Case Study: Oracle Application

Management Suite for Oracle EBusiness Suite

Angelo Rosado
Sr. Principal Product Manager
Applications Technology Group, Oracle E-Business Suite Development
Sue Gill
Senior Database Administrator, Oracle Applications
GE Corporate
October 29, 2015

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracles products remains at the sole discretion of Oracle.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Session Surveys
Help us help you!!
The OpenWorld Program Committee would like to invite you to take a
moment to give us your session feedback. Your feedback will help us to
improve your conference.
Please be sure to add your feedback for your attended sessions by using
the Mobile Survey or in Schedule Builder.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Program Agenda
1

Overview Application Management Suite for EBS

Product Roadmap

GE's Success Story

Additional Information

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Total Cloud Control

Accelerated Automation for

Broader Cloud Services
Agile, Automated

Expanded Cloud Stack

Management

Superior Enterprise-Grade
Management
|

Scalable, Secure

Copyright
2015, Oracle and/orRestricted
its affiliates. All rights reserved. |
Oracle Confidential
Internal/Restricted/Highly

Optimized, Efficient

Application Management Suite

Leveraging Enterprise Manager Framework

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Application Management Suite

Components Licensed as part of Application Management Suite
2

1
Application Management Pack

System
Monitoring &
Management

Configuration
& Compliance
Management

Real User
Experience
Insight

Change Management

Patch
Management

Customization
Management

Cloning

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Application Management Suite for E-Business Suite

Effectively manage EBS 12.2

Simplify online patching

Monitor all EBS Tech stack services

and components

Patch recommendations for

EBS applications and
technology stack components

Automated Cloning
Instance administration to add or
remove managed services

Simplified process for online

patching and patch promotion
policies

Compare run and patch editions,

technical configurations, and
patches between instances

Ensuring integrity of run and

patch editions

Performance Management &

Diagnosis: RUEI & JVM Diagnostics

Streamline customizations
Discover & Report inventory of
customizations
Validate readiness of
customizations for online patching
standards

Ability to package, deploy &

promote custom online patches
across multiple EBS instances

Smooth transition to run

edition after cutover process

Check industry, regulatory or

company compliance standards
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Using Application Management Suite for EBS 12.2 upgrades

Pre-Upgrade

Post-Upgrade / Daily operations

Clone instances for user acceptance or functional

testing
Monitor pre-production test environments
Compare technology configurations including
patches and customizations, run & patch editions

Discover inventory of EBS customizations

Validate customization readiness for online
patching and EBS 12.2 standards

Patch Recommendations for EBS applications &

Technology Stack
Simplified, Automated online patching process
Promote patches and customizations across EBS
instances
Automated Cloning for periodic cloning activities

Quickly provision instances for testing, training or

development
Diagnose performance problems

Monitoring of new tech stack (WLS)

Scale in / Scale out managed servers

Performance management and diagnosis
Compliance standard checks

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

10

Business Value
Increase Operational Efficiency
Reduce the cost of application ownership
Proactively manage high availability of applications
Enforce Standardization & Compliance across the Enterprise
Manage & Diagnose End-to-End technology stack Performance
Effectively Manage & Track Patches & Customizations

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

11

Product Roadmap
Additional Information

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

12

Roadmap

Oracle Cloud and On-Premise Management using AMS

Discover Oracle Cloud instances similar to
On-Premise instances
EBS On-Premise

EBS on Cloud

Monitor and manage Oracle Cloud and

On-Premise instances with a unified
interface
Deploy patches and customizations
across all instances
Promote patches and customizations to
and from Oracle Cloud instances

Administrator
Unified Interface using On-Premise AMS to monitor and manage
Cloud and On-Premise instances

Compare configurations between Oracle

Cloud and On-Premise instances
Standardize configurations
Copyright
13
2015, Oracle and/or its affiliates. All rights reserved. |

