Manual: Revision TV3 3319 e

Manual
Revision TV3‐3319‐e

Overview Of Content
Table Of Contents
1 Overview ........................................................................................................................................................ 2
1.1 Introduction ........................................................................................................................................... 2
1.1.1 About TeamViewer ........................................................................................................................... 2
1.1.2 About this manual ............................................................................................................................. 2
1.2 TeamViewer related downloads ............................................................................................................ 3
2 Installation ...................................................................................................................................................... 4
2.1 Installing TeamViewer ........................................................................................................................... 4
2.2 Configure TeamViewer to start with Windows® ................................................................................... 5
2.2.1 Differences between application and service ................................................................................... 5
2.2.2 How to configure TeamViewer to run as a service ........................................................................... 6
2.3 Activating TeamViewer .......................................................................................................................... 7
3 Running connections ...................................................................................................................................... 8
3.1 TeamViewer main window .................................................................................................................... 8
3.1.1 Sections of the main window ............................................................................................................ 8
3.2 Connecting to a partner ......................................................................................................................... 9
3.3 Using aliases ........................................................................................................................................ 11
3.4 Remote Control ................................................................................................................................... 12
3.4.1 The remote window ........................................................................................................................ 12
3.4.2 Remote window actions .................................................................................................................. 13
3.4.3 Server control actions ..................................................................................................................... 15
3.5 Presentation ........................................................................................................................................ 16
3.5.1 Presentation actions ....................................................................................................................... 16
3.6 Chat ..................................................................................................................................................... 18
3.7 File transfer .......................................................................................................................................... 19
3.7.1 The file transfer window ................................................................................................................. 19
3.7.2 File transfer actions ......................................................................................................................... 20
3.8 File transfer & security ........................................................................................................................ 21
3.8.1 Agreement to file transfer initialization .......................................................................................... 21
3.8.2 Agreement to critical file operations .............................................................................................. 21
3.8.3 The file transfer log file ................................................................................................................... 22
3.9 QuickSupport main window ................................................................................................................ 23
3.9.1 Main window................................................................................................................................... 23
3.10 LAN Connections ................................................................................................................................. 24
4 Options ......................................................................................................................................................... 25
4.1 General tab .......................................................................................................................................... 25
4.2 Remote control tab .............................................................................................................................. 27
4.3 Presentation tab .................................................................................................................................. 28
4.4 Security tab .......................................................................................................................................... 29
4.5 Connection settings ............................................................................................................................. 31
4.6 Proxy settings ...................................................................................................................................... 32
4.7 Homeserver dialog .............................................................................................................................. 33
4.8 Custom settings dialog ........................................................................................................................ 34
4.9 QuickSupport options .......................................................................................................................... 35

1

Overview
1 Overview
1.1 Introduction
1.1.1 About TeamViewer
TeamViewer is a simple, fast and secure remote control application. You can use TeamViewer for
the following scenarios:
Give ad‐hoc remote support to colleagues, friends or customers.
Administer Windows® server and workstations (you can configure TeamViewer to run as
a Windows® system service – so your computer is reachable even before you are logged
in to Windows®).
Share your desktop for online‐presentations or collaboration.
TeamViewer can communicate across firewall barriers and proxies without any need for special
configurations!
1.1.2 About this manual
This manual describes the use of TeamViewer. Please report errors in this manual to
support@teamviewer.com.
2

Overview
1.2 TeamViewer related downloads
TeamViewer
This is the full version of TeamViewer. You can use this module to connect to partners and to
accept incoming connection requests. (This version of TeamViewer is free for non‐commercial
use).

TeamViewer Quick Support
This is a "single EXE application". You run this application without any installation and therefore
without the need for Windows® administrator rights. You can accept incoming requests but
cannot start any outgoing requests.
Typically you'll give this module to your customers.
You can build a customized version (with your own logo and welcome text) of TeamViewer
QuickSupport in the download section of our homepage.
3

Overview
2 Installation
2.1 Installing TeamViewer
Start the setup‐file you downloaded ‐ a wizard leads you through the installation steps:
1. Welcome screen
Click on Next to continue the installation process.
2. Licence agreement
Read the licence agreement, check I accept the terms in the licence agreement if you
agree, click on Next to continue.
3. Choose usage
Select install TeamViewer and click on Next.
4. Start TeamViewer automatically
Activate the checkbox Start TeamViewer automatically with Windows® if you want to
start TeamViewer as a Windows® system service. You can find further information in the
chapter Start TeamViewer with Windows®.
5. Choose install location
Choose your destination folder for the installation and click on Next to continue.
6. Choose start menu folder
Choose the start menu folder where the TeamViewer shortcuts should be placed into.
Click on Install to start the installation.
7. Installation complete
Click on Next to continue.
8. Completing the TeamViewer setup wizard
Click on Finish to close the wizard.

