Soa, BPM

1
Copyright 2012, Oracle and/or its affiliates. All rights reserved.
SOA y BPM
Jacfeth Moreno
Especialista de soluciones de Capa Media
Business Success Requires Responsiveness

Need to Adapt and React
Change in Regulations
Change in Competition
New products & services
Customer issues
Change in company policies
Responsiveness Requires Visibility, Agility

and Efficiency
Visibility
Real-time visibility into business
Agility
Ability to change with business
events and processes
environment
Monitoring Dashboards and alerts
increase visibility and operational

confidence
Results Timely actions, Lower
risk , Compliance, Financial

accountability, Lower capital
reserves
Adaptable processes and

granular services, rules enable
dynamic change
Results - New revenue growth,
market share growth, increased

competitiveness, low risk, tactical
triage
Efficiency
To do more with less
resources
Reducing manual tasks, cycle
times and bottlenecks

Results - Reduced Cost,
Improved productivity/ROI,
Effective resource utilization,
Better quality / service
The Result
When business conditions evolve faster than the companys ability to
change and respond
Performance
Business
Requirements
5
Business
Execution
Gap
4
3
IT Platform
Time
2005
2010
2015
ERP Deployment
CRM Deployment
Internet Explosion
Industry Consolidation
Mobile, Social
business performance suffers
Service Oriented
Architecture
Oracle Confidential, Under NDA

6
SOA
Service Oriented Architecture
Imagine a Lego
Imagine if IT could compose their solutions as Legos
Each Lego piece is a Service

What you have to do with the Services(Pieces):
Create
Expose
Adapt and Transform
Monitoring / SLA etc
Page 7 | Oracle Corporation 2013 | ORACLE CONFIDENTIAL. DO NOT DISTRIBUTE.
SOA
Disciplines : Integration
Page 8 | Oracle Corporation 2013 | ORACLE CONFIDENTIAL. DO NOT DISTRIBUTE.
CUSTOMER SCNEARIOS
COMPANY A ACQUIRES COMPANY B
Imagine the Day After

Company A uses SAP, Company B uses Siebel
Company A uses Oracle , Company B uses DB2 in Mainframe
Company A uses Java, Company B uses PHP and .Net
CUSTOMER SCNEARIOS
COMPANY WANT REUSE SERVICES
Company want save money creating services instead of

Applications
Reuse these Services
Integrating with different techologies
Indentify Services Steps, SLA and utilization
10
CUSTOMER SCNEARIOS
COMPANY A WILL OFFER SERVICES TO PARTNER
Imagine that a Bank will offer a Payment Service

Integrate with 3rd
SLA
Multi Technology
Resilience
11
WHAT ABOUT REAL INTEGRATION

ORDER ENTRY, ACCOUNT BALANCE ENTRY ETC...
An App X sells, an App y does the shipment

An App Y hires, an App Y does the payroll
An App Z approve the loans, many banks sells the insurances
An App X detects frauds and sells to Apps subscribers
An App X watch the selling and recommend other products
12
APPLICATION FRAGMENTATION GREATER THAN

EVER
Mobile
PaaS
Application
Cloud
Services
SaaS
CRM
Cloud
Firewall
Enterprise Gateway
On-Premise
13
Why Oracle SOA Suite for integration?

Complete
Integrated
Open
Best of Breed
#1
14
Comprehensive
SOA Offering
Designed to
Work Together
One-stop
integration
solution
Less Effort
More Value
Insert Information Protection Policy Classification from Slide 13
StandardsBased
Architecture
Maximize
Existing &
Future
Investments
Industry
Leader
Robust, Proven
Industry leading
Software
ORACLE INTEGRATION STACK
JDev
Web
POLICY
MANAGER
EM
BAM
BPEL & BPMN

BUSINESS RULES
HUMAN WORKFLOW
SERVICE BUS
ERP
MAINFRAME
COMPLEX
EVENT
PROCESSING
DATA INTEGRATOR
GOLDENGATE
SERVICES
DB
PARTNERS
Oracle simplifies
connectivity of
applications across
cloud, mobile, and onpremise environments
EVENTS
15
Connect & normalize

