the imaging area with staticide wipes,

we suggest vacuuming the inside of the scanner to
remove any dust and debris.
CAUTION: Be careful not to scratch the imaging guide
areas when cleaning.
3. Wipe the imaging guide areas with a staticide wipe

(part number 830 9783).
Staticide Wipe
4. Dry the upper and lower imaging guides using a dry

staticide wipe. Do not use a paper towel or dry
emulsiclean wipe as this will introduce static.
5. When finished, close the scanner cover.
94
Cleaning the Ultrasonic Multi-feed Detector

CAUTION: Do not use canned air to clean the ultrasonic
multi-feed detector transmitter and receiver as this

could blow debris into difficult to clean areas of the
scanner.
A dirty transmitter or receiver can result in false
paper jam errors. Use the following procedure to
clean the transmitter and receiver.
1.
Obtain an ear syringe or nasal aspirator from a

local drug store.
2. Open the scanner cover as described in Opening and

Closing the Scanner Cover on page 87.
3. Locate the ultrasonic multi-feed detector transmitter
and receiver. The receiver in the cover is shown
below. The transmitter is housed in the base of the
scanner directly opposite the receiver when closed.
4. Use the ear syringe or nasal aspirator to blow (with air
only) any debris from the transmitter and receiver
areas.
Ear Syringe
Receiver
Operators Guide
95
5. Lower the scanner cover and press it down firmly

until both sides latch.
6. Test the scanner to ensure that the scanner is
functioning properly. If it is not, call Scantron
Customer Support as described in Requesting
96
Removing and Replacing the Separator Module

1.
Pull on the separator module as shown to snap it out.

Lift it out of position.
2. Inspect the separator module. If the separator module

tires show signs of wear or damage, replace the tires or
the separator module as described in Replacing the
Separator Module Tires on page 99. If other parts
appear worn or damaged, replace the separator
module with a new one.
Operators Guide
97
3. Insert the separator module by aligning the pins with

the slots and pressing it into position until it latches on
both sides.
Slot
Pin
98
Replacing the Separator Module Tires

1.
Remove and inspect the separation module as

2. Holding onto the separation module, rotate the release

lever back so you can access the separation roller.
NOTE: Use caution as the separation module is spring-
loaded and will snap back if you do not hold it in

place.
Operators Guide
99
3. Remove the separation roller from the separation

module housing.
4. Remove each tire by sliding the tire off the core.
5. Install each new tire by gently pulling it over the core.

6. Replace the separation roller in the separation roller
housing. Be sure the separation roller snaps into place.
7. Re-install the separation module as described in step 3
of Removing and Replacing the Separator Module
on page 97.
100
Replacing the Pre-Separation Pad

1.

2. Hold the separator module in both hands and find the

two preseparation pad side tabs which protrude
slightly from the back of the separation module.
Tabs
3. Push on the pre-separation pad side tabs on the back

until the preseparation pad protrudes slightly from the
front of the separation module.
Operators Guide
101
4. Grasp the pre-separation pad and pull it out of the

separation module.
5. Discard the worn pre-separation pad.

6. Align the side tabs of a new pre-separation pad with
the slots on the separation module.
7. Push the pre-separation pad firmly in the slots until
the pre-separation pad flap rests lightly against the
separation module tires.
8. Re-install the separation module as described in step 3
of Removing and Replacing the Separator Module
on page 97.
102
Adjusting the Pre-Separation Roller Tension

If you are experiencing multi-feeds or document jams, it
may be necessary to adjust the pre-separation roller
tension.
1.

2. Locate the spring on the separation module.
Spring
Operators Guide
103
3. Lift the spring from the holder and move it to the left
or right as desired to adjust the tension.
4. When finished, re-install the separation module as

described in step 4 of Removing and Replacing the
Separator Module on page 97.
104
Removing and Replacing the Feed Module

Degradation of feeder performance, multiple feeds,
stoppages, etc. indicate a need to change the feed module.
Certain paper types such as carbonless paper or newsprint,
or failure to clean regularly, and/or use of nonrecommended cleaning solvents can shorten the feed
module life.

feed module.
1.
Operators Guide
Remove the input tray by gently pushing it to the left

or right to release the pin from the slot, and lift it out
of position.
105
2. Push against the raised edge of the feed module cover

and lift it up and out of position.
3. Rotate the feed module upward and push it to the left

to lift it out of position.
4. Inspect the feed module. If the feed module tires

show signs of wear or damage, replace the tires as
described in Replacing the Feed Module Tires on
page 108. If other parts appear worn or damaged,
replace the feed module with a new one.
106
5. Using a vacuum or emulsiclean wipe, remove dust and

debris from the feed module area.
6. Insert the feed module by aligning the pins and

pushing it toward the left to fit it into position. Be sure
the gears are aligned and it snaps into place.
7. Reinstall the feed module cover by aligning the tabs in

the slots and pushing the feed module cover down
until it snaps into place.
Operators Guide
107
Replacing the Feed Module Tires


feed module.
1.
108
Remove and inspect the feed module as described in

steps 1 through 4 of Removing and Replacing the
Feed Module on page 105.
2. Remove one core assembly by lifting up and out of

position.
3. Remove each tire by sliding the tire off the core.
4. Install each new tire by gently pulling it over the core.

IMPORTANT: Do not overstretch the tire; it may tear.
5. Replace the core assembly in the feed module. You

may need to slide the shaft to the right or left so the
core fits properly within the feed module housing.
Operators Guide
109
6. Repeat the replacement procedure outlined above for

the other core assembly.
7. Install the feed module as described in steps 5 through

7 of Removing and Replacing the Feed Module on
page 105.
110
In this chapter:
Indicator Light and Function Window . . . . . .
Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing Document Jams . . . . . . . . . . . . . . . . .
Troubleshooting Chart . . . . . . . . . . . . . . . . . . .
The Scan Validation Tool Diagnostics
Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
page 112
page 114
page 115
page 116
page 120
Chapter 5:
Troubleshooting
Occasionally you may encounter a situation with your
scanner where it may not function properly. Refer to the
information in this chapter to help you resolve the
situation before calling Customer Support.
Operators Guide
111
Chapter 5: Troubleshooting
Indicator Light and Function Window

