Carl E.

Cooley
5770 N. Gentry Avenue Apt. 131, Fresno, CA 93711 (559) 548-7505 mrcooleyce@gmail.com
OBJECTIVE
To obtain a position with your organization using skills in communications, public relations, and
customer service.
SUMMARY OF QUALIFICATIONS
25 years of customer service experience
Possess 15 years of personnel management, supervisory and training experience
Effective at working independently or as a cooperative team player
Professional in appearance and presentation
Motivated and enthusiastic about establishing outstanding business partnerships
EDUCATION
California State University, Fresno, B.A. in Mass Communication and Journalism, emphasis in
Public Relations
December 2016
Fresno City College, A.A. in Communications and A.A. in Liberal Arts, emphasis in Social
Science
December 2014
INTERNSHIP
Lyle Center for Innovation and Entrepreneurship, Fresno States Network for Teaching
Entrepreneurship Mentoring Program
August 2015-December 2015
Mentored juniors and seniors at Bullard High School, McLane High School, and
Roosevelt High School
Aided the instructor with grading, evaluating, and analyzing business plans with
individual students
Lectured and familiarized students on how to do market research, perform feasibility
studies, and focus on targeted markets and products
Coached students on the importance of slide layouts and presentation etiquette skills
Received a certificate of completion for completing mentoring program
Exceptional Parenting Unlimited, Fresno, CA
August 2014
Utilized various clerical skill operating systems such as: fax and copy machine, computer
and digital phone system
Facilitated in conference room set-up and layouts for department meetings
Assisted the director of operations with annual fundraiser
Created and generated potential business investors
Performed daily filing duties, sent electronic correspondences and assembled itinerary
packets for all fundraisers and meetings
EXPERIENCE
Pearly Grove Full Gospel Baptist Church, Fresno, CA
October 2002-December 2013
State Conference Coordinator
Traveled statewide for various ministries and organizations
Supervised and instructed seminars: Armor Bearing, Event Planning, and How to Operate
in Excellence
Scheduled and set up conference calls, meetings, receptions for dignitaries

Marsol Restaurant, Fresno, CA

January 2007-October 2010
Operational Manager
Supervised staff and managed comprehensive business operations
Managed franchise and prepared food for establishment
Executed daily operations of scheduling, ordering, labor control, food cost, forecasting,
food safety, and implementing new products
Interviewed, hired, and trained personnel
Trained and managed a staff of 45 on various operational stations and achieved
significant improvements in productivity
Successfully managed an eight-person team of managers on floor control operations
Cambridge Investments (Arby's), Fresno, CA
February 2003-April 2006
General Manager
Executed daily operations on floor control, banking, inventory, scheduling, profit and
loss, food cost, and ordering
Supervised staff, implementing new products, food safety training, and forecasting
Structured and maintained systems to increase bottom line profits
Scheduled work hours, resolved conflicts, determined salaries increases