Adapters
Over 200 adapters
For all technologies & applications:
EBS, PSFT, Siebel, SAP, Databases,
Files, FTP, JMS, MQ, etc.
Graphical introspection of target
Abstract complexity of underlying
applications
Convert from proprietary formats to XML
ERP
16
MAINFRAME
SERVICES
DB
PARTNERS
Cloud Adapters
Value-add above WS, REST, FTP
Pre-built connectivity pre-seeded
binding type, endpoint address, connection

management
Security credential management, token /
session management, pre-seeded policies

Meta-data browsing Ability to browse
application APIs with associated entities,

ability to uptake customizations (A-la EBS
adapter)
Normalize - Complex / large Polymorphic
WSDLS
Fault handling Retries etc. pre-seeded
fault policies
17
Cloud integration
new revenue
$17.5K/proc
Virtualize, route, scale

Enterprise Service Bus
Foundation for your
shared services
infrastructure
Convert from one protocol
and format to another, on
the fly (ex: consume a
Mainframe service from
.NET over SOAP)
Add scalability through
caching
TPS
msg/s
SERVICE BUS
ERP
18
MAINFRAME
SERVICES
DB
Orac
le
Coh
eren
PARTNERS
ce
Data
1,000s
services
Agility: Service Virtualization, Automated Service Pooling

Worklist
Portal
Online
Shopping
MS Office
Mobile
Devices
Proxy Services
Enforces agility by replacing direct coupling with a flexible virtual endpoint to the consumer
ORACLE SERVICE BUS
Business Services
Access service from multiple endpoints in a load-balance way

Ensures high availability when apps go down and during maintenance
MAINFRAME
Application
Instance 1
Application
Instance 2
Application
Instance 3
19
Orchestrate
Standards-based BPEL & BPMN
Build process logic

Involve people
(human workflow) as
well as systems
Self-describing
graphical design-time
environment
Build compensation
logic for nontransactional services
BPEL & BPMN

BUSINESS RULES
HUMAN WORKFLOW
SERVICE BUS
ERP
20
MAINFRAME
SERVICES
DB
PARTNERS
EVENTS
Exceptions Handling
Faults &
exceptions
Unified exception handling
framework
(Error hospital):
Recovery
screen
Search
Delete
Recover failed instances
(individual or batch)
Directly access
corresponding log entries
Recovery
Action
Edit payload
21
log
Monitor Express
Instrument BPEL processes
right from JDeveloper
Available Monitor Objects:
Interval / Counter / Capture
Feed into pre-built

BAM dashboards
(or build your own)
22
Deliver Greater Visibility

20/20 Vision to Manage & Operate Integrations
All-in-one Mgmt.
Console
Integrated SOA
Infrastructure provides
for end to end instance
tracking across the
entire stack
23
Business
Transaction Mgmt
SOA Mgmt. Pack
provides Monitoring
capabilities for Business
Transactions
New Business Activity

Monitoring
Integration Dashboard
(Healthcare)
Significantly richer BAM,
Pre-built Industry-specific
unified with CEP and

seamlessly integrated
with BI
Management
Dashboards
Why Oracle SOA Suite for integration?

In an Oracle Applications context
1. Certified interoperability with Oracle Applications
2. Hundreds of adapters for non-Oracle Applications

3. Embedded in many applications already
4. Middleware foundation for all Fusion Applications
24
ORACLE LEADS IN SERVICE INTEGRATION(SOA)

GARTNER MAGIC QUADRANTS (MOST RECENT 2012,10)
Shared SOA Interoperability

Infrastructure Projects
Application infrastructure for

Systematic Application Integration Projects
Application infrastructure for

Systematic SOA-Style Application Projects
25
COMPETITORS
IBM
Red Hat
Microsoft
Progress
MuleSource
26
Business Process
Management

27
28
29
30
What is Business Process Management?
An explicit approach to modeling,
automating, measuring and

optimizing business processes
across organizational divisions,
systems and applications
31
The Challenge
Keeping pace with dynamic business conditions
How to
Identify critical business situations?
Respond to business conditions,
opportunities, fast?
Make business more efficient?
32
Business Challenges
Silod Applications and Disconnected Processes
Transactions Span Across
Multiple Applications
Lack of single point of
access or visibility
Content not easily
accessible or tied to
business processes
Processes cannot be
modified or customized
easily
User Interfaces cannot be
customized
33
Business Challenges
Content Intensive Processes
High volumes and variety of formats
Content silos exist everywhere
Retention, compliance & legislation issues
34
Ideal Solution Brings it all together
35
Business Values and