Note: The option Start TeamViewer automatically with Windows® is not available on Windows®
98, NT and Windows® ME computers.
Note: Some options may only be available if you have Windows® administrator privileges.

4

Overview
2.2 Configure TeamViewer to start with Windows®
2.2.1 Differences between application and service
You can setup TeamViewer as a Windows® Service either during the installation procedure or
later in the options. This chapter discusses the differences between running TeamViewer as a
regular application and running TeamViewer as a service:
When running TeamViewer as a Windows® application:
You will have to start TeamViewer manually if you want to give remote support, receive
remote support, or do an online‐presentation.
If you quit TeamViewer your machine is reachable no more.
By default TeamViewer creates a new session password whenever you start it (you can
configure a fixed password in the security settings). Your computer is only reachable for
persons you gave the password. As the password changes with each start, a person that
has connected to your PC before is not able to connect again until you give away your
new password. So nobody can get permanent control over your PC.
This is the default mode and fits perfectly for most situations.
When running TeamViewer as a Windows® service:
TeamViewer will run during your whole Windows® session.
TeamViewer will be installed as a Windows® service ‐ so your computer is reachable
even before you logged in to Windows®.
You setup a permanent password for authentication.
Your computer is reachable whenever your computer is started.
This mode is e.g. perfect for servers you want to reach when nobody is on the remote
site. It is also the best mode if you need the ability to restart the remote machine and
reconnect with TeamViewer afterwards.

5

Overview
2.2.2 How to configure TeamViewer to run as a service
If you didn't configure TeamViewer to run automatically with Windows® during the setup you
can do this anytime later by executing the following steps:
1. Start TeamViewer
2. On the Extras menu, click options
3. Switch to the General tab
4. Activate the option Start TeamViewer with Windows® in the Startup section.
5. Switch to the security tab.
6. Enter and confirm a password in the Predefined Password section.
7. Click on OK and restart your computer
Your computer is reachable after a reboot now.

NOTE: Instead of restarting the computer you can also start the TeamViewer system service
manual in the services snap‐in of you computer management console.
NOTE: There is always a running TeamViewer Service under Windows® Vista. Do not quit this
service manually! This service is used to optimize TeamViewer for Windows® Vista.

6

Overview
2.3 Activating TeamViewer
You can use the free version of TeamViewer for non‐commercial use. For commercial use buy a
licence in our shop (http://www.teamviewer.com/licensing/index.aspx), afterwards activate
TeamViewer with you licence key.
To activate your TeamViewer licence:
1. Start TeamViewer
2. Run the command Extras | Activate Licence
3. Enter your licence code
4. Click on Activate Licence
Your TeamViewer licence is activated now

License Activation Dialog

7

Overview
3 Running connections
3.1 TeamViewer main window
3.1.1 Sections of the main window
The TeamViewer main window is separated into 2 sections:
Wait for session
In this section you find your TeamViewer‐ID and the session password. Give this data to your
partner and he can connect to your computer.
Create session
In this section you can enter your partners ID if you want to initiate a connection.

Choose your TeamViewer mode here:
Remote Support
for remote control and desktop sharing.
Presentation
to show your desktop to a partner.
File Transfer
to transfer files from or to your partner’s computer. (You can also start the file transfer
option later during remote support).
8

Overview
3.2 Connecting to a partner
This chapter describes how to connect to a partner either by using TeamViewer at both sites or
using TeamViewer QuickSupport on your partner’s site.
To connect to a partner:
1. Start TeamViewer on your computer.
2. Ask your partner to start TeamViewer or TeamViewer QuickSupport.
3. Ask your partner for his ID and the session password (both displayed on his
TeamViewer).
4. Enter the Partner‐ID in the field ID in the section Partner Details
5. Choose your connection mode:
Remote support
enables Desktop Sharing and Remote Control.
Presentation
shows your desktop to your partner.
File transfer
starts the file transfer window (you can also start a file transfer later in mode
Remote support).
6. Click on Connect to Partner.
The dialog TeamViewer authentication opens.
7. Enter the session password.
You are connected to your partner’s computer.

