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Your company sent you on a training course in another country and at the end
of the training you got a certificate which you have lost.
Write a letter to the course organiser and tell him/her:


How you lost your certificate.

Why you need the certificate now.
What you need him to do for you.

Dear Sirs

I attended your course in Marketing Strategies for the Ice Cream Industry
which was held in the Jubilee Centre in Brisbane in November. I am writing to
ask if it would be possible to send me a certificate confirming that I attended the
course for all four days.

I lost the original on my flight back to Canterbury. I had put in my briefcase

along with all the course notes and foolishly I left the briefcase on the plane.
Qantas were unable to find the case when I contacted them and I suspect that a
fellow passenger probably took the case by mistake.

Please could you send me the replacement certificate by post. Unfortunately, my

company will not accept a scanned copy as an email attachment.

I would appreciate it if you would treat this as a matter of urgency because I

am in the process of applying for a promotion and I need to have all my
certificates for this process.

Thank you for your help.



Yours faithfully

The question a holiday competition letter

You won a competition and received a vacation for two as a prize. Write a letter to
ask them to go on holiday with you. In the letter, you should:

tell him/her about the competition you won,

state what kind of vacation it is,
explain why you would like him/her to go on holiday with you

My model answer

Dear Pablo,

Ive got some really exciting news to share with you. Guess what? Ive won a
holiday for two people in a competition. I do hope that you can come with me.



All I had to do to win the competition was write a slogan for a local travel
agency. My winning submission was Fly LTC and see the world. As I said, my
prize is a holiday and it is a cruise around the Mediterranean for a fortnight.
The ship is the latest luxury liner and has all sorts of entertainment facilities
including a swimming pool, a cinema complex and onboard tennis courts. It
sounds as if it should be great fun.

I really hope that you are available sometime this summer. Id love it if you
could come with me, as it sounds just your cup of tea and you could always act
as an interpreter for me when we get to Spain!

I need to book the cruise quite soon, so just drop me a line if you are free.

All the best


A more formal letter question

You are not happy with the course you are doing at college and would like to
change to a different course. Write a letter to the college director requesting to
change your course. You should include details about:



what course are you doing now

why you are not satisfied with that course
what course would you like to change to

Dear Mr Jones

I am writing to ask whether it is possible to change my course. I am

currently studying on a general English programme and I would like to enrol
on an academic IELTS course instead.

The principal reason why I would like to change my course is that I do not
believe the general English course is relevant to me because it is intended
for students who wish to improve their social English. My circumstances are
that I require a band 7.0 in order to be accepted on the0020masters
programme at Aston University. Unless I obtain this score by the beginning of
the next academic year, I will lose my place on the course and will need to
return to my country. This being the case, I believe that it is essential that I
get tuition in academic writing and IELTS skills.

I understand that it may be difficult to change my course mid-semester, but this

is an urgent priority for me. If it would help, I would be delighted to discuss this
with you in person.

Yours sincerely
Khaled Abdullah



You arranged to visit a friend in England but an important event at home now
means that you must change the dates of the visit.
Write a letter to your friend. In your letter

Explain the important event

Apologise for the situation

Suggest a new arrangement

The model letter

Dear Peter

It was a shame that we missed each other on Skype, so I decided to write a

letter to you instead. Theres some good and bad news I need to tell you.

The good news is that my cousin Ravindra has finally managed to persuade
Shilpa to marry him. As you know theyve been going out together for over 5
years now and the family, especially Auntie Geetha, had begun to despair that
they would ever tie the knot. Im sure that you can imagine the celebrations
being planned for the reception.

The bad news is that the the wedding is just when I was due to come and visit
you in England. I do apologise for this but Im sure that youll understand that I
cant miss my cousins big day.



Id still love to visit you in England, if thats still possible. Its not just that Im
dying to see you again, but Im also longing to see the dreaming spires of
Oxford youve told me about so often. Would some time in November suit you?
If not, just let me know when is best for you.

