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2.
3.
Page: 307
8.
Page: 275
7.
Page: 269
6.
Page: 262
5.
Page: 233
Strategy formulation is the managing of forces during the action, whereas strategy
implementation is the positioning of forces before the action.
Ans: F
4.
Page: 220
Page: 318
Page: 322
218
9.
Because large companies have more at stake, it is more important for large
organizations to conduct strategy evaluation than small companies.
Ans: F
10.
Page: 339
Page 354
Multiple Choice
11.
12.
13.
Page: 219
Page: 219
Which section of the SWOT Matrix involves matching internal strengths with
external opportunities?
a.
The WT cell
b.
The SW cell
c.
The WO cell
d.
The ST cell
e.
The SO cell
Ans: e
Page: 221
219
14.
The two internal dimensions represented on the axes of the SPACE Matrix are
_____.
a.
environmental stability and industry strength
b.
industry strength and internationalization
c.
internationalization and competitive advantage
d.
competitive advantage and financial strength
e.
financial strength and environmental stability
Ans: d
15.
An organization that has a low relative market share position and competes in a
slow-growth industry is referred to as a _____.
a.
dog
b.
question mark
c.
star
d.
cash cow
e.
cowboy
Ans: a
16.
Page: 231
For companies located in Quadrant III of the Grand Strategy Matrix, the first
strategy recommended is _____.
a.
extensive cost and asset reduction
b.
asset expansion
c.
employee expansion
d.
immediate liquidation of assets
e.
divestiture
Ans: a
17.
Page: 225
Page: 238
Through which tactic is it possible to achieve similar results using different means
or paths?
a.
Generalization
b.
Satisficing
c.
Focus on higher-order issues
d.
Equifinality
e.
Specialization
Ans: d
Page: 246
220
18.
19.
20.
Page 269-270
Which approach for managing and resolving conflict involves playing down
differences between conflicting parties while accentuating similarities and
common interests?
a.
Avoidance
b.
Resistance
c.
Compliance
d.
Diffusion
e.
Confrontation
Ans: d
21.
Page: 266
Page 269-270
Page: 271
221
22.
23.
What action involves reconfiguring or redesigning work, jobs and processes for
the purpose of improving costs, quality, service and speed?
a.
Restructuring
b.
Downsizing
c.
Reengineering
d.
Delayering
e.
Benchmarking
Ans: c
24.
Page: 280
A change strategy that attempts to convince people the change is to their personal
advantage is _____.
a.
diffusion
b.
force
c.
educative
d.
rational
e.
compromise
Ans: d
25.
Page: 273
Page: 283-284
Page: 287
222
26.
27.
Which variable would be considered part of the product element of the marketing
mix?
a.
Advertising
b.
Packaging
c.
Payment terms
d.
Inventory levels and location
e.
Publicity
Ans: b
28.
Page 308
29.
Page: 307
Page: 311
What is the most widely used technique for determining the best combination of
debt and stock?
a.
Debt-to-stock ratio
b.
Earnings per share/earnings before interest and tax analysis
c.
Gross profit analysis
d.
Capital asset pricing model
e.
Present value analysis
Ans: b
Page: 313
223
30.
After completing an EPS/EBIT analysis, what conclusions would you make if the
debt line is above the stock line throughout the range of EBIT on the graph?
a.
Debt appears to be the best financing alternative.
b.
Stock would be the best financing alternative.
c.
A combination of debt and stock is probably the best financial alternative.
d.
Dividends must be considered before conclusions can be made.
e.
The company should be privately owned.
Ans: a
31.
32.
Page: 318
Which method of determining a firms net worth divides the market price of the
firms stock by the annual earnings per share and multiplies this number by the
firms average net income for the past five years?
a.
Debt/equity method
b.
Current ratio method
c.
Price-earnings ratio method
d.
Long-term asset method
e.
Outstanding shares method
Ans: c
33.
Page: 313
Page: 322
The attitude of U.S. firms toward research and development is best described by
which of the following?
a.
The veil of secrecy is being lifted, resulting in more collaboration.
b.
Firms are more cutthroat than ever and less cooperative with each other.
c.
Firms are less interested in working with universities.
d.
Firms are spending less in total research and development expenditures.
e.
Firms are less involved with research consortia than ever.
Ans: a
Page: 327
224
34.
35.
36.
Page: 337
37.
Page: 336
Page: 338
Page: 343
225
38.
39.
What factor determines the final design of a firms strategy-evaluation and control
system?
a.
Opportunities
b.
Threats
c.
External characteristics
d.
The organizations characteristics
e.
The competitions characteristics
Ans: d
40.
Page: 344
Page: 349
What permits quick response to change, prevents panic in crisis situations, and
makes managers more adaptable?
a.
Auditing
b.
Implementing a balanced scorecard
c.
Contingency planning
d.
Taking corrective actions
e.
Measuring performance
Ans: c
Page: 351
Essay Questions
41.
226
relative market share position and industry growth rate in sales are important in
making strategic decisions about various divisions.
Page: 232
42.
Describe the tactics that have been used by politicians that can also aid strategists.
EquifinalityIt is often possible to achieve similar results using different means
or paths. Strategists should recognize that achieving a successful outcome is more
important than imposing the method of achieving it. It may be possible to
generate new alternatives that give equal results but with far greater potential for
gaining commitment.
SatisfyingAchieving satisfactory results with an acceptable strategy is far better
than failing to achieve optimal results with an unpopular strategy.
GeneralizationShifting focus from specific issues to more general ones may
increase strategists options for gaining organizational commitment.
Focus on Higher-Order IssuesBy raising an issue to a higher level, many
short-term interests can be postponed in favor of long-term interests. For instance,
by focusing on issues of survival, the auto and steel industries were able to
persuade unions to make concessions on wage increases.
Provide Political Access on Important IssuesStrategy and policy decisions
with significant negative consequences for middle managers will motivate
intervention behavior from them. If middle managers do not have an opportunity
to take a position on such decisions in appropriate political forums, they are
capable of successfully resisting the decisions after they are made. Providing such
political access provides strategists with information that otherwise might not be
available and that could be useful in managing intervention behavior.
Page 246
43.
There are three major approaches for minimizing and resolving conflict in an
organization. Define these three approaches and give an example of each.
Various approaches for managing and resolving conflict can be classified into three
categories: avoidance, diffusion and confrontation. Avoidance includes such actions
as ignoring the problem in hopes the conflict will resolve itself, or physically
separating the conflicting individuals. Diffusion can include playing down
differences between conflicting parties while accentuating similarities and common
interests, compromising so there is neither a clear winner nor loser, resorting to
majority rule, appealing to a higher authority, or redesigning present positions.
Confrontation is exemplified by exchanging members of conflicting parties so each
can gain an appreciation of the others point of view, or holding a meeting at which
conflicting parties present their views and work through their differences.
227
Student answers will vary on the examples given for each approach.
Page: 269-270
44.
There are four basic ways a divisionally structured firm could be organized. What
are these four ways? Give an example of each.
The four basic ways a divisionally structured firm could be organized are 1) by
geographic area. An example of this would be any organization with similar branch
facilities located in widely dispersed areas; 2) by product or service. Huffy is an
example of divisional structure by product; 3) by customer. Book publishing
companies often organize their activities around customer groups as college,
secondary schools and private commercial schools; and 4) by process. An example
of this is a manufacturing business organized into six divisions: electrical work,
glass cutting, welding, grinding, painting and foundry work. Each division would be
responsible for generating revenues and profits.
Page: 273-274
45.
228
46.
What are the five steps required for effective product positioning? Give an
example of a product-positioning matrix for an organization of your choice.
There are five steps required for effective product positioning. These five steps are
as follows: (1) select key criteria that effectively differentiate products or services in
the industry, (2) diagram a two-dimensional product-positioning map with specified
criteria on each axis, (3) plot major competitors products or services in the resultant
four-quadrant matrix, (4) identify areas in the positioning map where the companys
products or services could be most competitive in the given target market and look
for niches and (5) develop a marketing plan to position the companys products or
services appropriately.
Student examples of product-positioning matrices will vary.
Page: 311
47.
48.
What are the most commonly used quantitative criteria to evaluate strategies?
Give several examples of these criteria.
Quantitative criteria commonly used to evaluate strategies are financial ratios,
which strategists use to make three critical comparisons: (1) comparing the firms
performance over different time periods, (2) comparing the firms performance to
that of competitors and (3) comparing the firms performance to industry
averages. Some particularly useful key financial ratios used as criteria for strategy
evaluation are: (1) ROI, (2) ROE, (3) profit margin, (4) market share, (5) debt to
equity, (6) earnings per share, (7) sales growth and (8) asset growth.
Page: 342-343
229
49.
50.