Benefits
36
BPM Delivers Responsiveness

Efficiency through streamlined processes and
business empowerment
Visibility into process operation and
Agility
performance
Visibility
37
Efficiency
Agility enabled by rapid development and
adaptable processes built-for-change
Visibility with BPM

Customer
Relationship
Management
Sales and
Marketing
Production
Planning
Manufacturing
Inventory &
Logistics
Finance &
HR
Processes
Product Configuration
Order Management
Customer
Relationship
Management
Warranty & Returns Management
CRM
SFA
Product
Product
ERP
SCM
Product
DB
MES
LMS
B2B
Production
Planning
Manufacturing
Inventory &
Logistics
Product
LMS
Finance & HR
ERP
Inv
MGMT
Real-World Business Processes span

organizations, systems, and applications.
38
Sales and
Marketing
CRM
SFA
Product
Product
SCM
DB
B2B
ERP
Real Time Visibility, Sense and Response

Event Driven Actions
Sense, correlate
Events
39
Sense
Real Time Monitoring
Respond
Real Time Actions
Alerts!
Process Invocation
Resource Leveling
Rules Change
Routing Change
Escalations
Email
SMS
Agility with BPM

Sales and
Marketing
Production
Planning
Manufacturing
Inventory &
Logistics
Finance &
HR
Processes
Customer
Relationship
Management
CRM
SFA
Product
Product
ERP
SCM
Product
MES
DB
LMS
B2B
ERP
Inv
MGMT
Change Business Processes with Changing Business

40
Efficiency with BPM

Customer
Relationship
Management
CRM
Sales and Marketing
SFA
ERP
Production Planning
Product
SCM
Manufacturing
Product
DB
Inventory & Logistics
LMS
B2B
Finance & HR
Inv
MGMT
ERP
Optimize processes, Remove bottlenecks, Automate manual steps, Remove whitespaces

between Applications
41
The Oracle Solution

Collaboration
Oracle WebCenter Portal
Oracle Business Process

Management
Oracle WebCenter Content
42
Mobile
Composite
Apps
Enterprise
Portals
Collaboratively Developed by Business & IT

What-You-Model-Is-What-You-Execute
43
Business Driven Modeling

ORACLE BPM PROCESS COMPOSER
Business analysts can
capture the process

Or import existing process
from Visio etc.

Share models & collaborate
Optimize with Simulation
Create & manage
business rules
44
Business Led UI and Data Design

Business analysts can
define the forms

Forms can be
previewed within
Composer
Create or reuse
business objects
45
Borrower
Co-Borrower
Play & Validate

Process can be played to
business stake holders

within Composer
Draft mode enables partial
processes to be played
facilitating iterative discovery
46
Business IT Collaboration for Process Design

SINGLE MODEL FROM MODELING TO EXECUTION
Social, collaborative
design
Single BPMN 2.0 model
WYSIWYE
Import/Export process
models
Comprehensive IDE
for developers
47
Process Accelerators
48
Applying a Product Model to BPM Solutions

Solutions to Critical Business Processes with the Best of Both Worlds
Process
Accelerators
BPM Flexibility
Flexibly model processes

that are not standardized
into packaged apps or that
cross multiple apps
49
Oracle Knowledge
Configure and extend

rather than starting
from a blank sheet of
paper
Process Accelerators: Inside the Box

Product Quality Components
End-user Worklists + UI
Business Rules
Social-style Interaction
KPI-driven Analytics
BI+BAM Dashboards
BPMN Process Models
Pre-integrated
Components
Mobile Interaction
50
Predictive Decisioning
Social Analysis
Table-driven Extensibility
ADVISOR
Business Objects
Real-Time Closed
Loop Self-Learning
Oracle Process Accelerators

Domain Knowledge
Embodies Best Practices
Pre-built Best
Practice Processes
Process models
Business Rules
Business Dashboards
Rich User Interaction

Designed with Customers
Business services
Preconfigured roles
Pre-built
Oracle BPM
Process
Accelerators
Data model
Extensibility mechanisms
Extensible
Documentation
UPK (learning) content

Product Grade
51
Oracle Process Accelerators

Driven by Customer / Market Demand
Financial
Services
Public
Sector
Telecom
Mobile Data
Offloading (OEP)
Loan Origination
Travel Request
Management
Incident
Reporting
Business Account
Opening
Document Routing
and Approval
eForms
Management
Contract
Management
Financial Reports
Approval
Internal Service
Request
Licensing and
Permits
Customer
Onboarding
Credit Card Dispute