The indicator light and function window provide
information on the current state of the scanner.
This light (and function

window)
indicate(s)
Red to flashing green to

green
scanner is powering up
Steady green
scanner is ready to scan
Flashing green
scanner is busy or in
power saver mode
Flashing red
scanner failure
Steady red with a 0
scanner is not
connected to the host
PC
Steady red with a 1-5, 7, or 8 call Customer Support
112
This light (and function

window)
indicate(s)
Steady red with a 6
scanner cover is open
Steady red with a 9
document jam
NOTE: The numbers 1-9 may be displayed when the scan-
ners LED is green. These are not error codes; they are
function numbers. Used together with the Start button
and Click&Scan functionality, the function buttons
greatly improve ease of use.
Operators Guide
113
Lamps
Lamps
Lamp warm up and shut off periods vary depending on
the software that you are using. See the table below:
Software
Warm up
Shut off
ScanTools Plus
associated data
collection diagnostic
software
5 minutes
240 minutes
Click&Scan
Scanner Validation Tool
(SVT) document
imaging software
10 seconds
0 to 240 minutes based

on Power Saver setting
in Device Settings
NOTE: If you wish to shut off the lamps sooner than 240
minutes after running a ScanTools Plus application,

simply run Click&Scan or SVT with the Power Saver
Device Setting set to the desired shut off time.
TIP: Use ScanTools to scan a sheet ahead of time, so that
you dont have to wait for the lamps to warm up when

you are ready to start scanning for data collection.
114

If your scanner stops scanning due to a document jam,
follow the procedures below.
1.
Open the scanner cover.
Scanner Cover
Release
2. Remove any jammed documents from inside the

scanner.
3. Close the cover.
Operators Guide
115
Troubleshooting Chart
Use the chart below as a guide to check possible for
solutions to problems you may encounter when using the
Scantron iNSIGHT 20 Scanner.
Problem
The scanner will not scan/
feed documents
116
Possible Solution
Make sure that:
the wall outlet is not defective.
the power cord is plugged in and the power is on.
the scanner cover is completely closed.
the PC was restarted after installing the software.
the proper power-up sequence was followed, the
scanners green light is on, and the software has
enabled scanning.
documents are making contact with the feed
module.
the number of documents is less than
approximately 40 sheets of 24 lb bond (90 g/m2)
paper.
documents meet specifications for size, weight,
and type, etc.
for thicker documents, you lift the gap release
lever during feeding.
you check the feed module and separator module
for signs of wear, and replace these parts if
necessary.
you try powering the scanner down, and then up
again.
If you are feeding a stack of documents (more than
40) at a 25 degree angle, and the transport will not
start, it may be necessary to shingle (stagger) the
bottom documents so the feed rollers can grasp the
first document and start the feeding process.
Problem
Possible Solution
False paper jams

are occurring
Check that the ultrasonic multi-feed detector

transmitter and receiver are clean. Debris in these
areas can cause a paper jam error when no
documents have been fed. To clean, refer to
Cleaning the Ultrasonic Multi-feed Detector on
page 95.
Documents are jamming or

multiple documents are
feeding
Make sure that:

the side guides are adjusted for the width of the
documents you are scanning.
the output tray is adjusted for the length of
documents you are scanning.
the leading edges of all batched documents are
centered in the automatic document feeder so
that each document will come in contact with the
feed rollers.
documents with an unusual texture or surface are
fed manually.
documents meet specifications for size, weight,
type, etc. as outlined in Document Preparation
all staples and paper clips have been removed
from the documents.
all jammed documents have been removed from
the paper transport area.
the drive rollers and tires are clean.
the imaging guides are clean.
the feed module and separator module are clean
and properly installed (replace if worn).
the spring on the pre-separation module is
adjusted to the proper tension as described in
Operators Guide
117
Problem
Possible Solution
The lamps shut off too soon See Lamps on page 114 for an explanation of
lamp behavior.
Documents are skewed
during scanning
Make sure that:

the document side guides are adjusted to fit the
documents being fed.
documents are being fed perpendicular to the
feed module.
documents are being fed in the center of the
automatic document feeder.
all staples and paper clips have been removed
from the documents.
the feed module, separator module, and drive
rollers are clean.
the feed module and separator module are not
worn (replace if necessary)
the scanner cover is firmly closed and latched.
Scanner pauses excessively

during scanning or is
running too slow
Make sure that:

the host computer meets minimum requirements
for scanning.
there is enough free space on the hard disk drive.
all other applications are closed.
the USB connection is 2.0.
You can also try changing the scanning options
(compression, etc.) in your scanning application.
Roller marks or streaks

appear on documents after
scanning
Clean the feed module, separator module, and drive

rollers. See Maintenance starting on page 81 for
details.
Longer documents are not

feeding or are jamming
during document imaging
Make sure that the input and output tray extenders

are pulled out to provide support for
long documents. See Adjusting the Output Tray
and Output Tray Extender starting on page 27 for
details.
118
Problem
Possible Solution
Image quality is poor or

has decreased during
document imaging
Make sure that the scanner is clean. See

Maintenance on page 81.
Lines appear on the image

Clean the imaging guides. See Cleaning the

Imaging Guides on page 94 for details.
No images are being

displayed during document
imaging
If you are scanning single-sided documents, make

sure that the side you want to scan is facing the
input tray (face down)
Images are not being

cropped correctly during
document imaging
If the following cropping options are enabled:

Automatically Detect and Straighten (Automatic),
Automatically Detect, or Border Reduction
(Aggressive); and your images are not being
cropped correctly, clean the imaging area as
described in Cleaning the Imaging Guides
Images have black

background bleed-through
When scanning translucent documents, black bleedthrough may be displayed on the image. To
minimize this, adjust the Contrast value or select
Draft (Fixed) to improve the image
Red, green, or blue streaks

are running through a color
photo during document
imaging
The scanner is dirty and needs to be cleaned. See

cleaning procedures in Chapter 4, Maintenance.
Operators Guide
119
The Scan Validation Tool Diagnostics Window

This section describes the functionality found in the
Diagnostics Window. In order for all three tabs (shown on
the next page) to be available, you must enter the
diagnostics window from the Scan Validation Tool (SVT).
Use the following procedure to bring up the diagnostics
window:
1.
Select StartProgramsScantronDocument
ImagingScan Validation Tool. The Scan Validation Tool dialog box appears.
2. Drive Types: TWAIN and Drivers: Scantron

iNSIGHT 20 are already selected. Click OK to
continue. The Scan Validation Tool appears.
3. Click the Setup button (shown in the margin). The
main iNSIGHT 20 scanner (TWAIN Driver) window
appears.
4. Click Settings (shown in the margin). The settings
window appears.
5. If you see the Device button (shown in the margin),
click it. The device window appears.
If you do not see the Device button, then you are
already in the device window.
6. Click Diagnostics. The diagnostics window shown
below appears.
From this window you can access the diagnostic functions of the scanner. The diagnostics window includes
the following tabs: General, Component, Debug and
Logs. See the rest of this section for details.
120
Diagnostics - General Tab