9

Overview
Screenshots
The TeamViewer main window on your site
The QuickSupport application at your partner’s site
The authentication dialog
10

Overview
3.3 Using aliases
The combo box ID in the area Create session saves the last 20 partner IDs. You can assign an alias
to each ID.
To assign a partner ID:
1. Choose a ID in the combo‐box ID.
2. Click on the hyperlink ID
The window Edit ID alias opens
3. Enter an alias in the field Alias and click on OK
The field ID displays the alias and the ID in brackets.

Field ID with partner ID Assigning an alias Field ID with alias

11

Overview
3.4 Remote Control
3.4.1 The remote window
This chapter discusses your possible actions and options within TeamViewer when you are
already connected to a partner. For help on establishing a connection please see Connecting to a
partner.
In the remote control window you can control your partner’s computer as if you were sitting in
front of it. You can use your keyboard and your mouse for controlling your partner’s computer.
The TeamViewer Remote Window
12

Overvieew
3.4.2 R
Remote win
ndow actio
ons
he title bar off the applicaation either the partner’ss display nam
In th me or ID is dissplayed. The
ere is a
toolbbar under thhe title bar w
with buttons ffor the followwing actions:
e connection
Close n

Quitss the currentt connection and closes the remote w
window.
esh
Refre

Forcees a screen reefresh for caases when th
he automaticc refresh faileed.
nection optio
Conn ons

Open
ns the connection settinggs dialog.
Chat

Startss a chat session.
File transfer
Open ns a file transsfer window which allow
ws you to tran
nsfer files fro
om and to yo
our
partnners computeer.
ble remote in
Disab nput

Deacttivates mousse and keybo
oard input on
n the remotee machine.
Enable remote innput
Reacttivates mousse and keybo oard input on
n the remotee machine. O
Only available
e if
you p
previously cliicked on Disa
able remote input.
Selecct single winddow
Allowws you to seleect a single w
window on the remote m
machine. A crross‐hair currsor

appears, click on the title bar of a remote
e window. Affterwards only this wind
dow
is transferred to yyour screen.
Showw full desktop
Click on this buttoon to show tthe remote ccomputers w whole desktop again (onlyy
availaable if you prreviously cliccked on Selecct single win
ndow).
Switcch sides withh partner
Click on this butto
on to changee the directio
on so you partner can co
ontrol your
comp puter.

13

Overvieew
Toggle Monitor
button toggles between the monitors of the remote machinee (only availaable if
This b
your partner has multiple mo
onitors).
Toggle Full Screen Mode
This b
button toggles between 3 states:
In the inittial state you
ur partner’s w whole deskto op is transfeerred to yourr
remote wwindow. If yo our partner’ss screen reso olution is to b
big the scree
en is
scaled do
own.

By clickinng once on th his button yo ou switch to unscaled mo ode. If your
partner’ss screen resoolution is to b
big vertical and horizontaal scrollbars
appear.
By clickinng a second ttime on this b button the reemote contrrol window
changes ffrom window wed to full sccreen mode.
Ctrl A
Alt Delete
This b
button sendss a ctrl alt deelete command to the remote compu uter. Please n
note,

that tthis button iss only available if your paartners Team
mViewer runs as a Windo
ows®
servicce.

14

Overvieew
3.4.3 S
Server cont
trol actionss

On tthe side of th
he partner th
hat is receiviing remote ssupport a sm
mall window (the server ccontrol
wind
dow) offers sseveral optioons:
e Connection
Close n

Quitss the currentt connection..
Chat

Open
ns a chat sesssion.
Switcch sides with
h partner

Togglles the direction, so yourr partner cann control you
ur PC. (This B
Button only
appears if you preeviously clickked on Switcch sides with partner) ‐ byy changing the
direction once yoou allow yourr partner to change the d direction agaain later.

Note
e: To use Windows® Shortcuts on thee remote maachine press Scroll‐Lock o
on your locall
keyb
board.

