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Matt Robertson 16404 W 139th St, Olathe, KS 66062

p 913-669-5358

Information Technology Manager & Systems Administrator e mtrobertson@outlook.com

Project Management • Network Administration • Supervision & Leadership l www.linkedin.com/in/mrobertsonkc

CORE COMPETENCIES PROFESSIONAL SUMMARY

→→ IT Strategic Business Planning 2013 – PRESENT


→→ Disaster Recovery & Backup 360 ARCHITECTURE/HOK
IT Manager/Systems Administrator
→→ Technical Training
& Troubleshooting Directing a result-oriented staff of IT professionals to support end-users in over 26 offices.
Administering Active Directory and deploying Application Packages and OS Images with SCCM/
→→ Hardware &
PDQ Deploy. Strategies include:
Software Installations →→ Utilizing SCCM for reporting and fueling the updates to SCCM’s latest versions, in addition to
→→ Technology Evaluation leveraging SCCM and WSUS to manage Windows updates.
→→ Liaising with colleagues to discuss and implement security procedures and protocols.
& Deployment
→→ Maintaining Windows servers in a steady virtual environment, including backing up user data
→→ Project/Performance on both servers and workstations.
Management KEY ACCOMPLISHMENTS:
→→ Quality Assurance & o Created a Standard Windows image and deployed to all computers using MDT/SCCM
Process Improvement o Successfully led the staff migration to use the Microsoft Office 365 system

→→ Security Threat & 2012 – 2013


Vulnerability Analysis OLATHE MEDICAL CENTER
→→ Data Analysis LAN Tech Supervisor
& Management Led IT personnel in delivering technical support to approximately 1800 staff members. Recruited,
→→ Policy & Procedure Development on-boarded and comprehensively trained new LAN Techs and Contractors; designed training to
familiarize staff with the environment and address frequently-encountered issues. Strategies included:
→→ Budgeting & Cost Controls →→ Utilized results from informal business unit polls and performance metrics to institute
→→ Software Patching & Updates modifications which led to an improved customer service delivery process.
→→ Worked in conjunction with vendors on new desktop and laptop model selection; inspected
→→ Leadership, Training presented models, tested and investigated build to make a well-informed final decision.
& Mentoring
KEY ACCOMPLISHMENTS:
→→ Group Presentation o Crafted a long-term department restructure plan still in use to this day; combined help desk
& Communication and desktop support teams to work as one, which increased team efficiency
o Planned and managed the upgrade of all computers from XP to Windows 7

SYSTEMS ADMINISTRATOR OFFERING 10+ YEARS IN SUCCESSFULLY COLLABORATING WITH INTERNAL/EXTERNAL COMPANY
STAKEHOLDERS IN DEFINING REQUIREMENTS, GUIDING AND DIRECTING IMPLEMENTATION, AND CONDUCTING ON-GOING
MAINTENANCE WHILE PLACING EMPHASIS ON SYSTEM AVAILABILITY, SECURITY, AND PERFORMANCE IN SUPPORT OF IMPROVING
PROCESSES, QUALITY AND BUSINESS OUTCOMES.
• ACCUSTOMED TO AND EFFECTIVE IN A VARIETY OF LEADERSHIP ROLES, MAKING CRITICAL DECISIONS AND OVERCOMING COMPLEX
TECHNICAL AND ANALYTICAL CHALLENGES.
• HIGHLY-ADEPT AT ESTABLISHING RAPPORT WITH INDIVIDUALS AND GROUPS OF ALL LEVELS IN ORDER TO DRIVE INFLUENCE AND
BUILD CONSENSUS.
• POSSESSING IN-DEPTH UNDERSTANDING OF IT AND THE SCOPE OF INDUSTRY IMPACTS RESULTING FROM TECHNICAL CHANGES.
Matt Robertson 16404 W 139th St, Olathe, KS 66062

p 913-669-5358

Information Technology Manager & Systems Administrator e mtrobertson@outlook.com

Project Management • Network Administration • Supervision & Leadership l www.linkedin.com/in/mrobertsonkc

TECHNICAL INITIATIVES PROFESSIONAL SUMMARY

→→ OS Deployment (2015): 2011 – 2012


Developed a task sequence used
to deploy an updated image using
KVC HEALTH SYSTEMS
MDT/SCCM. Also packaged and
Network Administrator
deployed applications using Designed and constructed a network designed to fit the needs of 10 newly-remote remote offices,
SCCM/MDT/PDQ Deploy. including all-inclusive maintenance of a Windows server environment. Controlled the inventory for
→→ Workstation Backup (2013): all IT hardware and supported both server and battery backup platforms. Strategies included:
Liaised with Code 42 vendor to →→ Maintained 800 local workstations across seven offices in the local area using Citrix to connect
install its Crashplan solution on systems and simplify support with additional responsibilities for maintaining hardware, local
each supported system to ensure patches and updates.
proper backup of user data. →→ Delivered Remote support to 400 workstations within three states using the built-in Citrix tools
and TeamViewer, including Cisco Call Manager and IP Phones.
→→ Hardware Inventory (2011):
Researched options for and KEY ACCOMPLISHMENTS:
deployed an inventory system; also o Installed, maintained and worked extensively on Dell’s KACE computer management system
developed processes including o Managed the relocation of a 200-person office to a new building
inventory control measures
2006 – 2011
LATHROP & GAGE LLP
EDUCATION Service Desk Specialist
Seamlessly supported 1200 staff spread throughout 10 offices nationwide while collaborating and
→→ Bachelor of Arts, functioning within a deadline-driven, team environment to develop a standard Windows image and
deploy it to all staff computers. Strategies included:
Management and
→→ Administered user accounts and network access with Active Directory to increase
Human Relations
end-user efficiency.
MidAmerica Nazarene University
→→ Utilized Microsoft SCCM tools to support a wide variety of software applications in order
→→ Associate of Arts, to consistently improve service delivery & end user satisfaction.

General Studies KEY ACCOMPLISHMENTS:


Kansas City Community College o Trained and mentored all new Service Desk employee hires