The General tab allows you to perform a scanner test and
displays the scanner time.
Tests
Scanner Time
Operators Guide
Scanner: similar to, but more extensive than, a poweron self test. Selecting this will immediately put the
device through a series of checks to determine that all
the scanner hardware is working.
Count only: counts the number of documents entering the scanner without actually sending the images to
the scanning application. This test is performed during
any scan session in which this option is turned on.
NOTE. This test is automatically turned off when the
scanning application disconnects from the scanner.
This feature is not relevant to the iNSIGHT 20 scanner

because it does not have a printer option.
121
Diagnostics - Component Tab

The Component tab lists the status of a number of
scanner components.
122
Diagnostics - Debug Tab

The Debug tab allows you to store the communications
between the scanner and a scanning application, as well as
the images, to a file that can be reviewed later by
Customer Support.
Logging
This function saves the communications between the

scanner and a scanning application. The options are:
Off (the default)
On
Custom
NOTE: We recommend that you do not use the Custom setting, unless directed to do so by Customer Support.
Flag and Filter are only available for Custom; only make
changes as directed by Customer Support.
For changes to take effect, you must restart your
application.
Operators Guide
123
Images
Simulation
124
Received From Scanner: normally, it is not necessary to save the images received at the PC from the
scanner. It is suggested that you only turn this on
when instructed by Customer Support.
Held in memory: if scanning a large job and you only
need to save the last few images, then turn this on by
selecting the number of images you want to save.
NOTE: Turning this on will use more PC memory.
Sent To Application: normally, you do not need to

save the images received at the scanning application
from the scanner. We recommend that you only turn
this on when instructed by Customer Support.
Not used unless instructed by Customer Support.
Diagnostics - Logs Tab

The Logs tab allows you to view scanner information.
Logs
General: displays the scanners version information,

serial number, attached/installed accessories, meters,
etc.
Operator: displays the scanners log. This log can only
be cleared by Customer Support.
Toolbar Buttons
Save As: saves all the logs for viewing by

Customer Support. When selected, you will be
prompted for the location to save the logs along
with the option of including any debug images.
Refresh: refreshes the currently displayed log.
Operators Guide
125
NOTES
126
In this chapter:
Registering Your Product . . . . . . . . . . . . . . . . .
Printed Documentation . . . . . . . . . . . . . . . . . .
The Help System. . . . . . . . . . . . . . . . . . . . . . . .
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet Resources . . . . . . . . . . . . . . . . . . . . . .
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . .
Ordering Forms and Print Services . . . . . . . . .
Requesting Support. . . . . . . . . . . . . . . . . . . . . .
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
page 127
page 129
page 130
page 131
page 132
page 133
page 134
page 135
page 137
Chapter 6:
Registering Your Product
Outside the U.S.
Within the U.S.
Contact your local sales agent for product support,

registration, and update information.
Product registration ensures timely notification of
downloadable updates and upgrades which are provided
to you as a benefit of an active software subscription or
hardware support agreement.
Online registration is required for:
Operators Guide
Notification of downloadable updates and upgradesfor drivers and utilities

Downloading of the updates and upgradesfor drivers
and utilities
Online support requests
127
Chapter 6: Product Support and Services

Registering Your Product
NOTE: If you are entitled to updates or upgrades, you may
obtain them on physical media for an extra fee.
Online Registration
1.
Go to the Scantron Web site at www.scantron.com.
2. Select SupportProduct Registration. The

Product Registration page will appear.
3. Follow the on-screen instructions.
128

Printed Documentation
Printed Documentation
Your iNSIGHT 20 scanner comes with printed
documentation for the scanner and the included software.
The documentation set provides information on
packaging, installation, setup, operation, and configuration
for users and system administrators.
The printed documentation set for the iNSIGHT 20
consists of the following:
Whats in This Box for the iNSIGHT 20 Scanner (Publication Number 277 160 xxx*)
Quick Start for the iNSIGHT 20 Scanner (Publication
Number 277 158 xxx*)
Quick Tips for the iNSIGHT 20 Scanner (Publication
Number 277 159 xxx*)
Scantron iNSIGHT 20 Scanner Operators Guide (Publication Number 277 157 xxx*)
Scantron iNSIGHT 20 and iNSIGHT 30 Scanners Data
Collection and Document Imaging Guide (Publication Number 277 156 xxx*)
ScanTools Plus Users Guide** (Publication Number
203 821 xxx*)
* Where xxx indicates the current revision number.

** This documentation is included only if your scanner
came bundled with ScanTools Plus data collection
software.
In addition, copies of most printed documentation, in
PDF format, are also available on the iNSIGHT 20 and
iNSIGHT 30 Drivers and Scanner Utilities and ScanTools
Plus CDs.
Operators Guide
129

The Help System
The Help System

Your iNSIGHT 20 scanner does not come with a Help
system specifically for the hardware. However, the
Scantron software products that you use with your
scanner each come with a Help system that includes
comprehensive information that may help you with your
hardware issues. Use the Index and Search features in the
software Help system to find information about how your
scanner and software work together.
If you are facing a hardware issue, be sure to check the
software Help system for information before calling
Scantron Support (within the U.S.) or your local sales
agent (outside the U.S.).
130

Training
Training
Outside the U.S.
Within the U.S.
Contact your local sales agent for training information.