15

Overvieew
3.5 Presentatiion
In prresentation m
mode your d desktop is traansferred to your partners PC. A littlee control win
ndow
givess you contro
ol over the prresentation ssession:
The Presentation
n Control Wind
dow.
3.5.1 P
Presentatio
on actions
Cllose Connection

Quits the currrent connecttion and closes the remotte window.
Q
Open Chat
O

O
Opens a chat window.
how Connecction Optionss
Sh

O
Opens the con
nnection settings dialog.
Seelect single wwindow
Allows you to select a singgle window. Afterwards o only this win
ndow is
trransferred too your partneer’s screen. A
A crossed thrreads cursorr appears, click on

th wards only this window iss transferred to
he title bar of a local window. Afterw
yoour partner. Please note,, that the fulll desktop is ttransferred aagain, if you close
thhe window.
Se
elect full dessktop
Cllick on this iccon to show your whole desktop again (only available if you
prreviously cliccked on Selecct single win
ndow).
Disable Remo ote Input
his is the deffault mode. YYour partnerr can only vieew your deskktop. Your
Th

paartner’s mouuse clicks aree transferred
d as red dots to your mon nitor ‐ so you
ur
paartner can highlight interresting pointts of your preesentation.
nable Remotte Input
En

nables remote input, so both ‐ you and your parttner can conttrol your dessktop.
En

16

Overvieew
Frreeze presen
ntation screeen (Hotkey: P
Pause)
Frreezes your m
monitor so yyou can do th
hings on your desktop yo
our partner
sh
hould not see.
Reesume Prese entation (Hootkey: Pause))
O
Only available
e if you previiously clicked
d on Freeze P
Presentation
n Screen.
Trransfers your live screen again.
To
oggle Monitor

To
oggles betweeen your diffferent monittors (if availaable).
witch sides w
Sw with partnerr

To
oggles the diirection, so yyou can see yyour partnerr’s desktop.
17

Overvieew
3.6 Chat
The Chat window
w allows you h your partner. You can sstart a chat ssession by cliicking on
u to chat with
Open chat bu
the O utton in
n the remotee window or the server control windo
ow.
The TeamViewer chat window
18

Overvieew
3.7 File transfe
fer
3.7.1 T
The file tra
ansfer wind
dow
The File Transferr window allo
ows you to ssend files to aand receive ffiles from yo
our partner’ss
computer. Theree are two waays to start th
he file transffer window:
1. Click on the Open Fille Transfer Iccon in the remote w
window.
2 Choose tthe File transsfer mode w
2. when startingg the connecttion.
The ffile transfer d
dialog allows yyou to send a
and receive filees and folderss.

19

Overvieew
3.7.2 F
File transfe
er actions
In th u see your file system on the left and your partneer’s file syste
he file transfeer dialog you em on
the rright side. Th
here are a few buttons to o control the
e file transferr operations:
Refresh (Hotkey: F5)
Refreshess the currentt folder.
Delete (H
Hotkey: del)
Deletes the selected ffiles or folde
ers.
Create a new folder
Creates aa new folder..
Browse to parent folder (Hotkey:: Backspace)
Moves too the parent folder.
Browse to drives (Ho otkey Ctrl+Baackspace)
Moves too the drives vview. You can n also reach the Windowws® special fo
olders
documen nts and deskttop here.
Send (Hootkey F11)
Sends thee selected files and foldeers to the rem
mote machin ne.
Receive ((Hotkey F11))
Transferss the selected
d files and fo
olders from tthe remote mmachine to th
he
local macchine.
To renam
me a file or foolder click on
nce on an already selecteed item to make
R
Rename
the namee editable

20

Overview
3.8 File transfer & security
3.8.1 Agreement to file transfer initialization
When a file transfer is started your partner is informed about the incoming file transfer request
by a popup window. Your partner has 10 seconds to deny the file transfer mode. After this time
the file transfer is automatically accepted.
When you start the file transfer your partner is informed and has the option to deny.
3.8.2 Agreement to critical file operations
When you start file system operations like creating folders, copying files, deleting files or folders
your partner sees a popup and must agree to these operations. Please note that this behaviour
can be altered in the security options.
By default your partner is informed about file system operations and can deny them.

