ABIE E.

O’DELL
abieodell@sbcglobal.net
8205 S. COMMERCIAL
Chicago Illinois 60617 -2112
(773)-600 - 7674

SUMMARY

A highly motivated and customer Service focused individual with over fifteen years of professional
experience in providing premium guest and concierge Professionalism, with the desire to extend a
dedicated proficiency yet, personable environment.

EXPERIENCE

September 2009 PTC SECURITY TRAINING ACCADEMY.

Director / Instructor Louis Phillips
(773)445-8566
Security Officer Certification
Qualifying 20-hour of unarmed security training.

May 05 to present Hotel Indigo

1244 North Dearborn – Chicago, IL. Manager. Sean Coghlan 312-787-4980
Bellman / Doorman
Duties: Helping the guest check in and out, arranging transportation.
Restaurants, reservations, information about the city, hailing taxis, plus.

Sept. 04 to May 05 Avid Staffing (Temp Agents)

Morton Grove, IL. Manager Augusta, Mike, Larry 847-548-2578
847-470-0416 Bellman / Doorman
Contracted out to the Congress Hotel 520 South Michigan Avenue
Supervisor, Bell Captain Marco King # 312-427-3800

Jun. 03 to Feb 04 Food Team Inc > (Temp Agent)

55 West Monroe – Chicago IL. Manager Mike Micek 312-720-3036 contracted out
Bellman / Doorman
Congress Hotel, UIC University, Navy Pier
Duties: Banquet’s Bar Back, Driver- Delivering / Food and catering

Feb. 99 to Apr. 03 Gate Gourmet

4357 united Parkway – Schiller Park, IL
Storage Facility Assistant
Duties: support Stocking, Forklift driver, Inventory,
Quality control and overall distribution
Aug. 99 to Apr. 03 Hotel 71
71 East Wacker – Chicago, IL. Supervisor. Union Steward. And PBX Manager
Mrs. Filemana Cavitt # 312-346-7100
Bellman, Duties: helping guest check in and out caring luggage, room transfers,
Guest request

Jul. 99 to Aug. 99 Oakbrook Hills Resort & Conference Center

3500 Midwest Road – Oak Brook, IL. 630-850- 5555 ext. 5120
Concierge, Duties: Transportation, Reservations to restaurant, VIP, guest
Information, Gift certificates, fax, packages shipping and receiving, maps,
Direction, shopping arrangements to and from local malls with hotel shuttle van,
Tickets for theater and different sporting events including tee-off time on hotel
Greens

Apr. 99 to June. 99 Hyatt Regency Chicago IL. 151 East Wacker- Chicago IL.
Supervisor: Donald Crossly
Concierge, Guest Services Department / Hyatt Printers Roll Chicago / Greeter
Duties: transportation, information, reservations, theater tickets, maintaining the
Regency club 35th floor, serving hors d’oeuvres,continental breakfast and evening
Cocktails

Apr. 93 to Mar. 99
W. Hotel City Center (Midland Hotel)
172 West Adams-Chicago, IL. 312-332-1200 ext. 5161
Supervisor: Israel Miles, Bell Captain
Concierge / Bellman - Duties: checking guest in and out, guest laundry services,
Reservations, receiving and shipping of guest packages, limos, transportation to
And from the airports, theater tickets Brokering, maps, faxing, and storing
luggage

Education
Calumet High School
* PTC Security Training Academy Certification
* Forklift Certification
* 15 Years Hospitality and customer services experience
* Janitorial tech / Maintenance
Entrance Aspiring community activist, entrepreneur and program developer.
I enjoy working with people to enrich the quality of life.

References

Mrs. Justine Santiora “48”years

1606 E. Hyde Park blvd.
Chicago IL. # 773-285-1528

Mrs. Nakia D Bartley “36 years

. 1061 Virginia ST.
Calumet city IL. # 773-398-4718

Mr. Marco King “7 years

(Bell Captain / Supervisor)
Congress Hotel # 312-427-3800
520 S. Michigan, Chicago, IL.

Mr. Israel Miles

(Bell Captain / Supervisor)
W. Hotel City Center 172 W. Adams # 20 years
Chicago IL. # 1-773 905-9285

Mrs. Elaine Murray 10 Years

15719 S. Ingleside 708-201-0001
Dolton Illinois 60419