While Scantron does not offer training specifically for
your scanner hardware, we do offer training on most
Scantron software products used with your scanner.
Training is available for:
ScanTools Plus software

ScanFlexTM Option
Scantron DesignExpertTM Software
ProsperTM assessment system
RealTime Character Recognition utilizing NestorReaderTM
Remark Classic OMR Software
Types of training available include classroom training, web

seminars, and Quick Start orientations.
For more information or to sign up for training:
Operators Guide
Visit our Web site at www.scantron.com, or

Call Scantron Training at 1-800-336-3426 (extension
6123).
131

Internet Resources
Internet Resources
Go to www.scantron.com to access the Scantron
Customer Support Web site. It gives you access to the
following:
132
Outside the U.S.
Within the U.S.
Frequently Asked Questions (FAQs) with answers

about scanning hardware and software products.
Online registration of your scanner or software product with Scantron Customer Support. This ensures
you of timely notification of product updates and
upgrades.
Frequently Asked Questions (FAQs) with answers
about scanning hardware and software products.
Software updates (including driver and utility updates
for scanners) that you can download if you have a current software subscription or hardware support agreement.
NOTE: New licensees of Scantron software products have
access to these support resources. Continued access to
some of these resources requires a continuing
software subscription support agreement.

Ordering Supplies
Ordering Supplies
Outside the U.S.
Within the U.S.
Contact your local sales agent to order supplies.

We offer quick, easy access to supplies and user manuals
for your Scantron scanner and software. You can order
online or by phone or fax:
Online
Phone or Fax
Scantron Online Store

www.scantronstore.com
Click Supplies
Scantron Supplies Business Center

1313 Lone Oak Road
Eagan, MN 55121
Phone 1-800-328-6290
Fax 1-651-683-6230
NOTE: Promotional offers are typically available for online
purchases only.
Operators Guide
133

Ordering Forms and Print Services
Ordering Forms and Print Services

Outside the U.S.
Within the U.S.
Contact your local sales agent for forms and print

services information.
Standard Forms
Scantron has a large variety of standard forms to meet
your data collection needs. For an illustrated list of the
forms available and to order online, visit the Web site
below. To order by phone, contact Scantron Print Services
at the numbers shown below.
Online
Phone or Fax
Scantron Online Store

www.scantronstore.com
Scantron Print Services

Phone 1-800-722-6876
Fax 1-949-639-7710
Custom Form Design and Other Services

In addition to standard forms, Scantron Print Services can
also assist with custom form design. Once you have an
idea of what the project entails, call Scantron Print
Services at the numbers below to discuss the project with
a Customer Service Representative (CSR). Scantron CSRs
have the expertise needed to ensure that the job gets done
right, and with the value added features that you desire.
Other services available through Scantron Print Services
include background form images, merge template
creation, high volume merge printing projects, and
delivery and fulfillment services.
Phone or Fax
Scantron Print Services
Phone 1-800-735-2566
Fax 1-717-684-1300
134

Requesting Support
Requesting Support
Outside the U.S.
Within the U.S.
Contact your local sales agent for support.

If you have questions about your scanner that are not
answered by the printed documentation, the Help system,
or www.scantron.com, call Scantron Customer Support.
When you call Scantron, an operator will ask you to
describe your problem. The operator will then relay
information about the problem to an analyst who will call
you back as soon as possible. You can reach Customer
Support from 8:00 A.M. to 5:00 P.M. Monday through
Friday, your local time (except for Alaska and Hawaii
where support is available through 7:00 P.M. CST).
Before calling:
1.
Know the serial number of the product you are calling

about. The serial number for your iNSIGHT 20 can
be found on the bottom of the scanner.
2. Write down a description of your problem. Include

a sequence of the steps leading to the problem. Doing
this ensures that you will have all the details you need
when you talk to the analyst.
3. Note error messages that appear on your computer
screen.
4. Have a description of your hardware ready.
Computer, including processor and speed, amount

of memory, disk size, available disk storage space,
and operating system.
Laser printer, if applicable, including whether
PostScript or PCL, color or black and white, and
equipped for duplex printing or not.
5. Have a description of your software ready.
Operators Guide
135

Requesting Support
The software you are using, the version numbers,

and any additional modules that have been
installed.
6. Be available with a phone at the scanner. This is so
that the analyst will be able to guide you through the
troubleshooting process.
Scantron Customer Support
Phone 1-800-338-5544 (U.S. only)
Scantron Customer Support can answer your questions
about a variety of subjects, including:
136
Installation and configuration

Program features and operation
Scanner and software troubleshooting
Documentation and the Help system
Fonts and graphics
Software/hardware errors
Laser printing forms
ScanFlex and PrintFlex

Services
Services
Outside the U.S.
Within the U.S.
Contact your local sales agent for services information.

A variety of services are available including custom data
collection solutions, survey research services, equipment
maintenance, equipment installation, network installation,
custom training solutions, custom application
development, database support, software support for
custom applications, and consulting services.
For information on any of these services, contact
Scantron:
Online
www.scantron.com
Operators Guide
Phone
1-800-447-3269
137

Services
NOTES
138
In this chapter:
Ink Form Color Options (1 Color) . . . . . . . . .
Pencil Form Color Options (1 Color) . . . . . . .
Pencil Form Color Combinations (2 Color) . .
Pencil Form Color Combinations (3 Color) . .
page 140
page 141
page 142
page 146
Appendix A:
Color Options for Data Collection Forms
Colors can add interest and clarity to your data collection
forms. However, it is important to choose colors that will
drop out (not be read by the scanner) properly. Specific
colors are approved, depending on whether the
respondent uses ink or pencil to fill in the forms. In
addition, if using pencil, you can use up to three colors on
your forms. See the tables in this appendix for listings of
approved colors and color combinations for ink and
pencil read forms.
Operators Guide
139
Appendix A: Color Options for Data Collection Forms

Ink Form Color Options (1 Color)
Ink Form Color Options (1 Color)

Choose a single ink dropout color for your form from the
colors below.
Drop Out Colors
Carnival
Fiesta
Harvest
Pumpkin
Raspberry
Rose
Spice
Strawberry
Tangerine
NOTE: There are no two or three color combinations for ink
read forms.
140

Pencil Form Color Options (1 Color)
Pencil Form Color Options (1 Color)

Choose a single pencil dropout color for your form from
the colors below.
Drop Out Colors
Anchor
Caribbean
Carnival
Cherry
Fiesta
Frost
Harvest
Jade
Oak
Ocean
Pumpkin
Raspberry
Rose
Rust
Sky
Spice
Strawberry
Tangerine
Teal
Woodland
Operators Guide
141

Pencil Form Color Combinations (2 Color)

The following is a list of approved two color combinations
for pencil forms.
Color One
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
142
Color Two
Carnival
Cherry
Fiesta
Harvest
Oak
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Woodland
Carnival
Cherry
Fiesta
Harvest
Oak
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Woodland

Color One
Carnival
Carnival
Carnival
Carnival
Carnival
Carnival
Cherry
Cherry
Cherry
Cherry
Cherry
Cherry
Fiesta
Fiesta
Fiesta
Fiesta
Fiesta
Fiesta
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Operators Guide
Color Two
Frost
Jade
Ocean
Sky
Teal
Woodland
Frost
Jade
Ocean
Sky
Teal
Woodland
Frost
Jade
Ocean
Sky
Teal
Woodland
Harvest
Jade
Oak
Pumpkin
Raspberry
Rose
Rust
Sky
Spice
Strawberry
Tangerine
Woodland
143

Color One
Harvest
Harvest
Harvest
Harvest
Harvest
Jade
Jade
Jade
Jade
Jade
Jade
Jade
Jade
Oak
Oak
Oak
Oak
Ocean
Ocean
Ocean
Ocean
Ocean
Ocean
Ocean
Ocean
Pumpkin
Pumpkin
Pumpkin
Raspberry
Raspberry
144
Color Two
Jade
Ocean
Sky
Teal
Woodland
Oak
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Ocean
Sky
Teal
Woodland
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Woodland
Sky
Teal
Woodland
Sky
Teal

Color One
Raspberry
Rose
Rose
Rose
Rust
Rust
Rust
Sky
Sky
Sky
Spice
Spice
Strawberry
Strawberry
Tangerine
Tangerine
Teal
Operators Guide
Color Two
Woodland
Sky
Teal
Woodland
Sky
Teal
Woodland
Spice
Strawberry
Tangerine
Teal
Woodland
Teal
Woodland
Teal
Woodland
Woodland
145


The following is a list of approved three color
combinations for pencil forms.
Color One
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Anchor
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Caribbean
Carnival
Carnival
146
Color Two
Carnival
Cherry
Fiesta
Harvest
Oak
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Carnival
Cherry
Fiesta
Harvest
Oak
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Frost
Frost
Color Three
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Jade
Sky

Color One
Carnival
Carnival
Carnival
Cherry
Cherry
Cherry
Cherry
Cherry
Fiesta
Fiesta
Fiesta
Fiesta
Fiesta
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Operators Guide
Color Two
Frost
Ocean
Teal
Frost
Frost
Frost
Ocean
Teal
Frost
Frost
Frost
Ocean
Teal
Harvest
Harvest
Harvest
Jade
Jade
Jade
Jade
Jade
Jade
Jade
Jade
Oak
Oak
Pumpkin
Pumpkin
Raspberry
Raspberry
Color Three
Woodland
Woodland
Woodland
Jade
Sky
Woodland
Woodland
Woodland
Jade
Sky
Woodland
Woodland
Woodland
Jade
Sky
Woodland
Oak
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Sky
Woodland
Sky
Woodland
Sky
Woodland
147