Resolution
Employee
Onboarding
Correspondence
Management
Insurance
Claims Management
Time Off
Approval
Insurance
Policy Underwriting
52
Horizontal
Available
Now
Application Extensions: Siebel,

PeopleSoft, EBS, RightNow
Next
Release
Case Management
Report
Request More
Information
Case
Data
Provide Requested
Information
Seek Updates
Identify & Leverage

Experts
Documents
Record Communications
& Other Events
External
Data
Alerts
Monitor & Optimize
Investigate
Collaborate
Demand Recourse
External Participants
53
Communicate
Resolve
Case Workers
Approve & Audit
Case Manager
Operational Monitoring
Integrated Out-of-the-box Dashboards; Audit-Trails
Standard performance
dashboards
Dimensional drill-down
Instance drill-down
Detailed audit trail
54
Quiz
Do you see value in Process Accelerators as they apply to your
customers or projects?
55
A.
Yes, I can see as one of the mentioned Process Accelerators can

apply to my customer situation
B.
Yes, I see the value in Process Accelerators, but like to see following
process ___ as another accelerator
C.
No, based on my experience I dont see how Process Accelerators

can apply
Pricing and Packaging
56
Oracle BPM Suite 11g Pricing and Packaging

Business Process
Management Suite
Oracle
BPM Suite
SOA Suite (required)

Oracle
SOA Suite
WebLogic Server Suite

(required)
Oracle
WLS Suite
BPM StudioModeling and Simulation
Process Composer
Process Analytics
Advanced Workflow
Process Spaces
WebCenter Portal (Restricted)
WebCenter Content (Restricted)
BPEL
Business Rules
Service Bus
BAM
CEP
SOA architecture and Integration
WebLogic Server Enterprise Edition
Coherence EE
JRockit Real Time
iAS EE
57
Oracle BPM 11g Standard Edition Pricing and Packaging

Business Process
Management
Oracle
BPM SE
WebLogic Server
Standard Edition
(required*)
Oracle
WLS SE
Minimum Number NUP Licenses 100

No SOA Suite pre-requisite
No HA or clustering support
BPM Studio (Limited no proc. simulation)
Process Composer
Process Analytics
Advanced Workflow
WebCenter Content (Restricted)
BAM (Restricted)
WSM
Mediator
Technology Adapters
WebLogic Server
Web Tier
TopTier + ADF
Jrockit/Hotspot
Jdeveloper
Enterprise pack for Eclipse
* WLS can be licensed on different metric than NUP and WLS SE is a minimum requirement
58
Customer Stories
59
RPP similar Colombias guvernment entity

Company
SUPERINTENDENCIA DE NOTARIADO Y REGISTRO. COLOMBIA
Government institution responsible for maintaining a register of land and properties ownership and
performs the monitoring and control of the Notary public service.
Challenges/Opportunities
Business Pain & ChallengesImprove citizen services, reduce costs, availability to growth, flexibility, governance and IT security.
Why did customer select Oracle Total loyalty , Oracle customer knowledge and solution business value
Value proposition or opportunityInstitutional SW Architecture ( Oracle SOA ) , Integrated Solution( HW, SW and services )
Solution
Details on the customer solution with Project milestones
ULA for BD, fussion middleware and security products (80%of SW revenue ), limited products for
SOA. EXADATA Half Rack, ACS and OU services.

60
Industry: Engineering & Construction

Partner: S & P Solutions
Casas Geo
Solution Details
With SOA Suite, all of those integrations were changed to an
# of Applications involved in the solution: 4

# of Processes Deployed: 10
# of Instances or Transactions/Day: 1,000
# of Instances or Messages/Day: 500
61
almost online fashion. Integrations between Siebel, Oracle EBS,

PeopleSoft, as well with other in-house applications
(SIMULADOR, a .NET base application), and Map Guide (a
geospatial application) are all based on Composite Services,
bases on Oracle BPEL, Oracle Mediator, Oracle Service Bus,
Oracle Data Integrator and Oracle Adapters
All Services are built on top of OSB, BPEL and Mediator. Oracle
BPEL PM is being used in those services where Async calls are
needed, and also to leverage the Exception Management
Framework. Basically OSB is being used as a Proxy/Dispatcher
where multiple operations are deployed, and depending on the
content of the message a Business Service is being executed
All of the UI Development is within Oracle ADF 11g. Whatever
service needs to be deployed is developed inside OSB and
BPEL PM. All business processes are inside Oracle BPM 11g.
ADF BC are being used, as well as integration with Oracle UCM
for the control and storage of any Business Document.
Oracle BAM is the key element for our Top Management to
realize the power and value of a BPM initiative
LAD BPM Customers
62
Summary
Facilitates Business-driven design through business friendly
tools
Provides the ability to customize and extend applications easily
via Templates
Facilitates building an agile application using Rules and Rule
based task routing

