Chapter 1: Introduction

MBL

1.1 Background of the study:

ercantile Bank Limited is a specialized financial institution

that performs most of the standard banking services and
investment activities on the basis not only profit sharing but
also social partnership. This study attempts to analyze the

decision making process of Mercantile Bank Limited. Close observation was made
on different decisional activities of Mercantile Bank Limited. Its performance was
reviewed and analyzed through the annual reports, and internal records of the bank.
We have tried our best to use this opportunity to enrich our knowledge on banking
system. After observing thoroughly, we have prepared this report on the basis of our
findings and observation relating to the topic.

1.2 Objective of study:

The key objective of the term paper is to analyze the decision making process of
Mercantile Bank Limited.
Specific objectives:
There are some specific objectives also. They are

To analyze the decision making styles of managers of MBL.

To analyze the skills of managers of MBL.

Comparison between decision making styles and skills of managers of

MBL.

To analyze the qualities of successful managers (Top, Mid and First line
managers) of MBL.

1.3 Methodology:
In this report theoretical method and case study are basically used. For this purpose,
we have been collected the information from following sources:
Data collection:
Sources of data of this report can be divided into two categories:
1. Primary sources:
Direct observation.
2. Secondary sources:
Annual report of Mercantile Bank Limited.
Relevant books, journals, articles.
Research papers
Internet and various study related reports.
Various publications on Bank.
Websites.

1.4 Scope of the study:

We are really grateful to our course instructor Ms. Rumana Afroze as for her we
have got the opportunity to do this term paper. Through this report we will be able to
gain the practical knowledge of analyzing decision making process of a service
oriented company. It will help us to improve our communication and analytical skill
that will benefit us in future.

1.5 Limitations:
The report is presented on the basis of face to face conversation with the officer and
the practical experience in the bank. Mercantile Bank Limited organizational
environment is very helpful, but we felt some limitations such as:

Due to the safety and security reasons, access to all the confidential data was
not obtained.

Lack of self-knowledge concerning report preparation, was also a limiting

factor in preparing a better report.

As we are just studying in BBA, so we have some lack of knowledge to do such task
efficiently and effectively and there must be some mistakes in this report.