21

Overview
3.8.3 The file transfer log file
On your partner’s site all file system operations are logged to a log file window.
The file transfer log dialog lists all file system operations on the remote computer.

22

Overview
3.9 QuickSupport main window
3.9.1 Main window
TeamViewer QuickSupport is a single executable application. You can e.g. place TV QuickSupport
on your company website if you like ‐ so all your customers have to do is to download and
execute TeamViewer QuickSupport. No installation and no administrator privileges are
necessary.
The TeamViewer QuickSupport main window.
You access the options dialog by clicking on the gearwheel icon on the top right.

Note: Please note that TeamViewer QuickSupport is not available in the free version! If you use
the free version for non‐commercial use start TeamViewer on both sites instead of TV
QuickSupport.

23

Overview
3.10 LAN Connections
Connections in the local network can alternatively be initiated over the IP address (the machine
name). Therefore you have to configure TeamViewer to accept incoming LAN connections.
To activate incoming LAN connections:
1. Click on Extras | Options
2. Activate the option Accept incoming LAN connections in the area Connection
To connect to a computer in the local network
1. Enter the IP address in the field ID
2. In other respects follow the steps as described in Connecting to a partner.

24

Overview
4 Options
4.1 General tab
The General tab offers some basic settings:
General
Your Display Name
Enter your name or company name here. This text is displayed in the title bar of the
remote control window and in the chat window on your partner’s site.
Minimize to tray menu
Minimizes TeamViewer to the system tray instead of to the taskbar.
Connection
Use UDP connections
TeamViewer tries to use fast UDP connections when enabled. This feature should be
enabled unless you experience frequent connection problems.
Accept incoming LAN connections
TeamViewer allows incoming LAN connections. You can access the computer by its IP
address after enabling this option.
Proxy Settings...
Opens the proxy settings dialog
Homeserver...
Opens the Homeserver dialog
Logging
Write event log
When enabled TeamViewer writes all errors and events to a log file.
Write connection log
When enabled TeamViewer writes all outgoing connection details to a log file. This
option must be enabled if you want to use TeamViewer Manager.
Open log files...
Opens the folder where the log files are placed.
Startup
No autostart
When chosen TeamViewer does not start automatically with Windows®.
Start TeamViewer with Windows®
When chosen TeamViewer starts automatically with Windows®.

25

Overview
The General tab offers some basic settings.
26

Overview
4.2 Remote control tab
The Remote Control Tab offers settings for the TeamViewer Remote Support mode. The settings
in this dialog are used as default settings for all Remote Support Connections. You may overwrite
these settings during an active connection in the Connection Settings dialog.
Display
Quality
Lets you choose between automatic quality selection (default ‐ automatically controls
the quality depending on the established connection performance), Optimize quality,
Optimize speed and Custom settings. When you choose Custom settings the button
Custom settings becomes active.
Remove remote Wallpaper
Removes the remote desktop background (wallpaper) during the session.
Display remote cursor
When enabled you can see your partner’s mouse cursor.
Security
View only
When enabled you can only see your partner’s desktop but cannot control it.
Disable server input and show black screen
When enabled your partner sees a black screen and has no possibility to control the
computer.
The Remote control tab lets you define the default settings for Remote Control connections.
27

Overview
4.3 Presentation tab
The Presentation Tab offers settings for the TeamViewer Presentation mode. The settings in this
dialog are use as default settings for all Presentation Connections. You may overwrite these
settings during an active connection in the Connection Settings dialog.
Display Options
Quality
the quality depending on the established connection performance), Optimize quality ,
Optimize speed and Custom settings. When you choose Custom settings the button
Custom settings becomes active.
Remove own wallpaper
When enabled your desktop background (wallpaper) is not transferred to your
presentation partner.
Disable Aero Glass on Windows Vista
Disables Aero Glass on Windows Vista remote computers to improve performance.
Single window mode
When you enter a name in the field Window Name only the specific window is transferred to
your partner’s presentation window. You don’t need to enter the full application name here, just
enter some leading letters. You can also limit the presentation to a specific window with the
Select Single Window button in the presentation window.
Default monitor
You can choose your default monitor for presentations here. (Only available if your local
computer has multiple monitors).
The Presentation tab lets you define the default settings for Presentation connections.
28

