Model Question Paper

Subject Code: BCA2040

Subject Name: Fundamentals of Communication skills
Credits: 2
BKID: B1026
Part A (One mark questions)
1. Communication is the ______ interchange of thought or idea.
A. Verbal
B. Oral
C. Aural
D. Visual
2. Your reaction while your telephone rings should be________
A. ignore it
B. allow others to pick it
C. answer within three rings
D. pick the phone only when you are free.
3. The technique of reading evolved by Robinson is commonly called ______.
A. S3QR
B. SQR3
C. SQ3 R
D. SSQR
4. It is advisable to answer the phone within _____ rings.
A. three
B. six
C. eight
D. ten
5. Listening is a visual as well as _______ act.
A. Auditory
B. Oral
C. Passive
D. Positive
6. In Bulgaria, _____ suggests refusal.
A. bent head
B. straight head
C. nodding head
D. shaking head left to right

Marks: 70

7. The correct method of writing the date in a business letter is _______

A. 29-12-2009
B. 12-29-2009
C. December twenty nine, 2009
D. 29th December, 2009
8. The hindrances responsible for the failure of a person from listening are called ____________.
A. Effective listening
B. Therapeutic listening
C. Listening barriers
D. Hearing
9. Communication helps officials to ______ the employees.
A. Eliminate
B. motivate
C. Threaten
D. apprise
10. __________ means checking whether the earlier stages of reading were followed promptly or not.
A. Survey
B. Question
C. Read
D. Review
11. The document that is used to communicate within the organization is called _____.
A. letter
B. memo
C. e-mail
D. telex
12. Identify the adverb in the sentence, 'I work more on the product development side.'
A. I
B. work
C. More
D. the
13. While listening, when we assess what the speaker is speaking, it is ________.
A. comprehensive listening
B. dialogic listening
C. systematic listening
D. critical listening

14. Identify the polite method of beginning a business letter

A. We are forced to refuse
B. We demand to know from you
C. We find it difficult to believe
D. We appreciate your prompt reply
15. Pick the pronoun from the sentence; 'She was quite good looking'
A. She
B. Was
C. Quite
D. Good looking
16. The subject in the job application is written ____________
A. before the salutation
B. after the salutation
C. before the complimentary close
D. after the complimentary close
17. ___________ should be provided in a resume only on request
A. Telephone number
B. Reference
C. Educational qualification
D. Work experience
18. ____________ is a document that can be used as an evident in legal cases.
A. Notice
B. Minutes of a meeting
C. Agenda
D. Memo
19. _____________ is a document that can be used as an evident in legal cases.
A. Notice
B. Minutes of a meeting
C. Agenda
D. Memo
20. Identify the type of sentence: The boy climbed up to the top of the tower.
A. Simple
B. Compound
C. Complex
D. Superlative

Part B (Two mark questions)

21. Insert appropriate prepositions a number ____ factors contribute ____ how attractive a person
seems.
A. in ; into
B. of ; to
C. of ; in
D. across ; at
22. Pick out the adjectives in the sentences:
i) Planning requires careful thought
ii) Throw away the broken glass
A. i- planning ii- throw
B. i- careful ii- broken
C. i- requires ii- glass
D. i- Thought ii- the
23. Hearing is a / an _________ process; whereas listening is a / an ______ process.
A. active ; passive
B. passive ; active
C. teaching ; learning
D. learning ; teaching
24. Say whether the following are True or False
i) While writing letters, you should write as you wish
ii) Simple words should be used while writing letters
A. i- True; ii- Fasle
B. i- False; ii- True
C. i- True; ii-True
D. i- False; ii- False
25. Say whether True or False
i) Communication is an exchange of facts, ideas, opinions or emotions only by two people ii)
Communication is the process by which we understand others and in turn endeavor to be understood by
them
A. i) True ii) True
B. i) True ii) False
C. i) False ii) False
D. i) False ii) True
26. Select True and False sentences:
i) While writing letters, you should write as you wish ii) Simple words should be used while writing
letters
A. i- True ii-False
B. i- False ii-True

C. i- True ii-True
D. i-False ii-False
27. Select True and False sentences:
i) The miniature version of the memo is called as action ii) You can use tables and charts in a memo
A. i- True ii-False
B. i- True ii-True
C. i-False ii- True
D. i-False ii-False
28. Fill in the blanks
i) _____ in a sentence can stand on its own to make a complete sense
ii) _______ is the subject in the sentence, 'My grandfather snores when he sleeps.'
A. i) Principal clause ii) My grandfather
B. i) Dependent clause ii) Snores
C. i) Subordinate clause ii) He
D. Phrase ii) When he sleeps
29. Select appropriate articles to fill in the blanks
Is there ____ irrefutable, permanent and absolute happiness? Or better, what makes people happy?
____ good bank account, a good cook, and a good digestion, said Jean Jacques Rousseau.
A. a; an
B. an; the
C. an; a
D. an; an
30. Pick out the most appropriate polite response to the given questions
i) How do you do?
ii) How are you?
A. i) How do you do? ii) Fine, thanks, and you?
B. i) Hi there! ii) Thanks you, well.
C. i) Fine. ii) I have a cold
D. i) I dont know ii) Not fine.
31. Identify the semantic markers among the following:
i) lets take for example
ii) Advises
iii) Foremost
iv) Could
A. Only i and ii
B. Only ii and iii
C. Only ii and iv
D. Only i and iii