Color One
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Frost
Harvest
Harvest
Oak
Oak
Ocean
Ocean
Ocean
Ocean
Ocean
Ocean
Ocean
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
148
Color Two
Rose
Rose
Rust
Rust
Sky
Sky
Sky
Spice
Strawberry
Tangerine
Ocean
Teal
Ocean
Teal
Pumpkin
Raspberry
Rose
Rust
Spice
Strawberry
Tangerine
Teal
Teal
Teal
Teal
Teal
Teal
Teal
Color Three
Sky
Woodland
Sky
Woodland
Spice
Strawberry
Tangerine
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
Woodland
I
Index
A
acoustic emission . . . . . . . . . . . . . . . . . . . . . 14
adjusting
input tray . . . . . . . . . . . . . . . . . . . . . . . . 27
output tray . . . . . . . . . . . . . . . . . . . . . . 27
air quality . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
automatic feeding . . . . . . . . . . . . . . . . . . . . . 35
auxiliary USB port . . . . . . . . . . . . . . . . . . . . 21
B
both LEDs at same time . . . . . . . . . . . 37, 112
bottom LED . . . . . . . . . . . . . . . . . . . . . . . . 23
C
calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
repeating . . . . . . . . . . . . . . . . . . . . . . . . 75
cleaning
drive rollers . . . . . . . . . . . . . . . . . . . . . . 95
schedule . . . . . . . . . . . . . . . . . . . . . 83
feed module tires . . . . . . . . . . . . . . 83, 92
imaging guides . . . . . . . . . . . . . . . . . . . 95
schedule . . . . . . . . . . . . . . . . . . . . . 83
paper path . . . . . . . . . . . . . . . . . . . . . . . 95
schedule . . . . . . . . . . . . . . . . . . . . . 84
precautions . . . . . . . . . . . . . . . . . . . 10, 86
separator module tires . . . . . . . . . . . . . 91
schedule . . . . . . . . . . . . . . . . . . . . . 83
transport area . . . . . . . . . . . . . . . . . . . . 95
Operators Guide
schedule . . . . . . . . . . . . . . . . . . . . 83
cleaning sheets (transport area) . . . . . . . . . . 85
clearing document jams . . . . . . . . . . . . 39, 115
Click&Scan
installing . . . . . . . . . . . . . . . . . . . . . . . . 48
uninstalling . . . . . . . . . . . . . . . . . . . . . . 76
updating . . . . . . . . . . . . . . . . . . . . . . . . 78
collecting data . . . . . . . . . . . . . . . . . . . . . . . . 1
color options
ink form
1-color . . . . . . . . . . . . . . . . . . . . . 139
pencil form
1-color . . . . . . . . . . . . . . . . . . . . . 141
2 color . . . . . . . . . . . . . . . . . . . . . 142
3 color . . . . . . . . . . . . . . . . . . . . . 146
color, initial settings . . . . . . . . . . . . . . . . . . . 66
compressed air, cleaning and . . . . . . . . . . . . 10
computer hookup . . . . . . . . . . . . . . . . . . . . 42
configuring the scanner . . . . . . . . . . . . . . . . 68
connecting
power cord . . . . . . . . . . . . . . . . . . . . . . 52
USB cable . . . . . . . . . . . . . . . . . . . . . . . 53
Connexion Aux Systmes Dalimentation lectrique . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
consumables . . . . . . . . . . . . . . . . . . . . . . . . . 85
disposal of . . . . . . . . . . . . . . . . . . . . . . 11
consumables, ordering . . . . . . . . . . . . . . . . 133
continuous feeding . . . . . . . . . . . . . . . . . . . 36
correction fluids, document imaging and . . 34
customer support
149
uninstalling . . . . . . . . . . . . . . . . . . . . . . 76
updating . . . . . . . . . . . . . . . . . . . . . . . . 78
requesting . . . . . . . . . . . . . . . . . . . . . . 135
D
data collection
automatic feeding . . . . . . . . . . . . . . . . . 35
continuous feeding . . . . . . . . . . . . . . . . 36
defined . . . . . . . . . . . . . . . . . . . . . . . . . . 1
features . . . . . . . . . . . . . . . . . . . . . . . . . . 4
manual feeding . . . . . . . . . . . . . . . . . . . 36
paper types . . . . . . . . . . . . . . . . . . . . . . 33
paper weights . . . . . . . . . . . . . . . . . . . . 33
preparing documents for . . . . . . . . . . . 32
scanner speed and . . . . . . . . . . . . . . . . . . 2
test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
diagnostics
images . . . . . . . . . . . . . . . . . . . . . . . . . 124
logging . . . . . . . . . . . . . . . . . . . . . . . . . 123
printer . . . . . . . . . . . . . . . . . . . . . . . . . 121
scanner . . . . . . . . . . . . . . . . . . . . . . . . 121
digital storage . . . . . . . . . . . . . . . . . . . . . . . . . 2
disposing of consumables . . . . . . . . . . . . . . 11
document imaging
automatic feeding . . . . . . . . . . . . . . . . . 35
continuous feeding . . . . . . . . . . . . . . . . 36
correction fluids and . . . . . . . . . . . . . . . 34
defined . . . . . . . . . . . . . . . . . . . . . . . . . . 2
document size . . . . . . . . . . . . . . . . . . . . 34
features . . . . . . . . . . . . . . . . . . . . . . . . . . 5
inks and . . . . . . . . . . . . . . . . . . . . . . . . . 34
manual feeding . . . . . . . . . . . . . . . . . . . 36
paper specifications . . . . . . . . . . . . . . . 34
paper weights . . . . . . . . . . . . . . . . . . . . 34
preparing documents for . . . . . . . . . . . 33
scanner speed and . . . . . . . . . . . . . . . . . . 2
system requirements . . . . . . . . . . . . . . . . 6
test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
document size, document imaging . . . . . . . 34
documents
preparing for scanning . . . . . . . . . . . . . 32
scanning . . . . . . . . . . . . . . . . . . . . . . . . 35
streaks . . . . . . . . . . . . . . . . . . . . . . . . . 118
vertical lines . . . . . . . . . . . . . . . . . . . . 119
SEE ALSO forms OR paper
double-sided, initial settings . . . . . . . . . . . . . 66
drive rollers
cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 95
maintenance schedule . . . . . . . . . . . . . . 83
drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . 76, 78
installing . . . . . . . . . . . . . . . . . . . . . . . . 48
150
E
electrical noise . . . . . . . . . . . . . . . . . . . . . 42
EMC statements . . . . . . . . . . . . . . . . . . . . . 12
emulsiclean wipes, part number . . . . . . . . . 85
Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . 11
environmental Information . . . . . . . . . . . . . 11
error codes . . . . . . . . . . . . . . . . . . . . . . 37, 112
error, false paper jam . . . . . . . . . . . . . . . . . . 95
F
FCC rules . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
features, scanner . . . . . . . . . . . . . . . . . . . . . . 3
feed module
Feeder Consumables Kit and . . . . . . . 85
maintenance schedule . . . . . . . . . . . . . 83
replacing . . . . . . . . . . . . . . . . . . . . . . . 105
feed module tires
cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 92
replacing . . . . . . . . . . . . . . . . . . . . . . . 105
Feeder Consumables Kit, part number . . . . 85
feeding
automatic . . . . . . . . . . . . . . . . . . . . . . . 35
continuous . . . . . . . . . . . . . . . . . . . . . . 36
manual . . . . . . . . . . . . . . . . . . . . . . . . . 36
file formats, document imaging . . . . . . . . . . 5
flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
folding input/output trays . . . . . . . . . . . . . . 27
footprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
form color options
ink
1 color . . . . . . . . . . . . . . . . . . . . . 139
pencil
1 color . . . . . . . . . . . . . . . . . . . . . 141
2 color . . . . . . . . . . . . . . . . . . . . . 142
3 color . . . . . . . . . . . . . . . . . . . . . 146
forms . . . . . . . . . . . . . . . . . . . . . . . . . . . 3233
ordering . . . . . . . . . . . . . . . . . . . . . . . 134
reading . . . . . . . . . . . . . . . . . . . . . . . . . . 1
scanning . . . . . . . . . . . . . . . . . . . . . . . . 35
G
gap release lever . . . . . . . . . . . . . . . . . . . . . . 18
getting ready to scan . . . . . . . . . . . . . . . . . . 58
green and red at same time . . . . . . . . . 37, 112
green flashing . . . . . . . . . . . . . . . . . . . . 37, 112

green on steady . . . . . . . . . . . . . . . . . . . 37, 112
H
humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
I
image quality . . . . . . . . . . . . . . . . . . . . . . . . 119
images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
collecting . . . . . . . . . . . . . . . . . . . . . . . . . 2
imaging guides
cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 95
part number . . . . . . . . . . . . . . . . . . . . . 85
replacing . . . . . . . . . . . . . . . . . . . . . . . 105
indicator lights . . . . . . . . . . . . . . . . . . . 37, 112
initial settings . . . . . . . . . . . . . . . . . . . . . . . . 66
ink
document imaging and . . . . . . . . . . . . . 34
input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
adjusting . . . . . . . . . . . . . . . . . . . . . . . . 27
attaching . . . . . . . . . . . . . . . . . . . . . . . . 48
extender . . . . . . . . . . . . . . . . . . . . . . . . 18
form placement . . . . . . . . . . . . . . . 3233
installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
getting ready to scan . . . . . . . . . . . . . . . 58
software drivers & utilities . . . . . . . . . . 48
J
jams
clearing . . . . . . . . . . . . . . . . . . . . . 39, 115

false . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
paper . . . . . . . . . . . . . . . . . . . . . . . . . . 117
L
labels, warning . . . . . . . . . . . . . . . . . . . . . . . . 9
lamps, SEE readheads
LEDs . . . . . . . . . . . . . . . . . . . . 18, 23, 37, 112
lines, vertical . . . . . . . . . . . . . . . . . . . . . . . . 119
location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
lower imaging guide
part number . . . . . . . . . . . . . . . . . . . . . 85
M
maintenance
Operators Guide
schedule . . . . . . . . . . . . . . . . . . . . . . . . 83
manual feeding . . . . . . . . . . . . . . . . . . . . . . . 36
marks, reading . . . . . . . . . . . . . . . . . . . . . . . . 1
material data safety sheets . . . . . . . . . . . . 8, 86
MSDS, SEE material data safety sheets
multiple documents
feeding . . . . . . . . . . . . . . . . . . . . . . 3536
O
output tray
adjusting . . . . . . . . . . . . . . . . . . . . . . . . 27
P
pad, pre-separation, SEE pre-separation pad
paper
acceptable sizes
data collection . . . . . . . . . . . . . . . . . 4
document imaging . . . . . . . . . . . . . 7
acceptable weights . . . . . . . . . . . . . . . . . 3
capacity . . . . . . . . . . . . . . . . . . . . . . . . . . 3
paper clips, removing before scanning . 3233
paper jam errors, false . . . . . . . . . . . . . . . . . 95
paper path, cleaning . . . . . . . . . . . . . . . . . . . 95
paper types
data collection . . . . . . . . . . . . . . . . . . . 33
document imaging . . . . . . . . . . . . . . . . 34
paper weights
data collection . . . . . . . . . . . . . . . . . . . 33
part numbers . . . . . . . . . . . . . . . . . . . . . . . . 85
pauses, excessive . . . . . . . . . . . . . . . . . . . . 118
pencil form color combinations
2 color . . . . . . . . . . . . . . . . . . . . . . . . . 142
3 color . . . . . . . . . . . . . . . . . . . . . . . . . 146
pencil form color options (1 color) . . . . . . 141
phone access . . . . . . . . . . . . . . . . . . . . . . . . 42
power button . . . . . . . . . . . . . . . . . . . . . . . . 21
power cord
attaching . . . . . . . . . . . . . . . . . . . . . . . . 52
selecting . . . . . . . . . . . . . . . . . . . . . . . . 52
power port . . . . . . . . . . . . . . . . . . . . . . . . . . 21
power saver . . . . . . . . . . . . . . . . . . . . . . . . 114
power source . . . . . . . . . . . . . . . . . . . . . . . . 42
powering scanner on . . . . . . . . . . . . . . . . . . 23
preacutions
cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 86
precautions . . . . . . . . . . . . . . . . . . . . . . . . . . 81
user . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
151
preparing for scanning . . . . . . . . . . . . . . 3233

