HP Deskjet Printers - Printing

Internal Tests
Introduction
HP Deskjet 400 series printers
HP Deskjet 500 series printers
HP Deskjet 600 series printers
HP Deskjet 700 series printers
HP Deskjet 800 series printers
HP Deskjet 900c series printers
HP Deskjet 3000 series printers
HP Deskjet 5000 series printers
HP Deskjet 6000 series printers
Introduction
This document explains how to perform built-in internal
tests on specific HP Deskjet printers.
The internal tests can be used to verify that the printer's
internal firmware is functioning properly. The tests do not
verify that the computer and printer connections are
working properly.

HP Deskjet 400 series printers

HP Deskjet 400, 400L, and 420c series printers
Running a self-test
Turn the printer off.
Press and hold down the PAPER FEED button.
Turn the printer on.
Release the PAPER FEED button.
Running a clean test
Turn the printer on.
Press and hold down the CHANGE CARTRIDGE button
for five seconds.

HP Deskjet 500 series printers

HP Deskjet 500, 500c, 520, 550c, and
560c series printers
Running a self-test
Press FONT and RESET, or LOAD EJECT while turning
on the printer.
Running a clean test
Turn the printer on.
Press the CLEAN button.
Running an alignment test
Turn the printer on.
Press the ALIGNMENT TEST button.

HP Deskjet 540 printers

Running a self-test
Turn the printer on.
Press and hold down the RESUME button until the printer
starts printing.
Running a clean test
Turn the printer on.
Press and hold down the POWER button.

Press the RESUME button seven times.

Release the POWER button.
Running a diagnostic test
Regular
Turn the printer on.
Press and hold down the POWER button.
Press the RESUME button five times.
Release the POWER button.
Extended
Turn the printer on.
Press and hold down the POWER button.
Press the RESUME button twelve times.
Release the POWER button.
Running a continuous test
Turn the printer on.
Press and hold down the POWER button.
Press the RESUME button ten times.
Release the POWER button.

HP Deskjet 600 series printers

HP Deskjet 600, 600c, 610c, 630c, 632c,
640c, 642c, 648c, 660c, 670c, 680c, and
690c series printers
Running a self-test
Turn the printer on.
Press and hold the RESUME button until the printer starts
printing.
Release the RESUME button.
Running a clean-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button seven times.
Release the POWER button.
Running a diagnostic-test
Regular
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button five times.
Release the POWER button.
Extended
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button twelve times.
Release the POWER button.

HP Deskjet 656c printer

Running a diagnostic-test
Regular
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button five times.
Release the POWER button.

Extended
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button twelve times.
Release the POWER button.

HP Deskjet 700 series printers

HP Deskjet 710c and 720c series
printers
Running a self-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.
This may need to be performed several times before the
printer prints the page.
NOTE: There are no internal clean or diagnostic tests for
the HP Deskjet 710c and 720c series printers. The clean
test can be performed from the printers toolbox.

HP Deskjet 800 series printers

HP Deskjet 820c printers
Running a self-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.
NOTE: There are no internal clean or diagnostic tests for
the HP Deskjet 820cse and 820cxi printers.

HP Deskjet 810c, 825c, 830c, 840c,

845c, 880c, and 895c series printers
Running a sample page
NOTE: This test does not work with the HP Deskjet
6830v and 6840 series printers.
Turn the printer on.
Press and hold the RESUME button until the printer starts
printing.
Release the RESUME button.
Running a diagnostic test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.
NOTE: There is no internal clean test for the HP Deskjet
810c, 830c, 880c, and 895c series printers.

HP Deskjet 850c, and 870c, and 890c

series printers
Running a self-test
Turn the printer on.
Press and hold the RESUME button until the printer starts
printing.
Release the RESUME button.
Running a clean-test

Turn the printer on.

Press and hold the POWER button.
Press the RESUME button seven times.
Release the POWER button.
Running a diagnostic test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button five times.
Release the POWER button.

HP Deskjet 900c series printers

HP Deskjet 916c, 920c, 930c, 940c,
950c, 970c, 960c, 980c, and 990c series
printers
Running a sample page
NOTE: This test does not work with the HP Deskjet
6830v and 6840 series printers.
Turn the printer on.
Press and hold the RESUME button until the printer starts
printing.
Release the RESUME button.
Running a self-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.
Running a diagnostic test
Turn the printer on.
Press and hold the POWER button.
Press the X ( Cancel Print) button eight times.
Press the RESUME button four times.
Release the POWER button.
Two-sided printing module (duplexer) test
Press and hold down the POWER button.
Press the CANCEL ( X) button three times.
Press the RESUME button once.
Release the POWER button.

HP Deskjet 3000 series printers

HP Deskjet 3000 series printers
(except for HP Deskjet 3820 series)
Running a diagnostic test
Turn the printer on.
Press and hold down the POWER button.
Open and close the top cover four times.
Release the POWER button.
NOTE: When running the test on an HP Deskjet 3600
series printer it may be helpful to use a pen or pencil to
hold down the Power button.

HP Deskjet 3820 printers

Running a sample page
NOTE: This test does not work with the HP Deskjet
6830v and 6840 series printers.
Turn the printer on.
Press and hold the RESUME button until the printer starts
printing.

Release the RESUME button.

Running a self-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.

HP Deskjet 5000 series printers

HP Deskjet 5000 series printers
Printing a Network Configuration page
(DJ 5850 printers only)
If the printer has just been connected to a network, wait a
few minutes before printing the Network Configuration
page to allow the printer to obtain valid settings.
Ensure the printer is on and is idle.
Press the NETWORK PAGE button once.
Running a sample page
NOTE: This test does not work with the HP Deskjet
6830v and 6840 series printers.
Turn the printer on.
Press and hold the RESUME button until the printer starts
printing.
Release the RESUME button.
Running a self-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.
Continuous "H" test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button eight times.
Release the POWER button.
NOTE: To cancel the "Continuous H" test page, press the
CANCEL button once.
Page count test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button twelve times.
Release the POWER button.
Two-sided printing module (duplexer) test
Press and hold down the POWER button.
Press the CANCEL ( X) button three times.
Press the RESUME button once.
Release the POWER button.
Media sense test
The following test will identify the type of media in the IN
tray. Pages will continuously print until the CANCEL button
is pressed.
Press and hold down the POWER button.
Press the CANCEL (X) button ten times.
Release the POWER button.
Press CANCEL after printing one or two pages.
Pages will print with the name of the printer, the serial
number of the printer, and a code indicating the type of
media being used. The third line says MS Result and will
be followed by one of the codes listed below:
PLNA = plain paper
PHTC = photo paper
TRNA = transparency

PRMA = premium paper

Skew measurement test
Press and hold down the POWER button.
Press the CANCEL (X) button three times.
Press the RESUME button two times.
Release the POWER button.

HP Deskjet 6000 series printers

Running a sample page
NOTE: This test does not work with the HP Deskjet
6830v and 6840 series printers.
Turn the printer on.
Press and hold the RESUME button until the printer starts
printing.
Release the RESUME button.
Running a self-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.
Continuous "H" test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button eight times.
Release the POWER button.
NOTE: To cancel the "Continuous H" test page, press the
CANCEL button once.
Two-sided printing module (duplexer) test
Press and hold down the POWER button.
Press the CANCEL ( X) button three times.
Press the RESUME button once.
Release the POWER button.