Supports User-centric design through ADF and ADF mobile
support
Intelligent Business Operations and end to end visibility
through Process Analytics

63
Business Activity
Monitoring

64
Business Impact of Events, BAM

Meaningful, Event-driven Intelligence for End-Users
Monitor business
processes &
services in real-time
Analyze events as
they occur
65
Key Performance
Indicators (KPIs)
Service-Level
Agreements (SLAs)
Correlate events &

KPIs
Identify trends as
they emerge
Alert users to
bottlenecks &
solutions
Act on current
conditions
Event-driven alerts
Real-time
dashboards
BPEL processes &
web services
integration
BI or BAM?
66
BI or BAM?
Differences
BI/DW Databases
Scheduled data loads (ETL)
Tons of data analized
Report-driven presentation
Strategic Decision Support
67
DB, SOA, Events, Messages,...

Real-Time data streams (events)
Small, focused data analized
Dashboard-driven presentation
Tactical/Operational Support
BAM for Business

Business oriented events and data
68
Focus on Business KPIs

Driver is Real-time Insight
Implemented in an Enterprise
Data Architecture
BAM for BPM

Business processes data
69
Focus on Process KPIs

Driver is Process Optimization
Implemented Stand-Alone or
with BPM Initiative
BAM for IT
SOA, IT infrastructure,
70
Focus on SLAs
Driver is Real-time Monitoring
Implemented with a SOA
Initiative
Oracle BAM
Data collection and presentation in real time
Real-time
alerts
Oracle BAM
Real-time
dashboard/
reports
Call
Services
71
Oracle BAM Solutions

Applied to Oracle Applications
Oracle Retail
PeopleSoft
Oracle Financial Services: iFlex Banking
eBusiness Suite
Applications
Oracle Application Integration Architecture (AIA)
Oracle Enterprise Manager
Fusion Applications
Sales &
Marketing
72
Customer
Experience
Human Capital
Mgmt.
Talent
Management
OBIEE
Financial
Management
Procurement,
Sourcing,
Inventory
Project
Management
Governance,
Risk,
Compliance
73
74

Soa, BPM

Загружено:

Сведения о документе

Исходное описание:

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Soa, BPM

Загружено:

Авторское право:

Доступные форматы

1

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Business Success Requires Responsiveness

Change in company policies

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Responsiveness Requires Visibility, Agility

events and processes

Monitoring Dashboards and alerts

increase visibility and operational

risk , Compliance, Financial

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Adaptable processes and

Results - New revenue growth,

market share growth, increased

Reducing manual tasks, cycle

times and bottlenecks

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

business performance suffers

Oracle Confidential, Under NDA

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Each Lego piece is a Service

Page 7 | Oracle Corporation 2013 | ORACLE CONFIDENTIAL. DO NOT DISTRIBUTE.

Page 8 | Oracle Corporation 2013 | ORACLE CONFIDENTIAL. DO NOT DISTRIBUTE.

Imagine the Day After

Company want save money creating services instead of

Imagine that a Bank will offer a Payment Service

WHAT ABOUT REAL INTEGRATION

An App X sells, an App y does the shipment

APPLICATION FRAGMENTATION GREATER THAN

Why Oracle SOA Suite for integration?

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 13

ORACLE INTEGRATION STACK

BPEL & BPMN

Connect & normalize

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 13

binding type, endpoint address, connection

session management, pre-seeded policies

application APIs with associated entities,

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 13

Virtualize, route, scale

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 13

Agility: Service Virtualization, Automated Service Pooling

ORACLE SERVICE BUS

Access service from multiple endpoints in a load-balance way

Build process logic

BPEL & BPMN

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 13

Unified exception handling

corresponding log entries

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 13

Feed into pre-built

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 13

Deliver Greater Visibility

Copyright 2012, Oracle and/or its affiliates. All rights reserved.