All the best


The letter question

You are staying in rented accommodation. You recently held a party to celebrate
your birthday. Several neighbours have complained about the noise to your
Write a letter to your landlord. In your letter:


apologise for the disturbance

explain the situation
say how you will remedy the situation

The model IELTS apology letter

Dear Mr Jones

I am writing to apologise for the incident last week when some of my

neighbours complained to you. I am most embarrassed about this, because I am
normally a quiet person and I do respect the privacy of my neighbours.



The reason for the excessive noise was that it was my 30th birthday party and
my girlfriend threw a surprise party for me. She had invited around 20 of my
friends to help me celebrate the big day and perhaps she did not realise how
much noise would be made by the travelling disco she had hired. I would also
explain that after I had got over the shock, I did knock on the door of my
immediate neighbours to ask if they wanted to come round and offering to turn
the music down after 11 oclock. Unfortunately, I did not think of inviting the
other residents of the block.

Once again, please accept my apologies and rest assured that this situation will
not be repeated. I have since personally apologised to my neighbours, who
were all very understanding.

Yours sincerely

The question
You have just bought a new mobile phone from a website on the internet. When it
was delivered, the phone was faulty.
Write a letter to the website. In the letter:

introduce yourself
explain the situation
state what action you want to be taken

Read the letter of complaint



Dear Sirs,

I am writing to you to complain about the mobile I bought from your online
store on 23rd November. I have been a loyal customer of yours for the last 4
years and have successfully made many purchases over the years.
Unfortunately, however, this time I am dissatisfied with the service you have

The mobile telephone I ordered was the latest smart phone, the Samsung
Android SA23. My reasons for choosing this model was that you advertised it
on your website as having the new Swype texting system and complete social
network support. Unfortunately, neither of these functions works properly.
When I try to write a text message, the system either crashes or switches into
Chinese and does not recognise the words. Likewise, the telephone does not have
the advertised complete social network support, as I am unable to upload
photographs to Twitter and Facebook.

For these reasons, I would ask you either to refund the purchase price in full or
send me a replacement handset. I look forward to your immediate response.

Yours faithfully

The international food letter question

Your friend is an expert in international food and is going to publish a book soon.
Write a letter to him describing a special dish from your country. In your letter
you should



describe a special dish from your country

explain what season people prefer to eat it in
say why your friend should include this dish in his book
You should understand from this question that you need to write a more informal
letter as you are writing to a friend.

The model letter

Dear Joe

It seems like ages since Ive heard from you. I understand from Bill that youre
writing a book on international cuisine.

Can I suggest you include a recipe for roast beef and Yorkshire pudding in the
UK chapter? It really is the ultimate British dish as its not just the meal we
traditionally have for Sunday lunch, but its what most people think of when
they think of British cooking. While I suppose the beef is simple enough, the
Yorkshire pudding is quite something and a real local delicacy and your book
wouldnt be complete without it. Its so traditional we eat it all year round,
although I suppose its really a winter meal to be eaten in front of a good log

Anyway, I hope you dont get too stressed by the book and that it gets published
on time. When it does come out, I hope youll remember your old friend and
send me a copy.

Hope to hear from you soon,




The letter question

You are looking for part-time employment.
Write a letter to an employment agency. In your letter

introduce yourself

explain what type of work you are looking for

say what experience and skills you have

Read the application letter

Dear Sirs

I am writing to register with your agency as a part-time teacher of English as a

second language. I am returning to work after an extended break to bring up
my young children. While I am flexible and would consider other positions, I
would ideally prefer to work for around 12 hours a week in an accredited
language school teaching young adults.

You will see from my enclosed resume that I have over ten years experience as a
teacher and that I have been employed in a variety of
different sectors including primary, secondary and higher education. My most


recent job was working in China teaching academic English to students

studying to go to university in the UK. I was not only responsible for delivering
lessons, but also helped to redesign the course. You will also note that I have a
degree in TESOL in addition to my first degree in classics and a diploma
in using technology in the classroom.

Please could you let me know whether you have any suitable positions available
for me.

Yours faithfully