pre-separation pads
Feeder Consumables Kit and . . . . . . . . 85
replacing . . . . . . . . . . . . . . . . . . . . . . . . 99
print services . . . . . . . . . . . . . . . . . . . . . . . 134
problem solving . . . . . . . . . . . . . . . . . . . . . 116
product registration . . . . . . . . . . . . . . . . . . 127
R
readheads
behavior . . . . . . . . . . . . . . . . . . . . . . . 114
shut off too soon . . . . . . . . . . . . . . . . 118
shutoff times . . . . . . . . . . . . . . . . . 38, 114
reading
images . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
recalibrating message . . . . . . . . . . . . . . . . . . 75
recycling product packaging . . . . . . . . . . . . 11
red and green at same time . . . . . . . . . 37, 112
red on steady . . . . . . . . . . . . . . . . . . . . 37, 112
registration . . . . . . . . . . . . . . . . . . . . . . 41, 127
relocation kit, part number . . . . . . . . . . . . . 85
removing
staples, paper clips . . . . . . . . . . . . . 3233
replacement parts . . . . . . . . . . . . . . . . . . . . . 85
replacing
feed module . . . . . . . . . . . . . . . . . 84, 105
feed module tires . . . . . . . . . . . . . . . . 105
schedule . . . . . . . . . . . . . . . . . . . . . 84
imaging guides . . . . . . . . . . . . . . . . . . 105
pre-separation pad . . . . . . . . . . . . . 84, 99
separator module
schedule . . . . . . . . . . . . . . . . . . . . . 84
separator module tires
schedule . . . . . . . . . . . . . . . . . . . . . 84
resolution, document imaging . . . . . . . . . . . . 5
rollers, drive, SEE drive rollers
Running . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
S
safety information . . . . . . . . . . . . . . . . . . . . . 7
Scan Validation Tool . . . . . . . . . . . . . . . . . . 66
diagnostics window . . . . . . . . . . . . . . 120
installing . . . . . . . . . . . . . . . . . . . . . . . . 48
uninstalling . . . . . . . . . . . . . . . . . . . . . . 76
updating . . . . . . . . . . . . . . . . . . . . . . . . 78
scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
152
components . . . . . . . . . . . . . . . . . . . . . 18
cover
release lever . . . . . . . . . . . . . . . . . . 18
features . . . . . . . . . . . . . . . . . . . . . . . . . . 3
initial settings . . . . . . . . . . . . . . . . . . . . 66
power on . . . . . . . . . . . . . . . . . . . . . . . . 23
recalibration message . . . . . . . . . . . . . . 75
registration . . . . . . . . . . . . . . . . . . . . . . 41
selecting a location . . . . . . . . . . . . . . . . 42
starting and stopping . . . . . . . . . . . . . . 31
supplies and consumables . . . . . . . . . . 85
time . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
will not scan/feed documents . . . . . . 116
scanner cover . . . . . . . . . . . . . . . . . . . . . . . . 18
Scanner Exerciser
installing . . . . . . . . . . . . . . . . . . . . . . . . 48
scanner speed
data collection mode . . . . . . . . . . . . . . . 2
document imaging mode . . . . . . . . . . . . 2
scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
getting ready . . . . . . . . . . . . . . . . . . . . . 58
multiple documents . . . . . . . . . . . . 3536
preparing documents . . . . . . . . . . . . . . 32
single pages . . . . . . . . . . . . . . . . . . . . . . 36
ScanTools Plus . . . . . . . . . . . . . . . . . . . . . . . 68
configuring the scanner with . . . . . . . . 68
installing . . . . . . . . . . . . . . . . . . . . . . . . 68
uninstalling . . . . . . . . . . . . . . . . . . . . . . 77
schedule . . . . . . . . . . . . . . . . . . . . . . . . . 8384
schedule, maintenance . . . . . . . . . . . . . . . . . 83
scheduling installation appointment . . . . . . 41
security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
separator module
cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 91
Feeder Consumables Kit and . . . . . . . 85
separator module tires
cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 91
side access door . . . . . . . . . . . . . . . . . . . . . . 21
single pages, feeding . . . . . . . . . . . . . . . . . . 36
size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
skewed documents . . . . . . . . . . . . . . . . . . . 118
software, drivers and utilities installation . . 48
space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
staples, removing before scanning . . . . 3233
starting and stopping scanner . . . . . . . . . . . 31
staticide wipes
part number . . . . . . . . . . . . . . . . . . . . . 85
precautions . . . . . . . . . . . . . . . . . . . . . . 86
storing
input/ouput trays . . . . . . . . . . . . . . . . . 27
storing images . . . . . . . . . . . . . . . . . . . . . . . . . 2
streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
ordering . . . . . . . . . . . . . . . . . . . . . . . . 133
supplies, cleaning . . . . . . . . . . . . . . . . . . . . . 10
support
requesting . . . . . . . . . . . . . . . . . . . . . . 135
system requirements . . . . . . . . . . . . . . . . . . . 42
document imaging . . . . . . . . . . . . . . . . . 6
T
temperature . . . . . . . . . . . . . . . . . . . . . . . . . 43
testing
data collection . . . . . . . . . . . . . . . . . . . . 68
tests
printer . . . . . . . . . . . . . . . . . . . . . . . . . 121
scanner . . . . . . . . . . . . . . . . . . . . . . . . 121
time, scanner . . . . . . . . . . . . . . . . . . . . . . . 121
timing marks
placement for scanning . . . . . . . . . 3233
tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
feed module
cleaning . . . . . . . . . . . . . . . . . . . . . 92
maintenance schedule . . . . . . . . . . 83
Feeder Consumables Kit and . . . . . . . . 85
separator module
maintenance schedule . . . . . . . . . . 83
top LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
transport area
cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 95
cleaning sheets part number . . . . . . . . 85
Operators Guide
troubleshooting . . . . . . . . . . . . . . . . . . . . . 111
chart . . . . . . . . . . . . . . . . . . . . . . . . . . 116
TWAIN driver, installing . . . . . . . . . . . . . . 48
TWAIN driver, SEE ALSO drivers
types, paper SEE paper types
U
ultrasonic multi-feed detection . . . . . . . . . . . 3
unfolding forms . . . . . . . . . . . . . . . . . . . 3233
uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . . 76
drivers and utilities . . . . . . . . . . . . . . . . 76
ScanTools Plus . . . . . . . . . . . . . . . . . . . 77
updating drivers & utilties . . . . . . . . . . . . . . 78
upper imaging guide
part number . . . . . . . . . . . . . . . . . . . . . 85
USB cable, connecting . . . . . . . . . . . . . . . . . 53
USB port . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
utilities
installing . . . . . . . . . . . . . . . . . . . . . . . . 48
uninstalling . . . . . . . . . . . . . . . . . . . . . . 76
updating . . . . . . . . . . . . . . . . . . . . . . . . 78
V
vertical lines . . . . . . . . . . . . . . . . . . . . . . . . 119
W
warning labels . . . . . . . . . . . . . . . . . . . . . . . . . 9
WEEE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
weights, paper SEE paper weights
wipes
emulsiclean . . . . . . . . . . . . . . . . . . . . . . 85
staticide . . . . . . . . . . . . . . . . . . . . . . 8586
153
NOTES
154
iNSIGHT 20 Scanners
TM
Youve just purchased a Scantron iNSIGHT 20 OMR and image scanner. For
over 30 years, Scantron scanners have offered accurate and reliable data
capture through both Optical Mark Recognition (OMR) and image scanning.
The iNSIGHT 20 from Scantron is a compact, affordable desktop model
scanner that combines document imaging technology along with the proven
data collection capabilities and accuracy of optical mark recognition (OMR).
Trust the Scantron family of high-accuracy data collection tools with
unique OMR and image capture features to streamline your current
processes, and provide you with a springboard to take advantage of emerging
technologies.
Please visit us at www.scantron.com for a complete overview of i NSIGHT 20 scanner

capabilities or call us at 1-800-SCANTRON (1-800-722-6876) for more information.
2009 Scantron Corporation. All rights reserved. Scantron and the Scantron logo are registered trademarks. P/N

INSIGHT 20 Operators Guide

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INSIGHT 20 Operators Guide

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iNSIGHT 20

This manual is organized as follows:

Scantron iNSIGHT 20 Scanner

Scanner Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Scantron iNSIGHT 20 Scanner

Starting and Stopping the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Registering Your Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Finalizing the iNSIGHT 20 Drivers and Scanner Utilities Software Installation . . . . . 55

Scantron iNSIGHT 20 Scanner

Cleaning the Ultrasonic Multi-feed Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Indicator Light and Function Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Registering Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Ink Form Color Options (1 Color). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Data collection is the process of reading marks from

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

scanner and software work together to read up to 1800

Document imaging is the process of scanning and

Scantron iNSIGHT 20 Scanner

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Scanner Hardware Features

Lightweight and portable

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Data Collection Features

Image-based data collection

Scantron iNSIGHT 20 Scanner

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Document Imaging Features

TWAIN driver and Click&Scan document imaging

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

software supports only one scanner connected to the

Scantron iNSIGHT 20 Scanner

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

indoors in a dry location.

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Material Safety Data Sheets (MSDS)

Scantron iNSIGHT 20 Scanner

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

CAUTION: Hot surface, avoid contact.

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Scantron iNSIGHT 20 Scanner

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

The Scantron iNSIGHT 20 scanner is designed to

Waste Electrical and Electronic Equipment (WEEE)

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

This equipment has been tested and found to comply with

Scantron iNSIGHT 20 Scanner

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

This is a Class B product based on the standard of the

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Scantron iNSIGHT 20 Scanner

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Power System Connection

Connexion Aux Systmes

Das Gert ist auch fr die Verwendung im norwegischen

Chapter 1: iNSIGHT 20 Dual Purpose Scanner

Scantron iNSIGHT 20 Scanner

Chapter 2: Scanner Basics

Scanner Cover Provides access to the internal

2. Tilt Release Button Press this button to tilt the

Scantron iNSIGHT 20 Scanner

Chapter 2: Scanner Basics

Flashing Green: Waiting/power saver mode/

Steady Red: Scanner error (such as the scanner is

NOTE: The Start Button, Scroll Button and Function