Overview
4.4 Security tab
The settings on the security tab allows the configuration of security critical settings.
General
Security settings require Administrator privileges
When this checkbox is selected the security tab and the Startup options on the general
tab are only available for users with Windows® administrator privileges.
Disable TeamViewer shutdown
When enabled, the command Connection | Close TeamViewer is not available and
TeamViewer is minimized to the system tray when you try to close it by clicking on the x‐
sign button in the title bar.
Accept KeepAlive sessions
This option is only visible if TeamViewer starts automatically with windows.
Each TeamViewer sends cyclic a small data package to the TeamViewer network. This
message informs the TeamViewer network, that the client is still online and can accept
incoming connections.
To reduce the network traffic the free versions of TeamViewer do also accept this
KeepAlive‐Messages. The data packages contain no sensible data and of course no
sessions are routed over free TeamViewer clients!
Access Control
Enable incoming connections
When enabled TeamViewer is ready to accept incoming connections.
Partner may block local input
When this checkbox is selected your partner can disable your mouse and keyboard input
and even set your screen to black.
Allow input from partner
Clear this checkbox to prevent mouse and keyboard input from your partner, when your
machine acts as a server.
Enable file transfer
When this checkbox is selected file transfers are allowed in general. You can specify in
detail how incoming file transfers should be handled:
Always
All file transfer operations are allowed.
After confirmation
Each transaction must be confirmed.

29

Overview
Predefined password
When you enter a password in the field password this password is required to access your
computer instead of the auto generated session password. You have to enter a password here if
you chose the Start TeamViewer with Windows® option on the general tab.
The security tab offers several security settings.
30

Overview
4.5 Connection settings
The Connection Settings dialog informs you about the current connection and offers some
connection specific settings. You can overwrite the default settings for the current connection
here.
Display
Display
the quality depending on the established connection performance), optimize quality,
optimize speed and custom settings. When you choose Custom settings the button
Custom display settings becomes active.
Remove remote wallpaper
Removes the remote desktop background (wallpaper) during the session.
Display remote cursor
When enabled you can see your partner’s mouse cursor (only available during remote
control sessions).
Informations
Connection Type
Shows the connection type
Duration
Shows the duration of the current session
Traffic
Shows the traffic of the current session
Display
Shows informations about the display size and color depth

The connection settings dialog overwrites the default settings for the current connection.
31

Overview
4.6 Proxy settings
In most cases the default setting (Use web browser proxy settings) will fit. You can use custom
settings, for example if you have not configured the proxy settings in your browser.
No proxy
Use this setting if you are directly connected to the internet.
Use web browser proxy settings
Use this setting if you are behind a proxy and the proxy settings are configured in your
browser (Internet Explorer or Firefox ).
Use manual proxy
Use this setting to manually enter your proxy settings.
The Proxy Settings dialog lets you customize your proxy settings.

32

Overview
4.7 Homeserver dialog
When you are running your own TeamViewer Server you can enter the name and password of
the server here.

Important: You will not need to configure a home server in nearly all cases! Only enter a home
server here if you are running your own TeamViewer Server.

33

Overview
4.8 Custom settings dialog
The custom settings dialog is only available if you choose custom settings in the quality
dropdown of the display settings either on the Remote Control tab or on the Presentation tab.
You can specifiy your custom settings here.
Colors
You can set the color depth that should be transferred. More colors need more
bandwidth so you can increase performance by choosing less colors.
Quality
You can set the quality level here. A lossy compression is used to reduce the data traffic
when you move the slider to the left. This slider is only active if you set the color slider
to High or True Color.
Optimize Quality on Fast Servers
When enabled this option may increase performance on fast servers with good network
bandwidth. This option is disabled by default because it may result in high cpu‐usage on
the remote computer (when giving remote support) or on the local computer (when
doing presentations).
Disable Aero Glass on Windows®Vista
Disables Aero Glass on Windows® Vista remote computers to improve performance.

34

Overview
4.9 QuickSupport options
By default TeamViewer QuickSupport uses the proxy settings of Internet Explorer®. If you are
behind a proxy and the settings are not set there (e.g. if you use Firefox) you can enter your
proxy settings in the QuickSupport Options. You access the options dialog by clicking on the
gearwheel icon on the top right of the QuickSupport main window. You can find further
information in the chapter Proxy Settings dialog.
The TV QuickSupport Options dialog
35

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