JobDescriptionforTrainingandDevelopmentManagers

Purpose:
Plan,direct,orcoordinatethetraininganddevelopmentactivitiesandstaffofanorganization.
EducationandExperience:
Bachelor'sdegree
5yearsormore
Knowledge:
EducationandTrainingKnowledgeofprinciplesandmethodsforcurriculumandtrainingdesign,
teachingandinstructionforindividualsandgroups,andthemeasurementoftrainingeffects.
EnglishLanguageKnowledgeofthestructureandcontentoftheEnglishlanguageincludingthe
meaningandspellingofwords,rulesofcomposition,andgrammar.
AdministrationandManagementKnowledgeofbusinessandmanagementprinciplesinvolvedin
strategicplanning,resourceallocation,humanresourcesmodeling,leadershiptechnique,production
methods,andcoordinationofpeopleandresources.
PersonnelandHumanResourcesKnowledgeofprinciplesandproceduresforpersonnel
recruitment,selection,training,compensationandbenefits,laborrelationsandnegotiation,and
personnelinformationsystems.
CustomerandPersonalServiceKnowledgeofprinciplesandprocessesforprovidingcustomer
andpersonalservices.Thisincludescustomerneedsassessment,meetingqualitystandardsfor
services,andevaluationofcustomersatisfaction.
PsychologyKnowledgeofhumanbehaviorandperformanceindividualdifferencesinability,
personality,andinterestslearningandmotivationpsychologicalresearchmethodsandthe
assessmentandtreatmentofbehavioralandaffectivedisorders.
CommunicationsandMediaKnowledgeofmediaproduction,communication,anddissemination
techniquesandmethods.Thisincludesalternativewaystoinformandentertainviawritten,oral,and
visualmedia.
SociologyandAnthropologyKnowledgeofgroupbehavioranddynamics,societaltrendsand
influences,humanmigrations,ethnicity,culturesandtheirhistoryandorigins.
SalesandMarketingKnowledgeofprinciplesandmethodsforshowing,promoting,andselling
productsorservices.Thisincludesmarketingstrategyandtactics,productdemonstration,sales
techniques,andsalescontrolsystems.
Skills:
BasicSkills
*ActiveLearningUnderstandingtheimplicationsofnewinformationforbothcurrentand
futureproblemsolvinganddecisionmaking.
*ActiveListeningGivingfullattentiontowhatotherpeoplearesaying,takingtimeto
understandthepointsbeingmade,askingquestionsasappropriate,andnotinterruptingat
inappropriatetimes.
*CriticalThinkingUsinglogicandreasoningtoidentifythestrengthsandweaknessesof
alternativesolutions,conclusionsorapproachestoproblems.
*LearningStrategiesSelectingandusingtraining/instructionalmethodsandprocedures
appropriateforthesituationwhenlearningorteachingnewthings.
*MathematicsUsingmathematicstosolveproblems.
*MonitoringMonitoring/Assessingperformanceofyourself,otherindividuals,ororganizations
tomakeimprovementsortakecorrectiveaction.
*ReadingComprehensionUnderstandingwrittensentencesandparagraphsinworkrelated
documents.
ScienceUsingscientificrulesandmethodstosolveproblems.
*SpeakingTalkingtootherstoconveyinformationeffectively.
*WritingCommunicatingeffectivelyinwritingasappropriatefortheneedsoftheaudience.