13

Roadmap

Lift n Shift EBS Dev/Test instances

Clone On Premise Oracle E-Business Suite to Oracle Cloud

EBS Dev

EBS Test

EBS Dev

EBS QA

EBS Test

EBS QA

SSH

On-Premises EBS Instances

Cloud EBS Instances

Customer
Datacenter

ORACLE
Public Cloud

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

14

Current Release and Roadmap

Release 12.1.0.4.0
June 2015
System Administration
Instance Management
Discover multiple EBS using EMCLI
Monitoring
Monitoring Concurrent Processing Service
Mobile Web Applications (MWA) targets
Concurrent Processing improvements
Configuration Management
Compare Tech Stack Components and Versions
Search and compare NLS patches

Change Management
Multi-level & hierarchy approvals
Customization detection & inventory
Patch recommendations for E-Business Suite

Whats Next
0-12 month planning cycle
Technology Uptake
Enterprise Manger 13c
Hybrid Cloud Management
Seamlessly Monitor and Manage Cloud or OnPremise E-Business Suite environments
Monitoring
Integrate RUEI regions in EBS dashboard
Metric improvements
Change Management
Complete discovery of all customizations
Approval improvements
Compare customizations between EBS
instances
Patch impact analysis

Future Directions
Post 12 month planning cycle
Cloud Applications
IT Analytics, Log Analysis, Performance
Management
Monitoring
Service Level Dashboard
Workflow Management
Metric improvements
Mobile applications
Change Management
Patch Templates
Cloning
Cloning integration with Snap Clone

Cloning
Cloning automation for scale in/out managed
servers and application tier nodes

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

15

GE's Success Story

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

16

Smart Cloning is the one-stop solution that we were looking for to

standardize and automate our cloning process for all different types
of EBS applications supported by us having different cloning
requirements(Application only, Single node to multi-node, multinode to single node, multi-node to multi-node etc). It is very flexible,
customizable and repeatable. Now we are able to do multiple clones
at the same time with minimal DBA involvement. It eliminates 99%
of the manual work done by our DBAs during cloning and allows the
team to focus on other critical customer requirements.
John Felix, Senior Architect- ERP Technologies

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

17

Standardizing EBS cloning & patching with

AMS
Oracle Open World - 2015
October, 2015
Imagination at work

Agenda
Introduction

Cloning objectives
Smart Clone implementation
Patch Manager implementation

Wrap Up

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Introduction

Speaker backgrounds
Sue Gill
GE Corporate
Global ERP & Data Services
Senior DBA - Oracle Applications

Matthew Mullin
GE Corporate
Global ERP & Data Services
Senior Architect Business Solutions

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

General Electric
GE is the world's Digital Industrial Company,
transforming industry with software-defined
machines and solutions that are connected,
responsive and predictive.
GE is organized around a global exchange of
knowledge, the "GE Store," through which each
business shares and accesses the same technology,
markets, structure and intellect.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

22

GE Corporate - Global ERP & Data Services COE

Our COE provides a Best Practices approach to
identify and implement technology standards
and partners with Oracle Product Development
teams to provide a centralized GE Voice of The
Customer on future product features.
We have created innovative processes that
accelerate the adoption of the latest capabilities
in Oracles applications to provide GE with a
sustainable competitive advantage. Key to our
success is our strong partnership with Oracle
and driving our customers needs into their
products.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

23

GE Corporate - Data Services COE

Serving as the DBA and SOA teams back
office, we enable the customer facing teams
to provide the highest quality services while
meeting the broader corporate goals of
simplicity, process excellence and external
focus.
OEM 12c Release 4 Stats
Users
Targets Discovered
Agents Deployed

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

500
37,000
900

24

Applications supported - By the numbers

EBS Environments

(150)

EBS Modules

80
60

Production

40

Test

HRMS
Financials
Procurement

20

Manufacturing

Development

0
11.5.10

R12.1

EBS Clones YTD Sept 2015

60
50
40
30
20
10
0
Clones

Supply Chain

R12.2

(356)

EBS Patches YTD Sept 2015

Jan

Feb

3000

Mar

Apr

2000

May

Jun

Jul

Aug

Sep

Production

1000

Test

0
11.5.10

Develoment
R12.1

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

R12.2

25

Cloning objectives

Why we need a better process

Accuracy and timely delivery of clones is critical for business projects for better
supportability
Meet unique clone requirements for each business within supported DBA resource
pool
Cloning process needs to be flexible to address different requirements and EBS
Releases
Automate cloning process from end to end

Cloning MUST be 100% repeatable process

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

27

Accuracy
Pre-defined execution steps ensures actions
are performed in the correct sequence, on
the appropriate source/target environments
and nothing is missed.

Less Defects

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

28

Consistent timing
Execution steps that immediately follow
completion of predecessors eliminates wait
time.

Consistency

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

29

Supportability
Pre-defined execution steps minimizes
complexity of supporting multiple
environments, dependency on detailed
documentation

Supportability

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

30

Flexibility
Steps in the Standard process can be
Enabled, Disabled, Deleted or Inserted
depending on your business needs

Flexibility

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

31

Smart Clone implementation

Smart Clone implementation

Design
Resource Planning
Instance Planning
Analyze required
patches
Access and accounts
Cloning requirements
Define naming
standards for clone
steps

Build
OEM Config

Plug-in
Agent
Targets
Credentials

Apply required
patches
(OEM
& EBS)
Customize Smart
Clone Procedure
Documentation
AMS Setup
Training
Reviewing logs

Test
Test Each Smart
Clone phase
Database
Application
Post Clone

Review tests
Support doc
Verification
Instructions
Sign off of support
process

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Deploy
Rollout Planning
Update
documentation
Support Handover
Post Implementation
Review

33

Cloning Simplified.

OEM 12.1.0.3

Application
Automation Via AMS

End to- End Automation (incl.

DB)
Coming Soon

- Activity time: ~18 hrs.

Streamlined
Process

- Wait time: ~ 1.5 hrs.

- No. of hand shakes: ~2
- Includes DB Clone 8 hrs.
- Activity time: ~21 hours
- Wait time: ~ 6 hrs.
- No. of hand shakes: ~2
- DB Clone Parallel with preclone activity

Initial State
- Activity time: ~55 hrs.
- Wait time: ~ 14 hrs.
- No. of hand shakes: ~ 4

Application Cloning is totally Automated and is one

STEP (ex. 3 exceptions SSO(iSupplier, ISG, Roles)

- DB Clone Parallel with pre-clone

activity

Total saving of 49.5 hrs/ Clone Of core EBS

34
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Patch Manager Implementation

Patch Manager implementation

Design

Resource Planning
Instance Planning
Analyze required
patches
Access and accounts
Patching requirement
Define naming
standards for patch
sessions

Build

OEM Config

Plug-in
Agent
Targets
Credentials

Apply required
patches
(OEM
& EBS)
Password changes
Documentation
AMS Setup
Training
Reviewing logs

Test

Test Each online

patching phase

Prepare
Apply
Finalize
Cutover
Cleanup
FS Clone

Deploy

Configuration
Update
documentation
Support Handover
Post Implementation
Review

Review tests
Prod deployment doc
Monitoring
Instructions
Sign off of support
process
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

36

Patch Manager R12.2 Deployment Procedure

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

37

Patch Manager Process Activities

Patch Phases
Stage Patches
Prepare
Apply

Finalize
Cut-Over
Cleanup
FS Clone

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

38

Patching Automation
300
250
200

240

240

240

210

240
210

180

150

150

210
180

150

180
150

150 150

100
50

Normal ADOP (minutes)

50

40

45

35

40

40

40

35

30

40

45

40

35

40

35

AMP (Minutes)

350
300
250
200
150
100
50
0

JUNE:
Total Patches via AMS = 15
AMS Patching sessions = 15
Total efforts via AMS = 10 Hours
If done manually effort= 48 Hours
Total Idle Time Savings 38 Hours

No reduction in cycle time

Each patch has unique timing
Prod is still done manually

310
270
165
60

60
45

90
45

90
45

120
60

45

260

240

180

150
45

240

110
60

120
60

45

60

115
75

45

Normal ADOP (minutes)

AMP (minutes)

JULY:
Total Patches via AMS = 22
AMS Patching sessions = 14
Total efforts via AMS = 13.5 Hours
If done manually effort= 40 Hours
Total Idle Time Savings 26.5 Hours

39
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Wrap Up

Process Improvements
Reduced patch staging time by approximately 50%
Improved access to patch session runtimes and logs
Patches can be scheduled in Patch Manager
Reduced defects in cloning and patching process by 25%
Reduce manual steps required to perform clones
Reduced idle time per clone by 75%
Multiple clones can be done simultaneously

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

41

Next Steps

Deploy EBS required patches based business process of each GE

Business Unit

Continue work with Oracle Support to address outstanding

Cloning issue restoring database backups

Collaborate with Oracle Development to implement Concurrent

Manager shutdown interval time for Patching Cutover (cm_wait)

Partner with Oracle to have training available for OEM AMS

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

42

Reference Information

Helpful Docs
Getting Started with Oracle Application Management Pack (AMP) for
Oracle E-Business Suite, Release 12.1.0.4.0 (Doc ID 1954099.1)
Cloning Oracle Applications Release 12 with Rapid Clone (Doc ID
406982.1)
Cloning Oracle E-Business Suite Release 12.2 with Rapid Clone (Doc ID
1383621.1)

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

44

R12.1.3 Required Patches Doc ID 1954099.1

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

45

R12.2 Required Patches Doc ID 1954099.1

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

46

Thank you.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Additional Information

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

49

Additional Resources
Support
Resources

Datasheet
& White Papers
Enterprise
Manager

Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite,
Release 12.1.0.4.0 (Doc ID 1954099.1)
Oracle Application Management Pack for Oracle E-Business Suite Guide, Release 12.1.0.4.0
Application Management Pack Metrics Reference Manual
Product Information Center: (Doc ID 1542043.2)
Support Policy Quick Reference: Oracle Application Management Pack for Oracle E-Business Suite
(Doc ID 1603898.1)

Application Management Suite for Oracle E-Business Suite Data Sheet

Benefits of Application Management Suite for Oracle E-Business Suite
Effective System Management Using Oracle Application Management Suite for Oracle E-Business Suite

Enterprise Management for Applications Management

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

50

Oracle E-Business Suite Technology Blog

blogs.oracle.com/stevenChan
Direct from EBS Development
Latest news
Certification announcements
Primers, FAQs, tips
Desupport reminders

Latest upgrade recommendations

Statements of Direction
Subscribe via email or RSS

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

51

OAUG Oracle Enterprise Manager for Applications SIG

Biennial Meeting of the Members
Discuss developments and changes to the Oracle Enterprise Manager (OEM) product line with respect to monitoring,
administration, and lifecycle management of the Packaged Applications including e-Business Suite, Fusion, Peoplesoft, and
JDEdwards lines of Oracle Applications products, and Custom Applications using Fusion Middleware. Specifically covering use,
configuration, and tuning of the Applications Management Suite (AMS) plugins, and related technology.

Objective 1: Network with other OEM / AMS administrators

Objective 2: Gain insight into latest updates, changes and upgrades available for OEM / AMS / AMP
Objective 3: Roadmap of future features and enhancement requests
Objective 4: Apply and use OEM for monitoring applications performance
Objective 5: em4apps.oaug.org - also on LinkedIn www.linkedin.com/groups?gid=6780481
Speaker:
James Lui, ARAMARK

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

52

Oracle E-Business Learning Subscription

Learning Simplified
Comprehensive Training

24/7 Access for 12 Months

Prepare implementation and

technical professionals to effectively
perform the tasks relevant to their
job with on demand training

All-digital training with on-demand

videos, product demonstrations
and practice labs

Expert Delivered

Latest News Updates

Strategy and Roadmap
EBS and Oracle Cloud
Operational Efficiency
Financials
Projects and Procurement
Logistics & Order Management
Manufacturing
Asset Lifecycle and Service
Human Capital Management

Created and delivered by Oracle

experts

Continuous Updates
Regular updates for product
enhancements and new releases

Flexible and Scalable

To meet your business needs

http://education.oracle.com/streams/ebusinesssuite
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

53

Keep Learning with Oracle University

Classroom Training

Cloud

Learning Subscription

Technology

Live Virtual Class

Applications

Training On Demand

Industries

education.oracle.com
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Internal

54

Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracles products remains at the sole discretion of Oracle.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

55

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

56