Part C (Four mark questions)

32. Fill in the blanks
AdSync: Good morning, _______ for calling AdSync. _____ I help you Customer: Is my order ready?
AdSync: _____ you read out your bill number, please? Customer: Oh, its ADJ 02329
AdSync: Could you ______ the line for a moment madam? let me check it for you
A. i) Thank you ii) May iii) Could iv) hold
B. i) may ii) hold iii) thank you iv) could
C. i) hold ii) How iii) would iv) disconnect
D. i) please ii) can iii) can iv) hold
33. Match the semantic markers with their functions
Semantic Markers
i) For instance
ii) Firstly
iii) Then
iv) It amounts to
Functions
a) Developing of the idea
b) Time relationship
c) Summing up the message
d) Giving examples
A. i-a; ii-b; iii-c; iv-d
B. i-d; ii-c; iii-b; iv-a
C. i-c; ii-d; iii-a; iv-b
D. i-d; iia; iii-b; iv-c

34. Read the following extract and answer the questions given:
Joseph Pulitzer (April 10, 1847 October 29, 1911) was a Hungarian-American publisher best known for
posthumously establishing the Pulitzer Prizes and (along with William Randolph Hearst) for originating
yellow journalism.
Pulitzer was born in Mak, Hungary, Pulitzer sought a military career, but was turned down by the
Austrian army for frail health and poor eyesight. He emigrated to the United States in 1864 to serve in
the American Civil War. After the war he settled in St. Louis, Missouri, where in 1868 he began working
for a German-language daily newspaper, the Westliche Post. He joined the Republican Party and was
elected to the Missouri State Assembly in 1869. In 1872, Pulitzer purchased the Post for $3,000. Then, in
1879, he bought the St. Louis Dispatch for $2,700 and merged the two papers, which became the St.
Louis Post-Dispatch, which remains St. Louis' daily newspaper. It was at the Post-Dispatch that Pulitzer
developed his role as a champion of the common man with exposs and a hard-hitting populist
approach. Joseph Pulitzer died aboard his yacht in the harbor of Charleston, South Carolina in 1911. He
is interred in the Woodlawn Cemetery in The Bronx, New York. In 1917, the first Pulitzer Prizes were
awarded, in accordance with Pulitzer's wishes.
i.
ii.
iii.
iv.

When were the Pulitzer prizes established?

Which country did not accept Pulitzer into its army?
In which language did he publish his first newspaper in the USA?
What profession did Pulitzer not practise?

A. i) 1917 ii) Austria iii) German iv) Military

B. i) 1847 ii) Hungary iii) English iv) Medical
C. i) 1879 ii) America iii) French iv) Journalist
D. i) 1911 ii) St. Louis iii) German iv) Engineering
35. Match the following
i) Hairstyle
ii) bent head
iii) facial expression
iv) shaking of legs
a) suggests stress
b) emotional state is conveyed
c) gesture of shame
d) object communication
A. i-a; ii-b; iii-c; iv-d
B. i-c; ii-d; iii-a; iv-b
C. i-d; ii-c; iii-b; iv-a
D. i-b; ii-d; iii-a; iv-c

36. Identify the type of sentences:

i) Peel me a grape
ii) Zubin sat beside me
iii) Do you like our food?
iv) What a bad luck!
A. i) Assertive ii) Imperative iii) Interrogative iv) Exclamatory
B. i) Imperative ii) Assertive iii) Exclamatory iv) Interrogative
C. i) Imperative ii) Exclamatory iii) Interrogative iv) Exclamatory
D. i) Imperative ii) Assertive iii) Interrogative iv) Exclamatory
37. Say whether the following statements are true or false
i) Highlight all important words in your resume
ii) Try to use personal pronouns like I, You and Me.
iii) List at least two references in your resume
iv) List your job experience in reverse chronological order.
A. i- T; ii T; iii T; iv T
B. i T ; ii- F ; iii T ; iv F
C. i T ; ii- F ; iii F ; iv T
D. i F ; ii F ; iii F ; iv - F
38. Identify the purposes that the communication serves in an organization.
i) assists in planning for the achievement of set goals
ii) creates worker friendly environment
iii) creates confusion while orders are given
iv) helps managers in proper appraisal of the workers
v) urges management to refuse demands of workers
vi) facilitates control and evaluation of performance
A. i, ii, iii, iv
B. i, ii, iv, vi
C. ii, iii, iv, v
D. ii, iv, v, vi

Answer Keys
Q. No.
1
2
3
4
5
6
7
8
9
10

Ans. Key
A
C
C
A
A
C
D
C
B
D

Q. No.
11
12
13
14
15
16
17
18
19
20

Ans. Key
B
A
D
D
A
B
B
A
A
A

Q. No.
21
22
23
24
25
26
27
28
29
30
31

Ans. Key
B
B
B
B
D
B
C
A
C
A
D

Q. No.
32
33
34
35
36
37
38

Ans. Key
A
D
A
C
D
C
B