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James(Jim)CanterFtWorth,Texas76244

C:6026869138

jimcanter73@gmail.com

Senior Director Software Quality


Global Team Leadership | Software QA SME | Quality Practice Innovator | Test Design Automation | Resource
Management | Team Building | Policy & Process | Metrics | Audit | Agile | Center of Excellence | Industry Standards |
Road Mapping | Test Services Sourcing | Programs

20+ years experience in Software Quality Leadership


16+ years experience in Financial Services
SME in every aspect of Software Quality standards and practice
Expert in establishing QA teams & Practice Centers, road-mapping industry standard
practice
Led and mentored leaders in global practice groups (>500) and application QA teams
(200+)
Developed corporate sourcing for QA services
Extensive plans and estimations for the establishment of QA teams and programs
Fostered continuous improvement programs and collaborative cultures
B.S. in Engineering from the U.S. Naval Academy, Annapolis MD
Retired Commander, US Navy, Honorable Discharge

CAREER TRACK
ASSOC DIRECTOR, PROGRAMS
COGNIZANT

2013-Present

2015-Present Program Manager for portfolio of 7 agile development projects for


mortgage loan origination software division (Cloud SaaS) serving major banks and
mortgage institutions.
Primarily heading delivery for development of core critical
regulatory compliance effort upon which 5 of the 7 projects depend for successful delivery
(170 on/off shore resources).

2013-2014 Recruited to lead and turn around $8M testing program with top 20 US auto
insurer pursuing system modernization.
Streamlined testing program, successfully
winning an additional $1.5M in test automation business and the merger of a $5M property
policy administration testing effort into the automobile program (220 total resources).
Drove innovations which shortened regression test timelines by 46%, established fully
automated time-point testing, eliminating dependence upon manual batch runs ($300K
annual savings), decreased environment dependency by 30%, and increased environment
availability from 73% to 97%. Trimmed combined $14M program after successful auto
product delivery to $10M.

SENIOR MANAGER, IS QUALITY ASSURANCE AND TEST COMPETENCY CENTRE 2010 - 2013
INSURANCE COMPANY OF BRITISH COLUMBIA, Vancouver, British Columbia, Canada
Establish quality practice and standards for the Information Systems Division, including
Test Environments, Full Test Lifecycle, Test Tools (procurement & implementation), Defect
Management, Requirements Management, Functional Test Automation, Services (SOA)
Testing, and Test Data Scrubbing. Led 5 year, $5M QA capability initiative to successful
completion as Business Prime.

SENIOR DIRECTOR, GLOBAL TEST STRATEGY & TECHNOLOGY PRACTICE


2006 - 2010
UST-GLOBAL
Aliso Viejo, California
Provide senior expertise in ramping up standardized development, quality assurance,
testing, and assessment projects. Headed quality practice with over 500 resources
globally.
Ramped up and led development and testing effort for $17 Billion retailer green field
$2 Million e-commerce project
Sold, initiated, led, and completed >$3 Million in specialized test projects, proving
ROI, increasing test coverage by 2x, & discovering significant production risks for: UPS,
HEB Stores, Lehman Brothers, and H&R Block

JamesA.Canter

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Recruited, initiated, & ramped QA team at H&R Block, reversing quality of customerfacing Internet tax e-filing application. The application received adverse national media
coverage about its quality in 2006. In 2007 & 2008, no production defects were
reported.
Provided critical training support for aggressive staff growth (60%/year) as leader of
BA & Testing CoE:
Led definition of BA & quality processes & practices, standards
Initiated break though quality practice, completing business case justification for
investment, & demonstrating client successes
As Head of Center of Excellence, Defined standards, & metrics for QA practice
engagements
Led qualification standards review & definition of competencies for 500+ person
global testing & BA organization.

SENIOR PARTNER & PRINCIPLE CONSULTANT


ALARAS

2000 - 2006
Kingwood, Texas

Designed and introduced industry first automated software quality testing product. Led
product launch from concept. Sold Alaras Service Practice to US Technology Resources,
LLC.
Ramped up & led QA efforts for 5 major clients including Aurora Loan Services
(Lehman Bros), Pulte Homes ($9 Billion national home builder), Argent Mortgage ($51
Billion mortgage provider), Wells Fargo Bank, SPL World Group.
Recruited automation team and led development & architecture of test automation
framework supporting >10K maintainable tests in 4 months. Defined SDLC for 3 dev
teams of 100+ developers.
Organized, recruited, established and led test analyst & functional automation,
performance, and CM team of 25 for $51 Billion mortgage provider
Oversaw training program development for BAs in use case authorship to achieve
testable requirements
Eliminated 50% software scrap & rework, shortened UAT phase by 78%, system test
phase by 75% while reducing UAT average defect count by 70%
Demonstrated savings of $1.5M in testing expenses and 15%reduction in dev costs
for Wells Fargo

SENIOR DIRECTOR, QUALITY ASSURANCE & ENGINEERING


EGREETINGS NETWORK, INC.

