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Building Organizational Intelligence for Service Excellence

Date: 11 June 2010 (Friday)

Time: 9:00 a.m. – 5:30 p.m.
Venue: The Hong Kong Polytechnic University
Knowledge Management (KM) is on the agenda of government
worldwide. Today, civil servants and government agencies are
facing complex social-economical-technological environment
and information overload. Therefore, effective knowledge
management is essential to enhance the internal structure and
process of an organization for the delivery of high quality
services and better decision-making.
To align with the Digital 21 Strategy for building a knowledge-based society, the HKSAR
government has been actively promoting knowledge management among bureaus and
departments. Their efforts in implementing the KM initiatives have been well demonstrated with 3
government departments being conferred with the Hong Kong Most Admired Knowledge
Enterprise (MAKE) Award since its inaugural launch in Hong Kong in 2008.

This event provides participants with the chance to learn and share the knowledge management
experience and practices with representatives from overseas and local government departments.

Features of the Programme *

 Opening Remarks by Mr. Kim Salkeld, Head of Efficiency Unit, HKSAR Government
 Intellectual Capital Reporting: Managing Knowledge Asset in IPD
 Knowledge Sharing in UK Government: Practices and Trends
 Citizen-centred innovation of public services and policies: The MindLab experience in Danish Ministries
 KM Journey in Singapore Police Force
 Knowledge Management in Child Assessment Service
 KM Practices in HKSAR Government Departments
 Concluding Session on Benchmarking KM Practices in Government

* The programme may be subject to change without prior notice.

Who should attend?
 Civil servants  Librarians
 Heads of government departments  Research officers
 Professionals of information technology  Policy makers
 Professionals of knowledge management  Policy implementers
 Professionals of training, human resources and  Public service leaders
organizational development  Commissioners

Registration Fee
Full fee : HKD1500 per person
Discount fee for KMRC Members: HKD1200 per person
Organizer: Supporting organizations:

Tel: 3400 3158

Invited Speakers *
Mr Stephen Selby

Ms Jacqueline Rees Director

Intellectual Property Department
Head of Knowledge Management The HKSAR Government
And Chief Knowledge Officer
HM Treasury
Government of United Kingdom Mr Dominic Leung

Deputy Commissioner
Mr Siew Ning Kan Census and Statistics Department
The HKSAR Government
Director of Technology
Singapore Police Force
Government of Singapore Mr Dominic Kwong

IT Professional Development
Ms Kit Lykketoft Office of Government Chief Information Officer
The HKSAR Government
Project Manager
MindLab Dr Stephenie Liu
Copenhagen Denmark
Senior Medical and Health Officer
Child Assessment Services
Department of Health
The HKSAR Government
* The list of invited speakers may be subject to change without prior notice.

Please return the registration form to Miss Etta Lai by fax or by email as specified below. Please settle the
fee by issuing a crossed cheque (please write your name at the back of the cheque) made payable to “The
Hong Kong Polytechnic University” and send it by post to:

Miss Etta Lai

Knowledge Management Research Centre
Department of Industrial and Systems Engineering
The Hong Kong Polytechnic University, Hunghom, Hong Kong

Enquiries: Tel: (852) 2766 6583, Email: etta.lai@polyu.edu.hk

Registration Form for “KM in Government”

Please return the registration form to Miss Etta Lai by fax at (852) 2264 1850 or by email to etta.lai@polyu.edu.hk.
Name: Position:
Phone: Fax:

Fee (HK$) № of Participants

Full Fee $1500
Member of KMRC $1200
(Membership No. )
Total Fee:

Signature: Date: