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Performance Measures
MCQS
1. Final concept of TQM is___
a) performance measures b) procss improvement
c) customer satisfction
b) six
c) seven
b) 1987
c) 1997
b) self evaluation
c) performances
b) seven
c) eight
b)suppliers
c) interest
b) reflect
c) relevent
8. Financial and accounting data are often presented too late to _____
a) actionable
b) require
c) effectively
b) innovation
c) reliability
b)fire .fighting
c) comprehensive
b) appraisal
c) preventive
a)funcation
b) complaints
c) prevention
b) quality
c)pareto
b) seven
c)six
b)accurately
c)improvements
Short question
1) Describe any four objectives of performance measures.
2) Define
(a) Liabilities Costs
(b) Penalties
(c) User Goodwill
3) What is the business results in Sample Self Evaluation.
Long Question.
Define typical measurements in detail .
ANSWERS
1) a
6) c
2) b
7) b
11) a
12) c
3) b
8) a
13) C
4) a
9) c
14) b
5) b
Chapter no 8
MCQS
10) c
15) a
BENCHMARKING
B) systematic
C) procedure
b)competencies
c) performance
B) 2
C) 8
b) efficient
c) poor
b) working
c) quick
7) Benchmarking is _____
a) copyright
b) patents
c) cost efficient
B) Xeror
c)BTM
b) 6 c) 3
b) structural
c)productive
b) tool group
c) focus group
b) functional
c) statistical
c)electronic
b) panacea
c) time
b) neutral
c) negative
short question
1) what are the generic steps.
2) Define process benchmarking .
l0ng question
Q1. WHAT IS BENCHMARKING? EXPALIN THERE 3 TYPES?
ANS. DEF PAGE NO 207.TYPES PGE NO 214
CH 9
MCQS
INFORMATION TECHNOLOGY
c) artificial
b) three
c) two
3) AOL is ____
a) Messaging software
b) video software
c) manufacturing software
b) ERP
c) CAM
c)
b) implementation
b) CAE
c) ERP
b) E-commerce
c) E-government
b) transaction security
c) transmission security
b) travel scams
b) 2G
c) 3G
14) System that enable firms to complete on both cost & differentiation are____
a) B2B
b) B2C c) C2C
b) four
c) two
ANSWERS
1) B
6) A
2) C
7) B
3) A
8) C
11) A
12) A
13) C
4) B
9) A
14) B
5) A
10) B
15) A
Short Question
1) Define three level of information technology . pg no 223
2) What are the advantages of programmed statistical software
packages. Pg no 228
LONG QUESTION
Q1:
Chapter no: 10
Mcqs
1) The two party systems due to multiple audits can be extremely costly .This
practice is replaced by:
a)one party system
system
b)FDA system
c)third-party registration
b)Engineered system
c)follow-down
b)where
c)how
c) paragraph
b)QMS standards
c)collect evidence
b)retailer
C)registrar
7) The purpose of audit is to determine how well the quality system has been
implemented and :
a)maintained
b)changed
c)documentation
b)supplier_customer c)supplier_organization-
c)registration
110 Communicating the need to meet customer ,legal and regulatory expectations
is part of :
a) Management commitment
b)customer focus
c)quality
policy
12) Review input is a part of management review include information on :
a)production process
c)resource needs
b)availability of market
c)marketing strategy
CH: 11
MCQS
b)must be a singer
c)approved by
b) quality c) quantity
b) four c) eight
b) product
c) units
4.Which one of the following standards dont addressed the performance of product
& services.
a) ISO 14000
b) ISO 9001
c) ISO 9000
a) three
b) two
c) five
c) organization evaluation
b) Environmental aspect
c) Environmental objective
c) internal audit
10. EMS implementation can seem like a time consuming & ____.
a) cheap
b)costly c) efficient
11. There are about 36000 organizations registered to ISO 14000 in ___ countries.
a) 85 b) 92 c) 78
12. The ISO 14001 standards assumes that cultural transformation occur
through____ involvement.
a) partnership
b) suppliers
c) employee
c) meetings customers
15. which of the following is not include in product life cycle assessment.
a) symbols b) goals & definitions
c) impact assessment
ANSWERS:
1) B
2) A
10) B
11) A
Short question
3) A
12) C
4) C
13) C
5) A
14 ) A
6) C
15) A
7) A
8) B
9) C
CHAP 12
MCQ
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
XI.
XII.
XIII.
QFD focus on
a ) retailers b) customers c) employees
Identification of action at interfaces belongs to.
a ) improve customer satisfaction b) promotes teamwork c) provides documentation
Random type of customers include :
A ) sales force b) focus group c) surveys
Affinity diagram include all steps except
A ) phrase the objective b) record all responses c) finding of solution
The ceiling of house of quality represents the :
A ) customer requirements b) relationship between technical descriptors c) technical
descriptors
In relationship matrix a solid circle represents
A ) strong relationship b) no relationship c) medium relationship
The prioritized customer requirements in the house of quality exists on
A ) right side b) left side c) floor
Importance of customer requirements depends upon
A ) customer column b ) product column c) manufacturing column
Ratio of the target value to the product rating given in customer competitive assessment
A ) sales point B) scale up factor c) absolute weight
Absolute weight = (_________)(sales up factor )( sales point )
A ) target value b) degree of difficulty c) importance to customer
The driving fotrce behind the QFD is
a ) customer dictates b) official desires c) customer expectations
The searched information of organization is
A ) random b) unsolicited c) solicited
Degree of technical difficulty os listed under
a )Roof of the house b) foundation of the house c) ceiling of the house
XIV.
XV.
6
11
a
a
7
12
a
c
8
13
a
b
9
14
b
a
10
15
c
c