1999 - 2000
San Francisco, California

Established the Quality Assurance Department, Project Office, Use Case Requirements
Group. Introduced UML O/O disciplines. Mentored coworkers and senior executives in
quality process and practices. Launched largest ATG installation in the world. Managed 1725 direct reports.
Became key contributor to growth of company, from <$3 Million to $9 Million+ per
year in 1 year.
Built and implemented software processes / teams, facilitating make-or-break B2B
product release for Microsoft.
Slashed defects from 40+ to <1 per release, while website hits grew from 300,000 to
5 Million+ monthly.
Yielded 100% ROI within 9 months after launching revolutionary Extreme QA product
that cut regression testing costs by 76% and decreased time-to-market.
Instituted and led performance team consisting of application and operations
engineers, achieving increase in capacity by over 500% to 100K concurrent users.
Introduced Unified Process, Rational Rose, Interwoven, Doors, RBT, Alaras Accelerate,
and Web Monitoring tools.

QA MANAGER
WELLS FARGO BUSINESS OBJECT SERVICES

1995 - 1999
San Francisco, California

JamesA.Canter

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Established and directed Quality Assurance Department supporting Fortune 500 SOA
Services application group (largest SOA platform in the world). Led thrust, developing
quality infrastructure for both client and server development groups (120+ developers).
Managed 17 direct reports.
Established innovative QA technology supporting telephone / Internet banking and
online customer services. Mentored quality managers in major client development
groups.
Achieved 100% functional test coverage and zero production defect rate, while
volume catapulted from 50,000 transactions daily to 4,000,000+ per hour, supporting
60,000 new customers monthly.
Enabled post-merger of Wells Fargo and Norwest Bank integration of accounts in 6
weeks.
Appointed to Wells Fargos Y2K Standards Committee, representing all client / server
development groups bank-wide.
Led team in designing & implementing Rationals Clear Case and Clear Guide
servicing environments that supported 120+ developers and 60+ SQA professionals.

INFORMATION SYSTEMS DIRECTOR


INDIAN WELLS WATER COMPANY

1991 - 1995
Corte Madera, California

Led design of HW/SW infrastructure, propelling startup to $5 Million annual revenue.


Managed 1-20 direct reports.
Turned loss to breakeven, enabling 281% average annual sales growth for 4
consecutive years.
Delivered 80% improvement in customer satisfaction.
Saved 75% in costs and reduced A/R 95% with systems solution.
Composed and conducted technology presentations to investors, securing $2
Million+ in additional capital.

VICE PRESIDENT, ENGINEERING


CORBIN, WILLITS SYSTEMS, INC.

1982 - 1991
Fremont, California

Quickly promoted to partner of software development firm specializing in government


accounting systems. Managed 10-15 direct reports.
Achieved the endorsement of the California Association of Special Districts.
Led design / launch of products that drove expansion into vertical markets,
generating $3 Million+ in new sales, and grew customer base 250% annually for 4
consecutive years. Key role in achieving 5-fold growth to $1.5 Million annual revenue.
Architected and managed development of ERP application for fund accounting.
Modules included Payroll, Accounts Receivable, Accounts Payable, Personnel / HR,
Inventory, Email, Cash Management, Purchase Order, Calendar / Appointment.

EDUCATION
BACHELOR OF SCIENCE ENGINEERING
United States Naval Academy, Annapolis, Maryland
Naval Logistics & Supply Management
U.S. Naval Supply Corps School, Athens, Georgia

PUBLICATIONS
A Case Study in Extreme Acceptance Testing, Journal of Software Testing Professionals, June
2001.
Caliber RBT by Technology Builders, Inc. Journal of Software Testing Professionals, Sept
2000.

MILITARY SERVICE
US Naval Reserve

JamesA.Canter

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Managed 5-man development team, 50-man detachment, and 200-man inter-service


battalion.

Formed and led software team toward development of software that streamlined and
reengineered mission-critical operations at the Military Sealift Command, saving $70 Million in
Desert Storm support.

Established software team and led development of Advanced Supply Base operations software
ultimately used in disaster relief efforts for Hurricane Andrew and other relief efforts.

Navy Commendation and Navy Achievement Decorations.


Retired with Honorable Discharge.

INTERESTS & ACTIVITIES


Hiking Biking US history Film Biographies Non Profit Volunteer