SocialSkills
*CoordinationAdjustingactionsinrelationtoothers'actions.
*InstructingTeachingothershowtodosomething.
*NegotiationBringingotherstogetherandtryingtoreconciledifferences.
*PersuasionPersuadingotherstochangetheirmindsorbehavior.
*ServiceOrientationActivelylookingforwaystohelppeople.
*SocialPerceptivenessBeingawareofothers'reactionsandunderstandingwhytheyreactas
theydo.
ComplexProblemSolvingSkills
*ComplexProblemSolvingIdentifyingcomplexproblemsandreviewingrelatedinformation
todevelopandevaluateoptionsandimplementsolutions.
TechnicalSkills
EquipmentMaintenancePerformingroutinemaintenanceonequipmentanddeterminingwhen
andwhatkindofmaintenanceisneeded.
EquipmentSelectionDeterminingthekindoftoolsandequipmentneededtodoajob.
InstallationInstallingequipment,machines,wiring,orprogramstomeetspecifications.
OperationMonitoringWatchinggauges,dials,orotherindicatorstomakesureamachineis
workingproperly.
OperationandControlControllingoperationsofequipmentorsystems.
*OperationsAnalysisAnalyzingneedsandproductrequirementstocreateadesign.
ProgrammingWritingcomputerprogramsforvariouspurposes.
*QualityControlAnalysisConductingtestsandinspectionsofproducts,services,orprocesses
toevaluatequalityorperformance.
RepairingRepairingmachinesorsystemsusingtheneededtools.
TechnologyDesignGeneratingoradaptingequipmentandtechnologytoserveuserneeds.
TroubleshootingDeterminingcausesofoperatingerrorsanddecidingwhattodoaboutit.
SystemsSkills
*JudgmentandDecisionMakingConsideringtherelativecostsandbenefitsofpotential
actionstochoosethemostappropriateone.
*SystemsAnalysisDetermininghowasystemshouldworkandhowchangesinconditions,
operations,andtheenvironmentwillaffectoutcomes.
*SystemsEvaluationIdentifyingmeasuresorindicatorsofsystemperformanceandtheactions
neededtoimproveorcorrectperformance,relativetothegoalsofthesystem.
ResourceManagementSkills
*ManagementofFinancialResourcesDetermininghowmoneywillbespenttogetthework
done,andaccountingfortheseexpenditures.
*ManagementofMaterialResourcesObtainingandseeingtotheappropriateuseof
equipment,facilities,andmaterialsneededtodocertainwork.
*ManagementofPersonnelResourcesMotivating,developing,anddirectingpeopleasthey
work,identifyingthebestpeopleforthejob.
*TimeManagementManagingone'sowntimeandthetimeofothers.
DesktopComputerSkills
SpreadsheetsUsingacomputerapplicationtoenter,manipulate,andformattextandnumerical
datainsert,delete,andmanipulatecells,rows,andcolumnsandcreateandsaveworksheets,
charts,andgraphs.
PresentationsUsingacomputerapplicationtocreate,manipulate,edit,andshowvirtualslide
presentations.
InternetNavigatingtheInternettofindinformation,includingtheabilitytoopenandconfigure

standardbrowsersusesearches,hypertextreferences,andtransferprotocolsandsendandretrieve
electronicmail(email).
NavigationUsingscrollbars,amouse,anddialogboxestoworkwithinthecomputer's
operatingsystem.Beingabletoaccessandswitchbetweenapplicationsandfilesofinterest.
WordProcessingUsingacomputerapplicationtotypetext,insertpictures,format,edit,print,
save,andretrievewordprocessingdocuments
GraphicsWorkingwithpicturesingraphicsprogramsorotherapplications,includingcreating
simplegraphics,manipulatingtheappearance,andinsertinggraphicsintootherprograms.
DatabasesUsingacomputerapplicationtomanagelargeamountsofinformation,including
creatingandeditingsimpledatabases,inputtingdata,retrievingspecificrecords,andcreating
reportstocommunicatetheinformation.
WorkContext:
BodyPositioning
Requiressitting
Communication
Requirespublicspeaking
Requirestelephoneconversations
Requiresuseofelectronicmail
Requireswritinglettersandmemos
Requiresfacetofacediscussionswithindividualsorteams
Requirescontactwithothers(facetoface,bytelephone,orotherwise)
Competition
Requirescompetitionorawarenessofcompetitivepressures
Conflict
Includesconflictsituations
ImpactofDecisions
Requiresmakingdecisionsthatimpacttheresultsofcoworkers,clientsorthecompany
Opportunitytomakedecisionswithoutsupervision
Requiresmakingdecisionsthataffectotherpeople,thefinancialresources,and/ortheimageand
reputationoftheorganization
LevelofChallenge
Requiresbeingexactorhighlyaccurate
Freedomtodeterminetasks,priorities,andgoals
PaceandScheduling
Requiresmeetingstrictdeadlines
PersonalInteraction
Requiresworkwithothersinagrouporteam
Requirescoordinatingorleadingothersinaccomplishingworkactivities
Requiresworkwithexternalcustomersorthepublic
ResponsibilityforOthers
Includesresponsibilityforworkoutcomesandresults
WorkSetting
Jobtasksareperformedinclosephysicalproximitytootherpeople
Requiresworkingindoorsinenvironmentallycontrolledconditions

Tasks:
Preparetrainingbudgetfordepartmentororganization.
Evaluateinstructorperformanceandtheeffectivenessoftrainingprograms,providing
recommendationsforimprovement.
Analyzetrainingneedstodevelopnewtrainingprogramsormodifyandimproveexisting
programs.
Conductorarrangeforongoingtechnicaltrainingandpersonaldevelopmentclassesforstaff
members.
Plan,develop,andprovidetrainingandstaffdevelopmentprograms,usingknowledgeofthe
effectivenessofmethodssuchasclassroomtraining,demonstrations,onthejobtraining,meetings,
conferences,andworkshops.
Conductorientationsessionsandarrangeonthejobtrainingfornewhires.
Conferwithmanagementandconductsurveystoidentifytrainingneedsbasedonprojected
productionprocesses,changes,andotherfactors.
Traininstructorsandsupervisorsintechniquesandskillsfortraininganddealingwith
employees.
Developandorganizetrainingmanuals,multimediavisualaids,andothereducationalmaterials.
Developtestingandevaluationprocedures.
Activities:
TrainingandTeachingOthers
Conductemployeetrainingprograms.
CommunicatingwithSupervisors,Peers,orSubordinates
Conferwithorganizationalmemberstoaccomplishworkactivities.
EstablishingandMaintainingInterpersonalRelationships
Organizing,Planning,andPrioritizingWork
GettingInformation
Conductopinionsurveysorneedsassessments.
MakingDecisionsandSolvingProblems
CoachingandDevelopingOthers
ThinkingCreatively
UpdatingandUsingRelevantKnowledge
DevelopingandBuildingTeams
Guiding,Directing,andMotivatingSubordinates
Coordinatespecialeventsorprograms.
Managehumanresourcesactivities.
Prepareoperationalbudgets.
CommunicatingwithPersonsOutsideOrganization
InteractingWithComputers

SchedulingWorkandActivities
DevelopingObjectivesandStrategies
Developprocedurestoevaluateorganizationalactivities.
CoordinatingtheWorkandActivitiesofOthers
ProvideConsultationandAdvicetoOthers
MonitorProcesses,Materials,orSurroundings
Determineoperationalcompliancewithregulationsorstandards.
MonitoringandControllingResources
JudgingtheQualitiesofThings,Services,orPeople
Evaluateemployeeperformance.
Evaluateprogrameffectiveness.
Evaluatetrainingprograms,instructors,ormaterials.
EvaluatingInformationtoDetermineCompliancewithStandards
InterpretingtheMeaningofInformationforOthers
AnalyzingDataorInformation
ResolvingConflictsandNegotiatingwithOthers
SellingorInfluencingOthers
IdentifyingObjects,Actions,andEvents
Documenting/RecordingInformation
ProcessingInformation
StaffingOrganizationalUnits
EstimatingtheQuantifiableCharacteristicsofProducts,Events,orInformation
PerformingAdministrativeActivities
ToolsandTechnology:
Tools
Desktopcomputers
Desktopcomputers
Highcapacityremovablemediadrives
UniversalserialbusUSBflashdrives
Liquidcrystaldisplayprojector
LiquidcrystaldisplayLCDvideoprojectors

MP3playersorrecorders
MP3players
Notebookcomputers
Laptopcomputers
Technology
Computerbasedtrainingsoftware
AdobeSystemsAdobeCaptivate
AgileViewSoftwareSmartView
AlchemySystemsSISTEM
ArticulateRapidELearningStudio
BeelineLearningManagementSystemLMS
Graphicsorphotoimagingsoftware
AdobeSystemsAdobeFireworks
AdobeSystemsAdobeIllustrator
AdobeSystemsAdobePhotoshopsoftware
Presentationsoftware
AdobeSystemsAdobePresenter
CalibanMindwearHyperGASP
DazzlersoftDazzlerMax
FlyingPopCorn
Freeze.comOvationStudioPro
Videoconferencingsoftware
CiscoSystemsWebEx
WBTSystemsTopClass
Webpagecreationandeditingsoftware
AdobeSystemsAdobeDreamweaver
AdobeSystemsAdobeFlashPlayer
LinspireNvu
MicrosoftFrontPage
SAFARIVideoNetworkseZediaQTI